ROBERT W. PLATTE Evening Phone 425-788-1849 Cell Phone 425-681-4515 Email rp132542a@westpost.

net Professional Highlights More than 28 years of experience in the performing arts and retail sales industr ies. Responsibilities have included: supervising a highly successfully Millwork s Department at the Home Depot in Redmond, WA, promoting season ticket sales, gr oup and single ticket sales for multiple arts organizations. This experience is backed by nine years of market, customer, and competitor research that provided actionable data to further drive sales. Specific responsibilities have included the following: Sales a" Responsible for promoting and selling a diverse range of products and s ervices including millworks, arts management consulting, scenic design services, vending services, retail sales, and theatre, performing arts center, and sympho ny orchestra tickets sales. Annual sales volume responsibility is currently $6.5 million. Outstanding Customer Service a" Recognized for providing outstanding customer se rvice, serving a broad range of constituents ranging from colleagues within and outside the organization to internal and external customers. Prepared and condu cted presentations focused on enhancing customer service, actionable market rese arch findings, and competitor analysis. Analysis and Research a" Conducted a wide range of research services that includ ed market and industry forecasting and research, customer research and analysis, competitor analysis, manufacturing site feasibility studies, business-to-busine ss relationship studies, statistical analysis, and database management. Campaign Development a" Developed and implemented single and subscription ticket sales programs for various theatre, symphony, and performing arts organizations . Increased season ticket sales by 10% at the American Inside Theatre Logistics a" Managed the construction and installation of over 140 sets for thea tre and TV commercials. Software a" Proficient with Microsoft Word, Excel, ticket sales software, and Qu ickBooks. Education M.A. Arts Administration: University of Wisconsin - Bolz Center for Arts Adminis tration; 1991 B.S. Business: University of Minnesota - Carlson School of Management; 1989 EMPLOYMENT HISTORY Employer a" Home Depot Dates of Employment - 2006 a" Present Title a" Department Supervisor a Recently beat sales plan by 30% resulting in $1.2 million new revenue within t he Millworks Department a Responsible for driving excellent customer service through department associat es and throughout the store a Responsible for $6.5 million annual sales a Manage $2.5 million inventory by ensuring on-hand integrity, ordering, and ind

ividual product sales analysis. a Supervise department associates to provide outstanding customer service, compl ete assigned tasking, and ongoing training. Responsible for day to day oversight of associates, involved in hiring/firing, performance reviews, conflict resolut ion, and coaching/mentoring. a Managed multiple departments: Hardware, Flooring, Kitchen & Bath, and Millwork s. Employer - Robertas Vending Dates of Employment a" 2001 a" 2005 Title a" Owner a Owned and operated coin vending machine business that generated $85,000 annual sales. Responsible for operations, marketing, accounting and logistics. a Sold company in 2005 Employer a" Yazaki North America, Inc. Dates of Employment a" 1995 a" 2000 Title a" Planning Analyst a Conducted economic, industry, customer and competitor analyses, reporting to t he Executive Vice President a Coordinated Long and Short Term Production forecasts; disseminated results thr ough presentations and written reports to sales and production management teams a Developed competitor intelligence process to enhance new product development, identify potential buyout prospects, and better understand competitive threats a Managed development of forecasting software a Forecasted automotive production volumes a Conducted manufacturing site feasibility studies to prepare analysts for onsit e evaluations Employer a" American Inside Theatre Dates of Employment a" 1993-1994 Title a" Marketing Director a Coordinated single and subscription sales campaigns a Increased subscription sales by 10% and single ticket sales by 18% over previo us season a Successfully wrote and secured $15,000 Wisconsin State Tourism grant a Managed all advertising and promotional development and purchasing, wrote all press releases to promote sales a Presented all pre-curtain speeches to promote theatre, shows, and sales a Organized new works playwright readings to raise awareness and promote ticket sales a Conducted backstage tours for educational groups. Employer a" Self Dates of Employment a" 1990-1993 Title a" Arts Management Consultant a Served as Interim General Manager for the Madison Symphony Orchestra a" manage d daily operations, accounting, payroll, and Board Meetings a Served as Interim General Manager of the Barrymore Theater Performing Arts Cen ter a" brokered transition from a profit to non-profit, managed daily operations , accounting, payroll and trained permanent General Manager a Provided financial management services to the Barrymore Theatre Performing Art s Center a Provided marketing and management services and developed computer based ticket ing system for the Al Ringling Theatre in Baraboo, WI a Worked with volunteer groups in a range of activities Employer a" Keller Rosen Research Dates of Employment a" 1985 a" 1989

Title a" Data Processing Manager a Developed and maintained customer database a Assisted project managers in analyzing raw survey data from business-to-busine ss customer satisfaction surveys Employer a" Self Dates of Employment a" 1971 - 1985 Title a" Scenic Designer, Technical Director, and Carpenter a Designed, built, and installed scenery for over 140 shows and commercials in C hicago and Minneapolis a Worked all phases of backstage theatre operations a Stage Manager for the Nicollet Island Summer Fest 1989 a Six years of experience as a Finish Carpenter specializing in door, window and trim installation