Course Catalog

Adobe Courses
Acrobat 9 Pro
Course Number: 12044
Understand Acrobat 9 Pro with LearnSmarts Acrobat

9 Professional LearnSmart Video Training. In this new
course, youll learn everything about Acrobat 9 Professional
and how to build a multimedia PDF and support for flash
video in documents. And youll have the knowledge you
need to fully understand Acrobat 9 Professional.
Become an expert in Dreamweaver CS4 with instruction

from instructor Deborah Berg. Deborah combines
technical knowledge with real-world experience to
help you learn, retain, and apply the skills taught in this
comprehensive training product. When you complete this
training, youll feel confident using all the features of
Dreamweaver CS4.
Understanding the Interface........................ 12394_001
Introduction................................................. 12044_001
Acrobat Distiller.......................................... 12394_002
Planning...................................................... 12044_002
Creating PDFs............................................. 12394_003
Web Design 101.......................................... 12044_003
Adobe PDF Maker...................................... 12394_004
Tables.......................................................... 12044_004
Links and Bookmarks................................. 12394_005
Links............................................................ 12044_005
Acrobat Features......................................... 12394_006
Productivity Tools....................................... 12044_006
Manipulating PDF Documents.................... 12394_007
Editing and Reviewing PDFs...................... 12394_008
Templates.................................................... 12044_007
Dreamweaver CS5
AP Elements................................................ 12044_009
XHTML....................................................... 12044_008
Forms........................................................... 12044_010

Experienced web design trainer Debbie Berg instructs you
on how to build standards-based websites step-by-step and
prepares you for the ACA Web Communication Using
Dreamweaver CS5 certification. Youll learn all the web
design essentials, including importing FLV files directly
into Dreamweaver, how to work with CSS, site publishing
and site management and collaboration. By the end of this 6
hour course, you will be able to use all of the Dreamweaver
CS5 tools to create visually striking web designs.
Planning and Preparation............................ 12501_001
Text Formatting and Structure..................... 12501_002
Links............................................................ 12501_003
Working with Images.................................. 12501_004
XHTML....................................................... 12501_005
Templates.................................................... 12501_006
CSS Essentials............................................. 12501_007
Working with CSS ...................................... 12501_008
AP Elements................................................ 12501_009
Working with Tables................................... 12501_010
Working with Forms.................................... 12501_011
Interactivity................................................. 12501_012
Behaviors..................................................... 12501_013
Productivity................................................. 12501_014
Site Publishing............................................ 12501_015
Site Management and Collaboration........... 12501_016
LearnSmart - www.learnsmartsystems.com
v 11012011
Dreamweaver CS4
Site Publishing............................................ 12044_011

Site Collaboration....................................... 12044_012

Fireworks CS5
Learn how to design for mobile platforms, create websites,

rich Internet applications (RIAs), user interfaces,
interactive layouts and rich prototypes that are editable in
both vector and bitmaps modes with web designer Debbie
Berg in this Fireworks CS5 Fundamentals LearnSmart
Video Training. When you complete this comprehensive
Fireworks CS5 training you will have possess all the
necessary skills to create dynamic and vibrant graphics for
the web and almost any other device.
Introduction to Fireworks............................ 12367_001
Vector Shapes and Fills............................... 12367_002
Vector Paths................................................. 12367_003
Bitmap Graphics.......................................... 12367_004
Working with Text....................................... 12367_005
Working with Layers................................... 12367_006
Templates.................................................... 12367_007
Saving as a GIF........................................... 12367_008
Saving as a JPEG........................................ 12367_009
Saving as a PNG.......................................... 12367_010
Slicing......................................................... 12367_011
Prototyping.................................................. 12367_012
United Kingdom: (0) 20 8816 8036

International: +1 813-769-0920
1-800-418-6789
Adobe Courses
Fireworks CS4
ActionScript and Movie Properties............. 12499_016

Changing the Mouse Cursor........................ 12499_017

Gain in-depth Fireworks CS4 knowledge from industryleading instructor Debbie Berg. Debbie combines technical
knowledge with real-world experience to help you learn,
retain, and apply the skills taught in this comprehensive
training product. When you complete this training, youll
learn everything from how to use Fireworks to create
professional images and Web page layouts for the Web.
Strokes......................................................... 11931_001
Text.............................................................. 11931_002
Symbols....................................................... 11931_003
Bitmap Graphics.......................................... 11931_004
Productivity ................................................ 11931_005
Optimizing Images...................................... 11931_006
Image Slicing.............................................. 11931_007
Exporting..................................................... 11931_008

Flash CS5
ActionScript Animations............................. 12499_018

Testing Multiple Conditions........................ 12499_019
Working with Components......................... 12499_020
Importing External Elements...................... 12499_021
Using Video in Flash................................... 12499_022

Flash CS4
Become an expert in Flash CS4 Basics knowledge with

instruction from industry instructor Jason Pearson.
Jason provides expert insight and sincere excitement
for technology in this comprehensive training product.
When you complete this training, youll understand how
to produce an engaging interface using text, graphics,
animations, video, and sound.

Welcome to Flash CS4................................ 12067_001
Working with Flash..................................... 12067_002
Drawing Tools............................................. 12067_003
Painting Tools.............................................. 12067_004
ACE certified media designer Chad Troftgruben teaches

you how to design interactive content, build web
applications, produce rich video content, graphics, text,
sound and animation in this Adobe Flash CS5 LearnSmart
Video Training. In addition to learning all the tips and tricks
of Flash CS5, this training course also prepares you for the
Adobe Certified Associate Rich Media Communication
exam.Flash CS5 LearnSmart Video Training covers in
depth topics such as color effects, drawing complex
objects, ActionScript and publishing options. When you
complete this training you will be adept in all aspects of
Adobe Flash CS5.
Modifying Objects...................................... 12067_005
Basic ActionScript....................................... 12067_016
Timeline and Deco Drawing Tools.............. 12499_002
Frame Labels and ActionScript................... 12067_017
Video........................................................... 12067_018
Working with Symbols................................ 12499_004
Audio........................................................... 12067_019
Tweening Text and Objects......................... 12499_005
Filters And Blend Modes............................ 12067_020
Filters, Blending, and Color Effects............ 12499_006
ActionScript 3.0.......................................... 12067_021
Introduction to ActionScript........................ 12499_007
Using Interactive Components.................... 12067_022
Drawing Fundamentals............................... 12499_008
Dynamically Load Components.................. 12067_023
Drawing Complex Objects.......................... 12499_009
Conditional Statements............................... 12067_024
Working with the Library............................ 12499_010
Working with Movie Clips.......................... 12067_025
Animating with Bones................................ 12499_011
Calculation Control..................................... 12067_026
Working with Audio.................................... 12499_012
Dynamic Flash Files.................................... 12067_027
Scenes, Play Buttons, and Stop Commands.12499_013
Navigation System...................................... 12067_028
Publishing Options...................................... 12499_014
Creating Preloader....................................... 12067_029

Symbols, Instances, and Animation............ 12067_008
Animation Control...................................... 12067_009
Preview and Publish.................................... 12067_010
Working with Photos................................... 12067_011
Working with Timeline............................... 12067_012
Movie Clips................................................. 12067_013
Shape Tweening and Bone Structure.......... 12067_014
Buttons........................................................ 12067_015
Preparing for Mobility................................. 12499_015
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Adobe Courses
HTML 5.0
HTML 5.0 Fundamentals LearnSmart Video Training,
contains 3 hours of interactive online instruction, and
teaches all the latest syntax and basic principles behind
one of the most innovative languages used for Web page
creation. In this comprehensive training course, leading
expert instructor Mark Lassoff explores creating, using,
and adjusting current HTML 5.0 code, a much-discussed,
highly-anticipated follow-on to HTML 4. Using his skilled
background and a variety of visual resources, Mark is able
to clearly communicate information to you in a way thats
easy to understand and will motivate you to begin putting
your HTML 5.0 knowledge to use.

Introduction to HTML 5.............................. 12949_001
Gain in-depth Illustrator CS4 Basics knowledge from

industry-leading instructor Jason Pearson. Jason provides
expert insight and sincere excitement for technology in
this comprehensive training product. When you complete
this training, youll understand how to achieve brilliant
results, artistic effects, and stunning visuals.
HTML 5 Text Markup................................. 12949_003

HTML 5 Forms........................................... 12949_004
HTML 5 Audio and Video.......................... 12949_005
HTML 5 Canvas and SVG.......................... 12949_006
HTML 5 ..................................................... 12949_007
HTML 5 Web Workers................................ 12949_008
HTML 5 Geolocation.................................. 12949_009
HTML 5 Data Storage................................. 12949_010
Illustrator CS5
Learn how to create dynamic vector artwork with web

developer and designer Mark Lassoff in this Illustrator CS5
Fundamentals LearnSmart Video Training course. Lassoff
will teach you all the essentials of Illustrator and how to
use the new features of Illustrator CS5, which include
perspective drawing, drawing shapes and scene in 1-, 2and 3-point linear drawing and an enhanced Bristle Brush
tool that resembles real-world brush strokes. By the end of
this training, you will be well equipped to construct your
own distinctive and captivating designs using Illustrator
CS5 Fundamentals.
Learning the Illustrator CS5 Interface......... 12522_001
Introduction to Drawing.............................. 12522_002
Typography.................................................. 12522_003
Painting with Illustrator............................... 12522_004
Illustrator Output Options........................... 12522_005
v 11012011
Illustrator CS4
HTML Text Markup.................................... 12949_002
Getting Started............................................ 12092_001

Preferences and Workspaces....................... 12092_002
Path Tools.................................................... 12092_003
Advanced Objects....................................... 12092_004
Save, Export, and Web................................ 12092_005

InDesign CS5
Adobe InDesign is the professional standard in digital

design. Learn how to master InDesign CS5s layout, design
and creation tools step-by-step with this InDesign CS5
LearnSmart Video Training. By the end of this training
you will be a pro on design elements and manipulating
look and feel.
InDesign Interface Tour............................... 12500_001
Navigating Documents................................ 12500_002
Laying Out a Document.............................. 12500_003
Drawing Objects.......................................... 12500_004
Transforming Objects.................................. 12500_005
Understanding Color................................... 12500_006
Enhanced Color Options............................. 12500_007
Working with Spot Color............................ 12500_008
Working with Type...................................... 12500_009
Document Layout........................................ 12500_010
Styles........................................................... 12500_011
Working with Graphics............................... 12500_012
Effects......................................................... 12500_014
Advanced Type............................................ 12500_016
Automation.................................................. 12500_017
Export Formats............................................ 12500_018
Preparing for Print....................................... 12500_019

1-800-418-6789
Adobe Courses
InDesign CS4

Resolution, Color, and File Formats........... 12523_005
Digital Painting........................................... 12523_006

Working with Vector Tools.......................... 12523_007
Gain in-depth InDesign CS4 knowledge from industry-leading

instructor Chad Chelius. Chad combines technical knowledge
with real-world experience to help you learn, retain, and apply
the skills taught in this comprehensive training product. When
you complete this training, youll learn everything from how
to use InDesign CS4 to create compelling print layouts,
immersive content for playback in the Adobe Flash Player
runtime, and interactive PDF documents.
Working with Masks and Channels............. 12523_008

Smart Objects and Filters............................ 12523_010
Working with 3D Objects............................ 12523_011
Slicing for Web Export................................ 12523_012
Automation with Photoshop........................ 12523_013
Working with Camera Raw......................... 12523_014
Getting to Know InDesign CS4.................. 12283_001

Roles of CS4 Applications.......................... 12283_002
Workspaces................................................. 12283_003
Navigating InDesign................................... 12283_004
Laying Out a Document.............................. 12283_005
Transforming and Reusing Objects............. 12283_006
Understanding Color................................... 12283_007
Working with Spot Color............................ 12283_008
Type Basics................................................. 12283_009
Styles........................................................... 12283_011
Working with Graphics............................... 12283_012
Libraries and Snippets................................. 12283_013
Layers.......................................................... 12283_014
Effects......................................................... 12283_015
Advanced Type............................................ 12283_017
Automation.................................................. 12283_018
PhotoShop CS4
Featuring a brand-new 3D engine that allows painting

directly on 3D models, Photoshop CS4 is a graphics
editing program that all professionals and web designers
want to know and use. This LearnSmart Video Training
course is perfect for professionals who wish to further
their knowledge of Photoshop CS4! By watching this
dynamic, engaging video, youll learn about everything
this software has to offer, such as customizing gradient
presets, managing basic layers, using the color replacement
tool, adding watermarks, and much more. With over an
hour of interactive training available to you, this course is
narrated by a certified trainer who knows how to convey
information clearly and effectively. By the time you
complete this course, youll have all the knowledge and
confidence necessary to add Photoshop CS4 into all your
professional and personal endeavors!
Export Formats............................................ 12283_019

Long Documents......................................... 12283_020
Application Frame....................................... 12093_001
Preparing for Print....................................... 12283_021

Selection Tools............................................ 12093_003
PhotoShop CS5

LearnSmarts Adobe PhotoShop CS5 LearnSmart Elite
Video Training is designed to help you work with your
colleagues on video more successfully, craft visually
compelling visuals more simply, and manage your media
more efficiently than ever before. Learn all the new
features of PhotoShop CS5 with IT training expert Mark
Lassoff. This comprehensive video instruction teaches
you, step-by-step, the skills and confidence you need to
create high quality, professional PhotoShop visuals.

CS5 Interface Overview.............................. 12523_001
Making Selections....................................... 12523_002
Correcting Basic Image Problems............... 12523_003
v 11012011
Layers.......................................................... 12093_004
Advanced Layers......................................... 12093_005
Image Adjustments...................................... 12093_006
Working with Filters................................... 12093_007
Working with Styles.................................... 12093_009
Photo Retouching........................................ 12093_010
Working with Actions................................. 12093_011
Web and Vector Tools.................................. 12093_012
Bridge.......................................................... 12093_013
Camera Raw................................................ 12093_014
File Formats................................................ 12093_015
Managing Color.......................................... 12093_016
Preparing for Output................................... 12093_017

1-800-418-6789
Adobe Courses
Premiere Pro CS5
Video Editing 101
Adobe Premiere Pro CS5 is video editing software

that allows users to edit quickly using a true native
format support. Advanced users can demonstrate their
proficiency by becoming an Adobe Certified Associate.
In this Premiere Pro CS5 LearnSmart training video,
Adobe expert Ryan James breaks down many fundamental
concepts, beginning with pre-production and planning,
and ending with editing and post-production. This 11-hour
training video, available in CD or digital download format,
is perfect for users who wish to take their videographer
skills to the next level of success.

