HVS - Indian Hotel Industry Survey 2001-2002

F H&RA
INDIA
Indian Hotel Industry Survey
2001-2002
HVS
INTERNATIONAL
For more information, or additional copies of this document, please contact:

Secretary General
The Federation of Hotel & Restaurant Associations of India (FHRAI)
B-82, Himalaya House, 23 Kasturba Gandhi Marg,
New Delhi 110001
INDIA
Tel:
(91) (11) 2331 8781, 2331 8782, 2332 2634, 2332 2647, 2332 3770
Fax: (91) (11) 2332 2645
Email: fhrai@vsnl.com
Website: www.fhrai.com
Price: FHRAI Members:

Domestic Non-Members:
International:
Rs400 (per additional copy)

Rs600
US$50
The Federation of Hotel & Restaurant Associations of India, 2002

Reproduction of data from within this publication is permitted provided that full
credit is given to the FHRAI and HVS International.
Foreword from the President, FHRAI
Message from Indian Airlines
Message from HVS International
Introduction & Key Highlights of the Survey
Trends & Opportunities in the Indian Hotel Industry
11
1. Indian Hotel Industry - by Star Category
19
2. Indian Hotel Industry - by Hotel Size & Chain Affiliated vs. Independent
28
3. Indian Hotel Industry - Seven Major Cities
37
4. Indian Hotel Industry - Twelve Other Cities
48
Hotel Analysis Worksheet
59
HVS International
60
Indian Airlines
61
HVS International
FHRAI
F H&RA
INDIA
FOREWORD
The Federation of Hotel & Restaurant Associations of India is pleased to present the fifth
annual edition of the Indian Hotel Industry Survey 2001-2002 in co-operation with HVS
International and our sponsor Indian Airlines. We started this research project in 1998 with
operational and financial figures of the Indian Hotel Industry based on the responses received
from our members for the financial year 1997-98. We have endeavoured to improve upon the
presentation in subsequent years providing additional information for the benefit of the users
of the Report.
We are grateful for the co-operation extended by a large number of FHRAI hotel members
who have supplied detailed information for this survey report. The figures in this report are,
therefore, based on authentic data from hotels across the country and help give a true picture
of the performance and trends in the Indian hotel industry in the year 2001-2002. The
document is unique as it covers a number of areas in terms of facilities, manpower,
occupancies, marketing trends and operational performance, integrating all aspects of the
hotel industry. We are aware that a large number of hotel professionals, investors, bankers,
consultants, researchers, government officers in tourism departments, media persons and
others value this document for reference and for research purposes. Professionals based
abroad also use this document for a study of the Indian hotel industry.
As always, we have included an updated analysis of 7 major cities from where we have
received detailed information on a number of hotels in different star categories. In addition,
we have included information from 12 other cities where information was available with us
for some hotels, though not in sufficient numbers for all the star categories. We would like to
include information on additional cities, provided we get sufficient number of responses from
our member hotels through the Hotel Fact Sheet (HFS) sent to them every year in April. We
also urge upon them to try and send us their full financial / operational data as per the HFS, as
many members are not including full data on these parameters. The result is that while we
have some basic data for 1,038 members (out of about 1,700 active hotel members at the
relevant time), we have the financial data only for 424 hotels. It is your research document,
being produced for you; please therefore, do co-operate and send us the full data in future.
We again assure you that all the data is used only for averages and no data on individual
hotels are released by HVS International or us to anyone under any circumstances.
We continue to strive for improvements in the content and presentation of the annual editions
of the Indian Hotel Industry Survey. We will be happy to receive any comments and
suggestions from the users of this Report.
We are thankful to HVS International for their continued support for this project for the past 5
years. Our sincere thanks also go to the management of Indian Airlines, who have sponsored
this current edition.
S.K. Khullar
President, FHRAI
HVS International
Page 1
FHRAI
Indian Airlines, the national airline has a vast network of 65 domestic and 16
international destinations and a large fleet of 56 aircraft, coupled with choice of flights
at convenient timings. On the international front, if Singapore, Thailand and Kuala
Lumpur form the focus of its international operations in South East Asia, it is United
Arab Emirates, Qatar, Oman, Bahrain and Kuwait in the West Asia to which Indian
Airlines provides connection from various points in India. Nepal, Sri Lanka, Maldives,
Bangladesh and Myanmar are other important destinations within Indian Airlines
operational span.
This year Indian Airlines has expanded both its domestic and international network,
increased the number of flights particularly between major metros and offered its
esteemed customers, a virtually unending chain of value-added offers- Bid & Fly on
the net, Desh Videsh, Bharat Darshan, Wings of Freedom, Executive Class Bonanza, the
Taj offer, the Food Festival and Advance Purchase Excursion (APEX) fares. IA also
achieved an unprecedented and consistent on-time performance of 90% between metros
and over 80% on the network as a whole throughout the year.
Indian Airlines has also very recently revamped its Frequent Flyer Programme, the
Flying Returns. The FFP now offers accrual of mileage points, far better than accrual
miles offered by the other carriers for travel between select metros. This facilitates
members to redeem their free tickets faster. Other benefits that accrue to a FFP member
include extra baggage allowance, priority waitlist confirmation, accrual and redemption
on combined networks of Indian Airlines, Air India and Air France, gifting award ticket
to a person of choice, tele check-in, even while travelling in economy class etc.
Catering to the niche leisure travel segment, Indian Airlines has put together many
holiday packages in the market, branded as Flyaways. IA has tied up with more than
44 hotels at various exotic locales and is currently offering packages to Goa, Kerala,
Rajasthan, Jammu & Kashmir and Himachal Pradesh. These packages offer convenience
of booking air tickets, hotel, sight seeing and air transport. IAs website
www.indianairlinespackages.com gives information on Flyaway packages to various
holiday destinations. Under Sleepovers scheme, IA has tied up with leading hotels at
various metros giving business travellers special rates for overnight stay.
Indian Airlines has also forged agreements with various State Tourism Authorities like
Rajasthan Tourism Development Corporation, Department of Tourism, Govt. of Kerala
and Maharsahtra Tourism Development Corporation for promoting tourism to
respective states through joint marketing efforts and has signed MOUs to this effect.
Check out our website www.indian-airlines.com for details about flight schedules, fares,
seat availability, reservation status, on-line booking, e-auctions and special short term
promotional offers.
FHRAI
Page 2
HVS International
Indian Airlines Flyaways

Indian Airlines had tied up with select hotels at various tourist destinations to provide
memorable holidays experiences for the passengers.
We have holiday packages for Goa, Kerala, Rajasthan, Jammu & Kashmir, Himachal
Pradesh and for international destinations like Kathmandu and Yangon. The hotels are
mainly in three, four and five star category to suit the pocket of different category of
passengers.
These packages offer all the convenience of a hassle free travel and stay at a good price.
The packages take care of air ticket, airport transfers, hotel stay, meals and sight seeing.
For more information log onto our web site www.indianairlinespackages.com
Indian Airlines - Sleepovers
Indian Airlines offers a value add on for the passenger by way of Sleepovers. At a ver y
special rate the passenger can stay at select hotels overnight by presenting the Indian
Airlines Boarding Card of same day travel. The hotels offer this reduced for the Indian
Airlines passenger. This offer can be availed currently at 12 cities for 17 select
properties.
In case your hotel/ resort is interested in tying up with Indian Airlines for the
Sleepovers for the forthcoming season (1st April 2003 to 31st October 2003), please fill
up the form given in the next page and mail/ fax it at the following address:
General Manager- Sales
Indian Airlines Ltd.
Airlines House
113, Gurudwara Rakab Ganj Road,
New Delhi- 110001
Fax No. 011-23730626
Sleepovers (1st April 2003 - 31st October 2003)

Hotel rack rates (Twin share/ person) Rs.
(Single Person rate) Rs.
Percentage Discount on the rack rates (Twin share/ person) Rs.
Special rates for passenger (Twin share/ person) Rs.
Whether you have any tie-up for sleepover with any other Indian Domestic carrier
Extent of discount offered for other car rier passenger
Rates offered to passengers (Twin Share/ Person and Single Person)
Class of hotel, any background details about the hotel locality
Facilities available at the hotel
Any add-ons provided free of charge
Any other offers available on % discount
Reservation contact numbers and the hotel address
E-mail address/ Hotel web-site

Whether a link to IC web-site can be provided through your web site
YES / NO
The brochures and transparencies and logos of hotel can be provided YES / NO
Would you share promotional costs (advertising in newspapers, magazines, web-site) in
cash (YES / NO) OR Barter for equal number of room nights YES / NO
Availability of your data base of guests for Indian Airlines so that Indian Airlines may
provide value-add ons directly to them on the ongoing offers YES / NO
Whether you would like to tie-up with Indian Airlines on joint promotions for 500 of
Indian Airlines Corporate clients YES / NO
HVS International is the world's leading full-service consulting and valuation firm devoted
exclusively to the hotel industry. When HVS International was founded in 1980, we
endeavoured to satisfy the growing demand for reliable and well-documented hotel market
studies and feasibility reports. Our firm provides the hospitality industry with a full range
of consulting services, including valuations, market and feasibility studies, executive search,
hotel acquisitions, strategic analyses, development support, environmental consulting
(ECOTEL), operator search & selection, operational and management strategy development,
timeshare consulting, marketing communications, and technology strategies. Today, our
company also has offices in London, New York, San Francisco, Miami, Denver, Dallas,
Chicago, Weston CT, Vancouver, Toronto, So Paulo, Buenos Aires, Hong Kong and
Singapore.
Since 1980, we have worked on over 10,000 hotels in over 60 different countries worldwide
involving many hotel projects in Asia, including 22 cities in India. With over 175
professionals worldwide and 9 in India, we are able to offer global services, which are locally
delivered. We have been in India since 1997 and have now completed over 60 consulting
assignments in the South Asian region.
HVS International's New Delhi office has also been active on the advisory front for hotel
acquisitions and exclusive sales mandate of hotel assets across India. Some of the key
transactions where HVS has been involved included the successful acquisition for our clients
for the Lodhi and Qutab hotels in New Delhi. We have also been indirectly involved in the
valuation of two assets which recently changed ownership hands. We expect this trend to
grow with the recently passed Non Performance Act (NPA) by the Government of India, and
the potential sale of remaining ITDC hotels and some private sector deals.
We also opened our Executive Search division in May 2001. The Indian division, which is
HVS Executive Search's second office after the United States, caters exclusively to the
hospitality market. Our core competencies include: retained executive search, compensation
design, and employee assessment. Our practice is governed by the Association of Executive
Search Consultants (AESC) and our objective is to set up new benchmarks within the
recruitment process in the hotel sector in this part of the world. Recently we also extended
our executive search activities to Hong Kong and London.
Indian Hotel Industry Survey, 2001-2002 brings together the industry's key statistics in one
easy reference volume. The publication continues to emphasise the scale and importance of
the hospitality, tourism and leisure industry in the Indian economy, by providing readers
key information about this vast and growing industry. We are truly grateful to all those who
have kindly contributed their hotel's operating results and we look forward to receiving an
increased number of contributing hotels' data in the years to come. As always, we would
welcome any suggestions for improvement.
For further clarification on this report and any of HVS International's existing or new
services, please contact us in our New Delhi office.
Manav Thadani
Managing Director
HVS International
Moni Biradar
Research Analyst
Page 3
FHRAI
Introduction & Key Highlights of Survey
Introduction to the FHRAI Indian Hotel Industry Survey

The 2001-2002 edition of the Indian Hotel Industry Survey covers data from 1,038 hotels
encompassing 54,414 rooms across various cities in India, thereby providing an in-depth
view of trends prevailing in the Indian hotel sector. Statistics are presented by star category,
by size (according to number of rooms), by chain affiliated and independent hotels. Also,
separate operating indicators are included for the following 19 cities:
Agra
Ahmedabad
Bangalore
Chennai
Cochin
Goa
Hyderabad
Indore
Jaipur
Kolkata
Mumbai
New Delhi
Pune
Shimla
Thiruvananthapuram
Udagamandalam (Ooty)
Udaipur
Varanasi
Vishakapatnam
We have included a Hotel Analysis Worksheet at the end of the report for the hoteliers to
analyse their financial data and compare with their competitors, which will help them in
budgeting and in developing their strategies.
To ensure confidentiality and to give a meaningful picture, data for each star category and
city has been presented only in cases where the sample consisted of at least four hotels. In
addition, all India trends for the past five years are also presented.
As in the previous years, a unique feature of this report is that it presents the number of
hotels participating in each segment of the analysis. This allows the reader to judge the
validity of the results, based on the number of participants. 'ID' indicates insufficient data
received.
To enable the data to be more comparable, we have presented the financial tables up to net
income, before any deduction of depreciation and interest which are too hotel/owner
specific to render their comparison to be meaningful.
All amounts presented in this report have been rounded off and are in Indian rupees (Rs)
for fiscal year 2001-2002 (April-March). In the financial statements, Rupee amounts are
shown as amounts per available room (PAR) and per occupied room (POR) in order to
eliminate differences in the size of hotels surveyed. Market mixes, ratios of various sales and
appropriate departmental expenses have also been presented. In addition, we have
provided highlights throughout the document to reflect certain key aspects of our findings.
HVS International
Page 5
FHRAI
Market data has been presented as an average of the respective segments and as a
percentage. Financial data has been presented according to the most common measures of
industry performance: as a percentage of revenue, and as amounts PAR and POR. The
amounts and ratios presented should not be considered a standard for any type of property,
region, city, star category or price category, but only as a guideline for comparison with the
operating results of a specific category. This report may be read with one caution - Some of
the more volatile changes in figures may be partly on account of different mix among the
respondents, affecting the average figure, rather than an actual year-to-year change. This
may be quite relevant for some of the unusual figures in the city trends also.
Key Highlights of the FHRAI Indian Hotel Industry Survey
This fifth edition of the Indian Hotel Industry Survey covers 1,038 hotels (54,414 rooms)
across various cities in India compared to 1,103 hotels (59,330 rooms) last year. Mumbai had
the highest number of respondents to this survey (115 in all categories) followed by Kolkata
(56 in all categories), Pune (44 in all categories), Bangalore (38 in all categories) and New
Delhi (37 in all categories). Despite the decrease in number of responses overall, some key
cities including Bangalore (38 in all categories) and Goa (26 in all categories) have shown
higher number of responses as compared to last year.
However, it is important to note that responses for the financial data were not as complete
when compared to the general questions. This factor, combined with our stringent criteria to
accept only validated (by HVS) financial data from each respondent, resulted in fewer
responses resulting in a total of 424 useable responses.
As in the past, we have highlighted the key operational characteristics of the survey results
for all India and 30 cities along with a brief commentary in the paragraphs that follow.
Average Occupancy
City
Average Rate
1998-1999
1999-2000
2000-2001
2001-2002
1998-1999
1999-2000
2000-2001
2001-2002
All India
52.4%
51.7%
55.6%
53.2%
Rs2,530
Rs2,123
Rs2,046
Rs2,058
Agra
40.1%
46.0%
55.4%
42.9%
Rs2,233
Rs1,535
Rs1,615
Rs1,269
Ahmedabad
63.8%
51.9%
57.7%
59.9%
Rs1,742
Rs2,227
Rs1,921
Rs1,749
Aurangabad
45.8%
36.4%
44.8%
ID
Rs1,199
Rs1,024
Rs1,378
ID
Bangalore
52.0%
57.1%
72.1%
62.8%
Rs3,081
Rs1,349
Rs2,570
Rs1,921
Bhopal
54.1%
51.3%
53.9%
ID
Rs1,185
Rs1,251
Rs1,288
ID
Kolkata
51.4%
52.9%
66.7%
61.7%
Rs2,829
Rs2,400
Rs2,465
Rs1,417
Chennai
64.7%
58.7%
75.1%
65.0%
Rs1,932
Rs2,229
Rs2,118
Rs1,936
Cochin
59.0%
68.5%
68.2%
58.7%
Rs1,166
Rs961
Rs816
Rs1,306
Coimbatore
58.4%
55.7%
56.4%
ID
Rs1,261
Rs1,581
Rs1,366
ID
Darjeeling
ID
ID
26.3%
28.2%
ID
ID
Rs671
Rs1,630
Goa
49.9%
49.6%
57.1%
56.1%
Rs1,803
Rs2,097
Rs2,174
Rs1,756
Hyderabad
54.3%
62.1%
71.4%
67.2%
Rs1,207
Rs1,553
Rs1,842
Rs1,131
Indore
72.3%
53.6%
65.1%
77.5%
Rs845
Rs748
Rs874
Rs850
Jaipur
45.6%
49.2%
52.3%
56.2%
Rs2,006
Rs1,526
Rs2,051
Rs1,543
Jodhpur
Kullu-Manali
Lucknow
59.0%
33.9%
52.9%
44.5%
33.3%
ID
34.7%
44.4%
52.8%
32.5%
39.8%
56.5%
Rs783
Rs1,115
Rs1,261
Rs1,861
Rs808
ID
Rs2,117
Rs760
Rs1,607
Rs1,290
Rs1,498
Rs999
Mount Abu
ID
ID
ID
42.1%
ID
ID
ID
Rs980
Mumbai
62.0%
59.5%
66.1%
63.8%
Rs4,306
Rs3,872
Rs3,591
Rs2,075
Mussourie
36.8%
44.9%
52.9%
ID
Rs1,475
Rs1,215
Rs1,766
ID
Mysore
55.9%
55.9%
52.5%
ID
Rs1,039
Rs1,029
Rs660
ID
New Delhi
Patna
Pune
Shimla
Thiruvananthapuram
Udagamandalam (Ooty)
Udaipur
Varanasi
Vishakapatnam
54.7%
56.2%
61.6%
45.2%
40.2%
ID
41.8%
43.8%
57.8%
60.1%
67.5%
58.3%
28.4%
41.1%
ID
41.2%
39.3%
63.8%
59.3%
ID
58.1%
48.1%
57.0%
ID
44.0%
46.9%
65.6%
55.9%
ID
58.0%
43.6%
55.4%
38.0%
44.3%
ID
56.6%
Rs5,506
Rs887
Rs1,809
Rs832
Rs1,599
ID
Rs2,872
Rs1,352
Rs823
Rs4,616
Rs712
Rs1,357
Rs1,578
Rs1,459
ID
Rs1,526
Rs1,576
Rs933
Rs3,911
ID
Rs2,036
Rs1,062
Rs1,153
ID
Rs3,402
Rs1,585
Rs877
Rs3,434
ID
Rs1,044
Rs1,578
Rs966
Rs947
Rs1,924
ID
Rs1,184
ID - Insufficient Data
FHRAI
Page 6
HVS International
Indore was the market occupancy leader with occupancy of 77.5%. Most southern cities
like Hyderabad (67.2%), Chennai (65%) and Bangalore (62.8%) also achieved high
occupancies. New Delhi, similar to last year, maintained its position at the top with an
average room rate (ARR) of Rs 3,434. Mumbai was the second highest at Rs 2,075.
Despite the global effects of September 11, 2001, room occupancy in India (at 53.2%) was
only 2.4% occupancy points below the previous year's level. This is due to the fact that
India is a vast country, with a large majority of hotels depending on domestic business /
corporate travellers and only a small percentage of hotels depend on foreign tourists.
Key Operating Characterstics
COMPOSITION
Number of respons es:
Average Total Rooms Per Hotel:
Average Occupied Rooms Per Hotel:
Average Occupancy Per Hotel:
Average Rate Per Hotel:
Average Revenue Per Available Room (RevPAR):
Five-Star
Deluxe
28
188
35,921
55.7%
Rs3,991
Rs2,223
Five-Star
32
129
23,190
52.6%
Rs2,950
Rs1,552
Four-Star Three-Star
31
138
85
58
15,830
10,680
52.7%
53.1%
Rs2,131
Rs1,257
Rs1,123
Rs667
Two-Star
86
38
7,162
55.6%
Rs832
Rs462
One-Star
42
27
5,860
59.1%
Rs599
Rs354
Heritage
23
36
4,230
32.0%
Rs2,295
Rs733
Net Income (After Operating & Overhead Expenses, before Deprecia tion, Interest Paymen ts & Taxes)
- As a Percentage of Revenue
22.4%
20.1%
26.2%
19.1%
- Per A vail able R oom Rs320,103 Rs195,803 Rs195,734 Rs91,777
18.3%
Rs54,953
24.1%
Rs49,520
10.6%
Rs54,640
Others
44
37
6,832
53.6%
Rs820
Rs440
2001-2002
All India
Average
424
63
11,727
53.2%
Rs2,058
Rs1,094
21.6%
21.4%
Rs53,528 Rs153,104
Occupancies have been in the 50% - 60% range across most hotels. Average rates show a
much greater spread, from Rs 3,991 for five-star deluxe hotels to Rs 599 for one-star
hotels.
The all India average revenue per available room (RevPAR) decreased from Rs 1,137 in
2000-2001 to Rs 1,094 in 2001-2002 reflecting a decline of 3.8%.
House profit (Gross Operating Profit after deducting franchise and management fees)
decreased from 31.7% in 2000-2001 of total revenue to 25.9% in 2001-2002.
Rooms revenue, generally considered being the most important source of a hotel's
overall profitability, represented 53.2% (decreased from 56.4% last year) of total revenue
across all hotels. Our analysis indicates that despite more independent food & beverage
outlets opening, food & beverage revenue represented 30.9% (an increase from 28.5%
last year) of total revenue across all hotels.
Rooms revenue for five-star deluxe, five-star, and four-star hotels represented 54.4%,
54.5%, and 52.9% of total revenue respectively.
Payroll and Related Expenses have a significant impact on the bottom line as is indicated by
the table shown below where they are shown as a percentage of revenue.
Payroll & Related Expenses
COMPOSITION
Rooms
Food & Beverage
Telephone
Minor Operated Depa rtments*
Administrative & G eneral
Marketing
Property Operations & Maintenance
Total Payroll & Related Expenses
Five-Star
Deluxe
9.2%
20.1
9.7
25.0
4.5
1.0
1.5
19.9
Five-Star
11.3%
21.3
12.4
16.2
4.8
0.6
2.5
21.5
Four-Star
10.3%
14.8
12.7
23.7
5.3
1.0
2.5
17.5
Three-Star
11.3%
13.7
17.3
26.8
4.1
1.0
2.3
17.6
Two-Star
15.9%
11.6
28.3
32.4
4.2
2.1
3.8
18.8
One-Star
16.5%
13.9
20.3
ID
6.4
3.6
5.7
22.2
Heritage
13.5%
18.9
14.0
36.0
6.2
1.5
3.2
22.0
Others
15.7%
23.1
20.3
13.9
8.3
1.6
5.1
20.9
All India
Average
10.8%
17.9
12.1
23.7
4.6
1.0
2.1
19.6
* Minor Operated Department includes laundry, gift shop, business centre, health club, garage, parking and so forth
Expense ratios to sales for departmental expenses are based on their respective departmental revenues.
All other expenses are based on total revenue.
The all India average for Payroll & Related Expenses as a percentage of total revenue
was 19.6%. Compared to the previous year, there was an increase in the all India
HVS International
Page 7
FHRAI
average Payroll & Related Expenses by 7.7%. Interestingly, in United States total payroll
costs is 33.0% for Full Service hotels and 25.0% for Limited Service hotels as reported by
Smith Travel Research.
Minor Operated Department (23.7%) followed by Food & Beverage (17.9%) had the
highest Payroll & Related expenses as percentage of department revenue.
Surprisingly, one-star hotels had the highest total payroll cost (22.2%). This is due to the
fact that total payroll cost is as a percentage of total revenue and one-star hotels have
very low ARR, while they have to pay market related wages. Heritage properties
represented the second highest total payroll costs (22%).
Minor Operated Department payroll expense as percentage of Minor Operated
Department revenue at 36% was the highest for heritage properties.
Breakdown of Revenue - 2001-2002
Departmental Expenses as a Percentage of Revenue 2001 - 2002
70.0%
Food & Beverage

30.9%
62.2
57.7
60.0%
51.8
50.0%
Banquet &
Conferences
6.8%
40.0%
30.0%
Telephone & Other

3.1 %
20.6
20.0%
Minor Operated
2.7 %
Rental & Other Income
3.4%
Rooms
53.2%
10.1
10.0%
0.0%
Rooms
Food &
Beverage
Telephone &
Other
Minor
Operated
Rental & Other

Income
Rooms revenue was the highest contributor of revenue at 53.2% during 2001-2002.
Food and beverage expenses as the highest source of departmental expenses at 62.2% of
total revenue.
Technology in hotels appears to be improving day-by-day. Accounting systems and
Internet e-mail have been widely used by hotels at 91% and 78% respectively during
2001-2002, as compared to 90% and 71% respectively during 2000-2001.
Technology in Hotels - Percentage of Hotels Using Each Technology
Other
Yield Management System
12
Property Management System
34
Point of Sale System for Food and Beverage
54
Management Information System (MIS)
45
Local Area Network (LAN)
52
Intranet System
62
Internet / Website
Internet / E-mail
78
Energy Management System
12
Electronic Keycard
14
23
Central Reservation System (CRS)

