Crystal Darlene Cade 2245 Greenridge Rd Apt. 216, North Charleston, SC 29406 843-860-4669 cc15e140c@westpost.

net Objective A position as an Administrative Supervisor /Operations Manager or Pro gram Coordinator Profile 5 years experience as a professional manager. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, volunteers, and board of directors . Current Education B.S. Business Administration w/ Concentration in Project Management 2011 (Candi date), American Intercontinental University, Chicago, Illinois Relevant Experience & Accomplishments Program Coordination/Management Delivered 20% of incentives for Company through effective coaching and leadersh ip Created program competitions approved and sponsored by client to motivate finan cial success. Assisted with successful startup of Capital One project at Charleston site. Trained, supervised and evaluated staff, coached via improved management skills Ensured that all deliverables were met in compliance with business needs FDCPA Rules and Regulation Adherence Proficient in Excel, Microsoft, and PowerPoint

Employment Assistant Vice President, Operations iQor North Charleston DirecTV/Capital One Installment Loans Manage and support team 0f 12 -18 Agents as per client specifications. Develop and implement training processes for increase in daily, monthly and quarterly go als. Increase skills set and call quality according to client parameters. Manage data integrity and documentation specifics. Excellent knowledge of client progr am and departmental metrics. Familiar with FDCPA rules and regulations Store Manager, Lyerlys Dry Cleaners Responsible for the successful training of new store employees and store schedul ing. Assisted with customer needs and ensuring clothing was ready for pickup and delivery back to customer. Assistant Manager, Charleston Visitors Center Managed opening and closing of facility Welcomed visitors and scheduled historic tours Arranged hotel Accommodations and Dinner reservations upon request Feb 2004 -Pr esent

June 2003-Feb 2004

March 2000-June 2002 Residential Housing Assistant, College of Charleston, Charleston, SC Responsible for welcoming new female college residents Ensured that residents followed housing rules and regulations Lead weekly meetings with Residential Manager to plan residential activities. Responsible for conflict resolution among residents along with Housing Manager Aug 1999-March 2001

Community Involvement Lancaster County Council of Arts, Arts and Science Fair Volunteer Honors & Awards Whos Who Nominee, Professional Leader Award *Willing to Relocate *References available upon request 2008