Preproduction: Concept............................... 12977_001
With four hours of interactive video training and narrated

by expert Ryan James, this LearnSmart course is designed
to teach videographers how to edit and distribute highquality, professional-looking digital videos.
Preproduction: Script Writing..................... 12977_002
Lab 1: Creating a Slideshow....................... 12979_008
Preproduction:Storyboarding...................... 12977_003
Lab 2: Creating an Interview....................... 12979_009
Preproduction: Shot List and Schedule....... 12977_004
Lab 3: Creating an Action Sequence........... 12979_010
Post-Production: Getting Started................ 12979_001

Post-Production: File Management............. 12979_002
Post-Production: Creating a Rough Cut...... 12979_003
Post-Production: Titles, Transitions............ 12979_004
Post-Production: Effects.............................. 12979_005
Post-Production: Audio Editing.................. 12979_006
Post-Production: Finalizing the Project...... 12979_007
Production Equipment: Cameras................. 12977_005

Production Equipment: Lighting................. 12977_006
Production Equipment: Microphones......... 12977_007
Production Equipment: Cabling.................. 12977_008
Production: Camera Operation.................... 12977_009
Production: Camera Movement.................. 12977_010
Production: Shooting Fundamentals........... 12977_011
Production: Lighting Principles.................. 12977_012
Production: Audio....................................... 12977_013
Production Crew.......................................... 12977_014
Post-Production: Getting Started................ 12977_015
Post-Production: File Management............. 12977_016
Post-Production: Creating a Rough Cut...... 12977_017
Post-Production: Titles, Transitions............ 12977_018
Post-Production: Effects.............................. 12977_019
Post-Production: ......................................... 12977_020
Post-Production: Finalizing the Project...... 12977_021
Lab 1: Creating a Slideshow....................... 12977_022
Lab 2: Creating an Interview....................... 12977_023
Lab 3: Creating an Action Sequence........... 12977_024
Video Production 101

Narrated by expert Ryan James, this two-hour interactive

LearnSmart course is designed to serve as an introduction
to digital video production.
In addition to learning all of the steps for creating and
filming high-quality videos, ambitious users will gain an
understanding of Adobe Story and OnLocation to script
and storyboard their projects.
This video course, available through the LearnSmart
Cloud Classroom, is perfect for users who are coming to
video production for the first time or wish to expand upon
existing video production skills.
Preproduction: Concept............................... 12980_001
Preproduction: Script Writing..................... 12980_002
Preproduction: Storyboarding..................... 12980_003
Preproduction: Shot List and Schedule....... 12980_004
Production Equipment: Cameras................. 12980_005
Production Equipment: Lighting................. 12980_006
Production Equipment: Microphones......... 12980_007
Production Equipment: Cabling.................. 12980_008
Production: Camera Operation.................... 12980_009
Production: Camera Movement.................. 12980_010
Production: Shooting Fundamentals........... 12980_011
Production: Lighting Principles.................. 12980_012
Production: Audio....................................... 12980_013
Production Crew.......................................... 12980_014
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Cisco Courses
CCNA (640-802)

CCNA (640-802) LearnSmart Video Training gives you
complete, comprehensive training for all of the objectives
for your Cisco CCNA certification exam. Youll learn
in-depth and detailed Cisco knowledge from industryleading author and CCNA certification instructor Tom
Carpenter. Toms enthusiasm and expert insight brings
Cisco technology to life, making your CCNA learning
experience exciting and rewarding.
Ethernet Switch Troubleshooting................ 11433_032

Fundamentals of Wireless LAN.................. 11433_033
Wireless LAN Security............................... 11433_034
Wireless LAN Configurations..................... 11433_035
Network Environment Management........... 11433_036
Network Security........................................ 11433_037
Introduction................................................. 11433_038
VLAN and Trunking................................... 11433_039
VLAN Trunking Protocol........................... 11433_040
Configuring and Verifying VLANs............. 11433_041
Configuring VLAN Trunking...................... 11433_042
Use CCNA(640-802) LearnSmart Video Training to learn

all of the most important skills and pass your Cisco CCNA
certification exam. When you complete this CBT course,
youll be an expert on the following must-know skills
for your CCNA certification:
Configuring and Verifying VTP.................. 11433_043

Troubleshooting VTP.................................. 11433_044
Implementing Switch Security.................... 11433_045
Spanning Tree Protocol Enhancements....... 11433_046
Rapid STP................................................... 11433_047
Computer Networking Concepts................. 11433_001
Per-VLAN Spanning Tree Plus................... 11433_048
Overview of OSI Model and TCP/IP.......... 11433_002
VLSM and Route Summarization............... 11433_049
TCP/IP Transport and Applications............ 11433_003
Manual Route Summarization..................... 11433_050
Modern Ethernet LANs............................... 11433_004
Autosummarization..................................... 11433_051
Ethernet Frame Structure............................ 11433_005
Running IPv6.............................................. 11433_052
Conversions................................................. 11433_006
Technological Requirements for IPv6......... 11433_053
Wide Area Networks................................... 11433_007
Resolving IP Addressing Problems............. 11433_054
WAN Concepts............................................ 11433_008
Routing Protocols........................................ 11433_055
Transmission Protocols............................... 11433_009
Open Shortest Path First.............................. 11433_056
WAN Configuration.................................... 11433_010
Enhanced IGRP........................................... 11433_057
Connecting to a Network............................ 11433_011
Verifying Connectivity................................ 11433_058
Topologies................................................... 11433_012
Troubleshooting Routing............................. 11433_059
Shared Networking...................................... 11433_013
Implementing Basic Router Security.......... 11433_060
Communications......................................... 11433_014
Access Control Lists................................... 11433_061
IP Addressing.............................................. 11433_015
Configuring ACLs....................................... 11433_062
Subnetting................................................... 11433_016
Monitoring ACL Configuration................... 11433_063
Routers........................................................ 11433_017
Access List Troubleshooting....................... 11433_064
IP Routing Concepts................................... 11433_018
Network Address Translation...................... 11433_065
Static IP Routing......................................... 11433_019
Fundamentals of Frame Relay.................... 11433_066
Dynamic Routing........................................ 11433_020
Point-to-Point Protocol............................... 11433_067
RIP Protocol................................................ 11433_021
Virtual Private Networks............................. 11433_068
Troubleshooting RIP................................... 11433_022
WAN Implementation Issues....................... 11433_069
Routers and IOS.......................................... 11433_023

IOS Access Commands............................... 11433_024
Basic IOS Commands................................. 11433_025
IOS Maintenance Commands..................... 11433_026
ID and Interface Commands....................... 11433_027
Troubleshooting IP Routing........................ 11433_028
LAN Devices............................................... 11433_029
Ethernet Switch Configuration.................... 11433_030
Catalyst Switches........................................ 11433_031
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Cisco Courses
CCNA Security
(640-553 IINS)
LearnSmarts Cisco CCNA Security (640-553 IINS)

LearnSmart Video Training course prepares you for
Ciscos CCNA Security Certification. This certification
was designed to offer new IT professionals a quick path to
specialization in security, as well as to offer experienced
networking professionals a path to enhance their careers
with new security knowledge and skills. IT training
expert Tom Carpenter teaches you how to recognize and
describe threats facing network infrastructures, how to
mitigate threats to your routers using ACLs and how to
implement firewalls and VPNs using the Security Device
Manager (SDM). By the end of this course, you will have
the specialized security skills that are highly sought after
in todays networking job market.
Security Threats.......................................... 12497_001
Mitigation Methods..................................... 12497_002
Cisco Self-Defending Networks................. 12497_003
Router Security Features............................. 12497_004
Locking Down Routers.............................. 12497_005
Understanding ACLs................................... 12497_006
Configuring ACLs....................................... 12497_007
Secure Device Management....................... 12497_008
Understanding AAA.................................... 12497_009
Implementing AAA..................................... 12497_010
Mitigating Layer 2 Attacks.......................... 12497_011
Understanding Firewalls............................. 12497_012
Implementing IOS Firewalls....................... 12497_013
Intrusion Prevention System....................... 12497_014
Enabling IOS IPS........................................ 12497_015
VPN Technologies....................................... 12497_016
Understanding IPSec................................... 12497_017
CCNA Voice
(640-460 IIUC)
Pass your CCNA Voice (640-460 IIUC) exam with

LearnSmarts CCNA Voice LearnSmart Video Training. In
this new course, youll learn everything about supporting
CCNA Voice clients in the enterprise environment. And
youll have the knowledge you need to pass your CCNA
Voice (640-460 IIUC) exam and earn valuable credit toward
your Cisco Certified Network Associate Voice certification.
v 11012011
LearnSmarts CCNA Voice (640-460 IIUC) LearnSmart

Video Training has been developed to show you how
to master and identify any and all issues regarding the
deployment of Cisco CCNA Voice on the enterprise level.
Youll be an expert with the ability to pinpoint and fix
systems failures and to resolve security challenges. This
course show you all of the sophisticated CCNA Voice
objectives including these:
Traditional Telephony................................. 12389_001
PSTN Components...................................... 12389_002
PSTN Features............................................ 12389_003
Numbering/Dialing Plans............................ 12389_004
Call Routing................................................ 12389_005
VoIP Packetization...................................... 12389_006
VoIP Protocols............................................. 12389_007
Codecs......................................................... 12389_008
Unified Communications Overview............ 12389_009
UC Devices................................................. 12389_010
Digital Signal Processors............................ 12389_011
Analog Voice Ports...................................... 12389_012
Digital Voice Ports....................................... 12389_013
Contact Centers........................................... 12389_014
Voice Gateways........................................... 12389_015
Understanding Dial-Peers........................... 12389_016
Configuring Voice Dial-Peers...................... 12389_017
VLANs in VoIP Networks........................... 12389_018
Understanding and Configuring PoE.......... 12389_019
VoIP and Quality......................................... 12389_020
Quality of Service Protocols....................... 12389_021
Configuring QoS......................................... 12389_022
Understanding Gatekeepers........................ 12389_023
Configuring Gatekeepers............................. 12389_024
Call Manager Express................................. 12389_025
Legacy Integration....................................... 12389_026
Managing VoIP Phones............................... 12389_027
IP-to-IP Gateways....................................... 12389_028
Configuring IP-to-IP Gateways................... 12389_029
Video over IP............................................... 12389_030
Troubleshooting VoIP Networks................. 12389_031
Troubleshooting Cisco Voice Hardware ..... 12389_032
VoIP Performance Monitoring.................... 12389_033

1-800-418-6789
Cisco Courses
CCNA Wireless
(640-721 IUWNE)
Section A: 802.11 Network Address........... 12390_007

Authentication and Association................... 12390_008
802.11 Frames............................................. 12390_009
802.11 Infrastructure Solution.................... 12390_010
Pass your CCNA Wireless (640-721 IUWNE) exam with

LearnSmarts CCNA Wireless LearnSmart Video Training.
In this new course, youll learn everything about supporting
CCNA Wireless clients in the wireless environment. And
youll have the knowledge you need to pass your 640-721
exam and earn valuable credit toward your Cisco Certified
Network Associate Wireless certification.
Infrastructure and Endpoint Hardware........ 12390_011
LearnSmarts CCNA Wireless (640-721 IUWNE)

LearnSmart Video Training has been developed to show
you how to master and identify any and all issues regarding
the deployment of Cisco CCNA Wireless. Youll be an
expert with the ability to pinpoint and fix systems failures
and to resolve wireless challenges. This course show
you all of the sophisticated CCNA Wireless objectives
including these:
Wireless LAN Vulnerabilities..................... 12390_018
Understanding Wireless LAN Controllers.. 12390_012

Configuring APs at the CLI......................... 12390_013
Configuring APs in the GUI........................ 12390_014
Roaming Wireless Networks....................... 12390_015
Configuring OS Clients............................... 12390_016
Installing / Administering Cisco Clients..... 12390_017
Wireless Security Components................... 12390_019
802.11i......................................................... 12390_020
EAP Types Explained.................................. 12390_021
Encryption Methods.................................... 12390_022
802.11i Infrastructure Installation............... 12390_023
Configuring Secure Clients......................... 12390_024
Weak Security Tools.................................... 12390_025
Wireless Communications........................... 12390_001
WCS and Navigator.................................... 12390_026
Wireless Technologies................................. 12390_002
Site Survey Kits........................................... 12390_027
Regulatory Agencies and Standards............ 12390_003
Performing Site Surveys.............................. 12390_028
RF Fundamentals........................................ 12390_004
WCS and WLC Troubleshooting................ 12390_029
Antennas and Cabling................................. 12390_005
Common Wireless LAN Problems.............. 12390_030
Physical Layers and Topologies.................. 12390_006
Using Spectrum and Protocol Analyzers....... 12390_03
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CIW Courses
CIW Database
Design Specialist
CIW Server
Administrator (ID0-450)
Intended to introduce Web development professionals to the

basic concepts of relational databases and database design
methodology, this LearnSmart Video Training course
provides all the instruction necessary to prepare for exam
1D0-541, which qualifies candidates for the CIW Database
Design Specialist certification. Led by expert trainer Wayne
Snyder, this course covers an array of topics youre likely
to encounter on this exam, such as database normalization,
logical database design and physical database design. With
eight hours of quality, interactive instruction, this course
provides all the training you need to master these concepts
and gain a competitive edge as an IT professional.
Gain in-depth CIW Server Administrator knowledge from

industry expert Aaron Spurlock. Aarons enthusiasm and
expert insight brings technology to life to make learning
exciting and rewarding. When you complete this training,
youll have all the knowledge you need to pass the CIW
1D0-450 Server Administrator exam.
Use this Database Design Specialist LearnSmart Video

Training to build a strong foundation for designing
databases and understanding database design methodology.
By the time you complete this course, you will have
mastered all the must-know database topics, including:
Introduction to Internet Systems................. 10560_001
Introduction to Databases............................ 13096_001
Windows Account Management................. 10560_006
Relational Database Fundamentals............. 13096_002
Linux Account Management....................... 10560_007
Relationships............................................... 13096_003
User Permissions......................................... 10560_008
Database Languages and Dictionaries........ 13096_004
DNS............................................................. 10560_009
Database Planning....................................... 13096_005
Linux DNS Servers..................................... 10560_010
Conceptual Design Phase............................ 13096_006
Windows DNS Servers................................ 10560_011
Normalization Techniques Part I................. 13096_007
DNS Clients................................................ 10560_012
Normalization Techniques Part II............... 13096_008
SMB Networking........................................ 10560_013
Logical Database Design............................. 13096_009
Samba.......................................................... 10560_014
Physical Database Design........................... 13096_010
IIS Servers................................................... 10560_015
Physical Database Design Considerations.. 13096_011
Apache Servers............................................ 10560_016
Introduction to SQL.................................... 13096_012
Apache Directory Configuration................. 10560_017
Insert, Delete, and Update Data.................. 13096_013
CGI.............................................................. 10560_018
Working with Select Statements................. 13096_014
Virtual Servers............................................. 10560_019
Filtering with Comparison Operators.......... 13096_015
Secure Socket Layer.................................... 10560_020
Filtering with LIKE..................................... 13096_016
Proxy and Streaming Media Servers........... 10560_021
Sorting Result Sets...................................... 13096_017
Email........................................................... 10560_022
Data Control Language............................... 13096_018
Email Servers.............................................. 10560_023
Use CIW Server Administrator (1D0-450) LearnSmart

Video Training to learn all of the most important skills
and pass your certification exam. When you complete this
CBT course, youll be an expert on the following mustknow skills for your certification:
Hardware and OSs....................................... 10560_002

OS Installation............................................. 10560_003
Network Configuration................................ 10560_004
User Management....................................... 10560_005
Relational Algebra....................................... 13096_019

Composite Joins.......................................... 13096_020
Transactions................................................ 13096_021
Database Security........................................ 13096_022
v 11012011

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10
CIW Courses
CIW v5
Foundations (1D0-510)
CIW v5 Site
Designer (1D0-520)
Gain in-depth CIW v5 Foundations (1D0-510) knowledge

from industry expert Erin Olsen. Erins expert insight and
energetic instruction creates an incredibly comprehensive
learning environment. When you complete this training,
youll have all the knowledge you need to pass the CIW
v5 Foundations (1D0-510) exam.
Use CIW v5 Site Designer (1D0-520) LearnSmart Video

Training to learn all of the most important skills and pass
your certification exam. When you complete this CBT
course, youll be an expert on the following must-know
skills for your certification:
CIW Foundations........................................ 11629_001

Networking Basics...................................... 11629_002
Hardware Requirements.............................. 11629_003
Getting Connected....................................... 11629_004
Internet Service Providers........................... 11629_005
The OSI Model............................................ 11629_006
Understanding IP Addressing...................... 11629_007
Domain Names............................................ 11629_008
Protocols and Ports...................................... 11629_009
Understanding Web Browsers..................... 11629_010
Browser Add-Ons........................................ 11629_011
Viruses......................................................... 11629_013
Search Engines............................................ 11629_014
Using Search Engines................................. 11629_015
Web Site Planning....................................... 11629_016
HTML Foundations..................................... 11629_017
HTML Formatting....................................... 11629_018
Adding Graphics......................................... 11629_019
Web Color................................................... 11629_020
Creating Lists.............................................. 11629_021
Using Tables................................................ 11629_022
Linking Content.......................................... 11629_023
Collecting Data with Forms........................ 11629_024
Optimizing Graphics................................... 11629_025
Working with Frames.................................. 11629_026
Advanced Authoring Techniques................ 11629_027
E-Commerce............................................... 11629_028
E-Commerce Standards............................... 11629_029
Web Site Administration............................. 11629_030
Publishing Web Sites................................... 11629_031
Legal And Ethical Issues............................. 11629_032
Managing Projects....................................... 11629_033
Web Technologies....................................... 11629_034
v 11012011
The Internet Today...................................... 11346_001

Planning the Web Site................................. 11346_002
Guidelines................................................... 11346_003
XHTML....................................................... 11346_004
Images......................................................... 11346_005
Color............................................................ 11346_006
Photoshop CS3 Basics................................ 11346_007
Working with Photoshop CS3..................... 11346_008
Optimizing Photoshop Images.................... 11346_009
Tables.......................................................... 11346_010
Formatting Text........................................... 11346_011
Links............................................................ 11346_012
Cascading Style Sheets............................... 11346_013
CSS Formatting .......................................... 11346_014
Frames......................................................... 11346_015
Using Multimedia on Web Pages................ 11346_016
JavaScript.................................................... 11346_017
Java.............................................................. 11346_018
XML............................................................ 11346_019
Server Technologies.................................... 11346_020
Databases..................................................... 11346_021
Accessibility................................................ 11346_022
Dreamweaver CS3....................................... 11346_023
Dreamweaver Essentials............................. 11346_024
Dreamweaver CS3 Templates..................... 11346_025
Adding Interactivity with Dreamweaver..... 11346_026
Building Web Forms with Dreamweaver.... 11346_027
CSS with Dreamweaver.............................. 11346_028
Dreamweaver Productivity Tools................ 11346_029
XHTML and Dreamweaver........................ 11346_030
Expression Web........................................... 11346_031
Expression Design Tools............................. 11346_032
Expression Templates.................................. 11346_033
Adding Interactivity with Expression......... 11346_034
Building Web Forms with Expression......... 11346_035
CSS with Expression................................... 11346_036
XHTML with Expression............................ 11346_037
Flash CS3.................................................... 11346_038
Flash CS3 Animation Basics....................... 11346_039
Designing Web Sites with Flash.................. 11346_040
Publishing Flash Movies............................. 11346_041
Managing Web Sites.................................... 11346_042
1-800-418-6789
11
CompTIA Courses
A+ All-In-One
Mounting and Formatting........................... 12151_001

Managing and Maintaining Drives.............. 12151_001
Removable Media....................................... 12151_001
Get ready for your CompTIA A+ exams with the most

entertaining and effective certification exam training video
ever! Updated to include material related to Windows 7, this
CompTIA A+ LearnSmart Video Training gives you all the
in-depth instruction you need to pass both the A+ Essentials
(220-701) and A+ Practical Applications (220-702) exams.
Join expert Mike Meyers for this CompTIA A+ video
training thats fun to watch, easy to understand and simply
better than any training youve ever seen. By the time you
complete this course, youll be well on your way towards
passing your exams and becoming A+ certified!

