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Full name: Steven Paul Jobs Birthdate: 24 February 1955 Birth location: San Francisco, California Social background: lower middle-class. Father was fixing cars for a living. Education: high-school certificate. Dropped out of Reed College after one semester. Occupations: chairman & CEO at Apple Inc. + Director at The Walt Disney Company Net worth: $5.5 billion according to Forbes' 2010 ranking 136th richest man on Earth Annual salary: $1
Family
Biological parents: Joanne Simpson and possibly Abdulfattah Jandali, political sciences professor from Syria Adoptive parents: Paul and Clara Jobs, both deceased Siblings: adoptive sister: Patti Jobs (born 1958), biological sister: Mona Simpson (born 1957) Spouse: Laurene Powell (born 1964), married in 1991 Children: Lisa Brennan-Jobs (born 1978), with unmarried girlfriend Chris-Ann Brennan. Reed (born 1991), Erin Siena (born 1995) and Eve (born 1998) with wife Laurene.
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A lot of critics of Steves tough management style point out: Imagine what hed be like if he hadnt studied buddhism... This is one of Steves many paradoxes: how could a real Buddhist make a living out of selling gadgets to the masses? Favorite places: We know from Steve himself and the story of his life that he loves Yosemite, in which he demanded to be married, as well as Europe in general and Paris in particular. He said to French journalists that one of his biggest pride was to see an Apple billboard next to the Louvre. Yet his favorite place on earth is probably his home, Silicon Valley. He reportedly delights in driving on the scenic I-280, and spending hours hiking on the hills surrounding Stanford campus in Palo Alto. Favorite music: Steves favorite musician is definitely Bob Dylan, whose tunes he played throughout his youth with his guitar at home. He would discuss their lyrics with his friends, such as Bill Fernandez or Woz. Some people believe he dated Joan Baez mostly because she was Dylans ex.
Steve also loves The Beatles and Grateful Dead, all part of the rock scene of the 1960s (thus before he came of age). He describes himself as an audiophile: after he became rich, one of the only pieces of furniture he bought was a $100,000 stereo system. It is still true today. Favorite art: we cant say for sure but we know that Steve loves photography. For a long time his home was only decorated with large black-and-white photographs of cultural icons such as Einstein, or the California landscape, mostly by Ansel Adams. He also had Japanese prints. Steve at home
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Family life
All of this changed after he married Laurene in 1990. Humbled by NeXTs failure, he spent increasingly more time with his newborn son Reed, followed by daughters Erin and Eve. His then-teenage daughter Lisa also joined the family. Pretty much everyone agrees Steve was transformed by his newfound role of caring father. He looks a lot after his kids and their education; for example, he goes to parents meetings, forbids them to watch TV, and makes sure they eat healthy food. He often talked about how he tried to balance his busy life with the duties of pater familias. In 2005, he said in an interview: That was one of the things that came out most clearly from this whole experience [with cancer]. I realized that I love my life. I really do. I've got the greatest family in the world, and I've got my work. And that's pretty much all I do. I don't socialize much or go to conferences. I love my family, and I love running Apple, and I love Pixar. And I get to do that. I'm very lucky. Thats how he envisions his life.
Food habits
Ever since his teenage years, Steve has been a militant vegan. The root of it all can be traced back to when he was 19 in Reed College, and started exploring strange diets that he pretended would allow him to eliminate all mucus and therefore the need to shower. At one point he was a fruitarian i.e. he ate only fruits. He also started an habit he kept a very long time: that of fasting. He was convinced digestion was burning too much of his energy, the energy he needed at work when he stayed up several nights in a row. Nevertheless, Steve is still a strict vegan to this day, like his wife Laurene. He is known for lecturing his guests about eating meat, and he makes no concession to himself, apart from eating fish (sushi
especially). One of his favorite meals is known to be raw carrot, without any kind of dressing. For example a journalist invited at his home described the meal he was served: We dine as the Jobses always do: both are strict vegans, eating no meat products. Dinner is pasta with raw tomatoes, fresh raw corn from the garden, steamed cauliflower and a salad of raw shredded carrots. While the adults eat, their six-year-old son picks lemon verbena and other herbs in the garden for the after-dinner tea. He buys his organic vegetables from the Palo Alto Whole Foods Market, where he is often seen walking barefoot. Other of his favorite local restaurants include the Palo Alto caterer Il Fornaio (whom he hired to run Apples cafeteria), where he likes to eat pasta, the Fraiche yoghurt caf, various restaurants and cafs on Stanford campus, and Sushi Ran in Sausalito.
Clothing habits
I dont give a shit what I look like, Steve once confided to friends. This is why he is always seen in his Levis blue jeans and black mock turtleneck, even for public occasions. Indeed, he dresses this way pretty much all the time, although sometimes he is seen wearing shorts and sandals. It is a bold change from his dashing days at Apple and NeXT, where he would wear the most expensive Brioni suits. He is not burdened by the paradox of being a multi-billionaire and wearing blue jeans with holes in them. In fact, always dressing the same makes perfect sense to him; he often declared the rationale was to save him some time in the morning, not having to decide what to wear.
