Académique Documents
Professionnel Documents
Culture Documents
Insurance
Media Plan book
Jacqueline Hill
Katie Kirk
Jenny Kohn
Caitlin Morris
Lindsay Tully
Part I:
Secondary Research – Marketing
Background
Company Analysis
State Farm’s Mission Statement:
“State Farm's mission is to help people manage the risks of everyday
life, recover from the unexpected, and realize their dreams.
Our vision for the future is to be the customer's first and best choice in
the products and services we provide. We will continue to be the
leader in the insurance industry and we will become a leader in the
financial services arena.
Our customers' needs will determine our path. Our values will guide
us.”
Today, State Farm insures more cars than any other insurer in North
America. They are the leading U.S. home insurer. More than 17,000
agents and 68,000 employees serve over 75 million policies in the
United States and Canada.
State Farm supports efforts to ensure that all children have access to
an education. This will allow them to achieve their greatest potential
and prepare them to be active participants in a nation and economy
that continues as a global leader. Some examples of educational
contributions from State Farm:
•Foundation Grants
•Scholarships
•Other Programs
•Company Grants
•State Farm Community Volunteers
Strong Neighborhoods
2. State Farm was the Promotional Sponsor for Disney and Pixar’s
CARS animated movie in April 2006 and the Promotional Sponsor
of Disney and Pixar’s CARSRoadTrip ’06, which followed the
premiere of the movie. Both State Farm and Disney and Pixar
were thrilled to work together. According to State Farm’s
website, "State Farm is excited about our involvement in the
launch of CARS. It's a great opportunity to showcase our
commitment to cars and drivers in a way that makes auto
insurance fun and relevant to all ages," said Pam El, Vice
President, Marketing. "The theme of the movie and the mission
of State Farm are very consistent. As the largest insurer of cars
in the U.S., this is a perfect fit."
3. State Farm promotes many events nationwide, but they also offer
several promotional benefits for their employees, such as health
promotion, advantages to quit smoking and assistance programs.
Here are just a few examples, according to State Farm’s website:
“From yoga to healthy cooking to weight loss classes,
a variety of wellness programs are offered in many
State Farm work locations. As a State Farm
employee, you can also take advantage of our US
Discount program which allows employees to obtain
membership to local fitness centers at discounted
rates.”
Allstate
According to Allstate.com, “The Allstate Corporation is the nation’s
largest publicly held personal lines insurer. A Fortune 100 company,
with $157.5 billion in assets, Allstate sells 13 major lines of insurance,
including auto, property, life and commercial. Allstate also
offers retirement and investment products and banking services.
Allstate is widely known for their ‘You’re In Good Hands With Allstate’
slogan. Allstate was founded in 1931 and became a publicly traded
company in 1993.”
Allstate lists their financial ratings for the previous years as follows:
Financial Ratings
Financial Ratings: 2006 2005 % Change
Net Income Per Diluted
Share $7.84 $2.64 197
(in dollars)
Operating Income ($ in
$4,888 $1,582 209
millions)
Geico
According to Geico.com, Geico was started in the 1930s and its original
customer base came from those enlisted in the military. Geico’s
founder wanted to find a way to offer lower insurance premium rates
by appealing to a select customer base. Today, according to A.M. Best,
Geico is the 4th largest private passenger auto insurer in the U.S.
• Geico has over 8 million policyholders
Television
1. Major network Stations
ABC, NBC, CBS, FOX
2. Popular Cable Networks
Univision
National sponsor for Sabado Gigante (tv show)
3. ESPN
4. Nickelodeon
Internet
1. Weather.com
2. Microsite called nowwhat.com
Commercial spots and print ads advertising for the
microsite
Sponsorship
1. Official insurance sponsor of Major League Baseball
2. Official insurance sponsor of National Football League
3. Official insurance sponsor of Nascar
Alternative Media
1. Corporate sponsor of NCAA
Slogan
“Like a good neighbor, State Farm is there.”
