BUSINESS COMMUNICATION ASSINGMENT QUESTIONS 1. Choose the correct answer.

Communication is the task of imparting :a) Information b) Noise c) Stress d) Barriers Ans. A 2. Choose all that apply. What is House journals? a) ____ It s a private circulation in the organization b) ____ It contains details regarding achievements of staff c) ____ It contains details about achievement of company's future projects etc d) ____ It is an in-house magazine Ans. A,b,c 3. Choose all that apply. Obstacles to good listenning are :a) ____ Prejudice b) ____ Bias c) ____ Sound d) ____Pre conceived ideas Ans. A,b,d 4. Progress reports are formal in nature. a)True b)false Ans. A 5. Choose the correct answer. Which number can be used in further correspondence for ready reference in any organization? a) Telephone number b) Cellular number c) Pin code d) Outward number Ans. D 6. Choose the correct answer. Message in a communication should be :a) Long b) Brief c) Complex d) Confusion 6Ans. 7. Choose all that apply. Personal and negative emotions which make it difficult to do our best are :-

a) ____ Jealousy b) ____ Anger c) ____ Strife d) ____ Happiness Ans. A,b,c 8. Choose the correct answer. How we see failure is entirely a function of our :a) Nature b) Attitude c) Knowledge d) Objective Ans. B 9. The greater the gesture the louder the ___________. Intensity;Speech;Movement;Expression Ans. Speech 10. Choose all that apply. Objectives of Communication are :a) ____ Reversible b) ____ Information c) ____ Motivation d) ____ Education Ans. B,c,d 11. People who focus their attention on ______rarely build positive lasting relationships. Themselves;Employees;Family;Co-workers Ans. Themselves 12. It is said that Indians are good Planners but bad ____________. Controllers;Supervisors;Motivators;Executors Ans. Executors 13. Choose all that apply. A head drawn too far backwards or stiffly held straight up indicates :a) ____ Pride b) ____ Politeness c) ____ Modesty d) ____ Haughtiness Ans. A,d 14. Advancing at the expense of others may hurt you in the long run. a)True b)false Ans. A 15. Choose all that apply. One of the methods of building positive relationship with others are asking for :a) ____ Advice

b) ____Favour c) ____Time d) ____Hard work Ans. A,b 16. Choose the correct answer. "Communication is an exchange of facts, ideas, opinions, emotions by two or more persons." It is quoted by : a) Peter Little b) Harold Janes c) Newman and Summer d) Belson and Gilson Ans. C 17. Tele sales is generating and qualifying new leads for closure by another sales channel. a)True b)false Ans. B 18. _____________is a list of topics to be covered in a meeting. Summary;Agenda;Review;Minutes Ans. Agenda 19. Choose the correct answer. The most visible part of face to face communication is :a) Attitude b) Body language c) Handshake d) Movement of eyes Ans. B 20. Choose all that apply. Treat everyone as important and :a) ____ Estimate them b) ____ Do not underestimate them c) ____ Understand them d) ____ Complain about them Ans. B,c 21. Horizontal communication is between superiors and subordinates. a)True b)false Ans. B 22. Choose all that apply. What is post script? a)____ It comes from Latin word post scriptum b)____ It is written below the complimentary close c)____ It means whatever has been written afterwards

d)____ It means whatever has been written afterwards Ans. 23. Choose the correct answer. What is effective communication? a) It involves message to be transmitted through a channel more inexpensively than the alternate chaanels b) It involves the most accurate sending and receiving of information, full comprehension of message and the appropriate action taken upon completion of information exchange c) It attempts to minimise time in the total information exchange d) It attempts to minimise time and cost in the total information exchange effort Ans. B 24. ______________meetings will include discussion with fellow workers. Informal;Structured;Conference;Formal Ans. Informal 25. Choose the correct answer. The maximum content on the slide should be limited to :a) 20 words b) 25 words c) 30 words d) 35 words Ans. B 26. Vision has nothing to do with prediction but everything to do with hope. a)True b)false Ans. A 27. Match the following 1. Goals (5) 1. Output 2. Activity (1) 2. Achievement 3. Purpose statement (3) 3. Goal setting 4. Long-term goals (4) 4. Achieves lifelong goals 5. Building blocks of success 6. Periodic 28. Written communication is a two way process. a)True b)false Ans. A 29. Choose all that apply. What is progress report? a)____ It is a review of progress made on an activity b)____ It follows a norm c)____ They are only formal

d)____ They may be formal or informal Ans. A,b,d 30. Choose all that apply. Types of written communication are :a)____ Letters b)____ Memos c)____ Tele conferencing d)____ Reports Ans. A,b,d 31. Choose the correct answer. Objectives of the letter can be known in one glance by reading the a) Reference b) Subject c) Matter d) Body Ans. B 32. The official record of the proceedings and decision of the meeting is called _______. Review;Summary;Minutes;Agenda Ans. Minutes 33. _______________________is doing yesterday's work today. Postponing;Procrastination;Planning;Preoccupation Ans. Procrastination 34. Our ___________has the potential to limit us. Past;Future;Time;Present Ans. Past 35. Choose the correct answer. It transfers from one person to another a) Business b) Competition c) Communication d) Process Ans. C 36. Eye contact is the most important in face to face communication. a)True b)false Ans. A 37. Without defined goals, success is attainable. a)True b)false Ans. B 38. Feedback is immediate in business organization. a)True

b)false Ans. A 39. Choose the correct answer. A high score in Innovative Skills indicates a) You are analytical b) You are liberator of ideas c) You are selective in what you do d) You are open to learning Ans. B 40 Choose all that apply. Wisdom lies in :a)____ Accepting your mistakes b)____ Apologize but do not demand from others c)____ Think over the actions performed d)____ Talk first and then listen Ans. A,b,c 41. Choose the correct answer. What gives a sense of accomplishment? a) Opportunity b) Communication c) Achievements d) Responsibilities Ans. C 42. Choose the correct answer. This consists of the name and address of the person to whom the letter is being sent. a) Head address b) Inside address c) Both of the above d) None of above Ans. B 43. Choose the correct answer. A high score in Systematic Problem-Solving Process indicates :a) You are analytical b) You are liberator of ideas c) You are selective in what you do d) You are focused on results Ans. A 44. Encoded ideas take the shape of _____________. Feedback;Symbols;Reply;Message Ans. Message 45. Informal meetings require an agenda to be made compulsorily. a)True

b)false Ans. B 46. Choose all that apply. The activities included in written communication are a)____ Business Letters b)____ Reports c)____ Notices d)____ Telephone meetings Ans. A,b,c 47. Choose all that apply. Various kinds of disease caused from stress :a)____ Heartbeat increase b)____ Cancer c)____ Increase in perspiration d)____ Slow Digestion Ans. A,d 48. In ______________chain, individuals are not interested in the persons to whom they are passing some information. Multiple;Cluster;Single strand;Probability Ans. 49. Choose all that apply. Business letters can be useful in different ways like a)____ Legal evidence b)____ Permanent Information c)____ Recovering Dues d)____ None of above Ans. A,b,c 50. A successful employer is one who shows _____________to his employees. Importance;Compassion;Indifference;Resent Ans. B 51. Choose all that apply. The advantages of written communication are a)____ Accuracy b)____ Can be recorded c)____ Brevity d)____ None of above Ans. A,b,c 52. Choose the correct answer. Which distance zone is usually selected by communicator? a) Intimate b) Casual-personal c) Social-consultative

d) Public Ans. B 53. Match the following: 1. To avoid unexpected delays (4) 1. Delegate 2. 10 % of time is lost every year (6) 2. Non-essential 3. Tasks to be given to others (1) 3. Empowerment 4. Getting rid of tasks which are (2) 4. Planning 5. Procrastination 6. Misplaced items 54. Match the following: 1.Written Communication (5) 1. Receivers address 2.Business letter (3) 2. Further reference 3.Outward Number (2) 3. legal evidence 4.Inward address (1) 4. Senders Address 5.Head Address (4) 5. Non- Direct communication 55. Match the following: 1. Subject (2) 1. Memo 2. Salutation (5) 2. Objective of letter 3. Post Script (4) 3. Invited 4. Memorandum (1) 4. Post Scriptum 5. Proposals (3) 5. greetingBUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Hearing disorders or illness etc fall into the category of ___________noise. Ans. Physical 2. Choose all that apply. Resistance stage :a)____ Is the third stage of stress b)____ Is the second stage of stress c)____ Is the first stage of stress d)____ Here the body repairs damage caused from the stress Ans. B, d 3. Choose all that apply. Proposal is :a)____ A presentation for consideration of something b)____ Appeals or bids for grants, donations etc c)____ Observation about something d)____ It contains technical details Ans. A, b 4. ___________are the greatest time waster for executives. Ans. Interruptions 5. Business Communication is always goal oriented. a) true b) false

Ans. A 6. Choose the correct answer. The things that give the highest returns also give the greatest rewards in terms of :a) Personal satisfaction b) Monetary benefits c) Self esteem d) Returns Ans. A 7. ______________listener decides in advance that the subject is difficult to understand. Ans. Prejudiced 8. Choose all that apply. Mechanical barriers in communication includes :a)____ Bad telephone connection b)____ Whistling loudspeakers c)____ Indifference of receiver d)____ Snap reactions 8Ans. A, b 9. Choose the correct answer. Unjust assumptions are :a) Misinterpretation of message b) Hurried interpretations c) All know attitude of receiver d) Indifferent attitude toward sender Ans. A 10. Communication has come from Latin word_________. Ans. Cummins 11. Choose the correct answer. People who do not have dreams of their own will see your vision as :a) Possibility b) Impossibility c) Baseless d) Achievable Ans. B 12. Manager communicates the vision of the company to his team mates. a) true b) false Ans. A 13. One party is more than enough to have negotiation. a) true b) false Ans. 14. Choose the correct answer.

Written communication is a a) Direct Communication b) Non-Direct Communication c) Parallel communication d) None of above Ans. B 15. Choose all that apply. Policy, memorandums and directives are :a)____ Messages which give work rules, procedures, instructions etc b)____ Indirect messages c)____ Oral messages d)____ Covers important information Ans. A, d 16. Choose the correct answer. One should look at the present with the eye towards :a) Past b) Present c) Future d) Time Ans. C 17. Mental conditioning is central to listening improvements. a) true b) false Ans. A 18. Some people tend to play with their lock of hair or pen when they are_____________ Ans. Nervous 19. In the _________stage if the stressor does not go away, the body cannot repair the damage and must remain alert. Ans. Resistance 20. During negotiation one needs to control___________. Ans. Emotions 21. Status manifests itself subtly in a relaxed posture and way of interacting. a) true b) false Ans. 22. Memorandums are ___________letters. a)Templates b)macros c)external d)internal Ans. Internal 23. We have less than one fifth of our total time as working time. a) true b) false Ans. A

24. Match the following: 1. Stress (5) 1. Mental illness 2. Strain (3) 2. Ratrace 3. Conviction (4) 3. Continuous stress 4. Fear of Risk (6) 4. Strong beliefs 5. Positive and negative 6. Cause of stress 25. Vision is the ability to see opportunities. a) true b) false Ans. A 26. ____________are used to convey the key part of the message. Ans. Visual aids 27. Choose the correct answer. What are the movements which play an important role in conveying meaning without words ? a) Written Communication b) Verbal communication c) Non verbal communication d) Gestures Ans. D 28. Match the following: 1. Vision (1) 1. Visualize future 2. Positive changes (3) 2. Limited vision 3. Pressures (2) 3. Positive growth 4. Keen foresight (4) 4. Power of imagination 5. Sense of direction 6. Sense of accomplishment 29. Choose all that apply. Agenda is prepared by :a)____ Secretary b)____ Leader c)____ Chairman d)____ Managing Director Ans. A, c 30. Choose all that apply. Types of listeners are :a)____ Sympathetic b)____ Unsympathetic c)____ Emphatic d)____ Projective Ans. A, c, d

31. Choose all that apply. A person tends to break another person's trust when :a)____ The person is inconsistent b)____ His words and action do not match c)____ He loses credibility d)____ He is insane 31Ans. A, b, c 32. In___________, the listener tends to listen to some topics and omits others. a)Allness b)attentiveness c)adaptation d)abstracting Ans. Abstracting 33. Choose the correct answer. Brief eye contact means the person is :a) Surprised or excited b) Angry c) Intense interest d) Nervous Ans. D 34. Major uses of staff reports are the branches of Armed forces. a) true b) false Ans. A 35. Choose all that apply. Eyelids closed combined with constricted pupils tells us that the person is :a)____ Surprised b)____ In pain c)____ Angry d)____ Frightened Ans. B,c 36. Choose all that apply. Ways to overcome laziness are :a)____ Using planner b)____ Work away from home c)____ Start early d)____ Empowerment Ans. A, b, c 37. ____________normally consists of outward number and date of any previous correspondence. Ans. Reference 38. Choose the correct answer. Which factor mostly affects business decisions? a) Organisation b) Information

c) Employees d) Finance 38Ans. B 39. In business organizations barriers arise because of setup. a) true b) false Ans. A 40. Choose the correct answer. Abstracting is :a) Listener focusses his mind on some topics and ignores others b) Listener fools speaker by nodding and keeping eye contact with him c) Listener interprets communication in a hurry even before it is completed d) Listenet is not able to listen to speaker due to excitement which makes him impatient Ans. A 41. Lateral communication is between co-workers. a) true b) false Ans. A 42. Choose all that apply. What are the principles of Effective communication ? a)____ Clarity of objective b)____ Selection of media c)____ Feedback d)____ Noise Ans. A, b, c 43. Choose all that apply. Functions of informal communicaton are :a)____ Supplementing b)____ Contradicting c)____ Confirming d)____ Instructing Ans. A, b, c 44. Intimate distance is rarely appropriate in business dealings. a) true b) false Ans. 45. Choose all that apply. The various occasions of presentations are :a)____ Training session b)____ Conference c)____ Presentation of new business plans

d)____ Obituary Ans. A, b, c 46. Choose the correct answer. Instant Messaging (IM) is :a) The real time communication that takes place among users who are logged on to the computer at the same time b) The instant transmission of written messages on computers that are linked together c) That it allows transmission of documents through a machine over telephone lines d) A network that uses internet among employees of the organisation Ans. A 47. Working away from home makes it easier to focus on our job. a) true b) false Ans.A 48. Poor working condition of microphone, telephone etc are types of psychological barriers. a) true b) false Ans. B 49. Choose the correct answer. Head jerks indicate : a) Honour and self respect b) Pride and haughtiness c) Modesty and diffidence d) Insolence and rejections Ans. 50. Mechanical barriers are due to :Ans. Disturbances in devices used for communication BUSINESS COMMUNICATION ASSINGMENT QUESTIONS 1. The only way to avoid situations like unexpected delay is to--------Ans. Plan 2. Only _________ percent of worries are considered as cause of concern. Ans. 3. Choose all that apply. Features of Head address are a) ____ Its place is top centre b) ____ It contains name, address and telephone number of the sender of the letter c) ____ Signature of the sender d) ____Signature of the receiver Ans. A,b