Call Accounting System
50
91
Accounting System
0
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
Percentage of Hotels
The months of December and January were the busiest in 2001-2002 with highest
average occupancies of 61.8% and 58.1% respectively. July through September was the
slowest period with July (49.1%) recording the lowest occupancy.
FHRAI
Page 8
HVS International
The domestic traveller continues to be of importance across all hotels in India

accounting for 76.8% of all guests. Domestic business travellers represented the largest
percentage of hotel guests at 38.4%.
Foreign guests prefer luxury and heritage hotels. Foreign leisure travellers and tour
groups comprised 34.0% and 17.2% of the heritage market respectively against last year's
figures of 28.6% and 32.3% respectively. Foreign business travellers in the five-star
deluxe market reflected an increase from 20.6% in 2000-2001 to 21.6% in 2001-2002.
Of the foreign guests, the UK provided the largest demand, at 16.6%, followed by USA,
at 14.1%, and Germany at 7.7%.
Percentage of foreign guests has decreased slightly to 23.2% in 2001-2002 as compared to
25.4% in 2000-2001.
Domestic tourist/leisure has reflected an increase from 19.0% during 2000-2001 to 21.3%
during 2001-2002.
Percentage of repeat guests (all India) has reflected an increase from 44.1% last year to
46.3% during 2001-2002. Five-star deluxe hotels reflected the highest percentage of
repeat guests at 49.8% during 2001-2002, against 36.6% last year.
Direct enquiry (56.7%) continues to be the major source of advance reservations at
Indian hotels followed by travel agents and tour operators (19.1%).
Cash sales (including cheques/demand drafts), remain the most popular method of
settling bills in India at 48.9%. In the luxury segment of five-star deluxe, credit cards
remained the most popular method at 35.8%.
With more international transactions taking place, electronic fund transfer has increased
from 0.5% (all India average) last year to 0.7% this year.
Hotels with training department have increased in all star categories with all India
average showing 19.5% as compared to 16.9% last year. This reflects a growing
importance of employee retention and HR related issues.
Credit Card Analysis - Market Share
50.0
36.6 35.4 35.8
40.0
32.9
37.0
39.7
30.0
20.0
13.8 14.2 13.2
10.0
9.6 8.6
6.8
7.1
4.8 4.5
0
American Express
Diners Club
1999-2000
Mastercard / Eurocard
2000-2001
Visa
Other
2001-2002
Visa (39.7%) was the most widely used credit card by guests followed by Mastercard
(35.8%). American Express has the highest commission rate.
Marketing expenses on per occupied room basis have increased from Rs 100 during
2000-2001 to Rs 134 during 2001-2002 reflecting more marketing efforts due to the
slowdown in the industry.
Energy expenses on per occupied room basis have steadily increased from Rs 268 in
1997-1998 to Rs 482 in 2001-2002 reflecting a compounded annual growth of 16% since
1997-1998. This increase is of high concern for hoteliers.
HVS International
Page 9
FHRAI
Change in Performance Ratios: 2001-2002 over 2000-2001

Five-Star
Deluxe
-7.1%
-5.9%
RevPAR
-16.5%
Five-Star
-3.2%
3.7%
-2.1%
Four-Star Three-Star Two-Star

-0.9%
-1.7%
-2.1%
-3.8%
6.3%
0.9%
-5.5%
3.1%
-2.8%
One-Star
-4.0%
-38.4%
-42.3%
Heritage Others
0.8%
-5.1%
2.2%
21.4%
4.8%
10.8%
All India
Average
-2.4%
0.5%
-3.8%
* Some changes may have occurred due to the change in the hotels participating in our survey
The table above compares results of the survey in 2001-2002 with the previous year. In
2001-2002, revenue per available room (RevPAR) for one-star hotels and five-star deluxe
hotels in the sample registered the highest decrease at 42.3% and 16.5% respectively
over the previous year.
Average occupancy per hotel has decreased in all hotels except for heritage hotels,
which reflected an increase of 0.8%.
While print advertising continues to be the most popular marketing medium used by
hotels (89.5%) across India, we notice that 93.1% and 87.5% of five-star deluxe and fivestar hotels, respectively, also use their hotel websites as effective marketing media.
Similarly, 84.4% of heritage hotels use their hotel web sites. Direct mail is also the
preferred marketing media for five-star deluxe (96.6%) and five-star (97.5%) hotels.
Interestingly, radio advertisement has also been used as marketing media during 20012002. Five-star hotels used this mode of marketing the most (17.5%).
The luxury hotels monitor environmental issues most closely. Solid waste production is
being monitored by 21.7% of the hotels, which is an increase over the previous year
(18.2%).
In a similar trend, as witnessed last year, hotels monitor energy consumption (electricity)
at their hotels (95%) most closely. This is followed by energy consumption (Gas) at
85.2% and water consumption at 84.1%. This is because energy expenses accounted for
12.5% of total revenue as compared to 11.3% last year. This continues to be much higher
in India, when compared to other parts of the world like the United States (3.5%).
Environmental Issues - Percentage of Hotels Monitoring Quantitative Performance
Air
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100.0
90.0
80.0
70.0
60.0
50.0
40.0
30.0
20.0
10.0
FHRAI
Page 10
HVS International
Trends & Opportunities in the Indian Hotel

Industry
Introduction
This is the fifth edition of this report published by HVS International on behalf of the FHRAI
on data obtained by them from their members. We are therefore in a position to analyse our
survey results produced over the last five years and provide a historical trend for the users
of this report.
Apart from some general and financial trends over the five years, we have attempted to
individually cover 19 cities under our trend analysis. The city analysis includes a brief
mention on the market perception of each city by HVS International, as well as the potential
performance for the current year (2002-2003).
Indian Hotel Industry-Size and Category
The Indian hotel industry has two main types of hotels, approved and unapproved. Hotels
get approval from the Department of Tourism, Government of India at project stage and get
classified in one of the star categories. It is voluntary for a hotel to get approved status from
the Government, but all income tax incentives, import licenses and other approvals to be
given by Government agencies are confined to approved hotels. The number of approved
hotel rooms and their growth over the last five years are given in the following table.
Majority of hotels and hotel rooms in India fall in the unapproved type, as many hotels
specially those equivalent to lower star category hotels, do not go through the Government
classification scheme. FHRAI itself has currently 455 hotel members with 17,925 rooms under
the unapproved category, out of a total of 1,769 hotels with 97,241 rooms.
Category
Five-Star Deluxe
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Approved (Unclassified)
Un-approved
Total
1997
Hotels
Rooms
1998
Hotels
Rooms
1999
Hotels
39
54
71
233
192
47
31
90
811
1,568
41
59
77
256
208
49
34
112
836
1,672
57
73
92
379
244
46
66
263
493
1,713
10,063
7,704
5,264
11,780
7,412
2,452
912
4,953
30,986
81,526
10,574
8,028
5,586
13,231
8,023
2,472
965
6,009
31,486
86,374
Rooms
12,556
9,051
7,232
19,785
9,135
2,253
2,372
10,560
18,350
91,294
2000
Hotels
65
72
99
402
263
50
73
303
472
1,799
Rooms
14,959
8,513
7,791
20,691
9,958
2,428
2,551
12,318
17,757
96,966
2001
Hotels
68
72
100
413
234
48
71
308
455
1,769
Rooms
15,672
8,662
7,614
21,387
9,278
1,696
2,492
12,515
17,925
97,241
Rooms Growth %
(1997-2001)
12%
3%
10%
16%
6%
-9%
29%
26%
-13%
4%
Source: FHRAI, as per the details of thei r member hotels

2001 data is as of 29 November 2002
HVS International
Page 11
FHRAI
Indian Hotel Industry-Revenue and Profitability-Average Per Hotel
45.0%
8.00
5.94
6.00
40.0%
37.3%
4.00
4.59
4.49
36.8%
32.3%
4.54
45.0%
31.7%
3.24
30.0%
1.88
2.00
1.25
1.07
25.9%
0.97
1.25
25.0%
0.00
20.0%
1997-1998
All India Average
1998-1999
All India Average
Revenue (in crores)
1999-2000
All India Average
2000-2001
All India Average
Net Income (in crores)
2001-2002
All India Average
House Profit (in %)
House profit (Gross Operating Profit after deducting franchise and management fees) as
a percentage of revenue has steadily decreased over the last five years and was 25.9%
during 2001-2002. This can be attributed due to rising cost of operations. As a result, the
all India average Net Income (Net Income is before depreciation, interest payments and
taxes) per hotel also decreased from Rs 1.25 crores in the previous year to Rs 0.97 crores
in 2001-2002.
All India average revenue has marginally decreased from Rs 4.59 crores during 2000-2001
to Rs 4.54 crores during 2001-2002.
Trends in Rooms and F&B Revenue on Per Available Room

(PAR)
600,000
483,552
In Rupees
500,000
400,000
400,721
416,158
380,562
340,517
300,000
200,000
157,688
217,533
199,655
210,327
220,976
1998-1999
All India Average
1999-2000
All India Average
2000-2001
All India Average
2001-2002
All India Average
100,000
0
1997-1998
All India Average
Rooms
Food & Beverage
Rooms Revenue - expectedly at Rs 380,562 on per available room basis, was the largest
source of revenue during 2001-2002 followed by Food and Beverage Revenue at Rs
220,976.
FHRAI
Page 12
HVS International
Trends in other Departmental Revenue on Per Occupied Room

(POR)
275
In Rupees
300
202
178
200
70
100
159
133
148
150
261
236
227
250
119
79
131
117
116
132
119
80
101
105
50
0
1997-1998
All India Average
1998-1999
All India Average
Banquet & Conferences
1999-2000
All India Average
Telephone & Other
2000-2001
All India Average
Minor Operated
2001-2002
All India Average
Percentage of Guests
Country of Origin of Guests

60%
49%
50%
45%
43%
42%
41%
40%
30%
14%
10%
14%
12%
18%
14%
14%
12%
3%
3%
North America
24%
18%
17%
16%
3%
24%
23%
23%
21%
20%
4%
3%
0%
1997-1998
All India Average
1998-1999
All India Average
1999-2000
All India Average
2000-2001
All India Average
2001-2002
All India Average
Europe
Middle East
Asia
Other
Trends in Monthly Occupancy (All India Average)

66
64
62
60
58
56
54
52
50
48
January
February
March
1997-1998
FHRAI
April
May
1998-1999
June
1999-2000
Page 13
July
August
2000-2001
September
October
November
December
2000-2001
HVS International
FHRAI
Trends in Key Operating Statistics

Percentage of Revenue
COMPOSITION
1997-1998
All India
Average
1998-1999
All India
Average
1999-2000
All India
Average
Amount Per Available Room
2000-2001
All India
Average
2001-2002
All India
Average
1997-1998
All India
Average
1998-1999
All India
Average
1999-2000
All India
Average
Amount Per Occupied Room
2000-2001
All India
Average
2001-2002
All India
Average
1997-1998
All India
Average
1998-1999
All India
Average
1999-2000
All India
Average
2000-2001
All India
Average
2001-2002
All India
Average
Page 14
HVS International
538
437
559
443
424
538
437
559
443
424
538
437
559
443
424

55
Average Occupied Rooms Per Hotel: 10,802
54.0%
Rs1,729
71
13,509
52.4%
Rs2,530
63
11,829
51.7%
Rs2,123
62
12,659
55.6%
Rs2,046
63
11,727
53.2%
Rs2,058
55
10,802
54.0%
Rs1,729
71
13,509
52.4%
Rs2,530
63
11,829
51.7%
Rs2,123
62
12,659
55.6%
Rs2,046
63
11,727
53.2%
Rs2,058
55
10,802
54.0%
Rs1,729
71
13,509
52.4%
Rs2,530
63
11,829
51.7%
Rs2,123
62
12,659
55.6%
Rs2,046
63
11,727
53.2%
Rs2,058
57.6%
26.7
5.9
4.9
2.3
2.6
100.0
57.5%
25.9
6.2
4.6
2.7
3.0
100.0
55.9%
27.8
6.0
4.2
3.1
3.1
100.1
56.4%
28.5
6.5
3.6
2.2
2.8
100.0
53.2%
30.9
6.8
3.1
2.7
3.4
100.0
Rs340,517
157,688
35,004
29,076
13,781
15,519
591,584
Rs483,552
217,533
52,500
38,650
22,691
25,329
840,255
Rs400,721
199,655
42,851
29,982
21,957
22,178
717,344
Rs416,158
210,327
48,016
26,622
16,341
20,538
738,003
Rs380,562
220,976
48,324
22,063
19,336
24,338
715,599
Rs1,729
801
178
148
70
79
3,004
Rs2,530
1,138
275
202
119
133
4,397
Rs2,123
1,058
227
159
116
117
3,800
Rs2,046
1,034
236
131
80
101
3,629
Rs2,058
1,195
261
119
105
132
3,869
16.1
61.0
50.1
81.7
15.9
33.9
66.1
16.1
62.3
55.6
52.2
17.7
33.8
66.1
17.1
62.4
57.5
59.1
12.8
35.3
64.8
19.4
61.7
56.8
50.5
7.3
35.9
64.1
20.6
62.2
57.7
51.8
10.1
37.9
62.1
54,879
117,522
14,564
11,259
2,463
200,686
390,898
77,614
168,338
21,476
11,855
4,473
283,756
556,499
68,650
151,340
17,237
12,981
2,834
253,041
464,303
80,534
159,268
15,124
8,256
1,502
264,685
473,318
78,234
167,450
12,732
10,016
2,466
270,898
444,701
279
597
74
57
13
1,019
1,985
406
881
112
62
23
1,485
2,912
364
802
91
69
15
1,340
2,459
396
783
74
41
7
1,302
2,328
423
905
69
54
13
1,465
2,405
8.6
2.3
0.7
1.0
7.8
8.9
29.3
36.8
10.9
1.6
0.5
0.3
6.7
8.9
28.8
37.3
9.4
2.0
2.8
0.4
7.2
10.7
32.5
32.3
8.9
2.0
2.8
0.4
7.1
11.3
32.5
31.7
10.3
2.4
3.5
0.4
7.3
12.5
36.2
25.9
51,066
13,355
3,895
5,994
46,382
52,759
173,451
217,447
91,811
13,357
3,832
2,674
56,177
74,537
242,389
314,110
67,592
14,541
20,154
2,725
51,296
76,502
232,809
231,494
65,596
14,525
20,409
3,301
52,644
83,005
239,480
233,839
73,323
16,944
24,718
2,796
52,179
89,228
259,188
185,512
259
68
20
30
235
268
881
1,104
480
70
20
14
294
390
1,268
1,644
358
77
107
14
272
405
1,233
1,226
323
71
100
16
259
408
1,178
1,150
396
92
134
15
282
482
1,401
1,003
0.8
0.5
1.4
1.0
3.7
33.1%
0.7
0.6
2.7
1.7
5.7
31.6%
0.9
0.8
1.9
0.7
4.3
28.0%
1.0
0.6
2.1
0.8
4.4
27.2%
1.1
0.7
1.8
0.9
4.5
21.4%
4,716
3,176
8,190
5,892
21,974
Rs195,473
5,684
5,152
22,302
14,518
47,656
Rs266,454
6,658
5,874
13,957
5,016
31,505
Rs199,989
7,584
4,236
15,253
5,650
32,723
Rs201,116
7,831
4,992
13,104
6,482
32,408
Rs153,104
24
16
42
30
112
Rs992
30
27
117
76
249
Rs1,394
35
31
74
27
167
Rs1,059
37
21
75
28
161
Rs989
42
27
71
35
175
Rs828
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
DEPARTMENTAL EXPENSES
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
DEPARTMENTAL INCOME
OPERATING EXPENSES
Administrative & General
Management Fee
Marketing
Franchise Fees
Energy
Total
HOUSE PROFIT
FIXED EXPENSES
Property Taxes
Insurance
Other Fixed Expenses
Rent
Total
NET INCOME**
* Minor operated departments include: laundry, gift shop, business centre, news stand, sports, health club, garage, parking and so forth
** Net Income is before depreciation, i nterest payments a nd taxes
City Trends
2001-2002 was impacted by the global events of September 11, 2001, and also the terrorist
attacks in December 2001 on the Indian parliament. Practically all cities saw their occupancy
and average rates levels decline in line with global trends. The following analysis also gives
comments on the expected new supply and expected performance levels in these cities as
per research forecast of HVS International.
New Delhi:
Occupancy declined in 2001-2002 by 5.7%. Average rate continued to come under pressure
for the fourth consecutive year, registering a decline of 12.0%. While no new hotels are
under development in Delhi itself, the National Capital Region is expected to see the
emergence of at least 3 hotels over the next 3-4 years. However, room inventories for these
hotels are small and we do not anticipate any major impact on the supply side. Overall, we
remain optimistic about the city, and can expect occupancies to grow in the immediate
future and average rates to follow shortly thereafter.
Mumbai:
Despite the huge increase in new room supply in the Mumbai market, occupancy levels have
comparatively declined only by 3.5%. This indicates a large surge in demand for hotel
rooms. HVS estimates that this demand increase has consistently grown at 25-30% over the
past 2-3 years. New room supply has, however, had a detrimental effect on average rates,
which declined by 40.0%. With additional new hotels at different stages of development in
the Mumbai area, we foresee a fairly volatile scenario for the city over the next 3-4 years.
Kolkata:
Kolkata remains a weak hotel market among the four major metropolitan cities. Occupancy
levels declined by 7.5% in 2001-2002. Average rate were severely hampered with a huge
decline of 42.0% over the previous year. The Kolkata area is likely to witness at least 3 new
openings in the next few months. This is likely to adversely affect occupancy and reduce
room rates further.
Pune:
In Pune, overall occupancies in luxury and mid-market hotels have remained steady.
Average rates, however, have decreased dramatically across the board at nearly 49.0%. The
city is witnessing a lot of hotel activity and we expect at least 2-3 hotels to change hands in
the next few months. We expect the overall market to improve in 2002-2003.
Chennai:
Chennai witnessed an occupancy decline of 13.5%, despite being the third best market in
terms of occupancy (65%). Average rates also declined by 8.6%. We expect the new hotel
development being planned for Chennai to have a dampening effect on occupancy and
average rates in the medium term. Prospects for the long term however remain good.
HVS International
Page 15
FHRAI
Bangalore:
Bangalore's hotel market declined by 12.9% in terms of occupancy in 2001-2002. Average
rates also declined steeply at 25.2% during the same period. Most of this was on account of
lower business interest from Europe and US following the September 2001 crises. We expect
the Bangalore market to bounce back sharply, as there are no new hotels which are expected
to enter the market in the immediate short term. Long term prospect for this market remain
very good.
Goa:
In Goa, overall occupancy declined marginally by 1.7%. Average rates however dropped by
19.2%. After the September 2001 crises, Goa has turned its attention to the domestic market
and the MICE segment. Although this helped them maintain occupancy levels, this was
achieved at the cost of average rates. The proposed opening of three new luxury hotels with
international affiliation is likely to boost Goa's image as an upcoming leisure destination.
Although there may be some short-term impact with the new openings, we remain bullish in
the long term.
Ahmedabad:
The Ahmedabad market achieved an increase in occupancy levels by 3.8% to 59.9%, but a
decrease in average rates by 8.9%. At present, we are aware of only one new hotel
development taking place. Overall, we remain optimistic about the market over the next 2-3
years.
Cochin:
The overall occupancy in Cochin declined by 13.9% in 2001-2002. Average rates on the other
hand registered an impressive 60% growth to Rs 1,306. Quite possibly we believe that the
response sample may have changed and that more luxury hotels may have responded to our
survey. We are aware that at least 1-2 hotels are likely to enter the mid-market segment.
Jaipur:
Although occupancy levels have increased in 2001-2002 by 7.5%, average rates continued to
fall, and declined by 24.8% over the previous year. We expect the Jaipur market to register an
improvement in 2002-2003 in terms of performance, with further improvements in the
medium to long term.
Hyderabad:
Hyderabad has been among the star performers during the last few years. However, in 20012002 occupancies declined by 5.9% to 67.2%. Average rates also declined steeply at 38.6%. We
expect this city to rebound strongly in the coming year.
Vishakapatnam:
Occupancy levels in Vishakapatnam decreased to 56.6% in 2001-02, a decline of 13.7%.
Average rates however increased by 35% during the same period. We are not aware of any
new hotel development projects under construction in the city.
FHRAI
Page 16
HVS International
Varanasi:
We are unable to track the trend in this city, as we were unable to get adequate responses
(from FHRAI's Hotel Fact Sheet) from the hotels in the city.
Thiruvananthapuram:
Earlier known as Trivandrum, this city has witnessed a decrease in terms of room occupancy
(2.8%), and also a decline in average room rates (16.2%). The city will however gain from
efforts of the State Governments to promote tourism in the State. Kerela is currently among
the fastest growing tourist destinations in the world according to WTTC.
Udagamandalam (Ooty):
This resort hill station is fairly seasonal. We are unable to track the trend in this hill station,
as we were unable to get adequate responses (from FHRAI's Hotel Fact Sheet) from the hotels
in the city. We are unaware of any new branded hotel activity in this hill station.
Udaipur:
Despite an overall decline in tourist arrivals, occupancy levels have remained steady in
Udaipur. However, this has only been possible due to the huge decline of 43.4% in average
rates. Only one new luxury hotel is expected to open in 2002-2003. We anticipate that both
occupancy and rates will rebound back sharply in 2002-2003.
Agra:
After three years of growth, Agra witnessed a decline of 22.6% in terms of occupancy. This
coupled with the fact that average rates also declined by 21.4, makes this amongst the
weakest markets in India. The city is likely to become a popular conference destination in the
future due to its proximity to Delhi and a good hotel infrastructure for such events.
Indore:
Surprisingly, Indore has been the best performer amongst the various cities in this survey at
occupancy of 77.5%, reflecting an overall growth of 19%. The city has more or less held
average rates at Rs 850, a decline of 2.7%.
Shimla:
Shimla has witnessed a decline of 9.4% in terms of occupancy levels in 2002-2003. However,
in terms of average rate growth the market appears to have grown by 48.6%. HVS believes
that this is due to the fact that one of the luxury hotels became operational and has reported
the figures.
New Supply of Hotels
Since 1997, HVS International has maintained its own database of new supply entering the
major cities. The following graph highlights the 80 hotels under active development, which
HVS International is currently aware of in various Indian cities. It is important to note that
most of this new supply represents branded properties.
HVS International
Page 17
FHRAI
Number of New Hotel Developments
Source: HVS International Research
Pu
ri
Sh
im
la
Ud
aip
ur
Va
ran
as
i
Ot
he
rs
Ah Agra
me
da
b
Ba ad
ng
alo
Ch
r
an e
dig
arh
Ch
e
De nna
i
lhi
(N
CR
)
Go
Hy
a
de
rab
ad
Ja
ip
J a ur
lan
dh
a
Jo r
dh
pu
r
Ko
lka
Lu ta
ck
no
Lu w
dh
ian
a
Ma
du
rai
Mu
mb
ai
Pu
ne
20
18
16
14
12
10
8
6
4
2
0
No. of hotels
HVS International is of the opinion that demand for hotels has risen across many cities
including the major metros in the current financial year (April 2002 March 2003). Leading
these demand growths are cities like Mumbai, Bangalore, Goa, Delhi and Hyderabad.
However, some cities are also witnessing over supply, which is at various stages of
development. Bangalore is going to gain the most from this growth, as there is no real new
supply entering the market and we expect that Hyderabad and Delhi will follow behind
Bangalore. Mumbai and Goa will see growth, which will however be suppressed by the new
supply entering these markets.
What the Future Holds?
The Indian hotel market, as it stands today, reflects a substantial growth in hotel demand,
which, in turn, has been keeping pace with new supply in most cities. In 2002-2003, we
expect occupancies to rebound in most markets as a result of the recovery after the events of
September 11 2001. This recovery would have been even stronger had it not been for the
travel advisories due to the Indo-Pak tensions, and the effects of the drought facing many
parts of the country which has slowed the overall economy.
In terms of average rates the loss of business in the weak months of May to August is likely
to be compensated by the good months expected during the winter season. Average rates in
most cities are likely to hold steady or go down marginally. Further, the Indian Tourism
Development Corporation (ITDC) and the Hotel Corporation of India (HCI) disinvestments
are expected to be completed by the end of the fiscal year. Some of these hotels have been
shut down for a year or more depending on whether they are being rebuilt or refurbished.
This is likely to have a positive impact on New Delhi's occupancy and average rate. A silver
lining for potential companies is the possibility of finding good value to acquire new
properties. We, therefore, expect consolidation to take place and more transactions over the
next year or so.
It is our continuous belief that, with increasing payroll costs and new competition as a result
of an increase in the number of free standing restaurants, there may be a decline in the
number of food and beverage outlet in hotels and an emerging trend towards outsourcing
and leasing hotel restaurants to independent operators.
FHRAI
Page 18
HVS International
1. Indian Hotel Industry by Star Category
In this section, we have analysed the performances of the hotels by star classification. An
overall total of 1,038 hotels participated in the survey. In Tables 1-1 to 1-10, we have
analysed the responses into the 8 star categories available in India. In order to increase the
sample representation to higher levels, we have combined hotels, which are Governmentapproved and expected to receive a star grading with those with existing star categories.
Unapproved hotels have been put under the "Others" category.
In order to provide further interesting comparisons, we have included a column for all India
totals across all star categories. Each section includes the total number of respondents for
each component of the survey, allowing the reader to judge the validity of the data received.
The layout has been standardized in each section to enable consistency throughout the
entire document. All figures are annual for fiscal year 2001-2002 and in Indian Rupees.
Table 1-1: presents a typical facilities analysis including rooms configuration, F&B
outlets, a breakdown of trained and total employees;
Table 1-2: presents financial statements as a percentage of revenue;
Table 1-3: presents financial statements on a PAR (per available room) basis;
Table 1-4: presents financial statements on a POR (per occupied room) basis;
Table 1-5: presents market data including market segmentation, guest analysis and the
country of origin of guests;
Table 1-6: presents a monthly and daily occupancy analysis;
Table 1-7: presents the sources of reservations of hotel rooms;
Table 1-8: presents the marketing media most widely used by hotels;
Table 1-9: presents an analysis of payment methods and the use of credit cards;
Table 1-10: presents the technology used and environmental issues measured by hotels.
HVS International
Page 19
FHRAI
TABLE 1-1: Indian Hotel Industry by Star Category - Facilities Analysis and Staffing
Typical Room Profile of an Average Hotel
COMPOSITION
Air-Conditioned
Single
Double
Suites
Non-Air-Conditi oned
Single
Double
Suites
Total Average Rooms
Five-Star
Deluxe
31
Five-Star
43
31.9
131.8
17.2
17.3
109.3
10.6
0.0
0.0
0.0
180.9
Four-Star
61
Three-Star
296
5.8
63.5
6.1
0.0
2.0
0.2
139.4
4.2
35.5
5.1
0.4
3.3
0.4
79.6
1.0
7.1
0.4
53.2
Two-Star
188
One-Star
65
2.3
18.7
2.5
1.5
10.9
1.4
2.2
12.1
1.4
39.3
3.5
11.3
0.9
29.4
Heritage
38
0.2
21.3
6.0
0.5
4.2
1.2
33.3
Others
316
2001-2002
All India
Average
1,038
1.5
13.6
2.7
4.2
31.3
4.3
3.0
14.7
1.5
36.9
1.9
9.8
1.0
52.4
2001-2002
All India
Average
Average Number of Food & Beverage Outlets Per Hotel

