RICHARD RUGGIERO 1809 Harewood Lane 67-5208 Targeting positions in

Crofton, MD 21114

rr1addbc2@westpost.net

(301) 3

MANAGEMENT TERRITORY / AREA DIRECTOR ? BUSINESS OPERATIONS OVERSIGHT ? STRATEGIC PLA NNING COST CONTROLS / BUDGETING ? TEAMBUILDING / LEADERSHIP ? TRAINING / MENT ORING PROFESSIONAL PROFILE Results oriented, versatile individual with a solid work ethic and natural lead ership capabilities to support overall organizational goals for growth and profi tability through effective business and financial management. Possess the drive, resourcefulness and ability to thrive in challenging environ ments and utilize superb critical thinking and analytical skills in providing in novative solutions to existing or emerging problems. Demonstrated ability to communicate effectively with diverse groups of individu als while maintaining the highest level of quality in service and total commitme nt to customer satisfaction. Focus on bottom-line profitability by monitoring and ensuring financial perform ance aligns with overall organizational goals. Computer proficient in: Programming restaurant software; and in Windows XP/Vist a; Microsoft Office: MS Word, Excel. RECENT ACHIEVEMENTS Maintained the highest positive sales growth in the Mid-Atlantic and Northeast regions for 6 straight years averaging +15.8% within the 11-store/3-county distr ict managedcurrently they are averaging 9% sales growth for 2009. Built a world class team of Checkers(R) Drive-Thru restaurant managers from scr atch in a territory that encompassed 11 restaurants across 3 Maryland counties. Retained majority of original management team for 10+ years; achieved this by d eveloping and promoting personnel from within the chain with superb results in t erms of their knowing the business from the ground up. Currently perform all in-house computer programming with superb results in term s of bottom line savings that would otherwise be spent on a computer company. For 8 consecutive years, had the highest average volume Checkers(R) restaurant out of a total of 460 restaurants in the system; by ensuring high quality produc t, speed of service and exceptional hospitality in a very clean environment. Successfully managed food cost by analyzing food variances on a daily basis and minimizing product loss by discussing these issues with the team and conducting training seminars for own management team. Facilitated management team training on best practices in customer service and profitability which resulted in controlling labor to maximize profitability and managing the fine line between speed of service and hospitality. Proven track record of success and solid skill in equipment repair which includ es but is not limited to toasters, fryers, grill, cash registers and minor HVAC repairs which results in reduced overhead and increased bottom line profitabilit y. PROFESSIONAL EXPERIENCE DISTRICT MANAGER September 1995-Present MARYLAND DRIVE THRU (CHECKERS(R)) Gaithersburg, MD Checkers(R)/Rallys(R) is the nations largest chain of double drive-thru restaura nts with two drive-thru lanes and a walk-up window at 800+ locations that serve todays on-the-go dining guests; (http://www.checkers.com/). Direct sales and operations in a district that includes 11 restaurants across 3 counties in Maryland; control expenses and payroll budgets, handle personnel is sues, accounting, inventory, and loss prevention. Visit restaurants daily, oversee operations, training, and procedures in each r estaurant; personally recruit, train and mentor all management team members. Ensure managers organize the restaurants in terms of product, equipment and peo

ple through effective work schedules, maintaining health and food safety, and by ensuring high quality of service to every customer. Make sure that managers are conducting daily fast-track audits to check the saf ety of the equipment, that food is properly cooked, only in-date stock is used a nd all other products are discarded. Conduct monthly mystery shops and restaurant inspections in all restaurants in assigned district; analyze results with own management team, identify areas need ing improvement and use as training tools for managers and staff. Hold bi-weekly GM meeting and periodically sit in on restaurant management meet ings; review all controllable costs, new promotions and procedures, employee and management development, current goals and emerging issues with GMs/RMs. Have developed a very hard working, loyal, inquisitive and dedicated management team, maintain a positive, fun work environment that employees are happy to com e to every day and always put forth their best effort. Maintain a consistently high morale level at all restaurants in the district by motivating personnel with bonus money and incentives given as an internal rewar d for customer and/or management appreciation of quality service. Act as a communication link between senior management and the managers and empl oyees within the district while leading them by example and acting as a role mod el for all employees in the district. ADDITIONAL EXPERIENCE Business Consultant, Checkers Corporate, Clearwater, FL. Franchise Service Representative, Dunkin Donuts, Canton, MA. FORMAL EDUCATION A.A.S. DEGREE ELECTRONICS SUFFOLK COUNTY COMMUNITY COLLEGE Farmingdale, NY REFERENCES AVAILABLE UPON REQUEST