TechnoGad, Ltd. Ortigas, Pasig City (02) 456-7890 January 11, 2011 Lae del Rosario P.O.

Box 2572 Bacoor, Cavite 4102 Subj.: March 24 letter about damaged freight Dear Ms. Del Rosario: I have just received your January 9 letter about the rejected claim of your warranty service and the improper behavior one of our representatives had acted. I would like to apologize for the inconvenience and mistreatment that caused you. About Mr. Arturo Macario, the managing supervisor is currently making the appropriate sanction to correct his working attitude. We have found out that there was lack of technical knowledge on his part, in which case he was not able to root for other possible problems on the performance of your laptop. The department concerned is now organizing a skills evaluation to its technical and sales representatives to ensure that your encounter will not happen again. With regard to the reconsideration of your warranty claim, I assure that it will be granted to you since warranty period has not yet expired. As a special service, we will send a technician, Mr. Luis Sy, to your location for your convenience. Just inform us of your preferred time and place thru the contact number stated above. However, the amount of P377.00 compensation you are asking for will not be given. We are sorry for the delay that it has caused you but the management is not responsible for any subsequent, indirect financial consequence, as stated in the purchase terms agreement. I hope we have your concern settled and that this will not keep you from going back to TechnoGad. Sincerely, Maria R. Alvendia Customer Relations, TechnoGad, Ltd.