Five-Star
Deluxe
COMPOSITION
Restaurant
Bar
Others
Total
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Others
31
41
60
281
168
52
37
225
895
3.4
1.6
1.1
6.1
2.5
1.2
1.4
5.0
1.8
1.1
1.0
3.8
1.6
0.8
0.7
3.1
1.4
0.6
0.5
2.4
1.2
0.4
0.3
1.9
1.4
0.8
0.6
2.7
1.3
0.5
0.3
2.0
1.5
0.7
0.6
2.9
Average Number of Total Employees Per Hotel (Permanent / Contract / Full Time / Part Time)
Five-Star
Deluxe
COMPOSITION
Managers
Supervisors
Staff
31
Male
Female
Male
Female
Male
Female
Total
Average Number of Employees Per Room
Five-Star
42
Four-Star
58
Three-Star
285
Two-Star
182
One-Star
65
Heritage
36
Others
297
2001-2002
All India
Average
996
33.6
8.5
52.8
10.4
246.3
21.2
372.7
21.8
4.5
29.9
4.8
183.1
14.4
258.4
10.5
2.0
14.4
2.5
101.2
8.4
139.0
5.1
0.7
9.0
1.2
60.1
4.6
80.7
2.2
0.3
4.2
0.5
33.1
2.6
42.9
1.7
0.2
3.3
0.3
23.3
1.4
30.2
4.0
0.4
5.3
0.5
39.4
4.2
53.9
2.2
0.3
3.5
0.6
25.4
2.0
34.0
5.4
0.9
8.5
1.3
55.0
4.4
75.6
2.1
1.9
1.7
1.5
1.1
1.0
1.6
0.9
1.4
Average Percentage of Trained Employees Per Hotel

Five-Star
Deluxe
COMPOSITION
2001-2002
All India
Average
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Others
20
29
37
165
101
36
22
108
518
FT
ST
88.1%
4.4
92.5
78.0%
12.0
90.0
75.4%
13.6
89.0
70.8%
20.1
90.9
70.0%
17.2
87.3
51.2%
43.8
94.9
74.0%
17.3
91.2
58.5%
29.0
87.6
68.3%
21.4
89.7
FT
ST
73.5
17.0
90.5
63.5
27.6
91.0
65.4
15.1
80.5
56.8
27.8
84.6
49.5
33.7
83.2
28.7
46.4
75.1
58.2
20.5
78.7
44.7
35.2
79.9
52.6
30.1
82.7
FT
ST
Total Avg. Trained Staff
54.0
32.2
86.2
40.0
40.1
80.1
36.7
32.5
69.2
31.3
37.8
69.1
33.5
35.7
69.1
14.5
42.3
56.8
39.8
25.8
65.7
28.1
29.6
57.7
32.0
35.0
67.0
Total Avg. Trained Employ ees

Total Avg. Un-Trained Em ployees
89.7
10.3
87.0
13.0
79.6
20.4
81.5
18.5
79.9
20.2
75.6
24.4
78.5
21.5
75.0
25.0
79.8
20.2
87.1%
67.4%
37.7%
21.3%
14.9%
4.6%
34.2%
5.1%
19.5%
Managers
Total Avg. Trained Managers
Supervisors
Total Avg. Trained Supe rvisors
Staff
Hotels with Training De partment
FT: Formal training - mi nimum one year's cer tificate/diploma
FHRAI
ST: Short-term trainin g
Page 20
HVS International
HVS International
TABLE 1-2: Indian Hotel Industry by Star Category - Financial Report - Percentage of Revenue
COMPOSITION
Five-Star Deluxe
Number of responses:
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Page 21
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
2001-2002
All India
Average
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Others
28
32
31
138
86
42
23
44
424
188
35,921
55.7%
Rs3,991
129
23,190
52.6%
Rs2,950
85
15,830
52.7%
Rs2,131
58
10,680
53.1%
Rs1,257
38
7,162
55.6%
Rs832
27
5,860
59.1%
Rs599
36
4,230
32.0%
Rs2,295
37
6,832
53.6%
Rs820
63
11,727
53.2%
Rs2,058
53.6 %
34.4
4.3
2.0
1.3
4.5
100.0
62.6 %
26.0
4.7
2.1
0.3
4.3
100.0
54.4 %
29.5
6.4
3.7
3.5
2.5
100.0
54.5 %
26.1
7.7
3.2
3.0
5.4
100.0
52.9 %
32.0
7.4
3.0
2.2
2.5
100.0
48.0 %
37.5
6.9
2.4
1.8
3.3
100.0
52.2 %
33.9
6.7
2.5
2.0
2.7
100.0
62.2 %
25.5
5.2
2.1
2.0
3.0
100.0
53.2 %
30.9
6.8
3.1
2.7
3.4
100.0
19.2
62.1
46.6
46.1
6.2
36.2
20.7
62.1
55.0
46.5
3.4
35.6
16.8
59.3
58.9
31.8
18.4
35.2
21.9
62.2
74.5
74.1
20.6
42.0
29.2
68.6
108.1
110.0
11.4
46.2
23.4
55.4
116.1
268.8
32.2
36.4
23.6
58.5
64.4
98.7
8.3
39.9
26.2
73.9
103.4
63.0
26.0
43.2
20.6
62.2
57.7
51.8
10.1
37.9
63.8
64.4
64.8
58.0
53.8
63.6
60.1
56.8
62.1
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
9.2
2.4
4.1
0.6
7.1
13.1
36.4
12.7
4.0
3.7
0.3
7.8
10.8
39.3
9.9
1.5
2.6
0.2
7.6
12.5
34.3
10.3
1.3
2.6
0.2
7.2
13.9
35.5
7.9
1.4
2.3
0.1
6.8
13.2
31.5
10.2
1.0
2.8
0.1
6.7
13.2
33.9
13.1
4.2
5.8
0.2
7.5
13.2
44.1
8.9
0.8
2.2
0.4
7.6
12.1
32.0
10.3
2.4
3.5
0.4
7.3
12.5
36.2
HOUSE PROFIT
27.4
25.1
30.5
22.6
22.3
29.7
16.0
24.9
25.9
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
1.3
0.9
2.0
0.8
5.0
22.4 %
1.3
0.7
2.1
0.8
4.9
20.1 %
0.7
0.4
1.7
1.5
4.4
26.2 %
0.8
0.5
1.4
0.8
3.4
19.1 %
1.0
0.4
1.8
0.9
4.0
18.3 %
1.8
0.5
1.6
1.8
5.6
24.1 %
0.5
0.9
1.7
2.3
5.4
10.6 %
0.8
0.3
0.8
1.3
3.2
21.6 %
1.1
0.7
1.8
0.9
4.5
21.4 %
FHRAI
** Net Income is before depreciation, interest payments and taxes
FHRAI
TABLE 1-3: Indian Hotel Industry by Star Category - Financial Report - Amount Per Available Room
COMPOSITION
Five-Star
Deluxe
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Others
28
32
31
138
86
42
23
44
424
188
35,921
55.7%
Rs3,991
129
23,190
52.6%
Rs2,950
85
15,830
52.7%
Rs2,131
58
10,680
53.1%
Rs1,257
38
7,162
55.6%
Rs832
27
5,860
59.1%
Rs599
36
4,230
32.0%
Rs2,295
37
6,832
53.6%
Rs820
63
11,727
53.2%
Rs2,058
Rs761,910
413,444
90,178
51,332
48,504
34,838
1,400,206
Rs530,653
254,296
74,853
30,625
29,410
52,898
972,735
Rs395,137
238,863
55,540
22,545
16,149
18,795
747,029
Rs230,523
179,857
33,275
11,667
8,823
15,684
479,828
Rs158,766
101,743
12,635
5,810
3,782
13,364
296,100
Rs128,641
53,475
9,720
4,273
721
8,773
205,603
Rs269,069
175,126
34,289
13,070
10,307
14,094
515,954
Rs151,952
62,251
12,641
5,208
4,764
7,332
244,148
Rs380,562
220,976
48,324
22,063
19,336
24,338
715,599
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
145,970
312,640
23,938
22,351
2,166
507,066
109,741
204,303
16,854
13,673
1,811
346,380
66,231
174,601
13,271
5,134
3,461
262,698
50,368
132,502
8,693
6,541
3,239
201,342
46,327
78,501
6,281
4,159
1,526
136,794
30,120
34,990
4,961
1,938
2,826
74,835
63,601
122,574
8,413
10,176
1,173
205,936
39,849
55,331
5,383
3,002
1,904
105,470
78,234
167,450
12,732
10,016
2,466
270,898
DEPARTMENTAL INCOME
893,141
626,355
484,331
278,486
159,306
130,768
310,018
138,678
444,701
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
128,273
34,185
57,077
8,807
98,787
176,284
503,414
123,675
38,616
36,024
3,341
76,183
104,705
382,545
74,084
11,289
19,565
1,320
56,526
93,228
256,012
49,559
6,189
12,636
1,032
34,316
66,482
170,214
23,323
4,041
6,775
138
20,046
38,071
92,394
20,930
1,989
5,669
266
13,827
27,057
69,738
67,831
21,603
30,124
1,228
38,578
68,105
227,469
21,793
2,020
5,245
884
18,587
28,809
77,339
73,323
16,944
24,718
2,796
52,179
89,228
259,188
HOUSE PROFIT
389,727
243,810
228,319
108,272
66,912
61,030
82,549
61,340
185,512
17,901
12,973
28,112
10,639
69,624
Rs320,103
12,906
6,948
20,616
7,537
48,007
Rs195,803
5,518
3,167
13,010
10,890
32,585
Rs195,734
3,663
2,344
6,669
3,819
16,495
Rs91,777
2,949
1,224
5,258
2,528
11,959
Rs54,953
3,606
963
3,277
3,663
11,510
Rs49,520
2,733
4,601
8,572
12,002
27,909
Rs54,640
1,859
677
2,017
3,259
7,812
Rs53,528
7,831
4,992
13,104
6,482
32,408
Rs153,104
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Page 22
HVS International
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
Five-Star
2001-2002
All India
Average
HVS International
TABLE 1-4: Indian Hotel Industry by Star Category - Financial Report - Amount Per Occupied Room
COMPOSITION
Five-Star
Deluxe
Page 23
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Others
28
32
31
138
86
42
23
44
424

188
35,921
55.7%
Rs3,991
129
23,190
52.6%
Rs2,950
85
15,830
52.7%
Rs2,131
58
10,680
53.1%
Rs1,257
38
7,162
55.6%
Rs832
27
5,860
59.1%
Rs599
36
4,230
32.0%
Rs2,295
37
6,832
53.6%
Rs820
63
11,727
53.2%
Rs2,058
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Rs3,991
2,166
472
269
254
183
7,335
Rs2,950
1,414
416
170
163
294
5,407
Rs2,131
1,288
300
122
87
101
4,029
Rs1,257
981
181
64
48
86
2,616
Rs832
533
66
30
20
70
1,551
Rs599
249
45
20
3
41
958
Rs2,295
1,494
293
111
88
120
4,401
Rs820
336
68
28
26
40
1,317
Rs2,058
1,195
261
119
105
132
3,869
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
765
1,638
125
117
11
2,656
610
1,136
94
76
10
1,925
357
942
72
28
19
1,417
275
723
47
36
18
1,098
243
411
33
22
8
717
140
163
23
9
13
349
543
1,046
72
87
10
1,757
215
299
29
16
10
569
423
905
69
54
13
1,465
DEPARTMENTAL INCOME
4,679
3,482
2,612
1,519
835
609
2,645
748
2,405
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
672
179
299
46
518
923
2,637
687
215
200
19
423
582
2,126
400
61
106
7
305
503
1,381
270
34
69
6
187
363
928
122
21
35
1
105
199
484
98
9
26
1
64
126
325
579
184
257
10
329
581
1,940
118
11
28
5
100
155
417
396
92
134
15
282
482
1,401
HOUSE PROFIT
2,042
1,355
1,232
590
351
284
704
331
1,003
94
68
147
56
365
Rs1,677
72
39
115
42
267
Rs1,088
30
17
70
59
176
Rs1,056
20
13
36
21
90
Rs500
15
6
28
13
63
Rs288
17
4
15
17
54
Rs231
23
39
73
102
238
Rs466
10
4
11
18
42
Rs289
42
27
71
35
175
Rs828
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
Five-Star
2001-2002
All India
Average
FHRAI
TABLE 1-5: Indian Hotel Industry by Star Category - Market Data

Market Segmentation
COMPOSITION
Airline Crew
Business Traveller - Domestic
Business Traveller - Foreign
Complimentary Rooms
Domestic - Tourists/Leisure FIT
Foreign - Tourists/Leisure FIT
Meeting Participants (Less than 100 Attendees)
Meeting Participants (Over 100 Attendees)
Tour Groups - Domesti c
Tour Groups - Foreign
Other
Total
Five-Star
Deluxe
27
Five-Star
29
Four-Star
43
Three-Star
210
Two-Star
127
One-Star
53
Heritage
27
Other
133
2001-2002
All India
Average
649
7.5%
18.0
21.6
2.2
9.8
10.2
5.8
5.9
3.2
10.2
5.8
100.0
6.8%
27.8
15.6
1.8
10.1
5.4
9.2
4.7
3.7
11.0
4.0
100.0
1.4%
41.1
8.8
2.9
14.1
7.6
5.4
2.2
4.3
6.9
5.5
100.0
0.9%
39.9
6.4
1.6
20.1
6.8
6.0
2.4
6.8
5.5
3.7
100.0
0.5%
40.6
6.6
1.9
22.7
7.7
3.6
1.2
6.5
5.5
3.3
100.0
0.1%
48.1
5.1
1.2
24.0
7.9
1.7
0.5
4.7
3.2
3.6
100.0
0.3%
8.4
6.6
2.4
18.6
34.0
4.0
0.9
5.8
17.2
1.8
100.0
0.4%
41.8
4.6
1.5
28.5
5.8
3.7
0.8
6.9
2.2
3.7
100.0
1.2%
38.4
7.2
1.8
21.3
8.1
4.7
1.8
6.1
5.7
3.8
100.0
Guest Analysis
Five-Star
Deluxe
30
Five-Star
41
Four-Star
50
Three-Star
249
Two-Star
156
One-Star
59
Heritage
32
Other
156
2001-2002
All India
Average
773
Domestic Guests
Foreign Guests
Total
48.7%
51.3
100.0
64.3%
35.7
100.0
69.3%
30.7
100.0
79.2%
20.8
100.0
78.5%
21.5
100.0
82.6%
17.4
100.0
42.7%
57.3
100.0
86.9%
13.1
100.0
76.8%
23.2
100.0
Total Business Guests*

Total Leisure Guests
Total
63.5%
36.5
100.0
67.5%
32.5
100.0
63.8%
36.2
100.0
58.7%
41.3
100.0
55.5%
44.5
100.0
58.3%
41.7
100.0
21.8%
78.2
100.0
54.5%
45.5
100.0
56.6%
43.4
100.0
Avg. Stay of Domestic Guests (Days)

Avg. Stay of Foreign Guests (Days)
Percentage of Repeat Guests
2.1
3.5
49.8%
2.1
2.2
38.3%
2.4
3.1
48.0%
2.9
3.0
46.2%
3.3
3.6
47.9%
2.9
3.2
55.7%
2.2
2.6
11.9%
2.8
2.5
47.8%
2.8
3.0
46.3%
COMPOSITION
* Total Business Guests include Airline Crew which was shown separately in previous editions
COMPOSITION
ASEAN*
Australia
Canada
Caribbean
China
France
Germany
Japan
Middle East
Other European
Russia
SAARC**
South Africa
UK
USA
Other
Total
Five-Star
Deluxe
24
Five-Star
31
Four-Star
42
Three-Star
170
Two-Star
93
One-Star
32
Heritage
28
Other
69
2001-2002
All India
Average
489
6.7%
3.0
2.4
0.3
1.2
6.5
7.9
7.1
3.1
8.8
1.0
4.1
0.9
18.8
14.6
13.8
100.0
3.7%
3.6
1.9
0.4
2.7
5.1
7.5
11.1
3.8
10.7
1.7
2.0
1.3
18.0
11.5
14.8
100.0
5.6%
3.5
3.6
0.2
2.1
7.8
10.0
7.7
2.2
6.8
5.6
5.5
1.2
16.3
13.3
8.5
100.0
6.7%
3.4
3.3
0.5
1.9
7.1
8.0
5.8
2.9
10.6
1.9
10.0
2.2
15.1
14.0
6.7
100.0
5.5%
4.4
3.7
0.3
1.1
5.9
6.2
4.4
5.4
11.2
1.2
11.7
1.6
16.2
13.8
7.5
100.0
4.6%
4.8
2.0
0.1
1.9
3.6
5.9
2.4
4.5
13.1
1.0
17.5
2.6
14.3
14.2
7.5
100.0
0.9%
4.0
1.6
0.1
0.2
17.1
13.3
2.5
1.1
11.5
1.1
0.5
1.0
26.6
10.2
8.3
100.0
7.2%
3.8
3.9
0.1
1.4
4.2
6.3
4.8
2.8
8.0
2.5
11.6
1.8
16.6
17.5
7.4
100.0
5.8%
3.8
3.2
0.3
1.6
6.7
7.7
5.6
3.4
10.2
2.0
9.3
1.8
16.6
14.1
8.1
100.0
* ASEAN: Association of Sou th East Asian Nations

** South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives
FHRAI
Page 24
HVS International
TABLE 1-6: Indian Hotel Industry by Star Category - Monthly & Daily Occupancy
Average Monthly Occupancy
COMPOSITION
Five-Star
Deluxe
January
February
March
April
May
June
July
August
September
October
November
December
2001-2002
All India
Average
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Other
28
38
46
223
145
53
28
146
707
64.0%
68.8
59.3
58.4
48.8
48.7
50.7
53.4
51.9
48.5
57.6
59.7
56.3%
62.1
52.8
52.3
48.7
46.8
44.8
45.2
48.1
45.7
50.6
54.4
58.4%
60.5
52.6
54.3
53.2
51.6
46.9
48.2
49.2
50.1
57.5
60.4
58.7%
57.4
52.3
53.4
54.2
50.7
48.8
49.8
50.4
52.8
57.2
62.6
60.0%
58.6
54.8
55.8
58.5
55.4
51.8
52.3
52.7
56.6
60.3
64.4
62.2%
60.5
56.9
61.7
64.6
60.7
54.6
54.3
57.3
59.2
62.1
69.3
43.0%
46.0
39.6
32.8
24.6
22.6
23.0
30.7
25.4
35.7
42.8
46.3
56.0%
53.9
50.8
54.8
61.1
58.3
51.2
50.1
50.9
55.3
58.0
61.0
58.1%
57.6
52.7
54.2
55.6
52.6
49.1
49.8
50.4
53.2
57.5
61.8
Average Daily Occupancy
COMPOSITION
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Five-Star
Deluxe
2001-2002
All India
Average
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Other
24
34
40
185
123
49
15
118
588
55.6%
56.4
57.6
57.4
56.8
55.6
55.1
54.3%
58.1
59.2
57.7
54.3
51.5
48.7
53.5%
57.6
59.4
60.1
56.7
51.7
47.0
52.7%
55.0
56.2
56.1
56.9
51.7
45.8
54.5%
57.7
58.5
60.2
58.6
55.2
48.8
59.5%
60.2
62.5
61.8
61.6
55.5
47.2
43.0%
40.9
44.0
41.9
51.8
57.4
50.1
53.5%
54.5
56.2
56.7
57.1
55.3
50.2
53.8%
56.0
57.4
57.6
57.4
53.7
48.2
TABLE 1-7: Indian Hotel Industry by Star Category - Sources of Reservations

Source of Advance Reservations
COMPOSITION
Chain CRS (Central Reservation System)
Direct Enquiry/ Hotel Representative
Global Distribution Sy stem (GDS)
Hotel/Chain Web Site
Travel Agent & Tour Operator
Other online reservation systems
Other websites
Others
Total
HVS International
Five-Star
Deluxe
28
Five-Star
40
Four-Star
51
Three-Star
243
Two-Star
152
One-Star
57
Heritage
32
Other
152
2001-2002
All India
Average
755
18.0%
42.2
3.7
3.4
23.2
2.4
1.4
5.8
100.0
12.3%
45.7
2.4
4.1
20.4
2.2
0.4
12.5
100.0
7.4%
55.4
1.8
6.4
18.0
2.2
1.3
7.6
100.0
5.9%
57.0
1.6
4.8
17.6
1.6
1.9
9.5
100.0
2.5%
57.2
2.0
5.1
20.4
0.6
1.9
10.3
100.0
0.9%
70.4
0.6
3.3
13.4
0.1
0.9
10.5
100.0
17.0%
28.2
1.4
5.1
39.3
1.1
2.0
5.9
100.0
2.1%
62.5
0.6
4.7
17.4
2.7
1.1
8.7
100.0
5.4%
56.7
1.5
4.8
19.1
1.6
1.6
9.3
100.0
Page 25
FHRAI
TABLE 1-8: Indian Hotel Industry by Star Category - Marketing Media

Marketing Media - Percentage of Hotels Using Each Media
COMPOSITION
Direct Mail
Hotel web site
Loyalty card program
Merchandising
Other Internet site
Outdoor Advertising
Print Advertising
Promotions
Radio Advertising
Telemarketing
TV Advertising
Five-Star
Deluxe
29
Five-Star
40
Four-Star
51
Three-Star
252
Two-Star
151
One-Star
52
Heritage
32
Other
148
2001-2002
All India
Average
755
96.6%
93.1
86.2
44.8
62.1
72.4
100.0
100.0
13.8
72.4
31.0
97.5%
87.5
65.0
35.0
45.0
75.0
100.0
95.0
17.5
60.0
47.5
84.3%
86.3
35.3
17.7
62.8
68.6
90.2
76.5
13.7
58.8
25.5
83.3%
67.1
25.0
22.2
47.6
65.5
89.3
67.9
6.4
40.1
25.0
75.5%
58.3
14.6
11.9
45.0
59.6
91.4
51.7
1.3
31.8
18.5
73.1%
40.4
19.2
11.5
38.5
63.5
82.7
40.4
5.8
15.4
17.3
78.1%
84.4
34.4
21.9
71.9
59.4
93.8
75.0
3.1
40.6
28.1
71.6%
46.6
11.5
10.8
29.7
55.4
84.5
57.4
6.8
32.4
19.6
79.9%
63.6
25.4
18.4
45.4
62.9
89.5
64.2
6.6
38.8
23.7
TABLE 1-9: Indian Hotel Industry by Star Category - Payment Methods

Payment Methods Used
COMPOSITION
Cash Sales
Credit Card Sales
Credit Sales (Other than Cards)
Electronic Fund Transfer
Total
Five-Star
Deluxe
29
Five-Star
39
Four-Star
48
Three-Star
248
Two-Star
155
One-Star
59
Heritage
30
Other
154
2001-2002
All India
Average
762
18.7%
42.0
38.0
1.3
100.0
23.7%
37.2
39.0
0.2
100.0
32.4%
34.8
32.4
0.5
100.0
42.6%
31.0
25.6
0.9
100.0
56.0%
24.7
18.6
0.7
100.0
66.2%
18.9
14.0
1.0
100.0
32.3%
27.1
40.3
0.3
100.0
65.7%
21.0
12.8
0.4
100.0
48.9%
27.6
22.8
0.7
100.0
Credit Cards Used
COMPOSITION
American Express
Diners Club
Mastercard/Eurocard
Visa
Other
Total
Five-Star
Deluxe
28
Five-Star
39
Four-Star
48
Three-Star
229
Two-Star
121
One-Star
38
Heritage
30
Other
112
2001-2002
All India
Average
645
27.7%
10.0
26.3
35.0
1.0
100.0
22.0%
11.1
31.5
33.2
2.2
100.0
17.2%
9.1
33.8
36.3
3.5
100.0
11.1%
7.0
36.2
41.4
4.4
100.0
9.3%
6.4
38.3
40.4
5.7
100.0
6.0%
4.9
42.6
42.1
4.5
100.0
14.2%
4.8
29.7
49.2
2.0
100.0
15.3%
5.0
36.3
37.0
6.3
100.0
13.2%
6.8
35.8
39.7
4.5
100.0
Average Credit Card Commission
COMPOSITION
American Express*
Diners Club
Mastercard/Eurocard
Visa
Other
Five-Star
Deluxe
29
Five-Star
38
Four-Star
45
Three-Star
219
Two-Star
117
One-Star
35
Heritage
28
Other
102
2001-2002
All India
Average
613
3.2%
2.5
1.9
1.8
0.8
3.5%
2.5
1.9
2.1
1.0
3.5%
2.0
2.1
2.0
0.8
2.9%
1.8
2.5
2.5
0.9
2.8%
1.5
2.6
2.6
1.2
2.3%
1.3
2.6
2.5
1.0
3.5%
1.6
2.6
2.5
0.4
2.5%
1.3
2.4
2.3
1.0
2.9%
1.7
2.4
2.4
1.0
* HVS Research indicates that the average commission charged by American Express is 3.75%.
FHRAI
Page 26
HVS International
TABLE 1-10: Indian Hotel Industry by Star Category - Technology & Environmental Issues
COMPOSITION
Accounting System
Electronic Key card
Internet/E-Mai l
Internet/Website
Intranet System
Management Informati on System (MIS)
Point of Sale System for Food an d Beverage
Other
Five-Star
Deluxe
2001-2002
All India
Average
Five-Star
Four-Star
Three-Star
Two-Star
One-Star
Heritage
Other
30
40
49
236
137
47
28
124
691
96.7%
80.0
66.7
63.3
30.0
100.0
100.0
46.7
93.3
96.7
100.0
83.3
36.7
20.0
92.5%
72.5
47.5
45.0
32.5
87.5
77.5
42.5
87.5
77.5
85.0
75.0
22.5
15.0
91.8%
67.4
34.7
8.2
14.3
91.8
83.7
26.5
69.4
61.2
71.4
55.1
18.4
4.1
90.3%
49.6
22.0
13.6
11.4
83.1
64.8
22.0
60.2
48.7
64.4
38.1
14.0
8.9
92.7%
39.4
16.1
5.1
9.5
70.1
56.2
22.6
38.0
29.9
40.9
19.0
6.6
2.2
87.2%
38.3
2.1
6.4
0.0
61.7
38.3
4.3
21.3
12.8
19.2
8.5
0.0
4.3
96.4%
57.1
42.9
17.9
17.9
92.9
82.1
42.9
60.7
67.9
64.3
50.0
21.4
3.6
87.9%
43.6
12.1
4.8
4.8
67.7
46.0
14.5
30.7
31.5
31.5
13.7
7.3
4.8
90.9%
49.9
22.9
13.6
11.6
78.3
62.2
23.0
51.5
44.9
54.0
33.7
12.5
6.8
COMPOSITION
Air (External Emissions)
Air (Indoor Air Quality )
Community Interaction
Energy Consumption (Electricity)
Energy Consumption (Gas)
Energy Consumption (Oil)
Fresh Water Quality
Noise (External)
Noise (In House)
Solid Waste Disposal
Solid Waste Production (Qua lity)
Solid Waste Production (Se gregation)
Solid Waste Production (Volu me)
Staff Training in Environmental Issues
Use of Chemicals (House Keeping)
Use of Chemicals (Maintenance)
Use of Pesticides and Herbicides (Dry Rations)
Use of Pesticides and Herbicides (Green Groceries)
Use of Pesticides and Herbicides (Horticulture / Gardens)
Use of Pesticides and Herbicides (Inside Building)
Use of Pesticides and Herbicides (Pest Control)
Use of Pesticides and Herbicides (Public Area)
Waste Water Quality
Waste Water Volume
Water Consumption
HVS International
Five-Star
Deluxe
30
Five-Star
41
Four-Star
49
Three-Star
217
Two-Star
135
One-Star
48
Heritage
25
Other
115
83.3%
83.3
73.3
96.7
93.3
86.7
100.0
73.3
76.7
56.7
60.0
80.0
73.3
90.0
86.7
96.7
70.0
66.7
83.3
83.3
90.0
86.7
86.7
86.7
96.7
63.4%
58.5
48.8
95.1
92.7
85.4
92.7
58.5
63.4
39.0
43.9
56.1
46.3
61.0
70.7
78.1
39.0
34.2
58.5
56.1
68.3
61.0
75.6
68.3
90.2
46.9%
42.9
40.8
98.0
91.8
81.6
85.7
42.9
44.9
44.9
32.7
44.9
49.0
61.2
77.6
67.4
24.5
26.5
51.0
53.1
73.5
57.1
53.1
57.1
95.9
36.4%
41.5
32.7
96.8
88.9
82.0
77.4
37.3
43.3
38.7
21.2
29.0
32.7
45.6
78.3
70.1
32.3
36.9
49.3
55.8
80.2
62.2
37.3
45.2
84.3
24.4%
31.9
25.9
89.6
81.5
61.5
62.2
28.2
37.8
29.6
17.0
20.7
21.5
30.4
68.9
62.2
20.7
19.3
36.3
51.9
74.1
54.1
22.2
32.6
80.7
10.4%
25.0
22.9
95.8
68.8
56.3
56.3
20.8
35.4
18.8
6.3
12.5
18.8
20.8
56.3
52.1
10.4
14.6
16.7
35.4
64.6
29.2
12.5
14.6
83.3
40.0%
40.0
52.0
100.0
92.0
76.0
76.0
44.0
52.0
40.0
28.0
44.0
28.0
64.0
68.0
68.0
44.0
40.0
64.0
64.0
80.0
60.0
44.0
56.0
88.0
30.4%
23.5
21.7
94.8
80.0
52.2
58.3
33.0
39.1
19.1
10.4
19.1
15.7
32.2
70.4
58.3
20.0
22.6
24.4
47.0
67.0
41.7
15.7
23.5
76.5
Page 27
2001-2002
All India
Average
660
35.8%
38.2
32.9
95.0
85.2
70.9
72.0
37.1
44.1
33.3
21.7
30.2
30.2
43.2
72.9
66.5
28.2
29.7
42.7
53.3
74.7
55.2
34.7
41.2
84.1
FHRAI
2. Indian Hotel Industry - Hotel Size & Chain