Houses
Steves most famous home is probably his Woodside mansion, which he bought in 1984 and in which he lived throughout the 1990s. The house was famous for its grandiose dimensions (it was the party house of a copper magnate) and,
especially, for its total lack of furniture. This is one aspect of Steves personality that hasnt changed in decades: he is such
a perfectionist that he can never decide on what to buy, thus ends up buying nothing. As a bachelor he only had a mattress, huge Ansel Adams prints, and a super-expensive stereo system as pieces of furniture. He did not sleep on a bed for years even though he was a multimillionaire. At Woodside the kitchen was the only room that was fully furnished. He did have a Bosendorfer grand piano and a BMW motorcycle in his living room however, testaments of his love of German engineering.
A glimpse at Steve's home in Palo Alto.
Steves current house in Palo Alto is still decorated with austerity, although Laurene has tempered that quite a bit. Heres how a Time journalist described it: The Steve Jobs who is currently running two sophisticated companies lives in a turn-of-the- century English-style country house in Palo Alto with his wife Laurene [...]. The house is run with a distinct 1960s flavor. Laurene has planted a garden of wildflowers, herbs and vegetables all around. The rooms are sparsely decorated, the only extravagances being Ansel Adams photographs. Some things never change...
Cars
Steves father Paul was a machinist who fixed cars to make extra money. His son certainly has inherited his Californian love of cars. Although Steve enjoys quite a humble lifestyle, compared to the megalomaniac habits of people of this kind of wealth (coughLarry Ellison-cough), he always delighted in driving fast, powerful cars. For decades he has driven German cars, Porsches first, then Mercedes. These cars inspired him for designing his computers, as he reportedly asked for the Macintosh design to be like a Porsche, and wanted the NeXT Cube to be the black Porsche of computers (computer artist Susan Kare viewed it more as the Death Star of computers).
It is pretty easy to recognize Steves car on Apples parking lot: 1. It's a Mercedes, and Steve loves German engineering 2. It's parked on an handicapped spot
The parking on a handicapped spot is no news, as exemplified by this Andy Hertzfeld anecdote.
Plane
Steve's private jet was offered to him by the Apple board when he officially became the company's CEO, in January 2000. It is a Gulfstream V Jet, worth over $40 million (total cost for Apple: $88 million). The 2009 SEC investigation revealed that "He brought up the idea: 'What I really need is a plane where I can take my family to Hawaii on vacation, go to the East Coast.' and the board agreed". Larry Ellison supposedly declared, "With what he's done, we ought to give him five airplanes!" The company agreed to reimburse him the operating expenses of the plane when he used it for Apple business. The numbers are $202,000 in 2006, $776,000 in 2007, $871,000 in 2008, $4,000 in 2009 and $248,000 in 2010.
Steve at work
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The trouble with Steve Jobs Steve's work habits at Apple Steve's influence on Apple Steve at Pixar
Silicon Valley are afraid of Jobs is unbelievable. He made people feel terrible; he made people cry. This reputation Steve earned since his very first years at Apple. As early as 1981, Macintosh project founder Jef Raskin wrote a note to Apple president Mike Scott complaining about the chairman of the board-enfant terrible that seemed to grow an interest in his pet project. It said:
1. Jobs regularly misses appointments 2. He acts without thinking and with bad judgement 3. He does not give credit where due 4. Jobs often reacts ad hominem 5. He makes absurd and wasteful decisions by trying to be paternal 6. He interrupts and doesnt listen 7. He does not keep promises or meet commitments 8. He makes decisions ex cathedra 9. Optimistic estimates 10. Jobs is often irresponsible and inconsiderate
There are indeed several accounts of Steve getting angry at random employees and firing them on the spot for trivial reasons. Such famous (and likely exaggerated) examples are: Steve firing an employee in the elevator at Apple, firing an assistant for having brought him the wrong brand of mineral water, or calling a prospective employee a virgin (this particular example appears in the movie Pirates of Silicon Valley). Steves bad temper has notoriously caused him to break important business relationships. He fired Raskin after he learned about the note. He had Pixar co-founder Alvy Ray Smith leave the company after they had a loud argument which involved Alvy mocking Steves NeXT and Steve deriding Alvys Southwestern accent. And he trashed an IBM contract crucial to NeXTs future because he declared he wouldnt sign anything more than ten pages long.
