Mark Robertson, MBA 34 Pointe Terrace, SE Atlanta, Georgia 30339 (Home) 678-800-8778 mr17bd0f0@we stpost.

net Over fifteen years of SAP Experience Accomplished Senior Manager with domestic and international experience in SAP IT project management, SAP operations, P&L oversight, SAP IT offshore management, and SAP IT service management. Participated and or led over seven full cycle SAP implementations. Over fifteen years of SAP experience possessing broad knowledge of SAP systems d esign, SAP IT development and leveraging SAP solutions for business process impr ovements. Proven success in IT planning, organizing, leading, managing and SAP implementat ion projects. Key Highlights as a SAP Project Manager and SAP Developer Performed all phases of the project life cycle including Project preparation, Bl ueprint, Configuration, Development, (Realization)Test to Go Live, and Support/O ptimization for several implementations and upgrades in a validated environment. Project manager of a global team consisting of technical, functional, and qualit y assurance members; managed the implementation as well as performed some of the customizing of SAP Solution Manager. Provided configuration, functional analysis, and process management, primarily i n the SAP CO, CO-PC, MM, PS and SAP Solution Manager (Change Request Management and Service Management) Modules. Professional Background and Accomplishments SAP Software Development (Configuration) Lead SAP Developer for Finance/Accounting/Clinical/Marketing and R&D organizatio ns. Provided front line support for SAP Project Systems. Includes configuration and knowledge of: Structures (Project Definition, WBS Ele ments, Networks and Activities), Time Profiles, Project Management in Controllin g, Scheduling types and SAP PS (Project System) integration with MM(Materials Ma nagement). Includes knowledge of: General Controlling, Cost Element Accounting (Master Data ) Cost Center Accounting ( Master Data, Planning, Commitments and Funds Manageme nt, Actual Postings and Information System), and Profit Center Accounting (Enter prise Organization, Master Data, Planning, Actual Postings and I nformation Systems). Implemented corporate wide Release Strategies for Purchase Requisitions within t he SAP MM module. Configuration included: Release Procedure with Classifications using characteris tics and classes. Managed as Project Manager the implementation of SAP Project Systems for Marketi ng. Used in conjunction with MM and CO for tighter expense control management and as a tool to identify product costs. Configuration included: Operative Structures (Work Breakdown Structure and Netwo rks), Project Planning Board, Document Management System, Costs (CO Versions, Va lue Categories, Planned Costs, Actual Costs and Forecast and Automatic and Perio dic Allocations), Payments (Commitment Items) and Availability Control. Managed as Project Manager the implementation of SAP Project Systems for Researc h and Development and Medical Affairs. Completed the Development cycle with a SAP Platinum Consultant. Configuration included: Operative Structures (Work Breakdown Structure), Project Planning Board, Costs (CO Versions, Value Categories, Planned Costs, Actual Cos ts and Forecast and Automatic and Periodic Allocations). Configured the Data Entry Profile (integration with HR) for Users to enter time against SAP Project structures. Managed as a Project manager of a global team, the implementation of SAP Solutio n Manager: SAP Change Request Management and SAP Service Desk. Included configuration and knowledge of SAP Service Desk and SAP Change Request

Management: action profiles, subject profiles, categories, and workflow organiza tion integration with the Level One Support Groups for SAP Service Desk and Busi ness Owners for SAP Change Request Management. Implemented SAP Business Partner Management including general setup and iBase co mponent assignment for Service Desk/ChARM issues. Included configuration and knowledge of: Project Administration. All project typ es within SAP Solution Manager (Global Template, Implementation, Maintenance, Ur gent and Project Corrections), Maintenance Cycles and Project Cycles. Functional Expert as it relates to SAP Service Management and SAP Change Request Management process management that conforms to ITIL. Identify possibilities for potential improvement of the principal business proce sses utilizing SAP Solution Manager and proposed, in close liaison with the depa rtment heads of the operating units, new SAP projects to further enhance efficie ncies in the SAP Solution Manager application.. Implemented improved SAP Business Process Repository based on organization area, rather than application area. Implemented the SAP Test workbench that included the integration with the SAP Bu siness Process Repository. SAP System Development and Implementation Overall responsibility for SAP functional support, SAP configuration, SAP system s support, capacity planning and SAP system performance. Works closely with the departmental representatives to identify SAP systems requ irements, establish project definitions and work out proposals for cost-effectiv e SAP system solutions. Monitor (with project teams) the establishment and maintenance of SAP system doc umentation in accordance with IT best practice (validated) standards. Coordination of all SAP application Standard Operating Procedures (SOPs) and pro vision of SAP IT consultancy services related to all SAP topics and projects wit hin BSN medical. Led the SAP Solution Manager implementation that included complete validation wi th SAP Service Management and SAP Change Request Management. SAP Project Performance Managed as Project Lead within a large Global rollout that includes SAP Solution Manager: Service Support Management (ITIL Standards). Led the Global R&D Management program that including project costing and logisti cs utilizing SAP Project Systems. Managed as Project Lead within a large SAP Manufacturing Project the implementat ion of SAP Product Cost Controlling that includes: Product Cost Planning (Materi al Costing, Material Cost Estimates with and without Quantity Structure, Price U pdate and Reference and Simulation Costing). Leadership/Management Responsible for all management related tasks such as: prioritization, resource d eployment, team mentoring, employee performance, reviews and production support scheduling. Provided guidance, planning and direction for the functional units IT supports. Proactively allocated resources and maintains and controls expenses. Coached direct reports and subordinates within the functional units IT supports. Led the U.S. based SAP Software Development and SAP Maintenance Team. This inclu des the tasks of compiling project applications, assignment of specific job task s, supervise staff performance, and plan overall staff capacity. Strategic Management Recommended strategy for functional and business units IT supports and ensured t he SAP implementation of high-end, business wide, critical strategies set by sen ior management. Responsible for coordinating all business requirements by delivering SAP specifi c and agreed SAP business solutions on time and within cost budgets to ensure th at SAP IT service expectations are being met. Focus on SAP project work to continuously and permanently improve the SAP system or business process re-engineering. Global Management

Participates in SAP Global Project Portfolio Management. Liaison with the SAP Global Applications team in order to agree on SAP solutions , prioritize tasks and SAP projects as well as assure and facilitate close coope ration between both SAP support groups in Europe and the United States. Organized and supported the Global SAP Knowledge Center concept complete with kn owledge base sharing. Employment History First Data Corporation, Inc. Atlanta, GA. Director of IT (4/11- 7/11) BSN Medical, Inc. Charlotte, NC. Director, Group IT- SAP Americas (4/10-4/11) Solvay Pharmaceuticals, Inc. Marietta, GA (3/99-4/10) Senior Manager IT Applications - SAP Knowledge Center (5/06- 4/10)