4. Match the following 1. Non verbal communication (1) 1. Adaptation 2. Voice quality (6) 2. Gestures 3. Talking style (3) 3. Oral expression 4. Vocabulary (5) 4. Psychological process 5. Word choice 6. Vocal expression 5.____________may be a barrier for written communication. Ans. Language. 6. Choose the correct answer. Review means :a) Starting the business activity b) Setting the date to start a new activity c) Interpreting the results to form a strategy d) Working on the feedback Ans. 7.__________ is also called listening by third ear. Ans. Emphatic 8. Choose all that apply. Reference means :a) ____ It refers to the number and date of a previous letter received b) ____ It refers to the number and date of a previous letter sent c) ____ It refers to the outward number of letter being sent d) ____ It refers to the way the receiver is addressed by the sender Ans. A,b 9. Choose all that apply. Types of formal communication are :a) ____ Upward b) ____ Downward c) ____ Lateral d) ____ Grapevine Ans. A,b,c 10. Choose all that apply. Barriers to effective listenning are :a) ____ Snap reactions b) ____ Premature evaluation c) ____ Attentiveness d) ____ Distracting Ans. A,b,d 11. Choose the correct answer. Summary means:a) Review which is done at the end of the meeting to know what progress is made

and what all decisions taken b) List of items to be discussed in the meeting c) Time limits to be followed d) The official record of the proceedings of the meeting and the decisions taken Ans. A 12. Choose all that apply. Factors important for successful negotiation are a)____Trust/distrust between the parties b)____Each part to be communicated clearly between parties c)____Personalities of people do not matter d)____Goals and interest of the parties Ans. A,b,d 13. Choose the correct answer. A report plays an important role as a a) Communication b) Vehicle of communication c) Oral communication d) Written communication Ans. B 14. Choose all that apply. What is an attitude of Allness ? a)____Sophisticated role b)____Snap reactions c)____Fear d)____Smeared ink in newspaper Ans. A,b,c 15. Match the following 1. Risk (4) 1. Repairs damage 2. Resistance stage (1) 2. Second stage of stress 3. Diseases of stress (3) 3. Mental illness 4. Alarm stage (6) 4. Threat 5. Third stage 6. First stage of stress 16._________ communication occurs when superiors intimate messages to subordinates. Ans. Downward 17. Choose the correct answer. The heading should be followed by number of names that are to receive the message in:a) Business letters b) Agreements c) Memo d) Mail Ans.

18. Choose the correct answer. Effective communication is dependent on a) Sender b) Receiver c) Knowledge of receiver d) Feedback Ans. C 19. Choose all that apply. As a leader following is your responsibility to keep the discussion in :a)____Order b)____Track c)____Unlimited time till the discussion is over d)____Control Ans. A,d 20. Written communication is a direct communication. a)True b)false Ans. B 21. Choose the correct answer. Public relations is maintained by printing :a) Brochures b) Leaflets c) House journals d) Pamphlets Ans. C 22. Choose the correct answer. People tend to procrastinate when they feel that the work is :a) Important b) Unimportant c) Useless d) Most important Ans. 23. Choose all that apply. Parts of voice quality are :a)____Pitch b)____Speed c)____Volume d)____Distance Ans. A,b,c 24. The basic functions of any business organization are planning, organizing, staffing, directing and controlling a)True

b)false Ans. A 25. Choose the correct answer. The beginning of a presentation has :a) Main body of presentation is broken into points b) Outline of the presentation c) Summary of the whole d) Illustrating points with examples Ans. B 26. The inside address of the letter and the address on the envelope are different a)True b)false Ans. B 27. Policies and directives are more formal than other internal communication a)True b)false Ans. A 28. The abilities that allow a person to develop good relationships can be learnt. a)True b)false Ans. A 29. Memorandums are usually initiated by the writer rather than signed. a)True b)false Ans. A 30. Choose the correct answer. What is meant by " Social context"? a) It is the way in which time influences interaction b) It refers to the way in which the nature of relationship between communication, as well as who is present c) It refers to the way the environment affects communication d) It refers to the ethnic or national background of sender/receiver that affects communication Ans. B 31. Grapevine draws the employees of an organisation near to each other, thus keeping the organisation intact as a social entity. a)True b)false Ans. A 32.__________is the index of heart. Ans. Face 33. Choose all that apply.

Visual aids are :a)____Film slides b)____Books c)____Pictures d)____Diagrams Ans. A,c,d 34. Choose all that apply. As per Newman and Summer Communication is the Exchange of :a)____Facts b)____Opinion c)____Relation d)____Emotions Ans. A,b,d 35. Beginnings of uninvited proposals should be good as to interest the receiver. a)True b)false Ans. A 36. Rivalry is one of the major reasons that discourage horizontal communication a)True b)false Ans. A 37. Vision is inborn. a)True b)false Ans. 38. The scope of vision depends upon how high you have risen in management structure. a)True b)false Ans. A 39. Choose all that apply. Inside address contains :a) ____Name, address, telephone number of the receiver of the letter b) ____Name, address, telephone number no of the sender of the letter c) ____The subject of the letter d) ____The address which is put on the envelope Ans. A,d 40._________ acts as barrier to listening Ans. Emotions. 41. Choose the correct answer. Motivation is : a) Giving instructions b) Training

c) Encouraging d) A medium Ans. C 42. The secretary and chairman work together to prepare the minutes of the meeting. a)True b)false Ans. B 43.________ listener does not listen carefully but shows that he is listening Ans. Fake 44. A___________is the core of business communication as it is an action oriented affair. Ans. 45. Management can function smoothly even without communication a)True b)false Ans. B 46. Oral communication are formulated more carefully than written communication a)True b)false Ans. B 47. A transparency should have _______________ lines. a) 15-20 b) 20-25 c) 25-30 d)30-35 Ans. 25-30 48. Choose the correct answer. Advantage of written communication is :a) Secrecy is maintained b) Useful for collecting dues c) Different languages interpretation d) Can be kept as a legal record Ans. D 49. Once the vision is identified it has to be illustrated with a concrete goal called_____. Ans. Mission 50. Choose the correct answer. Worrying about risk is the shortest route to :a) Effectiveness b) Ineffectiveness c) Tension d) Strain Ans. B 51. Inside address consists of the name and address of the sender a)True b)false Ans. B

52. Choose the correct answer. "Barrier of Allness" is :a) Whistling microphone and incorrect placement of loudspeakers b) Rationalizing the mistakes done c) Attitude of the communicatee that he knows everything d) Snap reactions to communication Ans. C 53. Choose all that apply. The vision should be based on :a) ____Talents and dreams b) ____Hopes and passion c) ____Knowledge d) ____Understanding Ans. 54. It is necessary for a letter to have a subject a)True b)false Ans. 55.The complimentary close of a letter must agree in tone with salutation a)True b)false Ans. 56. Signature is written above the complimentary close a)True b)false Ans. B Multiple Choice Single Answer Question Purpose statement Correct Answer All of above Multiple Choice Single Answer Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Multiple Choice Multiple Answer Question Characteristics of negotiations are as follows Correct Answer There are not set of established rules to resolve conflict , Parties are not searching for agreement True/False Question Communication is a process of achieving understanding between people Correct Answer True

Multiple Choice Multiple Answer Question The different types of barriers that can come in the way of effective communication are Correct Answer Physical , Cultural , Mechanical Select The Blank Question The ________ is the ________ accurate in passing on information. Correct Answer single strand chain Correct Answer least Multiple Choice Multiple Answer Question As per Newman and Summer Communication is the Exchange of Correct Answer Facts , Ideas , Opinions , Emotions True/False Question The sender of the message decodes the message Correct Answer False Select The Blank Question ________ is the progressive realization of a ________, predetermined goal. Correct Answer Success Correct Answer worthwhile Multiple Choice Single Answer Question Barrier for written communication can be Correct Answer Language Multiple Choice Single Answer Question These are permanent records for business Correct Answer Business letters Multiple Choice Single Answer Question Usually its place is at the top center Correct Answer Head address Multiple Choice Multiple Answer Question A negotiation process reveals the following linguistic behaviors Correct Answer Information , Interaction , Concession Multiple Choice Single Answer Question It is very useful in collecting dues from customers Correct Answer Business letters

Multiple Choice Single Answer Question The most effective way of communication Correct Answer Written Multiple Choice Multiple Answer Question Holding your head high would be sign of Correct Answer Honor , Confidence , Self-respect True/False Question Horizontal communication is between superiors and subordinates Correct Answer False Select The Blank Question If eye contact is maintained so ________ that the boss feels uncomfortable, he may feel that his ________ is being challenged. Correct Answer intently Correct Answer authority Select The Blank Question The Receiver must ________ the message by attaching meaning to the words and symbols Correct Answer decode Select The Blank Question It is necessary to acquire the ability to sustain direct ________, if you want to be taken ________. Correct Answer eye contact Correct Answer seriously Multiple Choice Single Answer Question Many times good plans don t see the light of the day due to non-cooperation on the part of Correct Answer Executive True/False Question Vision is the ability to see opportunities Correct Answer True Select The Blank Question Producing enough output to accomplish your ________ becomes the ________ for achievements. Correct Answer goals Correct Answer measurement

True/False Question Telesales is generating and qualifying new leads for closure by another sales channel Correct Answer False Select The Blank Question ________ listening raises body pressure, steps up the pulse rate and results in ________. Correct Answer Active Correct Answer fatigue Multiple Choice Multiple Answer Question One of the best methods of building positive relationships with others are asking for Correct Answer Advice , Favor Match The Following Question Correct Answer To be truly valuable your vision must be accompanied by another quality i.e. an ability to see how to make that future come true Realizing a vision always starts with defining your vision Success is never achieved by men and women of caution so dream big The great thing in this world is not so much where we are but in what direction we are going Do not allow your present position no matter how limited to rob you of your vision True/False Question Tele prospecting is calling customers to maintain and nurture key account relationships Correct Answer False Multiple Choice Single Answer Question Cultural context Correct Answer Refers to both communication and the ethnic or national background of persons communicating Multiple Choice Single Answer Question Head Address Correct Answer The name, address, tel. No. Etc. Of the sender of letter Multiple Choice Single Answer

Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Multiple Choice Single Answer Question It is communicator s response to a message, whether favorable or unfavorable Correct Answer Feedback Multiple Choice Single Answer Question Objectives of the letter can be known in one glance by reading the Correct Answer Subject Multiple Choice Single Answer Question Sometimes people tend to procrastinate when they think that the work is Correct Answer Unimportant Multiple Choice Single Answer Question The realization of vision requires Correct Answer innovation True/False Question Getting rid of essential tasks is one of the key to effective time management Correct Answer False Multiple Choice Single Answer Question Successful people realize the value of Correct Answer Time management Multiple Choice Single Answer Question Policy memorandums and directives Correct Answer These messages gives work rules, procedures, instructions etc. Select The Blank Question We must ________ our success not by our activity but by our ________. Correct Answer measure Correct Answer output True/False Question People who have the ability to build relationships have the ability to listen attentively Correct Answer True Multiple Choice Multiple Answer Question Communication is

Correct Answer Unavoidable , Irreversible Multiple Choice Multiple Answer Question The manager should provide with Correct Answer Vision , Values , Verve Select The Blank Question Lost ________ not only damages friendships, it also destroys ________ relationships. Correct Answer credibility Correct Answer business Select The Blank Question Boosting your ________ skills can increase your ________ but isn t a cure-all Correct Answer communication Correct Answer success True/False Question A manager should think about the present and not aboutthe future Correct Answer False Multiple Choice Single Answer Question Written communication is a Correct Answer Non-Direct Communication Match The Following Question Correct Answer Employees through their leaders should be associated with decision making this will frustrate any negative aspect if the grapevine In personal contact you have much more command over the receivers attention In face to face communication once you make contact with the audience there is no time lag between the transmission of the message and its reaction Grapevine is seen as less credible than the formal channels of communication Telephones can be useful as group communication as well as one to one contacts True/False Question All kinds of Stress can be avoided Correct Answer False

Multiple Choice Single Answer Question Strain Correct Answer When pressure and stress is continuous Multiple Choice Multiple Answer Question The three stages of stress are Correct Answer Alarm stage , Resistance stage , Exhaustion stage Multiple Choice Multiple Answer Question Resistance stage Correct Answer It is the second stage of stress , Here the body repairs damage caused from the stress True/False Question People react similarly to stress Correct Answer False True/False Question To avoid stress stay away from things that are negative Correct Answer True Select The Blank Question A good company differs from another in terms of ________ quality. Correct Answer Service Multiple Choice Multiple Answer Question Treat everyone as important and Correct Answer Do not underestimate them , Understand them Select The Blank Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation Correct Answer Design Multiple Choice Multiple Answer Question Visual aids are Correct Answer Film slides , Pictures , Diagrams True/False Question In a Negotiation both the parties have pre-determined goals Correct Answer True Multiple Choice Single Answer

Question What is a greeting to the receiver of the letter? Correct Answer Salutation Multiple Choice Single Answer Question It is normally written below the complimentary close in a letter Correct Answer Signature Multiple Choice Single Answer Question What is salutation? Correct Answer It is a greeting to the receiver Multiple Choice Single Answer Question It is a statement which describes an opinion Correct Answer Report Multiple Choice Single Answer Question These are the electronic brochures of companies Correct Answer Websites Select The Blank Question Written communication can be kept as ________ record. Correct Answer Legal Select The Blank Question ________ is formulated more carefully than oral communication. Correct Answer Written Select The Blank Question ________ can be referred for further correspondence. Correct Answer Business letter Multiple Choice Multiple Answer Question Advertising material is Correct Answer Leaflets , Brochures , Pamphlets Multiple Choice Multiple Answer Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Multiple Choice Multiple Answer Question What is extranet?

