1-Which of the following is not type of business?

a- Expert driven b- Experience driven c- Expense driven d- Efficiency driven 2-Which of the following is known for the efficiency driven business? a- Stock b- Flow c- Funds d- Growth 3-SCM stands for_______? a- Supply chain management b- Service chain management c- Supply change management d- Supply chain measures referenced by: Page 176 handouts 4-Which of the following is a meaning of epistemological in knowledge management? a- Involves knowledge creating individuals, groups, organization, and inter-organization b- Involves tacit, explicit of knowledge c- Involves implicit knowledge d- Involves semantic knowledge 5- SECI process stands for _______? a- Socialization extreme combination internalization b- Security externalization combination internalization c- Socialization externalization combination internalization d- Socialization externalization combination initiative 6- Which of the following means collaboration, knowledge sharing of logistics and consensus among knowledge workers and suppliers? a- Socialization externalization combination internalization (SECI) b- Customer relationship management (CRM) c- Supply chain management (SCM) d- None of the above 7-Knowledge generation process includes all of the following except? a- Acquire b- Rent c- Dedicate d- Require 8-Identify the school that looks to KM as a dimension of competitive strategy? a- The Economic school

b- The strategic school c- The organizational school d- The management school 9-Which of them is wrongly connected? a- Socialization----the conversion of tacit knowledge to tacit knowledge b- Combination------the conversion of explicit knowledge to Tacit knowledge c- Externalization----the conversion of tacit to explicit knowledge d- Internalization---the conversion of explicit to tacit knowledge 10-Which of the following component is not a part of Nonakas model? a- SECI process b- Knowledge assets c- Leadership d- Ma 11-The idea of managing knowledge is ______________________ because it is not something one typically thinks of as being managed. Abstract Concrete Figurative All of the given options Which of the following is an intangible resource? Machinery Land Physical labors Reputation Tacit knowledge is expandable, diffusive and shareable but not Compressible Transmittable Substitutable All of these options

The terms knowledge work and knowledge worker first time coined by Professor Peter Drucker in________. 1955 1960 1965 1970

Knowledge is always a part of a _________________ system. Static Close Dynamic Open Knowledge embedded in systems, technology and _____________. Brain Environment Processes All of the given Options To building KM system there are a lot of challenges that includes following EXCEPT: Culture Knowledge Evaluation Knowledge Processing Knowledge filtering If learning insight and judgment abilities are merged together with knowledge in a person, the person has _________________. Knowledge Understanding Wisdom Intelligence A network engineer installs 5 computers in a firm using a Manual. After this experience, he further installs 50 computers in another firm without use of manual. Engineer has transferred his knowledge from __________. Explicit to Tacit Tacit to Explicit Explicit to General General to Expertise Knowledge includes all of the following except: Aggregated data Disaggregated data Appraised information Personal experience

Question # 1 of 15 The preeminent contributor to value creation is? Knowledge Cheaper material Easily available Labor None of the given options

Question # 2 of 15 Which of the following is the study of the principles of valid Inference and demonstration? Logic Fact Argument Rule Question # 3 of 15 The preface of any book which tells about the book is an example of which of the following? Tacit Knowledge Declarative Knowledge Specific Knowledge Episodic Knowledge Question # 4 of 15 Which of the following can induce a cognitive dissonance between belief and practice? Judgmental knowledge Categorical imperative Potential commitment Dynamic system Question # 5 of 15 Successful adoption of Knowledge management require changes in all except? Culture Management attitudes Communication skills All of the given options Question # 6 of 15 Learning in human occurs in one of the following ways? By Experience By Example By discovery All of the given options Question # 7 of 15 Which of the following is not a mega trend in the new economy? Technology Globalization Workforce diversity Info/knowledge work Question # 8 of 15

Which of the following is the body of data, information and knowledge relevant to an individual organizations existence? Customer knowledge Knowledge in people Organizational memory Knowledge in products and services Question # 9 of 15 Which of the following are the organizations related to law, accountancy, consultancy, design, research and development, education and training under one title? Information industries Knowledge industries Art industries Ethics industries Question # 10 of 15 ERP stands for? Enterprise retailing price Enterprise resource price Enterprise resource planning None of the given options Question # 11 of 15 The state of not knowing is an example of which of the following? Knowledge Wisdom Ignorance Understanding Question # 12 of 15 Declarative knowledge is often characterized as which of the following? Know-Why Know-What Know-How Know-When Question # 13 of 15 Knowledge hierarchy includes all of the following EXCEPT: Data Information Knowledge Intelligence Question # 14 of 15 Which of the following is not an attribute of knowledge workers? Innovation

