Confidential dr1498532@westpost.

net Kansas City, MO 64145 a 816-942-4629 Highly talented professional poised to leverage experience in customer service, logistics and business management towards challenging position in (Name of Indus try) as (Name of Position). LOGISTICS MANAGEMENT a- CUSTOMER SERVICE a- ADMINSITRATION a- PROJEC T MANAGEMENT a- BUSINESS OPERATIONS SUMMARY OF QUALIFICATIONS a Logistics: Hands-on success contributing to distributing, tracking, and ensuri ng quality for critical resources. Advanced leadership skills with success manag ing groups to achieve goals and working with senior management to bridge the gap between operational objectives and logistical capabilities. a Customer Service: Consistently build strong, long-term client relationships. S killed at interfacing with diverse clients to identify requirements and assist i n shaping solutions. Persuasive communicator with unwavering commitment to clien t satisfaction. a Administration: Excellent organizational and follow-through skills with an emp hasis on details. Self-starter, equally adept spearheading independent tasks and collaborating effectively with cross-functional teams to achieve operational go als. a Communications & Collaboration: Outstanding communication and interpersonal at tributes, able to interact with and convey information to colleagues, clients an d management at all levels. Solid supervisory skills utilized to motivate and gu ide staff to consistent, high-quality results. a Project Coordination: Consistent, well-organized and dependable performer with the flexibility to adapt to constantly shifting priorities. Approach all projec ts with a positive attitude; adept at staying on-task and on-time despite shifti ng priorities and tight deadlines. PROFESSIONAL DEVELOPMENT BUSINESS MANAGEMENT FUNCTIONS a Directed operations for multiple locations, including hiring, training, and su pervision of employees, customer service, transportation, inventory control, and account management a Held responsibility for meeting and exceeding performance/sales targets, adher ing to company policies and procedures, and maintaining optimal levels of custom er service and satisfaction. a Delivered training to managers and employees in all aspects of transportation operations, workplace safety, sales, and customer service. a Maintained comprehensive knowledge of products and services to provide thoroug h training, and maximize levels of performance and customer service. a Analyzed key metrics and results to identify performance trends and opportunit ies, and prepared solutions to maximize revenue. TRANSPORTATION OPERATIONS a Oversaw all aspects of transportation functions with full lifecycle responsibi lity for ensuring timely completion of projects in accordance with client specif ications, budgets and timeframes. a Held responsibility for all facets of transportation brokerage including inter acting directly with valued customers and carriers using advanced communication and negotiation skills. a Ensured employee safety in accordance with local, state and federal regulation s. a Researched and formalized studies of customeras specific lanes, as well as car riers throughout the United States, Canada and Mexico to better understand each preferred lane of movement.

a Handled multiple, simultaneous project issues, including development of estima tes and bids, scheduling, contractor selection and coordination, contract negoti ation, project supervision and quality assurance, and OHSA / DOT factors. a Created daily reports regarding transportation operations, with additional res ponsibility for payroll, accounting, business administration, budget formulation and management issues. a Maintained strong relationships with clients, staff, and carriers at all level s; resolved all issues in timely and courteous manner. a Handled account management of key customers including H.C. Brill, Caravan, CGI Desserts, Faultless Starch, J.M., Smuckers, Russell Stover Candies, Williams Fo ods and more for five national offices. a Scheduled transportation functions for Wal-Mart Retail Links, and Safeway Netw ork. a Conducted negotiations with carriers, vendors and clients to secure best prici ng and boost companyas bottom line. a Maintained daily spreadsheets on every account to demonstrate profit/loss perc entages, number of moves and other pertinent information. a Maintained all company drivers, and managed 45 tractors and trailers. a Analyzed freight to miles expense ratios to identify most profitable routes. KEY ACHIEVEMENTS a Maintained and exceeded company profit margin by 10-15% through researching ca rriers back haul or preferred lanes of business, and negotiating price of shipme nt with carriers. a Secured new customers by contacting shippers and consignees through existing a nd archived customer base, and by customer referrals. a Expanded accounts by 35% through effective promotion of company services to pr ior clients. a Suggested computer program be installed allowing employees to maintain custome r profiles. a Achieved average of 16%-20% profit margins compared to company goal of 10%-15% . a Received Fortune 500 Award for exemplary performance. PROFESSIONAL EXPERIENCE ALLIANCE SHIPPERS, INC., Shawnee, KS 2008 a" 2009 ACCOUNT MANGER \ DATA FREIGHT INC., Leeas Summit, MO 2005 a" 2008 ACCOUNT REPRESENTATIVE / OTR TRANSPORTATION FREIGHT BROKER THE HUB GROUP, INC., Overland Park, KS 1988 a" 2005 LOAD PLANNER / OTR DISPATCHER INTERMODAL PRICING ANALYST CUSTOMER SERVICE ACCOUNT REPRESENTATIVE / OTR TRANSPORTATION BROKER EDUCATION Hazmat Trained and Certified Technical Proficiencies Access, Excel, Outlook, AS400, Keypoint.