MELISA L. GARCIA Po Box 1257, Cathedral City, CA. 92235 (760) 333-1341 MGarcia97@mycod.

us EXPERIENCE: AUGUSTINE CASINO, COACHELLA, CA. ASSISTANT MANAGER - FOOD AND BEVERAGE: 11/10 - present Oversee all departments of food and beverage. Manage and Promote Cafe, two bars , kitchens, staffing, scheduling, interviewing, food and beverage inventory, pay roll and provide superior customer service. TARBELL REALTORS, LA QUINTA, CA. LICENSED REALTOR: 6/06 - present Successfully target market sales of client homes. Show residential properties an d demonstrate features and benefits of available listings. Convert prospects to home buyers. Creatively market listings through versatile, results oriented appr oach. Design targeted marketing for print ads, brochures, flyers and internet. N egotiate contracts, prepare legal documentation; advise buyers on general escrow , title procedures and sales process. Implemented a referral program to generate leads. Utilize tenacious follow-up tactics to ensure customer satisfaction and repeat business. * Developed marketing kit targeted towards new home buyers, outlining buying pro cess and finance options. Effectively negotiated special financing options for new clients. * Creatively marketed a gated community utilizing evening open house socials and targeted marketing. Resulted in four listings and one closed sale in the same y ear. * Designed effective promotions targeting Hispanic Market, building larger custo mer base in the Coachella Valley. FANTASY SPRINGS RESORT AND CASINO, INDIO, CA ASSISTANT MANAGER - FOOD AND BEVERAGE: 11/08 - 08/10 Effectively Managed staff of 20 employees, with capacity of 180 at POM Restauran t. Worked closely with staff ensuring quality control, strong PR and high level of customer satisfaction. Concurrently oversaw several other restaurants within the casino including casual and fine dining, the two main bars, and Starbucks. R esponsible for day-to-day operations, scheduling and menus. Conducted interviews and employee performance reviews. * Launched new menu. Took advertising pictures of new entree items and created power point presentation with marketing descriptions. Created new menu script f or server product education and trained staff in up-selling techniques. * Successfully managed large party and corporate reservations for POM restaurant . Established strong relationships with meeting planners, negotiated and designe d menus according to guest's budget. Increased repeat business and referrals. WESTIN MISSION HILLS RESORT AND SPA, RANCHO MIRAGE, CA. Over eight years of successful employment. Promoted several times: 2000 - 2008 FOOD & BEVERAGE OUTLETS SUPERVISOR: 9/05 -8/08 Independently managed Gary Player Grill Restaurant inside golf shop, capacity of 70. Effectively supervised six employees. Responsible for day-to-day operations , scheduling and menus. Worked closely with Banquet department to coordinate lar

ge golf tournament luncheons at clubhouse. Utilized strong PR skills to interact with clients and manage events. Concurrently- Supervised Bella Vista Restaurant, capacity of 260 with staff of 3 0. Oversaw staff of greeters, servers, food runners, buffet attendants. Coordina ted Kitchen staff to ensure timely food preparation. Directed staff using Englis h and Spanish. Used hands on approach to supervision. Additionally, oversaw main bar. Balanced job while attending University. MELISA L. GARCIA Resume - page 2 WESTIN MISSION HILLS RESORT AND SPA, RANCHO MIRAGE, CA. POOL & CABANAS SUPERVISOR: 4/05 - 9/05, CAFE SUPERVISOR: 9/02 - 4/05 Supervised resort's three pools, Snack Bar, Cabana Rentals, staffing of bartende rs, pool attendants, servers and lifeguards. Directed Children's Pool Activities Program. Independently managed the Coffee Cafe. I studied market trends and through my i nnovative ideas I was able to implement a profitable operation which met custome r's needs. FRONT OFFICE AGENT: 3/00 - 9/02 Took reservations, provided concierge services at 4-STAR Resort/Convention Hotel . Promoted. EDUCATION: CALIFORNIA STATE UNIVERSITY, SAN BERNADINO - Palm Desert Campus Bachelor's Degree: Communication Studies, PR Concentration Graduated - JUNE 2 009 COURSE WORK Marketing Principals and Communications Public Relations Campaigns Marketing Planning and Strategy PR Theories and Practice Business and Professional Communication Public Affairs Report Crisis in (Business) Communications Ethical Aspects Communication Market Research. Surveys and Interpretation Behavior Science / Psychology Study INTERNSHIPS: THE LIVING DESERT BOTANICAL GARDEN AND ZOO, PALM DESERT, CA. INTERN- MARKETING AND COMMUNITY RELATION ASSISTANT: 09/10 - 12/10 Assisted Director of Marketing and Community Relations with implementation of al l marketing and PR strategies for non-profit entity including - print, radio, te levision. Special Projects: developed community outreach program with local hote ls, designed and launched e-newsletter "Zoo Fun Facts," and updated media contac ts. SENATOR JOHN BENOIT -37TH DISTRICT, PALM DESERT, CA. INTERN- FIELD REPRESENTATIVE ASSISTANT: 06/09 - 09/09 Assisted Senator's field representative in all facets of PR. Duties included: of fice administrative work, public relations tasks such as attending public events , visiting local businesses, and keeping public informed on the latest developme nts by speaking and handing out literature. KMIR CHANNEL 6 NBC NEWS STATION, PALM DESERT, CA.

INTERN- BROADCASTING AND COMMUNICATIONS: 6/04 - 9/04 Worked in fast-paced news room environment. Duties included: editing raw footage from the field, working with producer and meteorologist, monitoring news assign ment desk, and controlling teleprompter. COLLEGE OF THE DESERT, PALM DESERT, CA . ASSISTANT EDITOR FOR THE CHAPARRAL: 8/04 - 12/04 Assisted editor with areas of Production, Marketing, Advertising and Distributio n of college newspaper. Efficiently delegated staff news assignments to meet dea dlines. Utilized strong PR skills increasing newspaper readership. SKILLS: Bilingual - Fluent Spanish: reading and writing. Managed Spanish speaking staff. Computer Literate - Microsoft Word, Excel, Publisher, PowerPoint Presentations.