Focus
Friendly, reliable feeling
Ensures that you can get optimal service for the same
price as their competitors
Guarantees friendly, knowledgeable insurance agents
Allstate’s Current Media Use
Television
1. Major networks
ABC, NBC, CBS, FOX
Print
1. Nascar
Major print campaign emphasizing safe driving on and off
the track
Sponsorships
1. College football
2. Sugar Bowl in New Orleans
3. Mexican National Soccer Team
4. United States Olympic team
5. Latin Grammy Awards
Slogan
“You are in good hands with Allstate”
Have used Leo Burnett for past 50 years
“The right hands make all the difference”
Headline with sports personalities hands featured
Placed in sports magazines
Straight-talk approach
Highlights the benefits of using Allstate
Television
Major networks - ABC, NBC, CBS, FOX
National cable programs
ESPN
CNN
Spike TV
Sponsorship
NASCAR Busch Series driver Mike Wallace
Seasonality – Buying Trends
The most cohesive trend that we noticed in these ten states was that
most of them lie on the outer boundaries of the U.S., with the
exception of Nebraska and Iowa. Also, none of them lie in the western
U.S., so it appears that insurance tends to have higher premiums the
further west you go. On the other hand, the second chart shows the
ten states that had the largest premium increases from 2006 to 2007.
The trend that can be noticed in the states with the largest premium
increases is a little harder to spot in terms of geography, but almost all
of them are states that are completely inland and most of them lie in
the same region of the Northeast and Midwest. Again, not much is
mentioned in the West so it appears that the prices of auto insurance
premiums fluctuate more on the eastern side of the U.S. Insurance
companies take many things about a region into account when
determining auto insurance rates. Factors that may affect premiums
are parking, traffic population, theft rate, number of accidents, and
percentage of uninsured drivers in a region. Therefore, auto insurance
tends to be more expensive in more populated areas, cities in
particular. This is important because it may have an effect on where a
consumer chooses to live if they are concerned about how much their
insurance rates will be. Typically, homeowners’ insurance rates are
also higher in areas where auto insurance rates are higher. State farm
has auto insurance policies placed in all 50 states and Canada, so they
are careful to follow insurance pricing trends to ensure that they have
the least amount of underwriting loss possible, which makes their
finances more successful. There are people at State Farm who are
responsible for researching these topics so that they are always
accurately pricing policies nationally as well as making sure that they
do not place too many policies in a high risk area.
Need: In most states, if you want to drive your own vehicle, you
must be insured.
Search: Ellen McLaughlin says that, “The best search method for
any policyholder is word of mouth.” But other options are
searching online, direct mail, etc. State Farm is very easily
accessible online, through television and many other ways. They
are nationwide, so their actual business locations are easy to
find.
Use: The consumers typically try out the insurance company for
a year, or until their current policy is expired. After that point,
they make a decision to either stay with the current company or
go elsewhere.
Pricing/Distribution
• Pricing
• Varies by
Accidents
Traffic violations
Type of car
Number of years licensed
Student
How often car is driven
Number of drivers on plan
• Distribution
• Online
• By phone
• Personal agent
Weaknesses
- Their commercials are serious- unlike Geico who uses humor
-There are still many other insurance companies out there to compete
with
-They’ve been using their “like a good neighbor” slogan for awhile now
Opportunities
- Perhaps advertise all the good deeds and work they do in the
community
Threats
-The many other insurance companies out there
Adam gets into his used silver Honda civic and makes the fifteen
minute commute to Chase bank. On the way, he stops in the
Starbuck’s drive-thru and gets a grande coffee with a shot of espresso.
He arrives at work at about 7:50 am since he begins work at 8 am. He
works throughout the day and takes his lunch break at 1pm. He gets
into his car and drives to Subway about ten minutes away. He orders a
meatball sub sandwich, a bag of potato chips and a large Coke. He
eats lunch there and drives back to work to be back by 2 pm. He
finishes his work day at 5 pm and drives to the local pub to have a
drink with his co-workers. He orders a Bud Light bottle. After a drink,
he drives home to his apartment where he shares rent with two other
males that he met in college.
_______Progressive
_______Allstate
_______State Farm
_______Geico
5. Please rank the factors that would help you choose an auto insurance
carrier from 1 – X (1 being the most important, X being the least
important)
_______Price
_______Well-established company
_______Your parents used it
_____ Coverage
_______Special promotions
_______Other (if applicable)
Please List:_______________________________________________
_______African American
_______Asian
_______Hispanic
_______Caucasian
_______Native American
_______Other (if applicable)
Please List:_______________________________________________
_______17-20
_______21-25
_______26-30
Out of our 100 sampled males, we found that 95% have car insurance.