With A+ All-in-One LearnSmart Video Training, youll
learn everything you need to pass both CompTIA A+
certification exams in a single CBT course. A+ All-inOne LearnSmart Video Training provides complete
training for all of the following skills that are required
for A+ certification:
Installing and Configuring Windows........... 12151_001
Technician Professionalism......................... 12151_001
Internet Applications Part I......................... 12151_001
Successful Communication......................... 12151_001
Internet Applications Part II........................ 12151_001
The Visible PC............................................ 12151_001
Threats and Firewalls.................................. 12151_001
Inside the System Unit............................... 12151_001
Anti-Malware.............................................. 12151_001
Visible Windows......................................... 12151_001
Wireless....................................................... 12151_001
64-Bit Windows........................................... 12151_001
Printers........................................................ 12151_001
Windows: The Grand Tour.......................... 12151_001
Installing and Maintaining Printers............. 12151_001
Hot Keys, Function Keys, and Aero............ 12151_001
Portable Computing.................................... 12151_001
Critical System Files................................... 12151_001
Laptop Repair and Power Management...... 12151_001
Registry and System Tools.......................... 12151_001
LK Films: Your PC and You........................ 12151_001
Understanding Microprocessors.................. 12151_001
LK Films: Troubleshooting and You........... 12151_001
Machine Language...................................... 12151_001
Windows 7 Introduction.............................. 12151_001
Pipelines...................................................... 12151_001
Installing Windows 7................................... 12151_001
Clock Multiplier.......................................... 12151_001
Windows 7 Explorer.................................... 12151_001
CPUs........................................................... 12151_001
UAC............................................................. 12151_001
Installing and Upgrading CPUs.................. 12151_001
Disk Management....................................... 12151_001
RAM............................................................ 12151_001
IPv6 Introduction........................................ 12151_001
BIOS and CMOS........................................ 12151_001
Networking.................................................. 12151_001
Troubleshooting Windows.......................... 12151_001

Command Prompt....................................... 12151_001
Users and Groups........................................ 12151_001
NTFS........................................................... 12151_001
Backing Up the System............................... 12151_001
General Purpose I/O.................................... 12151_001
Video........................................................... 12151_001
Managing and Maintaining Video............... 12151_001
Multimedia.................................................. 12151_001
Computer Assembly.................................... 12151_001
Network Cabling......................................... 12151_001
Ethernet....................................................... 12151_001
Network Protocols and TCP/IP................... 12151_001
Getting Online............................................. 12151_001
Troubleshoot Networking Connections...... 12151_001
Expansion Bus............................................. 12151_001

Motherboards and Cases............................. 12151_001
Powering the PC.......................................... 12151_001
The Physical Hard Drive............................. 12151_001
Understanding ATA..................................... 12151_001
Advanced ATA............................................ 12151_001
The World of SCSI...................................... 12151_001
RAID........................................................... 12151_001
Partitioning.................................................. 12151_001
v 11012011

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12
CompTIA Courses
CTP+ (CT0-101)
Network+ (N10-004)
Gain in-depth Convergence+ knowledge from industryleading author and instructor Tom Carpenter. Toms
enthusiasm and expert insight brings technology to life,
making learning exciting and rewarding.

Use Convergence+ (CT0-101) LearnSmart Video
skills for your Convergence+ certification:
CompTIA Approved Courseware! In this CompTIA

approved Network+ 2009 training course, industryleading author and instructor Mike Meyers gives you
the insider info and instruction you need to earn your
Network+ certification. Mikes unique character and years
of experience are at your disposal as you learn the basic
networking info you need for this valuable certification.
CompTIA Network+ (N10-004) LearnSmart Video
Training is as entertaining as it is rewarding, and it will
help you along the path of your career in IT.
Traditional Telephony................................. 12442_001
Numbering/Dialing Plans............................ 12442_004
Use Network+ (N10-004) LearnSmart Video Training to learn

all of the most important skills and pass your certification exam.
When you complete this CBT course, youll be an expert on
the following must-know skills for your certification:
Call Routing................................................ 12442_005
Packets......................................................... 11880_001
PSTN Components...................................... 12442_002

PSTN Features............................................ 12442_003
VoIP Packetization...................................... 12442_006

VoIP Protocols............................................. 12442_007
Codecs......................................................... 12442_008
Unified Communications Overview............ 12442_009
UC Devices................................................. 12442_010
Digital Signal Processors............................ 12442_011
Analog Voice Ports...................................... 12442_012
Digital Voice Ports....................................... 12442_013
Contact Centers........................................... 12442_014
Voice Gateways........................................... 12442_015
Understanding Dial-Peers........................... 12442_016
Configuring Voice Dial-Peers...................... 12442_017
VLANs in VoIP Networks........................... 12442_018
Understanding and Configuring PoE.......... 12442_019
VoIP and Quality......................................... 12442_020
Quality of Service Protocols....................... 12442_021
Configuring QoS......................................... 12442_022
Understanding Gatekeepers........................ 12442_023
Configuring Gatekeepers............................. 12442_024
Call Manager Express................................. 12442_025
Legacy Integration....................................... 12442_026
Managing VoIP Phones............................... 12442_027
IP-to-IP Gateways....................................... 12442_028
Configuring IP-to-IP Gateways................... 12442_029
Video over IP............................................... 12442_030
Troubleshooting VoIP Networks................. 12442_031
Troubleshooting Cisco Voice Hardware...... 12442_032
VoIP Performance Monitoring.................... 12442_033
Topologies................................................... 11880_001
Building a Network with OSI..................... 11880_001
Network Cabling......................................... 11880_001
Ethernet Basics............................................ 11880_001
10Base/100Base Ethernet............................ 11880_001
Modern Ethernet.......................................... 11880_001
Structured Cabling...................................... 11880_001
Structured Cabling Tools............................. 11880_001
Introducing TCP/IP..................................... 11880_001
Basic IP Addressing.................................... 11880_001
Advanced IP Addressing............................. 11880_001
Subnetting................................................... 11880_001
DHCP.......................................................... 11880_001
Network Naming......................................... 11880_001
Windows Name Resolution......................... 11880_001
Introducing TCP/IP Ports............................ 11880_001
Static Routing.............................................. 11880_001
Dynamic Routing........................................ 11880_001
Firewalls...................................................... 11880_001
Internet Applications Part I......................... 11880_001
Internet Applications Part II........................ 11880_001
Encryption................................................... 11880_001
Authentication............................................. 11880_001
Wireless....................................................... 11880_001
Implementing Wireless................................ 11880_001
Advanced Networking Devices................... 11880_001
IPv6............................................................. 11880_001
Remote Connections................................... 11880_001
The Last Mile.............................................. 11880_001
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CompTIA Courses
Remote Access............................................ 11880_001
OS Hardening.............................................. 11698_020
Network Optimization................................. 11880_001
Application Security................................... 11698_021
Physical Network Protection....................... 11880_001
Web Application Security........................... 11698_022
Maintaining Network Integrity................... 11880_001
E-mail Security............................................ 11698_023
The Art of Network Support....................... 11880_001
Client Security Solutions............................ 11698_024
Lab 1: LAN Issues...................................... 11880_001
Virtualization and Security.......................... 11698_025
Lab 2: WAN Issues...................................... 11880_001
Network Firewalls....................................... 11698_026
Lab 3: Wireless Issues................................. 11880_001
Network Security Design............................ 11698_027
Telephony Security...................................... 11698_028
Security+ (SY0-201)
Intrusion Detection and Prevention............. 11698_029

Controlling Internet Access......................... 11698_030
Protocol Analyzers...................................... 11698_031

CompTIA Approved Course-ware! Learn the latest, most
highly sensitive IT security info you need for the CompTIA
Security+ (SY0-201) exam from industry-leading
instructor Tom Carpenter. Tom was ranked favorite among
LearnSmart Video Training instructors for 2009. In this
course, he brings his expert insight and experience to the
table to deliver a training course thats exciting, rewarding
and complete. When you complete this training, youll
have all the knowledge you need to pass your Security+
(SY0-201) certification exam.
Wireless Network Security.......................... 11698_032
Use Security+ (SY0-201) LearnSmart Video Training

to learn everything that a Security+ needs to know and
pass your Security+ (SY0-201) certification exam. When
you complete this CBT course, youll be an expert on
the following must-know skills for your Security+
(SY0-201) certification:
Risk Assessments........................................ 11698_041
Monitoring Systems.................................... 11698_033

Scanning the Network................................. 11698_034
Vulnerability Scanning................................ 11698_035
Logging and Auditing................................. 11698_036
Cryptography 101........................................ 11698_037
Encryption Algorithms................................ 11698_038
Encryption Protocols and Hashing.............. 11698_039
Public Key Cryptography............................ 11698_040
Redundancy Planning.................................. 11698_042
Incident Response....................................... 11698_043
Disaster Recovery....................................... 11698_044
Social Engineering...................................... 11698_045
Security Policies.......................................... 11698_046
Security Requirements................................ 11698_001

Security Threats.......................................... 11698_002
Privilege Escalation..................................... 11698_003
Hardware Security Risks............................. 11698_004
Network Vulnerabilities.............................. 11698_005
Infrastructure Risks..................................... 11698_006
Wireless Vulnerabilities............................... 11698_007
Wireless Encryption.................................... 11698_008
Personal Device Security............................ 11698_009
Authentication Fundamentals...................... 11698_010
Authentication Hardware............................ 11698_011
Authentication Protocols............................. 11698_012
Advanced Authentication Protocols............ 11698_013
Users, Groups, and Roles............................ 11698_014
Authorization Models.................................. 11698_015
ACLs........................................................... 11698_016
Access Control Methods............................. 11698_017
Remote Access Security.............................. 11698_018
Physical Security......................................... 11698_019
v 11012011
Server+ (SK0-003)
Gain in-depth Server+ knowledge from industry-leading

author and instructor Tom Carpenter. Toms enthusiasm
and expert insight brings technology to life, making
learning exciting and rewarding. When you complete this
training, youll have all the knowledge you need to pass
CompTIAs Server+ (SK0-003) certification.
Server Types................................................ 12588_001
Basic Server Administration....................... 12588_002
Bus Architectures........................................ 12588_003
Internal Server Storage................................ 12588_004
External Server Storage............................... 12588_005
RAID Configurations.................................. 12588_006
Processors and Memory.............................. 12588_007
High Availability Options............................ 12588_008
Installing Servers......................................... 12588_009
Configuring Servers.................................... 12588_010

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CompTIA Courses
Configuring RAID....................................... 12588_011
Managing Peripherals.................................. 12588_012
Network Operating Systems....................... 12588_013
Management Protocols and Services.......... 12588_014
Performing Upgrades.................................. 12588_015
Performance Baselines................................ 12588_016
Optimizing Server Performance.................. 12588_017
Implementing Physical Security................. 12588_018
Backup and Restoration.............................. 12588_019
Linux Server Fundamentals........................ 12588_021
NOS Security Features................................ 12588_022
Planning the Server Room.......................... 12588_023
Hardware Compatibility Issues................... 12588_024
Server Virtualization.................................... 12588_025
Server Documentation................................. 12588_026
Troubleshooting Server Problems............... 12588_027
Common Hardware
and Software Problems............................... 12588_028
Using the MMC.......................................... 12588_029
Working with the Command Prompt.......... 12588_030
Configuring System Settings....................... 12588_031
Using Server Manager................................. 12588_032
Using Event Viewer..................................... 12588_033
General System Maintenance...................... 12588_034
Strata IT Fundamentals
(FC0-U41)
The CompTIA Strata IT Fundamentals LearnSmart Video

Training course is your ticket to passing the CompTIA
Strata IT Fundamentals (FC0-U41) exam. A great
starting point for anyone considering a career in the IT
world, this course presents all of the topics covered on
the Strata IT Fundamentals exam, which focuses on a
basic understanding of technology. At the end of this
training, you will understand how to identify types and
characteristics of PC components, including motherboard,
CPU, memory and storage, input and output devices. Youll
also learn techniques to install and configure Microsoft
operating systems and the beginners knowledge on how
to assemble, disassemble and upgrade PC and notebook
components. Feel confident that when you have completed
this training you will be prepared to pass the Strata IT
Fundamentals exam and earn your CompTIA certificate.

LearnSmart Video Training combines information usually
found only in multiple reference sources into this concise
course. When you complete this CBT course, youll
be an expert on the following must-know Strata IT
Fundamentals (FC0-U41) skills:
The Visible PC and How It Works.............. 12811_001
Inside the System Unit................................ 12811_002
The CPU and RAM..................................... 12811_003
Understanding Storage Options.................. 12811_004
Alternative Storage Options........................ 12811_005
The Operating System................................. 12811_006
Managing User Accounts............................ 12811_007
Windows Basic Training............................. 12811_008
Software Installation................................... 12811_009
Performing System Maintenance................ 12811_010
Printers........................................................ 12811_011
Video........................................................... 12811_012
Multimedia.................................................. 12811_013
Wireless....................................................... 12811_014
Networking.................................................. 12811_015
Accessing the Internet................................. 12811_016
Security....................................................... 12811_017
Green IT...................................................... 12811_018
v 11012011

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15
CWNA Courses
Wireless
Network Admin
(CWNA) (PW0-104)
Network Authentication and Association.... 11824_029
Security Technologies................................. 11824_030

Advanced Security Technologies................ 11824_031
Troubleshooting Wireless Networks........... 11824_032
Wireless Design........................................... 11824_033
Industry-leading instructor Tom Carpenter combines

help you learn, retain, and apply the skills taught in this
training, youll understand the wireless standards and how
they impact your network, and be prepared to pass the
CWNA certification exam (PW0-104).
Use Wireless Network Administration (PW0-104)
LearnSmart Video Training to learn all of the wireless
networking skills you need to pass your CWNA
youll be an expert on the following must-know wireless
networking skills for your certification:
Wireless Networking Certification.............. 11824_001
What is Wireless Technology?.................... 11824_002
Wireless History and Standards.................. 11824_003
Three Major Roles of Wireless LANs......... 11824_004
Uses of Wireless Technology...................... 11824_005
Wireless Acronyms...................................... 11824_006
Working Groups.......................................... 11824_007
What is Radio Frequency?.......................... 11824_008
Radio Frequency Behaviors........................ 11824_009
Radio Frequency Functionality................... 11824_010
Understanding Radio Frequency Math....... 11824_011
Calculating Radio Frequency Power........... 11824_012
Antenna Types............................................. 11824_013
Choosing the Right Antenna....................... 11824_014
Antenna Installation.................................... 11824_015
FCC Regulations......................................... 11824_016
Antenna Accessories................................... 11824_017
Spreading Spread Spectrum........................ 11824_018
Understanding Access Points...................... 11824_019
Configuring Access Points.......................... 11824_020
Wireless Routers, Bridges, and Switches.... 11824_021
Enterprise Devices...................................... 11824_022
Wireless LAN Client Devices..................... 11824_023
Wireless LAN Service Sets......................... 11824_024
Network Connectivity................................. 11824_025
Communication Processes.......................... 11824_026
Vulnerabilities and Attacks......................... 11824_027
v 11012011
Site Survey Preparation............................... 11824_034

