R S U M O F

RSUM
y Address: 11 Ringwood Cresent, Albury, NSW, 2640 y Phone: 612 6021 6706 y Mobile: 04 781 34 009 y George Veneris Email: georgeveneris7@gmail.com
CAREER OBJECTIVE I am highly enthusiastic and motivated with a desire to learn as much as possible. I am a quick learner with a positive attitude and strong work ethic. I aim to commence my career in a challenging environment where I can apply my passion for business, cultural diversity, international development and co-operation; undertaking a career in which I can develop and advance.

CAPABILITIES AND ATTRIBUTES

G E O R G E V E N E R I S

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Natural and fast learner Reliable with strong work ethic Well presented Enjoy interacting and liaising with customers and stakeholders and building relationships with people from all different cultures and backgrounds. Excellent verbal and written communication skills acquired via study and customer service work. Ability to multi-task Committed and Loyal

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EMPLOYMENT HISTORY

Australian Tax Office August 2011 December 2011

Income Tax Client Account Services Officer (Casual: 20-35hrs/week) Skills Developed & Responsibilites:  Data Processing learning a large number of detailed procedures in order to process income tax returns that have registered with errors.  Client Contact contacting and speaking with a very diverse range of clients to gather information and determine how to find a solution to an extensive range of different possible errors.  Team Work working efficiently and diligently in a team of 12-13 members; co-operating and liaising in problem solving, work allocation and learning of new skills.  Managing and Prioritising Caseload closely managing a large workload of cases of varying complexity and priority. Being responsible for the allocation of my own work while maintaining a high quality level of output well within the client service standards.  Judgement Skills - balancing the situations where you need to seek higher advice and those in which you further search for the solution on your own. The judgement skills I developed also came with high responsibility as incorrect decisions have very significant consequences; i.e. incorrect charging of tax payers or incorrect granting of refunds to tax payers.

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Achievements: I developed rapidly over my time in this role receiving very positive feedback from our team leader in all performance balance sheets; including contributing up to 10% of team output whilst working a three day week. Working in a dynamic team environment I quickly learnt wide range of skills and became an important team member. I was able to identify a system fault which needed to be addressed and also solution difficult cases through repeated client contact.

Chemist Warehouse March 2008 to August 2011

Pharmacy Assistant (part-time: 20-40hrs/week) Skills Developed and Responsibilites:  Customer Service providing customers with strong information and advice on a wide range of products including; vitamins, beauty products, medicines, first aid products, fragrances, baby products.  Stock replenisher maintaining well presented and fully stocked shelves, while working at a fast pace to complete objectives in a set time-frame.  Sales Person Communicating in an effective and friendly manner with customers to sell the most suitable product for their needs.  Register Operator handling of cash and processing of electronic payment transactions.  Storeman responsible for processing and organising of stock to be sold in the store. Sorting of special orders and ringing customers. Achievements: I contributed to the success of this very busy store with my versatility and commitment, filling a number of different roles in the store when required. I greatly developed my communication skills enjoying a good rapport with customers, providing strong advice and selling products. I illustrated my ability to communicate influentially in this environment where customers are often particularly concerned and in need of reassurance in purchasing products in relation to their wellbeing. These skills enabled my success in selling a wide range of products to a diverse group of customers

Australian Taxation Office June 2005 to February 2006

Data Entry Personnel (Part-time: 20 hrs/week) Skills Developed and Responsibilities:  Opening and sorting of mail  Pre processing business activity statements  Sorting cheques with their remittance forms  Sorting statements with correspondence  Processing Tax file declaration forms  Key Editing Business Activity Statements (BAS) - Tax File Number Declarations - BAS revised Statements Achievements: I fulfilled this position to a high standard always performing at or above the weekly data entry performance targets set resulting in my position when after several months over half my colleagues contracts were terminated.

Previous Employment:
2008 Warehouse Worker Woolworths Distribution Centre

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2007 2004 2003-04

Indoor Soccer Referee Sales Assistant/Stock Replenisher Pharmacy Assistant

Major League Indoor Sports Big W Rod Pike Chemist

LICENCES  Class C Licence

EDUCATION 2011 2005-2009 Post Graduate Diploma in International Relations - (Macquarie University) Bachelor of Business Studies International Business Management (Charles Sturt University) Higher School Certificate (Albury High School)

1999-04

PERSONAL DEVELOPMENT SPANISH: School: Espaole International House Valencia 06/04/10 02/07/10 Intensive Spanish Course 260 hours Level B1.2 Upper Intermediate

School: Clic International House Seville 05/07/10 15/10/10 Intensive Spanish Course 300 Hours Level C1 Advanced

Skills Developed: I greatly developed my oral communication skills with this experience. I particularly excelled in an environment where communication was a vital part day to day life. I established very close relationships with a diverse range of people from all cultures, backgrounds and walks of life. Most of these people spoke English as a second language and many had a limited level of English, however, I greatly enjoyed interacting in this environment in which strong communication skills was of the essence. Learning to speak a new language also facilitated me to develop I high level of confidence in negotiating and communicating in a difficult environment. I believe that my ability to build strong relationships with all different sorts of people is a great strength of mine.

PERSONAL DETAILS DOB: INTERESTS: 14th October 1986 International Studies, Cultural Studies, Language, Economics, Finance, Marketing, Sport; Soccer and Golf.

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