However, only 17% choose their own insurance provider. Given this low
percentage, we feel that this age group will be picking their own car
insurance post- graduation and would excellent target market. The
research found that 42% ranked Allstate 1st for familiarity, with 33%
selecting State Farm and 25% selecting Geico. Drawing from this
information, we hope to make State Farm number one for familiarity by
significantly increasing brand awareness. 73% listed price as their first
consideration for car insurance, with coverage being the second most
selected answer. The research found that 86% of the sample check
either ESPN.com, ESPN network, or read ESPN Magazine on a daily
basis.
Part III:
Media Plan
In order to reach our target market effectively, 21-25 year old males
who are recent college graduates in an entry-level position, our media
strategy will focus on a nationwide campaign with a variety of different
media and advertisements. We will a media selection of television,
magazines and internet, as well as non-traditional media such as out of
home and sponsorship to reach our target market. The use of this
media will increase the awareness of the reliable service and
competitive pricing that State Farm offers.
We will launch our campaign in November 2008 and it will continue to
run for approximately one entire year following a specific schedule.
Television
According to the Media Handbook, some of the benefits of
television to the advertisers the true to life perspective and
the wide reach of people it offers at any one time.
Magazines
“Magazines as a medium reach a broad range of the
population”. According to the Media Handbook, “94% of all
adults read magazines in any one year, buying about six
different titles in that time period” Magazines can be
considered a pre-shopping experience that allows consumers
to learn about the product before purchasing it.
Internet
Internet is considered to be the ultimate choice in mediums of
advertising. One reason for this is because “the internet is
the first mass medium able to offer a targeted, personal
advertising message”
Out of Home Billboards
It has been said that bigger is better. This is the case when it
comes to billboards. According to The Media Handbook, “The
large size of the poster panel or painted bulletin means that
the outdoor advertising gets noticed.”
Sponsorship
There are several benefits gained from using non-traditional
sponsorship. One major benefit is the “heightened visibility
for the brand name, thereby increasing the chances of
shaping positive consumer attitudes.” Also, the reason why
we chose to do sports sponsorship is because “the majority of
sponsorship spending (69%) goes toward sports-related
events.”
Radio
We chose not to use radio because iPod use is increasing and
continues to increase, especially for our target market.
Another reason why we chose not to use radio advertising is
because of a few drawbacks. According to the Media
Handbook, radio can only offer sound, as opposed to sight and
motion of television. Furthermore, radio ads are usually a
background medium because people are doing something
else at the same time, which makes it more difficult to grab
and keep the consumers’ attention).
Newspaper
We chose not to use newspapers because they are on the
decline and have a few negative aspects to their usage. One
example is that the consumer is usually an active reader,
which basically means that if your headline doesn’t catch the
consumers’ attention, there is a good chance that he or she
will not look at the ad at all.
We will use several different subgroups within each medium
focusing on sports, business and news.
Television: ESPN, CNN and NCAA March Madness on a
primetime channel
Magazines: ESPN Magazine, Sports Illustrated and Maxim
Internet: ESPN.com, CNN.com and Facebook.com
Out of Home: Billboards in Chicago, Dallas, Miami, Los
Angeles & Boston
Sponsorship: NCAA March Madness
Non-Traditional,
Traditional, $195 $105
Traditional Media (65%)
• Television (45%)
• Magazines (30%)
• Internet (25%)
Internet, $48.75
Television,
$87.75
Magazines,
$58.50
Billboards, $42
Sponsorship, $63
The print selection for this campaign is appropriate for our target
market because we are focusing on males, ages 21-25, which is a
main demographic for all of these magazines. From ESPN’s media
kit, men ages 18-24 have the highest readership rate at 30% while
Sports Illustrated have a 24% readership rate for males ages 18-24.
According to Maxim’s media kit, about 70% of the readership is
college educated, which is another main component in our target
market.
• Facebook.com
• CNN.com
Our top priority website is ESPN.com, which will coincide with our
advertising that we will be placing in their magazine and on
television. The ESPN website is the second most-visited website by
all males, ages 18-34. 89% of ESPN.com users visit the website at
least once per day, ensuring that our State Farm advertisements will
be seen. 84% of users are college educated and fully employed,
which is exactly the type of audience we intend to target. Better
yet, ESPN.com users that have bought a new car in the past year
have an index of 132, making car insurance an extremely relevant
advertisement. ESPN.com users are also extremely social; heavy
beer consumers have an index of 161 while those that attend bars
and clubs weekly have an index of 181. Our target audience is
educated and successful, yet still young and enjoys having a good
time. Therefore, State Farm will position itself as a necessity for this
group, as they are going out and being social, yet perhaps
purchasing their first car. We will spend $19.5 million on interactive
banner style advertisements and will use pulsing as our scheduling
strategy throughout the entire year. However, we will run more ads
during the time of March Madness. This is a top month for buying
car insurance, and also coincides with our advertising on television
during the games.
