MBC3 ORGANISATIONAL BEHAVIOUR Instructions to the students

Course Teacher - Dr.M.Mariappan

Dr.M.Mariappan is working as Associate Professor, Centre for Hospital Management, School of Health Systems Studies, Tata Institute of Social Sciences. He did his master degree Master in Hospital Management (MHM) from Madurai Kamaraj University in 1992. This course was offered in joint collaboration with Michigan University (USA). He got his PhD in Health Systems Studies titled Quality Work Environment and Quality of Work Life, Mumbai: A study of Nursing Staff in Public Sector Hospitals from Tata Institute of Social Sciences in 2010. He visited to London School of Economics as Vis iting Fellow under Faculty Exchange programme of TISSLSE project. He worked as hospital administrator in hospitals from 1992 to 2000 in Bangalore. He has been working as a teacher since 2000 in Tata Institute of Social Sciences. He did research studies and, consultancy services for Governments, Corporate sectors and Charitable Institutions. He organised and conducted many training programmes at National and International for Medical officers, Nursing staff and other paramedical staff. He has got few publications in his credit which includes case studies, training manuals and modules and journal articles. He has been member of various academic and other bodies as a professional member. His areas of teaching are human resources, organisational behaviour, financial accounting, management accounting and costing of healthcare services and Financial Management.

Teaching Method and Evaluation

Class room lecture and discussion (24 hrs) Group discussion/case study 4 hrs (8 case, each 30 minutes) Role-play by students - 2 hrs. Evaluation o Assignment 40 percent: One assignment topics will be assignment to the team of students consists of five. These students shall work on the assignment and present it for the feedback from the course teacher and colleagues during the schedule class. After incorporating the suggestions and other improvements if any the students will submit one copy (printed in Font size Times Roman 12 with proper margin. Assignment must carry the information of title, students roll numbers (not name), Index with page numbers and other aspects) to the secretariat on or before the last day of lecture. The assignment submitted late will not be accepted.

Written Examination 60 percent: Five questions will be asked in the question paper and students need to answer only three. It is all essay type questions. The length of the answer would be 800 to 1000 words per answer.

Required Readings

Books 1. Organisational Behaviour by Stephen P.Robbins, Timothy A.Judge and Seema Sanghi 2. Organisational Behaviour by K Aswathappa, Himalaya Publishing House 3. Organisational Behaviour by Newstrom J.W. and Davis. K. 4. Organisational Behaviour by Fred Luthans & Keith Davis. 5. Organisational Behaviour by Don Hellriegal, John W.Slocum, Jr. 6. Organisational Behaviour by Miner J.B. 7. Healthcare Management: A Text in Organisation Theory and Behaviour by Stephen M. Shortell and Arnold Kalvzny. 8. Improving Health Care Management: Organisation Development and Organisation Change by George F. Wieland. 9. Class Lecture Notes by Dr.M.Mariappan

Journal Articles

One set of copies will be supplied to the students during the course work. All students can make necessary copies for their ready use.

REQUIREMENTS

You need to be active listener and participate whenever it is needed or demanded and make sure that you are there You need to read your cases, chapters, and self insights questionnaire well in advance You shall work with your team, discuss with your team and play the role of team member Please keep your books as main sources and others sources as stand by for readings Try to prepare your notes and points in advance based your readings and experience which will be very helpful for active learning in the class room.

Course content

No.

Topics for discussion

Approximate allotted time for the topic 3 hours 2 hours

1 2

Introduction: Organisational Behaviour, scope and concept De-motivating Job factors, Job Satisfaction: Theories, promotion of job satisfaction, problems of absenteeism and turnover. Motivation: Definition, theories, application of motivation theories Leadership and supervision: Concept, factors influencing leadership role, essentials of leadership styles, supervision and patterns of supervision Decision making: concept, the decision making process, types of decisions, factors influencing decision making, management decision making techniques. Groups: types of groups, group processes, group culture and social influence. Team building: Definition of team, need for team work in the health sector, role of the manager as a team leader, team meetings. Communication: Types of communication, application of different types of communication.

