Top50 Logistics Operator

Beyond Expectations
Logistics from a different angle

Pressure to be more efcient, cut costs and eliminate waste increases every day. This is why we build continuous improvements into everything we do.
At CEVA, we are supply chain experts who continually review and streamline our processes, eliminating defects, raising productivity and reducing energy usage. And everything we learn is replicated across our global operations. Our Operations Excellence approach is one of the ways we exceed our customers expectations, each and every day. Isnt it time to see your supply chain from a different angle? We think so.
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Introduction 03 Contents
Annual Review 04 Its been a real rollercoaster ride for third party logistics providers over the past year, but there are now signs of renewed optimism. Who wields the most influence? 04 Who has made the most significant impact on the logistic market over the past year? Our readers vote reveals all. Dos and donts of hiring a 3PL 05 Selecting the right 3PL can be a difficult and lengthy process but there are a number of key things to remember when beginning the tendering process. Top 50 companies 07 The top 50 logistics providers ranked by annual turnover. Pallet networks 15 Competition is fierce in this key sector of the logistics market. THE 3PL VIEW Commentary and analysis from leading logistics providers. Ceva Logistics 16 Building sustainable supply chains. Kuehne + Nagel 18 Achieving supply chain velocity. Perfect Information
Perfect Information is a sister company of Logistics Manager. It was established in 1991 to provide workflow solutions and global financial information for the top 100 investment banks, brokerage firms, consultancies and the top 75 law firms. Details from: www.perfectinfo.com
Changing landscape
elcome to LM Top 50, Logistics Managers survey of the top logistics service providers 2011. It has been a busy year for the 3PL sector, with a number of mergers and acquisitions changing the landscape of the market in the UK. Perhaps the biggest news is Norbert Dentressangles takeover of TDG in a 212m cash deal. The move, along with its acquisition of Schneider International last November will allow the company to extend its activities into the chemicals, fuel and petrochemicals, automotive and construction industries. Other significant acquisitions include Kuehne + Nagel buying Nottingham-based groupage operator RH Freight as part of its strategy to expand its European overland network, and Bibby Distribution taking over Taygroup, TM Logistics and a significant part of the English operations of haulage company MRS Distribution. LM Top 50 aims to provide the fundamental data needed when looking for a logistics partner, as well as the dos and donts of making the right choice. It also offers a round up of whats been happening over the past year, including any takeovers and mergers, LM Top 50 aims to provide major contract wins and significant the fundamental data personnel changes, plus a look forward at developing trends. needed when looking for As well as listing the top 50 3PLs a logistics partner. which are ranked by annual turnover for the first time rather than in alphabetical order we have also highlighted the most influential people within the sector, as voted for by readers. To compile the survey we asked companies to supply us with all the relevant facts, as well as taking information from accounts lodged at Companies House and data from Perfect Information (see right). We have made every effort to contact all the relevant companies, but we are reliant on companies supplying data and in some cases have not been able to get the information we require. Please contact us if you feel your company should be included next year.
Lucy Tesseras Assistant Editor
50 Poland Street, London W1F 7AX Tel 020 7970 then 4-digit extension Fax 020 7970 4119 G Editor Malory Davies FCILT (4100) malory.davies@centaur.co.uk G Assistant Editor Lucy Tesseras (4813) lucy.tesseras@centaur.co.uk G Editorial Assistant Johanna Parsons (4139) johanna.parsons@centaur.co.uk G Contributing Editor, Supply Chain Nick Allen (01444 467 307) nick.allen@supplychainintelligence.co.uk G Contributing Editor, Property Liza Helps (01449 673 952) mesquita@tinyworld.co.uk G Art Editor Steve Lillywhite (4492) steve.lillywhite@centaur.co.uk G Commercial Manager Mark Judd (4441) mark.judd@centaur.co.uk G Senior Advertisement Sales Executive Mauro Marenghi (4122) mauro.marenghi@centaur.co.uk G Recruitment Sales Executive Ross McMeekin (4439) ross.mcmeekin@centaur.co.uk G Circulation Marketing Manager Ian Paxton (4243) ian.paxton@centaur.co.uk G Production Tony Kempster (4425) tony.kempster@centaur.co.uk G Group Publisher Dan King (4854) dan.king@centaur.co.uk G Printer Williams Press G Publisher Centaur Media plc ISSN 1353-5595 G Circulation enquiries 020 7292 3758 lmcirc@centaur.co.uk
LM Top 50 is a supplement published by Logistics Manager published by Centaur Media plc.
Logistics Manager is a controlled circulation journal published eleven times a year. Applications for inclusion on our free circulation list will be considered from individuals residing in the UK whose job function meets the terms of our controlled circulation. To apply, please complete either the reader application card in this issue or our online form at http://applynow.centaur.co.uk/lgm. Logistics Manager is also available on subscription to nonqualified readers at 55.00 per year in the UK and 90.00 per year outside of the UK. Although every effort will be made to ensure the accuracy of all information published, the publishers cannot accept responsibility for claims made by contributors and advertisers. All rights reserved. No part of this publication may be produced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the publishers. 2011 Centaur Media plc.
logisticsmanager supplement June 2011
04 Annual review
Growth back on the agenda

Its been a real rollercoaster ride for third party logistics providers over the past year, with the downs and ups of the recession, mergers, acquisition, rising fuel costs, and the change in government with spending cuts still looming. But those that have survived, and even prospered, have been the ones who have been able to adapt and respond to changing market conditions quickly. Lucy Tesseras reports.
individual contribution
here are renewed signs of optimism among third party logistics operators following a turbulent few years made complicated by recession, mergers, acquisitions, rising fuel costs, and government spending cuts. After a tough couple of years I believe that in 2011 we will start to see signs of recovery with customer volumes increasing from last year, says Ian Smith, chief executive officer of Nightfreight. While the public sector cuts will, undoubtedly, result in uncertainty I expect to see UK growth continuing throughout the year. This growth will lead to opportunities for logistics organisations, but I expect to see service level requirements increasing, with wider service offerings to meet the consumer demands. Kuehne + Nagels Glenn Lindfield, senior vicepresident contract logistics, North West Europe, agrees suggesting that while times have been tough prospects are slowly beginning to improve. Against the background of economic uncertainty customers have been reluctant to accept the risks of change without a compelling or critical reason to do so. In the last two to three years this resulted in more benchmarking on larger transactions and greater completed activity in smaller tactical contracts. There has since been a noticeable increase in activity levels and the size of tender opportunities over the past few months. Many customers are now considering their own longer-term growth strategies rather than purely focusing on cost reduction. However, not all are so confident. Iain Speak, chief executive officer of Bibby Distribution reckons that in the short-term pressure will be felt across the industry with rising costs of fuel, general inflation, and clients demands to reduce supply chain costs to remain competitive in challenging market conditions. And he is keen to point out that not all companies will be prepared to face the challenges that lie ahead, adding: A number of operators who, having survived the recession, may now face an uphill battle to remain profitable. However, while Paul Kelly, group marketing manager of Allport expects there to be a slow down in the first two quarters as overstocks from 2010 work through customer inventory, he anticipates a modest recovery to begin in the third quarter.
Who wields the most influence?

DHL Supply Chains Graham Inglis is our readers choice as most influential person in third party logistics. Inglis, whose full title is chief executive of DHL in the UK, Ireland, France, Eastern Europe, Middle East and Africa, joined Exel Logistics in 1995 and subsequently joined DHL following its acquisition of Exel in 2005. Last year DHL joined its Supply Chain, Global Forwarding/Freight, Express and Global Mail divisions. The company plans to target new industries such as publishing, fashion, life sciences, technology and automotive next year, as well as emerging markets including Asia. Inglis topped a strong field of nominees including Stobart chief Andrew Tinkler, CILT chairman Paul Brooks, Tim Scharwath of Kuehne + Nagel, and TV dragon Hilary Devey of Pall-Ex. Andrew Tinkler, chief executive of the Stobart Group was a popular choice. Since buying the company with Edward Stobarts brother William in 2004, he has been credited with turning it around, returning it to profit. Earlier this year he was named North West Business Leader of the Year by the CBI North West. He attributes his success to knowing his customers, understanding costs and keeping a tight rein on them, and never being complacent. Unipart sales director Paul Brooks, who is also chairman of the CILT and Transport UK and a board member at Skills for Logistics, also figured strongly. One voter said: [Brooks] is a well known figure who influences the entire sector with regard to skills and the profile and status of the entire logistics and transport profession. It has been a busy year for Norbert Dentressangle CEO Francois Bertreau, who played a significant role in the acquisition of TDG to form one of the biggest players in the UK 3PL market. Hilary Devey has also been in the public eye after joining BBC TV show Dragons Den as its latest investor and raising the profile of women in logistics. There was strong support for a number of other individuals who have made a significant impact on the industry this year including: Eric Born, CEO of Wincanton, John Pattullo, CEO of Ceva Logistics, Theo de Pencier, CEO of the Freight Transport Association and former Tibbett & Britten chief John Harvey who is now chairman of Keswick Enterprises and has just launched Tibbett Logistics.
June 2011 logisticsmanager supplement
Annual review 05
tendering
Dos and donts of choosing a third party logistics provider