paranoia was directly related to the closeness to the top floor at One Infinite Loop (Steves office). Employees are careful what they do. They know some mistakes are not forgivable: Youd ask your coworkers, Can I send this email, or file this report? People would say, you can do whatever you want on your last day at Apple. They are watchful when talking to F.O.S. (Friends of Steve), people who know him quite well. And none of them, including his executive team, would get anywhere near one of his famous pet peeves, the white board in his office (for a video of Steve using the white board at NeXT, click here). But the biggest reason for fear among Apple employees is the companys cult of secrecy, a brainchild of Steve. He had practiced the art of enforcing omerta during his NeXT days: before they were hired, his employees weren't even allowed to see the machine they would have to work on. This was called a leap of faith. When Steve came back to Apple, the place was constantly feeding the press and business partners with rumors about their ongoing projects. The minute he was in charge, it was over. He hung a WWII poster in his desk: Loose lips might sink ships, and made it clear to anyone that talking to the press would get them out the door, and quick. This obsession of secrecy is not a subject of shame at Apple. While still a senior executive there, Jon Rubinstein laughed: We have cells, like a terrorist organization! Everything is on a needto-know basis. this is because secrecy is an integral part of Apples marketing strategy, as discussed in Steve on stage. Rumors that start months before a product is released offer a ton of free publicity, especially since they are now relayed by the mass media. To keep employees from knowing too much, nothing seems excessive. Software engineers work on big boxes and hardware engineers never see the software that will run on their machines less than a dozen people had actually seen an actual iPhone before Steve unveiled it at Macworld 2007; this is an incredible achievement considering the number of people involved in its creation! In a recent Times article, one could also read that executives feed deliberate misinformation into one part of the company so that any leak can be traced back to its source. Workers on sensitive projects have to pass through many layers of security. Once at their desks or benches, they are monitored by cameras and they must cover up devices with black cloaks and
turn on red warning lights when they are uncovered. It is rumored that on Apples campus, Steve would often ask for an employees iPhone at random, and fire that person if her iPhone is not password-protected. These extreme measures are usually described as annoying and unproductive by Apple employees (wishing to remain anonymous of course). There was especially a big controversy when one of Apples sub-contractor in China lost an iPhone prototype, and eventually killed himself as he couldnt stand the guilt... But most Apple employees can also recognize the value of keeping the companys plans very hush-hush. None of them complains of the incredible attention the firm gets in the media. As Woz, who doesnt hesitate to criticize his old friend, puts it: I was glad that Apple tightened things up. That's part of what creates the passion a new product comes and it seems new.
A controversial character
Of course there wouldnt be an Apple if there were only negative sides to Steve Jobs personality. He is a very complex guy. As one can see from his public performances, the thing that strikes people most is how charming he can be, when he is willing to be. His co-workers experience that every day. This contrast has become famous under the name of hero/shithead roller-coaster. That term was coined at NeXT to describe how a given employee could switch from being called a bozo whose work was worthless shit, work real hard to improve it, then hear he was a genius. This had the ability to drive some people nuts. Those that could stand it still work for Steve, some of them in his top executive team. One of the reasons for this is the very nature of Steves character. "That's the way it went with Steve flip-flopping from a soaring high, when he was an absolute delight to be around, to a mood of extreme anger or intense gloom that excluded any rational or civil conversation. I would get to see so many varieties of moods that I never knew exactly who I would be facing," said former Apple CEO Gil Amelio. Same could be said of Steves famed flip-flops: He has this ability to change his mind and completely forget his old opinion about something, according to an anonymous former colleague of him. It's weird. He can say, 'I love white; white
is the best.' And then three months later say, 'Black is the best; white is not the best.' He doesn't live with his mistake. It evaporates. This is not conscious on Steves part. In his sisters novel about him, A Regular Guy, the girlfriend of the Tom Owens/Steve Jobs character says of him: Hes like that. He forgets. But not everything Steve does is unconscious. Some of it is totally deliberate: "Steve might be capable of reducing someone to tears," according to NeXT former director Pat Crecine, "but it's not because he's mean-spirited; it's because he's absolutely single minded, almost manic, in his pursuit of quality and excellence." John Sculley adds: He possessed an innate sense of knowing exactly how to extract the best from people. Even Steve admits to this: My job is not to be easy on people. My jobs is to take these great people we have and to push them and make them even better. In addition to the hero/shithead roller-coaster, another popular method of his are the public dressing-downs. After a team has failed, is late or simply does not meet Steves standards, he would go to them, ask for some peoples names and publicly humiliate or fire them in front of their peers. Many Apple employees have testified of this, and they all acknowledge it is obviously a calculation on their CEOs part. A recent example would be the ouster of several MobileMe team members in public after the several troubles experienced during that products launch. To make it short, calling people names then flattering them is Steves way of motivating his teams. And, despite what can be learned in most schools of management, it works. When asked about his friends temper, Steve Wozniak said: When you judge Steve as a person the great things he brings to the world versus, maybe, these encroachments on personal decency or personal honesty with other people or disrespect of people when they've worked very hard and do a great job and he'll say, "Oh, that's just shitty," that sort of thing those are probably outweighed by the good that he does for the world. Jean-Louis Gasse, a former Apple
executive who was instrumental in Steves ouster in 1985, put it in those words: "Democracies don't make great products. You need a competent tyrant." (For a funny look on all this, check out this Fake Steve Jobs post: Regarding my management style) Yet it will never be stressed enough that what makes it all works is the charm Steve deploys with the very same people. He can be the most convincing of men, especially when trying to recruit someone he was told was the best in his field. Examples abound, from this Andy Hertzfeld story to a former NeXT employee whose recruiting call from Steve began by: Hey, I hear you're the hottest designer on the planet. (He can also be a bit blunter: Engineer Bob Belleville recalls Jobs recruiting him from Xerox in 1982 with the words: I hear you're great, but everything you've done so far is crap. Come work for me.) Of all people, journalists also experience such ambivalence, and it is therefore widely documented. In the Wall Street Journal, Forbes editor Rich Karlgaard, who during the NeXT years was planning on writing a story about the companys failure, wrote: On the phone Mr. Jobs cooed and threatened, including warnings to watch my backside and, strangely, dont ride a bicycle alone on dark roads. Yet he also confesses: America loves Steve Jobs. Me, too, though I shouldnt. This is exactly the kind of emotion Steve Jobs conveys to anyone dealing with him. Despite that he is well known for playing off journalists rivalries in order to get maximum coverage for a given product, and to basically think of them as insects, the same journalists always seem delighted to be around him for an interview.