Correct Answer its is an electronic platform , It sends purchase order to suppliers through this channel , This concept is called supply chain management Multiple Choice Multiple Answer Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Multiple Choice Multiple Answer Question Major users of Staff reports are Correct Answer Indian Air force , Indian Navy , Border security force True/False Question House journals are a type of oral communication. Correct Answer False True/False Question While writing memos the writer needs to be concerned about the sensitivity of the wordings. Correct Answer False True/False Question Major uses of staff reports are the branches of Armed forces. Correct Answer False Select The Blank Question The manager has access to information and ________ Correct Answer Material Multiple Choice Multiple Answer Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm Select The Blank Question Vision is________ Correct Answer Acquired True/False Question Vision is inborn. Correct Answer False Match The Following Question Correct Answer

Poor eyes Limited eyesight Poor vision Llimited deeds Seer Spiritualist Achievements Accomplishments Select The Blank Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Multiple Choice Single Answer Question If bank is time then we receive how many dollars in terms of seconds in a day? Correct Answer 86400 Match The Following Question Correct Answer Opposite of procrastination is To solve a problem without complete information Ways to prevent interruption To put someone between you and the people Time management technique To know and list priorities It can't be used once it is lost Time True/False Question Thinking and planning ahead wastes time Correct Answer False True/False Question Getting organised is the solution for not wasting time on lost items Correct Answer True True/False Question Planning ahead will eliminate the wastage of time due to unexpected delays Correct Answer True Multiple Choice Single Answer Question Communication is the task of imparting

Correct Answer Information Select The Blank Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication True/False Question The basic function of any business organisation is planning, organising, staffing, directing and controlling Correct Answer True Multiple Choice Single Answer Question Head jerks indicate Correct Answer Insolence and rejections Select The Blank Question The greater the gesture the louder the ________ Correct Answer Speech Multiple Choice Single Answer Question This number can be used in further correspondence for ready reference. Correct Answer Outward Multiple Choice Single Answer Question This consists of the name and address of the person to whom the letter is being sent. Correct Answer Inside address Multiple Choice Multiple Answer Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Multiple Choice Multiple Answer Question The advantages of written communication are Correct Answer Accuracy , Can be recorded , Brevity Multiple Choice Multiple Answer Question Business letters can be useful in different ways like Correct Answer Legal evidence , Permanent information , Recovering dues Multiple Choice Single Answer Question Few stress can be avoided as a result sof Correct Answer Mental attitude

Select The Blank Question The amount of stress we experience is directly related to our________ Correct Answer Belief Select The Blank Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation. Correct Answer Relationship Multiple Choice Multiple Answer Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Select The Blank Question ________ has come to be used in preference to public speaking Correct Answer Presentation Select The Blank Question During negotiation one needs to control________ Correct Answer Emotions True/False Question There are two types of presentation Correct Answer True Multiple Choice Single Answer Question Where are enclosures written? Correct Answer After complimentary close Select The Blank Question Normally ________ address is written under the outward number. Correct Answer Inside Multiple Choice Multiple Answer Question Direct memo-routine enquiries Correct Answer Day to day routine work discussed , Covers the vital bit of information Multiple Choice Multiple Answer Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services

when shopper's aim is convenience and buyer's aim need information about product features and prices True/False Question Memorandums cannot be structured in email system. Correct Answer False True/False Question Written communication is a direct communication. Correct Answer False True/False Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True True/False Question Reports play a very important role in business organisation especially for checking performance. Correct Answer True True/False Question Tele coverage is taking order from catalogue or ads and outbound calling. Correct Answer False Multiple Choice Single Answer Question Review means Correct Answer Interpreting the results to form a strategy Multiple Choice Single Answer Question The first steps to becoming a great manager are simply Correct Answer Common sense Select The Blank Question Once the vision is identified it has to be illustrated with a concrete goal called ________ Correct Answer Mission True/False Question be adopted Correct Answer True Multiple Choice Single Answer Question It gives a sense of accomplishment Correct Answer Achievements

Multiple Choice Single Answer Question The realisation of vision requires Correct Answer Innovation Multiple Choice Single Answer Question Vision is the ability to see Correct Answer Opportunity True/False Question Vision should be based on talents,dreams,hopes and passion. Correct Answer True Select The Blank Question Goals keep our ________ straight Correct Answer Priorities Multiple Choice Multiple Answer Question 98 out of 100 people are dissatisfied as Correct Answer They have no goal , No purpose to drive them Multiple Choice Single Answer Question People tend to procrastinate when they feel that the work is Correct Answer Unimportant Select The Blank Question Life is comprised of limited________ Correct Answer Time Multiple Choice Multiple Answer Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Multiple Choice Single Answer Question "Barrier of Allness" is Correct Answer Attitude of the communicatee that he knows everything Multiple Choice Single Answer Question Unjust assumptions are: Correct Answer Misinterpretation of message Select The Blank

Question Communication has come from Latin word________ Correct Answer Cummins Select The Blank Question Examples of environmental stress is ________ Correct Answer Humidity Multiple Choice Multiple Answer Question Channel is the Correct Answer Method for delivering message , Medium for delivering message Multiple Choice Multiple Answer Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness ,Egotism Multiple Choice Multiple Answer Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress True/False Question Management can function smoothly without Communication Correct Answer False Match The Following Question Correct Answer Communicator Receiver Environmental stress High temperature , humidity Defensiveness Self justification Know all attitude Barrier of allness Match The Following Question Correct Answer Chronological context Time Psychological noise Egotism, hostility Hurried interpretations Snap reactions

Misunderstanding Unjust assumptions Multiple Choice Single Answer Question This is very important in the business world Correct Answer Handshake Select The Blank Question Physical movement of arms, legs etc are known as ________ Correct Answer Gestures True/False Question Progress reports are formal in nature. Correct Answer False Select The Blank Question Body of a letter is divided into ________ parts. Correct Answer 3 Multiple Choice Multiple Answer Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed True/False Question Beginnings of uninvited proposals should be good as to interest the receiver. Correct Answer True True/False Question Advancing at the expense of others may hurt you in the long run Correct Answer True Multiple Choice Single Answer Question A report plays an important role as a Correct Answer Vehicle of communication Select The Blank Question Hearing disorders or illness etc fall into the category of ________ noise Correct Answer Physiological Select The Blank Question A slide should only carry ________ information

Correct Answer Important Match The Following Question Correct Answer Pressures Limited vision Keen foresight Power of imagination Vision Visualize future Positive changes Positive growth True/False Question Snap reaction is a type of physical barrier Correct Answer False Select The Blank Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Select The Blank Question ________ is the index of heart Correct Answer Face Multiple Choice Multiple Answer Question Goals need to be Correct Answer Planned , Evaluated , Identified Multiple Choice Single Answer Question Which statement applies to a "Message" ? Correct Answer The reply sent by the communicate Multiple Choice Single Answer Question Which statement applies to a "Message" ? Correct Answer The encoded idea takes shape of the message Multiple Choice Single Answer Question The maximum content on the slide should be limited to Correct Answer 25 words Multiple Choice Single Answer

Question Positive changes in a person's life require Correct Answer Personal growth Select The Blank Question We should learn to prevent stress from becoming________ Correct Answer Strain True/False Question Letter's close lacks the outgoing friendliness. Correct Answer False Multiple Choice Multiple Answer Question Eyelids closed combined with constricted pupils tellus us that the person is Correct Answer In pain , Angry Multiple Choice Multiple Answer Question Goal achievement leads to Correct Answer Setting higher goals , Dream bigger goals Multiple Choice Single Answer Question What are the movements which play an important role in conveying meaning without words ? Correct Answer Gestures Multiple Choice Single Answer Question It is similar to an ordinary store or shop, virtual trading Correct Answer Electronic market Multiple Choice Multiple Answer Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Multiple Choice Multiple Answer Question Perspective is Correct Answer The angle through which a person sees the circumstances , The ability to see the present moment and immediate events against the background of a larger reference True/False Question Delegation is the special ability to recognise your own special abilities and limitations Correct Answer False Multiple Choice Single Answer

Question To complete work , one needs to start Correct Answer Early Select The Blank Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Multiple Choice Single Answer Question Successful people realise the value of Correct Answer Time Management True/False Question Without defined goals success is attainable Correct Answer False Multiple Choice Multiple Answer Question Ways to minimise or avoid interruption are Correct Answer Work in blocks of time , Hire a secretary Select The Blank Question The best realtionship is one in which both the parties are constantly ________ from one another. Correct Answer Receiving Multiple Choice Single Answer Question Guidelines for the use of visual aid Correct Answer Stick or pointer to be used to draw audience attention True/False Question The potential for good relationship increase when we begin to focus on ourselves. Correct Answer False Select The Blank Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Multiple Choice Multiple Answer Question What is B2B? Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Match The Following Question Correct Answer Visual aids Transparencies Agreement Commitment Interaction Interface Memorized presentation Powerful memory Select The Blank Question A transparency should have________lines Correct Answer 25-30 True/False Question Report plays an important role as a vehicle of communication. Correct Answer True Select The Blank Question Our________ has the potential to limit us. Correct Answer Past True/False Question Vision is an idea about how your present should be Correct Answer True True/False Question One year of our life is lost searching things Correct Answer True True/False Question Communication is not a continuous process Correct Answer False Multiple Choice Single Answer Question The most visible part of face to face communication is Correct Answer Body language True/False Question Policies and directives are more formal than other internal communication. Correct Answer True

Select The Blank Question A successful employer is one who shows ________ to his employees. Correct Answer Compassion Select The Blank Question Goals help us to ________ Correct Answer Communicate Multiple Choice Single Answer Question Where is outward number written? Correct Answer Left side of the letter True/False Question The inside address of the letter and the address on the envelope are different. Correct Answer False Select The Blank Question All dreams have a ________ Correct Answer Cost Multiple Choice Single Answer Question Vision brings greater benefits and opens incredible doors of Correct Answer Opportunity Multiple Choice Single Answer Question 30% of all worries are about past decisions that Correct Answer Cannot be changed Match The Following Question Correct Answer People asset of the company Credibility Consistence Discussion healthy and positive Argument brings in negative feelings Multiple Choice Multiple Answer Question Some of the strategies to prevent stress from becoming distress are

Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace Multiple Choice Single Answer Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by : Correct Answer Newman and Summer Select The Blank Question A ________ is a guiding principle for the decisions and actions of the group Correct Answer Vision Multiple Choice Single Answer Question Subject contains Correct Answer Objectives of the letter at a glance Select The Blank Question The only way to avoid situations like unexpected delay is to ________ Correct Answer Plan Multiple Choice Multiple Answer Question Time management is Correct Answer Using time judiciously , Using time carefully and prioritising it Multiple Choice Multiple Answer Question Factors important to successful negotiation are Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties True/False Question Advertising materials like leaflets,giveaways,labels are included in house journals. Correct Answer False Select The Blank Question Right thinking creates a foundation for ________ Correct Answer Success Select The Blank Question ________ conveys crucial message about power, status and concern for the person we meet Correct Answer Handshake True/False Question In face to face settings people are simultaneously senders and receivers of information

Correct Answer True True/False Question A goal which is not measurable increases motivation Correct Answer False True/False Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Select The Blank Question Goals organise the ideas that we have for our________ Correct Answer Future Multiple Choice Multiple Answer Question Memorandum differs from letter in Correct Answer Memos are written in direct order than letters , In memos effect of words is not so important as letters Multiple Choice Multiple Answer Question A head drawn too far backwards or stiffly held straight up indicates Correct Answer Pride , Haughtiness Select The Blank Question The ________ should indicate what is contained in a message in one glance itself. Correct Answer Subject Multiple Choice Multiple Answer Question Essential parts of business letters would be Correct Answer Head address , Date , Outward number Multiple Choice Multiple Answer Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Multiple Choice Multiple Answer Question Examples for complimentary close would be Correct Answer Yours truly , Yours faithfully Multiple Choice Multiple Answer Question Tools of planning are Correct Answer Franklin planner , Day runner , Day times

Select The Blank Question Encoded ideas take the shape of ________ Correct Answer Message Multiple Choice Multiple Answer Question Ways to overcome laziness are Correct Answer Using planner , Work away from home , Start early Select The Blank Question Written communication should be ________ to understand. Correct Answer Easy Multiple Choice Multiple Answer Question Methods of presentation can be Correct Answer Reading , Memorising presentation Multiple Choice Single Answer Question What is the most important part of any letter? Correct Answer Body Multiple Choice Single Answer Question Motivation is : Correct Answer Encouraging True/False Question It is not necessary to admit error when we are wrong Correct Answer False Multiple Choice Single Answer Question It consists of the name and address of the person to whom the letter is being sent Correct Answer Inside address Multiple Choice Single Answer Question Facial muscle is an instrument of Correct Answer Communication Match The Following Question Correct Answer Fear of risk Cause of stress

Stress Positive and negative Strain Continuous stress Conviction Strong beliefs Multiple Choice Single Answer Question Brief eye contact means the person is Correct Answer Nervous True/False Question Written communication is a two way process. Correct Answer False Select The Blank Question A ________ is the core of business communication as it is an action oriented affair. Correct Answer Feedback True/False Question All kinds of stress are negative Correct Answer False Select The Blank Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Multiple Choice Multiple Answer Question People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Multiple Choice Single Answer Question Which factor mostly affects business decisions Correct Answer Information Match The Following Question Correct Answer Inward address Receivers address Head Address Senders Address Written Communication Non- Direct communication

Business letter legal evidence Outward Number Further reference Multiple Choice Single Answer Question One of the most important characteristic of successful manager is that of Correct Answer Vision Multiple Choice Single Answer Question The most important difference between two competitors dealing with the same product is the way they treat their Correct Answer Employees Multiple Choice Multiple Answer Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Multiple Choice Single Answer Question Where is inside address written? Correct Answer Below the outward number Multiple Choice Single Answer Question What type of communication can be used as a legal record which may be used in the court of law ? Correct Answer Written Multiple Choice Multiple Answer Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal True/False Question All companies use printed memorandum stationary for processing memorandum. Correct Answer False Multiple Choice Multiple Answer Question Policy memorandums and directives are Correct Answer Messages which give work rules,procedures,instructions etc , Covers important information Multiple Choice Single Answer Question Snap reactions, Apathetic listener and Defensiveness are types of

Correct Answer Psychological barrier True/False Question Printing house journals maintain public relations within the organisation. Correct Answer True Multiple Choice Multiple Answer Question A person without vision sees what is Correct Answer Convenient , Immediate Select The Blank Question Lack of ________ causes stagnation and inertia Correct Answer Flexibility Multiple Choice Single Answer Question If a person taps his feet/foot it would mean Correct Answer Impatience Multiple Choice Multiple Answer Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Multiple Choice Single Answer Question Time management is Correct Answer Self management Multiple Choice Single Answer Question What type of records are permanent for organisation? Correct Answer Business letters Match The Following Question Correct Answer Body recognises the stressor and prepares to fight Alarm stage Work hard Not at the cost of family or health Stop taking on more work To get rid of overload Deeper coviction Stronger the person Multiple Choice Single Answer