Affiliated vs. Independent
In this section, we have analysed the hotels according to their number of rooms and have
shown a comparison between Chain Affiliated hotels and Independent hotels. The three
sizes covered are those hotels with less than 50 rooms, those with between 50 and 150
rooms, and those with over 150 rooms.
Table 2-1: presents a typical facilities analysis including rooms configuration, F&B
outlets, and a breakdown of trained and total employees;
Table 2-2: presents financial information of chain affiliated hotels vs. independent
hotels;
Table 2-3: presents financial information of hotels according to hotel size;
Table 2-4: presents market data including market segmentation, guest analysis and the
country of origin of guests;
Table 2-5: presents a monthly and daily occupancy analysis;
Table 2-6: presents the sources of reservations of hotel rooms;
Table 2-7: presents the marketing media most widely used by hotels;
Table 2-8: presents an analysis of payment methods and the use of credit cards;
Table 2-9: presents the technology used and environmental issues measured by hotels.
FHRAI
Page 28
HVS International
Section Highlights
As in the four previous years, majority of responses to the current survey were from smaller
properties with 669 hotels in the less than 50 rooms category. This was followed by 328
hotels in the 50 to 150 rooms category and 41 hotels in the more than 150 room category.
Number of responses have increased in more than 150 room category from 37 responses last
year to 41 responses in 2001-2002. Out of the 1,038 useable responses, 127 hotels had chain
affiliations and 911 hotels were independent hotels. Chain affiliations include hotels
belonging to international as well as domestic chains.
Some key highlights of the survey when analyzed by room size and chain affiliation are as
follows:
Average occupancy for hotels with more than 150 rooms was 54.9%; 50 to 150 rooms was
54.7% and less than 50 rooms was 51.9%. There has been a decrease in occupancy levels
in all sizes of hotels. This decrease is due to the post September 11, 2001 events in
United States and other factors related to India.
Chain affiliated hotels which constituted 12.0% of the respondents had a lower
occupancy (48.6%) and a higher average room rate (Rs 2,962) as compared to the
independent hotels which had a higher occupancy (54.4%) with a lower average rate (Rs
1,577). This is partly because most chain affiliated hotels are in the higher star category
with higher rack rates.
Chain affiliated hotels achieved a RevPAR of Rs 1,440 as opposed to a RevPAR of Rs 858
for the independent hotels.
Average rate for hotels with more than 150 rooms was Rs 3,724; 50 to 150 rooms was
Rs 1,740 and less than 50 rooms was Rs 1,063. Hotels with more than 150 rooms achieved
lower average rate, which saw a decrease of Rs 458. These figures in the previous year
were Rs 4,182, Rs 1,652 and Rs 1,042 respectively for the three categories.
The average number of rooms per hotel in the larger properties was 230, while hotels in
the 50 to 150 rooms segment had an average of 76 rooms per hotel. Hotels in the less
than 50 room segment had an average of 30 rooms per hotel.
The average number of rooms per hotel in the chain affiliated properties were 97, while
hotels in the independent segment had an average of 46 rooms per hotel.
As expected, the domestic business traveller comprised 40.1% of the independent hotel
market. Foreign guests comprised 36.6% of the chain affiliated hotel market as against
20.7% of the independent hotel market.
Large hotels enjoy economy of scale and thus are better positioned to post higher
profits. Net income on a percentage of total revenue basis, was highest for hotels with
more than 150 rooms at 24.4%. For hotels with 50 to 150 rooms, it was at 19.4% and those
with less than 50 rooms, it was at 16.7%.
House profit (Gross Profit after deducting franchising/management fees) for chain
affiliated hotels was slightly higher at 26% as compared to 25.8% for independent hotels.
HVS International
Page 29
FHRAI
TABLE 2-1: Indian Hotel Industry - Hotel Size & Chain Affiliation: Facilities Analysis & Staffing
COMPOSITION
Number of respon ses:
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
669
328
41
127
911
Air-Conditioned
Single
Double
Suites
1.9
14.9
2.8
4.2
49.1
5.8
41.3
156.2
17.2
13.0
71.5
7.8
3.0
25.7
3.9
Non-Air-Condi tioned
Single
Double
Suites
1.3
8.3
0.7
30.0
2.8
12.8
1.4
76.1
3.7
10.6
0.9
229.8
0.1
3.7
0.5
96.6
2.1
10.6
1.0
46.3
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
546
311
38
121
774
1.3
0.6
0.4
2.3
1.7
0.8
0.9
3.4
3.5
1.5
1.1
6.0
2.1
1.0
0.7
3.8
1.5
0.7
0.6
2.7
Total Average Rooms
COMPOSITION
Restaurant
Bar
Others
Total
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
643
313
40
127
869
2.4
0.3
3.7
0.5
28.1
2.0
37.0
8.1
1.3
12.5
1.9
83.0
6.6
113.4
31.1
8.1
55.3
10.7
268.5
25.8
399.5
13.9
2.7
19.3
3.4
121.6
8.2
169.1
4.1
0.7
7.0
1.0
45.3
3.8
61.9
1.2
1.5
1.7
1.8
1.3
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
324
168
26
89
429
FT
ST
66.7%
23.1
89.7
69.0%
20.5
89.5
82.9%
6.6
89.5
81.1%
14.0
95.1
65.6%
22.9
88.5
FT
ST
48.4
32.9
81.3
58.4
26.6
85.0
67.5
18.7
86.1
68.6
22.5
91.1
49.2
31.7
81.0
FT
ST
Total Avg. Trained Staf f
29.4
35.4
64.8
34.7
35.4
70.1
46.5
28.5
74.9
41.2
36.3
77.6
30.1
34.8
64.8
Total Average Trained Employees

Total Average Un-Traine d Employees
78.6
21.4
81.5
18.5
83.5
16.5
87.9
12.1
78.1
21.9
12.3%
28.4%
65.9%
52.8%
14.8%
COMPOSITION
Managers
Supervisors
Staff
Male
Female
Male
Female
Male
Female
Total
Average Number of Trained Employees Per Hotel
COMPOSITION
Managers
Total Avg. Trained Managers
Supervisors
Total Avg. Trained Supervisors
Staff
Hotels with Trainin g Department

FT: Formal training - minimum one yea r's certificate/ diploma
ST: Short term trainin g
FHRAI
Page 30
HVS International
HVS International
TABLE 2-2: Indian Hotel Industry - Chain Affiliated vs. Independent: Financial Report (2001-2002)
Chain Affiliated
Independent
All India Average 2001-2002
90
334
424
107
52
63
19,173
9,721
11,727

48.6%

COMPOSITION
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Percentage of
Revenue
53.0%
30.0
6.8
3.4
3.2
3.7
100.0
54.4%
Rs2,962
Amount Per
Amount Per
Available Room Occupied Room
Percentage of
Revenue
53.2%
Rs1,577
Amount Per
Amount Per
Percentage of
Revenue
Rs2,058
Amount Per
Amount Per
Rs530,311
300,649
67,725
33,943
32,126
36,845
1,001,599
Rs2,962
1,679
378
190
179
206
5,594
53.4%
31.8
6.7
2.8
2.2
3.1
100.0
Rs296,908
176,470
37,486
15,426
12,190
17,351
555,832
Rs1,577
937
199
82
65
92
2,953
53.2%
30.9
6.8
3.1
2.7
3.4
100.0
Rs380,562
220,976
48,324
22,063
19,336
24,338
715,599
Rs2,058
1,195
261
119
105
132
3,869
Page 31
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
20.7
59.5
50.2
40.7
5.8
36.0
109,565
219,024
17,043
13,074
2,157
360,863
612
1,223
95
73
12
2,015
20.5
64.8
66.9
68.2
15.2
39.7
60,731
138,642
10,324
8,308
2,639
220,644
323
736
55
44
14
1,172
20.6
62.2
57.7
51.8
10.1
37.9
78,234
167,450
12,732
10,016
2,466
270,898
423
905
69
54
13
1,465
DEPARTMENTAL INCOME
64.0
640,736
3,578
60.3
335,188
1,781
62.1
444,701
2,405
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
10.8
3.8
3.4
0.7
7.0
12.4
38.0
107,663
37,615
33,788
7,025
70,001
124,016
380,108
601
210
189
39
391
693
2,123
9.7
1.0
3.5
0.1
7.6
12.6
34.5
54,139
5,395
19,651
433
42,224
69,795
191,638
288
29
104
2
224
371
1,018
10.3
2.4
3.5
0.4
7.3
12.5
36.2
73,323
16,944
24,718
2,796
52,179
89,228
259,188
396
92
134
15
282
482
1,401
HOUSE PROFIT
26.0
260,628
1,456
25.8
143,550
763
25.9
185,512
1,003
11,753
9,311
25,377
10,333
56,774
Rs203,855
66
52
142
58
317
Rs1,139
1.0
0.5
1.1
0.8
3.4
22.4%
5,640
2,579
6,247
4,330
18,796
Rs124,754
30
14
33
23
100
Rs663
1.1
0.7
1.8
0.9
4.5
21.4%
7,831
4,992
13,104
6,482
32,408
Rs153,104
42
27
71
35
175
Rs828
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
1.2
0.9
2.5
1.0
5.7
20.4%
FHRAI
FHRAI
TABLE 2-3: Indian Hotel Industry - Hotel Size: Financial Report (2001-2002)
Percentage of Revenue
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
233
163
28
30
5,324
51.9%
Rs1,063
82
15,413
54.7%
Rs1,740
51.8%
37.0
3.5
2.0
1.5
4.2
100.0
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Amount Per Available Room

2001-2002
All India
Average
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
424
233
163
28
234
43,558
54.9%
Rs3,724
63
11,727
53.2%
Rs2,058
30
5,324
51.9%
Rs1,063
82
15,413
54.7%
Rs1,740
52.4%
32.4
7.7
2.7
2.3
2.6
100.0
54.4%
27.5
6.8
3.8
3.5
4.0
100.0
53.2%
30.9
6.8
3.1
2.7
3.4
100.0
Rs188,007
134,461
12,855
7,153
5,459
15,247
363,183
27.8
66.7
91.1
86.7
18.2
45.3
19.3
60.2
64.5
67.1
18.9
38.0
19.7
62.9
47.5
37.4
1.7
35.5
20.6
62.2
57.7
51.8
10.1
37.9
DEPARTMENTAL INCOME
54.7
62.0
64.5
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
9.7
2.1
2.8
0.1
6.8
12.0
33.6
10.5
2.2
3.4
0.2
7.3
13.8
37.4
HOUSE PROFIT
21.1
0.8
0.5
1.8
1.3
4.4
16.7%
COMPOSITION
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Page 32
HVS International
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
2001-2002
All India
Average
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
424
233
163
28
424
234
43,558
54.9%
Rs3,724
63
11,727
53.2%
Rs2,058
30
5,324
51.9%
Rs1,063
82
15,413
54.7%
Rs1,740
234
43,558
54.9%
Rs3,724
63
11,727
53.2%
Rs2,058
Rs328,556
202,996
48,087
17,102
14,155
16,341
627,236
Rs692,061
350,057
86,747
48,070
44,682
50,284
1,271,900
Rs380,562
220,976
48,324
22,063
19,336
24,338
715,599
Rs1,063
760
73
40
31
86
2,053
Rs1,740
1,075
255
91
75
87
3,322
Rs3,724
1,884
467
259
240
271
6,844
Rs2,058
1,195
261
119
105
132
3,869
52,227
98,211
6,513
4,730
2,781
164,463
63,431
151,108
11,033
9,497
3,092
238,161
136,095
274,706
22,832
16,725
862
451,221
78,234
167,450
12,732
10,016
2,466
270,898
295
555
37
27
16
930
336
800
58
50
16
1,261
732
1,478
123
90
5
2,428
423
905
69
54
13
1,465
62.1
198,720
389,075
820,679
444,701
1,123
2,060
4,416
2,405
10.1
3.1
3.7
0.6
7.4
11.2
36.3
10.3
2.4
3.5
0.4
7.3
12.5
36.2
35,380
6,745
10,296
321
24,837
43,649
121,227
66,116
12,648
21,199
1,379
45,648
86,787
233,776
128,539
36,568
47,282
8,316
94,681
142,956
458,341
73,323
16,944
24,718
2,796
52,179
89,228
259,188
200
38
58
2
140
247
685
350
67
112
7
242
460
1,238
692
197
254
45
510
769
2,466
396
92
134
15
282
482
1,401
24.6
28.3
25.9
0.9
0.6
2.5
1.3
5.3
19.4%
1.3
0.9
1.2
0.4
3.8
24.4%
1.1
0.7
1.8
0.9
4.5
21.4%
Amount Per Occupied Room

2001-2002
All India
Average
77,493
155,299
362,338
185,512
438
822
1,950
1,003
3,046
1,718
6,432
4,828
16,024
Rs61,469
5,912
3,644
15,386
8,200
33,141
Rs122,158
16,842
11,227
15,618
4,770
48,457
Rs313,881
7,831
4,992
13,104
6,482
32,408
Rs153,104
17
10
36
27
91
Rs348
31
19
81
43
176
Rs647
91
60
84
26
261
Rs1,689
42
27
71
35
175
Rs828
TABLE 2-4: Indian Hotel Industry - Hotel Size & Chain Affiliation: Market Data
Market Segmentation
Less Than
50 Rooms
408
50 to 150
Rooms
214
More Than
150 Rooms
27
Chain
Affiliated
99
Independent
550
0.5%
38.5
6.1
1.8
24.7
8.9
3.9
1.2
6.5
4.4
3.7
100.0
1.5%
40.1
8.0
1.8
16.5
6.9
6.1
2.6
5.7
6.8
3.9
100.0
9.1%
22.8
17.4
1.6
8.4
5.8
5.8
5.9
3.0
15.9
4.2
100.0
4.3%
28.9
9.9
1.3
19.1
9.7
6.2
2.6
4.1
9.7
4.3
100.0
0.7%
40.1
6.7
1.9
21.7
7.8
4.5
1.7
6.4
4.9
3.6
100.0
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
476
261
36
119
654
Domestic Guests
Foreign Guests
Total
79.2%
20.8
100.0
75.6%
24.4
100.0
56.0%
44.0
100.0
63.4%
36.6
100.0
79.3%
20.7
100.0

Total
53.4%
46.6
100.0
61.7%
38.3
100.0
64.4%
35.6
100.0
55.2%
44.8
100.0
56.9%
43.1
100.0
2.9
2.8
2.3
2.2
2.9
3.0
3.9
2.6
45.9%
46.7%
49.2%
39.2%
47.3%
COMPOSITION
Number of res ponses:
Airline Crew
Complimentary Rooms
Meeting Participants (Less than 100
Tour Groups - Domes tic
Other
Total
Guest Analysis
COMPOSITION
2.9
3.1
COMPOSITION
ASEAN*
Australia
Canada
Caribbean
China
France
Germany
Japan
Middle East
Other European
Russia
SAARC**
South Africa
UK
USA
Other
Total
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
288
173
28
88
401
5.4%
4.1
3.8
0.3
1.5
6.2
8.1
4.2
3.9
10.2
2.0
10.1
1.6
16.6
14.3
7.5
100.0
6.5%
3.3
2.3
0.4
1.9
7.9
7.2
7.4
2.6
10.2
2.1
8.8
2.1
15.7
13.9
7.8
100.0
5.1%
2.8
1.7
0.4
0.9
5.0
6.4
8.4
2.5
9.2
1.6
4.1
1.0
22.9
12.3
15.8
100.0
5.1%
3.2
2.6
0.3
2.1
8.4
9.3
8.3
2.2
9.8
2.2
4.7
1.4
17.0
11.0
12.5
100.0
5.9%
3.9
3.3
0.3
1.5
6.4
7.4
5.0
3.6
10.2
2.0
10.3
1.8
16.5
14.7
7.1
100.0
* ASEAN: Association of South East Asian Nations

HVS International
Page 33
FHRAI
TABLE 2-5: Indian Hotel Industry - Hotel Size & Chain Affiliation: Monthly & Daily Occupancy
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
427
245
35
113
594
56.8%
54.9
51.7
53.4
56.5
53.7
48.9
49.2
49.5
54.1
57.5
61.8
59.8%
61.0
53.7
55.0
54.8
51.5
49.6
50.9
51.8
52.5
58.0
62.3
62.5%
67.0
57.4
58.6
48.8
47.8
47.7
48.5
50.3
47.4
54.0
57.3
54.8%
58.4
50.1
49.9
46.3
44.0
43.1
45.8
44.7
46.1
52.8
56.9
58.7%
57.5
53.1
55.0
57.3
54.3
50.2
50.5
51.4
54.5
58.4
62.7
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
357
203
28
86
502
Monday
53.0%
55.3%
53.4%
53.5%
53.9%
Tuesday
54.4
58.6
56.4
54.2
56.3
Wednesday
55.7
60.1
58.4
56.0
57.6
Thursday
56.5
59.4
58.6
55.3
58.0
Friday
57.7
57.2
54.5
56.0
57.6
Saturday
54.8
52.1
52.1
54.9
53.5
Sunday
48.1
47.8
51.2
52.2
47.5
COMPOSITION
January
February
March
April
May
June
July
August
September
October
November
December

COMPOSITION
TABLE 2-6: Indian Hotel Industry - Hotel Size & Chain Affiliation: Sources of Reservation
COMPOSITION
Global Distributi on System (GDS)
Other Online Reservation Systems
Other Websites
Others
Total
FHRAI
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
464
258
33
118
637
4.0%
59.0
1.4
5.0
18.8
1.4
1.7
8.9
100.0
7.8%
53.5
1.5
4.2
19.7
2.0
1.3
10.1
100.0
7.6%
49.5
3.0
6.7
20.1
1.7
1.3
10.1
100.0
16.3%
42.8
1.9
5.8
21.8
4.1
0.9
6.4
100.0
3.4%
59.2
1.5
4.6
18.6
1.1
1.7
9.9
100.0
Page 34
HVS International
TABLE 2-7: Indian Hotel Industry - Hotel Size & Chain Affiliation: Marketing Media
COMPOSITION
Direct Mail
Hotel Website
Loyalty Card Program
Merchandising
Other Internet Si te
Outdoor Advertisi ng
Print Advertising
Promotions
Radio Advertising
Telemarketing
TV Advertising
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
464
255
36
120
635
75.7%
59.1
17.9
15.3
42.9
60.8
88.2
57.3
5.2
33.6
21.1
85.9%
67.8
32.2
21.6
49.8
67.1
90.6
73.3
7.1
45.1
27.5
91.7%
91.7
75.0
36.1
47.2
61.1
100.0
88.9
22.2
61.1
30.6
90.0%
83.3
54.2
28.3
50.0
74.2
94.2
89.2
19.2
46.7
35.8
78.0%
59.8
20.0
16.5
44.6
60.8
88.7
59.5
4.3
37.3
21.4
TABLE 2-8: Indian Hotel Industry - Hotel Size & Chain Affiliation: Payment Methods
Payment Methods Used
COMPOSITION
Cash Sales
Credit Card Sale s
Total
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
472
256
34
112
650
56.3%
24.5
18.7
0.5
100.0
39.4%
31.4
28.3
1.0
100.0
17.6%
41.9
39.7
0.8
100.0
28.9%
32.5
37.6
1.0
100.0
52.3%
26.7
20.3
0.6
100.0
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
377
234
34
108
537
11.6%
6.1
37.1
40.1
5.2
100.0
14.2%
7.5
35.1
39.7
3.5
100.0
23.8%
10.1
26.3
35.6
4.2
100.0
21.9%
8.9
30.6
35.5
3.1
100.0
11.4%
6.4
36.8
40.6
4.8
100.0
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
357
223
33
107
506
2.8%
1.5
2.6
2.6
1.0
3.1%
2.0
2.2
2.1
0.9
3.3%
2.3
1.9
1.9
1.1
3.3%
2.1
2.1
2.1
1.0
2.8%
1.6
2.5
2.4
0.9
Credit Cards Used
COMPOSITION
American Express
Diners Club
Mastercard/Eurocard
Visa
Other
Total
COMPOSITION
American Express*
Diners Club
Mastercard/Eurocard
Visa
Other
HVS International
Page 35
FHRAI
TABLE 2-9: Indian Hotel Industry - Hotel Size & Chain Affiliation: Technology &
Environmental Issues
Room Size
Accounting System
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
410
246
35
111
580
90.0%
91.5%
97.1%
90.1%
91.0%
Call Ac cou ntin g System
42.7
58.1
77.1
64.0
47.2
Central Reservatio n System (C RS)
15.6
31.3
48.6
55.0
16.7
Electronic Keycard
8.1
16.7
57.1
28.8
10.7
Energy M anagemen t System
7.8
15.9
25.7
21.6
9.7
Internet/E-Mail
72.7
85.4
94.3
93.7
75.3
Internet/Websit e
54.9
71.1
85.7
82.0
58.5
Intranet System
18.8
28.1
37.1
32.4
21.2
Loc al Area Netw ork (L AN)
38.8
69.5
74.3
70.3
47.9
32.0
62.2
74.3
66.7
40.7
Point of Sale System for Food and Beverage
39.8
73.2
85.7
80.2
49.0
18.8
52.9
74.3
60.4
28.6
Yield Manag ement System
8.3
18.3
20.0
17.1
11.6
Other
4.6
7.7
25.7
13.5
5.5

