MOST COMMON BLUE SCREEN ERRORS

1) Stop: 0x0000000A IRQL_NOT_LESS_OR_EQUAL

Causes : This error occurs when a driver uses an incorrect memory address. Other possible causes of this error are an incompatible device driver, a general hardware problem, and incompatible software. Solution:
y

y y y y y

Look for other hardware issues. Remove any newly installed Hardware. Remove all adapters and disconnect all hardware devices that are not required to start the computer. Perform a Driver Rollback if incase a driver has been updated for a particular component. Examine third-party software or drivers. Use the Last Known Good configuration. Use the Windows XP System Restore feature is system boots into SAFE MODE. Repair the Windows XP installation.

2) STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED

Causes : A "STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED" error message indicates that an error condition was detected by the kernel and Windows was unable to continue running because of this error condition. The types of problems that can cause a "STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED" error message are very similar to the problems that cause a "STOP 0x0000000A" error message, such as bad pointers, invalid addresses and other types of access violations. The STOP 0x0000001E bug check identifies an error that occurred in a section of code where no error handling routines exist. Solution: y Try to replace the driver that is identified in the STOP error message, either with a known good copy from your installation media, or with an updated version from the manufacturer. y Disable the driver that is identified in the STOP error message or any newly installed drivers. y Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue. y If you have a video driver that was not supplied with the operating system, try switching to the standard VGA driver or a driver that is compatible with the operating system.

Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. If this is a new installation of the hardware or software, contact the manufacturer for any requires updates for drivers or firmware. Disable all filter drivers, such as remote control software, antivirus programs, backup programs, and so on.

3) Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA Causes : The Stop 0x50 message indicates that requested data was not in memory. The system generates an exception error when using a reference to an invalid system memory address. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause Stop 0x50 messages.

Solution : y Look for other hardware issues. Remove any newly installed Hardware. y Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. y Perform a Driver Rollback if incase a driver has been updated for a particular component. 4)

Stop 0x00000024 or NTFS_FILE_SYSTEM

Causes : A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted.

Solution : y y

y y

Run chkdsk /r or chkdsk /f to detect and resolve any file system structural damage. After you use the Chkdsk tool to repair the corrupted NTFS volume, rename %SystemRoot%\System32\Drivers\Ntfs.old to Ntfs.sys, and then shut down and restart the computer. Try disabling any virus scanning programs, backup programs, or disk defragmenter tools that constantly monitor your computer. Run any system diagnostics that are supplied by your computer manufacturer, especially a HDD check.

5) Stop 0x0000002E or DATA_BUS_ERROR

Causes : This indicates a system memory parity error, typically caused by failed or defective RAM (including motherboard, Level 2 cache, or video memory), incompatible or mismatched memory hardware, or when a device driver attempts to access an address in the 0x8xxxxxxx range that does not exist (does not map to a physical address). It also can indicate hard disk damage caused by viruses or other problems.

Solution: y Look for other hardware issues. Remove any newly installed Hardware. y y

Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM and HDD check. Perform a Driver Rollback if incase a driver has been updated for a particular component.

6) Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR Causes: A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

Solution: y Stop 0x7A can be caused by bad sectors in the virtual memory paging file, disk y y y

controller error, virus infection, or memory hardware problems. Run chkdsk /r or chkdsk /f to detect and resolve any file system structural damage. Run any system diagnostics that are supplied by your computer manufacturer, especially a HDD check. If all Hardware fully functional reinstall Operating System.

7) Stop 0x0000007B or INACCESSIBLE_BOOT_DEVICE

Causes: The Stop 0x7B message indicates that Windows XP Professional has lost access to the system partition or boot volume during the startup process.

Solution:

y y y y

Run any system diagnostics that are supplied by your computer manufacturer, especially a HDD check. Rebuild the Boot.ini file. Run chkdsk /r or chkdsk /f to detect and resolve any file system structural damage. If all Hardware fully functional reinstall Operating System.

8) Stop 0x00000077 or KERNEL_STACK_INPAGE_ERROR Causes: A page of kernel data requested from the pagefile could not be found or read into memory. This message also can indicate disk hardware failure, disk data corruption, or possible virus infection.

Solution: y Run any system diagnostics that are supplied by your computer manufacturer. y y y y

Run chkdsk /r or chkdsk /f to detect and resolve any file system structural damage. Use the Windows XP System Restore feature is system boots into SAFE MODE. Run a current virus-checking program. If all Hardware fully functional reinstall Operating System.

9) Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP Causes: One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause.

Solutions: y Run any system diagnostics that are supplied by your computer manufacturer, y

y y

especially a RAM check. Running the CPU beyond the rated specification, known as "overclocking," can cause Stop 0x7F or other error messages due to heat buildup. When diagnosing problems on overclocked systems, first restore all clock and bus speed settings to the manufacturer recommended values to determine if this resolves the issues. Use the Windows XP System Restore feature is system boots into SAFE MODE. If all Hardware fully functional reinstall Operating System.

10) Stop 0x000000C2 or BAD_POOL_CALLER Causes: The Stop 0xC2 message indicates that a kernel-mode process or driver incorrectly attempted to perform memory operations. Faulty Driver or Software. Failing or Defective hardware.

Solutions Perform a Driver Rollback in case the customer has updated the driver for a specific component. Perform a System Restore from Safe Mode with command prompt. Remove the modem and Repair the OS.

11) Stop 0x000000ED or UNMOUNTABLE_BOOT_VOLUME Causes: The kernel mode I/O subsystem attempted to mount the boot volume and it failed. File system structural corruption. Upgrade to Windows XP Professional on systems that use higher throughput ATA disks or controllers with incorrect cabling. Higher transfer rates when using the incorrect cable type.

Solutions: Run any system diagnostics that are supplied by your computer manufacturer, especially a HDD check. Run the CHKDSK /r to repair the File System. If the Hardware is fully functional reinstall the Operating System.

12) Stop 0x0000021A or

STATUS_SYSTEM_PROCESS_TERMINATED
Causes: The Stop 0xC000021A message occurs when Windows XP switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised and security can no longer be guaranteed. Because

Windows XP cannot run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding.

Solutions: Perform a Driver Rollback in case the customer has updated the driver for a specific component. Perform a System Restore from Safe Mode with command prompt Reinstall the Operating System. 13) Stop 0x00000221 or STATUS_IMAGE_CHECKSUM_MISMATCH Causes: This Stop message indicates driver, system file, or disk corruption problems (such as a damaged paging file). This message usually means that a driver or a .dll file has become corrupt.

Solution : Perform a Driver Rollback if incase a driver has been updated for a particular component. Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. Perform a System Restore from Safe Mode with command prompt. If all Hardware fully functional reinstall Operating System. 14) Stop 0x00000218 UNKNOWN_HARD_ERROR Cause: A Stop 0xc0000218 error message means that a necessary registry hive file could not be loaded. This error message can occur if the file is corrupt or missing.

Solution: y Start your computer by running the Recovery Console, run the chkdsk /p command on the drive, and then restart your computer. Test to determine whether the issue is resolved. y Use the Last Known Good configuration. y Reinstall Windows in a separate folder. 15) Stop 0x000000F4 KERNEL_DATA_INPAGE_ERROR

Cause: This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).

Solution: To resolve this behavior, use one of the following methods: 1. For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard. 2. Connect another device as a master, such as another disk drive or a CD drive or DVD drive. 3. Change your PATA and SATA IDE cable even if the cable does not appear worn. 4. Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.