Question End part of presentation contains Correct Answer Summary of the whole Multiple Choice Single Answer Question To deveolp a win-win situation during communication , one should have Correct Answer Discussions Select The Blank Question ________ is doing yesterday's work today Correct Answer Procrastination True/False Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True Multiple Choice Single Answer Question What is meant by "Apathetic Listener"? Correct Answer Communicatee has an attitude of closed mind Multiple Choice Single Answer Question What is meant by "Apathetic Listener"? Correct Answer Receiver is psychologically dead to communicator Select The Blank Question Communication is the task of imparting ________ Correct Answer Information Multiple Choice Multiple Answer Question What is staff report? Correct Answer It is a popular form of report , It differs from others in its organisation of its contents , It arranges content in a fixed plan True/False Question House journals are used by organisations for public circulation. Correct Answer False Select The Blank Question The best way in a positive relationship is to admit when you are ________. Correct Answer Wrong Multiple Choice Single Answer Question To build a positive reputation among people, one has to take care of

Correct Answer Relationships Multiple Choice Multiple Answer Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Select The Blank Question ________ is an example of psychological noise Correct Answer Egotism Multiple Choice Single Answer Question Man always tries to justify himself that means he is Correct Answer Defensive Select The Blank Question ________ is vital for manager to take decisions Correct Answer Information True/False Question Inside address consists of the name and address of the sender. Correct Answer False Match The Following Question Correct Answer Memorandum Memo Proposals Invited Subject Objective of letter Salutation greeting Post Script Post Scriptum Select The Blank Question Man who tries to justify himself is________ Correct Answer Defensive True/False Question Goals force us to plan ahead Correct Answer True

Select The Blank Question When people don't know whether to believe what they are hearing or what they are seeing they go with the ________ Correct Answer Body language Multiple Choice Single Answer Question The complimentary close is to say Correct Answer Good bye Multiple Choice Multiple Answer Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Multiple Choice Single Answer Question In business communication you can put the message in writing as Correct Answer Options a and b Multiple Choice Single Answer Question Address means Correct Answer How a person speaks to others Multiple Choice Single Answer Question Any signal that triggers the response of a receiver Correct Answer Message Select The Blank Question The ________ is written as a formality in the body of the letter. Correct Answer Closing paragraph Multiple Choice Single Answer Question It is the limited area on the web managed and paid for by an external advertiser or company Correct Answer Micro site Multiple Choice Single Answer Question Appearance includes Correct Answer Hair, cosmetics Multiple Choice Multiple Answer Question A person without vision sees Correct Answer What is immediate , What is convenient

Multiple Choice Multiple Answer Question Communication is a process of which type Correct Answer Ir-reversible , Two way Select The Blank Question A ________ posture shows rigidity in thought Correct Answer Stiff Select The Blank Question ________is the positive enthusiasm for making the work exciting and fun Correct Answer Verve True/False Question Written communication is two-way process Correct Answer False True/False Question House journals are types of oral communication Correct Answer False Multiple Choice Multiple Answer Question Stress at times works Correct Answer As motivator , As positive True/False Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Multiple Choice Single Answer Question What is meant by "Snap Reactions" Correct Answer Hurried interpretations about the message being communicated True/False Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Select The Blank Question The ________ number is essential to make entry in the register. Correct Answer Outward

True/False Question Poor working condition of microphone, telephone etc are types of psychological barriers Correct Answer False Multiple Choice Single Answer Question How we see failure is entirely a function of our Correct Answer Attitude Multiple Choice Multiple Answer Question The matter in the memorandum may include Correct Answer Procedures , Rules , Instructions Multiple Choice Single Answer Question This results in one person winning and the other losing Correct Answer Arguments Multiple Choice Single Answer Question People are drawn to others naturally who Correct Answer Help them Multiple Choice Multiple Answer Question Ectomorph means Correct Answer Tall , Thin , Youthful Multiple Choice Multiple Answer Question The three step plans which will put our priorities into practice are Correct Answer Evaluate , Eliminate , Estimate Select The Blank Question During negotiation one needs to control________ Correct Answer Emotions Multiple Choice Single Answer Question Ability to allow a person to develop a good relationship is Correct Answer Learned Match The Following Question Correct Answer Preoccupation Day dreaming Negative emotion Defensiveness

Emotional turmoil Emotions at stake Procrastination Delaying work Match The Following Question Correct Answer Unsuccessul They confuse activity to output Practical person He knows how to get what he wants Philosopher He knows what people ought to want Goals It promotes enthusiasm in the organisation Multiple Choice Multiple Answer Question Various kinds of disease caused from stress Correct Answer Heartbeat increase , Increase in perspiration , Slow digestion Multiple Choice Multiple Answer Question Argument means Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view Multiple Choice Single Answer Question It can be kept as a legal record Correct Answer Written True/False Question you have risen in management structure Correct Answer True Multiple Choice Single Answer Question The trump card during negotiation should be brought out at Correct Answer At the crucial moment Multiple Choice Multiple Answer Question In order to realise new things one should Correct Answer Be observant , Be willing to do new things , Look for ideas Select The Blank Question In a letter________ consists of name and address of the person or organisation to whom the

letter is being sent to. Correct Answer Inside address Multiple Choice Multiple Answer Question Information is Correct Answer Gathered , Inferred , Heard Multiple Choice Single Answer Question Advantage of written communication is Correct Answer Can be kept as a legal record Multiple Choice Multiple Answer Question What are macros? Correct Answer It is a word processing feature , It formats the document True/False Question A report is made after thorough enquiry. Correct Answer True Multiple Choice Single Answer Question It is the most convenient channel used by companies to increase sales revenue,reducing cost of selling and promote customer satisfaction Correct Answer Telecommunication Select The Blank Question Outer confidence will bring ________confidence. Correct Answer Inner Multiple Choice Single Answer Question When we cross our legs or fold our arms across our chest while we talk, it would indicate that Correct Answer Closing off communication Select The Blank Question People who focus their attention on ________ rarely build positive lasting relationships. Correct Answer Themselves Multiple Choice Multiple Answer Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Select The Blank Question ________ is a driving force and continues even after the mission statement is achieved

Correct Answer Vision Select The Blank Question ________ are used to convey the key part of the message Correct Answer Visual aids Multiple Choice Single Answer Question Body of the letter consists of Correct Answer Main message Multiple Choice Single Answer Question One should look at the present with the eye towards Correct Answer Future Select The Blank Question Memorandums are ________ letters. Correct Answer Internal Multiple Choice Multiple Answer Question Memo is Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages Multiple Choice Single Answer Question Most of what we experience emotionally is a result of the way we Correct Answer Think True/False Question Successful people employ a strategy of priorities to manage their time Correct Answer True Multiple Choice Single Answer Question It is the most important part of any letter Correct Answer Body Multiple Choice Multiple Answer Question Mesomorph would mean Correct Answer Strong , Muscular , Bony Multiple Choice Multiple Answer Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship

Multiple Choice Single Answer Question A presentation for consideration of something is called Correct Answer Proposal Multiple Choice Multiple Answer Question Resting your forearm on the table gives the impression of being Correct Answer Distressed , Uninterested , Indifferent Multiple Choice Multiple Answer Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Select The Blank Question ________ of the letter consists of main message. Correct Answer Body Multiple Choice Single Answer Question The heading should be followed by number of names that are to receive the message in Correct Answer Memo True/False Question Fat , round and soft body type would be endomorph Correct Answer True Multiple Choice Single Answer Question The role of audio visual aids in presentations help in overcoming Correct Answer Physical barrier True/False Question WWW is an electronic brochure for an organisation. Correct Answer True True/False Question Charts,Film slides,transparencies are types of audio aids Correct Answer True Multiple Choice Multiple Answer Question The body of the letter may be divided into Correct Answer Opening Para , Main communication , Closing paragraph Select The Blank

Question Social scientist uses the term ________ to describe a wide range of ________ characteristics, each of which helps express an attitude. Correct Answer Paralanguage Correct Answer Vocal True/False Question When you become a manger you can change things anddo things differently Correct Answer True Multiple Choice Multiple Answer Question The importance of reports can be stated as under Correct Answer Decision making , Performance evaluation Multiple Choice Multiple Answer Question Some of the functions of informal communication are Correct Answer Supplementing , Contradicting , Confirming Multiple Choice Multiple Answer Question The different types of downward communication are Correct Answer Job instructions , Indoctrination , Feedback information True/False Question Post Scripts should be used very frequently in letters Correct Answer False Select The Blank Question Attractive ________ are used to improve the ________ of the organization Correct Answer advertisements Correct Answer sales True/False Question Face-to-face communication is the richest type of communication channel Correct Answer True Multiple Choice Multiple Answer Question Grapevine becomes hyperactive when the following factors prevail Correct Answer Feeling of certainty , Feeling of adequacy Multiple Choice Single Answer Question Various body movements supplement it Correct Answer Talking

Multiple Choice Multiple Answer Question The first step for setting goals is Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans Select The Blank Question When there comes opposition to your vision be ________ and try to have an unsinkable ________ attitude. Correct Answer prepared Correct Answer positive Select The Blank Question People normally view future ________ by past successes or ________. Correct Answer possibilities Correct Answer failures Select The Blank Question The ________ of our relationships with our boss, co-workers etc. are largely ________ for our success or failure in business. Correct Answer quality Correct Answer responsible Multiple Choice Single Answer Question Informal meeting Correct Answer Options b and c Multiple Choice Single Answer Question These are the things you desire to accomplish in five to ten years Correct Answer Intermediate goals Multiple Choice Single Answer Question Effective communication is dependent on Correct Answer Knowledge of receiver Select The Blank Question The minutes help to hold participants to their ________ and turn their promises into ________. Correct Answer responsibility Correct Answer action True/False Question Goal setting is a one time activity Correct Answer False

True/False Question In the resistance stage your body prepares for the stressor and prepares to fight or flight Correct Answer False Multiple Choice Single Answer Question The biggest most valuable asset any company has is its Correct Answer People Multiple Choice Single Answer Question This technology replaces face-to-face meetings by allowing individuals to work on documents that are shared via computer Correct Answer Document of computer conferencing Multiple Choice Single Answer Question A manager should take a Correct Answer Long term view True/False Question Human body reacts to stress in 3 stages Correct Answer True Multiple Choice Multiple Answer Question These always boost the morale of the workers Correct Answer Discussions , Training , Meeting Multiple Choice Single Answer Question The list of items that is to be covered to achieve the goals of the meetings Correct Answer Agenda Multiple Choice Multiple Answer Question The Head address includes Correct Answer Tel no. , Name of organization Match The Following Question Correct Answer Body language is the most visible Aspect of communication and therefore helps the receiver of the message to decode the message Since body language is non- Verbal communication it cannot be wholly relied on

People belonging to different Culture send out different body signals True/False Question Upward communication is communication from superior to subordinates Correct Answer False Multiple Choice Single Answer Question Goals can be identified by Correct Answer Options b and c Select The Blank Question It is possible to ________ the business of organizations by sending business ________; it also helps in promoting sales of the organization. Correct Answer increase Correct Answer letters Multiple Choice Multiple Answer Question If the eye contact is brief or we take our eyes off the person soon indicates Correct Answer Nervousness , Embarrassment Multiple Choice Single Answer Question B2B Correct Answer Business to Business Multiple Choice Single Answer Question The pattern of busines letter is called Correct Answer Layout True/False Question The formality requirement of proposals are always the same. Correct Answer False Multiple Choice Single Answer Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Multiple Choice Single Answer Question It can be created by using templates or macros Correct Answer Memorandum Multiple Choice Single Answer Question The middle part of presentation contains

Correct Answer Main body is broken into points Multiple Choice Single Answer Question Message in a communication should be Correct Answer Brief Select The Blank Question To prevent stress one should develop a proper ________ Correct Answer Perspective Select The Blank Question Whatever we feel deep within ourselves is immediately reflected in the ________ Correct Answer Face True/False Question Memorandums do not require preliminary explanation , justification and persuasive strategy. Correct Answer True True/False Question The whole concept of achieving success begins with how you think Correct Answer True Match The Following Question Correct Answer Effective communication is dependent on the knowledge level of the receiver Two way communication establishes and builds lasting relationships Feedback message the core part of business communication which is an action oriented affair Oneway communication it infoms the receiver Multiple Choice Multiple Answer Question Endomorph would mean Correct Answer Fat , Round , Soft Multiple Choice Single Answer Question What is " Content message"? Correct Answer Information about topic under discussion True/False

Question Success is achieved by men and women of caution. Correct Answer False Multiple Choice Multiple Answer Question Mechanical barriers in communication includes Correct Answer Bad telephone connection , Whistling loudspeakers Multiple Choice Multiple Answer Question Areas where we can set goals are Correct Answer Personal development , Physical development , Professional accomplishment Match The Following Question Correct Answer People The average executive spends 3/4 day dealing with them Learned It is the ability that allows a peson to develop good relations Mutually beneficial Relationships are positive and healthy due to this Multiple Choice Single Answer Question In India we use which method for writing the date Correct Answer British Multiple Choice Multiple Answer Question House journals Correct Answer It s a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc True/False Question If a person tries to keep all his options open while pursuing his vision he will not make progress. Correct Answer True True/False Question The simplest proposal resembles memorandum. Correct Answer True Select The Blank Question We should learn to prevent stress from becoming ________ Correct Answer Distress

Select The Blank Question Stress is called the mother of ________ Correct Answer Achievements True/False Question Manager communicates the vision of the company to his team mates Correct Answer True True/False Question Goals promote enthusiasm in an organisation Correct Answer True True/False Question There will be confusion and discomfort if speech and gestures are properly coordinated Correct Answer False Multiple Choice Single Answer Question What type of letters are useful in collecting dues from customer? Correct Answer Business letters Multiple Choice Single Answer Question Stress becomes strain when it is Correct Answer Continuous Multiple Choice Multiple Answer Question The vision should be based on Correct Answer Talents and dreams ,Hopes and passion Multiple Choice Single Answer Question The most valuable asset of a company is Correct Answer People Multiple Choice Multiple Answer Question The different kinds of stress are :Correct Answer Positive , Negative , Unavoidable Multiple Choice Multiple Answer Question Agenda is prepared by :Correct Answer Secretary , Chairman Match The Following Question Correct Answer

The handshake that conveys confidence is Firm and dry Pounding the fist on table Anger Kind of non verbal communication Eye contact Clothing , hair, jewellery, cosmetics Appearance Select The Blank Question The first and foremost function of a presentation is to convey ________. Correct Answer Information Multiple Choice Single Answer Question Every moment you waste in pre-occupation is a moment you steal from :Correct Answer Productivity Multiple Choice Multiple Answer Question As per Newman and Summer Communication is the Exchange of :Correct Answer Facts , Opinion , Emotions True/False Question In business organizations barriers arise because of setup. Correct Answer True Multiple Choice Single Answer Question Instant Messaging (IM) is :Correct Answer The real time communication that takes place among users who are logged on to the computer at the same time Select The Blank Question Written communication is not useful where the people are________. Correct Answer Illiterate Multiple Choice Multiple Answer Question Goals give us a sense of :Correct Answer Purpose , Tangible target Multiple Choice Multiple Answer Question When there is lack of perspective, one should :Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures

