Robert G. Hayes, ARM 803 Lake Point Circle McKinney, Texas 75070 214-952-4940 rh15a9a48@westpost.

net Executive Summary and Career Objective Accomplished insurance professional with significant experience seeking an oppor tunity in the field of risk management. Demonstrated background in risk manageme nt, insurance consulting, claims management, loss control, and safety programs.. Sucessfully sold and serviced risk management accounts for major insurance brok er. Areas of Expertise Fully insured, high-deductible, self-insured, and alternative risk transfer pro grams Innovative risk financing solutions Corporate safety and risk mitigation programs Complex report and proposal development Skilled in project management

Professional Experience RGH INSURANCE SERVICES, INC., McKinney, Texas - 2010 to Present President/Owner Insurance, Risk Management and Safety Consulting firm providing a wide range of professional services on a project basis to commercial, public entity, education al and not-for-profit accounts . Developed and executed a sales plan including an agent network for newly formed MGA Conducted Risk Management Audit and Insurance Program Analysis for Fire Departm ent in the Dallas area MERIT INSURANCE SERVICES, INC., Frisco, Texas - 2000 through 2009 Senior Vice President , Risk Services Division Successfully executed special projects for public entities and commercial accoun ts by creating a public entity/scholastic and risk services account division. Captured more than $2M in fee and commission revenues as a direct contributor t o profit growth. Supervised an Account Manager, Loss Control Manager, Claims Manager, Physician Assistant and Wellness Coordinator as part of highly responsive customer service team to a key client. GE CAPITAL/COREGIS INSURANCE COMPANY, Frisco, Texas - 2000 Director of Sales Hired by President of company to manage a group of insurance agents in a 13 stat e region with over $40M in gross written premiums. As integral part of managemen t team developed strategies to maximize premium growth in assigned region. Improved the underwriting process increasing new business production by 20%. Developed a performance rating system detailing individual agent achievement of production, closing ratio, and loss ratio of public entity accounts . ARTHUR J. GALLAGHER & COMPANY, Dallas, Texas - 1991 through 2000 Account Executive

As a member of this top 10 insurance broker provided account management, risk ma nagement services and safety consulting to a wide variety of clients including a hospital workers compensation pool, a captive insurance program and high deduct ible/self-insured accounts. Supplemented the insurance coverage of public entities with excess liability in surance program by pioneering a Texas Risk Purchasing Group. Skyrocketed new premiums $2M+ by converting new prospects into customers using a well-written newsletter Public Risk Issues established to promote company. Achieved premium commissions topping $60K+ after collaboratively launching and directing reinsurance placement for a Captive Apartment Insurance program. CITY OF ARLINGTON, TEXAS 1989 through 1991 BOULDER COUNTY, COLORADO 1985 through 1991 Risk Manager Managed risk management departments that included self-insured programs, and a $ 10M liability insurance program capitalized using municipal bond sales. Supervised administrative, claims, and loss control, personnel. Authored safety handbooks and created safety training programs. Designed a cost allocation system, heightening individual department accountabi lity. Devised and launched return to work programs. Utilized specific health clinics to effectively treat injured employees. Reduced liability claims costs from $1.2 M to $456,000 during first year of new program. Managed third party administrator and internal claims staff . Functional Qualifications New Business Development Led risk management business growth of over $1M in new commission/fees by penet rating specialty insurance markets, developing niche markets, and resolving cust omer issues. Expanded client base by targeting and securing risk management, public entities and educational accounts including a major university.

Program Development Directed the launch and management of an Occupational Health Clinic for a publi c entity client, including procuring facility space, recruiting contracted medic al staff, and supervising a third party claims administrator. Introduced a city wide wellness program, featuring health fairs and other initi atives to educate & motivate employees on healthy lifestyles. Implemented on-line safety training programs for specific city departments. Developed MCompSave, an integrated workers compensation program for self-insure d entities in the State of Texas. Additional Credentials

Education Bachelor of Science in Psychology and Business, Western Illinois University, Ma comb, IL Certifications Associate in Risk Management Designation General Lines Agent, Property & Casualty, State of Texas General Lines Agent, Life & Health, State of Texas