Sales Creation Distribution In 1763 James Watt invented the steam engine NEW Quiz: Question # 1 of 15 Which of the following is wrongly connected? Natural Capital -------- To be preserved Financial Capital -------To be attracted Social Capital ---------- To be generated Creative capital -------- To be cultivated Question # 2 of 15 Information is more significant than data because it is: Context Sensitive Consensus Sensitive Technically Sensitive All of the given options Ref: Information is context-sensitive; knowledge is consensus-oriented. Question # 3 of 15 Which of the following year James Watt invented the steam engine in industrial age? 1762 1763 1764 1765 Question # 4 of 15 A leader who provides the vision, a direction for the knowledge management strategy, is known as: Strategic Knowledge Leader Core Leader Team Leader Chief Knowledge Leader Question # 5 of 15 Which of the following knowledge refers to transmittable in formal and systematic language? Declarative knowledge Procedural knowledge Explicit knowledge Tacit knowledge

Question # 6 of 15 Successful adoption of Knowledge management require changes in all except? Culture Management attitudes Communication skills All of the given options Question # 7 of 15 Which of the following is often called "on-line directory of expertise "? Green pages White pages Yellow pages Red pages Question # 8 of 15 Behaviors- influencing fluids is an example of which of the following? Knowledge can be born Knowledge can die Knowledge can be owned Knowledge can be stored Question # 9 of 15 Which of the following stands for SCM? Supply chance management Support change management Supply chain management Service change management Question # 10 of 15 When John Naisbitt used the term mega trend? 1980 1981 1982 1979 Question # 11 of 15 Which of the following is a statement that relates certain elements of truth about a subject matter or domain? Logic Fact Argument Rule Question # 12 of 15 Knowledge can be preserved in all of the following forms EXCEPT: Patents

Books Documentaries Languages Question # 13 of 15 A method to simplify and improve the process of sharing, distributing, creating, capturing and understanding knowledge in a company is known as? Knowledge Management Capital Management Intellectual Resource Management None of the given options Question # 14 of 15 Brain surgeons expertise is an example of which of the following knowledge? Knowledge is immanent Knowledge can be owned Knowledge can be stored Knowledge can born Question # 15 of 15 Knowledge management includes all of the following EXCEPT: Gather Organize Replication Refine Which of the following system is always a part of knowledge? 1. Static system 2. Close system 3. Dynamic system 4. Open system All of the following are the examples of Arts industries EXCEPT: 1. Performers 2. Accountancy 3. Broadcasting 4. Authors Knowledge can be organized by following methods EXCEPT: 1. Cataloging 2. Indexing 3. Codifying 4. Projecting The process that links the aquisition of raw material to the sale of the finished product refers to which of the follwoing integration?

1. 2. 3. 4.

Horizontal integration Vertical Integration Horizontal & vertical both None of the given options

BPR stands for what? 1. Business, promotion, resources 2. Business, product, retailers 3. Business, process ,re engineering 4. Benefit, promotion, resources Which of the following is the process of gathering and making use of firms collective expertise wherever it resides, on paper, in databases or in peoples heads? 1. E-Commerce Economy 2. Electronic Economy 3. Third World Economy 4. Developed Economy Which of the following knowledge is about topics such as restaurant, coins, and hurricanes, was used to understand the concepts explained in the chapter? 1. Declarative Knowledge 2. Procedural Knowledge 3. General knowledge 4. Specific knowledge Which of the following is a statement that relates certain elements of truth about a subject matter or domain? 1. 2. 3. 4. Logic Fact Argument Rule

Which of the following knowledge tends to be explicit, metaphysical, and objective? 1. Knowledge of rationality 2. Knowledge of experience 3. Knowledge of interest 4. None of the given option Which of the following knowledge refers to transmittable in formal and systematic language? 1. Declarative knowledge 2. Procedural knowledge 3. Explicit knowledge 4. Tacit knowledge