Multiple Choice Single Answer Question Time limits of the meeting should be announced at the :Correct Answer Beginning Multiple Choice Single Answer Question "Defensiveness" means :Correct Answer Receiver trying to justify himself True/False Question Mission must be tough but achievable and must be possible to tell when it has been achieved. Correct Answer True True/False Question Feedback is immediate in business organization. Correct Answer True Multiple Choice Multiple Answer Question What are the principles of Effective communication ? Correct Answer Clarity of objective , Selection of media , Feedback Multiple Choice Single Answer Question What percentage of managerial time is spent on communication ? Correct Answer 61 to 75% Multiple Choice Multiple Answer Question Body language refers to :Correct Answer Gestures , Facial expressions , Body movements True/False Question No visual aid should be kept on for too long. Correct Answer True Select The Blank Question The ________ body of the presentation should be broken into short and clear units. Correct Answer Main Multiple Choice Single Answer Question Public relations is maintained by printing :Correct Answer House journals Select The Blank

Question Quality of ________ determines the success of the meeting. Correct Answer Communication Select The Blank Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to. Correct Answer Inside address Select The Blank Question In the body of the message________ paragraph attracts the attention of the reader. Correct Answer Opening Select The Blank Question A ________ communication establishes and builds lasting relationships between people. Correct Answer Two way True/False Question Vision has nothing to do with prediction but everything to do with hope. Correct Answer True True/False Question Technical language should not be used while writing the minutes of the meeting. Correct Answer True Multiple Choice Multiple Answer Question Inside address contains :Correct Answer Name, address, telephone number of the receiver of the letter , The address which is put on the envelope Multiple Choice Multiple Answer Question Types of written communication are :Correct Answer Letters , Memos , Reports Multiple Choice Single Answer Question The first step to become a great manager is to have :Correct Answer Common sense True/False Question Delegation is the special ability to recognize your own special abilities and limitations. Correct Answer True True/False

Question One party is more than enough to have negotiation. Correct Answer False Multiple Choice Multiple Answer Question Ways to deal with procrastination effectively are :Correct Answer Delegate task to others , Develop discipline , Determine whether given task is absolutely necessary Multiple Choice Multiple Answer Question The broad purpose of a meeting is to :Correct Answer Inform , Persuade , Instruct Multiple Choice Single Answer Question Communication is a :Correct Answer Continuous process Multiple Choice Multiple Answer Question Which kind of attitude lets you see limitless opportunities around you? Correct Answer Positive mental attitude , Determination to overcome failure

TO BE ANSWERED A manager acts as a protector for his team True / False This is like the warehouse in electronic market a) Web page b) Server c) Website d) Catalogue Visual aids are used to emphasize the most vital points of the presentation True / False Strong Self-Management Competence' means a) You are principled b) You are focussed on results c) You are selective in what you do d) You are liberator of ideas A person tends to break another person's trust when

a) The person is inconsistent b) His words and action do not match c) He loses credibility d) He is insane The goal pyramid is made of six sections True / False It makes communication easier a) Being friendly b) Arrogant c) Cooperative d) Angry The largest single cost in most businesses is Premises / Assets / Infrastructure / People Tension / Stress / Strain / Distress can prompt people to find a better way of doing things 1. Physical noise helps to complete the communication cycle 2. Noise and communication are two sides of the same coin 3. Relational Message One of the greatest sources of communication failure 4. Motivation means to convince others The external sounds that distract the comunicator It indicates how sender and receiver feel about each other The most important function of the manager is a) Instructing b) Motivating c) Leading d) Supervising When there is lack of perspective one should a) See things from a different point of view b) Look at the present with an eye towards future c) Study Geography d) Study other cultures What should go together ? a) Gesture and speech b) Gesture and expression c) Gesture and movement d) Gesture and Behaviour

What are the principles of Effective communication ? a) Clarity of objective b) Selection of media c) Feedback d) Noise Vision is the ability to see future in a a) Mystical way b) Prophetic way c) Imaginative way d) Practical way Only 8 / 5 / 20 / 10 percent of worries are considered as cause of concern What is said to be the heart of a business letter? a) Subject b) Head address c) Body of the letter d) Enclosures Risk Second stage of stress Resistance stage Repairs damage Diseases of stress Threat Alarm stage Mental illness First stage of stress Third stage Working away from home makes it easier to focus on our job True / False This is a letter written inside the organisation? a) Reports b) Audit report c) Memorandum d) Application Visual aids should be well fitted in the presentation True / False When stress becomes Less / Strain / Tension / More it is harmful

prevent stress one should develop a proper Way Perspective Perception Vision Many speakers write and learn entire speeches in Writing Extempore Reading Memorize type of presentation Often the desire to meet a need can fuel a Vision Business Communication Understanding Mission of an organisation should be easily achievable True False A common fallacy about manager is that he must be Loud Flambuoyant Drinker Quiet and modest Status manifests itself subtly in a relaxed posture and way of interacting True False Feedback is immediate in busines organization True False Vision is a nebulous thing which is hard to pin down Hard to define difficult to communicate at times impractical Different types of memorandums would be Direct memo Parallel memo Indirect Linear memo Meeting should be carried on as long as required for discussion.

True /False Projective listener is :He gives time and patience to listen to speaker He tries to probe the feelings and emotions of the speaker He tries to positively understand the views of speaker The listener does not show interest in the subject with a preconceived notion that it is difficult to understand Intimate distance is rarely appropriate in business dealings. True /False A high score in Systematic Problem-Solving Process indicates :You are analytical You are focused on results You are selective in what you do You are liberator of ideas What is projection? It is the way in which we individually interpret messages from other people or resources It is a process in which a general impression which is favourable or unfavourable is used by judges to evaluate specific traits It is tending to attribute one's own undesirable personal traits to another. It is generalising about a class or people or events that is widely held by a given culture. The official record of the proceedings and decision of the meeting is called Agenda/ Review/ Minutes/ Summary. Emphatic/ Fake/ Projective/ Sympathetic is also called listening by third ear. 1. Minutes are written soon after the meeting so that 1. Clarify and not to puzzle the reader 2. Minutes of a meeting are a proof that it took place 2. Strives for agreement, controls men and time 3. Minutes of a meeting should be 3. It helps to hold participants to their promises 4. The aim of minutes of a meeting is to 4. Uphold correct procedure, strive for agreement and minimize conflict between group members 5. Events are fresh in the mind and acts as a future reference 6. Clear and objective Prescience means :Knowledge of the past Knowledge about the future Knowledge of external events

Knowledge of events within the company BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Choose the correct answer. The most important function of the manager is :a) Instructing b) Motivating c) Leading d) Supervising Ans. B 2. Choose the correct answer. Brief eye contact means the person is :a) Surprised or excited b) Angry c) Intense interest d) Nervous Ans. D 3. Vision is an idea about how your present should be. a) true b) false Ans. B 4. Goals keep our ________ straight. Ans. Priorities 5. Choose all that apply. Which kind of attitude lets you see limitless opportunities around you? a)____ Options b)____ Positive mental attitude c)____ Determination to overcome failure Ans. B,c 6. _____________is also called listening by third ear. a)Emphatic b)Fake c)Projective d)Sympathetic Ans. Emphatic 7. In literal terms, Vision is the ability to see ___________objects. a)Psychological b)Physical c)Imaginary d)Mental Ans. Physical

8. A transparency should have ___________lines a)25-30 b)20-25 c)15-20 d)30-35 Ans. 25-30

9. The shortcomings of oral communication has paved the way for use of written communication. a) true b) false Ans. A 10 Choose all that apply. Channel is the :a)____ Method for delivering message b)____ Medium for delivering message c)____ Method for decoding d)____ Method for encoding. Ans. A,b 11. Match the following: 1. To avoid unexpected delays (4) 1. Delegate 2. 10 % of time is lost every year (6) 2. Non-essential 3. Tasks to be given to others (1) 3. Empowerment 4. Getting rid of tasks which are (2) 4. Planning 5. Procrastination 6. Misplaced items 12. House journals are a type of oral communication. a) true b) false Ans. B 13. Choose the correct answer. After receiving the message a communicatee :a) Interprets b) Encode c) Decode d) Responds Ans. A 14. To prevent stress one should develop a proper ______________.

a)Vision b)Way c)Perception d)Perspective Ans. Perspective 15. Choose all that apply Factors important for successful negotiation are :a)____ Trust/distrust between the parties b)____ Each part to be communicated clearly between parties c)____ Personalities of people do not matter d)____ Goals and interest of the parties Ans. A,b,d 16. Choose all that apply Some of the strategies to prevent stress from becoming distress are :a)____ Ignore it b)____ Develop proper perspective c)____ Work in areas of strength d)____ Avoid ratrace Ans. B,c,d 17. Choose the correct answer. The first step to become a great manager is to have :a) Positive attitude b) Good Knowledge c) Common sense d) Planning Ans. C 18. Choose all that apply Endomorph would mean :a)____ Fat b)____ Muscular c)____ Round d)____ Soft Ans. A,c,d 19. Choose the correct answer. Time limits of the meeting should be announced at the :a) Beginning b) End c) In between d) Not required Ans. A

20. Choose the correct answer. This is like the warehouse in electronic market :a) Web page b) Server c) Website d) Catalogue Ans. B

21. Choose the correct answer. Review means :a) Starting the business activity b) Setting the date to start a new activity c) Interpreting the results to form a strategy d) Working on the feedback Ans. C 22. The missing step in Software lifecycle is Analysis, ____, Coding and Implementation. a)Maintenance b)Assimilation c)Design d)Coordination Ans. 23. The first and foremost function of a presentation is to convey ________. Ans. Information 24. Choose the correct answer. It is very useful in collecting dues from customers:a) Reports b) House journals c) Business letters d) Agenda and minutes Ans. C 25. Memorandums are usually initiated by the writer rather than signed. a) true b) false Ans. A

26. Choose the correct answer. Health related worries are about :Ans. 0.1 27. Match the following: 1. Manager (3) 1. Mission 2. Review (5) 2. Vision 3. Goals (2) 3. Leadership 4. Verve (6) 4. Accomplishments 5. Analyze 6. Positive enthusiasm

28. Choose all that apply Merits of grapevine are :a)____ Speedy transmission b)____ Slow transmission c)____ Feedback value d)____ Support to other channels Ans. A,c,d 29. Our __________has the potential to limit us. a)Future b)Past c)Present d)Time Ans. Past 30. Choose the correct answer. If a particular communication is governed by some norms and regulations it is called :a) External information b) Business c) Culture d) Parallel information Ans. B 31. The best way in a positive relationship is to admit when you are __________. a)Right b)Unbiased c)Wrong d)Neutral Ans. Wrong

32. Choose all that apply What are the principles of Effective communication ? a)____ Clarity of objective b)____ Selection of media c)____ Feedback d)____ Noise Ans. A,b,c 33. Choose all that apply The three stages of stress are :a)____ Alarm stage b)____ Relaxed stage c)____ Resistance stage d)____ Exhaustion stage Ans. A,c,d 34. It is possible to play fast and loose with words but it is much more difficult with gestures. a) true b) false Ans. A 35. Choose all that apply What is an attitude of Allness ? a)____ Sophisticated role b)____ Snap reactions c)____ Fear d)____ Smeared ink in newspaper Ans. A,b,c 36. Choose the correct answer. Message in a communication should be :a) Long b) Brief c) Complex d) Confusing Ans. B 37. Choose all that apply Functions of informal communicaton are :a)____ Supplementing b)____ Contradicting

c)____ Confirming d)____ Instructing Ans. A,b,c 38. In a Negotiation both the parties have pre-determined goals. a) true b) false Ans. A 39. Choose all that apply Vision often emerges as a part of the unique circumstances of a person's life such as :a)____ Cultural background b)____ Political background c)____ Age and personality d)____ Psychological state Ans. A,b,c 40. In _____________, the listener tends to listen to some topics and omits others. a)Attentiveness b)Abstracting c)Adaptation d)Allness Ans. Abstracting 41. Horizontal communication is between superiors and subordinates. a) true b) false Ans. B 42. We have less than one fifth of our total time as working time. a) true b) false Ans. A 43. Choose all that apply Methods of presentation can be :a)____ Writing b)____ Reading c)____ Memorizing presentation d)____ Extempore Ans. B,c 44. Choose the correct answer. To Address means :a) How a person speaks to others

b) The place where a person stays c) Appearance d) Politeness Ans. A 45. Choose the correct answer. Steps for writing for formal meetings are :a) Minutes, agenda, follow up, meeting b) Agenda, meeting, minutes, follow up c) Follow up, agenda, minutes, meeting d) Meeting, follow up, agenda, minutes Ans. B 46. Choose all that apply Resisting, defending and debating before the other party gets the chance to explain, raises :a)____ Negative attitude b)____ Barrier to communication c)____ Source of communication d)____ Signs of healthy communication Ans. 47. Choose the correct answer. This number can be used in further correspondence for ready reference. a) Telephone no b) Pin code c) Outward d) Cell no. Ans. C 48. Working away from home makes it easier to focus on our job. a) true b) false Ans. A 49. Encoded ideas take the shape of _____________. a)Symbols b)Message c)Feedback d)Reply Ans. Message 50. Poor working condition of microphone, telephone etc are types of psychological barriers. a) true

