CAROLYN KOHLER

475 Rivergate Way, #19

Sacramento, CA 95831
Home (916) 422-7441
Cell (714) 473-0680
ck15e1894@westpost.net

OBJECTIVE
To contribute exceptional organizational and communication skills to a positi
on within a professional
office environment that encourages growth and offers opportunities for higher
levels of advancement.
HIGHLIGHTS OF QUALIFICATIONS
* Self motivated; able to set effective priorities to achieve immediate and
long-term goals and meet
operational deadlines with attention to detail in high-volume business en
vironments.
* Undertake multiple tasks with minimal instruction, follows through without
supervision or direction.
* Proven ability to work independently or contribute to a team effort to mee
t company goals
* Strong interpersonal and communication skills both oral and written identi
fied on a daily basis in
interaction with colleagues and the general public of varied backgrounds
and social-economic levels.
* Customer oriented; attentive and responsive to customer concerns or needs.
* Friendly, flexible, easily adapts to challenges, changing priorities and w
ork schedule.
* Quality commitment; a consistent professional attitude and respect for hig
h quality standards.
* Quick to learn and comprehend new systems and methods.
* Loyal, conscientious, and dependable; committed to excellence.
PROFESSIONAL EXPERIENCE
Volt Services, Elk Grove CA
2007 - 2008
Call Center Representative
* Assigned to Apple of Elk Grove's Call Center. Provided software and hardw
are support for iPhone
to include iTunes and all areas of phone usage.
San Gabriel/Pomona Regional Center - Pomona, CA
2001 - 2007
PC/NETWORK SUPPORT
* Provided on site software and hardware training and support to over 300 us
ers. Assisted in
converting LAN from Windows NT to Windows 2000 and 2003 servers. Set-up
domain and e-mail
accounts via Active Directory. Interacted closely with users in diagnosi
ng, troubleshooting and data
recovery needs. Maintained inventory on all computer equipment.
* Projects included updating Windows 95, 98 NT operating systems to Windows
2000 and XP.
Installing and configuring all software needed.
Southern Wine and Spirits - Tampa, FL
1997 - 2000
IBM AS/400 SYSTEM OPERATOR
* Responded to hardware/software service calls. Monitored system for perfor
mance. Ran production
jobs and generated reports, printed documents on the AS/400 and Xerox pri
nters. Printed reports,
bundled, and delivered to managers and other departments. Ran system bac
kup.
Regional Center of Orange County - Orange, CA
1986 - 1997
IBM AS/400 SYSTEM OPERATOR
* Conducted telephone and in-person service calls regarding hardware and sof
tware. Converted system
from IBM S/36 to the IBM AS/400 for 21 regional centers serving the devel
opmentally disabled
community. Worked with various departments to schedule jobs without inte
rrupting daily operations.
Set-up user profiles and trained users on software applications. Ran sys
tem backup. Assisted DDS
consisting of 800-1000 vendors for data entry of accts payable, money man
agement and operations.
Worked with accountant to close month and year-end books. Worked closely
with accounts payable.
Served as a member of the Technical Advisory Group in Sacramento.
CAROLYN KOHLER
Page two
Hughes Aircraft Company - Fullerton, CA
1984 - 1986
HP3000 QUALITY ASSURANCE OPERATOR
* Worked closely with engineers in the development and testing of new softwa
re. Input reports and
proofed for accuracy and content.
COMPUTER SKILLS
Windows XP/2000/NT/98 * Windows NT/2000/2003 Server * Internet and E-
Mail
Word * Excel * Keyboarding Speed: to 50 wpm * Proficient at 10-key
PROFESSIONAL DEVELOPMENT
Completion of related classes:
Windows 2000 Server Cypress Junior College, Cypress, CA
IBM AS/400 Operations Course Helms Group, Sacramento, CA
Computer Programming COBOL/CICS/Assembler Computer Learning Center, Anaheim,
CA
Computer Operations Control Data Institute - Minneapolis, MN