All of the following refers to knowledge-based resources EXCEPT: 1. Skills 2. Abilities 3. Learning capacities 4. Expertise Referenced by:( Ref: The term knowledge-based resources refer to skills, abilities, and learning capacity. People can develop these through experience and formal training. Social Which of the following is the process of gathering and making use of firms collective expertise wherever it resides, on paper, in databases or in peoples heads? 1. Knowledge sharing 2. Knowledge management 3. Restructuring 4. Reengineering A lawyer who advocates a particular outcome in a trial based on legal precedents or a judge who creates case law is using which of the following? 1. Analogy reasoning 2. Case-based reasoning 3. Formal reasoning 4. Analytical reasoning The branch of philosophy that studies the nature of knowledge, its presuppositions and foundations, and its extent and validity refers to which of the following term? 1. Epistemological 2. Psychological 3. Ontological 4. All of the given options Opening the TV guide is an example of? 1. Action 2. Data 3. Information 4. Knowledge Quiz no.2 Faiza Question # 1 of 15 Brain surgeons expertise is an example of which of the following knowledge? Knowledge is immanent Knowledge can be owned Knowledge can be stored Knowledge can born

Question # 2 of 15 Which one of the following is not included in the individual competence family? Professional staff Computer and administrative system Experts Research and development people Question # 3 of 15 An engineer installs machinery in a factory by using a Manual. After this experience, he further installs machinery in another factory without use of manual. Engineer has transferred his knowledge from __________. Explicit to Tacit Tacit to Explicit Explicit to General General to Expertise Question # 4 of 15 Any connection that people outside the organization have with it, together with customer loyalty, market share, the level of backorders, and so forth refers to which of the following capital? Structural capital Relational capital Human capital All of the given options Question # 5 of 15 Knowledge hierarchy includes all of the following EXCEPT: Data Information Knowledge Intelligence Question # 6 of 15 Knowledge can be organized by following methods EXCEPT: Cataloging Indexing Codifying Projecting Question # 7 of 15 Which of the following is often called "on-line directory of expertise "? Green pages White pages Yellow pages Red pages

Question # 8 of 15 Competency markets includes all of the following EXCEPT: Behavior Innovation Ideas Talent

Question # 10 of 15 Data communication, networking, and wireless transmission are examples of which of the following? Process drivers Technology drivers Financial drivers Personnel- specific drivers Question # 11 of 15 "To think, conceptualize and a set of actions" refers to which of the following? Plan Analyze Reflect Act Question # 12 of 15 Learning curves includes all of the following EXCEPT: Learning can manifests itself Learning by example Learning by doing Learning about Question # 13 of 15 Which of the following is the type of knowledge that can be verbally explained, codified or written down in specific documents? Procedural Knowledge Declarative knowledge Explicit knowledge Tacit knowledge Ref: Explicit knowledge is that which is codified and digitized in documents, books, reports, spreadsheets, memos etc. Question # 14 of 15 Which of the following is an brands etc? Intellectual property assets Human centered assets Infrastructure assets Market assets

Question # 15 of 15 Which of the following is the study of the principles of valid Inference and demonstration? Logic Fact Argument Rule TM Quiz No.2 Question # 1 of 15 Which of the following ratio is to estimate the value added by given knowledge assets regardless of where they are located? Return-on-equity Return on investment Return-on-knowledge None of the given options Question # 2 of 15 Which one of the following is an aspect of Knowledge management? Storing Transferring Promoting All of the given options Question # 3 of 15 Which of the following year James Watt invented the steam engine in industrial age? 1762 1763 1764 1765 Question # 4 of 15 When John Naisbitt used the term mega trend? 1980 1981 1982 1979 Question # 5 of 15 In SECI model of knowledge creation S stands for which of the following? Standardization Specialization Socialization None of the given options Question # 6 of 15

Which of the following knowledge directs and constrains the activity? Knowledge resource Knowledge output Knowledge goal Knowledge input Question # 7 of 15 Which one of the following is an essential part of learning? Memory Knowledge Expertise None of the given options Question # 8 of 15 Which of the following is the greatest baseball player of all time? Shigeo Nagashima Cap Anson Pud Galvin Harry Wright Question # 9 of 15 ROK stands for _________ Return-on-equity Return on investment Return-on-knowledge None of the given options Question # 10 of 15 From which of the following year the knowledge Management has started? 2000 1990 1980 1970 Question # 11 of 15 Which of the following is the type of knowledge that can be verbally explained, codified or written down in specific documents? Procedural Knowledge Declarative knowledge Explicit knowledge Tacit knowledge Question # 12 of 15 Knowledge management includes all of the following EXCEPT: Gather Organize

