Current Resume JERAMY A. HAMMER 271 SANDERSON ROAD MILTON, VT 05468 802.735.8474 jh138337c@westpost.

net SUMMARY Versatile Engineer possessing exceptional technical skills coupled with solid marketing skills. Known for the ability to successfully liaise between internal technical groups, business units, and clients to improve communication channels and customer satisfaction. An author of technical documents and internet learning tools who also excels at public speaking while maintaining budgets and completing projects on time. TECHNICAL SKILLS SOFTWARE Microsoft Office a" Excel, PowerPoint, Word, Outlook, Project, Lotus Notes (email and problem tracking), Rational ClearQuest and ClearCase (problem and change tracking), SAS (Statistical Analysis software), HTML PROGRAMMING LANGUAGES Fortran, APL, Assembly Language, TCL, Shell programming (Kshell, Cshell, Bash Tshell), SQL Server 2008 Transact SQL, Perl OPERATING SYSTEMS HP-UX11, Sun Solaris, IBM UNIX, Linux, Windows SEMICONDUCTOR DESIGN TOOLS IBM, ModelSim, Cadence, Synopsys, HSPICE PROFESSIONAL EXPERIENCE APPLICATIONS AND CUSTOMER SUPPORT ENGINEER * Consistently improved customer satisfaction scores for help desk / call center by resolving customer calls and bugs in a thorough and efficient manner. * Liaised between multiple business organizations ensuring smooth communication channels for stakeholders in support, software development teams, and management to trace hotline issues to root cause and preventive fix. * Led technical account relationship for largest Electronic Design

Automation (EDA) customer, improving overall communication and customer satisfaction by proactive response and creation of internet based end customer support system. * Led customer advocacy program which formed a database for concerns and status and active check-ins with the customer for the purpose of minimizing response time and increasing customer satisfaction with results. * Authored tool documentation, alerts, FAQs, and training documentation to assist customers in use of software tools, and provide a knowledge database with a link to up-to-date information on issues. * Enabled customers to meet deadlines by providing training, demos, and hands on practice with chip design tools. * Planned, implemented and managed design automation tool testing across multiple organizations to minimize overall resource use and guarantee product quality. * Prevented software fails by driving interface between the IBM EDA tool development and support teams with the technology design product team. * Proactively implemented and updated software toolkit order and documentation websites assisting customers to keep tool patches current and review tool documentation on line. * Organized, implemented and maintained design tool install for 18 international and vendor IBM Field Design Centers coordinating with local personnel to keep tools in sync for multi-site customer teams and prevent design errors. TECHNICAL MARKETING ENGINEER * Collaborated with marketing teams on specific customer accounts to support customer technical inquiries and drive product improvements to increase or maintain customer satisfaction. * Managed problem resolution for key customer and difficult customer relationships. Customers indicated increased confidence in our organization and usage increased after interactions. * Executed and verified relationship documentation and project schedules, keeping projects on target and budget. JERAMY A. HAMMER PAGE TWO

PROFESSIONAL EXPERIENCE (Continued) * Partnered with product marketing teams to drive sales of a major product including creating product demos, assisting beta customers, and developing product documentation. * Coordinated with international design teams for product design, programming, build and sales to bring new FPGA product to market on time and at performance. QUALITY ASSURANCE ENGINEER * Led qualification of .25 um Application Specific Integrated Circuit (ASIC) product; verifying quality, yield and performance specifications; releasing product to customers on schedule and performance target. * Verified base technology and reliability using inline parameter database; conducted failure analysis and correction of inline manufacturing issues at all product levels to keep six sigma processes on track. * Led initial Six Sigma quality process and analysis implementation, tracking inline parameters, yield analysis and reliability; improving overall product yield and performance. * Team coordinator for initial ISO 9000 certification a" certified first try and on schedule. SOFTWARE AND CIRCUIT DESIGN ENGINEER * Created software for early IBM logic synthesis tool to enhance chip design to market time. * Increased sonar system maintainability by developing circuit module use database and diagnostics circuit card for use in submarine sonar system. EMPLOYMENT RIDE-AWAY HANDICAP EQUIPMENT CORP, Essex Junction, VT 2009 a" PRESENT DRIVER IBM SYSTEMS TECHNOLOGY DIVISION, Burlington, VT 1981 a" 2009 APPLICATIONS ENGINEER

EDUCATION Maintaining a Microsoft SQL Server 2008 Database (6231A), KnowledgeWave Implementing a Microsoft SQL Server 2008 Database (MS6232), KnowledgeWave Network+, KnowledgeWave Microsoft A+, certification in process Six Sigma Green Belt, Villanova University, Villanova, PA BS, Electrical Engineering and Computer Engineering, Georgia Institute of Technology, Atlanta, GA, Certificate with honor LICENSES AND CERTIFICATIONS Engineer In Training (EIT) License SRAM cell design patent publish Inactive Secret Clearance VOLUNTEER WORK GROUP WORKCAMPS FOUNDATION, Loveland, CO SITE COACH Lead youth teams over vacation in home repair for disadvantaged families. WINOOSKI VALLEY POWER SQUADRON, Burlington, VT EDUCATION OFFICER Taught safe boating and navigation classes