Felix R. Otero 2665 Orchid Lane Kissimmee, Florida 34741 (321) 286-6176 fo15b2f3a@westpost.

net Director of Sales Core Professional Strengths * Fifteen years of management and operations experience * Seventeen years of front lines sales * Seven years Sales training * Budgets; Contracts; Reports; Performance and Regulatory Oversight; Personnel and Benefits Management; Policy and Procedural Creation and Implementation * Extensive public speaking experience to include daily morning sales meetings awards banquets, training seminars, government settings, business and general pu blic forums * Develop and motivate company wide sales and management staff * Successful development of marketing and sales strategies Professional Experience Central Florida Investments / Westgate Resorts, Orlando, FL March 2007 to February 2011 Director of Sales. * Manage, Develop, and Inspired 50 sales/administrative staff * Maintained the profitability of various properties generating sales ranging f rom $10-$30 Million annually * Responsible for managing all aspects of P&L statements for the individual res orts Arranged Budget forecasting and revenue realization * Exceeded annual sales projections consistently as a Director * Organized executive level meeting developing strategic business and growth op portunities * Responsible for sales, marketing and community outreach activities both regio nally and facility specific * Increase efficiency in all sales and management aspects of business * Youngest person ever awarded the Director of Sales position Assistant Director of Training and Development September 2004 to March 2007 * Influential role in the development of the Sales Manager Training curriculum * Conducted quarterly evaluations and implemented action plans for further deve lopment of Sales Managers * Traveled and trained within nationwide sister resorts * Taught courses to include Entry level sales, Follow-up courses, Sales Managem ent * Developed Director of Sales Curriculum through personal experience Sales Manager May 2000 to September 2004 * #1 In-House Sales Manager 2007 * Developed the #1 In-House Sales Team * Provided Excellence in Leadership and Sales Performance * Developed new hires into top performing Sales Representatives * Responsible for quarterly Sales Recap of Performance and action plans for fut ure development

May 1997 to May 20 00 Sales Representative * 50% Closer on Referrals in 1999 YTD * Finished 2000 as a 35% Close Consistently top five Sales Representative for years 1998-2000 Memberships / Affiliations * Member Rotary International: Lake Nona, FL Home of the Central Florida Medica l City * Member and Graduate of The University Of Central Florida Business Incubator E ntrepreneur Program Languages / References * Bi-Lingual: English, Spanish. * Basic Portuguese * References Available upon request