GERALD MCMULLEN Home: (360) 692-2829 4002 Luxury Lane NE, Bremerton, WA 98311 gm17aed02@westpost.

net PLANT/FACILITIES MANAGER OPERATIONS MANAGER SUPPLY CHAIN MANAGER Proactive, results-driven business operations professional with 19 years of prog ressive expertise in leadership and problem-solving. Strong strategic and tactic al planning, organization, and general management qualifications. Keen understan ding of business priorities and a genuine team player committed to managing oper ations and projects flawlessly while contributing to revenue-producing activitie s. Build and maintain strong, positive working relationships with customers, emp loyees, senior executives, and vendors, advancing organizational goals while lev eraging effective communication and relationship management skills. Core Competencies Distribution | Employee/Labor Relations | Ops Management | Cost Reduction | Tran sportation/Logistics | Strategic Planning Cost Reduction | Team Leadership | Strategic Sourcing | Customer Service | Proce ss Improvement | QA/Testing Scheduling | Workforce Planning | OSHA/Regulatory Compliance | Vendor Relations | Risk Management Business Development | Needs Assessment | Internal Controls | Assembly Automatio n | Procurement/Purchasing EXPERIENCE & ACCOMPLISHMENTS UNITED PARCEL SERVICE (UPS) 1984-October 2010 UPS is the largest package delivery company in the world, delivering more than 1 4 million packages a day to more than 200 countries with approximately 450,000 e mployees worldwide. Business Operations Manager, Bremerton, WA (2004-October 2010) Led, directed, and oversaw all aspects of operations for multiple facilities loc ated on the Olympic Peninsula in Washington including Bremerton, Port Angeles, a nd Port Townsend. Utilized superior communications skills to motivate staff of 2 00+ and adhere to strict corporate compliance guidelines. Maximized profitabilit y through superior customer service, including effective, prompt communication, and follow-up on all customer disputes. Delivered Results: As Business Operations Manager, consistently ranked among the top 3 operating f acilities over a seven-year period across the Washington district, outperforming 48 other operations centers. Led the first Washington district facility (in more than five years) to pass a random, comprehensive corporate health and safety audit consisting of stringent compliance initiatives, records management, facility compliance, documented empl oyee training, and required safety knowledge. Ranked among the top five operations centers for executing highly effective cos t control initiatives including maintenance of a newly implemented billion-dolla r preload assist program (PAS). Continually surpassed monthly center/facility cost-reduction performance goals such as increasing delivery performance by 10% and reducing excess driver over-a llowed costs by 50% in 2010. Won a -Gold Medal- in 2010 for volume development and growth, achieving world c lass safety status within assigned facilities, based on zero accidents and/or in juries in a calendar year.

Business Operations Manager, Kennewick, WA (1994-2004) Driven by the desire to succeed, effectively managed a $6M operating budget and directed transportation of 12,000 packages per day. Coached, mentored, and led 1 25 action-oriented employees. Worked to identify and implement continuous improv ement processes. Delivered Results: Demonstrated outstanding leadership, communication, and relationship management skills, exceeding monthly cost reduction goals for 24 consecutive months (Janua ry 2002 to January 2004). Credited with building a world class organization, fostering improved employee management relations, resulting in zero grievances filed in 2003. Reduced workers compensation claims by $1.5M from 2002 to 2004 through employee training and by thoroughly investigating all claims as well as following up to ensure adherence to workplace safety procedures. GERALD MCMULLEN PAGE 2 Business Operations Manager (Continued) Achieved significant improvement in health and safety compliance results from 1 994 to 2004 by creating and implementing policies and procedures around ergonomi cs, illness and injury prevention, and building safety. EARLY UPS CAREER: Operations Supervisor, Kennewick, WA, 1994-2000 Hub Facility Supervisor, Spokane, WA, 1992-1994 Driver and Part-time Inside Operations Supervisor, 1984-1992

PROFESSIONAL TRAINING UPS TRAINING: Business Management | Encompassing Management | Contracts | Health and Safety Hazardous Materials Operations | Personal Protective Equipment | Workplace Hara ssment | Employee Assistance Quality Improvement Control | Business Conduct and Compliance | Employee Relations | Customer Service Career Development and Labor Relations | OSHA | WISHA | DOT | FAA Regulations COMPUTER SKILLS Proficient in Microsoft Word, Excel, PowerPoint, Outlook PROFESSIONAL AFFILIATIONS Political Liaison to United States Representative, Doc Hastings of Pasco, Washin gton