Replication Refine Question # 13 of 15 Which of them is wrongly connected? Socialization----the conversion of tacit knowledge to tacit knowledge Externalization----the conversion of tacit to explicit knowledge Internalization---the conversion of explicit to tacit knowledge Question # 14 of 15 Which of the following global economy is also called as the Information Age, the third Wave or the________? E-Commerce Economy Electronic Economy Third World Economy Developed Economy Question # 15 of 15 Which of the following is a knowledge management school? Economic school Organizational school Strategic school All of the given options

Quiz No.4 January 31, 2011

Question # 1 of 15 Which of the following is a global memory structure, a database or a repository that stores all partial problem solutions?
Delphi method Knowledge source Blackboard Procedure

In knowledge management, PPT stands for _____________. People, Process, Things Power, Productivity, Trust People, Process, Technology People, Productivity, Things

Which of the following is not a mega trend in the new economy? Technology Globalization Workforce diversity Info/knowledge work

Which of the following is the Value created by fostering connections Between individuals? Human capital Relation capital Structural Capital Intellectual capital

Which of the following methods is related to qualitative tool for analyzing data? Content analysis Means, Standard Deviations, and Frequency Distributions Scatter grams and Correlation Coefficients Difference Tests

A knowledge worker remains with a company for a longer period if he has job security, a degree of voluntarism, fair process and _____________. Emotional Commitment Affiliation with employees Instruction Manual All of the given Options

In first step of knowledge capture which is an appropriate tool to elicit information from an expert? Decision trees Flowcharts Interpreting the verbal information

Extensive interviews

Successful adoption of Knowledge management require changes in all except? Culture Management attitudes Communication skills All of the given options (Not Sure)

Organizational knowledge creation is a/an_____ process which upgrades itself. Continuous Discontinuous Event-driven Occasional

The first example of socialization comes from? Ronda city Tokyo city Paris city None of the above

Which of the following is NOT suitable for knowledge extraction? Aggregated data Disaggregated information Appraised information Personal experience

Which one of the following is not a related specific variable? Age Climate Gender Income

Which of the following global economy is also called as the Information Age, the third Wave or the______? E-Commerce Economy Electronic Economy Third World Economy Developed Economy

If knowledge teams are task-oriented then which of the following is the characteristic of knowledge communities? Information-oriented Knowledge-oriented Interest-oriented Action-oriented

Which one of the following are attributes of knowledge products and services? Improve with use Anticipate Interactive All of the given options Next Quiz Question # 1 of 15 A method to simplify and improve the process of sharing, distributing, creating, capturing and understanding knowledge in a company is known as? Knowledge Management Capital Management Intellectual Resource Management None of the given options

Question # 2 of 15 All of the following are the Skandia forms of capital EXCEPT

Human capital Structural Capital Intellectual capital Social Capital

Question # 3 of 15 Which one of the following is not a characteristic of blackboard system? Diverse approaches to problem solving Organized participation Common language of interaction Inflexible representation of information Question # 4 of 15 Information combined with human thoughts is known as? Data Wisdom Concept Knowledge

Question # 5 of 15 Investors market includes all of the following EXCEPT: Stockholders Family Friends (Not Sure) Values

Question # 6 of 15 An effective data has which of the following characteristic/s? Accurate Large Comparable

All of the given options (Not Sure)

Question # 7 of 15 The process that links the aquisition of raw material to the sale of the finished productrefers to which of the follwoing integration? Horizontal integration Vertical Integration Horizontal & vertical both None of the given options

Question # 8 of 15 Which one is the bottom layer in KM Architecture? Value-Added Layer Repositories Layer User Interface Layer Middleware Layer

Question # 9 of 15 LLS stand for? Lessons learned systems Lessons learning system Learning lessons system None of the given options

Question # 10 of 15 Which of the following methods is NOT related to qualitative tool for analyzing data? Scatter diagrams and Correlation Coefficients Content analysis Performance Force-field analysis

Question # 11 of 15 Which of the following is the integral part of the Business to Business framework? Supply Chain Management Value Chain E-business Customer Relationship Management

