JONATHAN SMITH

Phone: (318) 532-0142 | Email: jsd00482@westpost.net

Address: 6000 West 70th Street Apt. 404 * Shreveport, LA 71129
SUMMARY OF QUALIFICATIONS
Goal-oriented and highly qualified professional with extensive corporate human r
esources leadership experience. Currently pursuing a Master's Degree in Business
Administration with a concentration in Human Resources from Grand Canyon Univer
sity. Adept at supervising staff, overseeing employee relations, recommending so
lutions to improve processes, and devising methods to increase personnel product
ivity. Currently seeking a HR Management position which will effectively utilize
all acquired skills, abilities, and areas of expertise as follows:
* HR/Operations Management
* Employee Supervision
* Business Administration
* Information Confidentiality
* Staff Training/Coaching
* Benefits Administration
* New Hire Orientation
* Performance Evaluation
* OSHA/Safety Regulations
* Employee Relations
* Policy & Procedure Enforcement

EDUCATION HISTORY
Grand Canyon University | M.B.A. - HR Management (Expected Graduation: 2012)
Louisiana State University of Shreveport | B.B.A. - HR Management, International
Business (2010)
Southern Technical College | A.S. in Computerized Office Technology (1993)
Naval Training Center | Yeoman Training (1993)
PROFESSIONAL PROFILE
Best Buy * Shreveport, LA Oc
t. 2009 - Present
CIA Counter Intelligence Agent - Geek Squad
* Accountable for interacting with clients and employees to answer questions reg
arding home/small office products, peripherals, software, upgrades, and installa
tions.
* Performs upgrades/repairs to customer units and supports service technicians w
ith daily tasks.
Circle K * Shreveport, LA Ma
r. 2006 - Oct. 2009
Technical Support Counselor
* Provided assistance to technicians with technical issues and provided support
for stores with technical problems such as payroll and computer issues.
Harrah's Casino * Shreveport, LA
Aug. 2001 - Mar. 2006
Front Desk Supervisor | Total Rewards Host
* Assisted guests in making reservations, issued guests new player's cards, and
completed night audit reports regarding daily revenue levels (cash received, pai
d-outs, checks, room revenue, credit cards).
UPS Logistics Group * Atlanta, GA
Aug. 2000 - Jul. 2001
HR Manager
* Ensured proper follow-through on all directives, bulletins, and schedules from
the Corporate Office and Regional HR Manager and/or District HR Generalist whil
e maintaining departmental communication.
* Maintained the confidentiality of all personnel information, ensured that no c
ompany activity was discussed by staff with other employees/non-employees, and c
omplied with legal notices and regulations.
* Assisted with corporate safety programs (substance abuse testing, safe driving
training programs, safety manual, OSHA regulations) and reported all incidents
immediately.
* Coordinated hiring for exempt/non-exempt personnel, new employee orientation/t
raining, and the performance appraisal program.
* Assisted with advertising, job postings, screening techniques, offer letters,
employment tax credits processing, and submission of new hire paperwork.
* Trained local HR Generalists and management in planning and implementing staff
ing, scheduling and monitoring overall changes in headcount.
JONATHAN SMITH PAGE 2
PROFESSIONAL PROFILE - CONTINUED
Gateway * Hampton, VA May 19
97 - Aug. 2000
HR Assistant Manager
* Managed and controlled designated planning, financial, budgeting or research p
rojects, as well as assisted with benefits administration (claims resolution, ch
ange reporting, etc.).
* Provided opportunities for positive employee relations and morale, promoted te
amwork at all times, and established a good personal example of attitude and per
formance.
* Followed-through and communicated employee relations problems to the District
HR Generalist and collaborated to resolve employee relations problems, complaint
s, suggestions, etc.
* Worked with Corporate HR and management to maintain written bonus and incentiv
e plans created and administered at the auction level for all employees on such
plans.
* Assisted in developing cost effective incentives for reducing missed punches,
absenteeism, accidents, and similar high maintenance performance areas.
MILITARY EXPERIENCE
Air National Guard May 1998 - May 2004
U.S. Navy Jul. 1993 - Jul. 1997
Army National Guard Dec. 1985 - Apr. 1991
AFFILIATIONS
Prior Member (Secretary/Administrator) of the Society of Human Resources Managem
ent (SHRM)
TECHNICAL SKILLS
MS Office, MS Windows, AS400, Crossform, Dameware, Lotus Notes, Choicepoint, Lot
us Notes, PeopleSoft, 60 WPM Typist