By Kevin Benedict SAP Mentor, Mobility and M2M Analyst

www.netcentric-strategies.com

Eventful Management, surveyed conference attendees to learn about their IT interests and priorities. In 2009 the results ranked enterprise mobility as 17th in priority. In 2010, enterprise mobility was ranked 3rd on the priority list. In 2011, the Aberdeen Group promoted enterprise mobility solutions from the category of nice to have to core strategic imperative. More from Aberdeen Group, mobility is a top 3 IT priority in 2011 Sybase survey says over 60% of companies planning 5 or more mobile applications this year. SAP invested $5.8 billion in 2010 for Sybase

Mobility is the new desktop. All applications need to be mobile. ~ Dr. Raj Nathan, executive vice president and chief marketing officer, Sybase Mobility is the new frontend to business applications. 80% of business applications will be used on mobile platforms within three or four years. ~ Jim Snabe, Co-CEO SAP SAP will require thousands of different integrated mobile applications. ~ Prashant Chatterjee, VP SAP Mobility We have more than 2,000 mobile deals in the pipeline. Sybase CEO John Chen (at SAPPHIRENOW 2011) We expect to build no more than 10% of the mobile applications. Sybase CEO John Chen (at SAPPHIRENOW 2011) Jim Snabe announced a new category of mobile solutions 360 view of customers - All customer details, invoices, payments, deals, status etc.

Providing mobile access to ERPs is second only to reducing costs in priorities. Provide visibility to business processes and information across functions and departments. Enable timely decision making Automatically deliver process alerts Automatically deliver KPI alerts Deliver Role-based home pages for mobile users Provide front-line workers with mobile information to make decisions.

Mobile Workflows Approvals and Alerts Mobile Field Service Automation Mobile CRM and Sales Force Automation Mobile Enterprise Asset Management Mobile Business Intelligence Mobile Data Collection Proof of Delivery Database and Document Queries Knowledge Management Supply Chain Chain of Custody Mobile Collaboration and Enterprise Social Networking

More Efficiencies More Productivity Faster Responses to Issues Better Customer Service Faster and More Knowledge Compliance Accountability Visibility Improved KPIs Better Documentation Competitive Advantages

DirectTV on iPads and iPhones

Military investigators have pointed to data overload as the cause of poor decision making that led to civilian casualties.

Hundreds of sensors were reporting problems.

We discovered a kind of paralysis that gripped this rig in critical places at critical times.

Jive We believe in crowdsourcing answers, transparency, and open dialogue. We believe in giving everyone a simple and powerful user experience, one that lets them trust their instincts, communicate naturally and get rewarded for it.

Context Aware Location Aware Task Aware Situational Awareness Priority Aware 3D views 360 degree views

Dr. John Snow and Henry Whitehouse

SAP - On Premise, On Demand, On Device, In-Memory

Eclipse
Example

SAP Applications

Databases

Sybase Unwired Platform

SAP and Partner Applications

J2EE Connector Architecture Web Services

Example

Software Applications
Example

Custom Applications

Control

Files

Management Console

Afaria

Mobilized ERPs Integrated sales and services processes (customer facing selling time) EAM, GPS Tracking, M2M, Field Services, Knowledge Management, Scheduling, Sales and mobile CRM Real-time business analytics Vehicle or mobile workforce tracking Mobile knowledge management Context aware, mission aware, user aware Geo-tagging assets Geo-spatial and Map views - views of past, present and future Augmented reality on mobile devices M2M high value assets with sensors Human Capital Management qualifications

Mobile architectural frameworks Mobile infrastructure frameworks Mobile user interface and experience frameworks Mobile device management Mobile application management Mobile user management Mobile security management Mobility governance Change management Mobile operating systems and development environments Wireless network communications

PG&E had dispatcher teams that worked at each of the 67 local PG&E offices. 1,500 work crews 5,000 specialists 50 million customers To improve scheduling, PG&E consolidated management centers and standardized on a central scheduling solution. They now have a unified, network centric view of real time operations, crews, locations, tasks Now they have the flexibility to reschedule work or move crews in real time to where they are most needed.

Strategies must be aligned with technologies

The Pony Express delivered letters between St. Joseph, MO and Sacramento, California in the unheard time of 10 days. It was an enormous undertaking, requiring 156 stations, 120 riders, 400 horses and hundreds of employees.

In a disconnected world.

Getting the right information, to the right people, for the right decisions is the driving force behind mobilizing the workforce. Much of this is also related to volatility - the need to be able to react as quickly as possible to customer and market issues without being tethered to a desktop.

Colonel John Boyd

1. 2. 3. 4.

Competitive Decision Making Compressing Time Using Time as an Ally Energy Relationships

In order to win or gain superiority we should operate at a faster tempo than our adversaries or inside our adversaries time scales. ~ Colonel John Boyd.

Activity-Based Intelligence is a strategy for developing intelligence using the combined capabilities of surveillance, data collection management, analytic tradecraft and flexible and discoverable data management.
1. Collect, characterize and locate activities and transactions 2. Identify and locate actors conducting the activities and transactions 3. Identify and locate networks of these actors 4. Understand the relationships between networks 5. Develop patterns of life/work

1. Connected and Mobilized ERPs 2. Connected Workforce, assets and inventories 3. 360 degree and 3D view of the operational area 4. Asset and workforce tracking 5. Work and task status visibility 6. Business process and KPI alerts 7. Unified views 8. Dynamic real time scheduling 9. Integrated end-to-end back office systems 10.Real time analytics and decision making 11.OODA capabilities

1. It is not just about technology. It is about decision making speed and real-time management. 2. Unified and integrated views are needed. 3. Managers and processes need to evolve 4. Decision making needs to evolve 5. Data needs to be analyzed and placed in context to events. 6. The right information, in the right context, in the right amount to the right person at the right time is important. 7. Speed is important to Best in Class