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THOMAS D. WHITLATCH 1081 Chicago St. SE #4~~~Albany, OR 97322~~~(541) 974-3676 (cell)~~~tw10cb5a8@we stpost.

net OBJECTIVE: Technical Position in Successful Industry RELATED EXPERIENCE I have worked in technical industries for over 20 years and have a proven track record of problem solving for in-house, field service, and customer service job categories. In addition, my communication skills and teaching experience make me suited for training and managing others in the workplace or in the field. Speci fically, I have: -Provided instructional documentation and trained salespeople, field engineers, and international VARs. -Embarked on numerous overseas training/troubleshooting missions and wrote all t raining aids. -Taught several sessions in a junior college Technical Writing class. JOB SKILLS -Management and communication experience. -Proven leadership and organizational skills. -Years of successful customer support. WRITING AND EDITING SKILLS -Wrote a 60-page User Guide for a computer-driven cutter/plotter and helped dire ct design of the illustrations. -Assisted in rewriting and reformatting 2 User(tm)s Manuals for a label manufact urer. -Devised and wrote a motor adjustment procedure that saved thousands of dollars. -Contributed to a monthly in-house technical publication for field engineers and salespeople. -Wrote and edited reports and papers for field engineers and troubleshooting gui de. EMPLOYMENT HISTORY The Home Depot, Albany, OR -Sales Associate, Plumbing Dept -- (10/05 - 12/10) -Sales Associate, Hardware Dept.--(03/05 - 10/05) Self-Employed, Albany, OR (7/94 - 12/04) -Administrative and technical assistant to animation artist and illustrator. (1 1/98 - 12/04) -Technical Consulting (7/94 - 11/98) Zeta Graphics Corporation, Martinez, CA (9/78 - 7/94) -Customer Support Manager- (10/93 - 7/94) Provided telephone tech support and cu stomer troubleshooting. Wrote documentation for sales and technical training. -Product Manager- (3/92 - 10/93) Promoted product line, trained sales force and technicians, helped write advertising and advertorial copy. Attended trade shows . -Tech. Support Engineer/International Liaison- (9/86 - 3/92) Provided internatio nal tech support for customer and technician hardware/software problems and trai ned sales force and technicians. -Quality Assurance Inspector- (10/84 - 9/86) Inspected outgoing plotters and wro te reports of results to all departments. Tested all firmware before release to customers. -Electro/Mechanical Test Technician- (9/78 - 10/84) Aligned and tested plotters. EDUCATION Technical Writing, Photoshop, PageMaker, and Internet courses; Santa Rosa Junior College, Petaluma and Santa Rosa, CA.

Electronics courses; Diablo Valley College, Pleasant Hill, CA. AA in Mechanical Technology; Diablo Valley College, Pleasant Hill, CA. AB in Psychology; University of California at Berkeley, Berkeley, CA. COMPUTER SKILLS Familiar with Microsoft Word, PageMaker. AWARDS Toastmasters International: Advanced TM, Competent TM, Competent Leader References available upon request.