Room Size
Less Than
50 Rooms
50 to 150
Rooms
More Than
150 Rooms
Chain
Affiliated
Independent
385
238
37
107
553
25.7%
46.2%
73.0%
55.1%
32.0%
Air (Indoor Air Qua lity)
29.1
48.7
64.9
57.9
34.4
27.0
39.9
48.7
51.4
29.3
94.0
96.2
97.3
96.3
94.8
82.9
87.4
94.6
95.3
83.2
61.3
83.2
91.9
88.8
67.5
Fresh Water Quality
64.7
79.8
97.3
87.9
68.9
Noise (External)
29.4
45.4
64.9
52.3
34.2
Noise (In House)
37.1
51.7
67.6
56.1
41.8
Solid Waste Disposa l
27.0
41.2
48.7
48.6
30.4
Solid Waste Production ( Quality)
13.0
31.9
46.0
43.0
17.5
Solid Waste Production ( Segregation)
20.8
40.8
59.5
48.6
26.6
Solid Waste Production ( Volume)
21.3
40.8
54.1
46.7
26.9
33.5
53.4
78.4
69.2
38.2
70.1
79.0
62.2
79.4
71.6
61.8
72.3
78.4
80.4
63.8
21.3
37.4
40.5
39.3
26.0
22.9
39.1
40.5
37.4
28.2
Use of Pesticides and Herbicides (Horticulture / Gardens)
42.3
66.3
63.6
57.9
39.8
52.4
67.3
68.6
65.4
51.0
72.0
79.8
70.3
83.2
73.1
47.0
66.4
67.6
71.0
52.1
Waste Water Quality
20.8
50.4
78.4
63.6
29.1
Waste Water Volume
28.8
55.5
78.4
63.6
36.9
Water Consumption
80.5
87.8
97.3
92.5
82.5
FHRAI
Page 36
HVS International
3. Indian Hotel Industry - Seven Major Cities
In this section, we have highlighted the hotels in seven major cities: New Delhi, Mumbai,
Kolkata, Pune, Chennai, Bangalore and Goa. In certain cities and for certain star categories,
we were unable to show the minimum data requirement of at least four hotels in each
representation and have reflected this as 'ID' (insufficient data). With the exception of very
few, most cities had insufficient data in individual star categories; therefore, we have
combined star categories to enable the information to be summarised. However, in doing so
we have been careful to combine star categories which are broadly similar.
Due to better responses from Chennai, we could cover two groups for this city.
In terms of occupancy, three-star and two-star properties in Chennai (69.1%) and fivestar deluxe, four-star and three-star properties in Kolkata (66.7%) were market leaders.
Five-star deluxe and five-star properties in Delhi achieved the highest average rate of
Rs 5,537. Chennais three-star and two-star properties enjoyed the highest net income
(33.7%), followed by three-star & two-star hotels in Goa (31%).
Bangalore's five-star deluxe, five-star and four-star properties had the highest average
number of employees per room at 2.5. Mumbai's five-star deluxe, five-star and four-star
hotels had the second highest average number of employees at 2.2.
Direct enquiry / hotel representatives and travel agents / tour operators are the most
important sources of reservation for all hotels. Budget hotels, in particular, showed very
high levels of dependency on direct enquiry.
Energy consumption is the most closely monitored environmental issue, essentially due
to its high cost and effect on the bottom-line.
Five-star deluxe and five-star hotels in Delhi had the highest percentage of foreign
guests (61.6%), followed by five-star deluxe, five-star and four-star hotels in Chennai
(48.6%).
HVS International
Page 37
FHRAI
FHRAI
TABLE 3-1: Indian Hotel Industry - Seven Major Cities: Facilities and Guest Analysis
New Delhi
Five-Star
Deluxe &
Five-Star
8
COMPOSITION
Number of response s:
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
10
9
Five-Star
Deluxe &
Five-Star
11
Kolkata
Four-Star
& Three- Two-Star &
Star One-Star
28
40
Pune
Five-Star
Deluxe, FourTwoStar & Three- Star &
Star One-Star
8
20
Chennai
Bangalore
Five-Star
Five-Star Three-Star, Deluxe, FiveDeluxe, & Two-Star & Star & Four- Three- Star
Four Star
One-Star
Star & Two-Star
5
17
5
18
Goa
Five-Star
Deluxe, FiveStar & FourStar
10
ThreeStar &
Two-Star
18
Five-Star
Deluxe, FiveStar & Four- Three-Star
Star & Two-Star
8
16
Air-Conditioned
Single
Double
Suites
70.9
178.8
28.5
20.2
52.0
3.8
2.7
20.2
1.0
54.1
117.6
20.3
9.1
40.1
5.2
3.9
22.8
2.3
29.6
64.8
10.1
2.1
19.1
3.3
0.4
85.2
5.6
1.0
10.2
2.2
0.0
129.6
12.0
6.3
49.1
8.4
9.4
119.9
11.1
9.3
22.9
6.4
16.3
129.8
16.3
0.3
54.2
4.1
Non-Air-Conditioned
Single
Double
Suites
0.0
0.0
0.0
278.1
0.0
0.0
0.0
76.0
4.0
4.9
0.7
33.4
0.0
0.0
0.0
191.9
0.1
0.2
0.0
54.8
0.6
0.8
0.3
30.6
0.0
0.0
0.0
104.5
5.0
10.9
0.1
40.4
0.0
0.0
0.0
91.2
2.6
16.2
1.7
33.9
0.0
0.0
0.0
141.6
3.7
5.7
0.0
73.1
0.0
0.0
0.0
140.4
7.5
18.4
1.2
65.8
0.0
0.0
0.0
162.3
0.0
8.1
0.1
66.8
Total Average Rooms

New Delhi
Page 38
COMPOSITION
Restaurant
Bar
Others
Total
Five-Star
Deluxe &
Five-Star
8
3.6
1.4
1.1
6.1
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
9
6
2.0
1.3
0.7
4.0
Five-Star
Deluxe &
Five-Star
10
1.0
0.0
0.5
1.5
3.0
1.3
0.5
4.8
Kolkata
Four-Star
& Three- Two-Star &
Star One-Star
24
30
1.5
1.2
1.1
3.8
1.0
0.8
0.4
2.2
Pune
Five-Star
Star One-Star
8
12
2.3
1.3
0.3
3.8
1.2
0.3
0.5
1.9
Chennai
Bangalore
Five-Star
Four Star
One-Star
Star & Two-Star
5
12
5
18
1.8
1.0
0.8
3.6
1.2
0.4
0.0
1.6
3.4
1.4
1.6
6.4
1.5
0.9
0.7
3.2
Goa
Five-Star
10
ThreeStar &
Two-Star
16
2.7
1.2
1.8
5.7
1.6
0.8
0.8
3.1
Five-Star
Star & Two-Star
8
15
3.8
2.6
0.6
7.0
1.5
1.6
0.2
3.3
Guest Analysis
New Delhi
COMPOSITION
Five-Star
Deluxe &
Five-Star
7
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
8
6
Five-Star
Deluxe &
Five-Star
11
Kolkata
Four-Star
& Three- Two-Star &
Star One-Star
24
36
Pune
Five-Star
Star One-Star
7
18
Chennai
Bangalore
Five-Star
Four Star
One-Star
Star & Two-Star
5
17
5
15
Goa
Five-Star
10
ThreeStar &
Two-Star
14
Five-Star
Star & Two-Star
8
14
HVS International
Domestic Guests
Foreign Guests
Total
38.4%
61.6
100.0
68.6%
31.4
100.0
75.8%
24.2
100.0
52.9%
47.1
100.0
66.3%
33.7
100.0
72.6%
27.4
100.0
77.6%
22.4
100.0
79.3%
20.6
100.0
53.5%
46.5
100.0
89.8%
10.2
100.0
51.4%
48.6
100.0
77.2%
22.8
100.0
61.4%
38.6
100.0
84.9%
15.1
100.0
52.3%
47.7
100.0
59.5%
40.5
100.0

Total
81.4%
18.6
100.0
48.4%
51.6
100.0
71.6%
28.4
100.0
86.1%
13.9
100.0
65.5%
34.5
100.0
66.0%
34.0
100.0
79.0%
21.0
100.0
68.0%
32.0
100.0
ID
65.1%
34.9
100.0
74.2%
25.8
100.0
72.5%
27.5
100.0
87.5%
12.5
100.0
73.6%
26.4
100.0
36.3%
63.7
100.0
30.3%
69.7
100.0

1.8
1.5
51.0%
3.5
2.0
49.3%
3.7
2.7
38.0%
1.8
2.3
40.4%
3.4
3.2
48.4%
4.6
4.0
56.5%
4.8
7.3
72.7%
2.8
3.1
58.7%
1.6
3.6
79.5%
2.9
3.8
69.7%
2.8
2.8
37.5%
2.6
4.7
51.3%
2.4
2.1
43.6%
3.1
2.8
52.2%
3.0
10.6
21.0%
2.9
8.4
25.7%
HVS International
TABLE 3-2: Indian Hotel Industry - Seven Major Cities: Staffing

New Delhi
Five-Star
Deluxe &
Five-Star
8
COMPOSITION
Managers
Supervisors
Staff
Male
Female
Male
Female
Male
Female
Total
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
9
9
Five-Star
Deluxe &
Five-Star
11
Kolkata
Five-Star
Four-Star
Deluxe, Four& Three- Two-Star & Star & ThreeStar One-Star
Star
27
40
7
Pune
Chennai
Bangalore
Goa
TwoFive-Star ThreeFive-Star ThreeFive-Star ThreeStar & Five-Star Three-Star, Deluxe, Five- Star & Deluxe, Five- Star & Deluxe, Five- Star &
One- Deluxe, & Two-Star & Star & FourTwo- Star & FourTwo- Star & FourTwoStar Four Star
One-Star
Star
Star
Star
Star
Star
Star
18
5
17
5
16
10
18
8
16
54.5
15.1
83.4
16.0
351.8
39.8
560.5
8.4
1.4
6.2
1.2
94.9
6.7
118.9
1.3
0.2
1.8
0.1
16.2
0.4
20.1
32.6
8.4
61.5
12.4
277.2
25.3
417.3
7.0
1.6
10.4
1.5
77.9
4.9
103.3
1.6
0.3
3.0
0.5
27.2
1.3
33.7
21.6
7.1
41.9
6.9
129.7
10.0
217.1
2.1
0.3
3.6
0.7
21.6
1.3
29.6
18.8
4.8
15.8
2.4
93.6
9.6
145.0
1.8
0.3
3.0
1.1
16.5
1.4
23.9
15.6
3.6
36.0
7.0
184.0
5.6
251.8
7.0
1.1
14.7
1.4
88.5
7.2
119.9
26.4
8.0
34.9
9.6
214.5
16.0
309.4
5.6
1.3
9.6
1.2
80.1
4.7
102.6
24.8
6.6
42.5
8.8
196.8
43.8
323.1
6.6
1.3
6.3
3.1
63.9
9.3
90.4
2.1
1.7
0.7
2.2
1.8
1.3
1.8
0.8
1.3
0.8
1.8
1.5
2.5
1.8
2.1
1.3
Page 39

New Delhi
Five-Star
Deluxe &
Five-Star
4
COMPOSITION
Managers
Four-Star
& Three- Two-Star &
Star One-Star
ID
ID
Mumbai
Five-Star
Deluxe &
Five-Star
5
Kolkata
Five-Star
Four-Star
Deluxe, Four& Three- Two-Star & Star & ThreeStar One-Star
Star
14
16
4
Pune
Chennai
Bangalore
Goa
TwoFive-Star ThreeFive-Star ThreeFive-Star ThreeStar & Five-Star Three-Star, Deluxe, Five- Star & Deluxe, Five- Star & Deluxe, Five- Star &
One- Deluxe, & Two-Star & Star & FourTwo- Star & FourTwo- Star & FourTwoStar Four Star
One-Star
Star
Star
Star
Star
Star
Star
12
ID
11
ID
7
8
10
4
8
FT
ST
98.8%
1.2
100.0
51.3%
17.9
69.2
71.4%
12.9
84.3
79.7%
13.5
93.2
72.5%
19.1
91.7
66.7%
25.0
91.7
47.0%
45.5
92.4
78.9%
14.3
93.2
78.9%
4.8
83.7
51.2%
30.9
82.2
80.3%
19.7
100.0
70.4%
29.6
100.0
FT
ST
92.3
3.5
95.8
41.6
27.1
68.7
42.2
26.4
68.6
29.0
49.3
78.3
68.6
23.9
92.5
52.8
25.9
78.7
36.4
31.8
68.2
69.1
23.9
93.0
69.6
14.6
84.1
58.2
18.5
76.7
48.1
51.9
100.0
44.1
38.5
82.6
FT
ST
Avg. Trained Staff
75.6
19.3
94.9
16.3
24.2
40.6
31.2
20.5
51.6
27.7
42.0
69.6
31.0
32.2
63.2
24.8
30.0
54.8
20.5
48.8
69.3
41.8
28.1
69.9
49.4
26.6
75.9
47.0
24.8
71.8
40.8
59.2
100.0
33.2
44.1
77.3
Total Avg. Trained Em ployees

96.9
3.1
59.5
40.5
68.2
31.8
80.4
19.6
82.5
17.5
75.1
24.9
76.6
23.4
85.4
14.6
81.3
18.8
76.9
23.1
100.0
0.0
86.6
13.4
75.0%
72.7%
25.0%
10.0%
50.0%
10.0%
23.5%
33.3%
100.0%
11.1%
75.0%
12.5%
Avg. Trained Managers

Supervisors
Avg. Trained Supervisors
Staff
Hotels with Training Department
FHRAI
FT: Formal training - mi nimum one year's certificate/di ploma
ST: Short-term traini ng
FHRAI
TABLE 3-3: Indian Hotel Industry - Seven Major Cities: Financial Report - Percentage of Revenue
COMPOSITION
Number of r esponses:
New Delhi
Mumbai
Five-Star Four-Star Two-Star

Deluxe & & Three- & OneFive-Star
Star
Star

Star
Star
Pune
Chennai
ThreeFive-Star Star, TwoDeluxe, &

Star &
Four Star One-Star
Five-Star
Deluxe,
Five-Star & Three- Star
Four-Star & Two-Star
Goa
Five-Star
Deluxe,
Five-Star
& Four- Three-Star
Star & Two-Star
13
24
10
51
10,355
61.8%
Rs2,061
195
34,690
61.4%
Rs4,352
67
15,767
65.6%
Rs2,591
30
6,494
64.4%
Rs1,406
120
26,582
66.7%
Rs3,126
33
6,909
57.5%
Rs686
29
6,136
59.0%
Rs658
141
30,246
59.7%
Rs4,051
78
17,262
69.1%
Rs1,517
165
34,469
57.3%
Rs3,526
57
12,164
64.3%
Rs1,544
166
32,930
57.4%
Rs2,142
57
11,355
54.2%
Rs975
55.4%
26.0
7.4
4.1
5.0
2.0
100.0
41.9%
50.5
0.9
1.2
0.2
5.3
100.0
59.5%
29.9
2.7
2.9
2.4
2.7
100.0
68.4%
25.2
2.3
2.2
1.0
0.9
100.0
70.3%
21.0
3.4
1.6
0.5
3.2
100.0
54.1%
29.3
8.8
2.8
2.5
2.5
100.0
72.6%
16.2
5.2
3.6
0.8
1.5
100.0
67.1%
17.3
2.7
1.8
2.0
9.0
100.0
54.8%
27.2
9.4
5.2
2.0
1.5
100.0
45.9%
34.6
12.8
4.1
1.2
1.3
100.0
54.9%
26.1
7.3
5.5
1.2
4.9
100.0
49.2%
42.5
3.2
2.1
1.4
1.5
100.0
46.9%
30.4
5.1
1.4
5.6
10.8
100.0
39.8%
48.5
1.2
0.9
5.3
4.3
100.0
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Rental & Other Inc ome
Total
23.9
66.5
44.6
34.0
1.5
39.1
14.8
57.2
102.3
190.8
124.0
43.8
14.2
62.0
62.9
57.3
13.9
32.2
19.6
73.5
85.5
80.8
29.2
36.6
24.6
71.9
125.7
117.4
20.3
38.1
21.8
62.4
70.8
64.3
10.8
39.4
27.2
91.1
100.7
118.2
196.4
46.8
33.9
132.0
99.8
23.7
0.5
51.6
15.0
51.1
41.3
45.1
0.0
29.9
24.5
47.3
61.3
68.8
5.7
37.1
15.2
61.2
38.5
78.2
1.5
32.0
14.9
61.8
55.3
50.2
5.2
37.5
24.7
62.3
65.3
40.2
0.0
36.8
20.4
51.8
83.1
58.6
0.0
37.7
DEPARTMENTAL INCOME
60.9
56.2
67.8
63.4
61.9
60.6
53.2
48.4
70.1
62.9
68.0
62.5
63.2
62.3
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
6.2
3.2
3.4
0.4
7.4
10.3
31.0
9.7
0.2
1.6
0.0
5.5
12.6
29.5
13.7
2.0
3.3
0.5
7.0
11.1
37.5
10.1
0.8
2.1
0.0
9.9
13.4
36.3
11.5
1.2
2.1
0.0
9.1
16.1
39.9
9.4
0.6
4.9
0.0
6.8
13.1
34.8
14.8
4.5
3.2
0.0
5.8
11.5
39.8
6.4
2.5
2.1
0.0
3.1
7.8
21.8
7.7
4.2
3.7
1.0
5.7
11.9
34.2
6.9
0.6
2.2
0.4
5.1
12.4
27.7
8.5
6.4
3.8
1.2
8.2
9.0
37.2
17.4
0.8
2.4
0.0
10.5
12.4
43.4
14.6
1.0
7.4
0.6
9.8
15.3
48.7
6.3
0.0
4.5
0.0
10.0
8.9
29.7
HOUSE PROFIT
30.0
26.7
30.3
27.1
22.0
25.7
13.3
26.6
35.8
35.2
30.9
19.1
14.5
32.5
1.1
0.7
0.0
0.3
2.0
0.4
0.3
0.8
1.3
2.8
2.6
0.8
0.3
0.1
3.8
0.7
0.4
0.5
0.1
1.8
1.3
0.3
0.4
0.3
2.2
1.8
0.7
2.7
1.2
6.4
0.4
0.1
0.7
2.6
3.8
0.9
0.9
1.1
1.6
4.5
0.5
2.1
2.3
4.2
9.1
1.0
0.3
0.0
0.2
1.5
1.1
0.8
5.0
0.1
7.0
1.1
0.2
0.2
1.0
2.4
0.6
0.6
1.5
0.4
3.2
0.3
0.5
0.5
0.1
1.5
28.0%
23.9%
26.4%
25.4%
19.7%
19.3%
9.6%
22.0%
26.7%
33.7%
23.9%
16.7%
11.4%
31.0%
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Rental & Other Inc ome
Total
Page 40
HVS International
FIXED EXPENSES
Property Taxes
Insurance
Other Fixed Expens es
Rent
Total
NET INCOME**
ID
Bangalore
Five-Star
Deluxe,
Five-Star
Three& FourStar &
Star Two-Star
301
58,088
55.7%
Rs5,537
Average Total Rooms:

Average Occupied Rooms:
Average Occupancy:
Average Rate:
ID
Kolkata
Five-Star
Deluxe,
Four-Star Two-Star
& Three- & OneStar
Star
HVS International
TABLE 3-4: Indian Hotel Industry - Seven Major Cities: Financial Report Amount Per Available Room
New Delhi
COMPOSITION
Average Occupancy:
Average Rate:
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Rental & Other Inco me
Total
Page 41
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
DEPARTMENTAL INCOME
Mumbai
Five-Star
Deluxe & Four-Star & Two-Star &
Five-Star Three-Star
One-Star
ID
Kolkata
Five-Star
One-Star
Pune
Five-Star
Deluxe, Two-Star
Four-Star & & OneThree- Star
Star
Five-Star Three-Star,
Deluxe, & Two-Star &
Four Star One-Star
ID
Chennai
Bangalore
Goa
Five-Star
Deluxe,
Five-Star
Deluxe,
Five-Star
Deluxe,
Five-Star & Three-Star
13
24
10
301
58,088
55.7%
Rs5,537
51
10,355
61.8%
Rs2,061
195
34,690
61.4%
Rs4,352
67
15,767
65.6%
Rs2,591
30
6,494
64.4%
Rs1,406
120
26,582
66.7%
Rs3,126
33
6,909
57.5%
Rs686
29
6,136
59.0%
Rs658
141
30,246
59.7%
Rs4,051
78
17,262
69.1%
Rs1,517
165
34,469
57.3%
Rs3,526
57
12,164
64.3%
Rs1,544
166
32,930
57.4%
Rs2,142
57
11,355
54.2%
Rs975
Rs1,068,606
502,691
143,546
79,389
96,653
38,687
1,929,573
Rs418,519
504,966
9,020
12,346
1,969
52,653
999,472
Rs774,138
388,879
35,359
37,612
30,909
35,350
1,302,247
Rs607,591
223,977
20,832
19,581
8,802
7,518
888,302
Rs301,340
90,120
14,708
6,787
2,112
13,595
428,661
Rs695,342 Rs143,520
375,971
32,103
113,476
10,215
35,625
7,136
31,628
1,652
32,257
3,003
1,284,297 197,628
Rs141,111
36,448
5,762
3,840
4,255
18,880
210,296
Rs869,002
432,259
149,981
82,023
30,924
23,012
1,587,200
Rs335,103
252,823
93,354
30,009
8,972
9,693
729,955
Rs737,275
351,245
98,153
74,298
16,604
66,087
1,343,662
Rs330,778
285,740
21,723
14,261
9,398
10,322
672,221
Rs424,536
275,169
45,829
12,384
50,397
97,337
905,651
Rs194,852
237,669
5,831
4,546
26,141
20,972
490,011
255,048
429,987
35,440
32,912
598
753,984
62,020
294,021
12,626
3,757
65,273
437,697
109,986
263,167
23,668
17,696
4,924
419,441
119,241
179,907
16,751
7,111
2,195
325,204
74,160
75,349
8,528
2,479
2,764
163,280
151,614
305,566
25,225
20,351
3,487
506,243
39,003
38,538
7,185
1,951
5,899
92,577
47,877
55,699
3,831
1,007
87
108,502
130,082
297,330
33,837
13,954
0
475,202
82,155
163,629
18,400
6,176
549
270,908
111,996
274,896
28,641
12,985
1,011
429,529
49,266
189,911
7,891
4,716
532
252,315
104,973
199,977
8,087
20,263
0
333,300
39,697
126,123
3,778
15,324
0
184,923
1,175,589
561,776
882,806
563,098
265,382
778,054
105,051
101,794
1,111,998
459,047
914,133
419,906
572,351
305,088
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
120,465
61,728
65,721
8,159
142,284
198,985
597,342
96,928
1,716
16,294
0
54,809
125,410
295,156
177,838
25,426
43,124
6,178
91,142
145,152
488,859
89,519
7,151
18,682
0
87,723
118,856
321,930
49,349
5,083
8,929
138
38,825
68,907
171,230
120,319
7,462
63,278
0
87,660
168,679
447,398
29,212
8,897
6,323
34
11,503
22,762
78,731
13,573
5,245
4,353
0
6,478
16,302
45,951
122,848
66,844
58,027
16,667
89,629
188,848
542,862
50,073
4,680
16,264
3,108
36,941
90,809
201,875
114,183
86,456
51,421
15,572
110,226
121,375
499,232
116,884
5,258
16,013
23
70,454
83,198
291,832
132,245
9,043
66,999
5,722
88,762
138,132
440,903
30,954
0
21,961
0
49,151
43,440
145,507
HOUSE PROFIT
578,247
266,619
393,946
241,167
94,152
330,657
26,320
55,843
569,137
257,173
414,901
128,074
131,448
159,581
20,465
13,290
0
4,989
38,745
4,309
3,005
7,721
12,706
27,740
34,051
10,177
4,436
1,288
49,953
6,600
3,122
4,668
1,253
15,643
5,347
1,168
1,747
1,286
9,548
23,264
8,630
35,216
15,086
82,197
707
152
1,364
5,223
7,445
1,986
1,906
2,224
3,402
9,517
8,505
32,645
37,135
66,324
144,610
6,918
2,389
117
1,687
11,112
14,736
10,270
67,037
1,892
93,935
7,138
1,454
1,176
6,446
16,213
5,639
5,322
13,869
3,844
28,674
1,644
2,419
2,630
704
7,398
Rs539,502
Rs238,879
Rs343,994
Rs225,524
Rs84,604
Rs248,460 Rs18,875
Rs46,325
Rs424,527
Rs246,061
Rs320,966
Rs111,861
Rs102,774
Rs152,183
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
FHRAI
FHRAI
TABLE 3-5: Indian Hotel Industry - Seven Major Cities: Financial Report: Amount Per Occupied Room
New Delhi
COMPOSITION
Mumbai
Five-Star
One-Star
Five-Star
One-Star
Five-Star
Deluxe,
Four-Star &
Three- Star
Pune
Two-Star
& OneStar
Four Star One-Star
Bangalore
Goa
Five-Star
Deluxe,
Five-Star
Deluxe,
Five-Star
Deluxe,
Page 42
HVS International
13
24
10
301
58,088
55.7%
Rs5,537
51
10,355
61.8%
Rs2,061
195
34,690
61.4%
Rs4,352
67
15,767
65.6%
Rs2,591
30
6,494
64.4%
Rs1,406
120
26,582
66.7%
Rs3,126
33
6,909
57.5%
Rs686
29
6,136
59.0%
Rs658
141
30,246
59.7%
Rs4,051
78
17,262
69.1%
Rs1,517
165
34,469
57.3%
Rs3,526
57
12,164
64.3%
Rs1,544
166
32,930
57.4%
Rs2,142
57
11,355
54.2%
Rs975
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Rs5,537
2,605
744
411
501
200
9,999
Rs2,061
2,487
44
61
10
259
4,922
Rs4,352
2,186
199
211
174
199
7,320
Rs2,591
955
89
84
38
32
3,788
Rs1,406
420
69
32
10
63
1,999
Rs3,126
1,690
510
160
142
145
5,774
Rs686
153
49
34
8
14
944
Rs658
170
27
18
20
88
980
Rs4,051
2,015
699
382
144
107
7,399
Rs1,517
1,144
423
136
41
44
3,304
Rs3,526
1,680
469
355
79
316
6,425
Rs1,544
1,334
101
67
44
48
3,138
Rs2,142
1,388
231
62
254
491
4,569
Rs975
1,189
29
23
131
105
2,451
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
1,322
2,228
184
171
3
3,907
305
1,448
62
19
321
2,156
618
1,479
133
99
28
2,358
508
767
71
30
9
1,387
346
351
40
12
13
762
682
1,374
113
91
16
2,276
186
184
34
9
28
442
223
260
18
5
0
506
606
1,386
158
65
0
2,215
372
741
83
28
2
1,226
536
1,315
137
62
5
2,054
230
887
37
22
2
1,178
530
1,009
41
102
0
1,682
199
631
19
77
0
925
DEPARTMENTAL INCOME
6,092
2,767
4,962
2,401
1,238
3,498
502
475
5,184
2,078
4,371
1,960
2,888
1,526
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
624
320
341
42
737
1,031
3,095
477
8
80
0
270
618
1,454
1,000
143
242
35
512
816
2,748
382
30
80
0
374
507
1,373
230
24
42
1
181
321
799
541
34
284
0
394
758
2,011
140
43
30
0
55
109
376
63
24
20
0
30
76
214
573
312
271
78
418
880
2,531
227
21
74
14
167
411
914
546
413
246
74
527
580
2,387
546
25
75
0
329
388
1,362
667
46
338
29
448
697
2,224
155
0
110
0
246
217
728
HOUSE PROFIT
2,996
1,313
2,214
1,028
439
1,486
126
260
2,653
1,164
1,984
598
663
798
106
69
0
26
201
21
15
38
63
137
191
57
25
7
281
28
13
20
5
67
25
5
8
6
45
105
39
158
68
370
3
1
7
25
36
9
9
10
16
44
40
152
173
309
674
31
11
1
8
50
70
49
321
9
449
33
7
5
30
76
28
27
70
19
145
8
12
13
4
37
Rs2,796
Rs1,177
Rs1,934
Rs962
Rs395
Rs1,117
Rs90
Rs216
Rs1,979
Rs1,114
Rs1,535
Rs522
Rs519
Rs761
NET INCOME**
ID
Chennai

