Edward McNeil 4111 N. Drinkwater Blvd., Apt. E403 | Scottsdale, AZ 85251 480.219.7342 | 602.619.

1455 | Seasoned management professional with nearly 25 years of experience and a very s trong track record of demonstrable success in a wide range of management applica tions. Motivated, organized, and disciplined self-starter who leads by example w ith a tireless work ethic and exceptional dedication, dependability, and punctua lity. Personable people-person with excellent communication skills and celebrate d for outstanding customer service and employee relations. Detail-oriented team player who excels at working with little/no oversight. Loyal consummate professi onal with strong business acumen and driven to exceed expectations. - Core Competencies Operations Management | Retail Management | Customer Service | Sales | Forecasti ng | Budgeting | P Scottsdale, AZ 2007 * Present Service Manager Direct and oversee all day-to-day store operations, holding full accountability for maintaining operational and financial excellence and ensuring a consistent, quality customer experience. Schedule, motivate, and supervise all store staff. Open and close store, reconcile cash draws, prepare daily deposits and change or ders, and draft reports for home office. Manage loss-prevention and investigate internal/external theft.? Only Borders employee to have a customer contact company president to praise out standing service? Inventory Supervisor Upon promotion, reorganized department to improve functionality. Managed all inv entory operations, including ordering, receiving, recording, and distributing in ventory. Maintained merchandising standards.? Keyholder Promoted to position due to exceptional performance as a bookseller. Entrusted w ith managing store opening and closing procedures. Mentored team members in cust omer service and product knowledge. ? Bookseller Assisted customers with finding books and recommended books to customers based u pon respective customer interests. Cultivated positive rapport with customers an d up-sold customers to boost bottom line.? DME III, LTD. (dba BS WEST); Scottsdale, AZ 1995 * 2007 Vice President / Chief Financial Officer Bought failing club with two partners and turned the club into a very popular, s uccessful venue. Directed all daily club operations, including reconciling daily cash draws, preparing daily deposits and change orders, procuring all supplies, and managing staff payroll, taxes, insurance, P&L, and government reports. ? Winona Marketing Research, Phoenix, AZ 1987 * 1995 Supervisor of Field Operations Promoted from phone interviewer to area supervisor to supervisor of field operat ions for one of the largest market-research companies in the country serving cli ents like Ford, Universal Studios, and Burger King. Directed 18 area supervisors

and 200 interviewers, managed all projects, and prepared nightly reports.?