Site Survey Equipment................................ 11824_035
Site Survey Technical and Reporting.......... 11824_036
Manual Site Surveys.................................... 11824_037
Automated Site Surveys.............................. 11824_038
Wireless Security
Professional (PW0-204)
Gain in-depth Wireless knowledge from industry-leading

instructor Tom Carpenter. Tom combines technical
training product. When you complete this training, youll be
prepared to implement, manage, and troubleshoot wireless
networks, and be prepared to pass the CWSP PW0-204 exam.
Use Wireless Network Security LearnSmart Video
skills for your CWSP certification:
Security Principles and Terms..................... 10464_001
WLAN Discovery....................................... 10464_002
Using NetStumbler...................................... 10464_003
Password Retrieval...................................... 10464_004
Share Enumeration...................................... 10464_005
Network Management Tools....................... 10464_006
Wireless Protocol Analyzers....................... 10464_007
Network Monitors....................................... 10464_008
OS Exploits................................................. 10464_009
Hacking Tool Kit......................................... 10464_010
Information Gathering................................. 10464_011
Unauthorized Access................................... 10464_012
Denial of Service......................................... 10464_013
Attack Methods........................................... 10464_014
Intrusion Legalities...................................... 10464_015
General Policies.......................................... 10464_017
Risk Assessment.......................................... 10464_018
Security Analysis......................................... 10464_019
Functional Policies...................................... 10464_020

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CWNA Courses
Guidelines and Baselines............................ 10464_021
Understanding Wireless LAN Controllers.. 12441_012
Design and Implementation........................ 10464_022
Configuring APs at the CLI......................... 12441_013
Monitoring and Response........................... 10464_023
Configuring APs in the GUI........................ 12441_014
Encryption................................................... 10464_024
Roaming Wireless Networks....................... 12441_015
Wireless Encryption Standards................... 10464_025
Configuring OS Clients............................... 12441_016
WEP and TKIP............................................ 10464_026
Installing / Administering Cisco Clients..... 12441_017
Implementing WEP and TKIP.................... 10464_027
Wireless LAN Vulnerabilities..................... 12441_018
802.1x/EAP................................................. 10464_028
Wireless Security Components................... 12441_019
EAP Processes and Types........................... 10464_029
802.11i......................................................... 12441_020
WPA/802.11i............................................... 10464_030
EAP Types Explained.................................. 12441_021
Introducing VPNs........................................ 10464_031
Encryption Methods.................................... 12441_022
IPSec, SSH2, and Mobile IP....................... 10464_032
802.11i Infrastructure Installation............... 12441_023
Segmentation Devices................................. 10464_033
Configuring Secure Clients......................... 12441_024
Additional Security Solutions IDS.............. 10464_034
Weak Security Tools.................................... 12441_025
RADIUS Authentication Capabilities......... 10464_035
WCS and Navigator.................................... 12441_026
WLAN Authentication................................ 10464_036
Site Survey Kits........................................... 12441_027
Wireless
Technology Specialist
(CWTS) (PW0-070)
Performing Site Surveys.............................. 12441_028

WCS and WLC Troubleshooting................ 12441_029
Common Wireless LAN Problems.............. 12441_030
Using Spectrum and Protocol Analyzers..... 12441_031
Gain in-depth Wireless knowledge from industry-leading

instructor Tom Carpenter. Tom combines technical knowledge
with real-world experience to help you learn, retain, and apply
the skills taught in this comprehensive training product. When
you complete this training, youll have a basic understanding
of data networking concepts, and be prepared to pass the
CWTS certification exam (PW0-070).
Use Wireless Technology Specialist (PW0-070)
LearnSmart Video Training to learn all of the wireless
networking skills you need to pass your CWTS
youll be an expert on the following must-know Wireless
Technology (PW0-070) skills for your certification:
Wireless Communications........................... 12441_001
Regulatory Agencies and Standards............ 12441_003
RF Fundamentals........................................ 12441_004
Antennas and Cabling................................. 12441_005
Physical Layers and Topologies.................. 12441_006
802.11 Network Address............................. 12441_007
Authentication and Association................... 12441_008
802.11 Frames............................................. 12441_009
802.11 Infrastructure Solution.................... 12441_010
Infrastructure and Endpoint Hardware........ 12441_011
v 11012011

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Microsoft Courses
Windows Server 2008
Federation Services..................................... 11525_028
Server 2008 Active

Directory (70-640)
Certificate Services...................................... 11525_030
Configuring AD FS..................................... 11525_029
Administering CAs..................................... 11525_031

Certificate Enrollment................................. 11525_032
Public Key Archival.................................... 11525_033

Certification Revocation.............................. 11525_034
Learn all of the facts you need to pass your Server 2008
Active Directory (70-640) exam with Server 2008
Active Directory LearnSmart Video Training. Microsoft
certification exam trainer Aaron Spurlock combines
technical knowledge with real-world experience to help you
learn and understand Active Directory, Group Policy, DNS
resolution and every other topic you need to pass the (70640) exam and earn your MCTS and MCITP certifications.
Use Windows Server 2008 Active Directory Configuration
(70-640) LearnSmart Video Training to learn all of the most
important skills for work with understanding the purpose
and implementation of Read Only Domain Controllers.
When you complete this CBT course, youll be an expert
on the following must-know Windows Server 2008
Active Directory Configuration (70-640) skills:
Course Overview......................................... 11525_001
Installing Active Directory.......................... 11525_002
Server Core.................................................. 11525_003
DNS............................................................. 11525_004
DNS Zones.................................................. 11525_005
AD Maintenance......................................... 11525_035
Monitoring Performance............................. 11525_036
Diagnostic Tools.......................................... 11525_037
Backing Up.................................................. 11525_038
Active Directory Recovery.......................... 11525_039
Server
2008 Applications
Infrastructure (70-643)
Gain an understanding of how to who work with or plan

to work with: Windows Deployment Services, Terminal
Services, Web Services, and Media Services. Youll learn
how to make this versatile technology work for you from
expert instructor Tom Carpenter. In this course Tom covers
all of the objectives you will need in order to effectively take
and pass exam 70-643. This will take you one step further to
achieving your MCITP certification from Microsoft.
AD DNS Integration................................... 11525_006

Domain Name Resolution........................... 11525_007
Active Directory Infrastructure................... 11525_008
Active Directory Migration......................... 11525_009
Active Directory Sites................................. 11525_010
Active Directory Replication...................... 11525_011
Global Catalog Server................................. 11525_012
Active Directory Trusts............................... 11525_013
Read-Only Domain Controllers.................. 11525_014
Active Directory Accounts.......................... 11525_015
Active Directory Groups............................. 11525_016
Active Directory Delegation....................... 11525_017
Automation.................................................. 11525_018
Active Directory Templates......................... 11525_019
Group Policy............................................... 11525_020
Managing Group Policy.............................. 11525_021
Maintaining Group Policy........................... 11525_022
Auditing...................................................... 11525_023
Account Policies.......................................... 11525_024
Virtualization............................................... 11525_025
Lightweight Directory Services.................. 11525_026
Rights Management Services...................... 11525_027
v 11012011
Use Server 2008 Applications Infrastructure Configuration

Video Training to learn all of the most important skills for
the Server 2008 Applications Infrastructure Configuration
(70-643) exam. When you complete this CBT course,
youll be an expert on the following must-know Server
2008 Applications Infrastructure Configuration skills:
Deploying Images....................................... 11713_001
Configuring Deployment............................. 11713_002
Windows Activation.................................... 11713_003
Hyper-V....................................................... 11713_004
Working with Hyper-V................................ 11713_005
High Availability......................................... 11713_006
Configuring Availability.............................. 11713_007
Configuring Storage.................................... 11713_008
Terminal Services........................................ 11713_009
Remote Desktop.......................................... 11713_010
TS Licensing and Configuration................. 11713_011
Monitoring TS............................................. 11713_012
Terminal Services Gateways....................... 11713_013
Application Availability.............................. 11713_014
TS Load Balancing...................................... 11713_015
IIS 7.0.......................................................... 11713_016

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Managing IIS 7.0......................................... 11713_017
Application Deployment............................. 11502_021
Web Applications........................................ 11713_018
Virtualization for Applications.................... 11502_022
Web-Based Applications............................. 11502_023
File Transfer Protocol.................................. 11713_020
Simple Mail Transfer Protocol.................... 11713_021
Licensing Terminal Services....................... 11502_025
Web Server Security.................................... 11713_022
Windows Media Server............................... 11713_023
Planning Virtualization................................ 11502_027
Windows SharePoint Services..................... 11713_024
Troubleshooting Virtualization.................... 11502_028
SharePoint Content Management................ 11713_025
Windows System Update Services.............. 11502_029

Users and Groups........................................ 11502_030
Server 2008 Enterprise

Administrator (70-647)
Data Access................................................. 11502_031
Data Redundancy........................................ 11502_032

Collaboration............................................... 11502_033
Pass your Windows Server 2008 Enterprise Administrator

(70-647) certification exam with LearnSmart Video
Training. Experienced MCTS and MCITP instructor Tom
Carpenter trains you to get certified on the new methods
of application deployment throughout your Server 2008
Enterprise including Certificates services and MSI
packages. Get complete training to pass your Server 2008
Enterprise Administrator exam with no additional training.
Use Windows Server 2008 Enterprise Administrator
(70-647) LearnSmart Video Training to learn all of the
most important skills for work with IIS and Hyper-V
services along with other virtualization options. When
you complete this CBT course, youll be an expert on the
following must-know Windows Server 2008 Enterprise
Administrator (70-647) skills:
Planning IP Addresses................................. 11502_001
IP Versions................................................... 11502_002
DNS Name Resolution................................ 11502_003
WINS........................................................... 11502_004
Active Directory.......................................... 11502_005
Domain Controller Roles............................ 11502_006
Data Recovery............................................. 11502_034

Server 2008 Network


Windows Server 2008 Network Infrastructure (70-642)
LearnSmart Video Training helps you earn the next
generation of Microsoft certifications. MCTS and MCITP
expert Tom Carpenter is your instructor in this Server 2008
Network Infrastructure video training title. He shows you
how to properly process, plan and configure your Server
2008 Infrastructure and pass your (70-642) exam with no
additional training necessary.
Use Windows Server 2008 Network Infrastructure
Configuration (70-642) LearnSmart Video Training to
learn all of the most important skills for work with DHCP,
IPv6 and other critical services for communication. When
following must-know Windows Server 2008 Network
Infrastructure Configuration (70-642) skills:
AD Replication and Sites............................ 11502_007
Network Layers and OSI............................. 11486_001
AD Server Placement.................................. 11502_008
IPv4 Addressing.......................................... 11486_002
Planning for Administration........................ 11502_009
Configuring IPv4......................................... 11486_003
Group Policy Architecture........................... 11502_010
IPv6 Addressing.......................................... 11486_004
GPO Applications....................................... 11502_011
Understanding DHCP.................................. 11486_005
Resolution Isolation.................................... 11502_012
Implementing DHCP................................... 11486_006
Remote Access............................................ 11502_013
IP Routing................................................... 11486_007
Network Access Policies............................. 11502_014
IPSec........................................................... 11486_008
Perimeter Networks..................................... 11502_015
Configuring IPSec....................................... 11486_009
Migrating Domains and Forests.................. 11502_016
DNS Defined............................................... 11486_010
Deploying the Branch Office...................... 11502_017
Configuring DNS........................................ 11486_011
Public Key Infrastructure............................ 11502_018
DNS Synchronization.................................. 11486_012
Network Authentication.............................. 11486_013
Interoperability Planning............................. 11502_020
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Remote Network Access............................. 11486_014
Network Access Protection......................... 11486_015
Configuring NAP......................................... 11486_016
Windows Firewall....................................... 11486_017
Wireless Access........................................... 11486_018
Configuring Wireless Access....................... 11486_019
File Services................................................ 11486_020
Distributed File System............................... 11486_021
Disk Quotas................................................. 11486_022
Shadow Copy.............................................. 11486_023
Backing Up Data......................................... 11486_024
Printer Sharing............................................ 11486_025
Windows Update......................................... 11486_026
Performance Monitoring............................. 11486_027
Network Monitoring.................................... 11486_028
Troubleshooting.......................................... 11486_029
Server 2008 R2
With the release of Windows Server 2008 R2, Microsoft has

updated its exams for the MCTS and MCITP certifications.
New material has been added to each of these exams
so that successful candidates demonstrate a thorough
understanding of both Windows Server 2008 and Server
2008 R2. But dont feel overwhelmed by these additions!
Led by Microsoft expert Joe Mullarkey, this LearnSmart
Video Training course introduces and explains all the new
features and enhancements related to Server 2008 R2,
including Active Directory, BranchCache, Remote Desktop
Server, DirectAccess, Socket Pooling and more.
With five hours of quality instruction, this course covers
these topics in depth and prepares you to tackle new
questions related to Server 2008 R2. By the time you
complete this course, youll have a thorough understanding
of these features, which will enable you to pass the exams
and gain a competitive edge as an IT professional.
This course begins with new features related to Active
Directory and ends with features related to Remote
Desktop Server, thus offering a wide sweep of Server 2008
R2 topics including:
PowerShell Active Directory Module......... 13095_001
Active Directory Recycle Bin..................... 13095_002
Offline Domain Joins.................................. 13095_003
Auditing and GPO Changes........................ 13095_004
Managed Service Accounts......................... 13095_005
File and Print Services................................ 13095_006
BranchCache............................................... 13095_007
CSV and Remote Desktop Server............... 13095_008
DirectAccess............................................... 13095_009
Server 2008 Server

Administrator (70-646)
LearnSmart Video Training makes it easy to pass your

Windows Server 2008 Server Administrator (70-646)
exam. MCTS and MCITP certification expert Aaron
Spurlock is your trainer for the Server 2008 Server
Administrator exam. Spurlock is a veteran exam trainer
and he teaches you everything about the certification exam
environment, as well as all of the Windows Server 2008
Server Administrator skills you need to ensure continuity
within your enterprise environment.
Use Windows Server 2008 Server Administrator (70646) LearnSmart Video Training to learn all of the most
important skills for work with Hyper-V and Terminal
Services along with other core methods to manage your
software services. When you complete this CBT course,
youll be an expert on the following must-know
Windows Server 2008 Administrator (70-646) skills:
Planning for Deployment............................ 11501_001
Installation Process...................................... 11501_002
Windows Activation Methods..................... 11501_003
Automated Deployment.............................. 11501_004
Multicast Installation................................... 11501_005
DHCP Server Roles..................................... 11501_006
DNS Server Role......................................... 11501_007
Active Directory Role................................. 11501_008
File Server Role........................................... 11501_009
File Management......................................... 11501_010
Windows Search Service............................. 11501_011
Print Services Role...................................... 11501_012
DFS Namespaces........................................ 11501_013
Application Server and Services................. 11501_014
Setting Up TS Options................................ 11501_017
Terminal Service Application...................... 11501_018
Deploying Applications............................... 11501_019
Maintaining Server 2008............................. 11501_020
Software Management................................ 11501_021
Delegating Administration.......................... 11501_022
Group Policy............................................... 11501_023
Monitor Servers........................................... 11501_024
Performance................................................ 11501_025
Security....................................................... 11501_026
Access Control............................................ 11501_027
Remote Access............................................ 11501_028
Backup and Recovery.................................. 11501_030
NPS and DNS Updates................................ 13095_011
v 11012011

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Microsoft Courses
Upgrading MCSA 2003
to Server 2008 (70-648)
Learn all of the facts you need to pass your Upgrading

from Windows Server 2003 MCSA to Windows Server
2008 (70-648) exam with this LearnSmart Video Training.
Microsoft certification experts Aaron Spurlock and Tom
Carpenter combine their technical knowledge with realworld experience to help you learn and understand Active
Directory, IP Addressing, working with remote access and
every other topic you need to pass the 70-648 exam and
earn your MCTS and MCITP certifications.