Average Occupancy:
Average Rate:
FIXED EXPENSES
Property Taxes
Insurance
Other Fixed Expens es
Rent
Total
ID
Kolkata
HVS International
TABLE 3-6: Indian Hotel Industry - Seven Major Cities: Market Data
Market Segmentation
New Delhi
COMPOSITION
Airline Crew
Complimentary Rooms
Other
Total
Five-Star
Deluxe &
Five-Star
5
8.8%
24.0
37.4
1.8
1.3
8.5
2.7
1.7
0.5
3.8
9.5
100.0
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
5
5
0.9%
36.8
7.3
1.1
21.2
17.3
0.6
0.4
2.3
9.2
3.0
100.0
0.4%
61.4
8.0
1.0
5.6
14.0
0.0
0.0
7.0
0.6
2.0
100.0
Five-Star
Deluxe &
Five-Star
9
10.4%
29.2
33.0
1.6
7.2
2.5
6.8
4.1
1.6
0.9
2.7
100.0
Kolkata
Pune
Five-Star
TwoFour-Star
Deluxe, Four- Star &
& Three- Two-Star & Star & ThreeOneStar One-Star
Star
Star
19
35
7
13
0.9%
39.1
14.1
0.8
15.3
9.4
5.8
0.6
3.0
3.4
7.6
100.0
0.5%
47.8
12.5
1.1
18.8
8.9
1.1
0.5
2.7
1.3
5.1
100.0
3.9%
54.5
10.9
1.3
9.2
6.4
5.3
1.2
1.1
2.2
4.0
100.0
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star Three-Star, Deluxe, FiveThree- Deluxe, FiveThreeDeluxe, & Two-Star & Star & FourStar & Star & FourStar &
Four Star
One-Star
Star Two-Star
Star Two-Star
ID
13
5
8
9
10
0.2%
56.5
6.5
0.2
13.0
12.9
3.9
0.1
4.5
0.9
1.2
100.0
0.4%
50.0
7.2
0.3
22.7
3.4
3.6
0.3
5.5
0.9
5.6
100.0
8.6%
24.4
25.0
3.6
6.2
9.6
6.8
4.4
2.4
4.2
4.8
100.0
1.9%
49.1
12.3
2.3
14.8
5.1
2.9
1.5
2.4
2.0
5.9
100.0
7.1%
39.7
29.0
1.1
4.4
2.9
4.6
3.5
1.0
1.8
4.8
100.0
0.1%
61.1
8.4
0.6
18.0
3.1
0.6
0.5
2.8
0.6
4.2
100.0
Five-Star
Deluxe, FiveThreeStar & FourStar &
Star Two-Star
7
13
2.7%
6.9
3.4
3.4
9.3
10.2
9.5
9.0
8.4
28.5
8.8
100.0
0.8%
19.3
3.9
1.2
25.5
15.4
2.4
2.3
6.3
20.2
2.7
100.0
Page 43

New Delhi
COMPOSITION
FHRAI
ASEAN*
Australia
Canada
Caribbean
China
France
Germany
Japan
Middle East
Other European
Russia
SAARC**
South Africa
UK
USA
Other
Total
* ASEAN: Association of So uth East Asian Nation s
Five-Star
Deluxe &
Five-Star
5
7.8%
2.8
2.2
0.5
0.9
6.3
4.1
8.4
2.3
3.5
2.5
9.0
1.4
13.8
13.0
21.5
100.0
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
7
ID
5.7%
3.0
2.9
0.8
1.0
5.7
7.0
10.0
1.9
13.3
10.1
9.1
0.6
14.4
10.4
4.3
100.0
Five-Star
Deluxe &
Five-Star
8
4.4%
3.5
2.6
0.0
1.0
5.2
10.2
8.2
3.3
8.1
0.4
2.7
1.1
18.0
15.7
15.5
100.0
Kolkata
Pune
Five-Star
TwoFour-Star
Star
Star
18
25
4
11
7.3%
3.6
2.9
1.1
1.3
4.2
5.3
4.0
9.4
9.2
7.4
6.0
5.3
13.7
14.5
4.8
100.0
7.0%
3.0
5.2
0.6
1.8
2.6
4.2
1.8
15.4
8.8
0.9
10.6
3.2
14.8
10.0
10.3
100.0
4.0%
5.0
1.4
0.2
5.3
1.4
7.2
8.1
1.8
5.9
4.2
34.7
0.8
10.2
6.5
3.3
100.0
0.6%
0.6
0.6
0.0
1.3
0.9
4.1
2.0
1.7
12.4
0.6
62.3
0.1
3.5
5.1
4.3
100.0
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star Three-Star, Deluxe, FiveThree- Deluxe, FiveThreeDeluxe, & Two-Star & Star & FourStar & Star & FourStar &
Four Star
One-Star
Star Two-Star
Star Two-Star
ID
7
ID
9
8
9
2.3%
7.1
3.1
0.0
4.0
1.9
6.0
4.0
7.9
6.3
0.3
6.7
3.6
5.1
31.6
10.1
100.0
20.3%
4.1
2.5
0.0
1.5
7.9
6.1
2.0
2.3
5.6
0.0
12.7
1.4
11.8
14.0
7.6
100.0
7.6%
4.0
1.2
0.1
3.0
4.6
8.9
8.9
3.6
9.4
3.5
1.7
1.0
10.4
20.6
11.6
100.0
13.0%
2.4
3.3
0.6
2.4
3.6
5.7
6.7
3.1
6.1
1.6
19.8
2.6
9.4
16.7
3.2
100.0
Five-Star
Deluxe, FiveThreeStar & FourStar &
Star Two-Star
7
13
2.3%
0.8
0.8
0.0
0.0
0.8
6.2
0.8
1.5
9.1
1.7
1.0
0.3
67.6
0.8
6.5
100.0
1.8%
2.4
2.4
0.0
0.1
3.6
5.1
1.1
1.4
16.7
4.2
1.3
1.3
47.6
5.3
5.7
100.0
FHRAI
TABLE 3-7: Indian Hotel Industry - Seven Major Cities: Monthly & Daily Occupancy

New Delhi
COMPOSITION
Page 44
January
February
March
April
May
June
July
August
September
October
November
December
Mumbai

Star
Star
Kolkata

Star
Star
Five-Star
Deluxe, FourStar & ThreeStar
Pune
Two-Star &
One-Star
Chennai
Four Star
One-Star
Bangalore
Goa
Five-Star
Five-Star
Five-Star
Deluxe, FiveDeluxe, FiveThree- Deluxe, FiveStar & Four- Three- Star Star & FourStar & Star & Four- Three-Star
Star & Two-Star
Star Two-Star
Star & Two-Star
24
35
19
15
15
13
12
66.2%
79.4
66.6
67.4
61.4
60.6
55.2
54.5
54.5
52.8
56.8
55.7
59.7%
66.2
56.3
54.1
51.7
52.5
49.9
50.1
49.6
55.1
57.7
57.8
50.5%
51.7
47.7
59.0
47.9
42.9
45.7
51.4
55.0
52.4
54.2
55.2
69.0%
71.0
62.1
61.0
58.8
57.0
55.1
54.2
55.0
52.1
56.5
63.3
79.5%
77.6
71.3
71.2
68.5
67.3
65.3
60.7
61.4
60.9
64.8
76.3
73.3%
69.4
61.8
64.4
65.8
60.6
61.6
59.8
60.0
62.5
66.8
73.9
69.7%
66.1
57.2
56.1
58.0
57.4
58.4
58.2
54.2
44.9
56.2
60.0
72.1%
67.4
60.7
57.0
53.0
51.1
54.2
54.0
55.2
56.0
62.5
69.1
52.9%
58.0
50.8
52.3
52.2
51.1
49.0
46.2
49.3
49.9
54.5
53.8
57.7%
51.5
49.8
54.2
59.6
58.5
58.1
55.4
56.3
56.5
54.8
61.3
65.0%
68.5
56.8
58.8
51.0
50.5
53.8
52.0
48.8
43.3
50.5
51.8
74.7%
72.5
62.5
60.0
57.1
58.6
61.2
62.1
66.4
66.3
67.8
70.1
53.5%
66.4
56.2
59.7
62.5
59.9
63.0
60.2
56.6
51.1
56.6
57.2
68.5%
65.4
59.2
62.7
71.2
68.9
67.2
63.4
67.9
65.8
70.1
72.6
79.7%
78.8
71.5
71.4
42.3
49.3
40.9
45.3
54.4
55.7
68.4
73.9
72.2%
72.3
65.8
58.3
46.1
34.0
31.9
34.1
45.8
52.9
68.1
78.8

New Delhi
COMPOSITION
HVS International
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Mumbai

Star
Star
Kolkata

Star
Star
Five-Star
Deluxe, FourStar & ThreeStar
Pune
Two-Star &
One-Star
Chennai
Four Star
One-Star
Bangalore
Goa
Five-Star
Five-Star
Five-Star
Deluxe, FiveDeluxe, FiveThree- Deluxe, FiveStar & Four- Three- Star Star & FourStar & Star & Four- Three-Star
Star & Two-Star
Star Two-Star
Star & Two-Star
21
34
12
14
15
10
15
61.3%
67.2
67.9
65.3
55.0
49.1
57.4
76.0%
77.1
76.8
76.4
73.6
51.8
52.3
50.0%
53.2
54.0
54.0
45.0
34.0
23.6
59.9%
62.2
64.8
62.5
57.3
51.9
52.3
71.4%
71.7
73.1
72.6
69.8
57.0
56.9
61.0%
66.0
66.2
65.9
61.4
52.4
46.6
70.8%
77.6
77.6
75.4
67.8
52.2
53.2
70.0%
69.2
67.1
62.1
60.4
60.0
50.0
52.0%
58.4
59.6
62.4
56.4
49.6
47.2
55.7%
51.9
53.8
54.7
55.1
54.7
53.6
52.5%
51.5
50.0
49.0
48.0
50.5
56.3
65.2%
69.4
66.6
66.6
57.9
45.8
46.7
60.8%
67.1
68.7
66.3
55.9
44.6
46.4
63.5%
68.2
69.2
69.0
63.0
53.9
47.8
56.7%
55.7
56.5
57.3
69.8
74.2
70.2
50.4%
50.4
51.6
54.8
59.6
60.6
61.3
HVS International
TABLE 3-8: Indian Hotel Industry - Seven Major Cities: Sources of Reservation
New Delhi
COMPOSITION
Global Distribution System (GDS)
Other Online Reservation Systems
Other Websites
Others
Total
Mumbai

Deluxe & & Three& OneFive-Star
Star
Star
Kolkata
Pune
Five-Star
TwoFive-Star Four-Star Two-Star Deluxe, Four- Star &
Deluxe & & Three- & One- Star & ThreeOneFive-Star
Star
Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
Five-Star Three-Star, Deluxe, FiveThree- Deluxe, FiveThree- Deluxe, FiveDeluxe, & Two-Star & Star & FourStar & Star & FourStar & Star & FourFour Star
One-Star
Star Two-Star
Star Two-Star
Star
ThreeStar &
TwoStar
10
22
35
17
16
15
10
16
14
9.9%
59.8
3.2
2.7
15.9
0.3
0.4
7.7
100.0
1.5%
51.5
8.1
3.1
23.3
0.0
1.3
11.3
100.0
1.7%
64.2
0.0
0.0
15.3
0.0
0.0
18.8
100.0
2.8%
71.1
1.0
1.6
11.6
0.4
0.4
11.0
100.0
3.0%
54.6
1.0
5.9
16.4
0.7
3.5
14.8
100.0
0.3%
61.4
2.7
4.2
12.8
0.3
2.1
16.3
100.0
9.8%
53.4
1.0
5.0
15.7
2.9
9.0
3.2
100.0
1.8%
73.8
1.8
3.8
11.9
0.0
0.1
6.9
100.0
6.6%
72.6
1.5
7.5
5.0
2.8
0.4
3.6
100.0
0.2%
79.9
0.6
0.6
8.4
0.0
0.3
10.0
100.0
15.5%
31.3
8.8
12.5
19.8
5.0
3.3
4.0
100.0
3.3%
59.5
4.2
5.2
11.3
4.3
0.2
11.9
100.0
11.4%
61.3
5.9
3.4
4.1
5.0
0.3
8.5
100.0
0.8%
73.7
0.6
4.5
10.0
1.3
2.2
7.1
100.0
6.6%
26.2
0.9
12.3
39.5
1.9
0.4
12.4
100.0
1.2%
44.5
0.0
2.8
41.0
0.4
2.9
7.3
100.0
Page 45
TABLE 3-9: Indian Hotel Industry - Seven Major Cities: Marketing Media
New Delhi
COMPOSITION
FHRAI
Direct Mail
Hotel Website
Merchandising
Other Internet Site
Outdoor Advertisin g
Print Advertising
Promotions
Radio Advertising
Telemarketing
TV Advertising
Mumbai

Star
Star
Kolkata
Pune
Five-Star
Star
Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
One-Star
Star Two-Star
Star Two-Star
Star
ThreeStar &
TwoStar
11
25
31
19
13
16
10
16
14
100.0%
100.0
100.0
83.3
50.0
33.3
100.0
83.3
33.3
100.0
16.7
100.0%
85.7
14.3
28.6
42.9
57.1
85.7
71.4
14.3
28.6
14.3
60.0%
40.0
0.0
0.0
80.0
40.0
80.0
40.0
0.0
0.0
0.0
90.9%
81.8
63.6
18.2
45.5
72.7
100.0
100.0
18.2
81.8
18.2
84.0%
76.0
32.0
8.0
76.0
48.0
72.0
60.0
16.0
52.0
24.0
71.0%
64.5
16.1
9.7
38.7
35.5
87.1
35.5
0.0
29.0
16.1
100.0%
100.0
28.6
42.9
85.7
85.7
100.0
85.7
0.0
71.4
42.9
78.9%
42.1
26.3
5.3
15.8
47.4
78.9
52.6
0.0
52.6
15.8
80.0%
80.0
40.0
20.0
40.0
80.0
100.0
80.0
0.0
60.0
0.0
53.8%
15.4
7.7
7.7
23.1
53.8
100.0
38.5
7.7
38.5
15.4
100.0%
100.0
60.0
20.0
60.0
60.0
100.0
100.0
20.0
80.0
40.0
68.8%
62.5
18.8
12.5
18.8
75.0
93.8
62.5
0.0
56.3
18.8
100.0%
90.0
60.0
10.0
50.0
80.0
100.0
90.0
70.0
40.0
20.0
81.3%
56.3
12.5
18.8
43.8
37.5
81.3
56.3
12.5
50.0
12.5
100.0%
100.0
62.5
62.5
75.0
75.0
100.0
100.0
12.5
25.0
37.5
92.9%
92.9
14.3
21.4
85.7
78.6
100.0
50.0
7.1
28.6
21.4
FHRAI
TABLE 3-10: Indian Hotel Industry - Seven Major Cities: Payment Methods
Payment Methods
New Delhi
COMPOSITION
Mumbai

Star
Star
Cash Sales
Credit Card Sales
Total
Kolkata
Pune
Five-Star
Star
Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
One-Star
Star Two-Star
Star Two-Star
Star
ThreeStar &
TwoStar
11
23
36
19
17
16
16
14
17.9%
59.5
22.3
0.4
100.0
40.8%
38.3
21.0
0.0
100.0
67.8%
25.0
7.2
0.0
100.0
17.6%
40.0
42.3
0.1
100.0
29.2%
33.8
35.6
1.3
100.0
54.4%
26.9
18.6
0.0
100.0
24.2%
44.8
30.8
0.2
100.0
60.7%
22.7
16.6
0.0
100.0
26.0%
41.8
31.2
1.0
100.0
64.1%
23.8
12.1
0.0
100.0
13.3%
50.3
35.3
1.3
100.0
31.9%
37.8
28.1
2.2
100.0
13.0%
61.9
24.7
0.4
100.0
41.6%
36.6
21.4
0.4
100.0
22.7%
24.9
48.0
4.3
100.0
36.6%
23.1
40.0
0.3
100.0
Credit Cards Used

New Delhi
Page 46
COMPOSITION
Mumbai

Star
Star
American Express
Diners Club
Mastercard/Eurocard
Visa
Other
Total
33.3%
9.7
22.7
33.3
1.0
100.0
14.1%
17.0
28.1
35.0
5.8
100.0
ID
Kolkata
Pune
Five-Star
Star
Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
One-Star
Star Two-Star
Star Two-Star
Star
ThreeStar &
TwoStar
11
23
29
12
10
15
10
15
12
22.5%
13.6
33.1
29.7
1.1
100.0
13.9%
12.0
34.6
34.3
5.2
100.0
10.3%
7.3
37.1
42.2
3.0
100.0
18.4%
7.2
33.8
39.7
0.9
100.0
7.3%
4.4
39.3
40.7
8.2
100.0
25.2%
13.3
27.9
29.9
3.8
100.0
5.9%
1.8
45.0
31.4
15.9
100.0
25.1%
11.5
27.6
34.0
1.8
100.0
15.7%
9.3
34.3
34.7
6.1
100.0
23.8%
7.5
27.1
40.9
0.6
100.0
9.8%
7.7
32.8
48.0
1.7
100.0
21.9%
5.6
31.5
40.3
0.6
100.0
10.0%
3.8
43.7
41.0
1.6
100.0

New Delhi
HVS International
COMPOSITION
American Express*
Diners Club
Mastercard/Eurocard
Visa
Other
Mumbai

Star
Star
5
3.3%
2.6
1.8
1.8
1.5
3.0%
3.3
2.0
2.0
1.4
ID
Kolkata
Pune
Five-Star
Star
Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
One-Star
Star Two-Star
Star Two-Star
Star
ThreeStar &
TwoStar
11
24
28
10
12
14
10
15
12
3.4%
2.2
1.9
1.8
1.4
3.7%
2.2
2.1
2.0
1.1
3.3%
1.9
2.2
2.1
0.7
3.5%
2.3
1.9
1.9
1.0
2.5%
1.0
2.5
2.5
0.6
3.0%
1.8
1.8
1.4
0.0
2.5%
1.0
5.6
5.4
2.1
3.2%
2.4
1.8
1.8
1.3
3.5%
1.9
2.0
2.0
0.8
3.3%
2.3
1.8
1.8
1.1
3.3%
1.6
2.0
2.1
0.6
2.8%
1.9
2.2
2.0
0.5
2.8%
1.1
2.7
2.7
0.7
HVS International
TABLE 3-11: Indian Hotel Industry - Seven Major Cities: Technology & Environmental Issues
New Delhi
COMPOSITION
No. of res ponses:
Accounting System
Electronic Keycard
Internet/E-Mail
Internet/Website
Intranet System
Point of Sale System for Food and Beve rage
Other
Five-Star
Deluxe &
Five-Star
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
100.0%
83.3
83.3
83.3
66.7
100.0
100.0
50.0
100.0
100.0
100.0
100.0
50.0
0.0
100.0%
71.4
14.3
0.0
0.0
85.7
42.9
28.6
71.4
85.7
71.4
28.6
28.6
28.6
ID
Five-Star
Deluxe &
Five-Star
Kolkata
Pune
Five-Star
TwoFour-Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
Five-Star Three-Star, Deluxe, FiveThree- Deluxe, FiveThree- Deluxe, FiveThreeDeluxe, & Two-Star & Star & FourStar & Star & FourStar & Star & FourStar &
Four Star
One-Star
Star Two-Star
Star Two-Star
Star Two-Star
11
23
31
15
13
14
10
13
14
100.0%
72.7
27.3
81.8
27.3
100.0
90.9
45.5
100.0
81.8
90.9
72.7
27.3
36.4
95.7%
60.9
21.7
26.1
8.7
87.0
56.5
26.1
56.5
52.2
60.9
43.5
21.7
8.7
93.6%
45.2
12.9
12.9
6.4
74.2
61.3
16.1
45.2
29.0
45.2
16.1
3.2
3.2
83.3%
66.7
33.3
50.0
16.7
100.0
100.0
33.3
83.3
83.3
83.3
83.3
16.7
33.3
80.0%
46.7
6.7
0.0
6.7
73.3
53.3
6.7
20.0
26.7
20.0
13.3
0.0
6.7
100.0%
80.0
60.0
40.0
0.0
80.0
80.0
20.0
80.0
60.0
80.0
80.0
0.0
20.0
84.6%
38.5
7.7
7.7
0.0
23.1
15.4
0.0
23.1
23.1
15.4
7.7
0.0
7.7
100.0%
100.0
75.0
75.0
50.0
100.0
100.0
75.0
75.0
100.0
100.0
50.0
25.0
0.0
78.6%
57.1
28.6
21.4
7.1
78.6
78.6
50.0
85.7
64.3
78.6
64.3
28.6
7.1
90.0%
90.0
50.0
40.0
20.0
100.0
100.0
20.0
100.0
80.0
100.0
90.0
20.0
20.0
100.0%
46.2
7.7
15.4
15.4
84.6
61.5
15.4
61.5
69.2
61.5
76.9
0.0
0.0
87.5%
75.0
50.0
37.5
0.0
100.0
100.0
50.0
87.5
75.0
87.5
75.0
25.0
12.5
100.0%
35.7
0.0
7.1
14.3
78.6
71.4
7.1
71.4
42.9
78.6
57.1
7.1
21.4
Page 47

New Delhi
COMPOSITION
No. of res ponses:
FHRAI

Air (Indoor Air Quality)
Fresh Water Quality
Noise (External)
Noise (In House)
Solid Waste Production (Quality)
Solid Waste Production (Segregation)
Solid Waste Production (Volume)
Use of Pesticides and Herbicides (Horticulture/Gardens)
Waste Water Quality
Waste Water Volume
Water Consumption
Five-Star
Deluxe &
Five-Star
Mumbai
Four-Star
& Three- Two-Star &
Star One-Star
Five-Star
Deluxe &
Five-Star
Kolkata
Pune
Five-Star
TwoFour-Star
Star
Star
Chennai
Bangalore
Goa
Five-Star
Five-Star
Five-Star
Five-Star Three-Star, Deluxe, FiveThree- Deluxe, FiveThree- Deluxe, FiveThreeDeluxe, & Two-Star & Star & FourStar & Star & FourStar & Star & FourStar &
Four Star
One-Star
Star Two-Star
Star Two-Star
Star Two-Star
11
21
31
15
13
15
10
13
11
71.4%
71.4
71.4
100.0
100.0
100.0
100.0
71.4
71.4
28.6
85.7
100.0
85.7
85.7
85.7
100.0
57.1
42.9
85.7
85.7
85.7
85.7
100.0
100.0
100.0
14.3%
14.3
42.9
100.0
71.4
85.7
71.4
42.9
28.6
42.9
0.0
28.6
42.9
57.1
57.1
42.9
28.6
28.6
28.6
42.9
85.7
28.6
42.9
14.3
85.7
20.0%
40.0
0.0
40.0
20.0
40.0
80.0
40.0
40.0
20.0
0.0
20.0
0.0
20.0
40.0
40.0
0.0
0.0
20.0
40.0
80.0
20.0
20.0
20.0
60.0
72.7%
63.6
27.3
81.8
81.8
63.6
100.0
72.7
72.7
45.5
27.3
54.5
45.5
63.6
63.6
72.7
45.5
27.3
54.5
45.5
63.6
63.6
90.9
63.6
90.9
66.7%
57.1
28.6
95.2
90.5
71.4
85.7
61.9
66.7
33.3
33.3
42.9
38.1
42.9
90.5
76.2
42.9
42.9
42.9
66.7
85.7
71.4
38.1
47.6
85.7
22.6%
25.8
12.9
90.3
77.4
45.2
54.8
22.6
25.8
19.4
9.7
16.1
12.9
6.4
64.5
58.1
16.1
19.4
32.3
51.6
71.0
45.2
9.7
22.6
87.1
80.0%
80.0
80.0
100.0
100.0
100.0
100.0
60.0
80.0
60.0
80.0
80.0
100.0
80.0
100.0
100.0
60.0
60.0
40.0
80.0
100.0
100.0
100.0
80.0
100.0
26.7%
26.7
33.3
80.0
66.7
40.0
60.0
13.3
26.7
46.7
13.3
13.3
33.3
13.3
53.3
46.7
13.3
13.3
26.7
46.7
86.7
40.0
20.0
26.7
60.0
40.0%
60.0
60.0
100.0
100.0
60.0
100.0
40.0
60.0
20.0
40.0
40.0
40.0
80.0
60.0
40.0
20.0
20.0
40.0
60.0
80.0
80.0
20.0
40.0
100.0
15.4%
30.8
23.1
100.0
84.6
69.2
69.2
23.1
30.8
23.1
15.4
23.1
30.8
30.8
53.8
53.8
7.7
7.7
23.1
38.5
84.6
69.2
23.1
30.8
92.3
100.0%
100.0
75.0
100.0
100.0
100.0
100.0
75.0
75.0
75.0
100.0
100.0
100.0
75.0
100.0
100.0
50.0
50.0
75.0
75.0
100.0
75.0
100.0
100.0
100.0
53.3%
60.0
66.7
100.0
100.0
86.7
86.7
66.7
60.0
46.7
33.3
26.7
60.0
73.3
86.7
80.0
40.0
46.7
53.3
60.0
93.3
66.7
86.7
86.7
100.0
90.0%
90.0
70.0
100.0
90.0
80.0
100.0
80.0
80.0
70.0
40.0
50.0
50.0
80.0
80.0
80.0
50.0
40.0
70.0
70.0
70.0
80.0
80.0
90.0
100.0
15.4%
15.4
23.1
92.3
53.8
84.6
76.9
38.5
38.5
46.2
23.1
23.1
30.8
30.8
76.9
61.5
23.1
23.1
46.2
46.2
76.9
53.8
30.8
46.2
92.3
37.5%
37.5
25.0
100.0
100.0
100.0
100.0
37.5
50.0
37.5
37.5
50.0
50.0
62.5
62.5
87.5
37.5
50.0
50.0
50.0
75.0
62.5
87.5
87.5
100.0
45.5%
45.5
45.5
100.0
90.9
90.9
90.9
45.5
63.6
90.9
36.4
54.5
63.6
45.5
81.8
100.0
18.2
27.3
54.5
63.6
100.0
63.6
36.4
63.6
90.9
4. Indian Hotel Industry - Twelve Other Cities
In this section, we continue to highlight the hotels by 12 cities, covering Ahmedabad,

