KATHY J. FLIPPIN 1320 N. Stanford Avenue Upland, CA 91786 Home: 909.985.9965 kf13c5376@westpost.

net

Cell: 909.239.4732

Process-oriented Healthcare Operations Manager with proven success leading medic al teams to meet aggressive organizational goals. Key strengths in organization, training, problem resolution, team building, and communication. Hands-on troubl eshooter with strong understanding of work processes and goals. Expertise includ es: * Quality Assurance and Process Improvement * Reduction of Workers' Compensation costs by enhanced operations * Increased customer satisfaction by implementing a customer training program * Strengthened our safety program through job analysis and process improvement Citrus Valley Health Partners, West Covina, California 2003-current Employee Health Manager Manage 9 medical staff supporting 3 not-for-profit hospitals employing over 3,20 0 staff * Reduced workers' compensation claims cost by 1.5M by improving oversight of cl aim and improved communication with staff and management * Reduced needlestick and BSE exposure by 27% by monitoring, training, trending and importing safe needleless equipment and supplies * Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvement and applicable suggestions * As department operations manager, identified critical areas that increased our risk and implemented programs aimed at reducing risk and eliminate exposure * Reconstructed medication acquisition and distribution by collaborating with ph armacy and utilizing federal guidelines Regal Medical Group (IPA), Covina, California 2003 Prior Authorization Nurse * Provided authorization for medical consultations and DME equipment * Exceeded daily goals for productivity by organization and multitasking Citrus Valley Health Partners, Hacienda Heights, California 1998-2003 Clinic Operations Manager Managed 19 staff and three medical locations * Increased patient visit productivity by 25% by providing a new scheduling temp late and cross training staff * Raised efficiencies by improved training, implementing policies and procedures * Reconciled monthly capitation payments, justified daily budget and deposits to increase organization's revenue * Credentialed physicians and prepared contracts * Founded policy and procedure for implementation of HIPPA * Controlled pharmaceutical samples and distribution by implementing quality co ntrol sheets

Bachelors in Health Administration University of Phoenix, Online, California Licensed Vocational Nurse Rio Hondo College, Whittier, California Workers' Compensation Claims Administration Certificate IEA, Ontario, California

Association of Occupational Healthcare Professionals Member in good standing