Career Profile: High motivated and experienced operations manager with strong leadership skills seeking senior level

position with an established and fast growing transportation company. Professional Skills: * * * * * * * * * * Over 10 years of logistics transportation experience Dedicated and results-oriented Self-motivated and goal focused Excellent leadership and organizational skills Excellent communication skills Strong ability to set and prioritize goals Leadership qualities with excellent time management skills Good decision making and customer service skills Quick problem solving and multi-tasking skills Proficient in Microsoft Office Excel and Word, some PowerPoint

Professional History: United Parcel Service Operations Manager - East Peoria, IL (10/07 to 12/10) Managed all operations for a $17 million impact package delivery center. Full P&L responsibility for strategic planning, budgeting, safety, regulatory compliance, payroll and the supervision of 200+ office, management, and hourly employees. Challenged to upgrade safety operations while reducing worker's compensation. Implemented targeted training, re-certified employees, recognized employee contributions to quality and safety, and pioneered an active safety committee, turning the center into a profitable operation within just two years. * Reduced on-the-job injuries by 70% and auto accidents by 40%, slashing overall costs by 69% within three years. * Boosted service results by 54% from 2007 to 2010 based on critical corporate goals. * Spearheaded processes for tracking and follow-through to resolve quality issues. Result: Improved quality across-the-board by 65%, including package visibility, delivery scans, exception scans, origin scans, and responses to customer calls. * Improved productivity by 10.9%, or 12 pieces per hour, saving the center approximately $135,000 annually. * Analyzed processes and implemented route changes to improve performance and reduce delivery costs while servicing customers within their preferred delivery and pickup windows. * Reduced workforce turnover from 72.3% in 2007 to 18.1% in 2010, contributing to improved quality, productivity, and morale. * Managed annual United Way Campaigns, exceeding corporate goals annually while increasing contributions by 2% to 3% for 10 consecutive years. (2000 to 2010) District Safety Improvement Manager, Temporary Assignment (1/07 to 10/07) Challenge: Tasked with reducing accidents in the Alton, East Peoria, and Decatur hubs, with a particular focus on severe accidents. Action: Reviewed and analyzed safety trends, as well as the kind, time, and severity of injuries, and pulled together cross-functional

teams for each center. Identified poor or nonexistent safety training as the key problem and worked with both management and teamsters to put training into place to improve safety. * Result: Reduced injuries and auto accidents by 10% in Alton, reduced accidents by 70% in East Peoria, and reduced injures by 20% in Decatur, with corresponding reductions in severity. * Operations Manager - Marion, IL (8/04 to 12/06) Managed all operations, with broad responsibility for safety, quality, service, cost, production, and the supervision of 145 employees, including 60 drivers. * Upgraded training processes to boost safety and compliance. Division Staff Manager - Decatur, IL (5/02 to 8/04) Supervised seven delivery centers and collaborated with center managers to resolve problems and support process improvement initiatives. Operations Manager - Owensboro, KY (4/98 to 5/02) Selected to manage and turnaround a troubled location. * Challenge: Took over a location with minimal respect for leadership among hourly employees and production, service, safety, and quality metrics that were well below standards. Action: Upgraded training, implemented performance standards, and held employees accountable. Impact: Turned around operations on all counts, making the center an example for other locations and earning the respect and recognition of the corporate office. * Boosted production by 21 pieces an hour, reduced worker's compensation by approximately $250,000, and reduced the number of injuries by 17%. Also improved service metrics for on-road service failures for total packages from 1 for 1275 to 1 for 4250. Operations Excellence / Quality Auditor - Decatur, IL (1/98 to 4/08) Selected for this short-term assignment because of demonstrated work ethic and troubleshooting skills. Visited 20 operations in the district and conducted audits on service, production, and safety. Subsequently worked with each location to develop action plans for meeting goals and followed through with a second visit to track progress. * Completed the audit process for all locations in just 90 days. Operations Manager - Bloomington, IL (1/92 to 12/97) Managed all operations for the Bloomington, a pilot center for re-routing rural delivery to improve efficiency. * Presided over an OSHA audit that earned a 100% rating. * Implemented processes to improve safety and production, earning corporate recognition.

Prior: Progressed through a variety of positions, including Operations Business Manager, Industrial Engineering Supervisor, Operations Preload Supervisor, Operations Driver Supervisor, and Package Delivery Driver. Details are available on request. Education & Training General Studies / Auto Mechanics, Olney Central College - Olney, IL Numerous continuing education classes & seminars including: Management Leadership School; Labor Relations - Teamsters Union Environment; Supervisors Basic Training School; Peoples Workshop; Space & Visibility Safety; Safe Work Methods; Environmental Regulations; OSHA Compliance & Record Keeping Regulations Russell Jenkins 2313 W Kenfield Ct Peoria, IL 61615 309.264.9379 rj1398ad8@westpost.net Page 1 of 3