A mellowed Steve?
When Steve Jobs came back at Apple in 1997, it was not uncommon to read that the dreadful manager had mellowed into a patient, much more reasonable manager. For example, Pixar employee Pamela Kerwin said in a 1997 article: "After the first three words out of your mouth, he'd interrupt you and say, 'O.K., here's how I see things.' It isn't like that anymore. He listens a lot more, and he's more relaxed, more mature." Steve himself acknowledged this change by saying in a 1998 interview: So when we laid some people off at Apple a year ago, or when I have to take people out of their jobs, it's harder for me now. Much harder. I do it because that's my job. But when I look at people when this happens, I also think of them as being 5 years old. And I think that person could be me coming home to tell my wife and kids that I just got laid off.
Or that could be one of my kids in 20 years. I never took it so personally before. This personal change is also documented in Mona Simpsons A Regular Guy: basically, growing a family and facing the failure of his grandiose NeXT plans humbled him quite a bit. Yet it is hard to know whether that situation still holds. Most Apple employees confessed (off-record) that since Apples resurgence to greatness, the impetuous Steve has come back. Alan Deutschman argues in his biography The Second Coming of Steve Jobs that this whole talk of a nicer Steve is pure spin. It is plausible since one could read the same words quite often in the early days of NeXT, yet everybody who worked there acknowledged the situation hadnt gotten better than Apple it had gotten worse. A common joke at NeXT was: You put in your two cents' worth; Jobs puts in his $50 worth. In any event, certainly a most credible source is Steves long-time friend and father figure John Warnock, who admits: I think he mellowed during the NeXT years and hes not so mellow anymore.
he is at the office all day unlike in the early days. In addition, he does have a very strong sense of family duties: when Maria Shriver asked him to come to the ceremony inducting him into the California Hall of Fame, he said he wouldnt on the claim that it conflicted with his family night (he came eventually). So clearly his family has changed how much time he devotes to his work just like many entrepreneurs.
As Apples uber-boss, Steve has to set the direction the company is going. This involves mainly two things: following industry trends carefully, and using his own guts. For the first task, it mainly consists of keeping up with industry news as well as simply checking his email. There's a certain amount of homework involved, true; but mostly it's just picking up on things you can see on the periphery. [...] I subscribe to a half-dozen Internet news services, and I get 300 emails a day, many from people I don't know, hawking crazy ideas. And I've always paid close attention to the whispers around me. In another interview, he said: All these customers email me all these complaints and questions, which I actually have grown to like. It's like having a thermometer on practically any issue. If somebody doesn't flush a toilet around here, I get an email from Kansas about it. I zing 'em around, and it's good to keep us all in touch. For the second, the guts, we are dealing with what may be Steve Jobs real genius. It is important to recall that he has no formal training whatsoever: not in management, and certainly not in engineering. Yet many engineers hes worked with are amazed at his capacity to take critical engineering decisions solely based on his instinct. Often times, he was proven right. Woz said of
it: Steve did an excellent job of melding the marketing, operations and technology. He understood which technology was good and what people would like. It was a weird situation. He couldn't design a computer he was never a designer or a programmer but he could understand it well enough to understand what was good and what was bad. Even Bill Gates said it was what he envied most in him: Id give a lot to have Steves taste. I think in terms of intuitive taste, both for people and products, you know, we sat in Mac product reviews where there were questions about software choices, how things would be done, that I viewed as an engineering question, because thats just how my mind works. And Id see Steve make the decision based on a sense of people and product that is even hard for me to explain. The way he does things is just different, and I think its magical. This amazing ability he has is clearly a decisive factor in his rise as the worlds top technology democratizer. And this he had from day one, as if it were innate.
Product development
The one domain where Steve is probably the most hands-on, and the one he enjoys the most, is product development: we've got such great people [in the top executive team] that I've been able to move about half of the day-to-day management of the
company to them, so I can spend half my time on the new stuff, says he. I get to spend my time on the forward-looking stuff. My top executives take half the other work off my plate. They love it, and I love it. And indeed, this is overall the most important part of Apples business, its very raison dtre, since the company describes itself as a product company. Everything starts and ends with the product. Steve is at the core of the process, rejecting or pushing forward ideas, as well as putting his own contribution. This is why he is listed as co-inventor on over a hundred separate Apple patents, from the iPod user interface to the support system for the glass staircase used in Apple's retail stores (he loves architecture too).
Essential to this process is Steves testing of the products. As Fake Steve Jobs/Dan Lyons puts it: he is the ultimate end-user, the guy who is on our side. Steve himself often admitted to that. Hes gonna use the product for some time and give its engineers a lot of feedback. This is why Apple doesnt use consumer testing: it doesnt need it. Steve Jobs alone is Apples consumer testing. The exceptional ease-of-use that distinguishes Apple from its competitors is largely attributable to this technique. Steve will not green-light a product that does not fully satisfy his standards and these standards are pretty high.
