CASE STUDY

Worlds biggest fast-food retailer

In 1974 the retailer opened its rst location in the UK - in southeast London. Today, there are almost 1,200 restaurants in the UK in a variety of locations such as traditional high streets; shopping centres; retail parks; roadside locations; leisure centres; railway and airport terminals and motorway service areas.

The customer is the worlds biggest fast-food retailer with more than 33,000 restaurants serving more than 64 million people in 119 countries each day. More than 80 percent of its restaurants worldwide are owned and operated by independent local men and women.

THE CHALLENGE
As part of their ongoing commitment to education, the retailer wanted to provide each of their restaurants throughout the UK with a second computer or laptop to be used by the restaurant sta for training purposes. The installations were due to take place in a ve-month window from May 2011 to October 2011, and needed to be completed before customers Annual General Meeting at the beginning of October 2011. Alongside the installation of the new equipment, this fast-food chain also required the existing computer in each location to be health checked and re-imaged to the newly installed machine standard. As they has a variety of restaurant formats, a number of sites were visited out of hours in order to minimise impact to both the restaurant sta and customers. ISG technologys team was responsible for the creation of the schedule of install works, which had to be done whilst overcoming certain restrictions, such as choosing a laptop or All in One computer, in hours or out of hours, unknown restaurant format or cable routes over multiple oors. ISG technologys team was also required to provide photographic evidence and real-time reporting on the status of the installations.

SOLUTIONS DELIVERED
ISG technology provided a full end-to-end service for the successful implementation of this project including logistics, on-site services and remote reporting. ISG technology took shipments of all IT hardware for the project to a centralised location, where a Hot Stage process was initiated, whereby all IT hardware was built, con gured and veri ed before being shipped out to regional branches, to then be taken to designated sites by ISG technologys engineering teams. ISG technologys engineers installed structured cabling and outlets for the new equipment, wall brackets for the equipment to be mounted on, con gured IT equipment on site, upgraded existing equipment and thoroughly tested and demonstrated working units to the designated restaurant sta member before gaining their sign-o on the install. By utilising their Project Support Services team in Bulgaria, ISG technologys engineers were able to report in real-time on the progress of each install as well as uploading photographs from the completed job site to the dedicated SharePoint site, which the customer was able to access in real-time.