Jennifer M. Devendorf 2392 Cedar Key Dr. Lake Orion, MI 48360 )330-9764 (Cell) jd13e479e@westpost.

net

(248)393-0421

(248

PROFESSIONAL SUMMARY: Highly skilled professional with experience in client ser vice for software management, training, implementation, project management & con sulting. Superior organizational abilities, time management and experience in w orking with a diverse group of customers. EDUCATION Bachelor of Business Administration Associate of Arts in Business Administr ation Central Michigan University Delta College University Center Michigan Major: Marketing Minor: Accounting PROFESSIONAL EXPERIENCE January 1996 a" Sept. 2010 Radley Corporation Southfield, MI Client Services Support Manager a Managed team up to 10 personal for eCommerce B2B and OEM consultants, support analysts. a Provided on-demand service to clients with EDI Managed Services contracts a Worked daily on supply chain productivity projects, forums, portals, implement ation projects a Coordinated travel and call center schedules a Leader for our National Software User Group Conference a Provided and negotiated sales quotes daily EDI Customer Support/Trainer a Daily Technical Support for CARaS EDI software a Provided on-site/remote consulting/training for applications that integrated w ith major ERP/MRP a Provided software installation and analyzed QA observations a Prepared all training documentation Oct. 1995 a" Dec. 1995 Concentric Network Corporation Bay City, MI Customer Support Representative a Provided Assistance on-line and via telephone a Brainstormed Data Communications and internet connections issues Mar. 1995 a" Oct. 1995 Buckingham Computer Services Midland, MI Sales/Marketing Internship a Researched and prepared network, computer and bar code equipment proposals a Updated contracts and prepared new contracts a Created and updated daily a customer database with ACT a Worked to design marketing literature and advertising Sept. 1994 a" Mar. 1995 Dow Chemical Company Midland, MI Business CO-OP with Michigan Engineering Department a Clerical duties with Engineers to schedule meetings, make travel arrangements, process correspondence/communications, create spreadsheets and make updates to Dow Personal System a Prepared a job manual for this position a Updated safety, quality and measurement programs Jan. 1994 a" July 1994 Walt Disney World Company Orlando, FL Ticket Hostess/Customer Service for the Walt Disney World College Program a Attended Weekly business seminars at Disney University a Key Job tasks consisted of selling, stamping and collecting tickets a Answered to guests and assisted with crowd control a Balanced large amounts of money daily

a Registered international guided tour groups at Epcot Center July 1989 a" December 1993 Dow Chemical Company Midland, MI Clerk/Typist CO-COP with Patent Law Department a Records Center Assistant a Processed foreign debit notes with international and domestic agents a Organized employee/secrecy agreements for microfilming a Assisted with training of new co-ops each school year AWARDS AND AFFILIATIONS American Marketing Association member, 1995 Member of Institute of Management Accountant, 1993-94 Special Recognition Award, the Dow Chemical Company, 1991 and 1993 Member of Administrative Services High Performance Team Spirit Committee, 199193 Quality Performance Team Member, 1990-94 Deanas List, Delta College, 1991 Volleyball Referee for Midland Community Center Coordinated Corporate, Association Picnics and large school fund raising events SPECIAL SKILLS & SOFTWARE Microsoft Office Unix/VMS OS Oracle Syteline IFS FTP/HTTP DTR/TMM MMOG AIAG EDI