Dawn Johnson 47 Pine Ridge Road Montgomery, MA 01085 H (413) 862-4099 C (413) 262-8505 Health care professional with

30 years of nursing experience, combined with 15 y ears in Home Care management background. Proven ability to organize a health car e facility, increase market share and with ability to work with diverse clients and staff. An outstanding skill in assessing what is needed; recommending sensib le solutions; and effectively motivating staff. Skills and Accomplishments: * Actively involved in all phases of setting up an Assisted Living facility. * Job responsibilities included staff hiring, payroll administration, and develo pment of recruitment and retention programs. * Managed day-to-day office activities: establishing priorities, monitoring clin icians, troubleshooting. * Motivated staff by providing environment conducive to open communication and o pportunities for professional development. * Developed solutions for improving patient services. * Analyze growth and profit margins relative to competition, regional conditions and market situations. * Completed all Federal and State surveys successfully, passing with merit. Professional Experience: 2010 - 2011 Amedisys Hospice Services, 67 Hunt Street, Suite 120, Agawam, MA 01 001 Director of Operations Responsibilities include: * Overall organization and financial management of the agency. * Agency compliance with all regulations, laws, policies and procedures. * Responsible for comprehensive quality assessment and performance improvement p rogram for the agency. * Provides leadership & planning for staff education programs, administrative/st aff meetings, in-services. * Directs weekly business development and management team meetings with all appr opriate staff. 2007 - 2010 American Red Cross, 3500 Main Street, Springfield, MA Springfield Team Supervisor Responsibilities include: * Direct and supervise to ensure compliance of staff at all levels of collection s * Motivate others to work effectively both as a team and individual contributors * Communicate critical information clearly and in a timely manner * Increase collections in both products and donors 2006 - 2008 AllegianceHospice, West Springfield, MA Liaison Nurse, Director of Hospice Services, Per diem Registered Nurse on call Responsibilities include: * Developed ongoing contacts with hospitals and long term care facilities * Assess and evaluate patients for admission * Pain and symptom management for clients, promote options for care for end of l ife * Provide in-services to community agencies/physicians in support of hospice * Set up marketing program services to inform area physicians and their staff 2005 - 2006 Rockridge Retirement Community, Northampton, MA

Director of Resident Services for Rest Home and Assisted Living residents. Responsibilities include: * Evaluation of prospective and current residents * Recruiting, training and orientation of new staff * Open communication with discharge planners, MSWs, family members * Develop Care Plan Service/Programs for residents, coordinate outside services (VNA, Counseling, etc.) * Set up marketing program services to inform area physicians and their staff 2000 - 2005 Mercy Home Care, Holyoke, MA Staff Development/Recruitment Manager for 2nd largest home care agency in Wester n Massachusetts. Responsibilities include: * Recruitment and retention, orientation and education * Develop monthly in-services/joint visits for all clinical staff to meet State and JACHO requirements * Monitor patient/family satisfaction outcome * Provide CHHA course training as needed, set up preceptor programs with area co lleges Education: Holyoke Community College, Holyoke, MA Associates of Science Degree in Nursing, May 1987 Westfield State College, Westfield, MA References: Available upon request.