Learn all of the facts you need to pass your Upgrading
from Windows Server 2003 MCSE to Windows Server
2008 (70-649) exam with this LearnSmart Video Training.
Microsoft certification experts Aaron Spurlock and Tom
Carpenter they combine their technical knowledge with
real-world experience to help you learn and understand
Active Directory, IP Addressing, working with Terminal
Services and every other topic you need to pass the 70-649
exam and earn your MCTS and MCITP certifications.
Use this Upgrading from Windows Server 2003 MCSA to

Windows Server 2008 (70-648) LearnSmart Video Training
to learn all of the most important skills for work with
understanding the purpose and implementation of Active
Directory and the Server 2008 Network Infrastructure.
AD Maintenance......................................... 12118_006
Diagnostic Tools.......................................... 12118_008
Backing Up.................................................. 12118_009
Active Directory Recovery.......................... 12118_010
Administering CAs..................................... 12118_012
Certificate Enrollment................................. 12118_013
Public Key Archival.................................... 12118_014
Certification Revocation.............................. 12118_015
IPv4 Addressing.......................................... 12118_016
Configuring IPv4......................................... 12118_017
IPv6 Addressing.......................................... 12118_018
IP Routing................................................... 12118_021
IPSec........................................................... 12118_022
Remote Network Access............................. 12118_024
Network Access Protection......................... 12118_025
Configuring NAP......................................... 12118_026
Network Authentication.............................. 12118_027
Configuring Wireless Access....................... 12118_028
Windows Update......................................... 12118_030
v 11012011
Upgrading MCSE 2003

to Server 2008 (70-649)
Use this MCSE on Server 2003 to Windows Server 2008

Technical Specialist (70-649) LearnSmart Video Training
to learn all of the most important skills for work with
understanding the purpose and implementation of Active
Directory and the Server 2008 Network and Applications
Infrastructures. When you complete this CBT course,
Windows Server 2008 (70-649) skills:
IPv4 Addressing.......................................... 12117_006
Configuring IPv4......................................... 12117_007
IPv6 Addressing.......................................... 12117_008
IP Routing................................................... 12117_011
IPSec........................................................... 12117_012
Windows Update......................................... 12117_014
Deploying Images....................................... 12117_018
Configuring Deployment............................. 12117_019
Windows Activation.................................... 12117_020
Hyper-V....................................................... 12117_021
Working with Hyper-V................................ 12117_022
Configuring Availability.............................. 12117_024
Configuring Storage.................................... 12117_025
Remote Desktop.......................................... 12117_027
TS Licensing and Configuration................. 12117_028

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Microsoft Courses
Monitoring TS............................................. 12117_029
Trust & Decommissioning a DC................. 10055_016
Terminal Services Gateways....................... 12117_030
Organizational Unit Structure..................... 10055_017
Application Availability.............................. 12117_031
OU Delegation............................................ 10055_018
TS Load Balancing...................................... 12117_032
Implementing Users & Groups................... 10055_019
IIS 7.0.......................................................... 12117_033
User Acct & Group Types........................... 10055_020
Managing IIS 7.0......................................... 12117_034
UPN & Password Policies........................... 10055_021
Group Policy Objects in AD....................... 10055_022
Create, Configure, & Manage GPOs........... 10055_023
File Transfer Protocol.................................. 12117_037
Tools & Delegating GPO............................ 10055_024
Simple Mail Transfer Protocol.................... 12117_038
Software Deployment with GPOs............... 10055_025
Web Server Security.................................... 12117_039
Software Management
& Removal with GPOs................................ 10055_026
Replication in AD........................................ 10055_027
Windows Server 2003
Intrasite & Intersite in AD........................... 10055_028

Security Settings......................................... 10055_029
Server 2003
Active Directory
Highly Available DNS................................. 10055_030

FSMO Rules................................................ 10055_031
Backup, Analysis, & Monitor..................... 10055_032
Directory Serv Models & Bus Req............. 10055_033
Gain in-depth Server 2003 Active Directory Infrastructure

(70-294) knowledge from industry expert Dale BriceNash. Dale creates an exciting and insightful learning
environment with his expert command of topics covered.
When you complete this training, youll have all the
knowledge you need to pass this portion of Microsofts
MCSE 2003 certification.
Use Server 2003 Active Directory Infrastructure (70-294)
LearnSmart Video Training to learn everything an MCSE
needs to know about Active Directory Infrastructure and
pass your MCSE certification exam. When you complete
this MCSE (70-294) CBT course, youll be an expert on
the following must-know skills for your certification:
AD Introduction.......................................... 10055_001
AD Foundations & CIA Model................... 10055_002
Logical & Physical Components................. 10055_003
FSMO Roles of AD..................................... 10055_004
Additional FSMO Roles of AD................... 10055_005
Uniqueness Rules & Global Catalog........... 10055_006
Administrative Tools................................... 10055_007
DNS Concepts............................................. 10055_008
DNS Zone Types......................................... 10055_009
Installation Requirements............................ 10055_010
Installation Process...................................... 10055_011
AD Replica.................................................. 10055_012
Validate Installation..................................... 10055_013
Post Installation Process.............................. 10055_014
Forest & Domain Levels............................. 10055_015
v 11012011
Server 2003
Designing Network
Gain in-depth Server 2003 Active Directory and Network

Infrastructure Design (70-297) knowledge from industry
expert Mike Storm. Mike creates an exciting and insightful
learning environment with his expert command of topics
covered. When you complete this training, youll have
all the knowledge you need to pass Microsofts Windows
Server 2003 Active Directory and Network Infrastructure
Design (70-297) exam.
Use Server 2003 Active Directory and Network
Infrastructure (70-297) LearnSmart Video Training to learn
all of the most important Active Directory Infrastructure
skills and pass your MCSE (70-297) certification exam.
When you complete this Server 2003 CBT course, youll
be an expert on the following must-know skills for
your MCSE certification:
AD Design Elements................................... 10167_001
Domain Implication.................................... 10167_002
Logical Forest Design................................. 10167_003
Domain Design............................................ 10167_004
DNS & Trust Relations............................... 10167_005
Migration Issues.......................................... 10167_006
Schema Management.................................. 10167_007
Site Infrastructure........................................ 10167_008
Site Design.................................................. 10167_009

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Placing Domain Controllers........................ 10167_010
GCs & FSMOs............................................ 10167_011
Administrative Structure............................. 10167_012
Administration Model................................. 10167_013
Computer/User Accounts............................ 10167_014
Group Policy............................................... 10167_015
GP Structure................................................ 10167_016
OU Structure............................................... 10167_017
GPO Management....................................... 10167_018
Name Resolution......................................... 10167_019
DNS Interoperability................................... 10167_020
WINS Replication....................................... 10167_021
Client Resolution......................................... 10167_022
Network Infrastructure................................ 10167_023
IP Addressing.............................................. 10167_024
DHCP Design.............................................. 10167_025
Change Management................................... 10167_026
Connection Types........................................ 10167_028
Connectivity Infrastructure......................... 10167_029
Internet Infrastructure.................................. 10167_030
Network Access Design.............................. 10167_031
Remote Access Infrastructure..................... 10167_033
Wireless Access Design.............................. 10167_034
Schema Management.................................. 10169_007

Site Infrastructure........................................ 10169_008
Site Design.................................................. 10169_009
Placing Domain Controllers........................ 10169_010
GCs & FSMOs............................................ 10169_011
Administrative Structure............................. 10169_012
Computer/User Accounts............................ 10169_014
Group Policy............................................... 10169_015
GP Structure................................................ 10169_016
OU Structure............................................... 10169_017
GPO Management....................................... 10169_018
Name Resolution......................................... 10169_019
DNS Interoperability................................... 10169_020
WINS Replication....................................... 10169_021
Client Resolution......................................... 10169_022
Network Infrastructure................................ 10169_023
IP Addressing.............................................. 10169_024
DHCP Design.............................................. 10169_025
Connection Types........................................ 10169_028
Connectivity Infrastructure......................... 10169_029
Internet Infrastructure.................................. 10169_030
Server 2003
Designing Network
Security (70-298)
Network Access Design.............................. 10169_031

Remote Access Infrastructure..................... 10169_033
Wireless Access Design.............................. 10169_034

Learn the most essential Server 2003 Designing Network
Security (70-298) knowledge from best-selling author and
industry expert Tom Carpenter. Toms enthusiasm and
youll have all the knowledge you need to pass Microsofts
Server 2003 Security Design (70-298) exam.
Use Server 2003 Designing Network Security (70-298)
LearnSmart Video Training to learn all of the most important
skills required to design Server 2003 networks and pass your
MCSE certification exam. When you complete this Server
2003 CBT course, youll be an expert on the following
must-know skills for your MCSE certification:
AD Design Elements................................... 10169_001
Domain Implication.................................... 10169_002
Logical Forest Design................................. 10169_003
Domain Design............................................ 10169_004
DNS & Trust Relations............................... 10169_005
Migration Issues.......................................... 10169_006
v 11012011
Server 2003 Network

Environment (70-290)
Gain in-depth Server 2003 Network Environment

(70-290) knowledge from industry-leading author
and instructor Aaron Spurlock. Aaron provides expert
insight and sincere excitement for technology in this
training, youll have all the knowledge you need to pass
this portion of Microsofts MCSE 2003 certification.
Use Server 2003 Managing a Network Environment (70290) LearnSmart Video Training to learn all of the most
important Microsoft Networking skills and pass your
MCSE certification exam. When you complete this CBT
skills for MCSE certification:
Windows Server 2003 R2 Edition............... 10052_001
File Server Roles and Quotas...................... 10052_002
Installation................................................... 10052_003

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Upgrading Windows 2000........................... 10052_004
Screening and Reporting............................. 10052_005
Hardware Support....................................... 10052_006
Remote Management.................................. 10052_007
Troubleshoot Hardware............................... 10052_008
Replicating Data.......................................... 10052_009
Printer Management.................................... 10052_010
UNIX Integration........................................ 10052_011
Web Update Technology/UNIX.................. 10052_012
Server 2003................................................. 10052_013
Basic Dynamic Volumes............................. 10052_014
Fault Tolerant Volumes................................ 10052_015
Managing Volumes...................................... 10052_016
File Systems................................................ 10052_017
Computer Accounts..................................... 10052_018
Server 2003 Network

Gain in-depth Server 2003 Network Infrastructure (70291) knowledge from industry-leading instructor Aaron
Spurlock. Aaron provides expert insight and sincere
excitement for technology in this comprehensive training
product. When you complete this training, youll have
all the knowledge you need to pass the 70-291 exam of
Microsofts MCSE 2003 certification.
Use Server 2003 Network Infrastructure (70-291) LearnSmart
Video Training to learn all of the important Microsoft
Network Infrastructure skills you need to pass your MCSE
(70-291) certification exam. When you complete this MCSE
training course, youll be an expert on the following mustknow skills for your MCSE certification:
User Accounts............................................. 10052_019

Advanced User Accounts............................ 10052_020
Network Infrastructure Overview............... 10053_001
User Account Properties.............................. 10052_021
Understanding TCP/IP................................ 10053_002
User Profiles................................................ 10052_022
IP Addresses................................................ 10053_003
Groups......................................................... 10052_023
Addressing Your Network........................... 10053_004
Managing Groups........................................ 10052_024
Dynamic Addressing................................... 10053_005
NTFS Permissions....................................... 10052_025
Share Permissions....................................... 10052_026
Managing DHCP......................................... 10053_007
NTFS Features............................................ 10052_027
IP Address Troubleshooting........................ 10053_008
Printers........................................................ 10052_028
Name Resolution......................................... 10053_009
Printers (cont.)............................................. 10052_029
Install DNS Servers..................................... 10053_010
Windows Licensing..................................... 10052_030
Configuring Zones....................................... 10053_011
Software Update Services........................... 10052_031
Monitor & Troubleshoot DNS.................... 10053_012
Remote Administration............................... 10052_032
Remote Access............................................ 10053_013
Remote Desktop.......................................... 10052_033
Virtual Private Networks............................. 10053_014
Web Server.................................................. 10052_034
Internet Authentication Service................... 10053_015
Monitoring Servers...................................... 10052_035
Troubleshooting Remote Access................. 10053_016
Shadow Copies............................................ 10052_036
Routing Introduction................................... 10053_017
Backup......................................................... 10052_037
Implementing Routing................................ 10053_018
Demand-Dial Routing................................. 10053_019
Windows Server 2003 R2 Edition............... 10052_039
Secure Remote Access................................ 10053_020
File Server Roles and Quotas...................... 10052_040
ICS NAT...................................................... 10053_021
Screening and Reporting............................. 10052_041
RRAS NAT.................................................. 10053_022
Remote Management.................................. 10052_042
Troubleshooting Routing............................. 10053_023
Replicating Data.......................................... 10052_043
Security Templates...................................... 10053_024
Printer Management.................................... 10052_044
IPSec........................................................... 10053_025
UNIX Integration........................................ 10052_045
Configure IPSec.......................................... 10053_026
Web Update Technology/UNIX.................. 10052_046
Troubleshoot IPSec..................................... 10053_027

Monitoring.................................................. 10053_028
Troubleshooting Services............................ 10053_029
v 11012011

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Microsoft Courses
Server 2003 Network Server 2003
Security Admin (70-299) Planning Network

Learn the most important Server 2003 Network

knowledge from best-selling author and industry expert
Tom Carpenter. Toms enthusiasm and expert insight
brings technology to life to make learning exciting and
rewarding. When you complete this training, youll have
all the knowledge you need to pass Microsofts Server
2003 Network Security Administrator (70-299) exam.
Use Server 2003 Network Security Admin (70-299)
LearnSmart Video Training to learn everything an MCSE
must know to administer security for a Microsoft Server
2003 network and pass your MCSE certification exam.
When you complete this Microsoft CBT course, youll be
an expert on the following must-know skills for your
MCSE certification:
Security Structures...................................... 10171_001
Authentication............................................. 10171_002
Implementing Authentication...................... 10171_003
Web Authentication..................................... 10171_004
Trust Relationship....................................... 10171_005
Group Hierarchies....................................... 10171_006
Group Types................................................ 10171_007
Authorization............................................... 10171_008
Managing ACLs.......................................... 10171_009
Permissions................................................. 10171_010
Security Templates...................................... 10171_011
Role-Based Templates................................. 10171_012
Deploying Templates................................... 10171_013
Troubleshooting Templates......................... 10171_014
Policies & Troubleshooting......................... 10171_015
Client Security............................................. 10171_016
Restricting Software.................................... 10171_017
Distributing Software.................................. 10171_018
Securing Servers.......................................... 10171_019
Securing Web Servers................................. 10171_020
Securing Exchange Servers......................... 10171_021
Security Setting Analysis............................ 10171_022
PKI.............................................................. 10171_023
Installing Certificate Services..................... 10171_024
Certification Templates............................... 10171_025
Managing Certificates................................. 10171_026
Backup & Restoration................................. 10171_027
Wireless Security......................................... 10171_028
Managing Updates & Patches..................... 10171_029
Understanding IPSec................................... 10171_030
Managing IPSec.......................................... 10171_031
Managing SSL............................................. 10171_032
Securing RRAS........................................... 10171_033
v 11012011
Gain in-depth Server 2003 Planning Network Infrastructure

(70-293) knowledge from industry expert Michael Storm.
Michaels expert insight and energetic instruction creates
an incredibly comprehensive learning environment.
When you complete this training, youll have all the
knowledge you need to pass this portion of Microsofts MCSE
2003 certification.