Selecting the right 3PL can be a difficult and lengthy process, but there are a number of key things to remember when beginning the tendering process to help things run more smoothly. Firstly, it is important to be clear as to why you are outsourcing and what you want to achieve. This will direct the contractor selection criteria, scope of contractors responsibilities, contract format, performance measures, etc, says independent logistics consultant David Hindson. If you lack clarity in why you are outsourcing, you will probably get these things wrong which will later result in frustration and possibly conflict. He also warns that the process should not be rushed to meet an arbitrary timescale and that the time spent on each step should be proportionate. For example, dont allocate six months to prepare tender documents and then give contractors three weeks to respond, he advises. Chris Sturman, chief executive of the Food Storage and Distribution Federation, says it is imperative to ensure that the 3PL understands your business and your corporate vision and objectives. He also advises companies to get references from similar organisations which the 3PL is already working with to ensure that there is a complete knowledge and integration of the services supplied and full customer satisfaction. Both Sturman and Hindson recommend checking the capabilities of the team that will be responsible for the implementation making sure their capabilities, experience and knowledge fit the needs of your business. Hindson also warns companies not to invite large numbers of contractors to bid in the hope of getting the lowest possible price. He says: This will damage your reputation such that you may find it difficult to attract bidders in future exercises. If you want to test the market more widely, undertake a prequalification exercise perhaps involving questionnaires, site visits, references, or interviews. Plus, Sturman says dont expect every 3PL to respond to your invitation to tender as proposals cost time and money to prepare and 3PLs will often make a value judgement as to the likelihood of winning. From a 3PLs point of view, Tony Leach, director of Virtualized Logistics, the consultancy arm of SBS Worldwide, says: The more information the potential suppliers have, the more likely they are to be able to provide a realistic tender reply. He reckons it is also important to consider how important your business will be to the potential supplier. Will you be a major customer, receiving high level attentionOr will you be just one of many smaller customers? Do you care and, more importantly, how much is it worth to get the more personalised service?
Risk will continue to be an issue over the next three to five-year planning horizon though as many companies are less certain of future markets, according to Paul Brooks of Unipart Logistics. The market will continue to be focused on cost and risk, so the cost benefit of any initiative or project will have to be quite large to gain approvalHowever, those companies that are confident, that have a vision for the future and that are set on strategic change will move ahead with those plans whether they be consolidating three warehouses into one or changing manufacturing strategy, and service providers will have to be highly agile and responsive to those demands. As things begin to stabilise many believe shared-user logistics will become a more attractive option. Steve Winwood of Culina says: There is a continual need to drive costs out of the supply chain and promote environmental responsibility, therefore shared-user logistics will provide an ever more attractive and suitable logistics solution to more and more manufacturers. Keith Forster, managing director of Boughey reckons the same is true of the food sector. He thinks customers have become less precious over sharing resources across multiple grocery retailers and their suppliers as they strive for higher service levels coupled with more competitive service rates. Investment in new technology and IT infrastructure is set to be high on the agenda as companies try to stay ahead of the curve. Customer service is also being looked at as operators look to retain customers. Hellmanns Matthew Marriott reckons that we will see changes to the 3PL arena over the next 12 months, namely owing to the retail sector driving costs through challenging 3PL structures. More pressure will be placed on consumer sectors in the UK in 2011/12 due to the austerity budget and reduction in household spending. Consumer business will have to react to protect margins through either the current incumbents removing specific processes from the supply chain and reducing costs through lean thinking practices or the consumer company placing business out to bid. Either way, margins in 3PL companies will be challenged due to the increasing pressure on the high street, he says. Companies are also looking to invest in new markets. Norbert Dentressangles chief executive officer, Franois
Bertreau, reckons: Customers, especially in the retail sector, are increasingly looking to international markets and need logistics partners that can offer a complete range of services in these markets, the ability to join the dots to deliver the most efficient end-to-end supply chain solutions, and the resilience and stability to enter into long-term, strategic partnerships. Paul Brooks of Unipart Logistics says: The growing markets of the BRICS countries are where we are investing a lot of our time and effort. We have experienced significant overseas growth over the last year, with expanded contracts and additional sites coming on-stream. We now have five warehouses in China where we only had two at the start of last year.
Global sourcing
Similarly, Ian Veitch, managing director of Yusen Logistics (UK), says: It is envisaged that there will be more emphasis on global sourcing for customers and therefore a requirement for transparent IT solutions and the ability to manage in the worlds sourcing centres, eg China, India and Indonesia efficiently and effectively. Equally, the need for efficient pan-European networks continues to grow, with companies increasingly exploring sourcing opportunities nearer to consumers to maximise flexibility. The rise of e-commerce has also had a huge impact on the 3PL sector with many realigning their business to accommodate these requirements. Sharon Davies, director of corporate affairs, UK & Ireland at DHL, says: Our industry was also one of the first to profit from the rise of multi-channel and in particular the surge in online retail investment we have seen over recent years. And it doesnt look like the trend is set to change. Kate Willard, head of fund and stakeholder management at Stobart Group, says: We see a real potential for growth in the B2C market with the ongoing increase in internet shopping. This is likely to have a parallel increase in modal shift traffic due to the sustainability agenda. Peter Nielsen, managing director of DSV Solutions, continues to see e-commerce as a bigger proportion of DSVs overall business, and K+Ns Lindfield anticipates growth in its e-commerce related products, e-fulfilment and reverse logistics following investment.
Risk will also continue to be an issue over the next three to five-year planning horizon as many companies are less certain of future markets.
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1. DEUTSCHE POST DHL
Ultimate owner: Deutsche Post DHL International headquarters: Bonn, Germany
SERVICES G Database management G 4PL/lead logistics provider G Polywrapping G Dedicated distribution G Lettershop Services G Shared-user distribution G UK bulk mail distribution G Delivery network G Global mail distribution G Warehousing G E-fulfilment G Inventory management G Global package distribution G Temperature-controlled G Hybrid mail G Bulk solids G Returns services G Bulk liquids G Air freight forwarding G Express (B2B) G Sea freight forwarding G E-fulfilment centres G International logistics G Home deliveries (B2C) G European logistics services G Reverse logistics G Systems and IT services BUSINESS SECTORS G Publishing G Food & drink G e-Commerce G Pharmaceutical & healthcare G e-Retail G Paper & printing G Automotive G Furniture & furnishings G Chemicals & petroleum G Utilities G Clothing & footwear G Construction G Electronics & electrical G General manufacturing G Aviation G Environmental services G Agri-foods G Public sector G Hospitality, restaurant and catering G Media services G Procurement PARTNERSHIPS & ALLIANCES CILT G German Industry Group G FTA Freight Quality Partnership G AICES Mail Competition Forum G CBI G Dods IPT (Industry and Parliamentary Trust) WIG (Whitehall and Industry Group) DfT - Aviation Group G DfT Van Research Working Group London First G PPA (Periodical Publishers Association) PLANS Joined DHL Supply Chain, Global Forwarding/Freight, Express and Global Mail divisions which will be facilitated by an Executive Committee. STATISTICS Total sales: 46.5bn (51.5bn euros) Total number of sites: 120,000 destinations worldwide Number of UK sites: 811 Total number of vehicles: 83,800 (excl. trailers, swap bodies) Number of UK vehicles: 9,363
G Tel: 0844 248 0891
LM Top 50 07
STATISTICS Total sales: 30.2bn ($49.5bn) UK sales: (UPS Ltd, 2009) 601m Total number of sites: 1,000+
G Web: www.ups.com
5. KUEHNE + NAGEL
Ultimate Owner: Kuehne + Nagel International Ag International Headquarters: Schindellegi, Switzerland UK Headquarters: Uxbridge, Middlesex
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G E-fulfilment centres G Home deliveries (B2C) G Bulk liquids G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing STATISTICS Total sales: 13.9bn (20,261m CHF) UK sales: Undisclosed
3. FEDEX CORPORATION
Ultimate owner: FedEx Corporation International headquarters: Memphis, Tennessee EMEA headquarters: Brussels, Belgium
SERVICES G Express (B2B) G Home deliveries (B2C) BUSINESS SECTORS
G Clothing & footwear G Paper & printing G
Furniture & furnishings
Electronics & electricals
STATISTICS Total sales: 21bn ($34.7bn) UK sales: (FedEx UK Ltd, May 2009/10) 182.1m Total number of vehicles: 80,000
G Web: www.fedex.com
Against the background of economic uncertainty customers have been reluctant to accept the risks of change without a compelling or critical reason to do so. Glenn Lindeld,Kuehne + Nagel
4. DB SCHENKER
Ultimate owner: Deutsche Bahn International headquarters: Berlin, Germany
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems & IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing G Aerospace G Perishables G Retail/consumer STATISTICS Total sales: 16.6bn (18.9bn euros) UK sales: (Schenker Ltd, 2009) 232m Total number of sites: 2,000
G Web: www.dbschenker.com
Total number of sites: 900 Number of UK sites: 130 Total number of vehicles: undisclosed Number of UK vehicles: 2,000 Total warehousing (sqm): 7m UK warehousing (sqm): 1m CHANGES Acquired RH Freight. PLANS Develop newer sectors including fashion, health & beauty and pharma; grow e-commerce related products.
G Contact: Claire Hall
Tel: 01895 552294 Email: claire.hall@kuehne-nagel.com Web: www.kuehne-nagel.com
Email: supplychain.emea@dhl.com Web: www.dhl.com
6.TNT
Ultimate owner: TNT NV International headquarters: Amsterdam, The Netherlands
SERVICES G International express parcels G Mail G Delivery network G Air cargo BUSINESS SECTORS G Automotive G Clothing & footwear G Paper & printing G Electronics & electrical G General manufacturing PLANS TNT is pushing ahead with plans to complete the demerger of its express and mail businesses. STATISTICS Total sales: 10.2bn (11.3bn euros)
G Contact: www.grouptnt.com
2. UPS
Ultimate owner: United Parcel Service of America Inc International headquarters: Atlanta, Georgia UK headquarters: Middlesex
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems & IT services G Inventory management G Express (B2B) G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Furniture & furnishings G Electronics & electrical G General manufacturing G Healthcare Logistics
Top 5 home delivery networks