...and the rest
Steve Jobs used to focus almost only about product development, but these days are over. Member of the board Ed Woolard said, referring to Steves comeback: "It wasn't like he was some mythical creative genius and leaving the rest of the company to itself. It may have been true in the past. It was not true when he came back. He clearly was deeply involved in all the practical operations of Apple." Steve is especially focused on marketing, which has always been one of his premier domains of expertise. He is well known for having worked on a large number of Apples TV commercials and promotional videos, starting with the 1984 and Think Different ads, some of Apples most brilliant pieces of marketing. Of course this all culminates in his keynotes, which are discussed in Steve on stage. But besides that, he cares about many different parts of Apples business (leaving perhaps finance on the side). For instance, he admitted having run Apples operations for several months before he could find the genius he was looking for, in the person of Tim Cook. He personally checks everything of importance to him, down to the fine prints of Apple press releases. But he does leave behind things most CEOs of Fortune 500 companies think of major importance, such as Wall Street analysts conferences.
Yet he knows his employees very well. He knows a large number of engineers and designers and why they are at his company. If he needs something and knows whos likely to get it done, he will pick up his phone and ask it directly to her. In this regard he has no respect for the hierarchy. The hierarchy at Apple is actually very flat, with only six levels from the very bottom to the iLeader. One other thing thats typical of him is actually his life-long habit of dropping in unannounced on different departments or teams and ask their members what theyre working on. It keeps most people on their toes, thus compelling them to do great work even when their boss is not around. You might go awhile without seeing him, confessed a former software engineer. But you are constantly aware of his presence. You are constantly aware that what you're doing will either please or displease him. I mean, he might not know who you are. But there's no question that he knows what you do. And what you're doing. And whether he likes it or not. As far as Steves executives are concerned, he considers them all exceptionally bright and thats why he feels no restraint in delegating work to them. They are also just as important in advising Steve on Apples goals: A lot of times, people don't know what they want until you show it to them. That's why a lot of people at Apple get paid a lot of money, because they're supposed to be on top of these things. Weve already talked about how he recruited people usually regarded as the best in their fields: One of the things that I've always felt is that most things in life, if you get something twice as good as average you're doing phenomenally well, Steve once said. Usually the best is about 30% better than average. Two to one's a big delta. But what became really clear to me in my work life was that, for instance, Woz was 25 to 50 times better than average. And I found that there were these incredibly great people at doing certain things, and you couldn't replace one of these people with 50 average people. They could just do stuff that no number of average people could do. Steves elitism has for consequence another key part of his job, to attract great talents. And keep them with generous stock options.
As you can see, the case of whether or not Apple is an emanation of Steve Jobs is pretty much closed. Yes, it is large company whose products are the result of the work of thousands of astounding employees. Yes, it is a public company whose best interests are those of its shareholders. But its very soul, its DNA as he himself puts it, has only one source: Steve himself. Among the many traits that Apple inherited from its father Steve, one can underline:
His perfectionism
Steve will only settle for the absolute best in everything he does (even in his private life, for that matter). This standard of excellence drives many of his employees crazy, but, as stated above, it also pushes them to their very best and make them achieve extraordinary performances. If an employee is not able to meet Steves standards, he will not hesitate to fire him hence many of his critics. But he always had excellent relationships with exceptionally bright people for the same reason: they understand his quest for the best. A striking example of Steves perfectionism is the number of Apple projects that he had started over or even canceled at the very last moment. We know now that he canceled an Apple PDA and a set of Web services at the very last minute. The original iMac, the Apple retail stores, the iPhone, and the rumored Apple tablet have allegedly been started over too. As a result of this philosophy, Apple does not produce bottom-line computers. Steve reminded a journalist of this at a press conference in 2007: We cant ship junk. We just cant do it. He refuses that the company build commodity products that he would not use himself.
Steve found out about his destiny pretty early on in life, and that was to change the world by making computer power available to the masses. Woz recalled: He really wants to move the world forward and not be just another company making the same old thing to earn a buck. That was exactly what he wanted the day I met him when we were in high school. He admired these top people in the world the Newtons and the Shakespeares. He thought that there were very few people who had really changed life forever for all of us. He obviously wanted to be one of them. The way to do that was to build the best possible computers... this is at the core of Apples philosophy. As said earlier, Apple is a product company: our primary goal here is to make the world's best PCs not to be the biggest or the richest. Every Apple employee is expected to share that vision. They are highly skillful people out there to change the world for the better by making superior, easy-to-use, mind-blowing hi-tech products. Steve is not ashamed to say this is part of his companys essence: "The people around here some of them left," he confessed. "Actually, some of them I got rid of. But most of them said, 'Oh, my God, now I get it.' We've been doing this now for seven years, and everybody here gets it. And if they don't, they're gone." What Apple is experiencing right now is Steves dream coming true. For example, he always talked about how he admired Sony, how the Japanese consumer electronics company was a model for him, even back in the 1980s. At first he just wanted Apple to be the Sony of the computer business, and it certainly was that. But now, Apple is even better; its out-done Sony in its own market! Ever since the iPod came out, and now with the iPhone (iPod hi-fi and Apple TV have not met great success), Apple is a leader in the consumer electronics business... What a success for Steve and what a vision he imposed on his company. Just read what John Sculley wrote about his plans after he had Steve leave Apple in 1985: "Apple was supposed to become a wonderful consumer products company... This was a lunatic plan. High tech could not be designed and sold as a consumer product." Enough said.
