MARY V.

FRISCIA 9457 South University Boulevard, Unit # 273 Highlands Ranch, Colorado 80126 Telephone: (303) 918-3259 Email: mf18425ca@westpost.net QUALITY MANAGEMENT HEALTHCARE ADMINISTRATION CPHQ-trained Licensed Practical Nurse and current Bachelor of Science in Healthc are Administration student with 15+ years of quality management and healthcare a dministration experience and a talent for creatively transforming operations to produce superior outcomes and enhance the patient experience. Design, implement and monitor performance metrics. Develop policies and procedures and deliver com pliance training. Lead performance improvement teams, leveraging clinical expert ise and in-depth knowledge of regulations to continuously improve outcomes. Perf ormance-oriented healthcare leader with proven ability to build and manage produ ctive relationships and ensure appropriate coordination and utilization of resou rces; dedicated to delivering high-quality patient care with a reputation as a d irect, honest and approachable professional with impeccable integrity and a stro ng commitment to assisting organizations to achieve goals and standards. KEY SKILLS: Quality Management Performance Improvement - PDCA & PDSA Processes - Lean Six S igma Strategic Planning Regulatory Compliance Audits Accreditation Standards Mock Surveys Project Management Process Improvement Case Management DMHC Meeting Facilitat ion Peer Quality Reviews Leadership Nursing Care Cross-Functional Teams Problem Solving Clinical Data Abstracts & Medical Correlation JACHO Patient Safety Registry Re porting Corrective Action Plans Staff In-Service Clinical Work Plans & Evaluat ions Presentations Interpretation of Statistical Process Control Chart Quality Metrics Medical Co ding & Terminology NCQA / HEDIS / CSG / CMS / JACHO Core Measures PROFESSIONAL EXPERIENCE KAISER FOUNDATION HOSPITALS, Panorama City, California 8/1999- 3/2011 Not-for-profit health care organization operating medical centers in California, Oregon and Hawaii and other outpatient facilities in regions served by the Kais er Permanente Consortium. Quality Analyst: Coordinated quality initiatives in the Quality Improvement / Ma nagement Department. Created quality framework to ensure regulatory compliance a nd maintenance of JCAHO accreditation, designing and rigorously enforcing polici es and procedures to promote patient safety and efficient operations. Establishe d quality metrics and continuous improvement plans, tracking and trending result s and creating reports. Reviewed utilization, monitored patient-staff interactio ns and conducted medical records reviews, making adjustments as necessary and di recting organizational change. Managed, high-profile projects. [Continued next page] MARY V. FRISCIA Page 2 mf18425ca@westpost.net Key Accomplishments: Successfully designed and implemented numerous quality improvement initiatives to ensure compliance and promote delivery of patient-centered care. Developed & implemented Extraordinary Customer Service Training Program, succes

sfully training medical center staff concerning Extraordinary Customer Service & Patient Safety Awareness throughout the medical center significantly improving the customer service experience to internal & external customers with measurable effectiveness. Realized 25% cost savings by securing and continuing key contract for foundatio n. Led innovative efficiency projects that reduced costs & Realized 25%+ cost savi ngs by securing and continuing key contract for the foundation, playing a key ro le in retaining important government contract program. Was instrumental in securing 4-year re-accreditation with commendation from the Institute of Medical Quality (IMQ) and California Medical Association (CMA) via major quality improvements. Spearheaded annual HEDIS and CSG audits, receiving commendation for excellence, and identified and mitigated risks to ensure successful Accreditation Regulator y Compliance Survey performance. Played a key role in establishing a unique pneumonia pilot study that was subse quently adopted for wider use due to measurable effectiveness and used as a best practice at other medical centers. Was instrumental in securing that facility passed Accreditation Regulatory Comp liance Surveys by identifying and reducing areas of vulnerability as a participa nt in mock surveys. Enhanced success by providing high quality, well-timed service for internal and external clients. . MIRAFLOR & ASSOCIATES, Diamond Bar, California 5/1997- 8/1999 Leading managed health care consulting and medical / quality control personnel s taffing company. Medical Facility Certification Auditor / Certified Medi-Cal DHS Auditor: Supervi sed audits and created detailed reports, including recommendations to improve qu ality. Gathered and assessed clinical data, identifying regulatory compliance ga ps. Studied organizational objectives and surveyed staff to ensure goals were un derstood and individual efforts contributed to realization of objectives. Worked closely with management teams to interpret regulations and apply guidelines to practices. Key Accomplishments: Selected to salvage contract with important client, conducting audits and succe ssfully bringing medical facilities up to standard with action plans that enable d successful survey outcomes. Leveraged extensive knowledge of local, state and federal regulations to accura tely assess status and develop plans to achieve compliance. Received job offer f rom client due to outstanding performance during consulting engagement. [Continued next page] MARY V. FRISCIA Page 3 mf18425ca@westpost.net ADDITIONAL POSITIONS Quality Assurance Compliance Auditor: PYRAMID BIOLOGICAL CORPORATION Medical Site Certification Auditor / Certified Medi-Cal DHS Auditor: CARE FIRST HEALTH PLAN - LA CARE Medical Administrative & Clinical Instructor - MA Program: UNITED EDUCATION INST ITUTE Client Services Manager / Servicing Skilled Nursing Facilities: WEST-VAL CARE PH

ARMACY Consultant / Medical Practice Management & Consulting Services: MED-PRO MANAGEME NT INC. Administrator / General & Forensic Neurology & Psychiatry: VALLEY PSYCHIATRIC CE NTER GP Administrator / Internal Medicine / Family Practice / Multi-Specialties: NORTHRI DGE INTERNAL MEDICINE MULTI-SPECIALTY MEDICAL GROUP Administrator / Internal Medicine / Multi-Specialties: VALLEY INTERNAL MEDICINE MULTI-SPECIALTY MEDICAL GROUP EDUCATION Ongoing: Bachelor of Science Degree in Healthcare Administration The College Network - Regis University, Denver, Colorado - Distance Learning Pro gram (Expected graduation: 2012) Vocational Nursing Program Los Angeles Valley College - Concorde Career Institute School of Public Health - Management & Administration of Health Care Organizatio ns University of Southern California Los Angeles - UCLA Master of Business Administration Mini Program University of Southern California - Graduate School of Business Administration USC

[Continued next page] MARY V. FRISCIA Page 4 mf18425ca@westpost.net LICENSURE & CERTIFICATIONS Certified Professional in Healthcare Quality (CPHQ) - Course Completed Licensed Practical Nurse: State of Colorado Licensed Vocational Nurse: State of California Certified Professional Medical Auditor (CPMA) IV & Blood Withdrawal Certified & CPR Certified PROFESSIONAL AFFILIATIONS & HONORS Cambridge Who(tm)s Who: Professional of the Year 2010 for Healthcare Regulatory Compliance CMSA - Case Management Society of America AAPC - American Academy of Professional Coders NAMAS - National Alliance of Medical Auditing Specialists Former Occupational Specialist for Re-Accreditation, North - West Colleges - 4 C ampuses REFERENCES