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CURRICULAM VITAE

Guneet Pal Singh 103, Amit apt Sector-13 Rohini New Delhi -110085 Phone: 9213773042 E-mail: guneet_2909@yahoo.com

Objective- To work in a well reputed organization, which can most effectively utilize my caliber, capabilities and skill & provide me better future prospects. Work Experience
Working for united airlines rate desk Responsible for fare construction, calculation recalculations of Itineraries .Delivering results as per the SLA's agreed with the process owners for UNITED Airlines. Checking of fare Rules by using Pips (ATPCO) and GDS of Apollo, Worlds pan, Amadeus & saber . Assisting passengers through RSSR & Agency for Consolidator Fare, Corporate Volume Agreement (CVA), Negotiated fares, Unsalable fare under certain deal as per the market contract. Quoting Promotional fares like Round the world, Circle the pacific, Air pass Considering sales restriction, seasonality, validity, Min/max stay and other associated rules. Storing fare for complicated itineraries in Apollo, saber, Amadeus & world span used by the agencies. Knowledge of geography such as Equator, international dateline and Traffic Conference areas as per IATA regulations. Floor support and internal quality check with the reports of non-voice work is an added responsibility.
Worked as a Subject Matter Expert with United Airlines Interglobe Technologies. InterGlobe Technologies is a leading Airline Process Outsourcing firm, seamlessly integrates with different airlines and model by providing excellent services to its Clients. It also has its own airline process named-Indigo Airlines which is running in our domestic territories and is one of the growing airline companies.

Organizational Experience CURRENT ROLE: Supervisor, Inter Globe Technologies Current Experience 15th /sep/08 to Till Date Key Responsibilities & Achievements:
Taking supervisory calls. Sharing the updates with the team and with the new agents on the floor. Helping the agents to low down their AHT with the best quality. Preparing Excel sheets for the transactions. Worked as Mentor with New hired. Working as a rates specialist with United airlines.

PAST EXPERIENCE
Worked with Pioneer Info solutions for 14months as Customer Service Representative (CSR.

Educational Qualification
10th from C.B.S.E 12th from C.B.S.E Graduation from Delhi University.

Training Programs Training Programs attended:


Communication Training Voice & Accent Training Basic Computer

Significant Milestones:
Was recognized as Star of the Month and Got a Certificate from Project Manager Stacy Henley. Appreciation Calls from the passengers.

Grand Pix Winner Based on C-sat.


C-Sat performer for the month.

Interests & Hobbies


Swimming Listening to Music

Personal Details
Fathers Name Marital Status Nationality Languages Known : Virender pal singh : Single. : Indian : English, Hindi & Punjabi.

Date: Place:

Guneet pal