4 hours

4 hours

2 hours

2 hours

2 hours

2 hours

Organisational dynamics: Organisational Power and Polities, Organisational conflict, conflict management Organisational Dynamics and change: Types of change, sources of change, the change process, the human element in change. Organisational Development: concept, objectives and goals, process, behavioural science approach to organisational development Students presentation

2 hours

2 hours

10

2 hours

2 hours

Note: time allotted to the topic may change; it depends on the class participation and discussion. Time allocated to the topic include lecture, case study discussion and presentation wherever it is possible.

Course objectives

To demonstrate an understanding of the behaviour of people both as individuals and as members of groups in organisations;

To integrate the theory of organisational behaviour with management practice; To identify how managers structure and design their organisations.

Guidelines for preparing assignment

Organisational Behaviour The basic purpose of the assignment is to explore some of the people issues within an organization. You shall able to find out what organisation (managers/officers) is trying to do under specific settings like Government Hospitals, Corporate Hospitals, and Non-Government Organizations. It is expected tha t you shall use the knowledge and skills obtained from the class discussion and your readings for preparing the assignment topics. The Length of the assignment should be approximately 3000 words. Please note that the word count does not include the reference page or the appendices. You shall carry out the work as a team and demonstrate that each member has contributed to completion of assignment. Follow proper format for writing your assignment. The report should be given adequate margin, font size Times Roman 12, in A4 size paper. Please ensure that the Course title, assignment topic(s), team members roll numbers are written in the first page. Please provide index and page number in the second page of the assignment. Please make sure that your assignment follows with introduction, headings and sub-headings if any promptly. Please provide clear references to content, wherever the materials drawn etc. Please avoid copying any source of materials which will form misconduct and you may be liable for action. You have to use self insights questionnaire for supporting your assignment. You may use the questionnaires which have been provided to you and the same will be filled by your colleagues. If you feel you can conduct interview with Hospitals/NGO, if possibly you can use such sources. Your report should also comment on the issues and the management response from the perspective of the theories presented on the Organizational Behaviour module.

You are expected to make a presentation regarding your assignment. Time allocated for each assignment for presentation is 10 minutes only. Please note that the assignment presentation is meant for only taking feedback from the class and your teacher and not for evaluation. Evaluation is done only based your report and its performance. The mark allotted for your assignment is 40 percent.

Team members and Assignment topics

Enrollment No. 2011HE001 2011HE002 2011HE003 2011HO001 2011HO002 2011HO003 2011HO004 2011HE004 2011HE005 2011HE006 2011HO005 2011HO006 2011HO007 2011HO008 Name of Student Aarati Atul Nadkarni Adeshkumar Jambhulkar Amol Dilip Sonawane Dr. Abhijeet Rokade Ajeet Bhati Dr. Arafat Faisal Dr. Ashutosh Patil Arun Kantaram Gadekar Dr. A. Varkis Robert Kennedy Chandrashekhar Jadhav Avinash Gulabrao Bhagade Dr. Bishwadeep Paul Braj Bhushan Bijoria Dhriti Mitra Dnyaneshwar Madhukar Gangurde Gunjan Gaurav Hitesh Hareshwar Dhodi Dr. Kalpeshkumar Solanki Dr. Kulbir Singh Eisha Anand Farah Fatima Kiran Kamble Narendra Kardile Navdeep Kaur Hari Kant Singh Henna Boddu Huma Sulaiman 4 3 2 Team No 1 Assignment Topic Discuss how foundations of individual behaviour shape man and woman to be ordinary or extraordinary person. - Create theoretical background - Use questionnaires - Identify the practical examples - Compile it make it meaningful learning for all Discuss the various factors that determine the personality and values also measure the personality traits - Create theoretical background - You use MBTI questionnaires - Identify the practical examples - Compile it make it meaningful learning for all Identify the ethical issues of healthcare organisation; In what ways Indian Healthcare organisations able to deal with ethical aspects and adapt to decision making. - Create theoretical background - Identify the practical examples - Compile it make it meaningful learning for all. Establish an understanding on motivation based on theories (creating theoretical framework and identifying the key findings and limitations) Discuss the motivational practices of Indian healthcare institutions particularly corporate sector.