Question # 12 of 15 Which of the following is not an attribute of knowledge workers? Innovation Sales Creation Distribution(Not Sure)

Question # 13 of 15 If a company has resources which have economic value, difficult to imitate, nonsubstitutable and not readily available, then the company can generate which of the following advantage? Competitive Advantage Knowledge Advantage Capital Advantage None of the given options

Question # 14 of 15 Internal fluctuation such as frequent rotation of personnel ___________knowledge transfer. Facilitates Hinders Accelerates Does not affect

Question # 15 of 15

Which of the following knowledge refers to transmittable in formal and systematic language? Declarative knowledge Procedural knowledge Explicit knowledge Tacit knowledge

Next Quiz

Question # 1 of 15 Phone services, fax services, answering services, web-hosting services, and meeting & conference facilities are the examples of which of the following? Virtual organizations Virtual communities Virtual offices Virtual teams

Question # 2 of 15 If a company has resources which have economic value, difficult to imitate, nonsubstitutable and not readily available, then the company can generate which of the following advantage? Competitive Advantage Knowledge Advantage Capital Advantage None of the given options

Question # 3 of 15 In seven levers of knwoledge,which of the following company combines both product and people levers? Shell Teltech Siemens

Netscape

Question # 4 of 15 Development of knowledge from data or information is known as? Knowledge application Knowledge sharing Knowledge capture Knowledge discovery

Question # 5 of 15 In case of E-Business, we integrate the KM life cycle from knowledge creation to knowledge distribution through following EXCEPT: Business within Business Business to Government Business to Business Business to Consumer

Question # 6 of 15 Taxonomies are also called as: Dissemination Indexing Codification Classification Question # 7 of 15 In KMSLC the early phase starts with? Information gathering (Not Sure) Knowledge capture Knowledge sharing Information sharing

Question # 8 of 15 Which one of the following is the way of managing knowledge discovery? Internalization and Externalization Socialization and internalization Externalization and Combination Combination and Socialization

Question # 9 of 15 Developing new tacit or explicit knowledge from data and information or the synthesis of prior knowledge is supported by which system? Knowledge Application Systems Knowledge Sharing Systems Knowledge Capture Systems Knowledge Discovery Systems

Question # 10 of 15 Three fundamental approaches used by the business valuation professional to value a business include all except? Cost Income Market approaches All of the given options

Question # 11 of 15 Which one of the following is most suitable when a pool of information is to be shared among large number of employees within organization? Internet Extranet Intranet Groupware

Question # 12 of 15 Which one of the following is a classification of knowledge? Core Advanced Innovative All of the given options

Question # 13 of 15 Knowledge can be captured by all of the following methods EXCEPT: Data entry Interviewing Brainstorming Filtering Ref:

Question # 14 of 15 Which of the following knowledge directs and constrains the activity? Knowledge resource Knowledge output Knowledge goal Knowledge input

Question # 15 of 15 Six attributes of knowledge products and services includes all of the following EXCEPT: Learn Anticipate Interactive Effective

1-Which of the following is correct term for making tacit knowledge explicit? Codifying the knowledge Translate the knowledge Transform the knowledge Clarifying the knowledge 2-Data without context, purpose or meaning is known as: a) Information b) Knowledge c) Wisdom d) Illustration 3-The knowledge that can be accessed by another individual or firm or moved away from one firm to another easily is known as: a) Migratory knowledge b) Tacit knowledge c) Embrained Knowledge d) Embedded knowledge 4-Which of these is an attribute? a) Above b) Color c) Blue d) Sky 5-Which of the following is an example of both concept knowledge and tacit knowledge? a) How to boil and egg b) How to ride a bicycle c) Wheel is part of a car d) The position of keys on a typewriter 6-What is knowledge? a) Symbols, facts, numbers b) Experiences c) The application of data and information d) Data that has been processed 7-The term "knowledge worker" was invented in 1959 by which of the following scholar? a) Grace Hopper b) Peter Drucker c) Alfred Sloan d) Nicholas Carr 8-Knowledge can be refined by following methods EXCEPT: a) Contextualizing b) Collaboration