1. UPS (32bn) 2. Hermes (600m) 3. Yodel (600m) 4. Parcelforce Worldwide (399m) 5. UK Mail Group (385.2m)
logisticsmanagersupplement June 2011
08 LM Top 50
7. GEODIS
Ultimate owner: SNCF French Railways International headquarters: Paris UK headquarters: High Wycombe
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Electronics & electrical G General manufacturing CHANGES Development of Eurotop, European-wide small distribution.
9. PANALPINA
Ultimate owner: Panalpina World Transport UK headquarters: Feltham, Middlesex International headquarters: Switzerland
SERVICE G Air freight forwarding, G International logistics, BUSINESS SECTORS
G Automotive G Healthcare G Hi-tech G Clothing & footwear G Oil & gas G Project management G
CHANGES Acquired J A Leach Transport in Rochdale. PLANS Further growth in the UK by acquisition and sales development.
G Contact: Nick Lowe
G Sea freight forwarding, G
European logistics services
Tel: 01604 747890 Email: nick.lowe@dachser.com Web: www.dachser.co.uk
=11. NORBERT DENTRESSANGLE

Ultimate owner: Norbert Dentressangle International headquarters: Lyon, France UK headquarters: Northampton
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G E-fulfilment centres G Bulk solids G Bulk liquids G Reverse logistics BUSINESS SECTORS
G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G
General manufacturing
STATISTICS Total sales: 5bn (7.2bn CHF) UK sales: (Panalpina World Transport Ltd, 2009) 147.1m Total number of sites: 500 in 80 countries
G Web: www.panalpina.com
10. AGILITY
PLANS Introduction of UK parcel service; plans to combine Geodis Calberson, Geodis Wilson and the Fortec Distribution Network to create a multimodal offering. STATISTICS Total sales: 6.5bn UK sales: 80m Number of UK sites: 14 Number of UK vehicles: 80 UK warehousing (sqm): 30,000
Ultimate owner: Publicly listed on the Kuwait Stock Exchange and Dubai Financial Market
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Inventory management G Express (B2B) G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Aerospace G Automotive G Chemicals G Oil & gas G Pharmaceuticals G Retail
Electronics & electrical
8. CEVA LOGISTICS
Ultimate owner: Apollo Management International headquarters: London UK headquarters: Ashby-de-la-Zouch
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management Express (B2B) G E-fulfilment centres G Bulk solids G Home deliveries (B2C) G Bulk liquids G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing CHANGES Launched Supply Chain Solutions (SCS) and SMART End to End. PLANS Develop two-man home delivery network and final mile information packages for the customer. STATISTICS Total sales: 6.1bn (6.8bn euros) Total number of sites: 1,200 Number of UK sites: +90 Number of UK vehicles: 3,500 Total warehousing (sqm): 10m UK warehousing (sqm): 800,000
G Contact: Lindsey Randle
G Fairs & events
STATISTICS Total sales: 3.6bn (1.6bn KD) UK sales(): 172m (2009) Total number of sites: 550 Total warehousing (sqm): 2.15m Vehicles: 8,000
G Web: www.agilitylogistics.com
STATISTICS (all figures including TDG takeover) Total sales: 3.2bn (3.6bn euros) UK sales: 1.1bn (1.28bn euros) Total number of sites: 500 Number of UK sites: 195 Total number of vehicles: 8,300 Number of UK vehicles: 1,800 Total warehousing (sqm): 6.5m UK warehousing (sqm): 2.5m CHANGES Acquired TDG and Schneider International.
G Contact: Rachel Helson
Tel: 01604 737100 Email: rachel.helson@norbert-dentressangle.com Web: www.norbert-dentressangle.com
=11. DACHSER
Ultimate owner: DACHSER Gmbh & Co.KG International headquarters: Kempten, Germany UK headquarters: Northampton
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Reverse logistics BUSINESS SECTORS
G Automotive G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G G
13. GEFCO
Ultimate owner: PSA Peugeot Citroen International headquarters: Courbevoie, France UK headquarters: Chiswick, London
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing G Motorcycles & Scooters PARTNERSHIPS & ALLIANCES Local partner agreements G Network memberships STATISTICS Total sales: 2.96bn (3.351bn euros) UK sales: (Gefco UK Ltd, 2009) 105.6m
Electronics & electrical General manufacturing
PARTNERSHIPS & ALLIANCES UK Pallets G The Hazchem Network STATISTICS Total sales: 3.2bn (3.6bn euros) UK sales: 32.3mn Total number of sites: 306 Number of UK sites: 3 Total warehousing (sqm): 977,795 UK warehousing (sqm): 17,100
Tel: 01530 568709 Email: lindsey.randle@cevalogistics.com Web: www.cevalogistics.com
Total number of sites: 400 Number of UK sites: 14 Total number of vehicles: 10,000+ Number of UK vehicles: 400 Total warehousing (sqm): 700,000 UK warehousing (sqm): 20,000
G Contact: Claire Hohenberg
LM Top 50 09
Total number of vehicles: 8,000 Number of UK vehicles: 5,000 Total warehousing (sqm): 2.8m UK warehousing (sqm): 1.8m
G Contact: Victoria Aitchison
CHANGES Opened three new warehouses in China; entered Korea as a new market. PLANS Targeting growth of 15 per cent.
G Contact: Sue Pryce Tel: 01865 778966
Tel: 020 8742 4254 Email: claire.hohenberg@gefco.co.uk Web: www.gefco.net
Tel: 01249 710434 Email: victoria.aitchison@wincanton.co.uk Web: www.wincanton.co.uk
14. HELLMANN WORLDWIDE

Ultimate owner: Jost and Klaus Hellmann International headquarters: Osnabruck, Germany UK headquarters: Lichfield
SERVICES G Air freight forwarding G Dedicated distribution G Sea freight forwarding G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G E-fulfilment centres G Reverse logistics BUSINESS SECTORS
G Automotive G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Furniture & furnishings G
Email: sue.pryce@unipart.co.uk Web: www.unipartlogistics.com
16. DAMCO UK LTD