2011HE007 2011HE008 2011HE009 2011HO009 2011HO010 2011HO011 2011HO012 2011HE010 2011HE011 2011HE012 2011HO013 2011HO014 2011HO015

2011HO016 2011HE013 2011HE014 2011HE015 2011HO017 2011HO018 2011HO019 2011HO020 2011HE016 2011HE017 2011HE018 2011HO021 2011HO022 2011HO023 2011HO024

Jaishri Vishnu Sonkul Neha Singhal Poonam Vollala Pravin Vitthal Mote Jasmeet Kaur Matta Komal Lokesh Radheshyam Pardhi Kuldeep Pawar Prenika Anand Pritika Ramakant Koli Dr. Pritish Kumar Nayak Tenzin Bodh Nishi Minz Snehal Ramesh Narayankar Neelam Dr. Rashmi Gambhir Dandekar Ravi Sarjerao Magare Neelam Rajendra Shrivastava Neeraj Avinash Puro Neha Kishor Korgaonkar Nikam Deepak Madhukar Sarika Hanamant Kadam Sarosh Jamil Niyati Shailesh Joshi Nutan Panda Paresh Shekhar Jangale Pooja Jharia 8 Evaluate the communication practices of Managers of NGO and Hospital. You shall identify their communication practices, communication effectiveness, and their experiences regarding unwanted consequences due to bad communications. (You interview 10 members from both sides) Identify ten key qualities of leadership that you believe most important to you. Find out these qualities are present in few leaders that you consider good leaders from healthcare organisations. Analyse such leadership practices matching with three selected leadership theories. You may use your previous 7 6 Identify the factors contribute to emotional intelligence and emotional labour particularly nursing staff and medical officers from any one sector (Government Hospitals or Private sector or NGO) and offer the best solutions to managers to handle such factors Indian healthcare Industries failed to promote teamwork within organisations. Do you agree or disagree with this statement? Substantiate your discussion with examples based on the relevant literature and practical examples (if possible). 5 Discuss job characteristic model and how does it result in motivation, job satisfaction and performance. - Create theoretical background - Identify the practical examples - Compile it make it meaningful learning for all.

2011HE020 2011HE021 2011HO025 2011HO026 2011HO027 2011HO028 2011HE023 2011HE024 2011HO029 2011HO030 2011HO031 2011HO032

2011HE026 2011HE027 2011HO033 2011HO034 2011HO035 2011HO036

Sharad Haribhau Kharode Shikha Gupta Poonam Saini Priya Kannan Rajat Jain Dr. Rinky Mansukhani

experience or (and) try to take input from literature etc for completing your assignment. 2011HE028 2011HE029 2011HE030 2011HO037 2011HO038 2011HO039 2011HO040 Shobhit Rastogi Shweta Aggarwal Sudarshan Bhaladhare Ruchi Kamlesh Purohit Dr. Samadhan Kharate Samhita Bhakta Shrish Uday Kumar 11 10 Leaders make a real difference in a hospital or NGOs performance. Build an argument in support of this statement based on the current hospital/NGO practices. You may use your previous experience or (and) try to take input from literature etc for completing your assignment. What are causes and consequences of political behaviour in healthcare organisations? How can you determine whether a political action ethical in healthcare organisations? Bring out your observations regarding the positive aspects of political skills. When there is a conflict between the consultants and management what are expected problems and consequences? How would you employ the resolution strategies including the your negotiation skills? You may use your previous experience or (and) try to take input from literature etc for completing your assignment. What is organisational culture? What are the dysfunctional effects of organisational culture? Can you identify a set of characteristics that describes a Hospital or NGO culture? Compare the individual opinion of your team members. How closely they agree.

2011HE032 2011HE033 2011HO041 2011HO042 2011HO043 2011HO044

Surbhi Seth Thirumugam M Sonia Hiroo Pardasani Soumya Suresh Dr. Suvidha Vinod Sarang (SBC) Dr. T. Mahalakshmi (Sponsor)

2011HE035 2011HE036 2011HE037 2011HO045 2011HO046 2011HE019

Utsav Mehta Vanita Singh Lakshmi Priya N. Umashankari Radhakrishnan Usha Deepika Kuchimanchi Rasheen Babu T. K.

12

2011HO047 2011HE022 2011HE025 2011HE031 2011HE034 2011HO048 2011HO049

Vijay Kumar Tadia Richa Sharad Salvi Satish Vishnupant Khalikar Supriya Goswami Trupti Shinde Vikas Mukhija Vikas Kumar Sangwan Chandra Jyoti Borah

13

Wish you the best of luck