b) false Ans. B BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Getting organized is the solution for not wasting time on lost items. a) trueb) falseAns. 2. Match the following:1. Goals () 1. Periodic2. Activity () 2. Building blocks of success3. Purpose statement () 3. Output4. Long-term goals () 4. Goal setting5. Achieves lifelong goals6. Achievement3. Choose all that apply. The vision should be based on :-a)____ Talents and dreamsb)____ Hopes and passionc)____ Knowledged)____ UnderstandingAns. 4. When people don't know whether to believe what they are hearing or what they are seeing they go with the_____________.Ans. 5. The scope of vision depends upon how high you have risen in management structure.a) trueb) falseAns. 6. Choose all that apply. Holding your head high would be sign of :-a)____ Honourb)____ Confidencec)____ Discomfortd)____ Self-respectAns. 7. Choose all that apply. Resting your forearm on the table gives the impression of being :-a)____ Distressedb)____ Uninterestedc)____ Indifferentd)____ InterestedAns. 8. The whole concept of achieving success begins with how you think.a) trueb) falseAns. 9. In a Negotiation both the parties have pre-determined goals.a) trueb) falseAns. 10. Choose the correct answer. The most effective way of communicationa) Verbalb) Writtenc) Visuald) All of aboveAns. 11. ______________can prompt people to find a better way of doing things.Ans. 12. Match the following:1. Achievers () 1. Take care of men and then money2. Success () 2. Look for area of agreement3. Advantage () 3. Avoid arguments4. Positive relationship () 4. Listen to others5. Does not help in the long run6. Dealing with people13. Beginnings of uninvited proposals should be good as to interest the receiver.a) trueb) falseAns. 14. Choose the correct answer. It can be used as legal record which may be used in the court of lawa) Written communicationb) Verbal communicationc) Oral communicationd) Options b and c Ans.15. Choose all that apply. Parts of voice quality are :-a)____ Pitchb)____ Speedc)____ Volumed)____ Distance15Ans. 16. The largest single cost in most businesses is ____________.Ans. 17. Choose all that apply. The six P's to guide a meeting are :a)____ Purpose and participantsb)____ Pre-requisites and planningc)____ Preparation and procedured)____ Performance and post mortem Ans. A,c,d18. It is said that Indians are good Planners but bad ______________. Ans. 19. Choose the correct answer. Advantage of effective listening is :-a) Take lot of notes while listening to speakerb) Distract the speakerc) Exercise mental disciplined) Do not use extra time to evaluate speaker's speech Ans.20. Goals keep our ____________straight.Ans. 21. Choose the correct answer. Turning your vision into reality is :-a) Instantaneousb) Takes timec) Fastd) A processAns. 22. ____________is the positive enthusiasm for making the work exciting and enjoyable.Ans. 23. Planning ahead will eliminate the wastage of time due to unexpected delays . a) trueb) falseAns. 24. Choose the correct answer.Advantage of verbal communication is :-a) Speedy communicationb) Ambiguousc) Misunderstandingd) No written recod Ans. 25. Choose the correct answer.What percentage of managerial time is spent on communication ?a) 31 to 45%b) 47 to 60%c) 61 to 75%d) 76 to 90%Ans. 26. During negotiation one needs to control __________.Ans. 27. Once the vision is identified it has to be illustrated with a concrete goal called _____.Ans. 28. Choose the correct answer.A high score in Systematic Problem-Solving Process indicates :-a) You are analyticalb) You are focused on resultsc) You are selective in what you dod) You are liberator of ideas Ans. 29. A goal which is not measurable increases motivation. a) trueb) falseAns. 30. Choose the correct answer.What is informal communication?a) It takes place within prescribed organisational work arrangementsb) It is not

defined by the organisation's structural hierarchyc) It flows downward from a manager tp subordinatesd) It flows upward from employees to manager.Ans. 31. Choose the correct answer.Written communication is aa) Direct Communicationb) Non-Direct Communicationc) Parallel communicationd) None of above31Ans. 32. The basic function of any business organization is planning, organizing, staffing, directing and controlling.a) trueb) falseAns. 33. Choose all that apply. Proposal is :-a)____ A presentation for consideration of somethingb)____ Appeals or bids for grants, donations etcc)____ Observation about somethingd)____ It contains technical details Ans. 34. Choose the correct answer. What is meant by agenda?a) Organizations follow generally accepted rules in a meetingb) The subject of the meetingc) The official record of the meetingd) It is about time goals Ans. 35. Choose the correct answer. Two out of three customers are lost by a store because they are :-a) Satisfied by the servicesb) Dis-satisfied with the servicec) Not satisfied with productd) Not satisfied with variety of products Ans. 36. We have less than one fifth of our total time as working time.a) trueb) falseAns. 37. Choose all that apply. A common fallacy about manager is that he must be :-a)____ Loudb)____ Flamboyantc)____ Drinkerd)____ Quiet and modest 37Ans. 38. Choose the correct answer. Positive service helps to build positive :-a) Productb) Relationshipsc) Attituded) VisionAns. 39. In the body of the message ___________paragraph attracts the attention of the reader.Ans. 40. Choose all that apply. Ways to overcome laziness are :-a)____ Using plannerb)____ Work away from homec)____ Start earlyd)____ Empowerment Ans. 41. Choose all that apply. Vision is a nebulous thing which is :-a)____ Hard to pin downb)____ Hard to definec)____ Difficult to communicated)____ At times impracticalAns. 42. Choose the correct answer. Barrier for written communication can bea) Soundb) Physical disturbancec) Language d) All of aboveAns. 43. Choose the correct answer. Which type of grapevine chain is often used when information regarding an interesting but no-job related nature is being conveyed?a) Clusterb) Probabilityc) Gossipd) Single strand Ans. 44. Choose all that apply. What is House journals? a)____ It s a private circulation in the organizationb)____ It contains details regarding achievements of staffc)____ It contains details about achievement of company's future projects etcd)____ It is an inhouse magazineAns. 45. Match the following:1. Subject () 1. Memo2. Salutation () 2. Objective of letter3. Post Script () 3. Invited4. Memorandum () 4. Post Scriptum5. Proposals () 5. greeting46. Choose all that apply. Endomorph would mean :- a)____ Fatb)____ Muscular c)____ Roundd)____ SoftAns. 47. Choose all that apply. Functions of downward communication are :-a)____ Job instructionsb)____ Indoctrinationc)____ Feedback informationd)____ Communication between co-workersAns. 48. Choose the correct answer. "Linguistic barriers" are created due to :-a) Defective devicesb) Difference in languagec) Snap reactions of listenerd) Frame of mindAns. 49. Choose the correct answer. It is very useful in collecting dues from customersa) Reportsb) House journalsc) Business lettersd) Agenda and minutes Ans. C BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Choose all that apply. Memorandum differs from letter in :a)___ It is an electronic platform b)___ In memos effect of words is not so important as letters c)___ Letters are more positive than memos d)___ Memos are difficult to write as compared to letters

Ans. A,b 2. __________are used to convey the key part of the message. Ans. Visual aids 3. Choose all that apply. What is extranet? a)___ It is an electronic platform b)___ It sends purchase order to suppliers through this channel c)___ It is also called as E-commerce d)___ This concept is called supply chain management Ans. A,b,d 4. Choose all that apply. Obstacles to good listenning are :a)___ Prejudice b)___ Bias c)___ Sound d)___ Pre conceived ideas Ans. A,b,d 5. Choose the correct answer. Every moment you waste in pre-occupation is a moment you steal from :a) Activity b) Productivity c) Leisure d) Pleasure Ans. A 6. Choose the correct answer. The personalities of people involved in negotiation also depends on it's :a) Success b) Failure c) Process d) Procedure Ans. A 7. Choose the correct answer. The pattern of business letter is called :a) Layout b) Layin c) Top-lay d) Bottom-lay Ans. A 8. Human body reacts to stress in two stages. a) true b) false Ans. A

9. Choose the correct answer. What type of letters are useful in collecting dues from customer? a) Reports b) House journals c) Business letters d) Agenda and minutes Ans. C 10. Grapevine draws the employees of an organisation near to each other, thus keeping the organisation intact as a social entity. a) true b) false Ans. A 11. Choose all that apply. These are the print material :a)____ Direct mailers b)____ Catalogues c)____ Video conferencing d)____ Folders Ans. A,b,d 12. _________helps to promote sales of organization. Ans. Advertisement 13. Choose all that apply. Vision often emerges as a part of the unique circumstances of a person's life such as :a)____ Cultural background b)____ Political background c)____ Age and personality d)____ Psychological state Ans. A,b,c 14. Choose all that apply. Wisdom lies in :a)____ Accepting your mistakes b)____ Apologize but do not demand from others c)____ Think over the actions performed d)____ Talk first and then listen Ans. A,b,c 15. In formal meetings ___________are kept by secretary that provides summary. Ans. Minutes 16. Choose all that apply The meeting should not be held until it is :a)____ Cost effective b)____ Formal c)____ Informal

d)____ Absolutely necessary Ans. A,d 17. Choose the correct answer. Values are :a) Positive enthusiasm to make work fun b) A negative attitude c) Unifying code of practice which enhances cooperation d) The accomplishments of the team Ans. C 18. Choose the correct answer. Vision is the ability to see opportunities. a) true b) false Ans. A 19. Match the following: 1. Opposite of procrastination is (4) 1. Some people act too soon 2. Ways to prevent interruption (5) 2. Time 3. Time management technique (3) 3. To know and list priorities 4. It can't be used once it is lost (2) 4. To solve a problem without complete information 5. To put someone between you and the people 6. Values are based on talent, abilities 20. The concept of achieving success begins with ______________mental attitude. Ans. Positive 21. Match the following: 1. Pounding the fist on table (2) 1. Body language 2. Kind of non verbal communication (5) 2. Anger 3. Clothing , hair, jewellery, cosmetics (6) 3. Firm and dry 4. The handshake that conveys confidence is (3) 4. Inner nature 5. Eye contact 6. Appearance 22. Body of a letter is divided into __________parts. Ans. 3 23. Choose the correct answer. Which technology allows individuals to work on documents that are shared via computer? a) Tele conferencing b) Video conferencing c) Computer conferencing

d) Audio conferencing Ans. C 24. Choose the correct answer. Getting rid of non-essential task is one of the keys to :a) Management b) Effective time management c) Saving energy d) Wastage of time Ans. B 25. Hearing disorders or illness etc fall into the category of __________noise. Ans. 26. Choose the correct answer. What is meant by " Social context"? a) It is the way in which time influences interaction b) It refers to the way in which the nature of relationship between communication, as well as who is present c) It refers to the way the environment affects communication d) It refers to the ethnic or national background of sender/receiver that affects communication Ans. B 27. All kinds of stress can be avoided. a) true b) false Ans. B 28. Choose all that apply What is House journals? a)____ It s a private circulation in the organization b)____ It contains details regarding achievements of staff c)____ It contains details about achievement of company's future projects etc d)____ It is an in-house magazine Ans. A,b,c 29. Choose all that apply What is B2B? a)____ Activities conducted on this are higher than B2C by 15-20 times b)____ It is business to business c)____ It is E-commerce d)____ It is an internet domain Ans. A,b,d 30. There will be confusion and discomfort if speech and gestures are properly coordinated. a) true b) false

Ans. B 31. Snap reaction is a type of physical barrier. a) true b) false Ans. B 32. __________listener gives time and patience to listen to the speaker. Ans. Sympathetic 33. ___________means fitting a message to specific receiver. Ans. 34. Charts, Film slides, transparencies are types of audio aids. a) true b) false Ans. B 35. Choose the correct answer. Instant Messaging (IM) is :a) The real time communication that takes place among users who are logged on to the computer at the same time b) The instant transmission of written messages on computers that are linked together c) That it allows transmission of documents through a machine over telephone lines d) A network that uses internet among employees of the organisation Ans. A 36. Choose the correct answer. Written communication is a a) Direct Communication b) Non-Direct Communication c) Parallel communication d) None of above Ans. B 37. Choose the correct answer. Man always tries to justify himself that means he is :a) Offensive b) Defensive c) Apathetic d) Sympathetic Ans. B 38. Once the vision is identified it has to be illustrated with a concrete goal called______ Ans. Mission 39. Task coordination, problem solving, sharing information are purposes served by downward communication. a) true

b) false Ans. B 40. Choose all that apply When there is lack of perspective, one should :a)____ See things from a different point of view b)____ Look at the present with an eye towards future c)____ Study Geography d)____ Study other cultures Ans. A,b,d 41. Choose the correct answer. Personal and negative emotions which make it difficult to do our best are :a) Jealousy b) Anger c) Strife d) Happiness Ans. A,b,c 42. Choose all that apply To build good relations one needs to :a)____ Keep focus on himself b)____ Self centered c)____ Focus on others d)____ Welcome the disagreement Ans. C,d 43. The manager has access to information and___________. Ans. Material 44. Choose the correct answer. We waste our time that we could spend productively due to :a) Positive emotions b) Negative emotions c) Passive emotions d) Active emotions Ans. 45. Choose the correct answer. The most effective way of communication a) Verbal b) Written c) Visual d) All of above Ans. B 46. Goals give __________target to shoot for. Ans. Tangible 47. Poor eyes limit your deeds.

a) true b) false Ans. B 48. Delegation is the special ability to recognize your own special abilities and limitations. a) true b) false Ans. A 49. A ________ posture shows rigidity in thought. Ans. Stiff BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Choose all that apply. Resting your forearm on the table gives the impression of being :a)___ Distressed b)___ Uninterested c)___ Indifferent d)___ Interested Ans. A,b,c 2. __________ are the building blocks for success. Ans. Goals 3. ____________means that the future must be seen and communicated to the team. Ans. Vision 4. Choose all that apply. Which of the following is applicable to "Message" ? a)___ The decoded communication becomes a message b)___ The reply sent by the communicate c)___ The encoded idea takes shape of the message d)___ The medium to deliver the message Ans. b,c 5. Choose all that apply. Factors responsible for grapevine formation are :a)___ Feeling of uncertainity b)___ Inadequacy c)___ Coterie formation d)___ Job security Ans. 6. Vision is an idea about how your present should be. a) true b) false Ans. b 7. Written communication is a two way process. a) true

b) false Ans. a 8. Choose the correct answer. Unjust assumptions are :a) Misinterpretation of message b) Hurried interpretations c) All know attitude of receiver d) Indifferent attitude toward sender Ans. 9. Match the following: 1. Grapevine (4) 1. Improvement/suggestions 2. Horizontal (2) 2. Communication is between co workers 3. Downward (5) 3. Is an unofficial communication 4. Halo effect (6) 4. Is an informal communication mostly gossips 5. Is superior to subordinate kind of communication 6. Is based on trust/distrust that the listener has on the Speaker 10. The amount of stress we experience is directly related to our__________ a)Tension b)belief c)worries d)strain Ans. belief 11. Choose the correct answer. A report plays an important role as a :a) Communication b) Vehicle of communication c) Oral communication d) Written communication Ans. b 12. Choose all that apply. Agenda is prepared by :a)____ Secretary b)____ Leader c)____ Chairman d)____ Managing Director Ans. a,c 13. Choose all that apply. As a leader following is your responsibility to keep the discussion in :a)____ Order b)____ Track c)____ Unlimited time till the discussion is over d)____ Control Ans. 14. Choose all that apply.

A successful employer is one who shows ___________to his employees. Ans. compassion 15. Choose the correct answer. Time limits of the meeting should be announced at the :a) Beginning b) End c) In between d) Not required Ans. a 16. Informal meetings require an agenda to be made compulsorily. a) true b) false Ans. b 17. Choose the correct answer. What should be in a logical order? a) Agenda b) Minutes c) Summary d) Time goals Ans. 18. A manager acts as a protector for his team. a) true b) false Ans. a 19. Memorandums are ___________letters. Ans. internal 20. Informal communication networks are systems designed by management. a) true b) false Ans. b 21. The only way to avoid situations like unexpected delay is to___________. Ans. plan 22. Choose all that apply. Resistance stage :a)____ Is the third stage of stress b)____ Is the second stage of stress c)____ Is the first stage of stress d)____ Here the body repairs damage caused from the stress Ans. b,d 23. The official record of the proceedings and decision of the meeting is called ________. Ans. minutes 24. ___________is vital for manager to take decisions.