c) Cataloging d) Mining 9-Applying the best know-how while performing core tasks is called as: a) Knowledge in processes b) Knowledge in relationships c) Knowledge in people d) Knowledge in products (services) 10-The refining phase of knowledge management includes all of the following steps EXCEPT: a) Contextualizing b) Filtering c) Collaborating d) Projecting 1-Procedures, rules, and norms are examples of which of the following? a) Knowledge in people b) Knowledge in artifacts c) Knowledge in organizational entities d) Inter-organizational relationship 2-Which of the following knowledge was used to apply the concepts that the student read about in the chapter to real -world situations he/she may have encountered at her work place? a) General knowledge b) Specific knowledge c) Explicit knowledge d) Tacit knowledge 3-In KVA, the correlation between any two or more estimates should be at a high level to ensure an accurate estimate. This simple matched correlation measures the ______________ of an estimate. a) Efficiency b) Consistency c) Reliability d) Durability 4-The process that links the acquisition of raw material to the sale of the finished product refers to which of the following integration? a) Horizontal integration b) Vertical Integration c) Horizontal & vertical both d) None of the given options

5- Which of the following relates certain elements of truth about a subject matter or domain? a) Logic b) Fact c) Argument d) Rule 6- The preface of any book which tells about the book is an example of which of the following? a) Tacit knowledge b) Specific knowledge c) Declarative knowledge d) Episodic knowledge 7-In an advertising agency, which of the following employees is involved in least knowledge work? a) Creative Director b) Finance Director c) Concept/Copy Writer d) Front Desk Officer

8-Which of the following is not a three dimension of knowledge management? a) Effectiveness b) Innovation c) Efficiency d) Performance 9-The useful information is derived from the data, but the organization lacks the expertise to interpret the information in the right way which creates a serious problem for the organizations. This gap is called as: a) Design gap b) Expertise gap c) Execution gap d) Leverage gap Which of the following is NOT suitable for knowledge extraction? Aggregated data Disaggregated information Appraised information Personal experience Which of the following is needed to understand relationships between different pieces of information? Knowledge Data

Information Wisdom Knowledge can be organized by following methods EXCEPT: Cataloging Indexing Codifying Projecting Knowledge is embedded in all of the following EXCEPT: Brain Technology Systems Environment Dell and Amazon are examples of which of the following? Virtual products and services Virtual communities Virtual offices Virtual teams Knowledge management includes all of the following EXCEPT: Gather data Organize data Replication of data Refine data Which of the following pair is rightly connected? Total Quantity Management -----TQM Business Plan Reengineering ----- BPR System Change Management ----- SCM Information and Communications Technology ----- ICT Knowledge can be preserved in all of the following forms EXCEPT: Patents Books Documentaries Languages Which of the following can induce a cognitive dissonance between belief and practice? Judgmental knowledge Categorical imperative Potential commitment Dynamic system

Knowledge can be summarized for easier handling and can be packaged into small physical formats. Which of the following knowledge characteristic best describes this statement? Expandable Compressible Transportable Diffusive 1-Procedures, rules, and norms are examples of which of the following? a) Knowledge in people b) Knowledge in artifacts c) Knowledge in organizational entities d) Inter-organizational relationship 2-Which of the following knowledge was used to apply the concepts that the student read about in the chapter to real -world situations he/she may have encountered at her work place? a) General knowledge b) Specific knowledge c) Explicit knowledge d) Tacit knowledge 3-In KVA, the correlation between any two or more estimates should be at a high level to ensure an accurate estimate. This simple matched correlation measures the ______________ of an estimate. a) Efficiency b) Consistency c) Reliability d) Durability

4-The process that links the acquisition of raw material to the sale of the finished product refers to which of the following integration? a) Horizontal integration b) Vertical Integration c) Horizontal & vertical both d) None of the given options 5- Which of the following relates certain elements of truth about a subject matter or domain? a) Logic b) Fact c) Argument d) Rule

6- The preface of any book which tells about the book is an example of which of the following? a) Tacit knowledge b) Specific knowledge c) Declarative knowledge d) Episodic knowledge 7-In an advertising agency, which of the following employees is involved in least knowledge work? a) Creative Director b) Finance Director c) Concept/Copy Writer d) Front Desk Officer 8-Which of the following is not a three dimension of knowledge management? a) Effectiveness b) Innovation c) Efficiency d) Performance 9-The useful information is derived from the data, but the organization lacks the expertise to interpret the information in the right way which creates a serious problem for the organizations. This gap is called as: a) Design gap b) Expertise gap c) Execution gap d) Leverage gap 1- Conventional managerial learning approaches mostly stress on which of the following? a) Efficiency and utility b) Socio cognitive routines c) Subjectivity d) Inductive learning 2- Formal strategic planning methods do not correlate with profitability because______. Which of the following statement is the most appropriate reason according to the author? a) They are contextual and situation-specific b) They are efficient but not innovative and effective to facilitate creativity c) They ignore subjective experience of individual d) They are deductive and data-driven 3- According to the writer of article which of the following approach is suitable to enhance the organizational learning? a) Cognitive heuristics approach b) Knowledge based strategy approach c) Inductive learning methods /approach