Cochin, Jaipur, Hyderabad, Vishakapatnam, Varanasi, Indore, Thiruvanathapuram, Shimla,
Udagamandalam (Ooty), Udaipur, and Agra. Due to inadequate responses from Nagpur
and Kullu-Manali we could not cover these markets. However, we have covered Indore and
Udagamandalam. Also, due to better responses from Cochin, we could cover two groups for
this city.
As in Section 3, in certain cities and for certain star categories, we are unable to show the
minimum data requirement of at least four hotels in each representation and have reflected
this as 'ID'.
With the exception of very few, most cities had insufficient data in individual star
categories; therefore, we have combined star categories to enable the information to be
summarised. However, in doing so, we have been careful to combine star categories which
are broadly similar.
Domestic guests dominate cities like Indore (96%), Shimla (91.5%) and Ahmedabad
(89%). Ahmedabad hotels had the highest percentage of repeat guest at 70%.
Jaipur's five-star deluxe, five-star & heritage had the highest percentage of foreign
guests at 58.5%, followed by Cochin's five-star, four-star & heritage at 55%.
Vishakapatnam's five-star, four-star & three-star hotels had the highest average number
of food and beverage outlets per hotel at 6.2.
December & January appear to be the busiest months for most hotels across all cities
with the exception of Shimla & Ooty, where May & June are the busiest months.
Three-star, two-star & one-star hotels in Indore achieved the highest occupancy among
the twelve cities at 76.9%. Five-star, four-star and heritage hotels in Cochin registered
highest net income (27.4%) as a percentage of revenue.
Four-star, three-star & two-star hotels in Shimla achieved the lowest (among the twelve
cities) average rate (at Rs 725) and five-star, four-star & heritage hotels in Cochin
achieved the highest (among the twelve cities) average rate (at Rs 2,023).
FHRAI
Page 48
HVS International
HVS International
TABLE 4-1: Indian Hotel Industry - Twelve Other Cities: Facilities and Guest Analysis
Ahm'bad
COMPOSITION
Cochin
Jaipur
ThreeStar &
TwoStar
10
Five-Star,
Four-Star &
Heritage
7
ThreeStar &
TwoStar
16
Hyderabad
Five-Star
Dlx, FiveFour-Star, Five-Star, FourStar & Three-Star & Star & ThreeHeritage
Two-Star
Star
8
8
10
Vishak'patnam
Five-Star,
Four-Star &
Three-Star
5
Varanasi
Five-Star
Dlx, FourStar & ThreeStar
6
Indore
Three-Star,
Two-Star &
One-Star
6
Thiruv'puram
Shimla
Ooty
Three-Star &
Two-Star
10
Four-Star,
Three-Star
& Two-Star
8
ThreeStar &
TwoStar
7
Udaipur
Agra
ThreeFive-Star
Star &
Dlx, FiveTwo- Star & FourStar
Star
8
6
ThreeStar &
TwoStar
6
Air-Conditioned
Single
Double
Suites
4.2
32.7
6.9
0.0
46.4
6.0
2.5
25.3
6.6
6.3
62.4
6.5
1.5
44.3
2.8
1.2
73.5
8.9
8.2
91.2
8.0
0.8
63.5
3.7
0.0
41.2
3.7
1.4
25.8
5.3
0.0
5.4
0.8
0.0
17.0
1.4
2.3
34.1
1.8
0.0
182.5
3.8
0.7
51.2
0.8
Non-Air-Conditioned
Single
Double
Suites
0.0
3.2
0.0
47.0
0.0
0.0
0.0
52.4
1.3
7.8
0.0
43.4
0.0
0.0
0.0
75.1
2.3
7.5
0.4
58.6
0.6
11.4
0.0
95.6
0.0
0.0
0.0
107.4
0.8
0.8
0.8
70.5
0.8
2.5
0.0
48.2
0.4
10.3
2.2
45.4
2.1
22.8
4.3
35.3
4.6
36.0
1.9
60.9
0.0
6.0
0.1
44.3
0.0
0.0
0.0
186.3
0.0
7.7
0.0
60.3
Udaipur
Agra
Total Average Rooms

Ahm'bad
Page 49
COMPOSITION
Restaurant
Bar
Others
Total
Cochin
Jaipur
ThreeStar &
TwoStar
10
Five-Star,
Four-Star &
Heritage
7
ThreeStar &
TwoStar
16
1.4
0.0
0.2
1.6
1.9
0.9
0.9
3.6
1.6
0.5
0.9
3.0
Hyderabad
Five-Star
Two-Star
Star
7
7
10
1.3
1.0
0.7
3.0
1.6
0.7
1.0
3.3
1.7
0.9
0.6
3.2
Vishak'patnam
Five-Star,
Four-Star &
Three-Star
5
2.8
1.0
2.4
6.2
Varanasi
Five-Star
6
1.8
0.8
1.5
4.2
Indore
Three-Star,
Two-Star &
One-Star
6
2.3
0.7
1.2
4.2
Thiruv'puram
Shimla
Ooty
Three-Star &
Two-Star
10
Four-Star,
Three-Star
& Two-Star
7
ThreeStar &
TwoStar
7
1.9
0.6
1.1
3.6
1.3
0.6
0.7
2.6
1.4
0.6
0.1
2.1
ThreeFive-Star
Star &
Star
8
6
1.5
0.8
0.0
2.3
2.8
1.3
1.2
5.3
Udaipur
Agra
ThreeStar &
TwoStar
6
1.2
0.5
1.0
2.7
Guest Analysis
Ahm'bad
Cochin
Jaipur
Hyderabad
FHRAI
COMPOSITION
ThreeStar &
TwoStar
6
Five-Star,
Four-Star &
Heritage
5
ThreeStar &
TwoStar
16
Domestic Guests
Foreign Guests
Total
89.0%
11.0
100.0
45.0%
55.0
100.0
81.6%
18.4
100.0
41.5%
58.5
100.0
73.2%
26.8
100.0
88.8%
11.2
100.0
83.0%
17.0
100.0

Total
80.3%
19.7
100.0
50.8%
49.2
100.0
58.4%
41.6
100.0
32.1%
67.8
100.0
61.6%
38.4
100.0
81.4%
18.6
100.0

2.0
2.0
70.0%
2.0
2.8
34.3%
2.6
1.9
42.3%
1.9
1.9
20.0%
2.2
1.8
33.0%
2.5
2.2
54.4%
Five-Star
Two-Star
Star
8
7
9
Vishak'patnam
Five-Star,
Four-Star &
Three-Star
4
Varanasi
Five-Star
5
Indore
Thiruv'puram
Shimla
Ooty
Three-Star &
Two-Star
9
Four-Star,
Three-Star
& Two-Star
8
ThreeStar &
TwoStar
7
ThreeFive-Star
Star &
Star
7
6
ThreeStar &
TwoStar
4
96.0%
4.0
100.0
76.4%
23.6
100.0
91.5%
8.5
100.0
77.9%
22.1
100.0
50.9%
49.1
100.0
48.5%
51.5
100.0
60.0%
40.0
100.0
33.4%
66.6
100.0
67.1%
32.9
100.0
31.4%
68.6
100.0
12.3%
87.7
100.0
45.3%
54.7
100.0
23.9%
76.1
100.0
36.8%
63.2
100.0
26.5%
73.5
100.0
2.3
1.8
30.0%
5.8
4.5
61.0%
2.0
3.0
51.6%
2.6
2.0
27.7%
2.5
1.7
29.1%
2.2
1.8
23.0%
2.0
1.4
30.0%
2.0
2.0
22.8%
Three-Star,
Two-Star &
One-Star
6
45.0%
55.0
100.0
ID
2.3
2.0
65.0%
FHRAI
TABLE 4-2: Indian Hotel Industry - Twelve Other Cities: Staffing

Ahm'bad
ThreeStar &
TwoStar
10
COMPOSITION
Managers
Cochin
Jaipur
ThreeFive-Star, Star &

Four-Star &
TwoHeritage
Star
7
16
Hyderabad
Five-Star
Dlx, Five- Four-Star, Five-Star, FourStar & Three-Star & Star & ThreeHeritage
Two-Star
Star
8
8
10
Vishak'patnam
Varanasi
Five-Star
Five-Star,
Dlx, FourFour-Star & Star & ThreeThree-Star
Star
5
6
Indore
Three-Star,
Two-Star &
One-Star
6
Thiruv'puram
Shimla
Ooty
Three-Star &
Two-Star
10
Four-Star,
Three-Star
& Two-Star
8
ThreeStar &
TwoStar
7
Udaipur
Agra
ThreeFive-Star ThreeStar &

Dlx, Five- Star &
Two- Star & FourTwoStar
Star
Star
8
6
6
Male
Female
Male
Female
Male
Female
3.9
1.3
6.7
1.3
58.1
2.4
73.7
8.4
1.3
9.3
1.9
83.0
7.7
111.6
4.2
0.6
7.9
1.5
51.4
7.8
73.3
10.0
0.8
9.9
1.1
75.9
7.5
105.1
7.1
0.8
6.9
0.5
60.5
0.9
76.6
12.7
2.0
15.5
4.8
113.9
15.9
164.8
13.0
1.4
18.6
2.0
184.8
14.4
234.2
8.2
0.8
11.2
1.0
70.5
2.7
94.3
5.5
1.3
21.2
3.5
114.8
0.8
147.2
3.3
0.3
3.3
0.5
53.9
9.2
70.5
1.6
0.5
2.5
0.1
27.0
0.6
32.4
5.6
0.7
7.0
0.3
59.3
5.6
78.4
2.5
0.1
2.8
0.3
22.0
0.9
28.5
18.8
1.5
26.3
0.7
173.8
4.8
226.0
4.0
0.0
6.7
1.2
38.7
0.5
51.0
1.5
2.3
1.8
1.4
1.3
1.6
2.1
1.2
2.7
1.7
1.2
1.4
0.7
1.3
1.0
Udaipur
Agra
Supervisors
Staff
Total
Page 50

Ahm'bad
ThreeStar &
TwoStar
ID
COMPOSITION
Managers
Cochin
Jaipur

Four-Star &
TwoHeritage
Star
4
14
Hyderabad
Five-Star
Two-Star
Star
4
5
4
Vishak'patnam
Varanasi
Five-Star
Five-Star,
Star
ID
ID
Indore
Three-Star,
Two-Star &
One-Star
ID
Thiruv'puram
Shimla
Ooty
Three-Star &
Two-Star
8
Four-Star,
Three-Star
& Two-Star
6
ThreeStar &
TwoStar
6

Dlx, Five- Star &
Star
Star
7
4
5
FT
ST
95.8%
4.2
100.0
70.7%
17.7
88.4
78.6%
17.9
96.4
79.1%
9.5
88.6
66.5%
23.7
90.2
91.3%
0.0
91.3
63.9%
27.8
91.7
91.9%
8.1
100.0
89.3%
3.6
92.9
94.2%
0.0
94.2
50.7%
49.3
100.0
FT
ST
96.4
3.6
100.0
64.4
21.3
85.7
72.9
27.1
100.0
65.0
20.7
85.7
60.9
32.0
92.9
91.3
6.3
97.5
75.0
25.0
100.0
57.0
26.4
83.3
47.9
41.4
89.3
83.2
6.8
90.0
50.3
36.4
86.7
FT
ST
Avg. Trained Staff
38.4
34.0
72.4
49.5
21.7
71.1
56.8
30.7
87.5
39.2
20.2
59.4
35.5
49.9
85.4
39.2
53.5
92.7
50.0
27.9
77.9
33.9
37.5
71.4
36.4
47.2
83.5
48.7
27.2
75.9
44.9
50.8
95.7
Total Avg. Trained Emplo yees

90.8
9.2
81.8
18.3
94.6
5.4
77.9
22.1
89.5
10.5
93.8
6.2
89.9
10.2
84.9
15.1
88.6
11.5
86.7
13.3
94.1
5.9
28.6%
18.8%
50.0%
12.5%
30.0%
ID
ID
42.9%
25.0%
66.7%
ID
Avg. Trained Managers

Supervisors
Avg. Trained Supervisors
Staff
HVS International
Hotels with Training D epartment

FT: Formal training - minimum one year's certificate/diploma
ST: Short-term training
HVS International
TABLE 4-3: Indian Hotel Industry - Twelve Other Cities: Financial Report - Percentage of Revenue
Cochin
COMPOSITION
Average Occupancy:
Average Rate:
Page 51
REVENUE
Rooms
Food & Beverage
Telepho ne & Other
Mino r Operated*
Total
Rooms
Food & Beverage
Telepho ne & Other
Mino r Operated*
Total
DEPARTMENTAL INCOME
OPERATING EXPENSES
Admin istrative & General
Managemen t Fee
Marketing
Franch ise Fees
Energy
Total
HOUSE PROFIT
FIXED EXPENSES
Propert y Taxes
Insurance
Other Fixed Expen ses
Rent
Total
NET INCOME* *
Jaipur
Five-Star,
Four-Star & Three-Star
Heritag e & Two-Star
4
8
Hyderabad
Five-Star
Dlx, FiveFour-Star, Five-Star, FourStar & Three-Star & Star & ThreeHeritag e
Two-Star
Star
ID
6
5
Vishak'patnam
Five-Star,
Four-Star &
Three-Star
4
Indore
Thiruv'puram
Three-Star,
Two-Star & Three-Star &
One-Star
Two-Star
4
8
Shimla
Ooty
Four-Star,
Three-Star & Three-Star
Two-Star & Two-Star
4
4
Agra
Five-Star
Dlx, FiveStar & Four- Three-Star
Star & Two-Star
5
4
56
12,105
49.7%
Rs2,023
45
9,642
61.5%
Rs966
59
13,340
59.3%
Rs905
104
25,739
70.0%
Rs1,799
103
20,412
56.6%
Rs1,121
50
12,467
76.9%
Rs1,057
49
8,179
53.3%
Rs848
48
8,155
46.5%
Rs725
83
10,912
38.0%
Rs964
204
23,783
35.2%
Rs1,806
65
10,918
51.1%
Rs1,478
46.8%
33.4
11.1
5.5
1.4
1.8
100.0
44.3%
35.5
12.0
1.6
0.9
5.7
100.0
54.8%
25.6
8.1
3.3
1.3
7.0
100.0
47.8%
33.2
12.3
3.3
2.0
1.4
100.0
38.5%
40.4
10.1
3.7
6.5
0.8
100.0
34.7%
31.0
27.4
2.6
0.6
3.8
100.0
40.0%
49.0
3.3
2.8
0.8
4.2
100.0
71.8%
25.6
1.5
0.7
0.0
0.4
100.0
49.5%
37.6
5.7
1.9
2.6
2.6
100.0
48.2%
34.8
5.6
2.0
6.1
3.1
100.0
51.0%
40.8
2.3
2.9
0.7
2.3
100.0
15.2
60.9
35.7
34.9
24.3
37.1
62.9
28.8
72.2
76.2
193.8
1.4
50.1
49.9
21.4
54.9
71.2
75.7
0.0
33.5
66.5
14.4
54.8
47.9
41.7
1.1
34.2
65.8
15.0
73.3
38.8
24.7
52.8
46.3
53.7
37.0
47.2
74.8
131.8
62.6
45.4
54.6
21.8
67.2
97.1
135.5
6.2
47.9
52.1
31.9
62.0
248.0
0.0
0.0
42.0
58.0
28.5
65.3
45.7
35.8
11.1
44.5
55.5
30.7
77.5
47.4
37.7
0.0
49.4
50.6
18.0
43.2
54.8
94.9
2.6
30.1
69.9
13.2
2.8
2.3
0.0
5.0
10.7
33.9
29.0
8.9
0.4
1.7
0.1
6.3
13.7
31.3
18.6
4.3
0.7
2.3
0.9
4.3
15.4
28.0
38.5
10.3
7.3
1.6
0.2
6.4
11.3
37.1
28.7
11.6
1.0
2.8
0.0
6.9
19.7
42.0
11.7
4.6
0.6
4.1
1.3
2.8
13.6
27.0
27.5
10.9
0.5
0.8
0.0
10.8
11.3
34.4
17.7
6.6
0.0
1.9
0.0
3.9
12.3
24.8
33.3
9.1
2.8
2.7
0.0
5.4
17.0
36.9
18.6
14.7
0.4
3.0
0.0
10.6
20.0
48.7
1.8
10.3
5.1
4.0
0.0
9.5
13.6
42.4
27.5
0.4
0.7
0.1
0.3
1.5
27.4%
0.5
0.3
0.5
2.2
3.4
15.3%
1.2
0.4
10.2
5.5
17.3
21.3%
0.8
0.5
2.1
0.8
4.2
24.5%
0.3
0.4
2.9
0.1
3.7
8.0%
1.1
0.7
1.4
0.7
3.9
23.7%
0.6
0.4
1.8
0.1
2.9
14.8%
1.2
1.1
4.3
0.3
6.8
26.5%
2.5
0.9
0.2
0.9
4.5
14.1%
0.9
1.8
1.0
3.5
7.3
-5.4%
0.1
0.1
0.4
0.0
0.6
26.9%
* Minor operate d department s include: la undry, gift s hop, business ce ntre, ne ws stand, s ports, hea lth club, gara ge, parking a nd so forth
FHRAI

NB: Inadequate financial data was available for Ahmedabad, Varanasi and Udaipur, therefore they were omitted from the table.
FHRAI
TABLE 4-4: Indian Hotel Industry - Twelve Other Cities: Financial Report Per Available Room
Cochin
COMPOSITION
Average Occupancy:
Average Rate:
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Five-Star,
Four-Star & Three-Star
Heritage & Two-Star
Jaipur
Hyderabad
Five-Star
Two-Star
Star
ID
Vishak'patnam
Five-Star, FourStar & ThreeStar
Indore
Thiruv'puram
Three-Star,
Two-Star & Three-Star &
One-Star
Two-Star
Shimla
Ooty
Agra
Four-Star,
Three-Star & Three-Star
Two-Star & Two-Star
Five-Star Dlx,
56
12,105
49.7%
Rs2,023
45
9,642
61.5%
Rs966
59
13,340
59.3%
Rs905
104
25,739
70.0%
Rs1,799
103
20,412
56.6%
Rs1,121
50
12,467
76.9%
Rs1,057
49
8,179
53.3%
Rs848
48
8,155
46.5%
Rs725
83
10,912
38.0%
Rs964
204
23,783
35.2%
Rs1,806
65
10,918
51.1%
Rs1,478
Rs435,329 Rs206,330
310,444
165,486
102,933
55,923
51,542
7,278
13,053
4,300
16,333
26,734
929,636
466,052
Rs203,550
95,232
29,922
12,070
4,861
26,092
371,727
Rs446,048
309,938
114,882
30,703
18,644
12,636
932,852
Rs222,599
233,725
58,535
21,253
37,328
4,569
578,010
Rs266,091
237,455
209,606
20,040
4,192
29,061
766,444
Rs142,964
175,144
11,675
10,094
2,802
14,986
357,664
Rs122,605
43,662
2,591
1,157
0
720
170,734
Rs127,445
96,606
14,742
4,964
6,658
6,776
257,191
Rs210,959
152,411
24,557
8,862
26,802
13,681
437,271
Rs248,250
198,842
11,231
14,073
3,208
11,104
486,708
Page 52
HVS International
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
66,156
251,849
18,391
4,551
3,964
344,911
59,367
159,824
5,546
8,331
366
233,433
43,617
68,669
8,595
3,681
0
124,562
64,039
232,684
14,707
7,775
145
319,349
33,416
214,170
8,238
9,216
2,414
267,454
98,369
211,096
14,985
5,525
18,182
348,157
31,201
125,510
9,797
3,796
936
171,240
39,133
28,653
2,868
987
0
71,641
36,391
72,745
2,270
2,382
755
114,542
64,721
137,161
4,198
10,091
0
216,172
44,804
90,777
7,717
3,044
288
146,630
DEPARTMENTAL INCOME
584,724
232,619
247,166
613,503
310,556
418,288
186,424
99,093
142,648
221,099
340,077
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
122,578
25,886
21,013
0
46,884
99,196
315,557
41,714
1,973
8,123
310
29,607
64,002
145,728
16,157
2,719
8,730
3,371
15,876
57,043
103,896
96,329
67,863
15,345
1,541
59,505
105,316
345,900
67,145
5,664
16,027
0
40,105
114,025
242,966
35,490
4,758
31,692
10,101
21,328
103,965
207,333
39,049
1,864
2,877
0
38,653
40,476
122,920
11,311
0
3,303
0
6,675
20,996
42,285
23,324
7,182
6,803
36
13,794
43,685
94,824
64,331
1,965
12,953
0
46,540
87,260
213,049
50,165
24,742
19,246
0
46,091
66,135
206,380
HOUSE PROFIT
269,168
86,891
143,270
267,603
67,590
210,955
63,504
56,808
47,824
8,050
133,698
4,036
6,386
1,120
2,484
14,027
Rs255,141
2,383
1,208
2,083
10,079
15,752
Rs71,138
4,370
1,548
37,867
20,282
64,066
Rs79,204
7,430
4,328
19,769
7,403
38,929
Rs228,674
1,991
2,365
16,791
263
21,409
Rs46,181
8,232
5,530
10,657
5,126
29,545
Rs181,409
2,204
1,292
6,443
485
10,424
Rs53,080
1,957
1,806
7,254
518
11,536
Rs45,272
6,467
2,191
442
2,424
11,524
Rs36,300
3,970
7,993
4,535
15,235
31,733
-Rs23,683
227
608
2,038
138
3,012
Rs130,686
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
HVS International
TABLE 4-5: Indian Hotel Industry - Twelve Other Cities: Financial Report Per Occupied Room
Cochin
COMPOSITION
No. of re sponses:
Jaipur
Hyderabad
Five-Star,
Five-Star Dlx,
Four-Star,
Four-Star & Three-Star &
Five-Star & Three-Star &
Heritage
Two-Star
Heritage
Two-Star
Five-Star, FourStar & ThreeStar
Five-Star,
Four-Star &
Three-Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star &
Two-Star
Shimla
Ooty
Agra
Four-Star,
Three-Star &
Two-Star
Three-Star &
Two-Star
Five-Star Dlx,
Page 53

Average Occupancy:
Average Rate:
56
12,105
49.7%
Rs2,023
45
9,642
61.5%
Rs966
59
13,340
59.3%
Rs905
104
25,739
70.0%
Rs1,799
103
20,412
56.6%
Rs1,121
50
12,467
76.9%
Rs1,057
49
8,179
53.3%
Rs848
48
8,155
46.5%
Rs725
83
10,912
38.0%
Rs964
204
23,783
35.2%
Rs1,806
65
10,918
51.1%
Rs1,478
REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Rs2,023
1,443
478
240
61
76
4,320
Rs966
774
262
34
20
125
2,181
Rs905
424
133
54
22
116
1,653
Rs1,799
1,250
463
124
75
51
3,762
Rs1,121
1,177
295
107
188
23
2,910
Rs1,057
943
832
80
17
115
3,043
Rs848
1,039
69
60
17
89
2,121
Rs725
258
15
7
0
4
1,010
Rs964
730
111
38
50
51
1,944
Rs1,806
1,305
210
76
229
117
3,743
Rs1,478
1,184
67
84
19
66
2,898
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
307
1,170
85
21
18
1,603
278
748
26
39
2
1,092
194
305
38
16
0
554
258
938
59
31
1
1,288
168
1,078
41
46
12
1,346
391
838
60
22
72
1,382
185
744
58
23
6
1,015
232
170
17
6
0
424
275
550
17
18
6
866
554
1,174
36
86
0
1,851
267
540
46
18
2
873
DEPARTMENTAL INCOME
2,717
1,089
1,099
2,474
1,563
1,661
1,106
586
1,078
1,893
2,025
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
570
120
98
0
218
461
1,466
195
9
38
1
139
300
682
72
12
39
15
71
254
462
388
274
62
6
240
425
1,395
338
29
81
0
202
574
1,223
141
19
126
40
85
413
823
232
11
17
0
229
240
729
67
0
20
0
39
124
250
176
54
51
0
104
330
717
551
17
111
0
398
747
1,824
299
147
115
0
274
394
1,229
HOUSE PROFIT
1,251
407
637
1,079
340
838
377
336
362
69
796
19
30
5
12
65
Rs1,186
11
6
10
47
74
Rs333
19
7
168
90
285
Rs352
30
17
80
30
157
Rs922
10
12
85
1
108
Rs232
33
22
42
20
117
Rs720
13
8
38
3
62
Rs315
12
11
43
3
68
Rs268
49
17
3
18
87
Rs274
34
68
39
130
272
-Rs203
1
4
12
1
18
Rs778
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
ID
Vishak'patnam
FHRAI
FHRAI
TABLE 4-6: Indian Hotel Industry - Twelve Other Cities: Market Data
Market Segmentation
COMPOSITION
Airline Crew
Complimentary Rooms
Other
Total
Ahm'bad
Cochin
ThreeStar &
Two-Star
7

Four-Star &
TwoHeritage
Star
5
13
2.9%
54.1
4.8
2.6
6.8
4.1
8.2
4.3
4.1
0.7
7.4
100.0
10.2%
28.9
4.3
1.6
9.6
26.0
4.9
1.0
3.2
9.4
0.8
100.0
Jaipur
0.1%
42.3
3.8
1.4
19.1
6.4
6.6
3.2
10.8
3.8
2.5
100.0
Hyderabad
Five-Star
Two-Star
Star
7
5
8
0.3%
3.7
11.8
1.4
20.4
22.5
9.9
4.7
3.7
18.7
2.9
100.0
0.0%
43.2
3.6
5.6
8.6
9.2
10.3
2.0
8.2
8.6
0.7
100.0
Vishak'patnam
Varanasi
Indore
Five-Star
Five-Star,
Dlx, Four- Three-Star,
Four-Star & Star & Three- Two-Star &
Three-Star
Star
One-Star
ID
5
5
2.3%
59.7
6.1
1.9
7.2
2.3
5.9
4.9
6.2
1.3
2.1
100.0
1.9%
10.4
4.6
2.8
11.0
19.0
6.5
6.0
8.0
26.0
3.8
100.0
0.0%
58.4
3.4
5.2
23.4
1.4
2.2
0.0
4.0
2.0
0.0
100.0
Thiruv'puram
Shimla
Ooty
Udaipur
Agra
Page 54
Three-Star &
Two-Star
9
Four-Star,
Three-Star
& Two-Star
5
ThreeStar &
TwoStar
6