Ans. information 25. Encoded ideas take the shape of ___________. Ans. message 26. ______________are the greatest time waster for executives. Ans. interruptions 27. Choose all that apply Credibility loss is :a)____ Friendship loss b)____ Destroys business relationships c)____ Opportunities lost d)____ Obligations fulfilled Ans. a,b,c 28. Choose the correct answer. It can be used as legal record which may be used in the court of law a) Written communication b) Verbal communication c) Oral communication d) Options b and c Ans. a 29. Choose all that apply 98 out of 100 people are dissatisfied as :a)____ They have no goal b)____ No purpose to drive them c)____ They are pessimist d)____ They have reconciled to the present situation Ans. a,b 30. Choose the correct answer. Strong Self-Management Competence' means :a) You are principled b) You are focused on results c) You are selective in what you do d) You are liberator of ideas Ans. 31. Choose the correct answer. These are permanent records for business a) Letters b) Business letters c) Telephonic talks d) Options a and c Ans. b 32. Planning ahead will eliminate the wastage of time due to unexpected delays . a) true

b) false Ans. a 33. Signature is written above the complimentary close a) true b) false Ans. b 34. Choose all that apply Memo is :a)____ An inter office communication b)____ A routine type of communication c)____ Direct written messages d)____ It covers the vital bit of information Ans. a,b,c 35. Choose the correct answer. What type of communication can be used as a legal record which may be used in the court of law ? a) Oral b) Visual c) Written d) Verbal Ans. c 36. The best relationship is one in which both the parties are constantly ________from one another. Ans. receiving 37. Choose all that apply Which of the following are physical barriers? a)____ Ignorance of media b)____ Environmental stress c)____ Difference in languages d)____ Subjective stress Ans. a,b,d 38. Meeting should be carried on as long as required for discussion. a) true b) false Ans. b 39. Choose the correct answer. Which is an informal meeting? a) Conferences and committee meetings b) Budget making c) Discussions with fellow workers d) Discussions with subordinates during performance appraisal Ans. c

40. Choose all that apply Treat everyone as important and :a)____ Estimate them b)____ Do not underestimate them c)____ Understand them d)____ Complain about them Ans. b,c 41. Choose the correct answer. Which type of grapevine chain is often used when information regarding an interesting but no-job related nature is being conveyed? a) Cluster b) Probability c) Gossip d) Single strand Ans. c 42. It is possible to play fast and loose with words but it is much more difficult with gestures. a) true b) false Ans. a 43. Choose the correct answer. What is a greeting to the receiver of the letter? a) Heading b) Body of the letter c) Salutation d) Complimentary close Ans. c 44. Choose the correct answer. These are the electronic brochures of companies :a) Presentation b) Video conference c) Websites d) Tele conferencing Ans. 45. Choose the correct answer. It is very useful in collecting dues from customers a) Reports b) House journals c) Business letters d) Agenda and minutes Ans. c 46. Choose the correct answer.

Barrier for written communication can be a) Sound b) Physical disturbance c) Language d) All of above Ans. c 47. Choose all that apply Qualities of a good listener :a)____ Welcomes disagreement b)____ Gets angry c)____ First talks and then listens d)____ Looks for areas of agreement Ans. a,d 48. Choose all that apply The various occasions of presentations are :a)____ Training session b)____ Conference c)____ Presentation of new business plans d)____ Obituary Ans. a,b,c 49. People belonging to different cultures send out the same type of body signals. a) true b) false Ans. b 50. The secretary and chairman work together to prepare the minutes of the meeting. a) true b) false Ans. b 51. Choose the correct answer. Contingency planning is :a) Setting time for communicating vision b) Setting aside a time to think and come up with a potential problem c) Explaining the vision of the company d) Discussing the mission statement Ans. 52. Choose the correct answer. This number can be used in further correspondence for ready reference. a) Telephone no b) Pin code c) Outward d) Cell no. Ans. c

53. What is teleconferencing ? Ans. It allows a group of people to talk simultaneously using telephone or email group communications software BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. The potential for good relationship increase when we begin to focus on ourselves. a) true b) false Ans. B 2. Choose all that apply. Before starting any activity following must be thought in advance :Ans. Objectives , Alternatives , Costs involved 3. Choose the correct answer. What is " Content message"? Ans. Information about topic under discussion 4. Choose the correct answer. Communication is the task of imparting :Ans. Information 5. Choose the correct answer. To build a positive reputation among people, one has to take care of :Ans. Relationships 6. The shortcomings of oral communication has paved the way for use of written communication. a) true b) false Ans. A 7. Goals keep our ________ straight. Ans. Priorities 8. Choose the correct answer. Projective listener is :Ans. He tries to positively understand the views of speaker 9. Feedback is immediate in business organization. a) true b) false Ans. A 10. Outer confidence will bring ________ confidence. Ans. Inner 11. In the ________ stage if the stressor does not go away, the body cannot repair the damage and must remain alert. Ans. Resistance 12. ________ helps to promote sales of organization. Ans. Advertisement 13. Mental conditioning is central to listening improvements.

a) true b) false Ans. A 14. Choose all that apply Following acts as guidelines for the manager to analyze the problem and give response :Ans. Experience , Common sense 15. Match the following: Question Answer 1. Upward communication 1. Improvement suggestions 2. Formal communication 2. Official communication 3. Lateral communication 3. Coordinate tasks 4. Downward communication 4. Job instructions 16. We have less than one fifth of our total time as working time. a) true b) false Ans. A 17. Choose all that apply Stress at times works :Ans. As motivator , As positive force 18. Tele prospecting is calling customers to maintain and nurture key account relationships. a) true b) false Ans. B 19. Choose all that apply. When there is lack of perspective, one should :Ans. See things from a different point of view , Look at the present with an eye towards future , Study other cultures 20. Choose all that apply. Guidelines for effective listening are :Ans. Exercise mental discipline , Keep interest in speaker by looking at him , Be present in time 21. ________ normally consists of outward number and date of any previous correspondence. Ans. Reference 22. Choose the correct answer. "Communication is an exchange of facts, ideas, opinions, emotions by two or more persons." It is quoted by : Ans. Newman and Summer 23. Choose all that apply. Goals need to be :-

Ans. Planned , Evaluated , Identified 24. Technical language should not be used while writing the minutes of the meeting. a) true b) false Ans. A 25. The barrier to communication is called________. Ans. Noise 26. Choose the correct answer. Mechanical barriers are due to :Ans. Disturbances in devices used for communication 27. Choose the correct answer. Instant Messaging (IM) is :Ans. The real time communication that takes place among users who are logged on to the computer at the same time 28. Choose all that apply. Horizontal communication serves the following purposes :Ans. Task coordination , Problem solving , Conflict resolution 29. Choose all that apply. What is staff report? Ans. It is a popular form of report , It differs from others in its organization of its contents , It arranges content in a fixed plan 30. ________ listener does not listen carefully but shows that he is listening. Ans. Fake 31. Intimate distance is rarely appropriate in business dealings. a) true b) false Ans. A 32. ________ listener decides in advance that the subject is difficult to understand. Ans. Prejudiced 33. ________ meetings will include discussion with fellow workers. Ans. Informal 34. Match the following: Question Answer 1. Fear of risk 1. Cause of stress 2. Stress 2. Positive and negative 3. Strain 3. Continuous stress 4. Conviction 4. Strong beliefs 35. Choose the correct answer. It is a statement which describes an opinion :Ans. Report 36. Choose all that apply The vision should be based on :-

Ans. Talents and dreams , Hopes and passion 37. Choose all that apply. Mechanical barriers in communication includes :Ans. Bad telephone connection , Whistling loudspeakers 38. Lack of ________ causes stagnation and inertia. Ans. Flexibility 39. Choose the correct answer. Written communication is a Ans. Non-Direct Communication 40. Choose the correct answer. What is meant by vision? Ans. It means that the future must be seen and communicated to the team 41. Choose the correct answer. Steps for writing for formal meetings are :Ans. Agenda, meeting, minutes, follow up 42. Choose all that apply. What is post script? Ans. It comes from Latin word post scriptum , It means whatever has been written afterwards 43. Advertising materials like leaflets, giveaways, labels are included in house journals. a) true b) false Ans. B 44. Choose all that apply Demerits of grapevine are :Ans. Less credible , Distorted , Unreliable 45. ________ is a list of topics to be covered in a meeting. Ans. Agenda 46. Choose the correct answer. What is Halo effect? Ans. It is based on the trust/distrust that the listener has of the speaker 47. Thinking and planning ahead wastes time. a) true b) false Ans. B Multiple Choice Multiple Answer Question The areas which help you to develop a mindset are :Correct Answer Crystallized thinking , Sincere desire , Confidence Your Answer Crystallized thinking , Sincere desire , Confidence

Multiple Choice Single Answer Question What is Halo effect? Correct Answer It is based on the trust/distrust that the listener has of the speaker Your Answer It is based on the trust/distrust that the listener has of the speaker Match The Following Question Correct Answer Your Answer Inward address Receivers address Receivers address Head Address Senders Address Senders Address Written Communication Non- Direct communication Non- Direct communication Business letter legal evidence legal evidence Outward Number Further reference Further reference Multiple Choice Multiple Answer Question This makes communication difficult :Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Multiple Choice Single Answer Question People are drawn to others naturally who :Correct Answer Help them Your Answer Help them Multiple Choice Single Answer Question

A high score in Systematic Problem-Solving Process indicates :Correct Answer You are analytical Your Answer You are analytical Multiple Choice Single Answer Question Strong Self-Management Competence' means :Correct Answer You are selective in what you do Your Answer You are selective in what you do True/False Question The complimentary close of a letter must agree in tone with salutation. Correct Answer True Your Answer True Multiple Choice Single Answer Question Which is an informal meeting? Correct Answer Discussions with fellow workers Your Answer Discussions with fellow workers Multiple Choice Multiple Answer Question The six P's to guide a meeting are :Correct Answer Purpose and participants , Preparation and procedure , Performance and post mortem Your Answer Purpose and participants , Preparation and procedure , Performance and post mortem Multiple Choice Multiple Answer Question Holding your head high would be sign of :Correct Answer Honour , Confidence Your Answer Honour , Confidence Multiple Choice Multiple Answer Question

Reference means :Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent Your Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent Select The Blank Question ________ acts as barrier to listening. Correct Answer Emotions Your Answer Emotions Multiple Choice Multiple Answer Question Argument means :Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view Your Answer Forcing your view point on others , Forceful attempt to change other's point of view Select The Blank Question Memorandums are ________ letters. Correct Answer Internal Your Answer Internal True/False Question It is necessary to have subject for a letter. Correct Answer True Your Answer False Select The Blank Question ________ meetings will include discussion with fellow workers. Correct Answer Informal Your Answer Informal

Select The Blank Question The best way in a positive relationship is to admit when you are ________. Correct Answer Wrong Your Answer Wrong Select The Blank Question ________ are the building blocks for success. Correct Answer Goals Your Answer Goals True/False Question The shortcomings of oral communication has paved the way for use of written communication. Correct Answer True Your Answer True Multiple Choice Single Answer Question Communication is a :Correct Answer Continuous process Your Answer Continuous process True/False Question Lateral communication is between co-workers. Correct Answer True Your Answer True Multiple Choice Single Answer Question To build a positive reputation among people, one has to take care of :Correct Answer Relationships Your Answer Relationships

Multiple Choice Single Answer Question It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :Correct Answer Telecommunication Your Answer Telecommunication True/False Question Memorandums do not require preliminary explanation, justification and persuasive strategy. Correct Answer True Your Answer True Select The Blank Question ________ helps to promote sales of organization. Correct Answer Advertisement Your Answer Advertisement Multiple Choice Single Answer Question If bank is time then we receive how many dollars in terms of seconds in a day? Correct Answer 86400 Your Answer 86400 True/False Question Appearance has nothing to do with how the communicator's message will be received. Correct Answer True Your Answer True True/False Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future. Correct Answer True

Your Answer True Multiple Choice Single Answer Question Turning your vision into reality is :Correct Answer A process Your Answer Takes time Select The Blank Question It is said that Indians are good Planners but bad ________. Correct Answer Executors Your Answer Executors Select The Blank Question Once the vision is identified it has to be illustrated with a concrete goal called ________. Correct Answer Mission Your Answer Mission Multiple Choice Multiple Answer Question Areas where we can set goals are :Correct Answer Personal development , Physical development , Professional accomplishment Your Answer Personal development , Physical development , Professional accomplishment True/False Question Snap reaction is a type of physical barrier. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Wisdom lies in :Correct Answer Accepting your mistakes , Apologize but do not demand from others , Think over the actions performed

Your Answer Accepting your mistakes , Apologize but do not demand from others Select The Blank Question The last thing one knows is what to put ________. Correct Answer First Your Answer First True/False Question Vision has nothing to do with prediction but everything to do with hope. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question A person tends to break another person's trust when :Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility Select The Blank Question The missing step in Software lifecycle is Analysis, ________, Coding and Implementation. Correct Answer Design Your Answer Design Match The Following Question Correct Answer Your Answer Body recognizes the stressor and prepares to fight Alarm stage Alarm stage Work hard Not at the cost of family or health Not at the cost of family or health Stop taking on more work To get rid of overload

To get rid of overload Deeper conviction Stronger the person Stronger the person Multiple Choice Single Answer Question One should look at the present with the eye towards :Correct Answer Future Your Answer Future Multiple Choice Multiple Answer Question Some of the strategies to prevent stress from becoming distress are :Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace Your Answer Develop proper perspective , Work in areas of strength , Avoid ratrace Multiple Choice Multiple Answer Question Different types of grapevine chains are :Correct Answer Gossip , Cluster , Probability Your Answer Gossip , Cluster , Probability True/False Question While writing memos the writer needs to be concerned about the sensitivity of the wordings. Correct Answer False Your Answer False Multiple Choice Single Answer Question The first step to become a great manager is to have :Correct Answer Common sense Your Answer Common sense Multiple Choice Multiple Answer Question The broad purpose of a meeting is to :-

Correct Answer Inform , Persuade , Instruct Your Answer Inform , Persuade , Instruct Select The Blank Question Our________ has the potential to limit us. Correct Answer Past Your Answer Past BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. _________ communication occurs when superiors intimate messages to subordinates. Downward;Horizontal;Verbal;Upward Ans. Downward 2. Choose the correct answer. It can be created by using templates or macros :a) Mail b) Memorandum c) Agreement d) Report Ans. 3. Management can function smoothly without Communication. a) true b) false Ans. B 4. Choose the correct answer. Post - mortem of a meeting is :a) Glancing through the proceedings of the whole meeting to see if any changes and improvements to be made for the next meeting b) Rooms to be booked for the members who participate in the meeting c) Preparing minutes of the meeting d) Making sure that all items to be discussed in the meeting are listed Ans. A 5. The official record of the proceedings and decision of the meeting is called _________. Review;Summary;Minutes;Agenda Ans. Minutes 6. There is no perfect communication free of all barriers. a) true b) false Ans. A 7. Choose the correct answer.