His arrogance
One quality that Steve Jobs doesnt have is modesty. As an Apple employee put it, "Steve is always the smartest guy in the room and he knows it. This is another of Apples characteristics. To paraphrase the quote above: Apple does the best products in the world and they know it. Steve is the first ambassador of this spirit of course: he oozes smug superiority, lacing his public comments with ridicule of Apple's rivals, which he
casts as mediocre, evil, and worst of all lacking taste. You can find examples of such (delightful) comments in the Movie Theater section. Apples arrogance also transpires in its advertising, which of course is largely based on Steves view of the company. Such ads as Snail (depicting the Pentium as a snail because its so slow), Move to Intel (the Intel chip - for years its been trapped inside PCs, inside dull little boxes, dutifully performing dull little tasks, when it could have been doing so much more... starting today, the Intel chip will be set free, and get to live life inside a Mac), or the whole Im a Mac - Im a PC campaign, are famous examples of that presumption. But it is safe to assume that this pride is essential to keep insufflating the passion into Apple, both its employees and customers. Especially since the company still has a one-digit market share of the PC industry. As journalist David Plotnikoff put it: There is simply no way the Mac could have been born without that supreme confidence.
Steve at Pixar
Before Pixar merged with Disney in 2006, Steve Jobs was also CEO of the leading animation studios. Interestingly enough, his management of Pixar was entirely different from his work at Apple or NeXT. For basically the first decade of his Pixar ownership, he was just focused on NeXT, and considered Pixar his hobby. Ed Catmull and Alvy Ray Smith had to drive down to Redwood City to let him know how the business was doing. It remained so until it became obvious that Toy Story would end up a huge success. He took the company public and started to get increasingly involved in the studios affairs. However his aura was never the same at Pixar as it was at his computer firms. He was considered a genius and visionary in the PC industry, but of course for Pixar employees he was just the owner of their company, whose leadership clearly belonged to Catmull and Lasseter. As a result, he could not impose his views so easily at Pixar. After Steve returned to Apple, he focused all his energies on the fruit company, and things went back the way they were before Toy Story. Steves involvement was not in the production of films, but in the
implementation of Pixars business strategy. He took the company public, cut major deals with Hollywood, and partook in the planning of the Emeryville campus but he clearly spent his days at Apple, not Pixar. Director Brad Bird had a funny way of putting it: he would describe the Catmull-Lasseter-Jobs triumvirat as the Father, the Son and the Holy Ghost.
where he got the idea of designing his own computer (which consisted only of a circuit board at the time). Steve Jobs saw that many people were interested in his friends brilliant work: he suggested they sell the board to them. Apple Computer was born. Apples first year in business consisted of assembling the boards in Steves garage and driving to local computer stores to try and sell them. Meanwhile, Woz worked on a new, much improved computer, the Apple II, which he basically finished in 1977. Both Woz and Steve knew the Apple II was a breakthrough computer, much more advanced than anything the market had ever seen. Thats why Steve set out to find venture capitalists to fund Apples expansion. After a while, he made a deal with Mike Markkula, an enthusiastic former Intel executive who invested $250,000 in their business and assured them their company would enter the Fortune 500 list in less than two years. Mike was right. The Apple II soon became the symbol of the personal computing revolution worldwide. It crushed all competition both because of its breakthrough hardware features (including its color graphics) and its very large supply of compatible software. The key to Apple IIs success was actually VisiCalc, the first spreadsheet program ever brought to market. Thousands of people bought Apple IIs just to use it. As a result, the company grew at a very fast rate, and went public after just four years of existence, in December 1980. Steve Jobs net worth passed the $200 million mark on that day he was only 25. But Apples success was threatened, as industry giant IBM was planning to enter the personal computer market in 1981. Apple had to fight back or they would go out of business in a couple of years time. Their Apple III computer had already bombed on the marketplace. They focused all their energy on a project headed by Steve Jobs: Lisa. He had named it after his
ex-girlfriends daughter, although he denied all paternity (that difficult situation actually caused him to miss Time Magazines Man of the Year 1982). The Lisa computer was a breakthrough because it used a graphical user interface instead of a command-line interface. This technology, like many others that would revolutionize computing, was invented at Xerox PARC but Apple was the first company to bring it to market.