• Dallas
• Miami
• Boston
• Los Angeles
State Farm will be sponsoring an event during one of the peak times
of auto insurance sales throughout the year. March is a month that
is a key player for auto insurance sales during the year. Many
people buy new cars in the Spring after the harsh winter months,
and March is also a good time because many of the new models for
that year have come down a bit in price since they were released a
few months prior. One of the most popular months for sports fans
across the country also happens to be March, as fans throughout
the country create pools and follow closely as they watch their
teams compete in the NCAA Basketball March Madness.
exposure to ads/event
promotion
increased exposure to
ads/event promotion
Part IV:
Creative Strategy
• Ages 21-25
• Sports-oriented
Creative Rationale
The overall creative focus will be a sports theme that relates the
unexpected events in sports games to unexpected occurences in
life. We will rely on humor in regards to the sporting events and
then bring a more serious feel to the importance of insurance and
planning for the unexpected. Each different media vehicle will have
the same call to action, which is to visit State Farm’s website to get
an insurance quote. According to Dan Obrien’s Tapestry
Presentation, online interaction is the most appropriate call to action
for general markets .
TV:
The main creative concept for our TV spot is to show different well-
known sports bloopers or unexpected wins while a voiceover
explains how you can't always be prepared for unexpected
situations in sports, but you can be prepared when it comes to
motor vehicle accidents. It will continue to emphasize the low cost,
unlike the risks of gambling on sports games, and the excellent
coverage for these unexpected incidents. The bloopers will be
chosen depending on where the spot runs. For example, in Chicago
one blooper would be the Cubs' play-off game that ended when a
fan interfered with a game-winning home run. By specifically
chosing sports teams from a particular area, we plan to spark a
relevant interest with the viewer based on their preference for their
local team. The call to action for the ad will be to visit State Farm’s
website to find out more information and get a quote for car
insurance.
Magazine:
In order to reinforce the creative concept from the tv spot, we will
be having a similar creative concept in a print format. There wil be
an image of a dissapointed fan looking at the score board of their
local team (depending on what city the advertisement is placed) as
he heads to leave the arena. The headline will read, “Not every play
can be planned... But you can choose your own car insurance.” The
copy will then emphasize the low cost, high quality insurance that is
available through State Farm. In addition, the call to action for the
ad will be the same as the TV spot.
Internet:
The internet campaign will continue to reflect our main sports
creative strategy while offering a direct link to get a quote from
State Farm’s insurance page. For the Espn.com site, there will be a
banner ad consisting of a game where the viewer has to shoot a
basket into the correct hole. The failed attempted shots will show
the prices of other competitors insurance quotes. The winning hole
will show the State Farm’s prices . This will be an interactive way of
comparing State Farm’s insurance prices while keeping the sports
theme.
Outdoor:
The outdoor campaign will consist of a simple headline over an
image of a rioting crowd after a sports game, with the headline
reading, “Sometimes you have to prepare for the loss, chose State
Farm for the unexpected.” Then there will be the company’s call for
action. The billboard advertisements will be designed to catch our
target market's attention to create a quick, but memorable
impression, leaving the reader thinking about the advertisement
after they have driven past it. According to Gaeblar Ventures, the
majority of people who own automobiles are typically more affluent
and mobile, which assures that billboard ads will directly appeal to
our target market. We will also research the traffic patterns of our
target customer base in the cities we have chosen to run billboards.
Sponsorship:
The sponsorship will focus on a call to action. They will be primarily
revolved around getting the State Farm name out to the millions of
March Madness viewers and directing them to the State Farm
website. The “Like a Good Neighbor, State Farm is there,” slogan
will also be used in this sponsorship because it will be used to
accompany the heavy campaigns that will be run during the same
time period. It is going to be impossible for March Madness viewers
to avoid seeing the State Farm name throughout the competition.
1st Rough Print Advertisement
2nd Rough Print Advertisement
Works Cited
“Allstate Insurance.” 7 October 2007. <http://allstate.com/>
Elliott, Stuart. “State Farm Is There, Right by the Backboard.” New York
Times. 4 October
2007.
http://www.nytimes.com/2007/01/31/business/media/31adco.html