"Defensiveness" means :a) Receiver's hurried interpretations about communication b) Receiver trying to justify himself c) Receiver is indifferent to the speaker d) Receiver not willing to learn from the communicator Ans. B 8. Informal meetings require an agenda to be made compulsorily. a) true b) false Ans. B 9. Human body reacts to stress in two stages. a) true b) false Ans. A 10 Horizontal communication is also called as ___________ communication Grapevine;Formal;Lateral;Informal Ans. Lateral 11. Choose the correct answer. What is meant by " Social context"? a) It is the way in which time influences interaction b) It refers to the way in which the nature of relationship between communication, as well as who is present c) It refers to the way the environment affects communication d) It refers to the ethnic or national background of sender/receiver that affects communication Ans. B 12. The largest single cost in most businesses is _______________. People;Assets;Premises;Infrastructure Ans. People 13. Choose the correct answer. Contingency planning is :a) Setting time for communicating vision b) Setting aside a time to think and come up with a potential problem c) Explaining the vision of the company d) Discussing the mission statement Ans. B 14. Choose the correct answer. What is " Content message"? a) Information about topic under discussion b) Signals indicating how sender and receiver feel about each other c) Act of communicating messages d) Frame of mind

Ans. A 15. Choose all that apply Perspective is :a)____ The ability to see the future in a big way b)____ The ability to see the present moment and immediate events against the background of a larger reference c)____ The angle through which a person sees the circumstances d)____ The ability to see the past in a clear way Ans. 16. Choose the correct answer. Objectives of the letter can be known in one glance by reading the a) Reference b) Subject c) Matter d) Body Ans. B 17. The last thing one knows is what to put __________. In centre;Throw;First;Eliminate Ans. First 18. Choose all that apply Personal and negative emotions which make it difficult to do our best are :a)____ Jealousy b)____ Anger c)____ Strife d)____ Happiness Ans. A,b,c 19. Choose the correct answer. This consists of the name and address of the person to whom the letter is being sent. a) Head address b) Inside address c) Both of the above d) None of above Ans. B 20. Choose all that apply This makes communication difficult :a)____ One party talks and the other listens b)____ One party gets angry c)____ Being friendly d)____ One party keeps focus on themselves Ans. A,b,d 21. Choose the correct answer. A high score in Innovative Skills indicates

a) You are analytical b) You are liberator of ideas c) You are selective in what you do d) You are open to learning Ans. B 22. Choose all that apply Advertising material is :a)____ Leaflets b)____ House Journals c)____ Brochures d)____ Pamplets Ans. A,c,d 23. Communication has come from Latin word _______________. Communique;Cummins;Commune;Commute Ans. Cummins 24. Choose all that apply Which of the following are physical barriers? a)____ Ignorance of media b)____ Environmental stress c)____ Difference in languages d)____ Subjective stress Ans. A,b,d 25. Choose all that apply The end part of presentation layout contains :a)____ Give summary b)____ Make final remarks c)____ Present the main body d)____ End on positive note Ans. A,b,d 26. Major uses of staff reports are the branches of Armed forces. a) true b) false Ans. A 27. Choose all that apply The vision should be based on :a)____ Talents and dreams b)____ Hopes and passion c)____ Knowledge d)____ Understanding Ans. A,b 28. Getting organized is the solution for not wasting time on lost items. a) true

b) false Ans. A 29. Choose the correct answer. We waste our time that we could spend productively due to :a) Positive emotions b) Negative emotions c) Passive emotions d) Active emotions Ans. 30. Choose all that apply The different types of barriers that can come in the way of effective communication are :a)____ Physical b)____ Cultural c)____ Mechanical d)____ Social Ans. A,b,c 31. Choose the correct answer. The feedback reaches the manager much faster through which channel? a) Upward b) Downward c) Grapevine d) Lateral Ans. 32. Choose all that apply The advantages of written communication are a)____ Accuracy b)____ Can be recorded c)____ Brevity d)____ None of above Ans. A,b,c 33. Choose all that apply Business letters can be useful in different ways like a)____ Legal evidence b)____ Permanent information c)____ Recovering dues d)____ None of above Ans. A,b,c 34. Choose all that apply Discussion is defined as :a)____ An argument wherein you prove yourself to be right than the other party b)____ The interchange of ideas with a goal of finding the best solution to the problem c)____ This is positive and healthy

d)____ It results in dissatisfaction between both the parties Ans. B,c 35. The manager has access to information and __________________. Finance;Data;Material;People Ans. Material 36. The whole concept of achieving success begins with how you think. a) true b) false Ans. A 37. Written communication is a direct communication. a) true b) false Ans. B 38. A successful employer is one who shows ____________to his employees. Importance;Compassion;Indifference;Resent Ans. Compassion 39. __________means that the future must be seen and communicated to the team. Mission;Goals;Vision;Objectives Ans. Vision 40. Match the following: 1. Achievers (1) 1. Take care of men and then money 2. Success (6) 2. Look for area of agreement 3. Advantage (5) 3. Avoid arguments 4. Positive relationship (4) 4. Listen to others 5. Does not help in the long run 6. Dealing with people 41. Choose the correct answer. If a person taps his feet/foot, it is the indication of :a) Impatience b) Interest c) Rigid d) Diffidence Ans. A 42. Choose all that apply The activities included in written communication are a)____ Business Letters b)____ Reports c)____ Notices d)____ Telephone Meetings Ans. A,b,c 43. Choose all that apply Which of the following is applicable to "Message" ?

a)____ The decoded communication becomes a message b)____ The reply sent by the communicate c)____ The encoded idea takes shape of the message d)____ The medium to deliver the message Ans. B,c 44. Feedback is immediate in business organization. a) true b) false Ans. A 45. ___________are the building blocks for success. Goals;Mindset;Positive thinking;Attitude Ans. B 46. Match the following: 1. Work hard ( ) 1. Exhaustion stage 2. Stop taking on more work ( ) 2. Resistance stage 3. Deeper conviction ( ) 3. Alarm stage 4. Body recognizes the stressor and prepares to fight ( ) 4. Stronger the person 5. To get rid of overload 6. Not at the cost of family or health 47. Match the following: 1.Written Communication (5) 1. Receivers address 2.Business letter (3) 2. Further reference 3.Outward Number (2) 3. legal evidence 4.Inward address (1) 4. Senders Address 5.Head Address (4) 5. Non- Direct communication 48. Choose the correct answer. What is a greeting to the receiver of the letter? a) Heading b) Body of the letter c) Salutation d) Complimentary close Ans. C 49. Choose all that apply Functions of downward communication are :a)____ Job instructions b)____ Indoctrination c)____ Feedback information d)____ Communication between co-workers Ans. A,b,c 50. The best relationship is one in which both the parties are constantly _____________ from one another.

Giving;Dividing;Receiving;Adding Ans. Receiving 51. Tele prospecting is calling customers to maintain and nurture key account relationships. a) true b) false Ans. B 52. Choose all that apply Tools of planning are :a)____ Franklin planner b)____ Day runner c)____ Day times d)____ News Papers Ans. 53. Choose all that apply Essential parts of business letters would be a)____ Head address b)____ Date c)____ Enclosures d)____ Outward number Ans. A,b,d 54. Choose all that apply The Head address includes a)____ Tel no. b)____ Name of organization c)____ Name of person d)____ Subject Ans. A,b 55. Choose the correct answer. Unjust assumptions are :a) Misinterpretation of message b) Hurried interpretations c) All know attitude of receiver d) Indifferent attitude toward sender Ans. B 56. Choose all that apply The body of the letter may be divided into a)____ Reference Para b)____ Opening Para c)____ Main communication d)____ Closing paragraph Ans. B,c,d BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS

1. Choose the correct answer. What is Strain? a) When pressure and stress is continuous, it becomes strain b) Positive stress becomes strain c) Avoidable stress becomes strain d) Stress which be avoided becomes strain Ans. A 2. Choose all that apply. Memo is :a)___ An inter office communication b)___ A routine type of communication c)___ Direct written messages d)___ It covers the vital bit of information Ans. A,b,c 3. All dreams have a_________ a)value b)cost c)part d)chance Ans. Cost 4. In the _________stage if the stressor does not go away, the body cannot repair the damage and must remain alert. a)strain b) Resistance c)alarm d)exhaustion Ans. Resistance 5. Choose the correct answer. A successful employer is one who is :a) Skilled b) Experienced c) Has a position of authority d) Friendly and warm Ans. D 6. Regular disciplines are tasks that we complete daily. a) true b) false Ans. A 7. Choose the correct answer. It sometimes bring out the best in people :a) Stress b) Distress c) Strain d) Tension Ans. A 8. Choose the correct answer. What it is similar to an ordinary store or shop, virtual trading? a) Capital market

b) Physical market c) Electronic market d) Share market Ans. C 9. Rivalry is one of the major reasons that discourage horizontal communication. a) true b) false Ans. A 10 Choose all that apply. Channel is the :a)____ Method for delivering message b)____ Medium for delivering message c)____ Method for decoding d)____ Method for encoding. Ans. A,b 11. Planning ahead will eliminate the wastage of time due to unexpected delays . a) true b) false Ans. A 12. The secretary and chairman work together to prepare the minutes of the meeting. a) true b) false Ans. B 13. Choose the correct answer. One should look at the present with the eye towards :a) Past b) Present c) Future d) Time Ans. C 14. Time goals are announced at the end of the meeting. a) true b) false Ans. 15. A person with vision sees only that which is immediate. a) true b) false Ans. A 16. Choose the correct answer. Downward communication consists of :a) Job rationale b) Job instructions

c) Indoctrination d) Job procedures Ans. B 17. Choose the correct answer. Getting rid of non-essential task is one of the keys to :a) Management b) Effective time management c) Saving energy d) Wastage of time Ans. B 18. Choose all that apply The three step plans which will put our priorities into practice are :a)____ Evaluate b)____ Eliminate c)____ Enlight d)____ Estimate Ans. 19. Choose the correct answer. The most effective way of communication a) Verbal b) Written c) Visual d) All of above Ans. B 20. The inside address of the letter and the address on the envelope are different. a) true b) false Ans. B 21. Due to effective___________, the manager comes to know the hidden ability of his subordinates Ans. Communication 22. Goals organize the ideas that we have for our_____________. Ans. Future 23. ___________ is a driving force and continues even after the mission statement is achieved. a)vision b) Social responsibilities c)objectives d)goals Ans. 24. Choose all that apply The areas which help you to develop a mindset are :a)____ Crystallized thinking b)____ Sincere desire c)____ Confidence

d)____ Act Ans. A,b,c 25. Tele sales is generating and qualifying new leads for closure by another sales channel. a) true b) false Ans. B 26. Choose all that apply If the eye contact is brief or we take our eyes off the person soon, it indicates :a)____ Nervousness b)____ Confidence c)____ Embarrassment d)____ Intensity Ans. A,c 27. Choose the correct answer. What is meant by vision? a) It is a unified code of practice which supports and enhances cooperation b) It means that the future must be seen and communicated to the team c) It means that positive enthusiasm is the best way of making the work exciting and fun d) Shameless audacity Ans. B 28. Choose the correct answer. It can be used as legal record which may be used in the court of law a) Written communication b) Verbal communication c) Oral communication d) Options b and c Ans. A 29. All managers of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not. a) true b) false Ans. 30. Choose the correct answer. Barrier for written communication can be a) Sound b) Physical disturbance c) Language d) All of above Ans. C 31. Match the following:

1. It is the oral expression of knowledge, viewpoint and emotions (5) 1. Adaptation 2. The process which tells how three parts of voice quality blend with each other (2) 2. Style 3. Fitting a message to a specific receiver (1) 3. Projective listener 4. It is not only a physical process but also requires psychological involvement of the listener (4) 4. Listening 5. Talking 6. Word choice 32. Technical language should not be used while writing the minutes of the meeting. a) true b) false Ans. A 33. No one can achieve his dreams with _________energy and ideas. Ans. Average 34. Choose all that apply In order to realize new things one should :a)____ Be willing to do new things b)____ Look for ideas c)____ Be observant d)____ Wait for things to happen on their own Ans. A,b,c 35. _____________ listener decides in advance that the subject is difficult to understand. Ans. Prejudiced 36.____________ helps to promote sales of organization. Ans. Advertisement 37. Match the following: 1. Non verbal communication (2) 1. Psychological process 2. Voice quality (5) 2. Adaptation 3. Talking style (3) 3. Oral expression 4. Vocabulary (4) 4. Word choice 5. Vocal expression 6. Gestures 38. Choose the correct answer. Written communication is a a) Direct Communication b) Non-Direct Communication c) Parallel communication d) None of above

Ans. B 39. Choose all that apply The broad purpose of a meeting is to :a)____ Inform b)____ Persuade c)____ Instruct d)____ Train Ans. A,b,c 40. Choose all that apply Body language refers to :a)____ Gestures b)____ Facial expressions c)____ Body movements d)____ Attitude Ans. A,b,c 41. Choose all that apply Treat everyone as important and :a)____ Estimate them b)____ Do not underestimate them c)____ Understand them d)____ Complain about them Ans. B,c 42. Choose the correct answer. Visual aids are used to convey :a) Beginning of presentation b) Middle of presentation c) Vital points of the presentation d) End of presentation Ans. C 43. Choose the correct answer. This is a letter written inside the organization? a) Reports b) Audit report c) Memorandum d) Application Ans. C 44. ___________normally consists of outward number and date of any previous correspondence. a)subject b) Reference c)salutation d)opening paragraph Ans. Reference 45. Choose all that apply What is extranet?

a)____ It is an electronic platform b)____ It sends purchase order to suppliers through this channel c)____ It is also called as E-commerce d)____ This concept is called supply chain management Ans. A,b,d 46. Choose the correct answer. Advantage of reading presentation is :a) Accuracy is maintained b) Memory becomes powerful c) Punctuation marks are missed d) Eye contact is not maintained with audience Ans. 47. Choose the correct answer. These are permanent records for business a) Letters b) Business letters c) Telephonic talks d) Options a and c Ans. B 48. Choose the correct answer. Barrier for written communication is :a) Sound b) Physical disturbance c) Language d) Interpretation Ans. C 49. Choose all that apply Physiological noise is in the form of :a)____ Hearing disorders b)____ Illness c)____ Egotism d)____ Hostility Ans. A,b,c 50. Hearing disorders or illness etc falls into the category of ________ noise. Ans. Physical 51. The concept of achieving success begins with __________ mental attitude. Ans. Positive 52. items to be covered to achieve the goals of the meeting are ______ Ans. Agenda & list