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SHELLY ELLISH SHELLY ELLISH 67-66 108th Street, Suite D-47 a- Forest Hills, NY 11375 a718-268-5683 a- se13c2cb6@westpost.

net RELEASE MANAGEMENT Technically savvy and innovative analyst, with proven expertise in developing and implementing high-level system release management strategies to support complex business / government operations. Keen ability to collaborate with key partners to analyze and interpret business needs and interface with technical staff to translate needs into solutions. Able to direct multiple tasks effectively and guide team operations and internal and external technology resources to realize on-time deliverables and production goals. Strong record of success in managing and delivering IT projects to agreed time scales, to support development goals, policies, and operating procedures. Areas of Expertise: * Technology Development Solutions * Full Lifecycle Project Management * Release Management Strategies * Systems Strategy & Implementation * ITIL ISO/20000 v3 Policies and Processes * Troubleshooting & Problem Resolution * Configuration and Change Management * User Training & Support TECHNICAL PROFICIENCIES Platforms: Windows XP/NT/2000, UNIX, Oracle, Sybase, SQL Server, DB2 Tools: STAT, ClearQuest, TOAD, SQL+Plus, Vista, PeopleTools Application Designer, SQA Robot, Application Engine, Import Manager, PS Query, Data Mover, MS Office (Word, Excel, Outlook. Visio, Project), HP Service Manager, Remedy

Languages: PeopleCode, SQL, SQR PROFESSIONAL EXPERIENCE INTERNATIONAL MANAGEMENT NETWORK, INC a" Brooklyn, NY Sep 2010 to Feb 2011 RELEASE MANAGER Developed Release Management Policy and Process Guide, on contract, for the NYC Department of Information Technology and Telecommunications (DoITT) CITIServ project, based on ITIL ISO/20000 v3 standards, principles, and best practices of deploying new or modified software and hardware into IT production environments. Interfaced with IT Systems, Security, Support, Change, Configuration, Asset, Problem, Incident, Development, and Quality Assurance management leads to determine and document their responsibilities and roles and to incorporate their requirements and methods of operation. Identified Critical Success Factors and Key Performance Indicators for measuring and implementing subsequent Continual Service Improvements. CONFIGURATION MANAGEMENT, INC - Richmond VA Jan to May 2010 RELEASE MANAGER Developed and managed release strategies, processes, procedures, and production delivery schedules for multiple software applications, on contract, for Capital One Bank. Identified dependencies between applications to eliminate/reduce risks and potential conflicts during releases. Utilized HP Service Manager to track configuration items, requests for changes, and required approvals, to communicate with functional and technical stakeholders, and to schedule system integration testing and production deployment dates. Helped to ensure effective and efficient operation in the preparation, building, testing, and implementation of change-related activities. NYC FINANCIAL INFORMATION SERVICES AGENCY (FISA) a" New York, NY Aug 2005 to Jun 2009 Recruited To Provide Leadership And Technical Support During Release, Enhancement, And Customization Of New Innovative PeopleSoft Human Resources System Utilized By All Agencies And Departments Of The NYC Government. Configuration / Change Manager Responsible for evaluating production software changes, managed the system release aspects of multiple projects of high complexity, ensuring that all business requirement issues were resolved prior to full release. Provided hands-on troubleshooting guidance to developers and testers in the resolution of programming and processing issues. Trained all new PeopleSoft development / testing project team employees and consultants in use of version control / change management procedures. Represented project team leads at release management meetings. _KEY ACHIEVEMENTS:_

* Credited for ensuring the successful migration of all software production changes to the NYC Automated Personnel System, with no negative impact to system operations, utilizing Quest STAT version control and Rational ClearQuest change management tools to control all implementation enhancements and fixes. * Spearheaded the implementation of system lifecycle and release/change management procedures used by development, testing, security, and migration teams. ELLISH COMPUTER SYSTEMS, INC. a" New York, NY May 1999 to Jun 2005 Served As Team Lead, Interfacing With Diverse Range Of Clients To Complete Sophisticated PeopleSoft Development Projects To Meet Client Requirements And Expectations. Project Team Consultant / Infrastructure Team Lead Assessed client-specific project requirements and devised Configuration / Change management plans to deliver final software enhancements on time and under budget. Served as subject matter expert to administrators, developers, and testers to optimize and align internal resources to maintain best practice standards. Established and managed change control procedures. Trained technical staff regarding procedures and proper use of tools to implement PeopleSoft modifications, patches, and updates across multiple-Instance Oracle / Windows NT and Unix environments. _KEY PROJECTS:_ * QUEST SOFTWARE: Contracted to track, monitor, and support developmental process for implementing PeopleSoft solutions across multi-platform production environment. * Credited for reducing production person-hours and eliminating potential coding conflicts by implementing and utilizing STAT Version/Change control software to track and resolve issues. * CHASE MANHATTAN BANK / JPMORGAN CHASE: Charged with coordinating and directing efforts of systems infrastructure and integration testing teams to perform upgrade from PeopleSoft HRMS v7.5 software package to PeopleSoft Internet Architecture (PIA) v8.3. * Successfully managed HR Systems Infrastructure team through conversion from Windows NT platform to UNIX environment and the merger of Chase and JPMorgan HCM application systems. * Directed team of Oracle DBAas, Unix S/Aas, PS Admins, and

Webmasters during the planning, configuration, and post-production stages of the HRMS v7.5-to-8.3 upgrade. PEOPLESOFT, INC. a" Pleasanton, CA Nov 1996 to Apr 1999 Built Impressive Record Of Achievement In Guiding And Training Client Technical Teams Through The Process Of Upgrading Legacy HRMS And Financial Application Systems To PeopleSoft Platform Solutions. Upgrade Consultant / Trainer Directed all aspects of technical upgrade as hands-on project team lead, managing daily activities of clientsa DBAas, system administrators, and developers. Provided critical technical consulting in evaluating client needs and recommending appropriate actions to resolve issues in early stages of the upgrade. _KEY ACHIEVEMENTS:_ * Conceptualized, developed, and implemented client-specific change management system to track ongoing user-requested modifications and vendor-supplied patches, fixes, and updates. * Delivered high-level training seminars for PeopleSoftas partners, customers, and employees regarding proper use of PeopleTools, PeopleCode, SQL Scripting, SQR Programming, and Data Management Tools. * Proficient in utilizing SQA Robot, Application Engine, Import Manager, PS Query, and Data Mover utility tools to complete variety of client projects, earning strong reputation for meeting clientsa needs. EDUCATIONAL BACKGROUND MASTER OF ARTS IN POLITICAL SCIENCE - Howard University, Washington, D.C. BACHELOR OF ARTS IN POLITICAL SCIENCE - Brooklyn College (CUNY), Brooklyn, NY _continueda_