Ultimate owner: A.P. Mller Maersk International headquarters: Copenhagen, Denmark UK headquarters: Felixstowe, UK
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Sea freight forwarding G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G Home deliveries (B2C) BUSINESS SECTORS G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Furniture & furnishings G Electronics & electrical STATISTICS Total sales: 1.6bn ($2.7bn) UK sales: (Damco UK Ltd, 2009) 151.2m Total number of sites: 280 Number of UK sites: 12
G Contact:Yulia Mozhaeva
18.YUSEN LOGISTICS
Ultimate owner: NYK Group International headquarters: Tokyo European headquarters: Amsterdam UK headquarters: Northampton
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Bulk solids G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing
PARTNERSHIPS & ALLIANCES Ceva Logistics CHANGES Implemented Mode Neutral Distribution System; moved the loading centre from Bradford, which had operated as an LCL Ocean Hub, to cross dock operation at Fradley Park in Lichfield. Bradford has now become a dedicated European and domestic depot. STATISTICS Total sales: 2.93bn UK sales: 68m (includes R&H) Total number of sites: 443 Number of UK sites: 8 Total number of vehicles: 5,000 Number of UK vehicles: 50 Total warehousing (sqm): 2m UK warehousing (sqm): 20,000
G Contact: Matthew Marriott
Tel: +44 1394 614711 Email: yulia.mozhaeva@damco.com Web: www.damco.com
If you lack clarity in why you are outsourcing, you will probably get these things wrong which will later result in frustration and possibly conict.
David Hindson,independent logistics consultant
17. UNIPART LOGISTICS
Ultimate owner: Unipart Group Headquarters: Oxford UK
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Bulk solids G Reverse logistics BUSINESS SECTORS G Automotive G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing STATISTICS Total sales: 1.13bn Total number of sites: 39 Number of UK sites: 20 Total warehousing (sqm): 700,000 UK warehousing (sqm): 500,000 CHANGES The company rebranded asYusen Logistics following the merger of NYK Logistics andYusen Air and Sea Services. STATISTICS Total sales: 910m UK sales: 209m Total number of sites: 427 Number of UK sites: 26 Number of UK vehicles: 320 Total warehousing (sqm): 2,226,946 UK warehousing (sqm): 213,327
G Contact: Roger Warlow
Tel: 01543443300 Email: matthew.marriott@gb.hellmann.net Web: www.hellmann.net/unitedkingdom
15.WINCANTON
Ultimate owner:Wincanton Headquarters: Chippenham,Wiltshire
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G E-fulfilment centres G Bulk solids G Home deliveries (B2C) G Bulk liquids G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing PARTNERSHIPS & ALLIANCES Kerry Logistics G Serco STATISTICS Total sales: 2.183bn UK sales: 1.46bn Total number of sites: 400 Number of UK sites: 285
Tel: 01604 748500 Email: roger.warlow@uk.yusen-logistics.com Web: www.eur.yusen-logistics.com
19. DSV SOLUTIONS

Ultimate owner: DSV a/s International headquarters: Copenhagen UK headquarters: Milton Keynes
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics
10 LM Top 50
BUSINESS SECTORS G Automotive G Pharmaceutical & healthcare G Clothing & footwear G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total sales: 715m UK sales: 35m Total number of sites: 132 Number of UK sites: 10 Total number of vehicles: 1,100 Number of UK vehicles: 110 Total warehousing (sqm): 2,200,000 UK warehousing (sqm): 11,000
G Contact: Peter Nielsen Tel: 01908 512210
BUSINESS SECTORS
BUSINESS SECTORS
G Food & drink G Chemicals & petroleum G
Paper & printing
STATISTICS Total sales: 600m (673m euros (Hermes Logistic Group)) UK sales: 212m Total number of sites: 130 depots, 12 hubs, 1,700 parcelshops Number of UK sites: 19 Number of UK vehicles: 460 CHANGES Opened a Northern hub in Warrington.
G Contact: Mike Antwoon Tel: +44 77 95 64 57 13
STATISTICS Total sales: 470m UK sales: 380m Total number of sites: 51 Number of UK sites: 37 Total number of vehicles: 1,550 Number of UK vehicles: 1,300 Total warehousing (sqm): 225,000 UK warehousing (sqm): 205,000 CHANGES Five-year contract with Tulip; British Airways uniform contract; logistics contract for Waitrose; extended contract with VOW in the North and South West.
G Contact: Kate Brown
Email: mike.antwoon@hermes-europe.co.uk Web: www.hermes-europe.co.uk
Email: peter.nielsen@uk.dsv.com Web: www.dsv.com
=21.YODEL 20. ALLPORT

Ultimate owner: Allport Group Ltd. Headquarters: Cowley
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Sea freight forwarding G International logistics G European logistics services G Warehousing G Systems and IT services G Inventory management G Bulk liquids G Reverse logistics
Ultimate owner: Sir David and Sir Frederick Barclay Family Settlements Headquarters: Hatfield
SERVICES G Shared-user distribution G Delivery network G European logistics services G Express (B2B) G Home deliveries (B2C) BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare
Tel: 0782 6875282 Email: kate.brown@gistworld.com Web: www.gistworld.com
24. STOBART GROUP

Ultimate owner: Stobart Group Headquarters: Carlisle, Cumbria
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G International logistics G European logistics services G Warehousing G Express (B2B) G Temperature-controlled G Bulk liquids G Reverse logistics BUSINESS SECTORS
G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G General manufacturing G
G Clothing & footwear
Customers, especially in the retail sector, are increasingly looking to international markets and need logistics partners that can offer a complete range of services in these markets.
Franois Bertreau,Norbert Dentressangle
BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total sales: 625m UK sales: 300m Total number of sites: 350 Number of UK sites: 25 Total number of vehicles: 500 Number of UK vehicles: 150 Total warehousing (sqm): 825,000 UK warehousing (sqm): 75,000 CHANGES Merger with long standing partner Cargo Logistics to create a combined business operating in 70 countries.
G Contact: Clyde Buntrock G Paper & printing G Furniture & furnishings G
Biomass
G Aviation
PARTNERSHIPS & ALLIANCES A W Jenkinson Forest Products, Biomass Fuels STATISTICS Total sales: 448 million UK sales: 448 million Total number of sites: 40 Number of UK sites: 38 Total number of vehicles: 2,000 Number of UK vehicles: 1,800 Total warehousing (sqm): 6.5m UK warehousing (sqm): 6.2m CHANGES Launched Channel 5 TV series.
G Contact: Kate Willard
PARTNERSHIPS & ALLIANCES Collect+, joint venture with PayPoint. CHANGES Yodel brand launched in May 2010 after Home Delivery Network bought the B2B and B2C businesses of DHL Express through its subsidiary company Parcelpoint. STATISTICS Total sales: 600m UK sales: 600m Total number of sites: 120 Number of UK sites: 120 Total number of vehicles: +5,000 vans Number of UK vehicles: +5,000 vans
G Contact: Adam Smith
Tel: 01228 882 300 Email: kate.willard@stobartgroup.com Web: www.stobartgroup.com
Tel: 01707 287670 Web: www.yodel.co.uk
25. PARCELFORCE
Ultimate owner: Royal Mail Group Headquarters: Milton Keynes
SERVICES G Express (B2B)
Tel: 07770 342094 Email: clyde.buntrock@allport.co.uk Web: www.allport.co.uk
23. GIST
Ultimate owner: The Linde Group Headquarters: Chineham
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G Reverse logistics
Home deliveries (B2C)
BUSINESS SECTORS
=21. HERMES PARCELNET

Ultimate owner: Aktiengesellschaft fuer Beteiligungen International headquarters: Hamburg UK headquarters: Leeds
SERVICES G Delivery network G European logistics services G Home deliveries (B2C) G Reverse logistics
Electronics & electrial
STATISTICS Total sales: 399m Total sites: 12,000 Post Office branches and 52 Parcelforce Worldwide depots
G Web: www.parcelforce.com
26. UK MAIL GROUP
Ultimate owner: UK Mail Group Plc
SERVICES G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Bulk solids G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing STATISTICS Total sales: 385.2m UK sites: +50 Vehicles: 3,500
G Email: enquiries@ukmail.com
LM Top 50 11
28. BIBBY DISTRIBUTION
Ultimate owner: Bibby Line Group Headquarters: Liverpool
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services (via LWA) G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Bulk liquids G Reverse logistics BUSINESS SECTORS
G Automotive G Food & drink G Pharmaceutical & healthcare G Paper & printing G Construction G Furniture & furnishings G
PLANS Working on collaborative venture with a European food & drink logistics provider to deliver specialist pan-European, food & drink logistics services. STATISTICS Total sales: 210m UK sales: 210m Total number of sites: 10 Number of UK sites: 10 Total number of vehicles: 600 Number of UK vehicles: 600 Total warehousing (sqm): 180,000 UK warehousing (sqm): 180,000
G Contact: Debbi Hutt
Tel: 07768 623672 Email: debbi.hutt@culinalogistics.co.uk Web: www.culinalogistics.co.uk
30. CLIPPER LOGISTICS

PARTNERSHIPS & ALLIANCES Palletline Logistics World Alliance (LWA) STATISTICS Total sales: 230m UK sales: 230m Total number of sites: 100 Number of UK sites: 100 Total number of vehicles: 1,770 Number of UK vehicles: 1,770 Total warehousing (sqm): 185,000 UK warehousing (sqm): 185,000 CHANGES Acquired Taygroup, TM Logistics and a significant part of the English operations of haulage company MRS Distribution.
G Contact: David Friday
Ultimate owner: Clipper Logistics Group Ltd Headquarters: Leeds,West Yorkshire

SERVICES G 4PL/lead logistics provider G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Reverse logistics BUSINESS SECTORS
G Food & drink G Clothing & footwear G Furniture & furnishings G Electronics & electrical G
Web: www.ukmail.com
27. CITY LINK