Use Server 2003 Planning Network Infrastructure (70293) LearnSmart Video Training to learn all of the most
important MCSE skills you need to plan a Microsoft Server
2003 Infrastructure and pass this MCSE certification
exam. When you complete this Microsoft CBT course,
for your MCSE certification:
TCP/IP Networking..................................... 10054_001
Network Availability................................... 10054_002
Network Performance................................. 10054_003
Planning for Growth.................................... 10054_004
DHCP Planning........................................... 10054_005
Troubleshooting TCP/IP Addressing.......... 10054_006
Internet Connectivity................................... 10054_007
Network Address Translation...................... 10054_008
Internet Security & Acceleration................. 10054_009
Enhancing ISA Server................................. 10054_010
Clustering Technologies.............................. 10054_011
Planning RRAS........................................... 10054_012
RRAS Advanced Features........................... 10054_013
IP Troubleshooting...................................... 10054_014
Secure Remote Access................................ 10054_015
RAS Authentication.................................... 10054_016
Planning IPSec Policy................................. 10054_017
Planning IPSec Deployment....................... 10054_018
IPSec Troubleshooting................................ 10054_019
DNS............................................................. 10054_020
Integrating DNS.......................................... 10054_021
Planning WINS........................................... 10054_022
Security Design Process.............................. 10054_023
Security Baseline......................................... 10054_024
Perimeter Security....................................... 10054_025
Securing Public Servers.............................. 10054_026
Authentication/Encryption.......................... 10054_027
Certificates................................................... 10054_028
CA Design................................................... 10054_029
Planning for Administration........................ 10054_030
Exchange Server 2010................................. 10054_031

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25
Microsoft Courses
Exchange Server 2010
Logging and Reporting............................... 13042_029

Configuration (70-662)
Records Management.................................. 13042_031
Compliance and Message Integrity............. 13042_030
With over 16 hours of interactive video training, this

LearnSmart course will provide all the instruction necessary
for you to master Exchange Server 2010 Configuration.In
addition, this course will give you the tools to pass Exam
70-662 and become Microsoft certified. Led by Microsoft
expert Joe Mullarkey and conveniently available through
the LearnSmart Cloud Classroom, this course covers an
abundance of must-know exam topics, such as installing
and configuring Exchange, managing databases, and
ensuring compliance and message integrity. Give yourself
a competitive edge and purchase this training course today!
Narrator Joe Mallarkey provides in-depth training on
Exchange Server 2010 Configuration. So that you can
best manage your training program, the course is broken
down into six distinct sessions:
Role Based Access Control......................... 13042_032
Exchange Server
2010 Design (70-663)
If you are a senior administrator looking to grow

professionally with Exchange Server 2010, this course is
for you.This LearnSmart Video Training course prepares IT
professionals to design an appropriate Exchange Server 2010
messaging infrastructure based upon business messaging
requirements. In addition, this course prepares qualified
candidates for Microsoft Exam 70-663, which leads to the
MCITP certification. Led by expert instructor Joe Mullarkey,
this course covers an array of exam-related topics, such as
Exchange 2010 Server Roles, DNS Namespaces, Mailboxes
and more. By the time you complete this course, youll have
all the skills necessary to pass the exam and gain a competitive
edge as an IT professional.
Course Overview......................................... 13042_001

Preparing the Infrastructure......................... 13042_002
Installing Exchange..................................... 13042_003
Exchange Server Roles............................... 13042_004
Creating Databases...................................... 13042_005
Managing Databases................................... 13042_006
Creating and Configuring Mailboxes.......... 13042_007
Resource and Shared Mailboxes................. 13042_008
Administering Mailboxes............................ 13042_009
Contacts, Users, and Distribution Groups .. 13042_010
Exchange Address Lists.............................. 13042_011
Exchange Public Folders............................. 13042_012
Introduction to Client Access...................... 13042_013
Outlook Web App Part I.............................. 13042_014
Outlook Web App Part II............................. 13042_015
POP3, IMAP, and ActiveSync..................... 13042_016
Encryption Certificate Management........... 13042_017
Outlook Anywhere and RPC Client Access.13042_018
Federated Sharing........................................ 13042_019
Hub Transport Server.................................. 13042_020
Message Routing......................................... 13042_021
Securing Traffic with TLS........................... 13042_022
Edge Transport Servers............................... 13042_023
Anti-Spam and Antivirus............................. 13042_024
Database Availability Groups...................... 13042_025
Other High Availability Considerations...... 13042_026
Backups and Restores................................. 13042_027
Monitoring Exchange.................................. 13042_028
v 11012011
This LearnSmart Video Training course covers all the

must-know topics with which you must be familiar to
pass Microsoft exam 70-663, including the following:
Exchange and Active Directory................... 13094_001
Exchange and DNS..................................... 13094_002
Exchange 2010 Server Roles...................... 13094_003
Mailbox Server Role................................... 13094_004
Mailbox Sizing and Memory...................... 13094_005
Mailbox Recipient Design........................... 13094_006
Public Folder Design................................... 13094_007
Designing Client Access Servers................ 13094_008
Designing RPC Client Access..................... 13094_009
Designing CAS Client Security.................. 13094_010
Designing Hub Transport............................ 13094_011
Edge Servers and Message Hygiene........... 13094_012
Federated Sharing........................................ 13094_013
Connecting with Foreign Mail Systems...... 13094_014
Transport Rules and Message Journaling.... 13094_015
Role-Based Access Control......................... 13094_016
Database High Availability.......................... 13094_017
CAS High Availability................................ 13094_018
Hub/Edge/AD High Availability................. 13094_019
Planning Backup and Recovery.................. 13094_020
Messaging Records Management............... 13094_021
Upgrade Planning........................................ 13094_022
Monitoring and Troubleshooting................ 13094_023

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Microsoft Courses

Exchange 2003
Managing (70-284)
Gain an understanding of how to configure Exchange

Server 2007 - youll learn exactly what Microsoft wants
network administrators to know from a certification
standpoint from expert instructor Aaron Spurlock. In this
course Aaron teaches you the Exchange Management
Shell Console, changes in Active directory, real-world
simulations, and much more. When you complete this
training, you will be comfortable rolling out Exchange
2007 in your environment.
In this course you will acquire Exchange Server 2003

knowledge from industry-leading instructor Aaron Spurlock.
Aaron provides expert insight and sincere excitement for
technology in this comprehensive training product. When
you complete this training, youll have the knowledge you
need to pass the 70-284 certification exam.
Introducing Exchange 2007........................ 11146_001

Exchange Roles........................................... 11146_002
Exchange Server Editions........................... 11146_003
Use Exchange Server 2003 Implementation (70-284)

LearnSmart Video Training to learn all of the most
important Microsoft Exchange Server skills that you need
to pass your Exchange Server Implementation certification
exam. When you complete this CBT course, youll be
an expert on the following must-know skills for your
MCSE Messaging certification:
Installation Preparation............................... 11146_004

Active Directory Preparation...................... 11146_005
Basic Exchanges Installation....................... 10287_001
Exchange Installation.................................. 11146_006
Upgrading Methods..................................... 10287_002
Advanced Installation.................................. 11146_007
Upgrade 5.5 Organization........................... 10287_003
Exchange Administration............................ 11146_008
Decommission Exchange 5.5...................... 10287_004
Exchange Management Console................. 11146_009
Advanced Installations................................ 10287_005
Exchange Management Shell...................... 11146_010
Clustered Environments.............................. 10287_006
Advanced Shell Features............................. 11146_011
Clustered Installations................................. 10287_007
Removing Exchange 2003.......................... 11146_012
Management Setup...................................... 10287_008
E-mail Domains.......................................... 11146_013
Exchange Policies....................................... 10287_009
Configure Recipients................................... 11146_014
Recipients.................................................... 10287_010
Resource Mailboxes.................................... 11146_015
Manage Groups/Contacts............................ 10287_011
Mail-Enabled Groups.................................. 11146_016
Recipient Policies........................................ 10287_012
Public Folders.............................................. 11146_017
Address List................................................ 10287_013
Message Flow.............................................. 11146_018
Mailbox Store.............................................. 10287_014
Edge Transport Server................................. 11146_019
Public Folders.............................................. 10287_015
Spam Rules................................................. 11146_020
Managing Servers........................................ 10287_016
Transport Rules........................................... 11146_021
Moving Servers........................................... 10287_017
Compliance Features................................... 11146_022
Connectivity................................................ 10287_018
Client Connectivity..................................... 11146_023
Front-end/Back-end Servers........................ 10287_019
Configuring Client Access.......................... 11146_024
Connectors................................................... 10287_020
Connecting with Outlook............................ 11146_025
SMTP.......................................................... 10287_021
Local Continuous Replication..................... 11146_026
Securing Exchange...................................... 10287_022
Cluster Continuous Replication.................. 11146_027
Securing Messages...................................... 10287_023
Name Resolution......................................... 10287_024
Data Recovery............................................. 11146_029
Mail Flow Troubleshooting......................... 11146_030
Backup & Recovery.................................... 10287_026
Message Tracking....................................... 11146_031
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Microsoft Courses
Exchange Server
2003 Organization
Design (70-285)
Customizing Calendars............................... 11709_005
Custom Fields............................................. 11709_006

Resource Breakdown Structure................... 11709_007
Working with Enterprise Resources ........... 11709_008
Assigning Enterprise Resources.................. 11709_009
Publishing the Project................................. 11709_010
Gain in-depth Exchange Server 2003 Design knowledge

from industry-leading instructor Aaron Spurlock. Aaron
provides expert insight and sincere excitement for
you complete this training, youll have the knowledge you
need to pass the 70-285 certification exam.
Project-Related Information........................ 11709_011

Updating Projects........................................ 11709_012
Earned Value Analysis................................. 11709_013
Managing Risks and Issues......................... 11709_014
Personal Settings......................................... 11709_015
Use Exchange Server 2003 Design (70-285) LearnSmart

Video Training to learn everything you need about
designing Exchange Server to pass your Exchange Server
2003 Design exam. When you complete this CBT course,
for your MCSE Messaging certification:
Design Considerations................................ 10288_001
Environmental Impact................................. 10288_002
Exchange & AD.......................................... 10288_004
Server Hardware.......................................... 10288_005
PWA Views.................................................. 11709_016

Reporting Project Status.............................. 11709_017
Finalizing the Project.................................. 11709_018
EPM Review............................................... 11709_019
Sharepoint Server 2010
SharePoint 2010
Administration (70-668)
Course Number; 12976
Server Availability....................................... 10288_006

Routing Topology........................................ 10288_007
Public Folders.............................................. 10288_008
Client Strategies.......................................... 10288_009
Mobile Client Access.................................. 10288_010
Exchange Security....................................... 10288_011
Exchange Upgrades..................................... 10288_012
Exchange Migration.................................... 10288_013
Multi-Forest Connectivity........................... 10288_014
Project Server 2007

Project Server
2007 All-In-One
Course Number:11709
Gain in-depth Project 2007 knowledge from industryleading instructor Erin Olsen. When you complete this
training, youll feel confident in your ability to plan, manage
and track the advancement of projects with Microsoft
Project Server 2007. This training will prepare you for
Project 2007 Server exams 70-632, 70-633 and 70-634.
Narrated by expert Tom Carpenter, this 14-hour SharePoint

2010 Administrator training video prepares candidates for
Microsofts 70-668 exam. Tom breaks down all the mustknow topics with which you must be familiar in order to
successfully complete the exam.
Topics covered in this video include: Designing a
SharePoint 2010 Farm Topology, Planning SharePoint
2010 Deployment, Defining a SharePoint 2010 Operations
Strategy and Business Continuity, and Planning for Search
and Business Solutions. Because it is broken down into
five distinct sessions, this video allows viewers to learn at
their own pace.
Expert Tom Carpenter will guide you through all the mustknow aspects of SharePoint 2010 so that when the time
comes for you to take the 70-668 exam, you will be prepared.
Enterprise Features...................................... 12976_001
Designing the Physical Architecture........... 12976_002
Planning Supporting Services..................... 12976_003
Integrating with the Network...................... 12976_004
Designing Logical Taxonomy..................... 12976_005
Planning the Farm....................................... 12976_006
Database Backend....................................... 12976_007
Project Server Overview............................. 11709_001
Providing High Availability......................... 12976_008
Accessing Project Server............................. 11709_002
Installing the Server Farm........................... 12976_009
New Enterprise Project............................... 11709_003
Upgrading Previous Versions...................... 12976_010
Users and Groups........................................ 11709_004
Migrating Sites and Databases.................... 12976_011
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Understanding Service Applications........... 12976_012
Creating Sites.............................................. 12975_011
Planning Service Applications.................... 12976_013
Planning SharePoint Search........................ 12975_012
Planning Share............................................ 12976_014
Configuring Search...................................... 12975_013
Deploying and Managing Components....... 12976_015
Operational Management............................ 12975_014
Planning for Sandbox Solutions.................. 12976_016
Troubleshooting SharePoint........................ 12975_015
Site Templates............................................. 12976_017
Understanding SharePoint Security............ 12975_016
Managing Web Applications....................... 12976_018
Managing Users and Groups....................... 12975_017
SharePoint Security Overview.................... 12976_019
Authentication Providers............................. 12975_018
Planning Authentication.............................. 12976_020
Monitoring SharePoint 2010....................... 12975_019
Designing Security Architectures................ 12976_021
Performance Tuning.................................... 12975_020
Managing Authentication Providers............ 12976_022
SharePoint 2010 Features and Solutions..... 12975_021
Planning Account Management.................. 12976_023
SharePoint Backup and Restore.................. 12975_022
Provisioning Strategies and Methods.......... 12976_024
SharePoint Maintenance.............................. 12976_025

Planning SharePoint Search........................ 12976_026
Enterprise Search........................................ 12976_027
Enterprise Content Management................. 12976_028
Business Intelligence................................... 12976_029
Social Computing and Collaboration.......... 12976_030
SharePoint Backup and Restore.................. 12976_031
SharePoint 2010
In this 10-hour LearnSmart training video, expert Tom

Carpenter breaks down all the must-know topics with
which you must be familiar to successfully complete the
exam. The Microsoft SharePoint 2010, Administrator
exam is intended for candidates who design and deploy
Microsoft SharePoint Server 2010 infrastructures. By
watching this video and passing the exam, qualified
candidates will have gained credit towards earning their
MCITP: SharePoint Administrator 2010 certification.

Narrator Tom Carpenter provides in-depth training on
SharePoint 2010 Configuration. So that you can best
manage your training program, the course is broken down
into four distinct sessions:
SharePoint 2010 New Features................... 12975_001
Installation Planning................................... 12975_002
Upgrade Planning........................................ 12975_003
Deploying SharePoint 2010........................ 12975_004
Understanding Service Applications........... 12975_005
Configuring Service Applications............... 12975_006
Creating Web Applications.......................... 12975_007
Managing Web Application Settings........... 12975_008
Working with Site Collections.................... 12975_009
Managing Site Collections.......................... 12975_010
v 11012011
SharePoint Server 2007

SharePoint
Server 2007 (70-630)
Gain an understanding of how to utilize SharePoint Server

2007 - youll learn how to make this versatile technology
work for you from expert instructor Tom Carpenter. In
this course Tom teaches you how Microsofts SharePoint
Server 2007 can help improve organizational effectiveness
by providing comprehensive content management and
enterprise search, accelerating shared business processes,
and facilitating information sharing across boundaries for
better business insight. When you complete this training,
you will learn all of the objectives to help you pass
Microsofts 70-630 exam.
Use SharePoint Server 2007 LearnSmart Video Training
to learn all of the most important skills for the SharePoint
Server 2007 (70-630) exam. When you complete this CBT
SharePoint Server 2007 skills :
SharePoint................................................... 11710_001
Planning Deployment.................................. 11710_002
Installing SharePoint................................... 11710_003
Initial Configuration Tasks.......................... 11710_004
Central Administration................................ 11710_005
SharePoint Sites.......................................... 11710_006
Building Sites.............................................. 11710_007
Users and Groups........................................ 11710_008
Managing Users and Groups....................... 11710_009
Authentication............................................. 11710_010
Managing Records...................................... 11710_011
Web Parts and Pages.................................... 11710_012
Lists and Libraries....................................... 11710_013

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Microsoft Courses
Navigation and Searching........................... 11710_014
The Search Interface................................... 11710_015
E-mail Integration....................................... 11710_016
Excel Interaction......................................... 11710_017
Using Excel................................................. 11710_018
Business Forms........................................... 11710_019
Business Intelligence................................... 11710_020
Managing Central Administration............... 11710_021
Shared Services........................................... 11710_022
Records Center............................................ 11710_023
Web Content Management.......................... 11710_024
Windows Sharepoint
Services 3.0 (70-631)
Acquire an understanding of how to utilize SharePoint

Services 3.0 Configuration - youll learn how to make this
versatile technology work for you from expert instructor
Erin Olsen. In this course Erin teaches you to increase the
efficiency of business processes, improve team productivity
with tools for collaboration that help people stay connected
and much more. When you complete this training, you
will learn design concepts, master page creation, site
administration, connection management and Security.

