James M. Zeitler Consistently exceed expectations P&L MANAGEMENT ? OPERATIONS ?

PROCUREMENT Dynamic and versatile and results-focused business leader with MBA and 15+ years of experience growing revenue, optimizing client satisfaction, and maximizing p rofitability Astute analyst, strategic thinker and problem solver with a track record for sec uring multimillion-dollar contracts, effecting turnarounds, and improving result s as head of a $35,000,000 division. Developed managers; trained and motivated 3 00 personnel. Brokered price reductions with OEMs and suppliers. Managed 30+ loc ations; orchestrated complex demands supporting worldwide operations. SKILLS, ABILITIES & Achievements MATRIX | VALUE OFFERED Core Competencies / Strengths at a Glance: Analysis ? Forecasting ? Strategic Planning ? Budget ? Finance ? Standards ? Pur chasing ? Inventory ? Logistics ? Facilities ? Fleet Maintenance ? Policies ? Pr ocesses ? Administration ? Human Resources ? Customer Service ? Quality Assuranc e ? Safety ? Systems ? Compliance ? Lean Six Sigma Career Track & Performance | Driving Forces Program Director: Government Sales 2006 - Present Lukos Fayetteville, North Carolina Purpose and Scope: Deliver energy, insight, technical expertise, financial acume n and organizational leadership vital to administer a federal contract for equip ment management services. Collaborate with senior officials and managers to asse ss requirements and define objectives for operational support and special initia tives. Craft strategic plans; institute performance metrics. Control requisition ing, storage, delivery, maintenance and accounting. Organizational Impact | Contributions: Recouped 25% of the annual budget; negotiated excellent terms with wholesalers, national suppliers and contractors that included CTC, Jacobs Technologies and Ge neral Dynamics. Made management recommendations that increased efficiency and effectiveness in c lient operations; provided on- site problem solving for multiple locations; Developed knowledgeable and highly skilled maintenance staff; coordinated techni cal training with manufacturers, government agencies and unit managers. Program Manager 2004 - 2006 MTC Technologies Fayetteville, North Carolina Purpose and Scope: Created and implemented fleet maintenance plans, policies and procedures required for a $10,000,000 equipment repair contract. Advised client executives and managers; resolved technical, service, supply and logistical iss ues. Directed contractors and projects; managed financial accounting, quality as surance, and reporting with a staff of 300. Organizational Impact | Contributions: Achieved readiness rates that surpassed the 90% standard in support of global op

erations that employed 85,000 personnel in the United States and overseas. Service Center Manager 2003 - 2004 Motor Coach Industries Dallas, Texas Purpose and Scope: Enhanced quality, productivity, cost effectiveness and custom er satisfaction for a manufacturer(tm)s maintenance and warranty service. Assign ed 27 technicians to repairs for commercial operators and private owners. Troubl eshot problems. Administered a $1,100,000 payroll and purchasing. Enforced safet y and environmental compliance. Organizational Impact | Contributions: Strengthened account retention efforts with key accounts that included Greyhound and Coach USA; developed local sources for parts and supplies that increased on -time completion. Project Manager 2002 - 2003 SKE Support Services Dallas, Texas Spearheaded a $3,200,000 county/city, fleet maintenance contract in Georgia; man aged 4 facilities, 2,300 vehicles and $200,000 parts inventory; 54 employees, in cluding purchasing and accounting. General Manager: Municipal Services 1994 - 2002 First Vehicle Services Fayetteville, North Carolina Advanced from unit and area manager to lead a $35,000,000 business; developed ma nagers for 31 locations; enacted business plans that achieved P&L targets and wo n renewals for all contracts. Maintained vehicles for law enforcement, public works/utilities, and emergency s ervices; controlled $3,500,000 in parts/supplies and reduced obsolete and excess inventory by 10%. Restored profitability at foundering Puerto Rico unit; held overtime expense to less than 3%; enacted safety practices that eliminated lost-time injuries in 90% of locations. LEARNING CREDENTIALS Doctor of Business Administration Expected 2013 Northcentral University Fayetteville, North Carolina Master of Business Administration 1993 Webster University St. Louis, Missouri Bachelor of Science in Business Administration Liberty University Lynchburg, Virginia Additional courses, seminars and workshops include: Lean Six Sigma Certification

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