Ultimate owner: Rentokil Initial plc Headquarters: Coventry
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Systems and IT services G Inventory management G Express (B2B) G Home deliveries (B2C) G Bulk solids (Subject to ADR regulations) G Bulk liquids (Subject to ADR regulations) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Electronics & electrical G General manufacturing PARTNERSHIPS & ALLIANCES Target Express Ireland, Irish Deliveries All Sectors NetExpress Europe, European Alliance across 22 countries CHANGES Completed the final stages of the integration between City Link and Target Express; introduced a new curtainsider fleet; formed a regional hub network. STATISTICS Total sales: 336m (2010) UK sales: 336m (2010) Total number of sites: 75 Number of UK sites: 75 Total number of vehicles: 4,000 Number of UK vehicles: 4,000 Total warehousing (sqm): 178,000 UK warehousing (sqm): 178,000
G Contact: Debra Torrance
Tel: +44(0) 151 708 8000 Email: info@bibbydist.co.uk Web: www.bibbydist.co.uk
Top 5 Express Couriers

1. Deutsche Post DHL (46.5bn) 2. UPS (30.2bn) 3. FedEx (21bn) 4. TNT (10.2bn) 5. Yodel (600m)
STATISTICS Total sales: 200m UK sales: 180m Total number of sites: 29 Number of UK sites: 26 Total number of vehicles: 700 Number of UK vehicles: 650 Total warehousing (sqm): 400,000 UK warehousing (sqm): 350,000
G Contact: Tony Mannix
Tel: 0113 2042050 Email: sales@clippergroup.co.uk Web: www.clippergroup.co.uk
29. CULINA LOGISTICS

Ultimate owner: TML Investments majority shareholder Headquarters: Market Drayton, Shropshire
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Bulk solids G Bulk liquids G Reverse logistics BUSINESS SECTORS G Food & drink CHANGES Joint venture with the SHS Group to form Culina Logistics Ireland; joint venture with IPS LLP to form Culina IPS, a specialist in-house contract packing service.
31. FOWLER WELCH

Ultimate owner: Dart Group plc Headquarters: Spalding, Lincolnshire
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G European logistics services G Warehousing G Inventory management G Temperature-controlled G Reverse logistics G Ambient consolidation G Container distribution BUSINESS SECTORS G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Furniture & furnishings G Electronics & electrical G General manufacturing CHANGES David Inglis moved from managing director to chairman, and Nick Hay was appointed managing director.
Tel: 020 8756 5379 Email: marketing@city-link.com Web: www.city-link.com
12 LM Top 50
STATISTICS Total sales: 160m Total number of sites: 12 Total number of vehicles: 400 Total warehousing (sqm): 100,000
G Contact: Nick Hay
34. DAVIES TURNER
Ultimate owner: Davies Turner Holdings Headquarters: Coleshill,Warwickshire
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics G Project logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing STATISTICS Total sales: 145m Total number of sites: 23 Total warehousing (sqm): 100,000
G Web: www.daviesturner.com
BUSINESS SECTORS G Food & drink G Flowers & fresh produce PARTNERSHIPS & ALLIANCES Dairy Crest Adhoc deliveries to remote areas to suit our network STATISTICS Total sales: 135m UK sales: 135m Total number of sites: 7 Number of UK sites: 7 Total number of vehicles: 370 vehicles + 450 chilled trailers Number of UK vehicles: 370 vehicles + 450 chilled trailers Total warehousing (sqm): 700,000 sq ft UK warehousing (sqm): 700,000 sq ft CHANGES 2m extension of flagship Daventry facility. PLANS Development of NFX, an in-house 4PL.
G Contact: Bob Duffy
Tel: 01775 715700 Email: nhay@fwcool.co.uk Web: www.fowler-welch.co.uk
32.TRADETEAM
Ultimate owner: Molson Coors and DHL in a partnership Headquarters: Coleshill, Birmingham
SERVICES G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Inventory management G Temperature-controlled G Bulk liquids G Reverse logistics BUSINESS SECTORS G Food & drink STATISTICS Total sales: 155 million UK sales: 155 million
Tel: 07809 596 133 Email: bob.duffy@nft.co.uk Web: www.nft.co.uk
37. NIGHTFREIGHT
Ultimate owner: Nightfreight Headquarters:Willenhall,West Midlands
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total sales: 125m UK sales: 125m Total number of sites: 65 Number of UK sites: 65 Total number of vehicles: 700 Number of UK vehicles: 65 Total warehousing (sqm): 100,000 UK warehousing (sqm): 100,000 PLANS Grow Two Man Deliver2Home business by ten per cent.
G Contact: Ian Smith Tel: 01902 604000
The need for efcient pan-European networks continues to grow, with companies increasingly exploring sourcing opportunities nearer to consumers to maximise exibility.
IanVeitch,Yusen Logistics (UK)
Total number of sites: 32 Number of UK sites: 32 Total number of vehicles: 550 Number of UK vehicles: 550 Total warehousing (sqm): 125,231 UK warehousing (sqm): 125,231
G Contact: Jill Holloway
35. AUTOLOGIC
Ultimate owner: Autologic Holdings plc Headquarters: Northampton
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Reverse logistics G European logistics services BUSINESS SECTORS G Automotive PARTNERSHIPS & ALLIANCES Walon BNL is the European logistics arm of Autologic Holdings STATISTICS Total sales(): 138.3m
G Tel: 01604 664400
Tel: 01675 468500 Email: jill.holloway@tradeteam.com Web: www.tradeteam.com
33. GREGORY DISTRIBUTION

Ultimate owner: Gregory Distribution (Holdings) Headquarters: Devon
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G European logistics services G Warehousing G Systems and IT services G Bulk liquids G Reverse logistics BUSINESS SECTORS Food & drink G Construction G Electronics & electrical
G
Email: ian.smith@nightfreight.co.uk Web: www.nightfreight.co.uk
38. PD PORTS
Ultimate owner: Brookfield Asset Management International headquarters: Canada UK headquarters: Middlesbrough
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Inventory management G Bulk solids G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Paper & printing G Construction G Electronics & electrical G Utilities G General manufacturing
Email: commercial@autologic.co.uk Web: www.autologic.co.uk
36.NFT DISTRIBUTION
Ultimate owner: Management + private equity firm, Phoenix Equity Partners Headquarters: Alfreton, Derbyshire
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G Reverse logistics
STATISTICS Total sales: 148.9m Total number of sites: 17 Total number of vehicles: 450
G Tel: 08081 683408
Email: enquiry@gdl.uk.com Web: www.gdl.uk.com
STATISTICS UK sales: 120m Number of UK sites: 12 Number of UK vehicles: 60 UK warehousing (sqm): 250,000
G Contact: Paul Barker
LM Top 50 13
41. BELLVILLE RODAIR
Ultimate owner: BR Global Ltd Headquarters: London
SERVICES G Air freight forwarding G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total sales: 83m ($136m) UK sales: 25m Total number of sites: 20 Number of UK sites: 2 PLANS Controlled expansion into developing markets where it sees opportunities for growth, including opening a new office in Moscow.
G Contact: Susanne Oud
BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Electronics & electrical G General manufacturing PARTNERSHIPS & ALLIANCES Palletline, UK pallet distribution STATISTICS Total sales: 65m UK sales: 65m Total number of sites: 10 Number of UK sites: 10 Total number of vehicles: 250 Number of UK vehicles: 250 Total warehousing (sqm): 50,000 UK warehousing (sqm): 50,000 CHANGES Signed a three-year franchise agreement with CFS International. Moved its Birmingham operations to ProLogis Park, Midpoint. PLANS Investing in a 155,180 sq ft shared-user logistics centre in Minworth, Birmingham.
G Contact: Mark Wallace
Tel: 01642 277536 Email: paul.barker@pdports.co.uk Web: www.pdports.co.uk
39. SUTTONS GROUP

Ultimate owner: Thomas Cradley Holdings Limited Headquarters:Widnes, Cheshire
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Inventory management G Temperature-controlled G Bulk liquids BUSINESS SECTORS G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Drumming STATISTICS Total sales: 106m UK sales: 62m Total number of sites: 30 Number of UK sites: 18 Total number of vehicles: 300 Number of UK vehicles: 300 Total warehousing (sqm): 450,000 UK warehousing (sqm): 450,000 CHANGES Established a base in the Middle East.
G Contact: Michael Fox Tel: 0151 422 2702
Tel: 0121 766 8000 Email: mwallace@europa-worldwide.com Web: www.europa-worldwide.com
Tel: 020 7265 3100 Email: susanne.oud@bellvillerodair.com Web: www.bellvillerodair.com
44. CITYSPRINT
Ultimate owner: CitySprint (UK) Group Ltd Headquarters: Redhill
SERVICES G 4PL/lead logistics provider G International logistics G Delivery network G Warehousing G Express (B2B) G Temperature-controlled G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS
G Automotive G Pharmaceutical & healthcare G Clothing & footwear G Utilities G Financial G Media G
42. C M DOWNTON
Ultimate owner: C M Downton Headquarters: Moreton Valence, Gloucester
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Reverse logistics BUSINESS SECTORS
G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G
Email: michael_fox@suttons-group.co.uk Web: www.suttonsgroup.com
40. GREAT BEAR DISTRIBUTION