Upgrading and Migration............................ 11710_026
Design Concepts.......................................... 11145_001

Site Planning............................................... 11145_002
SharePoint 2007

Gain an understanding of how to utilize Office SharePoint
Server 2007 to facilitate collaboration from expert
instructor Erin Olsen. In this course Erin teaches the basic
principles behind using Office SharePoint Server 2007 to
provide content management features, implement business
processes, and much more. When you complete this
training, youll know how to collaborate on and publish
documents, maintain task lists, and share information
through the use of wikis and blogs.
SharePoint Services Overview.................... 11099_001
What Makes a SharePoint Site?.................. 11099_002
Creating Sub Sites and Workspaces............ 11099_003
Creating Workspaces from Applications..... 11099_004
Document Workspaces................................ 11099_005
Announcements........................................... 11099_006
Calendar...................................................... 11099_007
Contacts....................................................... 11099_008
Issue Tracking and Tasks............................. 11099_009
Modifying Site Settings.............................. 11145_003

Modifying Page Design............................... 11145_004
SharePoint Designer.................................... 11145_005
Master Pages............................................... 11145_006
List and Site Templates............................... 11145_007
Workflow Overview.................................... 11145_008
Standard Workflow...................................... 11145_009
Custom Workflows...................................... 11145_010
Central Administration................................ 11145_011
Basic Administration................................... 11145_012
Site Administration..................................... 11145_013
Backup and Restore..................................... 11145_014
Managing Connections................................ 11145_015
Advanced Monitoring................................. 11145_016
Advanced Security...................................... 11145_017
Topology and Scalability............................. 11145_018
Installing SharePoint................................... 11145_019
Upgrading SharePoint 2.0........................... 11145_020
Uninstalling SharePoint.............................. 11145_021
Managing Lists............................................ 11099_010

List Views.................................................... 11099_011
Customizing Lists....................................... 11099_012
Working with Libraries............................... 11099_013
Library Settings........................................... 11099_014
Working with Excel..................................... 11099_015
Working with Access................................... 11099_016
Wiki Sites.................................................... 11099_017
Blog Sites.................................................... 11099_018
Blogging from Word................................... 11099_019
Forms Library.............................................. 11099_020
Surveys........................................................ 11099_021
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Microsoft Courses
SQL Server 2008
High Availability with Replication.............. 12119_027
SQL Server 2008

Design, Optimize
and Maintain (70-450)
Selecting a High-Availability Solution....... 12119_029
Replication Planning................................... 12119_028
Planning Database Recovery....................... 12119_030

Full Backups and Restores.......................... 12119_031
Transaction Log Backups and Restores...... 12119_032
Differential Backups and Restores.............. 12119_033
Recovery Test Plans.................................... 12119_034
Gain in-depth SQL Server 2008 Designing, Optimizing, and

Maintenance knowledge from industry-leading instructor
Wayne Snider. Wayne provides expert insight and sincere
product. When you complete this training, you will learn
how to design a database security server solution, design
a backup and recovery solution, and design a strategy to
maintain and manage databases. This course will prepare
you for the Microsoft SQL Server Exam 70-450.
OS Level Monitoring Solutions.................. 12119_035

Data Collection............................................ 12119_036
Index Tuning and DMVs............................. 12119_037
The Performance Studio.............................. 12119_038
Dedicated Administrator Connections........ 12119_039
Page-Level Data Compression.................... 12119_040
Heap and Index Maintenance...................... 12119_041
Use SQL Server 2008 Designing, Optimizing, and

Maintaining a Database Configuration Video Training to
learn all of the most important skills for the SQL Server
2008 Designing, Optimizing, and Maintaining a Database
(70-450) exam. When you complete this CBT course,
youll be an expert on the following must-know SQL
Server 2008 Designing, Optimizing, and Maintaining a
Database skills:
Table Partitions............................................ 12119_042

Implementing Resource Governor.............. 12119_043
Understanding Resource Governor............. 12119_044
Resource Governor Monitoring.................. 12119_045
Management and Compression................... 12119_046
Management Automation Strategy.............. 12119_047
Administering SSIS..................................... 12119_048
Designing Database Solutions..................... 12119_001
Linked Servers............................................ 12119_049
Storage Considerations................................ 12119_002
Data Distribution via Replication................ 12119_050
Understanding Tempdb............................... 12119_003

Designing SQL Server Instances................ 12119_004
Other Instance Configuration Options........ 12119_005
Understanding Physical Databases............. 12119_006
Creating Databases with Transact-SQL...... 12119_007
FILESTREAM and Full-Text Indexes........ 12119_008
SQL Server Upgrade Planning.................... 12119_009
Understanding Database Consolidation...... 12119_010
Business Factors.......................................... 12119_011
SQL Server Instance Authentication........... 12119_012
Windows Service Accounts......................... 12119_013
Key Management........................................ 12119_014
Enterprise Key Management....................... 12119_015
Securing Endpoints..................................... 12119_016
SQL Server 2008

Implementation and
Maintenance (70-432)

Gain in-depth SQL Server 2008 Implementation and
Maintenance knowledge from industry-leading instructor
Wayne Snider. Wayne provides expert insight and sincere
product. When you complete this training, youll have what
it takes to manage SQL server securities; manage logins,
servers, users, and database roles. Taking the necessary
measures to keep the organizations assets secure. This
course will prepare you for the Microsoft SQL Server
Exam 70-432.
Database Permissions.................................. 12119_017

Schemas and Application Roles.................. 12119_018
Installation Considerations.......................... 12113_001
Ownership Chaining.................................... 12119_019
Installing SQL Server.................................. 12113_002
CLR and Service Broker............................. 12119_020
Configuring SQL Server Instance............... 12113_003
Policy-Based Management.......................... 12119_021
Configuring Services................................... 12113_004
Gathering Security Information.................. 12119_022
SQL Server Components............................. 12113_005
Event Notification....................................... 12119_023
Configuring Database Mail......................... 12113_006
Encryption Strategy..................................... 12119_024
Full-Text Indexing....................................... 12113_007
Clustering and Log Shipping...................... 12119_025
SQL Agent Operators.................................. 12113_008
Design Database Mirroring......................... 12119_026
SQL Agent Jobs.......................................... 12113_009
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SQL Agent Alerts........................................ 12113_010
Declarative Management Framework......... 12113_011
Backing Up.................................................. 12113_012
SQL Security Considerations...................... 12113_013
Managing SQL Logins................................ 12113_014
Managing SQL Instance Permissions......... 12113_015
Auditing SQL Instances.............................. 12113_016
Understanding Users and Roles.................. 12113_017
Managing Users and Roles.......................... 12113_018
Schema and Object Permissions................. 12113_019
Transparent Data Encryption...................... 12113_020
Manage and Configure Databases............... 12113_022
Understanding Backups.............................. 12113_023
Performing Full Backups............................ 12113_024
Restore Concepts......................................... 12113_025
Restoring Full Backups............................... 12113_026
Performing Transaction Log Backups......... 12113_027
Restoring Transaction Log Backups........... 12113_028
Performing Differential Backups................ 12113_029
File and Filegroup Backups........................ 12113_030
Managing Database Snapshots.................... 12113_031
Managing Database Integrity...................... 12113_032
Maintenance Plans...................................... 12113_033
Import and Export Data............................... 12113_034
Manage Data Partitions............................... 12113_035
Partitioning.................................................. 12113_036
Data Compression....................................... 12113_037
Understanding Indexes................................ 12113_038
Index Structures.......................................... 12113_039
Creating Indexes.......................................... 12113_040
Index Options and Metadata....................... 12113_041
Index Fragmentation................................... 12113_042
XML Indexes............................................... 12113_043
SQL Server Service Problems..................... 12113_044
Error Logs................................................... 12113_045
Concurrency Problems................................ 12113_046
Understanding High Availability................. 12113_047
Clustered Instances...................................... 12113_048
Implementing Log Shipping....................... 12113_049
Understanding Replication.......................... 12113_050
Planning for Replication............................. 12113_051
Implementing Replication........................... 12113_052
Data Collection............................................ 12113_053
Index Tuning and DMVs............................. 12113_054
The Performance Studio.............................. 12113_055
v 11012011
SQL Server 2005
SQL Server
2005 (70-431)
Gain in-depth SQL Server 2005 Maintaining a Database

knowledge from industry-leading instructor Wayne
Snyder. Wayne provides expert insight and sincere
product. When you complete this training, youll have all
the knowledge you need to write SQL Server 2005 queries
efficiently and accurately, understand key technologies in
database implementation, and understand key technologies
in database management.
Relational Databases................................... 10785_001
Starting with SQL....................................... 10785_002
Introduction to Transact-SQL..................... 10785_003
SELECT Statements................................... 10785_004
Operators and Expressions.......................... 10785_005
Filtering with Comparison Operators.......... 10785_006
Filtering with Logical Operators................. 10785_007
Filtering with Range of Values.................... 10785_008
Filtering with Pattern Matching.................. 10785_009
Writing Good WHERE Clauses.................. 10785_010
Handling Missing Values............................ 10785_011
Scalar Functions.......................................... 10785_012
Result Sets................................................... 10785_013
Using Variables........................................... 10785_014
Control of Flow........................................... 10785_015
CASE and Ranking Functions.................... 10785_016
Aggregate Functions................................... 10785_017
Grouping and Summarizing Data................ 10785_018
Advanced Grouping and Summarizing....... 10785_019
Retrieving Data with INNER JOINS.......... 10785_020
Retrieving Data with
OUTER/CROSS JOINS.............................. 10785_021
Combining and Limiting Result Sets.......... 10785_022
Basic Subqueries......................................... 10785_023
Correlated Subqueries................................. 10785_024
Common Table Expressions........................ 10785_025
Recursive (Queries) CTEs........................... 10785_026
Modifying Data with INSERT.................... 10785_027
Modifying Data with SELECT INTO......... 10785_001
Modifying Data with DELETE................... 10785_001
Modifying Data with UPDATE................... 10785_001
OUTPUT Clause......................................... 10785_001
Querying Full-Text Indexes......................... 10785_001
Using XML................................................. 10785_001
Programming Objects for Data Retrieval.... 10785_001
User Defined Functions............................... 10785_001
Inline and Multi-Statement Functions......... 10785_001

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Stored Procedures........................................ 10785_001
Advanced Query Techniques....................... 10785_001
Placing Database Files................................ 10785_001
Using Filegroups......................................... 10785_001
Finding Database Information..................... 10785_001
Schemas....................................................... 10785_001
Database Snapshots..................................... 10785_001
Basic SQL Server Data Types..................... 10785_001
User-Defined Data Types............................ 10785_001
Creating Tables............................................ 10785_001
Partitioning Tables....................................... 10785_001
Using XML................................................. 10785_001
Shredding XML.......................................... 10785_001
Indexing Concepts....................................... 10785_001
Index Structures.......................................... 10785_001
Creating Indexes.......................................... 10785_001
Index Fragmentation................................... 10785_001
XML Indexes............................................... 10785_001
Data Integrity.............................................. 10785_001
Data Integrity Implementation.................... 10785_001
PK and Unique Constraints......................... 10785_001
Foreign Key Constraints.............................. 10785_001
After Triggers.............................................. 10785_001
Instead Of Triggers...................................... 10785_001
XML Schemas............................................. 10785_001
Views........................................................... 10785_001
Indexed/Partitioned Views........................... 10785_001
Stored Procedures........................................ 10785_001
User-Defined Functions.............................. 10785_001
Handling Errors........................................... 10785_001
Controlling Execution Context.................... 10785_001
Implementing Managed Code..................... 10785_001
Service Broker............................................. 10785_001
Installation................................................... 10785_001
SQL Install.................................................. 10785_001
Post Install Configuration............................ 10785_001
Placing Database Files................................ 10785_001
Using Filegroups......................................... 10785_001
Finding Database Information..................... 10785_001
Schemas....................................................... 10785_001
Managing Databases................................... 10785_001
Disaster Recovery Planning........................ 10785_001
Full Backup................................................. 10785_001
File/Filegroup Backup................................. 10785_001
Restoring..................................................... 10785_001
Restoring Databases.................................... 10785_001
Database Snapshots..................................... 10785_001
SQL 2005 Security...................................... 10785_001
Securing the Database................................. 10785_001
v 11012011
Managing Keys and Certificates................. 10785_001

Monitoring SQL Server............................... 10785_001
DDL Triggers and Event Notifications....... 10785_001
Transferring Data........................................ 10785_001
Jobs, Operators, and Security...................... 10785_001
Alerts........................................................... 10785_001
Database Mirroring..................................... 10785_001
Replication.................................................. 10785_001
Replication Types ....................................... 10785_001
SQL Server 2005

Database Server
Gain in-depth SQL Server 2005 SQL Server 2005 Designing

Infrastructure and Security knowledge from industry-leading
instructor Wayne Snyder. Wayne provides expert insight and
sincere excitement for technology in this comprehensive
have all the knowledge you need to analyze data, set up a
database that is secure, available and easy to maintain and
achieve the system performance you expect.
Use SQL Server 2005 Designing Infrastructure and Security
(70-443) LearnSmart Video Training to learn all of the most
important skills and pass your certification exam. When
following must-know skills for your certification:
Capacity Planning....................................... 11149_001
Additional Capacity Planning..................... 11149_002
Hardware and Software Options................. 11149_003
Designing Storage....................................... 11149_004
Multiple Instances....................................... 11149_005
Database Consolidation............................... 11149_006
Security Requirements................................ 11149_007
Server-Level Security.................................. 11149_008
Service-Level Security................................ 11149_009
Database-Level Security............................. 11149_010
Object-Level Security................................. 11149_011
Performance and Business Needs............... 11149_012
Tables, File Groups, Indexes, and Views..... 11149_013
Naming Conventions and Change Control.. 11149_014
High Availability Needs.............................. 11149_015
High Availability Storage Solutions............ 11149_016
Clustering Solutions.................................... 11149_017
Mirroring..................................................... 11149_018
Replication.................................................. 11149_019
Designing Data Recovery............................ 11149_020
Archiving Data............................................ 11149_021
Data Archiving Replication......................... 11149_022

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Microsoft Courses
SQL Server 2005
Optimizing and
Maintaining Database
Solution (70-444)
Windows 7
Windows 7

Gain in-depth SQL Server 2005 Optimizing and
Maintaining Database Solutions knowledge from industryleading instructor Barbara Andrews. Barbara provides
expert insight and sincere excitement for technology in this
training, youll have all the knowledge you need should
you need to scale or accelerate your database service to
meet the demands of ever changing systems.
When you complete this CBT course, youll be an expert
on the following must-know 70-444 skills:
Automating Databases................................ 11147_001
Creating a SQL Agent Job........................... 11147_002
Database Maintenance Plans....................... 11147_003
Creating a Database Maintenance Plan....... 11147_004
Documenting the Environment................... 11147_005
SQL Server Integration Services................. 11147_006
Creating SSIS Packages.............................. 11147_007
Replication.................................................. 11147_008
Reporting Services...................................... 11147_009
Performance Monitoring Tools................... 11147_010
System Monitor........................................... 11147_011
Activity Monitor.......................................... 11147_012
Working with Profiler ................................. 11147_013
Best Practices.............................................. 11147_014
Object Performance Issues.......................... 11147_015
Using Profiler with System Monitor........... 11147_016
Choosing What to Monitor.......................... 11147_017
Query Optimization..................................... 11147_018
Database Engine Tuning Advisor................ 11147_019
Troubleshooting Connectivity Issues.......... 11147_020
SQL Configuration Tools............................ 11147_021
Troubleshooting Data Issues....................... 11147_022
Troubleshooting Concurrency Issues.......... 11147_023
Managing Concurrency............................... 11147_024
High Availability Solutions......................... 11147_025
Implementing High Availability.................. 11147_026
High Availability Requirements.................. 11147_027
High Availability Weaknesses..................... 11147_028
Mixing High Availability Solutions............ 11147_029
Linked Servers............................................ 11147_030
Now you can get ready for your Windows 7 Configuration

(70-680) certification exam with the smartest, fastest and
most effective CBT video training available. Our Windows
7 Configuration (70-680) LearnSmart Video Training
provides 14 hours of high-quality video training with
host Tom Carpenter that will show you how to master the
Windows 7 OS and pass your TS: Windows 7, Configuring
(70-680) exam.
Windows 7 Configuration (70-680) is at the core of many
of Microsofts MCITP certifications, including MCITP
Server Administrator, MCITP Enterprise Administrator and
MCITP Enterprise Desktop Administrator 7.
Installation Methods.................................... 12387_001
Upgrade Methods........................................ 12387_002
Clean Installation Planning......................... 12387_003
Performing a Clean Install.......................... 12387_004
Migrating Windows..................................... 12387_005
Image-Based Deployment........................... 12387_006
Capturing System Images........................... 12387_007
Manipulating Images................................... 12387_008
Advanced Imaging Techniques................... 12387_009
Working with Device Drivers...................... 12387_010
Hardware Compatibility.............................. 12387_011
Internet Explorer 8...................................... 12387_012
Understanding Application Compatibility.. 12387_013
Using Application Restrictions................... 12387_014
Understanding IPv4 and IPv6..................... 12387_015
Configuring IP Protocols............................. 12387_016
Managing Networking Configurations........ 12387_017
Remote System Management...................... 12387_019
Updating Windows 7................................... 12387_020
System Event Monitoring........................... 12387_021
System Performance Monitoring................ 12387_022
Performance Tuning.................................... 12387_023
Managing Storage....................................... 12387_024
Securing Authentication.............................. 12387_025
Sharing Resources....................................... 12387_026
User Rights Management............................ 12387_027
Windows 7 Encryption................................ 12387_028
Remote Connectivity................................... 12387_029
Configuring Mobility Options..................... 12387_030
Understanding BranchCache....................... 12387_031
Implementing DirectAccess........................ 12387_032
Backing Up Windows 7............................... 12387_033
System Restore and Recovery..................... 12387_034
File Management and Recovery.................. 12387_035