d) Deductive learning methods /approach 4- Managers of knowledge-intensive firms have adopted which of the following best practices in knowledge-creation? a) Sticking to decisions and singular vision of top management b) Avoiding ambiguity and chaos c) Utilizing personal experiential knowledge of employees d) Using homogenous tools and techniques to analyze information 5- According to Peter Senge, which of the following factors are effective in enhancing employees commitment and motivation in knowledge creation process? a) Amplification of information b) Formation of autonomous task forces c) Articulation of subjective knowledge d) Zero tolerance for ambiguity 6-Consistency, Visual clarity, Navigation and Usability are the main ingredients of ________________ layer in 7-tier technical core. User Interface Authorized Access Filtering Collaborative 7-Arrange the 7-tier technical layers in ascending order: Middleware Transport The physical layer Knowledge-Enabling Application Collaborative Intelligence and filtering User interface Authorized Access Control VI, VII, I, II, IV, V, III VI, VII, V, IV, II, I, III VI, VI, V, IV, I, II, III VI, I, II, V, IV, VII, III 8-HTTP is the abbreviation of _____________________. Hyper Terminal Tracking Program Home Translator and Technical Professional Hyper Text Transport Protocol Home Tested And Tried Protocol 9-If a company wants to establish KM architecture for knowledge capturing, this activity in KMSLC is termed as____________. Determine Feasibility Capture Knowledge

Design KM blueprint Implement KM system 10-KM team success depends on number of following factors EXCEPT: Leadership and team motivation Team size Complexity of the project No of experts in a team 11-In KMSLC, the knowledge developer tests the evaluating system from ________________ of the cycle. Start End Middle Any point 12-The Conventional system life cycle is ____________________ but KMSLC is an incremental process. Process Driven Documentation-oriented Result oriented All of the given options 13-_____________business solves large and complicated problems for customers. The problems are new, but they can be solved with existing methods in a specific context every time. Experience-driven Expert-driven Efficiency-driven None of the given options 14-Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing an organizations ba corresponding to the four modes of knowledge creation. The four corresponding ba for different mode of knowledge creation are originating ba, interacting ba, exercising ba and _______________. Modulating ba Cyber ba Genuine ba Physical ba 15-When an inexperienced and unskilled employee is placed in work environment, he learns and acquired new knowledge and skill. In this situation one of the SECI processes has implemented that process is: Socialization Externalization Combination

Internalization 16-_________________companies are considered as pioneer in the field of Knowledge management. Swedish American UK Swiss 17-The _____________________consists of employees expertise, unique organization system, and intellectual property. Intellectual Capital Patent Asset Intellectual Rights None of the Above 18-The average life expectancy of the most of firm is around _________ years. 10 20 30 40 19-Knowledge has very short life but it use make it ___________ New and Durable Useless and wastage of time Refreshing and revalidating Everlasting and Interesting 20-Prosumer is a person who is very knowledgeable about a subject and likes to purchase high-quality equipment. The word prosumer is derived by two words: PROfit - ConSUMER PROducer - ConSUMER PROfessional - ConSUMER PROsumption - AsSUMER 21-Knowledge Can Be Born Die Owned Stored All of the given options 22-Human mind can be classified into five categories: Data, Information, Knowledge, Understanding and Wisdom. If human mind answers to "who", "what", "where", and "when" questions, it means one has: Data Information