Ultimate owner: Great Bear Holdings Headquarters: Chester
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G E-fulfilment centres G Bulk solids G Reverse logistics G Storage G Bonded Storage G Consolidation Services BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Furniture & furnishings G Electronics & electrical G Utilities G General manufacturing STATISTICS Total sales: 87m (2010) UK sales: 87m (2010) Total number of sites: 25 Number of UK sites: 25 Total number of vehicles: 150 Number of UK vehicles: 150 Total warehousing (sqm): 297,000 UK warehousing (sqm): 297,000
G Contact: Michael Pepper Tel: 01829 772200
Legal
Facilities management
Public sector
STATISTICS Total sales: 61.5m UK sales: 61.5m Total number of sites: 31 Number of UK sites: 31 Total number of vehicles: 1,600 Number of UK vehicles: 1,600 CHANGES Introduced iFleet, PDF invoicing, Level 3 invoicing, customer relationship management system and LiveChat. PLANS Finalising an improved online booking system for its SameDay courier service.
G Contact: Justin Moore Tel: 07921 940 763
STATISTICS Total sales: 75m UK sales: 75m Total number of sites: 9 Number of UK sites: 9 Total number of vehicles: 400 Number of UK vehicles: 400 Total warehousing (sqm): 40,000 UK warehousing (sqm): 40,000
G Contact: Andrew Downton
Tel: 01452 720242 Email: andy@downton.co.uk Web: www.downton.co.uk
Email: jmoore@citysprint.co.uk Web: www.citysprint.co.uk
43. EUROPA WORLDWIDE

Ultimate owner: Europa Headquarters: Erith, Kent
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G E-fulfilment centres G Bulk solids G Home deliveries (B2C) G Reverse logistics
45. HOWARD TENENS

Ultimate owner: Peter, Ben and Dan Morris Headquarters: Stroud. Gloucestershire
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Sea freight forwarding G Shared-user distribution G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Temperature-controlled G Bulk solids G Reverse logistics
Email: michaelpepper@great-bear.co.uk Web: www.greatbear.co.uk
14 LM Top 50
BUSINESS SECTORS
G Automotive G Food & drink G Clothing & footwear G Pharmaceutical & healthcare G Paper & printing G Construction G Furniture & furnishings G
47. LLOYD FRASER GROUP
Ultimate Owner: Private Headquarters: Rugby
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G Delivery network G Warehousing G Systems and IT services G Inventory management G Bulk liquids G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Clothing & footwear G Paper & printing G Furniture & furnishings G Electronics & electrical G General manufacturing PARTNERSHIPS & ALLIANCES Seur, freight forwarding G Aramex, Irish partner STATISTICS Total sales: 50.246m UK sales: 50.246m Total number of sites: 25 Total number of vehicles: 625 Total warehousing (sqm): 16,000 UK warehousing (sqm): 16,000 CHANGES Acquired a larger site in London for the Lloyd Fraser Fashion Logistics business and developed Lloyd Fraser Transport Management Systems.
G Contact: Mike Dennis
STATISTICS Total sales: 47m Total number of sites: 6 Total warehousing (sqm): 1.25m
G Web: www.iforcegroup.com
STATISTICS Total sales: 56.488m UK sales: 56.488m Total number of sites: 18 Number of UK sites: 18 Total number of vehicles: 150 Number of UK vehicles: 150 Total warehousing (sqm): 3m sq ft UK warehousing (sqm): 3m sq ft CHANGES Ben Morris has been appointed managing director operations; Dan Morris is now managing director property; Ray Runza, formerly head of European transport at Honda, joined the company as consultant development director. Howard Tenens opened a depot at Heathrow.
G Contact: Eilis Cope
49. BOUGHEY DISTRIBUTION

Ultimate owner: NWF Group plc Headquarters: Nantwich
SERVICES G Shared-user distribution G Warehousing BUSINESS SECTORS Food & drink
G Delivery network
Tel: 01453 883688 / 07918 738668 Email: eilis.cope@tenens.com Web: www.tenens.com
STATISTICS Total sales: 42m UK sales: 42m Total number of sites: 2 Number of UK sites: 2 Total number of vehicles: 150 Number of UK vehicles: 150 Total warehousing (sqm): 100,000 UK warehousing (sqm): 100,000 PLANS Implementation of new company-wide IT system; expansion into Midlands
G Contact: Steve Woodhead
46. REED BOARDALL GROUP

Ultimate owner: The Reed Boardall Group Headquarters: Boroughbridge, North Yorkshire
SERVICES G 4PL/lead logistics provider G Shared-user distribution G European logistics services G Warehousing G Inventory management G Temperature-controlled G Reverse logistics BUSINESS SECTORS G Food & drink STATISTICS Total sales: 51m UK sales: 51m Total number of sites: 1 Number of UK sites: 1 Total number of vehicles: 145+ tractor units/200+ trailers Number of UK vehicles: 145+ tractor units/200+ trailers Total warehousing (sqm): Cold store 112,000 pallets UK warehousing (sqm): Cold store 112,000 pallets PLANS Further expansion of its cold store in Europe; investment into green technology.
G Contact: Tom Cassells Tel: 01423 322563
Tel: 01788 826500 Email: mike.dennis@lloydfraser.com Web: www.lloydfraser.com
Tel: 07740 087782 Email: steve.woodhead@boughey.co.uk Web: www.boughey.co.uk
50. C BUTT 48. IFORCE

Ultimate owner: iForce Group Headquarters:Weybridge, Surrey
SERVICES G Dedicated distribution G Shared-user distribution G European logistics services G Warehousing G Inventory management G Express (B2B) G E-fulfilment centres G Home deliveries (B2C) G Reverse logistics G Refurbishment and onward sale BUSINESS SECTORS G Automotive G Food & drink G General manufacturing G Pharmaceutical & healthcare G Clothing & footwear G Furniture & furnishings G Electronics & electrical G Onward sale G Dispersal of returned and surplus stocks G Retail
Ultimate owner: C Butt Headquarters: Northampton

SERVICES G International logistics G Delivery network G European logistics services G Shared-user distribution G Warehousing G Home delivery network BUSINESS SECTORS G Clothing & footwear G Food & drink
G Electronics & electrical
STATISTICS Total sales: 38.7m Total number of sites: 15 Total number of vehicles: 400 vehicles, 600 trailers Total warehousing (sqm): 47,000
G Web: www.cbutt.co.uk
Email: tcassells@reedboardall.com Web: www.reedboardall.com
Ones to watch
They didnt quite make the Top 50 this time, but next year it could be different.
BYBOX FIELD SUPPORT
Headquarters: Oxon UK sales: 37m Web: www.bybox.com
LONDON CITY BOND

Headquarters: Tilbury, Essex Total sales: 28m Web: www.lcb.co.uk
SUCKLING TRANSPORT
Headquarters: West Thurrock Total sales: 17.5m Web: www.sucklingtransport.co.uk
RHYS DAVIES FREIGHT LOGISTICS

Headquarters: Cardiff Total sales: 34.8m Total number of sites: 9 Web: www.rhysdavies.co.uk
BEDFORDS
Headquarters: Birstall, WestYorkshire Total sales: 22m Web: www.bedfordstransport.co.uk
THE POTTER GROUP LTD

Headquarters: Ripon, NorthYorkshire Total sales: 15m Web: www.pottergroup.co.uk
KESWICK ENTERPRISES
Headquarters: Cheshunt Total sales: 34.2m Web: www.keswickenterprises.com
ACUMEN LOGISTICS GROUP

Headquarters: Northampton Total sales: 21.2m Web: www.acumenlogistics.com
FRAMPTONS TRANSPORT SERVICES

Headquarters: Shepton Mallet, Somerset Total sales: 13m Web: www.framptons.co.uk June 2011 logisticsmanager supplement
LM Top 50 15
Pallet networks
Competition is fierce in this key sector of the logistics market.
PALLETFORCE
Ultimate owner: Shareholder members Headquarters: Staffordshire
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Inventory management G Express (B2B), G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Chemicals & petroleum G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total number of sites: 101 Number of UK sites: 97 Total number of vehicles: 5,000 + Number of UK vehicles: 5,000 + Total warehousing (sqm): 4 million + UK warehousing (sqm): 4,000 million +
G Contact: Marie Leadbeater Tel: 0845 0 944 441
How many pallets?

