Troy D Johnson 17118 Fawn Brook Dr San Antonio, TX 78248 tj1e370f2@westpost.

net 210-531-6659 OPERATIONS MANAGEMENT PROFESSIONAL A dynamic business professional who is on the challenge of analyzing business peak efficiency by utilizing creative ffective processes. Motivates the team support. Outstanding competencies in: Operations Improvement Business Management Financial Analysis Relationship Management Budgeting / Cost Control Event Planning Training / Education Public Speaking Property Management ACHIEVEMENTS Budgeting / Cost Control: Manage accounts for 4 all inclusive executive rental i nvestment properties with monthly gross income of over $10K and oil & gas royalt y income of up to $1M annually by continually reviewing the budget. Result: Ensu red the operating account stayed within constraints greater than 98% of the time . Operational Improvement / Growth - Evaluated advertising structure, reallocated dollars, and refocused marketing plan to increase numbers of solid birth mother intakes in San Antonio office by 50% (57 up to 86 annually). Result: Increased gross revenues from $531K in 2001 to $910K in 2005. Business Management / Business Analysis: Performed market analysis to ensure su ccess in Las Vegas market and obtained appropriate licensure, located and secure d location, hired employees, and organized the Board of Directors. Result: Expan ded agency operations by opening branch location in Las Vegas market, increasing revenue by $225K, 25% increase in core business. Client Relationship Management: Built relationships with 400+ adoptive parent fa milies over the course of 7 years to make sure their adopting process was on tra ck according to their expectations. Result: Grew 100(tm)s of families, enabling agency to operate entirely off referral business. Education: Advised over 500 clients annually on TRS pension plan, their suppleme ntal 403b plan, social security benefits, and potential life insurance needs to result in a comprehensive retirement and needs plan. Result: 100% of clients bec ame fully educated with regards to their retirement options. Training: Trained new personnel and team members for competitive marlin fishing tournaments as well as the rigorous demands of daily charter fishing in daily ma intenance of tackle, cockpit organization, and client relationship management, a nd safety procedures. Result: Staff routinely made tips in excess of 20% of trip cost without accidents. passionate about helping people. Thrives operations and financial data to increase solutions to reduce costs and implement e to win through inspiration, guidance, and

Negotiations: Negotiated royalty interests with attorneys and energy landmen by analyzing surrounding property leases and current supply and demand pricing tren ds within the industry. Result: Increased bonus payments on 95% of leases signed . PROFESSIONAL EXPERIENCE Operations Manager SJ Camel Investments, San Antonio TX 2007 - Present Negotiate royalty interests with attorneys and energy landmen by analyzing surro unding property leases and current supply and demand pricing trends within the i ndustry. Prepare and execute leases for each executive rental property and ensur e payment by monitoring properties daily and by staying in frequent contact with rental clients by building the professional relationship. Financial Advisor (part time) Partners Business Network and AXA, San Antonio TX 2007 - 2009 Interviewed 401k clients at companies of up to $15 million in assets to determin e their current income, expenses, insurance coverage, tax status, financial obje ctives, risk tolerance, and other information needed to develop a suitable finan cial strategy. Organized lunch seminars by calling businesses for new retirement and insurance prospects averaging in size from 10 people to groups of over 50. Analyzed financial information such as salary, retirement needs, and tax complic ations obtained from 403b clients to determine strategies for helping clients me et their financial objectives. Opened 3 restricted schools to increase 403b mark et share and infiltrate market for AXA. Agency Manager and Board of Director Adoption Alliance, San Antonio TX 2000 - 2007 Managed all aspects of the agency by supervising administrative staff of 10 empl oyees and 3 contract workers. Acted as financial officer - manage the agency ope rating account daily to ensure we stayed within budgetary constraints. Evaluated all aspects of adoption plan and ensure the plan is completed on time and within estimated budget (95% success rate). Increased adoptive parent inquir ies by 200% (20 up to 60 per week). Organized activities and dinners for the 350 + member American Academy of Adoption Attorneys conference in 2001. Trading Officer & Investment Counselor Broadway National Bank, San Antonio, TX 1999 - 2000 Traded equity, fixed income, and option securities for core and opportunistic po rtfolios. Managed, analyzed, and reviewed high net worth client portfolios to en sure proper investments according to individualized risk tolerance. Analyzed cur rent market trends and researched different industries and securities for prospe ctive investments. Investment Sales and Service Representative USAA Investment Management Company, San Antonio TX 1997 - 1998 Analyzed and researched potential investments for members. Advised members with regards to IRA(tm)s and tax complications. Performed performance attribution ana lysis for clients. EDUCATION MBA -The University Of Texas at San Antonio, 2001 BBA - Baylor University, Hankamer School of Business, Waco TX, 1996

LICENSES / CIVIC INVOLVEMENT Texas All Lines Adjuster License Registered with NASD: Series 7, 66 South Texas Youth Soccer Organization volunteer coach Obtained USCG captain license at 19 to run part time private fishing charters an d compete in professional fishing tournaments