Knowledge Understanding Wisdom 23-Talking to your friend with mobile phone is an event. In this event: Answering a ringing telephone is your ACTION, Hearing the phone ring is DATA, Where the phone is located is INFORMATION and How to pick up the receiver and answer the phone is your _______________. Wisdom Knowledge Learning Process Intelligence 24-According to Marvin Minsky, the human mind is a ____________________. Society of thoughts Society of minds Society of Events Society of incidents 25-Trial and error or reworking problems is used in problem-solving scenario. An expert uses experience to explain how a problem is solved. This technique of learning is called Learning by experience Learning by example Learning by discovery Learning by observation 1-Which of the following is not type of business? a- Expert driven b- Experience driven c- Expense driven d- Efficiency driven 2-Which of the following is known for the efficiency driven business? a- Stock b- Flow c- Funds d- Growth

3-SCM stands for_______? a- Supply chain management b- Service chain management c- Supply change management d- Supply chain measures referenced by:

rashid umer Page 176 handouts 4-Which of the following is a meaning of epistemological in knowledge management? a- Involves knowledge creating individuals, groups, organization, and inter-organization b- Involves tacit, explicit of knowledge c- Involves implicit knowledge d- Involves semantic knowledge 5- SECI process stands for _______? a- Socialization extreme combination internalization b- Security externalization combination internalization c- Socialization externalization combination internalization d- Socialization externalization combination initiative 6- Which of the following means collaboration, knowledge sharing of logistics and consensus among knowledge workers and suppliers? a- Socialization externalization combination internalization (SECI) b- Customer relationship management (CRM) c- Supply chain management (SCM) d- None of the above 7-Knowledge generation process includes all of the following except? a- Acquire b- Rent c- Dedicate d- Require 8-Identify the school that looks to KM as a dimension of competitive strategy? a- The Economic school b- The strategic school c- The organizational school d- The management school 9-Which of them is wrongly connected? a- Socialization----the conversion of tacit knowledge to tacit knowledge b- Combination------the conversion of explicit knowledge to Tacit knowledge c- Externalization----the conversion of tacit to explicit knowledge d- Internalization---the conversion of explicit to tacit knowledge 10-Which of the following component is not a part of Nonakas model? a- SECI process b- Knowledge assets c- Leadership d- Ma

11-The idea of managing knowledge is ______________________ because it is not something one typically thinks of as being managed. Abstract Concrete Figurative All of the given options 12-Which of the following is an intangible resource? Machinery Land Physical labors Reputation 13-Tacit knowledge is expandable, diffusive and shareable but not Compressible Transmittable Substitutable All of these options 14-The terms knowledge work and knowledge worker first time coined by Professor Peter Drucker in________. 1955 1960 1965 1970 15-Knowledge is always a part of a _________________ system. Static Close Dynamic Open 16-Knowledge embedded in systems, technology and _____________. Brain Environment Processes All of the given Options 17-To building KM system there are a lot of challenges that includes following EXCEPT: Culture Knowledge Evaluation Knowledge Processing Knowledge filtering 18-If learning insight and judgment abilities are merged together with knowledge in a person, the person has _________________.

Knowledge Understanding Wisdom Intelligence 19-A network engineer installs 5 computers in a firm using a Manual. After this experience, he further installs 50 computers in another firm without use of manual. Engineer has transferred his knowledge from __________. Explicit to Tacit Tacit to Explicit Explicit to General General to Expertise 20-Knowledge includes all of the following except: Aggregated data Disaggregated data Appraised information Personal experience 21-Which of the following is NOT suitable for knowledge extraction? Aggregated data Disaggregated information Appraised information Personal experience 22-Which of the following is needed to understand relationships between different pieces of information? Knowledge Data Information Wisdom 23-Knowledge can be organized by following methods EXCEPT: Cataloging Indexing Codifying Projecting 24-Knowledge is embedded in all of the following EXCEPT: Brain Technology Systems Environment 25-Dell and Amazon are examples of which of the following? Virtual products and services

Virtual communities Virtual offices Virtual teams 26-Knowledge management includes all of the following EXCEPT: Gather data Organize data Replication of data Refine data 27-Which of the following pair is rightly connected? Total Quantity Management -----TQM Business Plan Reengineering ----- BPR System Change Management ----- SCM Information and Communications Technology ----- ICT 28-Knowledge can be preserved in all of the following forms EXCEPT: Patents Books Documentaries Languages 29-Which of the following can induce a cognitive dissonance between belief and practice? Judgmental knowledge Categorical imperative Potential commitment Dynamic system 30-Knowledge can be summarized for easier handling and can be packaged into small physical formats. Which of the following knowledge characteristic best describes this statement? Expandable Compressible Transportable Diffusive