____________________SUMMARY____________________ 7 years of experience in business management, budget preparation, financial anal ysis and management, strategic planning, customer

service, employee supervision and development, vendor relations, and related administrative duties. Well-devel oped communication skills demonstrated through successful interaction with custo mers and staff, production of detailed budget reports and projections, and the a bility to establish and maintain professional relationships. ____________________CAREER ACHIEVEMENTS____________________ * Managed multiple projects and successfully achieved milestones, ensuring proje cts complied with all cost and scope specifications. * Assigned programming tasks to team members and set milestones to monitor progr ess. * Built and managed successful client relationships with the Board of Directors and association members, ensuring all association needs were met. * Reputed as a competent trouble-shooter; customers were confident that issues w ould be thoroughly investigated and resolved. * Mentored and trained new counselor team members; assisted in cross-training te am members across the International division. * Serve as key consultant and educational resource to students and team leader t o personnel. ____________________QUALIFICATION HIGHLIGHTS____________________ * Mediation and problem solving skills. Proficient in using Microsoft Office Suite software programs * Client Needs Assessments * Procedure Development/Refinement * Records Management * Process Simplification * Accounts Administration * Critical Problem Analysis/Resolution * Effective management, technical, and supervisory skills. * Demonstrated ability to meet the needs of patrons, dependable, hard working, r eliable, and punctual. * Recognized for commitment to customers, attention to detail, professionalism, and follow-up. * Use clear, concise communication skills in conjunction with organizational ski lls to perform daily duties. * Work well as a team member or independently. * Met or exceeded all performance goals to date. * Resourceful, energetic, competent, multi-task and results-oriented. * Commended for dedicated work ethic and rewarded by steady training and opportu nities in all aspects of work. ____________________PROFESSIONAL BACKGROUND____________________ 2008 to Present - Academic Counselor University of Phoenix, Phoenix, AZ * Counsel students based on academic needs * Create a resourceful environment for students * Maintain amicable relationships with peers, students and graduation team membe rs Responsible for student problem resolution * Established rapport with student base by bringing enthusiasm and energy to the workplace while maintaining a positive company image. * Completed 12 month course in Leadeship Development Nominated and attended a 2 day Leadership Summit in Dallas, Texas Completed 2 day mentorship training for Academic Counselors 2005 to 2008 - Senior Account Manager Southwest Assocation Management, Inc., Chandler, AZ

* Planned and organized numerous programs * Modified time lines and work schedules according to company needs * Made presentations to the Board of Directors concerning events, accounts and m embership related information. * Directly responsible for management of 3 major accounts, to include to day to day administrative duties and operational tasks. * Developed valuable professional rapport with the Board of Directors, committee members, and membership base and set standards for program development, service delivery, and customer relations. * Researched information. Organized and compiled results as requested * Prepared monthly accounting reports and reviewed budgets and strategic plan go als at monthly board meetings. * Coordinated out of town travel arrangements for annually held tradeshows and l eadership development conferences. * Led board meetings, provided information, and recorded meeting minutes in orde r to distribute association updates to all Board members at the close of each me eting. * Coordinated projects and event planning specific to annually held events and r egulary scheduled monthly meetings. ____________________EDUCATION____________________ 2010 - M.B.A. University of Phoenix, Mesa, AZ 2005 - B.S., Business Management University of Phoenix, Mesa, AZ