We have included the pallet networks as a separate group this year to reflect the fact that they are a distinctive sector of the market. In addition, there are issues in establishing an accurate pecking order. Problems arise because of the different structures used in this market. Some are membership organisations, some are franchises, some are single companies. Sometimes billing is done centrally, sometimes billing is done through the member hauliers. As a result the different networks define their turnover in different ways some by hub turnover and some by total network turnover accounting for all the pallets that travel through the network. The result is that two companies handling similar levels of traffic could show dramatically different turnover figures. Here is what the latest accounts lodged with Companies House reveal:
G Palletways Group Ltd has a total network turnover of 147.5m (2009/10) and is recognised by some of its competitors at least as market leader. G Pall-Ex Group Ltd reported a turnover of 20.979m (2009/10) according to its annual results. G Palletline Plc reported a hub turnover of 12.6m (2009/10), according to its annual results. G Palletforce Plc reported a hub turnover of 10.3m and a total turnover of 50.2m (2009/10). G The Pallet Network Ltd (TPN) reported a turnover of 39.3m (2009/10), according to its annual results. G UK Pallets has a turnover of 29.1m (2009/10), according to the annual report of its parent, UK Mail. G Fortec Distribution Network Ltd, which is part of Geodis, reported a turnover of 4.97m (2009), according to its annual results.
Email: marie.leadbeater@palletforce.com Web www.palletforce.com
THE PALLET NETWORK

Headquarters: Sutton Coldfield
SERVICES G Pallet distribution G Timed deliveries G International logistics G Delivery network G European logistics services G Reverse collections STATISTICS Total warehousing: 315,000 sq ft
G Web: www.thepalletnetworkltd.co.uk
PALL-EX
Ultimate owner: Pall-Ex Headquarters: Leicestershire
SERVICES G 4PL/lead logistics provider G Dedicated distribution G International logistics G Delivery network G European logistics services G Warehousing G Express (B2B) G Home deliveries (B2C) BUSINESS SECTORS G Automotive G Food & drink (ambient) G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing PARTNERSHIPS & ALLIANCES Kuehne + Nagel CHANGES Achieved network wide ISO 9001:2008 certification; joined forces with the logistics arm of Spanish-based Damm Group to establish Pall-Ex Iberia. PLANS More expansion is planned with Pall-Ex Iberia, followed by networks opening in Romania, Germany, Benelux, France and Turkey. STATISTICS Total number of sites: 87 Total number of vehicles: 7,500 Total warehousing (sqm): 465,000
G Contact: Patrick Chambers
PALLETLINE
Ultimate owner: Member Network Headquarters: Birmingham
SERVICES G 4PL/lead logistics provider G Air freight forwarding G Dedicated distribution G Sea freight forwarding G Shared-user distribution G International logistics G Delivery network G European logistics services G Warehousing G Systems and IT services G Inventory management G Express (B2B) G Bulk solids G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G Electronics & electrical G General manufacturing STATISTICS Total number of sites: 77 Number of UK sites: 77 Total number of vehicles: 6,000 Number of UK vehicles: 6,000 Total warehousing (sqm): 464,515 UK warehousing (sqm): 464,515 PLANS Further expansion of international services; launching IT platform
G Contact: Nikki Edge
PALLETWAYS
Ultimate owner: Phoenix Equity Partners Headquarters: Lichfield
SERVICES G 4PL/lead logistics provider G Dedicated distribution G Shared-user distribution G International logistics G E-fulfilment centres G Delivery network G European logistics services G Warehousing G Inventory management G Express (B2B) G Home deliveries (B2C) G Reverse logistics BUSINESS SECTORS G Automotive G Food & drink G Pharmaceutical & healthcare G Electronics & electrical G Clothing & footwear G Paper & printing G Construction G Furniture & furnishings G General manufacturing G Retail G Government logistics G Retail & e-business
G Web: www.palletways.com
Tel: 0121 767 6870 Email: nikkie@palletline.com Web: www.palletline.com
Tel: 01530 239000 Email: pchambers@pallex.co.uk Web: www.pallex.com
16 The 3PL View
Sustainability, supply chains and CEVA

Logistics companies are well aware of their environmental impact. A recent report by the World Economic Forum estimated that the industry is responsible for 5.5% of the worlds greenhouse gas emissions. If you include the wider transport sector, the figure is nearer 20%.
here is no point in hiding from this awkward truth. Global warming is here and the problem is worsening. Our response should be equally serious. This isnt a public relations issue that can be addressed with a few months of showy activity; it demands a thoughtful, long-term strategy that goes to the heart of our business. We believe the logistics industry is at the beginning of a 10-20 year journey towards truly sustainable supply chain infrastructure and execution. At CEVA, we are willing and able to lead the way. Our environmental strategy is clear and committed and it is based on strong principles. This is a complicated and politicized arena, where it is all too easy to follow fads, but we must all resist that temptation. Our environmental initiatives must always be supported by a strong business case.
not fringe activities. We should eschew green window dressing that does not affect our mainstream operations. Instead, CEVA is committed to a rigorous approach to the issue. We are increasing our measurement of CO2 consumption and are resolved to maintaining our focus on good science. It is vital that sustainability remains a fundamental part of the business agenda and doesnt get derailed by short-termism or unsubstantiated claims. Indeed, we believe the stakes are so high that we must collaborate not only with customers and suppliers, but also with our competitors. We must all be willing to work with each other for the greater good. We recognize that this long journey is made up of many small steps. The logistics industry comprises a huge variety of organizations there are nearly 30,000 road haulage operators in the UK alone so we simply cannot afford to wait for everyone to be ready to act. The single most important thing is to get moving.
Greening the mainstream

The fact is it can be easy to succumb to tokenism. Our customers frequently ask us about our CO2 reduction plans and environmental strategy and our response must be substantial, not superficial. For example, it would be easy just to say that we insist that our suppliers have an environmental policy, while ignoring our own responsibilities. Along with our competitors, CEVA has many good examples of how we have reduced our environmental impact, but we must make sure these are
So, what are we at CEVA doing?

On a strategic level, where industry-wide collaboration and political direction is critical, we are actively helping guide national and regional policy. CEVA is a founder member of the Alliance for European Logistics (AEL), whose members include logistics providers, transport operators, shippers, distributors, technology providers and so on. As part of the AEL, we are working closely with policy
THE 3PL VIEW Commentary and analysis from leading logistics providers.
The 3PL View 17

the trade-offs between choices and to optimize their modes of transport. Although there is not internationally agreed methodology for the calculation of transport emissions at firm levels, there are some general internationally agreed protocols, such as the corporate standard of green house gas (GHG) protocol initiative for calculating corporate emissions. There are also on-going national and international initiatives offering guidance and procedures for calculating transport emissions. However there is growing international recognition that a common approach has to be developed for calculating and reporting transport emissions. The advantage of a standard procedure and methodology for quantifying emissions from freight transport activities at company level is obvious. At the German Logistics Congress, CEVAs CEO John Pattullo called on competitors, peers and customers to work together to develop global guidelines for sustainable logistics services. It is likely that the international collaboration between national and sector organizations will result in a common globally accepted methodology to assess and report on the environmental performance of transport and logistics activities and supply chains, and in harmonizing supporting tools. Improved horizontal collaboration and cross supply chain integration could increase vehicle fill rates, lower empty running, provide more back-haul opportunities and strengthen fleet utilization rates. But a large part of the potential cross supply chain collaboration advantages have been left unmanaged. This is leading to growing pressure, as society becomes more aware of the need and the perceived opportunities to improve total transport system performance.
makers to develop consistent regulation to govern the transport and supply chain industry. This means looking at overall supply chain architecture across Europe, including rail and waterways infrastructure, transmodal capabilities and so on. We are financing research to guide our efforts in the right direction and we are collectively harnessing economic measures and technological advances to achieve greenhouse gas reductions as efficiently as possible. On an implementation level, we are actively redesigning our customers supply chains to reduce our carbon footprint. This can include reconfiguring vehicle fleets to use them more wisely. For example, when we took over fleet operations for BP in Turkey we reduced their fuel load by 18%. While transport attracts most of the environmental attention in our industry, we also have to focus on warehouse operations. We are using our LEAN waves and Kaizen program to reduce the carbon footprint of individual sites, but we are also acting as a catalyst for customers in the same market sector to share facilities and transport. This isnt always easy and we must ensure that such collaboration is transparent and not anti-competitive but it is clearly the right thing to do. When it comes to supply chain execution, we are taking practical steps to reduce CO2 emissions in almost every area of our operation. From reductions in packaging to running greener vehicles, from route and load optimization to reducing returns through impeccable execution, we are implementing improvements across the board.
The challenge of cross supply chain collaboration

Common efforts towards these global guidelines and protocols are important but measurement is a tool, not an objective in itself. The achievement of a more sustainable transport system has to be the ultimate goal. A sustainable future will depend on our ability to collaborate and to change legacy supply chains into crosscollaborative industry networks. Public intervention can be expected if the market fails to improve transport system performance overall. The role of logistics service providers as transport and network optimization and consolidation enablers cannot be overstated, but joint cross-industry initiatives will be needed to improve transport system eco-efficiency overall. Voluntary public/private partnerships are one of the policy options available to solve market failures and provide an alternative to legislation and other direct public interventions. Leading companies in the logistics industry could take the lead in trying to create greater cooperation between government and industry with the aim of designing concepts and policies to develop enablers and incentives for horizontal and crossnetwork collaboration.
The role of logistics service providers as transport and network optimization and consolidation enablers cannot be overstated, but joint crossindustry initiatives will be needed to improve transport system ecoefficiency overall
The future is collaboration