Macintosh (1981-85)
Yet Steve Jobs was soon thrown out of the Lisa project because he was considered too temperamental a manager. Deeply angry, he took revenge by taking over a small project called Macintosh, determined to make it a cheaper GUI computer that would cannibalize sales of Lisa. Macintosh was in development since 1979 and its concept was a computer as easy to use as a toaster. Steve Jobs recruited brilliant young engineers in his Mac team and invigorated them by insufflating a spirit of entrepreneurship and rebellion, calling them pirates, unlike the rest of the company, the Navy. Even though the Mac project was controversial as it threatened both Apple II and Lisa, and because Steve Jobs antagonized it against the rest of the company, it soon became crucial to Apples future because Lisa proved yet another market failure. Steve was supported in his mission by John Sculley, Apples CEO, whom he hired in 1983 to help him run the company and groom him into a top executive. In January 1984, he introduced Macintosh in great fanfare. Although Macs first months were encouraging, sales soon started to plummet. There was growing fear in the company that this third flop in a row would put Apple out of business. Besides, Steve Jobs continued arrogance drove everyone nuts, starting with CEO John Sculley. After a failed board coup initiated by Jobs in mid-1985, Sculley announced he and the directors had agreed on a new org chart for Apple, in which Steve had no managerial duties whatsoever. He was only to remain chairman of the board. Steve was stunned. Apple was his life, and he was kicked out of it. He started traveling around looking for new ways to spend his energy. It was actually in that second half of 1985 that he was introduced to a small team of brilliant computer graphics experts that George Lucas was trying to
sell. They all shared a common dream of making animated movies with computers. Steve was interested and he eventually bought the company for $10 million in 1986, incorporating it as Pixar.
In addition, his investment in Pixar also seemed to lead nowhere. The small company had tried to sell advanced graphic workstations to specialized markets since it had been founded, without success. Jobs shut down Pixars hardware operations in 1990, decided to focus on developing an advanced 3D language called RenderMan. He kept the animation division, headed by John Lasseter, only because its work on TV commercials were one of the companys only source of revenues. Hope was brought by a contract with Disney to make a full feature film with computers in 1991. But by the end of 1993, the contract was canceled by Burbank. With both his ventures failing, Steve had reached the nadir of his career. He spent most of his days at home with his young son Reed and his wife Laurene, whom he had married in 1991.
Comeback (1995-97)
Fortunately, as John Lasseter came back to Disney with an improved script for the feature film, called Toy Story, the project got back on track. The movie was to be released for Thanksgiving 1995. As the date approached, Steve Jobs realized what an incredible power the Disney brand was. He decided Pixar would go public the week after the release of Toy Story, cashing in on the media hype surrounding the first computer-generated animation movie of all time. It worked wonders: Toy Storys box-office success was only surpassed by the Pixar stocks success on Wall Street. Steve Jobs, who owned 80% of the company, saw his net worth rise to over $1.5 billion five times the money he had ever made at Apple in the 1980s! Speaking of Apple, the fruit company was in the midst of his worst year ever. After the release of Windows 95, the Mac, which had turned profitable but had failed to evolve for a decade while Steve Jobs was away, started losing market share at an alarming rate. By 1996, the companys newly appointed CEO, Gil Amelio, was looking for new software to replace the old and bloated Mac OS. He eventually chose Steves NeXTSTEP. Apple paid $400 million to acquire NeXT, and Steve was back to the company that had thrown him out a decade earlier. His official title was that of informal adviser to the CEO. But when Amelio announced Apples losses of $700 million for the first quarter of 1997, the board decided it was time to get rid of this terrible manager. Steve Jobs organized a board coup and was named interim CEO of Apple in July 1997. He immediately started an extensive review
of the whole company, cutting the number of projects from hundreds to a dozen. The number of hardware products would be cut down to just four. He also made a shocking announcement at Macworld Boston in August: Apple would be teaming up with its arch-rival Microsoft, in an unprecedented deal that would put an end to interminable patent disputes.
Yet Apples resurgence really came a little later, when Steve introduced a new, amazing consumer desktop computer: iMac. Introduced in May 1998, it was Apples first really innovative product basically since the original Macintosh in 1984. The iMacs stunning translucent design blew away the whole personal computer industry, which had failed to produce anything but black or beige boxes for over a decade. Moreover, iMac was a hot seller, and it was essential in bringing back tons of developers to the Mac platform. Design innovations continued throughout 1998 and 1999 with the colored iMacs and iBook, Apples consumer notebook. After three years in charge, Steve Jobs had brought Apple back to greatness. Thats why he finally accepted to become full-time CEO of Apple in January 2000 the first time one man became CEO of two public companies at the same time.
Still, the very reason Steve Jobs was brought back to Apple had not yet materialize it was to bring NeXTs software technology to the Mac platform. This eventually happened in early 2001, as Apple released the first version of its breakthrough operating system, Mac OS X. Mac OS X was really NeXTSTEP with a Mac facade. But it turned out an essential asset to Apple as the company developed breakthrough applications for its Macs as part of the digital hub strategy. The digital hub strategy was unveiled by Steve Jobs at Macworld San Francisco in January 2001. It was a vision for the future of the personal computer. Although many analysts and selfappointed experts were proclaiming PCs would disappear within a couple of years to be replaced by Internet terminals, Apple believed they would evolve into digital centers or hubs for our new digital lifestyles. In other words, the PC would become the centerpiece of our new lives filled with digital cameras and camcorders, MP3 players, smart phones and other digital devices. The digital hub strategy led Apple to develop a suite of applications designed to manage our new lifestyle, the so-called iApps: iMovie (1999), iTunes (2001), iDVD (2001), iPhoto (2002), iCal and iSync (2002), GarageBand (2004) and finally iWeb (2006). The iApps were a strategic move in Apples greater plan to gain market share over the PC, as there was simply no equivalent solution on the Windows platform. Other moves included an aggressive ad campaign (Switchers) and the start of Apples retail operations in mid-2001.
