D.M.S. Greenville, DE 19807 (302) 650-4450 OBJECTIVE Seeking an executive secretarial, administrative, or purchasing coordinator posi tion.

QUALIFICATIONS OVERVIEW * Highly productive professional with a track record of providing executive leve l support in Fortune 100 world class working environments. Proficient in: Executive administration Human resources Capital equipment sourcing Training Purchasing Hiring Meeting coordination Scheduling Travel support Policy/procedural development Correspondence Customer service * Leader for site launch activities with appropriate planning, execution, and fo llow-through. * Use Word and Excel, and PowerPoint software. PROFESSIONAL EXPERIENCE WHITE HOUSE BLACK MARKET 8/10-PRESENT Retail Sales Assist with apparel and accessories sales securing repeat/referral clients. Perf orm merchandising and restocking. R&R ROOFING 2000-PRESENT Financial Administrator Execute comprehensive financial and administrative operations. Handle invoicing, accounts payable, and data entry. Identify and proactively resolve potential di screpancies. Interface with customers for problem solving. MBNA AMERICA, NEWARK, DE 1993-2000 Senior Purchasing Coordinator - Deerfield Site (Concurrent Position) (1998-2000) Travel Coordinator - Deerfield Site (Concurrent Position) (1998 -2000) Sourced and purchased all supplies for the Consumer Finance Division encompassin g capital items, computers, printers, furniture, administrative, stationery, and gifts. Supported thousands of employees' needs for travel ticketing. Printed, o rganized, and filed tickets/itineraries. Interfaced with travel agents. Secured employee signatures to verify receipt of tickets. Responded to/resolved customer service issues for divisional employees. Senior Executive Secretary - To VP of Consumer Finance Division (1996-1998) Executive Secretary - Technology Dept (1995-1996) Arranged schedules and coordinated meetings for senior level bank executives. Ma naged/prioritized incoming communications. Generated correspondence. Supported/o ptimized executives' productivity and accountability.

Billing Disputes Dept - Correspondence Unit - Newark, DE (1994-1996) Responded to/researched/resolved inbound customers' oral/written billing dispute s. Interfaced with merchants. Analyzed business situations and made appropriate decisions regarding charge removals and write-offs. * Consistently met goals each month. Site Launch Administrator/Quality Assurance Coordinator/Representative - Orono, ME (Concurrent Position) Launched new Telemarketing sites. Handled purchasing, human resources, personnel , hiring, and reference checks for two Maine sites. Provided administrative assi stance to Site Director/Senior VP for rapidly growing operations. Concurrently c oordinated and performed quality assurance operations. Monitored representatives ' phone skills. Provided feedback to improve compliance and performance. Trained sales representatives. EDUCATION WILMINGTON UNIVERSITY: Human Resources Major MBNA AMERICA: Extensive Professional Training/Development in the areas of: Compu ter Operations; Customer Service; Quality Assurance; Policy; Senior Level Suppor t DELCASTLE HIGH SCHOOL - WILMINGTON, DE: Graduated - Dental Assistant