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Mary Beth Benafield Address: 4601 Dawson Drive, North Little Rock, Arkansas 72116 Phone: 501-753-9747 ~ 501-425-3119

E-mail: benafield_mary@yahoo.com ~ HEALTHCARE MANAGEMENT ~ KEY STRENGTHS Healthcare Administration Project Management Medical Procedures and Practices Caseload Supervision Patient and Physician Relations Leadership and Development Coaching and Mentoring Communication and Interpersonal Skills

QUALIFICATIONS SUMMARY Dedicated and well-experienced nursing professional, with progressive experience in healthcare practices and management. Equipped with verifiable strengths in a nalytical thinking, problem solving, decision-making, and management; along with the exceptional ability in working with minimum supervision. Expert in observation and clinical judgment. Remarkably adept at processing heal thcare data, reporting, and conducting medical data research. Highly capable of assessing and resolving client concerns as well as leading and implementing deve lopment initiatives. Technical Skills: Microsoft Office (Outlook, Word, Excel, Power Point), Meditech (Magic and 6.0), Visio, ProClarity, DR Systems Web Ambassador/PACS, PICIS OR Manager, Imprivata SuperUser InSite (Electronic Staff Self Schedule System, Ambulatory Care Services Represen tative), Bedside Medication Verification, Sigma Pump, Electronic Telephone Inter action Form, Meditech 6.0 Electronic Medical Record Conversion

PROFESSIONAL EXPERIENCE ARKANSAS CHILDRENS HOSPITAL ~ Little Rock, AR ~ 2004-Present Patient Care Manager Oct 2007Present

Leverage outstanding interpersonal skills in establishing rapport with diverse p rofessional staff of all departments to attain hospital goals and meet the estab lished guidelines. Competently function as a customer service liaison tasked to investigate complai nts and provide resolutions to patient/family grievance, care provider issues, a nd other staff concerns. Administer all aspects of coordinating and managing staff training for implement

ation of new policies or processes. Render dynamic leadership in coaching and me ntoring more than 70 staff, accountable for maintaining the ACH behavior standar ds. Perform administrative duties, such as managing staffing schedule, time off requ ests, call-ins, and clinic cancellations. Career Highlights: Gained recognition as a role model professional demonstrating notable de velopmental and critical thinking Proficiently performed human resources duties, such as overseeing applic ant screening, interview, orientation, and competency review as well as conducti ng 90-day and annual employee evaluations Ensured superior clinical proficiency and staff performance efficiency i n the clinic Contributed in leading the entire dental outreach programs, from start u p to implementation and daily operations Fully orchestrated overall spectrum of the ongoing South Wing Project (E NT and Dental Clinics) development, including current equipment inventory, analy sis of projected equipment needs, new equipment quote requests, and budget propo sals Specialty Nurse, Gastroenterology Feb 2006Oct 2007

Delivered exemplary performance in interviewing patients and their family regard ing health history, performing complete physical exam, as well as monitoring and reporting symptoms and changes in patients conditions. Managed and scheduled patient appointments for the clinic, ambulatory surgery ce nter, day medicine infusion therapy, as well as laboratory and radiology procedu res while working with PCPs offices regarding new patient appointments and treat ment. Career Highlights: Provided accurate information to patients and their families concerning symptoms, disease process, and treatment plan Vastly contributed as a co-organizer and MC for the 1st Annual Inflammat ory Bowel Disease Day Imparted knowledge and skills by presenting and discussing various topic s at GI specialists for Certified Pediatric Nurses review class at Arkansas Chil drens Hospital (ACH) Staff Nurse, Pediatric Intensive Care Unit Jan 2004Feb 2006

Provided utmost primary nursing care for critically ill pediatric patients.

EDUCATION Bachelor of Science in Nursing ~ 2010 UNIVERSITY OF ARKANSAS AT LITTLE ROCK ~ Little Rock, AR Diploma in Registered Nurse Program ~ 2003 BAPTIST SCHOOL OF NURSING ~ Little Rock, AR Bachelor of Arts in Psychology ~ 2000 UNIVERSITY OF ARKANSAS AT LITTLE ROCK ~ Little Rock, AR

PROFESSIONAL DEVELOPMENT Pediatric Advanced Life Support (PALS) Certified Basic Life Support (BLS) Certified Telephone Triage Conference Patient Care Manager Skill Set Briefings Leadership Just Culture Performance Management Employee Relations Evidence-Based Practice

AWARDS AND HONORS Crossing the Creek by Director Terri Songer, Ambulatory Care Services Teamwork by Vice President Katie Brandon, Patient Care Services Teamwork by Vice President Carol Graham, Ambulatory Care Services Quality Improvement by Director Terri Songer, Ambulatory Care Services

ACTIVITIES AND AFFILIATIONS Clinical Emergency Preparedness Instructor (2007Present) Basic Life Support (BLS) Instructor (20052009) Facilitator Shared Governance Unit Base Council, Arkansas Childrens Hospital

Volunteer Member Meditech 6.0 PCS Core Team, Arkansas Childrens Hospital Nursing Pharmacy Committee, Arkansas Childrens Hospital University of Arkansas at Little Rock Alumni Association Healthcare Information and Management Systems Society Arkansas Nurses Association American Nurses Association Little Rock CARE Clinic, Little Rock, AR Annual Arkansas Childrens Hospital Wellness Fair