Dlx, Five- Star &
Star
Star
7
4
4
0.3%
17.6
5.7
1.3
31.6
7.2
4.0
0.9
16.8
11.1
3.6
100.0
0.0%
8.4
0.4
1.8
64.0
8.8
2.0
0.0
12.0
0.6
2.0
100.0
0.0%
13.5
6.7
0.9
27.0
2.8
10.7
10.3
14.0
4.8
9.4
100.0
0.1%
10.9
1.6
3.7
33.9
18.7
8.1
1.4
5.4
15.4
0.7
100.0
0.0%
11.9
2.1
4.8
11.5
10.7
11.1
8.3
3.8
32.3
3.5
100.0
Udaipur
Agra
1.9%
11.4
8.3
1.9
19.1
14.6
3.4
0.0
12.8
24.6
1.9
100.0
COMPOSITION
HVS International
ASEAN*
Australia
Canada
Caribbean
China
France
Germany
Japan
Middle East
Other European
Russia
SAARC**
South Africa
UK
USA
Other
Total
* ASEAN: Association of S outh East Asian Natio ns
Ahm'bad
Cochin
ThreeStar &
Two-Star
5

Four-Star &
TwoHeritage
Star
6
13
6.6%
2.2
4.2
0.0
2.2
2.6
4.8
3.6
3.0
2.8
0.0
32.8
1.2
9.0
23.2
1.8
100.0
2.2%
2.5
1.2
0.0
1.0
13.3
8.8
5.4
3.8
9.3
0.9
3.7
1.6
18.8
9.3
18.4
100.0
Jaipur
8.2%
5.6
3.3
0.4
1.2
8.9
7.8
2.4
7.0
10.3
1.0
4.9
2.5
18.3
13.0
5.3
100.0
Hyderabad
Five-Star
Two-Star
Star
7
ID
5
1.4%
2.7
1.8
0.0
8.8
13.1
9.3
5.7
2.0
4.5
3.9
1.3
0.3
19.8
9.7
15.8
100.0
1.5%
4.8
4.6
0.2
2.8
3.3
4.6
2.4
3.8
12.8
1.1
2.0
1.1
12.5
24.8
17.7
100.0
Vishak'patnam
Varanasi
Indore
Five-Star
Five-Star,
Dlx, Four- Three-Star,
Four-Star & Star & Three- Two-Star &
Three-Star
Star
One-Star
ID
5
ID
6.6%
8.0
3.0
0.2
0.0
8.2
11.0
19.6
0.4
3.4
0.0
5.8
1.6
12.0
8.2
12.0
100.0
Thiruv'puram
Shimla
Three-Star &
Two-Star
9
Four-Star,
Three-Star
& Two-Star
8
6.8%
2.0
3.0
0.0
0.3
4.2
6.4
2.4
3.2
10.4
0.8
13.3
1.0
28.2
12.4
5.3
100.0
10.0%
1.6
3.8
2.4
2.1
7.8
8.1
6.7
3.8
2.5
3.4
9.0
1.9
19.2
15.0
2.9
100.0
Ooty
ThreeStar &
TwoStar
ID

Dlx, Five- Star &
Star
Star
7
5
4
0.2%
2.2
2.3
0.0
0.6
21.2
11.9
3.4
1.0
17.0
0.0
1.4
9.8
13.2
10.0
5.7
100.0
2.6%
3.8
1.5
2.6
1.1
11.3
5.9
10.4
1.8
11.2
1.1
1.0
3.3
11.6
11.4
19.2
100.0
7.0%
8.3
2.3
0.3
1.8
11.8
9.3
10.0
2.8
11.3
1.0
7.0
2.5
14.5
5.5
5.0
100.0
HVS International
TABLE 4-7: Indian Hotel Industry - Twelve Other Cities: Monthly & Daily Occupancy
Ahm'bad
COMPOSITION
Page 55
January
Febru ary
March
April
May
June
July
August
September
October
November
December
Cochin
Jaipur
ThreeFive-Star,
Star & Four-Star & Three-Star
Two-Star
Heritag e & Two-Star
Hyderabad
Vishak'patnam
Five-Star
Dlx, Five- Four-Star, Five-Star, FourStar & Three-Star Star & ThreeHeritage & Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Shimla
Ooty
Udaipur
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Four-Star,
Three-Star
& Two-Star
Three-Star
& Two-Star
Agra
Five-Star ThreeDlx, Five- Star &

Three-Star & Star & FourTwoTwo-Star
Star
Star
14
10
74.8%
64.1
59.7
57.3
57.8
57.7
65.2
67.4
62.4
58.7
69.0
79.2
74.8%
78.0
64.4
52.2
50.2
47.6
48.4
54.4
52.5
56.4
63.2
70.4
68.5%
58.0
53.7
53.6
58.8
50.0
46.7
50.6
54.1
58.4
64.9
71.4
51.9%
59.0
49.0
43.8
23.8
21.2
32.5
42.5
39.8
48.4
51.2
56.6
70.3%
74.2
59.5
63.0
47.5
45.1
51.3
63.6
60.9
67.0
69.8
76.9
66.0%
67.2
63.8
69.0
67.1
75.2
70.1
70.9
68.6
66.4
71.0
73.4
58.0%
60.7
53.1
61.1
64.9
57.3
54.9
56.0
65.7
56.3
53.3
60.1
49.5%
51.2
41.6
32.2
25.7
21.0
25.4
34.8
32.8
42.0
47.7
46.2
67.9%
70.1
73.3
71.2
72.1
70.2
68.5
71.1
70.3
67.9
69.1
74.5
62.0%
57.8
51.1
47.3
48.3
40.0
37.1
43.5
44.8
53.2
61.8
67.7
36.6%
37.1
43.4
54.6
83.1
90.0
55.3
44.3
43.1
57.9
49.3
65.1
32.0%
31.6
32.5
50.6
69.3
42.2
28.1
28.4
30.7
37.8
40.4
45.8
43.6%
42.5
29.5
26.4
24.9
23.0
27.9
34.8
28.5
44.3
55.8
55.6
52.4%
62.4
49.4
43.5
28.0
21.4
32.6
39.7
43.6
42.1
43.9
48.4
ID

Ahm'bad
COMPOSITION
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Cochin
Jaipur
ThreeFive-Star,
Star & Four-Star & Three-Star &
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
13
54.8%
67.6
69.8
68.8
61.8
45.2
36.4
63.0%
65.0
64.0
59.0
55.0
53.0
50.0
53.1%
54.8
54.8
58.2
56.4
48.2
50.7
36.2%
36.4
35.8
42.8
62.4
64.8
56.0
ID
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
Three-Star Three-Star &
& Two-Star
Two-Star
74.3%
74.9
77.9
76.1
70.1
55.9
53.3
59.3%
64.8
66.8
64.8
64.5
46.8
42.3
26.8%
30.4
32.3
33.6
22.0
20.4
17.6
68.2%
74.2
77.8
75.3
72.7
49.2
42.8
49.7%
44.7
52.8
45.8
51.3
53.7
41.3
44.3%
38.7
40.4
40.0
57.9
75.7
64.7
40.0%
40.3
41.5
40.0
44.3
68.0
55.0
Agra
Five-Star
Dlx, FiveThree-Star & Star & FourTwo-Star
Star
ID
5
40.0%
46.8
48.6
47.0
57.0
63.0
55.8
ThreeStar &
TwoStar
ID
FHRAI
FHRAI
TABLE 4-8: Indian Hotel Industry - Twelve Other Cities: Sources of Reservation
Ahm'bad
COMPOSITION
Chain Central Resvn. Sys.
Direct Enquiry/ Hotel Rep.
Global Distribution Sys. (GDS)
Other Online Resvn. Sys.
Other Websites
Others
Total
Cochin
Jaipur
ThreeFive-Star,
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
& Two-Star
Two-Star
Agra
Five-Star
Dlx, Five- ThreeThree-Star & Star & Four- Star &
Two-Star
Star Two-Star
16
10
4.3%
70.9
3.3
7.1
7.6
0.0
0.7
6.1
100.0
28.0%
27.6
0.1
2.2
29.0
5.0
3.0
5.1
100.0
7.2%
43.3
0.0
6.2
29.3
1.6
2.3
10.3
100.0
6.4%
24.1
1.9
5.3
50.6
0.0
1.9
9.9
100.0
9.3%
44.7
2.3
11.9
15.4
0.1
0.3
16.0
100.0
3.4%
77.7
1.4
2.7
7.8
0.7
0.7
5.5
100.0
3.0%
53.8
0.2
7.0
9.6
1.0
0.0
25.4
100.0
7.0%
23.0
4.0
4.2
37.0
0.2
3.0
21.6
100.0
0.0%
79.5
0.0
0.5
6.5
0.8
1.8
10.8
100.0
4.0%
33.9
0.5
8.5
32.0
4.5
2.1
14.5
100.0
7.4%
32.4
0.0
6.9
33.5
0.0
5.5
14.4
100.0
6.3%
32.2
0.0
9.3
37.0
6.7
2.7
5.8
100.0
0.0%
40.0
4.3
7.9
30.7
0.7
4.7
11.7
100.0
28.2%
17.8
5.4
3.4
33.8
5.4
1.2
4.8
100.0
12.5%
25.5
20.5
3.8
19.5
5.3
1.8
11.3
100.0
Page 56
TABLE 4-9: Indian Hotel Industry - Twelve Other Cities: Marketing Media
Ahm'bad
COMPOSITION
HVS International
Direct Mail
Hotel Website
Merchandising
Other Internet Site
Outdoor Advertising
Print Advertising
Promotions
Radio Advertising
Telemarketing
TV Advertising
Cochin
Jaipur
ThreeFive-Star,
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
& Two-Star
Two-Star
Agra
Five-Star
Two-Star
Star Two-Star
16
100.0%
57.1
28.6
14.3
57.1
57.1
100.0
71.4
14.3
57.1
42.9
83.3%
100.0
50.0
16.7
66.7
66.7
83.3
100.0
0.0
50.0
33.3
81.3%
93.8
31.3
43.8
75.0
81.3
100.0
75.0
0.0
50.0
18.8
85.7%
100.0
57.1
42.9
71.4
71.4
100.0
85.7
28.6
42.9
57.1
85.7%
85.7
42.9
14.3
28.6
71.4
85.7
57.1
0.0
42.9
28.6
85.7%
71.4
42.9
14.3
14.3
42.9
85.7
100.0
0.0
71.4
0.0
80.0%
80.0
60.0
40.0
20.0
100.0
100.0
60.0
0.0
40.0
40.0
100.0%
80.0
40.0
20.0
60.0
60.0
80.0
100.0
0.0
100.0
40.0
83.3%
50.0
50.0
16.7
50.0
66.7
100.0
50.0
33.3
33.3
33.3
88.9%
77.8
11.1
11.1
88.9
55.6
100.0
55.6
0.0
33.3
33.3
75.0%
75.0
12.5
12.5
62.5
75.0
100.0
62.5
0.0
25.0
25.0
85.7%
71.4
28.6
28.6
57.1
85.7
85.7
100.0
0.0
42.9
0.0
100.0%
71.4
0.0
14.3
71.4
57.1
85.7
85.7
0.0
14.3
0.0
100.0% 100.0%
83.3
100.0
83.3
75.0
33.3
75.0
33.3
75.0
83.3
100.0
100.0
100.0
100.0
100.0
0.0
25.0
66.7
75.0
83.3
50.0
HVS International
TABLE 4-10: Indian Hotel Industry - Twelve Other Cities: Payment Methods
Payment Methods
Ahm'bad
COMPOSITION
Cash Sales
Credit Card Sales
Total
Cochin
Jaipur
ThreeFive-Star,
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
& Two-Star
Two-Star
Agra
Five-Star
Two-Star
Star Two-Star
14
10
24.3%
34.0
41.7
0.0
100.0
21.6%
45.4
31.3
1.7
100.0
48.9%
28.1
22.0
1.1
100.0
26.4%
23.4
50.2
0.0
100.0
44.0%
22.5
33.5
0.0
100.0
47.4%
29.4
23.3
0.0
100.0
39.6%
36.4
23.6
0.4
100.0
37.9%
24.0
38.1
0.0
100.0
54.0%
24.8
18.7
2.5
100.0
42.8%
34.9
19.2
3.1
100.0
67.8%
16.8
14.3
1.3
100.0
44.0%
26.2
29.5
0.3
100.0
39.3%
28.8
32.0
0.0
100.0
23.2%
21.5
55.3
0.0
100.0
45.3%
23.7
31.0
0.0
100.0
Credit Cards Used

Ahm'bad
Page 57
COMPOSITION
American Express
Diners Club
Mastercard/Eurocard
Visa
Other
Total
Cochin
Jaipur
ThreeFive-Star,
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
& Two-Star
Two-Star
Agra
Five-Star
Two-Star
Star Two-Star
15
8.4%
25.4
32.5
30.5
3.2
100.0
13.9%
9.5
31.2
43.6
1.8
100.0
5.4%
5.0
37.8
47.3
4.4
100.0
20.9%
7.3
29.0
41.4
1.4
100.0
14.0%
3.5
30.0
49.8
2.7
100.0
15.2%
10.1
31.0
36.9
6.8
100.0
13.3%
5.8
34.1
42.6
4.3
100.0
16.6%
3.9
35.5
43.0
1.0
100.0
7.8%
16.6
36.4
36.8
2.4
100.0
10.0%
14.4
32.5
40.6
2.5
100.0
17.0%
2.0
42.0
35.0
4.0
100.0
12.6%
9.0
33.8
40.2
4.4
100.0
13.3%
4.6
40.8
38.5
2.9
100.0
24.4%
3.3
30.0
40.6
1.7
100.0
11.8%
2.2
39.0
45.8
1.3
100.0

Ahm'bad
COMPOSITION
FHRAI
American Express*
Diners Club
Mastercard/Eurocard
Visa
Other
Cochin
Jaipur
ThreeFive-Star,
Two-Star
Heritage
Two-Star
Hyderabad
Vishak'patnam
Five-Star
Two-Star
Star
Varanasi
Five-Star
Five-Star,
Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star
& Two-Star
Shimla
Ooty
Udaipur
Four-Star,
& Two-Star
Two-Star
Agra
Five-Star
Two-Star
Star Two-Star
15
3.8%
2.2
1.9
1.9
0.7
3.6%
1.8
1.9
1.9
0.9
2.0%
1.6
2.5
2.4
1.4
3.6%
2.1
2.2
2.2
0.0
3.6%
2.5
2.2
2.0
1.7
3.8%
2.0
2.0
2.0
1.3
3.3%
2.8
2.0
2.5
1.4
3.1%
2.7
2.8
2.3
0.0
3.0%
2.3
2.2
2.2
0.5
2.7%
1.1
2.7
2.7
1.4
3.7%
1.1
3.0
3.0
0.5
2.8%
1.8
2.2
2.2
0.8
3.9%
1.5
2.5
2.1
0.0
3.3%
2.7
2.0
2.0
0.0
3.7%
2.4
2.6
2.6
1.5
FHRAI
TABLE 4-11: Indian Hotel Industry - Twelve Other Cities: Technology Issues
Ahm'bad
COMPOSITION
Number of responses :
Accounting System
Central Reservati on System (CRS)
Electronic Keycard
Internet/E-Mail
Internet/Website
Intranet Sys tem
Management Informatio n System (MIS)
Point of Sale System for F&B
Property Management Syste m
Other
Cochin
Jaipur
ThreeThreeFive-Star, Star &

Star & Four-Star &
TwoTwo-Star
Heritage
Star
Hyderabad
Vishak'patnam
Five-Star
Dlx, FiveFour-Star, Five-Star, F ourStar & Three-Star & Star & ThreeHeritage
Two-Star
Star
15
100.0%
85.7
71.4
28.6
14.3
100.0
85.7
28.6
85.7
71.4
71.4
28.6
14.3
14.3
83.3%
50.0
50.0
33.3
50.0
100.0
100.0
50.0
66.7
66.7
100.0
83.3
66.7
0.0
86.7%
66.7
46.7
13.3
13.3
93.3
80.0
20.0
73.3
53.3
53.3
20.0
33.3
20.0
100.0%
100.0
80.0
60.0
40.0
80.0
60.0
40.0
80.0
80.0
100.0
100.0
40.0
0.0
100.0%
42.9
42.9
42.9
14.3
85.7
85.7
42.9
85.7
71.4
85.7
71.4
42.9
14.3
100.0%
37.5
25.0
12.5
12.5
87.5
62.5
12.5
87.5
50.0
87.5
62.5
12.5
12.5
Five-Star,
Four-Star &
Three-Star
ID
Varanasi
Five-Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star &
Two-Star
Shimla
Ooty
Four-Star,
Three-Star
& Two-Star
Udaipur
ThreeStar &
TwoStar
Agra
ThreeFive-Star
Star &
Dlx, FiveThreeTwo- Star & FourStar &
Star
Star Two-Star
100.0%
75.0
25.0
0.0
50.0
100.0
100.0
50.0
100.0
75.0
75.0
50.0
25.0
0.0
100.0%
33.3
0.0
0.0
0.0
66.7
50.0
33.3
33.3
16.7
50.0
0.0
0.0
0.0
77.8%
33.3
0.0
0.0
11.1
77.8
77.8
55.6
44.4
33.3
66.7
22.2
11.1
0.0
100.0%
37.5
50.0
0.0
0.0
87.5
75.0
37.5
37.5
25.0
37.5
0.0
0.0
0.0
85.7%
42.9
28.6
0.0
0.0
100.0
85.7
0.0
14.3
14.3
71.4
57.1
0.0
14.3
71.4%
28.6
14.3
0.0
0.0
85.7
71.4
28.6
42.9
14.3
28.6
14.3
0.0
0.0
83.3%
50.0
50.0
50.0
50.0
83.3
66.7
50.0
83.3
83.3
83.3
83.3
50.0
16.7
100.0%
50.0
25.0
0.0
0.0
100.0
75.0
50.0
50.0
50.0
75.0
25.0
0.0
25.0
Ooty
Udaipur

Page 58
Ahm'bad
COMPOSITION
Number of responses :
Cochin
Jaipur
ThreeThreeFive-Star, Star &

Star & Four-Star &
TwoTwo-Star
Heritage
Star
HVS International
Air (External Emission s)

Air (Indoor Air Quality)
Energy Consumption (Electric)
Fresh Water Quality
Noise (External)
Noise (In House)
Solid Waste Production (Quality)
Solid Waste Production (Segregation)
Solid Waste Production(Volume)
Staff Training in Environmenta l Issues
Use of Chemicals (House Keepin g)
Use of Pesticides and Herbicides (Horticult ure / Gardens)
Waste Water Quality
Waste Water Volume
Water Consumption
Hyderabad
Vishak'patnam
Five-Star
Dlx, FiveFour-Star, Five-Star, F ourStar & Three-Star & Star & ThreeHeritage
Two-Star
Star
Five-Star,
Four-Star &
Three-Star
Varanasi
Five-Star
Indore
Thiruv'puram
Three-Star,
Two-Star &
One-Star
Three-Star &
Two-Star
Shimla
Four-Star,
Three-Star
& Two-Star
ThreeStar &
TwoStar
Agra
ThreeFive-Star
Star &
Dlx, FiveThreeTwo- Star & FourStar &
Star
Star Two-Star
13
33.3%
50.0
16.7
100.0
83.3
66.7
83.3
33.3
50.0
16.7
33.3
33.3
33.3
33.3
100.0
100.0
66.7
66.7
66.7
66.7
100.0
83.3
66.7
66.7
100.0
60.0%
60.0
60.0
100.0
100.0
100.0
80.0
60.0
60.0
40.0
40.0
40.0
40.0
60.0
100.0
80.0
40.0
40.0
60.0
60.0
100.0
60.0
60.0
80.0
100.0
23.1%
38.5
38.5
100.0
92.3
92.3
69.2
23.1
30.8
46.2
30.8
53.8
38.5
38.5
69.2
61.5
15.4
30.8
46.2
46.2
92.3
53.8
38.5
61.5
69.2
66.7%
50.0
50.0
100.0
100.0
100.0
66.7
50.0
50.0
16.7
50.0
50.0
50.0
66.7
50.0
50.0
50.0
50.0
66.7
66.7
50.0
66.7
50.0
50.0
66.7
50.0%
66.7
50.0
100.0
83.3
66.7
83.3
50.0
66.7
66.7
33.3
33.3
50.0
66.7
100.0
100.0
50.0
50.0
66.7
83.3
83.3
83.3
83.3
83.3
100.0
25.0%
50.0
25.0
100.0
87.5
50.0
87.5
62.5
37.5
62.5
25.0
25.0
37.5
37.5
62.5
75.0
12.5
12.5
50.0
62.5
75.0
62.5
50.0
50.0
100.0
25.0%
0.0
25.0
100.0
100.0
100.0
100.0
25.0
25.0
0.0
25.0
50.0
50.0
25.0
50.0
75.0
0.0
0.0
50.0
25.0
75.0
25.0
25.0
50.0
100.0
50.0%
100.0
75.0
100.0
100.0
100.0
100.0
75.0
75.0
25.0
75.0
75.0
100.0
75.0
100.0
75.0
0.0
25.0
100.0
100.0
100.0
100.0
50.0
75.0
75.0
0.0%
40.0
20.0
100.0
80.0
60.0
40.0
0.0
40.0
80.0
20.0
40.0
20.0
0.0
80.0
40.0
0.0
20.0
40.0
40.0
60.0
40.0
40.0
40.0
80.0
25.0%
25.0
50.0
87.5
75.0
87.5
62.5
25.0
50.0
25.0
37.5
37.5
37.5
62.5
100.0
75.0
12.5
12.5
62.5
37.5
87.5
50.0
37.5
50.0
87.5
25.0%
0.0
12.5
87.5
87.5
37.5
75.0
12.5
12.5
25.0
12.5
25.0
37.5
25.0
62.5
50.0
12.5
12.5
50.0
62.5
75.0
50.0
12.5
37.5
87.5
57.1%
57.1
28.6
100.0
100.0
100.0
71.4
71.4
71.4
28.6
28.6
42.9
14.3
85.7
85.7
71.4
42.9
42.9
71.4
100.0
100.0
100.0
57.1
71.4
100.0
50.0%
66.7
33.3
66.7
66.7
66.7
66.7
50.0
33.3
16.7
0.0
16.7
33.3
66.7
83.3
66.7
33.3
50.0
33.3
50.0
66.7
83.3
66.7
83.3
50.0
66.7%
50.0
50.0
100.0
100.0
100.0
100.0
33.3
33.3
50.0
0.0
33.3
16.7
66.7
83.3
100.0
33.3
33.3
50.0
50.0
66.7
50.0
83.3
66.7
100.0
50.0%
75.0
50.0
100.0
100.0
100.0
100.0
75.0
75.0
25.0
50.0
50.0
75.0
75.0
100.0
100.0
50.0
75.0
75.0
75.0
100.0
50.0
50.0
100.0
100.0
Hotel Analysis Worksheet
Hoteliers can analyse their financial data, compare it with their competitors and accordingly
prepare their future strategies and budget with the help of the following table:
COMPOSITION
Your Hotel
Comparison 1
Comparison 2
Comparison 3

REVENUE
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
Rooms
Food & Beverage
Telephone & Other
Minor Operated*
Total
DEPARTMENTAL INCOME
OPERATING EXPENSES
Management Fee
Marketing
Franchise Fees
Energy
Total
HOUSE PROFIT
FIXED EXPENSES
Property Taxes
Insurance
Rent
Total
NET INCOME**
** Net Income is before depreciati on, interest payments and taxes
HVS International
Page 59
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HVS - Indian Hotel Industry Survey 2001-2002

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F H&RA

Indian Hotel Industry Survey

For more information, or additional copies of this document, please contact:

Price: FHRAI Members:

Rs400 (per additional copy)

The Federation of Hotel & Restaurant Associations of India, 2002

Foreword from the President, FHRAI

Message from Indian Airlines

Message from HVS International

Introduction & Key Highlights of the Survey

Trends & Opportunities in the Indian Hotel Industry

1. Indian Hotel Industry - by Star Category

3. Indian Hotel Industry - Seven Major Cities

4. Indian Hotel Industry - Twelve Other Cities

Hotel Analysis Worksheet

Indian Airlines Flyaways

Sleepovers (1st April 2003 - 31st October 2003)

Class of hotel, any background details about the hotel locality

Facilities available at the hotel

Any add-ons provided free of charge

Any other offers available on % discount

Reservation contact numbers and the hotel address

E-mail address/ Hotel web-site

Introduction & Key Highlights of Survey

Introduction to the FHRAI Indian Hotel Industry Survey

Departmental Expenses as a Percentage of Revenue 2001 - 2002

Food & Beverage

Telephone & Other

Rental & Other

Yield Management System

Property Management System

Point of Sale System for Food and Beverage

Management Information System (MIS)

Local Area Network (LAN)

Energy Management System

Central Reservation System (CRS)

The domestic traveller continues to be of importance across all hotels in India

36.6 35.4 35.8

13.8 14.2 13.2

Change in Performance Ratios: 2001-2002 over 2000-2001

Four-Star Three-Star Two-Star

Trends & Opportunities in the Indian Hotel

Source: FHRAI, as per the details of thei r member hotels

Indian Hotel Industry-Revenue and Profitability-Average Per Hotel

Revenue (in crores)

Net Income (in crores)

House Profit (in %)

Trends in Rooms and F&B Revenue on Per Available Room

Food & Beverage

Trends in other Departmental Revenue on Per Occupied Room

Banquet & Conferences

Telephone & Other

Rental & Other Income

Country of Origin of Guests

Trends in Monthly Occupancy (All India Average)

Trends in Key Operating Statistics

Amount Per Available Room

Amount Per Occupied Room

Average Total Rooms Per Hotel:

Number of New Hotel Developments

Source: HVS International Research

1. Indian Hotel Industry by Star Category

Total Average Rooms