Gerald M. Black M.B.A. 102 Silkwood Court Johnson City, Tennessee 423.737.2229 gb11c806e@westpost.

net Career Summary Statement Executive Manager with a diverse portfolio of skills and experience in both prod uction and services environments. Corporate CEO with full profit and loss accoun tability. Business analysis skills include process flow mapping, building a fun ctional organization and identifying and utilizing key performance factors and k ey performance indicators to maximize company profitability. Innovative, creativ e leader with the analytical and leadership experience necessary to impact the p roductivity and profitability of a company. I offer a unique blend of consulting , call center and health care senior management experience. Management a Developed and operated a health care companyas Organizational Development grou p as Vice President, creating and implementing strategic initiatives to maximize the companyas ROI. a Re-organized and operated a regional health care company as President and CEO, building sales from 50K/month to in excess of 110K per month and realized an 8% net income from operations over a five year period. a Executed the Sales and Marketing activities for a high tech medical company, b uilding sales from 35K/month to 80K/month through customer satisfaction and rete ntion and brand building activities. a Project Management - Analyzed and performed successful company turn-arounds fo r 8 companies throughout the country. Utilized Gantt charts and other Program Ma nagement tools to keep the team focused and on track at each company. a Managed a Customer Service call center area with 12 team leaders with 10-15 t eam members each consistently exceeding all corporate goals for quality and quan tity of work while maintaining a low turn over rate. I was the technology SME ma naging the ACD and creating the call center dialer campaigns to maximize custome r satisfaction and productivity. a Identified and implemented all strategies and processes required by HCFA and S tate government to obtain the necessary licensing and billing authorizations for a number of health care entities. a President/CEO of a multi site regional home health care company. Process/Program Development a Implemented performance management processes throughout the services division of a health care company a Assembled and managed a training and development team to meet the technical an d management skill needs of 400 licensed professionals. a Designed, built and operated a National Training Center providing live on site training and producing video based training modules for use throughout the orga nization. a Produced commercial seminars at various locations to bring in revenue from non -employees to help reduce the cash outflow and increase the ROI provided by our internal professional development team. a Assisted in the design of a computer program to monitor and document complianc e with Sarbanes-Oxley. a Served as a SME for billing and collections on a multi-disciplinary to develop a new collections system that is currently used by over 10,000 agents across th e country. a Wrote and implemented OSHA and DOT compliant safety programs for 5 constructio

n companies. a Taught company owners how to use process flow mapping and the Theory of Constr aints (TOC) to identify specific business needs.

Human Resource Value Enhancement a Defined and implemented training needs analysis tools to identify current and future needs of our employees. a Utilized ASTD guidelines to create a training effectiveness system. a Planned, organized and developed an employee retention plan at a 900 employee call center that decreased turnover by 7% over a 2 year time. a Installed the STAR interview process enhancing the selection process and meeti ng EEOC hiring guidelines. a Formulated productivity enhancement programs increasing productivity by 15% a Mentored a number of junior managers enabling their advancement into areas of greater responsibility. Career History August 2009 a" present The Who We Are Counts Institute, LLC Kingsport, TN a Business Manager July 2007 a" 2009 International Profit Associates Buffalo Grove, IL a As the Senior Business Consultant, I was the primary project manager on site a nd created and implemented all systems and processes necessary to return each co mpany to profitability. a Provided business analysis and consulting to the owners and senior managers of small to medium size business across the US. February 2006- July 2007 Mobile Medical Diagnostics Knoxville, TN a General Manager Built the new company into a profitable self-sustaining entity a This was an 18 month consulting arrangement. December 2000 a" February 2006 Cingular Wireless, Johnson City, TN Area Manager, Customer Operations and Financial Services a Area Manager for Indiana, North and South Florida, and the Carolinas. These ma rkets have a combined A/R of approximately $120 million per month. Exceeded all corporate goals for collections and customer retention. a Managed all ACD and dialer teams a Managed the Office of the President Customer response team. a Managed the National Government Services and third party vendor support teams.

1997 a" 2000 Sony Electronics Direct Response Center, Gateway, Florida Manager, Customer support call center team Satellite and home theater systems 1992 - 1997 President J. Macy Black and Associates Fort Myers, Florida a Small business consultation services 1979 - 1992 Basic American Medical Inc. (BAMI) All positions listed below were with various subsidiaries and operating compani es owned by Basic American Medical Inc. a Director, Respiratory Care Services Fawcett Memorial Hospital Port Charlotte, Florida a Vice President, Organizational Development Rehab Health Services, Inc. a Director, Management Development, Health Services Division, BAMI a President/CEO United Health Care Services of Florida 1978 - 1979 Medical Product Marketing Representative Proctor and Gamble, Inc. ` Louisville, Kentucky Education 1992 - 1993 University of South Florida MBA 1974 - 1978 Ball State University BS/BA, Pre-Medical Studies and Biology 1971 - 1973 Marine Corps Engineering School Nuclear, Biological and Chemical Warfare Specialist Instructor