Operational and supply chain improvements have been used by companies for a long time to improve their financial performance. Until some years ago these improvements were evaluated in terms of cost reductions, growth and service reliability and not in terms of environmental impact. External pressure to incorporate environmental aspects into decision making and to develop fuel and emission saving strategies resulting from rising and volatile energy costs, regulations, taxes, customer requirements, etc has meant sustainability has become an increasingly important factor for companies to take into account in the development of their business models and operational management. Quantifying energy use and emissions from transport and logistics sources provides the baseline from which energy and emission saving strategies can be developed and the performance can be measure over time. It allows companies to set goals, to understand
A new era
However, making savings is not enough. At CEVA we are also using creative thinking and innovative technology to turn negatives into positives and drive a new phase in the evolution of our industry. In Italy we have recently opened seven logistics hubs with ecosustainable structures including roof-mounted photovoltaic panels, and we refurbished two existing sites to the same specification. With a total area of 340,000 sqm and combined production of over 17,800 MWh in solar energy, we are reducing CO2 emissions by 9,500 tons each year. Whats more, our facilities are producing enough electricity to provide power for more than 5,000 households. So many of our customers are equally committed to creating a sustainable global supply chain. By working together, we can all look forward to a future that is both bright and green.
18 The 3PL View
Achieving supply chain velocity

Velocity implies both speed and direction, and Virgin Medias Velocity programme of supply chain transformation has certainly achieved both. In short order, 20% has been sliced from their inventory holding and operating expenses also reduced by almost a fifth, while every key performance indicator has been improved dramatically.
irgin Media has grown from the former Virgin Mobile, NTL and Telewest businesses to offer a complete media service to nearly 10 million consumers across TV, broadband, phone and mobile its 13 billion next generation network of fibre optic cable reaches 12.7 million homes in the UK. The companys supply chain now handles everything from mobile phone handsets to set-top boxes, cabling and consumables, as well as all the equipment required to maintain and develop Virgin Medias network. Reverse logistics for redundant and repairable items is also an important aspect of the companys realigned supply chain activities. Historically, explains Virgin Medias Executive Director, Maurice Daw, the very disparate supply chains sat in Finance, with a lot of in-house activity, and not necessarily very efficiently executed. Daw joined the company in early 2008 and now reports through Operations. With the remit of removing waste, reducing cost and securing efficiencies he is a long way through the process of building a supply chain capability that supports business growth without excessive risk and cost - providing a platform for future supply chain initiatives, such as RFID. Additional aims included improving customer satisfaction - no more engineers turning up without the right parts - a better employee experience, and a sharper environmental performance.
brought in Accenture to validate and benchmark our solution and to help with programme management and implementation, he says.
Consolidating the distribution network

The central element of the supply chain transformation has been the consolidation of the distribution network. Activity from up to a dozen sites across the country has been concentrated into a 220,000 sq ft National Distribution Centre (NDC) in Wellingborough, part of a 500,000 sq ft shared user facility run by KN. Alongside this consolidation, a network of 52 field stores is in the final stages of being established. However, there is more to the Velocity programme than that. The scope of KNs work for Virgin Media is wide and varied. On the mobile phone side, handsets are brought in from the manufacturers, picked and packed, and sent out through three different channels : direct to customers who have ordered through the Internet or otherwise; to resellers such as Dixons and Tesco, and some to Virgin Medias own chain of around 70 retail outlets. We also deal with reverse logistics, so when a phone comes back we do a screen and clean test, says Clarke. If there are no problems we refurbish it and put it back in stock; if there are problems we manage the repair process through Virgin Media nominated repair agents, and when it comes back from them we return it to stock, sell on, or whatever is appropriate. The new Virgin Media business around media splits into two parts. Customer premises equipment comprises set-top boxes, modems, telephony - anything you would need as a Virgin Media customer to get your TV, cable, broadband, fixed telephony, explains Clarke. We support that through a b2c operation whereby if you are already connected to a cable network, and you dont need an engineer to call, you can place your order through the website or call centre and we will deliver a box with all the equipment and instructions. Conversely, customers who do need engineer support are handled through the field stores which are 2-5 person operations. The field stores are supplied from the NDC, and engineers come in on a daily basis to get all the stock they need for that days customers. But in addition, the field stores also provide the logistics support to maintain the Virgin Media infrastructure, so service engineers are drawing the cards, cabinets, cables and so on that they need to maintain, repair and
Imaginative approach to sharing cost savings

By a process of competitive tender amongst consultancies and logistics service companies, Kuehne + Nagel (KN) was selected for a system design contract, but as Daw explains, KN came up with an imaginative and creative commercial proposal which encouraged us to share cost savings with them. The savings were so large, and the timescale for an RFQ for implementation so long that, unusually, the Board approved KNs appointment to deliver their solution without tendering. Steve Clarke, KNs General Manager for the Virgin Media contract explains that KN was in a strong position to build on a pre-existing relationship with Virgin Mobile going back more than ten years. In November 2008 we presented our findings to Virgin Media and they awarded us a contract to implement our concept design. Because this decision had been arrived at without going through a formal competitive tendering process, they
THE 3PL VIEW Commentary and analysis from leading logistics providers.
The 3PL View 19
L to R: James Ball, Accenture; Steve Clarke, Kuehne + Nagel; Steve Rounsley, Virgin Media; Maurice Daw, Virgin Media; Dominic Edmonds, Kuehne + Nagel; Paul Brassett, Virgin Media. upgrade switches, street-end boxes and so on. In both cases the field stores also take equipment back for return to the NDC where it is repaired and refurbished, and then returned to stock or otherwise disposed of. In effect, the single NDC in Wellingborough is at the centre of several supply chains, very different both in terms of channels and volumes - from around 1.5 million set-top boxes a year, to infrastructure equipment counted in the dozens or hundreds. the opportunity to raise ad-hoc orders, and it is going to be a lot more practical to support promotions. We are trying to give visibility on advance stock and thus make engineers more flexible by knowing exactly what is in the van, engineers can be allocated jobs they can complete, making their day more fulfilling and also ensuring a better customer experience.
Maximising value from Reverse Logistics

Reverse logistics is a highly critical part of the supply chain operation for Virgin Media. KN is using its network of third party relationships to get value back for its client, and is about to start managing the whole end-of-life process, including compliance with WEEE and other environmental regulations. Improved environmental performance was one of Virgin Medias key objectives for Velocity the new network together with dynamic routing, fuel efficient vehicles and waste recovery facilities have, amongst other things, saved 350,000 miles and recycled 480 tonnes of cardboard a year. At the other end of the chain, trials are taking place bringing in set-top boxes and the like through KNs own international supply chain and if these are successful, KN will be operating truly cradle to grave for Virgin Media. To date, its clear to see that significant gains have been achieved through Virgin Medias supply chain transformation. Maurice Daw points out that the financial impact of the new supply chain has been seen in three major ways: A reduction in operating costs of up to 20 per cent on a like for like basis; stock reductions worth tens of millions up to one third in some areas; and stock loss has almost vanished. Other favourable metrics include on-time despatch availability which has risen from 90 to a flawless 100 per cent; and pick accuracy from 89.95 to 99.95 per cent. Meanwhile, productivity (units per hour) is up by over a quarter. Daw says Virgin Media is very pleased with the relationship with KN: it is very strong, although there are interesting cultural differences between a Swiss, process driven, logistics company, and a Virgin company where we sometimes do things slightly differently! We have now established a supply chain which is highly capable and cost-effective, that the business can rely on, that can continue to grow with the business, and with a partner in KN that is one of the best operators in the sector.
A process of continuous improvement

With the physical aspects of the new supply chain in place, KN is working on identifying and securing further efficiencies. Dominic Edmonds, KNs Business Unit Director notes that, A key aspect of the commercial arrangement is the gain-share mechanism. From the outset we were both very keen that we should be positively incentivised to find ways of reducing the overall supply chain costs. One of our obvious strengths is our ability to add value across the whole of Virgin Medias supply chain, not just inside the confines of the warehouse, and because of the type of collaborative relationship we have developed, Virgin Media is very open to some big changes in the way they have previously done things. KN has a Continuous Improvement/Lean manager on site who engages with the operational teams, educating them in lean thinking and working with them for ways to take out waste and reduce costs. Edmonds offers an example of where improvements have been made, around picking and packing wireless routers. In addition to the more strategic ways of reducing supply chain costs we are of course also focused on continuously improving the newly implemented operations. By re-laying out the wireless router area we achieved a 36 per cent productivity improvement. Even during the implementation, weve been achieving productivity improvements like this pretty well every month, he says. Already some clear targets for further optimisation are revealing themselves. One of these is around tracing and visibility. Edmonds explains that customer equipment is relatively straightforward. We can give field stores an initial stock allocation, and with a feed from Virgin Medias system, we know what the engineer has used, and we know what he will need for his next jobs when he comes back in a couple of days, he says. There is still
A key aspect of the commercial arrangement is the gainshare mechanism. From the outset we were both very keen that we should be positively incentivised to find ways of reducing the overall supply chain costs
THE BIGGEST PRIZE IN SUPPLY CHAIN
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