iPods breakthrough features its beautiful design, its brilliant user interface and click wheel, its fast FireWire connectivity and its ability to sync with iTunes seamlessly made it a hot seller from the start. For the first time, people were buying Macs just so they could use this little music player the size of a cigarette box. Apple cashed in on that success and went further in the following years, first by making iPod Windows-compatible in 2002, then by opening the iTunes Music Store and developing a Windows version of iTunes in 2003. As of 2006, after Apple had continually pushed innovation in its music business by introducing iPod mini in 2004, iPod shuffle then iPod nano in 2005, and expanded its Music Store internationally, it had become the undisputed leader of the new digital music era. A significant landmark was passed in 2006 when Apples revenues from iPod equaled those made on computers. For the first time in its history, the firm from Cupertino had left its niche markets to become as influential a player in consumer electronics as Microsoft was in the PC space. iPods market share was close to 75%!
largest individual shareholder (owning 7% of the companys stock). As for Pixar executives Ed Catmull and John Lasseter, they were given critical roles in the new studio.
acceptance by Apple of its new status of consumer electronics powerhouse, thanks to the
obvious in February 2006, when the company released iPod hi-fi, a boom-box designed to work only with iPod (which was discontinued the following year), and Apple TV less than a year later. But the biggest move of course came in January 2007, when Steve Jobs introduced iPhone at Macworld. iPhone was arguably the ultimate Apple product. Its
beautiful hardware ran no less than Apples full operating system, OS X. Its multi-touch technology, Web surfing and iPod capabilities, easy-to-use interface, and more, made it a smartphone light-years ahead of its competition, as Steve Jobs said. It shook the phone industry to its core, down to the exclusive deal that Apple cut with AT&T for subscription plans. Three years after it was introduced, it is already fair to say that iPhone will go down in history as the first digital convergence device, equivalent to putting a computer, an iPod and a phone in your pocket. It was such an obvious part of Apples move outside the PC business that Steve announced at the end of Macworld 2007 that the companys name would be changed from Apple Computer Inc. to Apple Inc. Finally, the third major event of 2006 for Steve was the so-called backdating scandal. Backdating consists of picking a date in the past, when a stock's value is lower, to assign the exercise price of options. It is an illegal practice that was commonplace in Silicon Valley until it was exposed by a Wall Street Journal article in 2006. Apple swiftly hired lawyers to lead an internal investigation of its own records. They did find irregularities, which were confirmed by the SEC in mid-2007. Two big frauds were unveiled that took place in 2000 and 2001, under Steve Jobs leadership. However he was cleared the following year as the SEC found out he had no idea of the legal or accounting implications of the matter. The SEC only charged Apples former CFO and legal counsel with fraud. The scandal was significant in the sense that it raised the issue of Apples future without Steve Jobs... But the main occasion this issue was raised was not the SEC investigation, it was unfortunately after Steves health problems. In late 2003, Steve was diagnosed with pancreatic cancer. Fortunately, his tumor was not of the deadly type: Steve would be saved if he agreed to have surgery. But he didnt, and for nine long months, followed a special type of diet that he thought would cure him from the disease. It was only in August 2004 that he agreed to have the surgery. Everybody thought the troubles were over, as he claimed he was cured. Of course there is no such thing as being cured from cancer, and in 2008, people started commenting heavily on Steves being increasingly thinner. Although he and Apple kept on denying any serious problem, in December 2008, they announced to everyones surprise that the CEO would not go on stage for the last Macworld keynote in history in January 2009. Steve Jobs took six months off (the first half of 2009), as he was awaiting a liver transplant which he got in April 2009. The whole story of Steves cancer raised many a
discussion about a public companys necessary transparency regarding its CEOs health, especially when that CEO is as essential to its market value as Steve Jobs is to Apples. 2010 has seen the incredible rebirth of Steve Jobs as a very active CEO. In sharp contrast with 2009, he came back on stage for many Apple events that year, and surprised the world many times over with insanely great new Apple products. The biggest announcement of all was undeniably iPad, Apples iOS-based tablet, which Steve unveiled on January 27, 2010. At the industry conference D8 in June 2010, Steve Jobs clearly stated that in his opinion, iPad had started the post-PC era, and that PCs would eventually become like trucks, a marginal part of a market dominated by portable tablets... If this comes true, this one man Steve Jobs will have played a crucial part in both giving birth and putting an end to the personal computer industry.
Conclusion
Steve Jobs is undeniably an extraordinary man by any standard. He has left his mark on no less than five industries: personal computers with Apple II and Macintosh, music with iPod and iTunes, phone with iPhone, and animation with Pixar. The middle-class hippie kid with no
college education that he was built a computer empire and became a multi-millionaire in a few years, was fired from his own company before coming back a decade later to save it and turn it into one of the worlds most influential corporations, with millions of fans around the world. He has also contributed to the creation of the new leader in animated movies for decades to come. He has been called a fluke for years, but is now widely acknowledged as one the worlds most eminent business executives and an unrivaled visionary. He has changed millions of lives by making technology easy-to-use, exciting and beautiful. And you know what the best part is? Hes not done yet.