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Microsoft Courses
Windows 7
Enterprise Desktop
Support (70-685)

Pass your Pro: Windows 7, Enterprise Desktop Support
Technician (70-685) exam with LearnSmarts Windows
7 Enterprise Desktop Support LearnSmart Video
Training. In this new course, youll learn everything
about supporting Windows 7 clients in the enterprise
environment. And youll have the knowledge you need
to pass your Windows 7 Enterprise Desktop Support (70685) exam and earn valuable credit toward your Microsoft
Certified IT Professional (MCITP) Enterprise Desktop
Support Technician 7 certification.
you how to identify and troubleshoot any and all issues
regarding the deployment of Microsoft Windows 7 on the
enterprise level.
Youll be an expert with the ability to pinpoint and fix
systems failures and to resolve security challenges. This
course show you all of the sophisticated Windows 7
Desktop Support objectives including these:
Windows Vista

Windows Vista
and Office 2007
Deployment (70-624)
Gain in-depth Windows Vista knowledge from industryleading instructor Tom Carpenter. Tom combines technical
know the proper process and planning to ensure you are
able to be proactive in your deployments.
Use Windows Vista and Office 2007 Deployment (70624) LearnSmart Video Training to learn all of the most
important skills for Windows Vista and Office 2007
Deployment. When you complete this CBT course, youll
be an expert on the following must-know Windows
Vista and Office 2007 Deployment (70-624) skills:
Intro to Office 2007..................................... 11338_001
Deployment of Office 2007......................... 11338_002
Office Migrations........................................ 11338_003
Planning Deployment.................................. 12388_001
OMPM Tool................................................ 11338_004
Application Compatibility........................... 12388_002
Office Settings............................................. 11338_005
Troubleshooting Deployment...................... 12388_003
Vista Application Planning.......................... 11338_006
Software Configuration Settings................. 12388_004
Installing ACT............................................. 11338_007
Application Imaging.................................... 12388_005
Data Collection Packages............................ 11338_008
Troubleshooting Application Problems....... 12388_006
Compatibility Reporting............................. 11338_009
Repairing Network Applications................. 12388_007
Resolving Compatibility Issues.................. 11338_010
Basic Network Troubleshooting.................. 12388_008
User State Migration................................... 11338_011
Advanced Network Troubleshooting.......... 12388_009
User State Migration Tool........................... 11338_012
Logon Problems.......................................... 12388_010
Preparation for Vista Deployment............... 11338_013
Device Name Resolution............................. 12388_011
Preinstallation Environment 2.0.................. 11338_014
Network Printer........................................... 12388_012
Customizing Windows PE........................... 11338_015
System Performance.................................... 12388_013
Imaging Solutions....................................... 11338_016
Performance Analysis Tools........................ 12388_014
Imaging Manipulation................................. 11338_017
Data Collector Sets...................................... 12388_015
Configure Automated Installations.............. 11338_018
Hardware Troubleshooting Tools................ 12388_016
Business Desktop Deployment 2007.......... 11338_019
Memory and BIOS Errors........................... 12388_017
Installing BDD............................................ 11338_020
Wireless Fundamentals............................... 12388_018
Using the BDD............................................ 11338_021
Troubleshooting Wireless Connections....... 12388_019
Lite Touch Deployment............................... 11338_022
Troubleshooting Remote Access................. 12388_020
SMS 2003 for Vista Deployment................ 11338_023
Supporting Remote Users........................... 12388_021

Windows 7 Security.................................... 12388_022
IE Security Settings..................................... 12388_023
Encryption Solutions................................... 12388_024
Windows Updates........................................ 12388_025

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Microsoft Courses
Windows Vista
Gain in-depth Windows Vista Configuration knowledge

from industry-leading instructor Aaron Spurlock. Aaron
provides expert insight and sincere excitement for
you complete this training, youll learn the completed
experience of deploying Vista and setting up the tools to
work in your environment.

Use Configuring Windows Vista (70-620) LearnSmart
Video Training to learn all of the most important skills for
Configuring Windows Vista. When you complete this CBT
Configuring Windows Vista skills:
Vista Overview............................................ 11265_001
Installing Vista............................................. 11265_002
Upgrade and Migration Options.................. 11265_003
Post-Installation Options............................. 11265_004
Third Party Applications............................. 11265_005
User Account Control.................................. 11265_006
Internet Explorer......................................... 11265_007
IE Security Features.................................... 11265_008
Malware and Spyware................................. 11265_009
Windows Firewall Configuration................ 11265_010
Restrictions and Parental Controls.............. 11265_011
Using Windows Update............................... 11265_012
Networking.................................................. 11265_013
Wireless....................................................... 11265_014
Remote Access............................................ 11265_015
Media Applications..................................... 11265_016
Productivity Applications............................ 11265_017
Peer-to-Peer Collaboration.......................... 11265_018
Mobile Devices........................................... 11265_019
Mobile Computing...................................... 11265_020
Performance Optimization.......................... 11265_021
Data Protection............................................ 11265_023
Vista Recovery Tools................................... 11265_024
Windows
Vista Enterprise
Support (70-622)
Gain in-depth Windows Vista Client Enterprise Support

knowledge from industry-leading instructor Tom
Carpenter. Tom provides expert insight and sincere
product. When you complete this training, youll have
all the knowledge you need to implement this operating
system effortlessly and effectively.
Windows Vista Client.................................. 11234_001
Analyze Business Environments................. 11234_002
Preparing for Installation............................. 11234_003
Custom Image Tools.................................... 11234_004
Creating Custom Images............................. 11234_005
Post Installation Tasks................................. 11234_006
Troubleshooting Installations...................... 11234_007
Network Protocol Configuration................. 11234_008
Network Services........................................ 11234_009
Wireless Connections.................................. 11234_010
Remote Access............................................ 11234_011
Task Scheduling.......................................... 11234_012
Group Policies............................................. 11234_013
Application Deployment............................. 11234_014
User Account Control.................................. 11234_015
Firewalls...................................................... 11234_016
Windows Defender...................................... 11234_017
Security....................................................... 11234_018
Authentication............................................. 11234_019
Authorization Processes.............................. 11234_020
IE 7 Security................................................ 11234_021
Troubleshooting Tools................................. 11234_022
Connectivity Issues..................................... 11234_023
Compatibility.............................................. 11234_024
Desktop Applications.................................. 11234_025
Performance and Reliability........................ 11234_026
Logs and Events.......................................... 11234_027
Patches and Updates.................................... 11234_028
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Microsoft Courses
Windows XP
Remote Connectivity................................... 10163_033

Internet Connection Utilities....................... 10163_034
Web Services............................................... 10163_035
Remote Desktop.......................................... 10163_036
Windows Backup........................................ 10163_038
Windows XP
Pro (70-270)
Our Windows XP Pro LearnSmart Video Training course

provides 16 hours of computer based training for your
Microsoft Windows XP Professional (70-270) certification
exam. Windows XP Pro is a required exam for several
MCSE certifications, including MCSE 2003. Pass your
exam without opening a single certification training book.
Microsoft subject matter expert Aaron Spurlock teaches
you everything about the Windows XP Pro operating
system with full-motion video, bold graphics and studioquality CBT production and sound.
Use Windows XP Pro (70-270) LearnSmart Video Training
to learn all of your Windows XP Operating System skills and
pass your MCSE (70-270) certification exam.
Installing Windows XP................................ 10163_001
Upgrading Windows XP.............................. 10163_002
Migrating User Settings.............................. 10163_003
Unattended Installation............................... 10163_004
Remote Installation Services....................... 10163_005
Installation Troubleshooting....................... 10163_006
User Accounts............................................. 10163_007
Groups......................................................... 10163_008
Logging On to Windows XP....................... 10163_009
User Profiles................................................ 10163_010
Local Security Policy.................................. 10163_011
Group Policy............................................... 10163_012
Auditing...................................................... 10163_013
Windows Installer........................................ 10163_014
User Interface.............................................. 10163_015
Interface Options......................................... 10163_016
Hardware Installation.................................. 10163_017
Hardware Support....................................... 10163_018
Mobile Computer Hardware....................... 10163_019
Storage Devices........................................... 10163_020
File Systems................................................ 10163_021
Simple NTFS............................................... 10163_022
NTFS........................................................... 10163_023
NTFS Features............................................ 10163_024
EFS Recovery.............................................. 10163_025
Networking Setup........................................ 10163_026
Network Troubleshooting............................ 10163_027
Monitoring Shared Resources..................... 10163_029
Offline Folders............................................ 10163_030
Configure Printers....................................... 10163_031
Managing Printers....................................... 10163_032
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Windows XP User
Support (70-271)
Course Number:10165
Gain in-depth Windows XP Troubleshooting Windows (70271) knowledge from industry expert Tom Carpenter. Tom
creates an exciting and insightful learning environment
with his expert command of topics covered. When you
complete this training, youll have all the knowledge you
need to pass Microsofts Windows XP Troubleshooting
Windows (70-271) exam.
Defining a DST........................................... 10165_001
Preparing for OS Installation...................... 10165_002
Standard Installation.................................... 10165_003
Unattended Installation............................... 10165_004
Upgrading Installation................................. 10165_005
Post Install Updating................................... 10165_006
XP Pro vs. XP Home................................... 10165_007
Local Users & Groups................................. 10165_008
Understanding NTFS.................................. 10165_009
NTFS Permissions....................................... 10165_010
Shared Folders............................................. 10165_011
File Encryption............................................ 10165_012
Data Storage................................................ 10165_013
Installing Local Printers.............................. 10165_014
Installing Network Printers......................... 10165_015
Storage Device Types.................................. 10165_016
Types of Display Devices............................ 10165_017
ACPI Interface............................................. 10165_018
I/O Devices.................................................. 10165_019
User Settings & Profiles.............................. 10165_020
Security Settings......................................... 10165_021
Local Policies.............................................. 10165_022
Network Policies......................................... 10165_023
Startup & Logon.......................................... 10165_024
Networking: TCP/IP.................................... 10165_026
Troubleshooting: TCP/IP............................ 10165_027
Networking: DNS & Net............................. 10165_028
Remote Desktop Support............................ 10165_030
Networking: Internet Explorer.................... 10165_031

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Microsoft Courses
Windows XP Desktop
Applications (70-272)

Gain in-depth Windows XP Troubleshooting Desktop
Applications (70-272) knowledge from best-selling author
and industry expert Tom Carpenter. Toms enthusiasm and
youll have all the knowledge you need to pass Microsofts
Windows XP Troubleshooting Applications (70-272) exam.
DST Basics.................................................. 10146_001
Configuring the OS..................................... 10146_002
Configuring Connectivity............................ 10146_003
Configuring Internet Explorer..................... 10146_004
Troubleshooting Internet Explorer.............. 10146_005
Securing Internet Explorer.......................... 10146_006
Communication Applications...................... 10146_007
Managing Outlook Express Data................ 10146_008
Outlook Express Files................................. 10146_009
Microsoft Office Suites............................... 10146_010
Customizing Office Suites.......................... 10146_011
Updating for Security.................................. 10146_012
MS-DOS Applications................................ 10146_013
Win16/32 Applications................................ 10146_014
Application Compatibility........................... 10146_015
Desktop Properties...................................... 10146_016

ISA Server
2004 (70-350)
Installation................................................... 10658_006
Securing the Operating System................... 10658_007
Built-In Security.......................................... 10658_008
Making the Client Choice........................... 10658_009
Setting Up SecureNAT and Web Proxy....... 10658_010
Setting Up the Firewall Client..................... 10658_011
Troubleshooting Connectivity..................... 10658_012
Configuring and Managing......................... 10658_013
Configuration Backup and Restore............. 10658_014
Networking Objects.................................... 10658_015
Web Chaining.............................................. 10658_016
Dial-Up Connections................................... 10658_017
Configuring a Firewall Policy..................... 10658_018
Planning a Firewall Policy.......................... 10658_019
Web Content Filters..................................... 10658_020
Intrusion Alerts............................................ 10658_021
Policy Rules for Server Publishing............. 10658_022
Web Server Publishing................................ 10658_023
SSL Web Sites............................................. 10658_024
Mail Server Wizard..................................... 10658_025
Web Caching............................................... 10658_026
Remote Access............................................ 10658_027
VPN Technology......................................... 10658_028
Logging....................................................... 10658_029
Reporting..................................................... 10658_030
Enterprise Edition........................................ 10658_031
Enterprise Management.............................. 10658_032
Enterprise Arrays......................................... 10658_033
Network Load Balancing............................ 10658_034
CARP.......................................................... 10658_035
Gain in depth ISA Server 2004 knowledge from industryleading instructor Aaron Spurlock. In a way that is easy
to understand, Aaron covers everything from planning
and installation to security configurations and remote
monitoring. When you complete this training, you will
have the knowledge you need to pass the Microsoft Internet
Security and Acceleration Server 2004 (70-350) exam.
Use ISA Server 2004 (70-350) LearnSmart Video Training
to learn all of the most important skills and pass your
for your Microsoft certification:
Planning to Install....................................... 10658_002
Deployment Scenarios................................ 10658_003
Prepare the Server....................................... 10658_004
Upgrade to ISA Server 2004....................... 10658_005
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Microsoft Courses
.NET 2.0 Web
Applications (70-528)
Gain in-depth ASP.NET 2.0 knowledge from industryleading instructor Anton Delsink. Anton provides expert
insight and sincere excitement for technology in this
comprehensive training product. When you complete
this training, youll understand how to use familiar
development tools to create and make use of web services
enabled by ASP.NET.
Use ASP .NET 2.0 Web Applications (70-528) LearnSmart
Video Training to learn all of the most important skills
and pass your certification exam. When you complete this
CBT course, youll be an expert on the following mustknow ASP .NET 2.0 Web Applications skills for your
Microsoft certification:
Authentication............................................. 10870_007
Authorization............................................... 10870_008
Site Map...................................................... 10870_009
Dynamic Master Pages................................ 10870_010
Templated Controls..................................... 10870_011
SQL Data Source......................................... 10870_012
Data Bound Controls................................... 10870_013
XML Data SourceApp_Data....................... 10870_014
Object Data Source..................................... 10870_015
Caching....................................................... 10870_016
SQL Dependency........................................ 10870_017
Asynchronous Pages................................... 10870_018
Web Parts Setup.......................................... 10870_019
Web Parts Implementation.......................... 10870_020
Mobile Web Setup....................................... 10870_021
Mobile Web Pages....................................... 10870_022
Building Static Pages.................................. 10870_001
Custom Error Pages..................................... 10870_023
Validation and Error Handling.................... 10870_002
Changing Configuration.............................. 10870_024
Localization................................................. 10870_003
Deployment Features.................................. 10870_025
Master Pages............................................... 10870_004
IIS................................................................ 10870_026
User Controls.............................................. 10870_005
Production Deployment................................ 10870_02
User Profiles................................................ 10870_006
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Desktop Courses
IC3 - Key
Applications, Living
Online, Computing
Fundamentals (GS3)

the use of Microsofts Windows 7 Operating System.
Youll be an expert with the ability to understand jump

lists, aero peek, pinned items and more. This course will
show you all of the sophisticated Learning Windows 7
objectives including these:
Gain an understanding of basic computer and Internet skills

from expert instructor Libby Ingrassia. In this course Libby
will Bridge your digital divide with IC3: Global Standard 3
(GS3). When you complete this training, youll feel confident
in your ability to use the latest technology in computers.
Exploring Windows 7.................................. 12391_001

Navigating Windows and Folders............... 12391_002
Managing Files and Folders........................ 12391_003
Personalizing Windows............................... 12391_004
System Settings........................................... 12391_005

course. When you complete this CBT course, youll be an
expert on the following must-know IC Global Standard
3 (GS3) skills:
The Control Panel....................................... 12391_006

Network Connections.................................. 12391_007
Connecting to the Web................................ 12391_008
Personalizing Internet Explorer 8................ 12391_009
Computer Basics......................................... 12094_001
Updating the System................................... 12391_010
Performance and Maintenance.................... 12094_002
Set Up Hardware Devices........................... 12391_011
OS/Software Introduction........................... 12094_003
Microsoft Operating System....................... 12094_004

Customizing Windows................................ 12094_005
Managing Your Operating System.............. 12094_006
Apple Operating System............................. 12094_007
Applications................................................ 12094_008
Application Features and Functions............ 12094_009
Common File Management Options........... 12094_010
Word Basics................................................ 12094_011
Columns, Tables, and Breaks...................... 12094_012
Finalizing Documents................................. 12094_013
Creating and Formatting Spreadsheets........ 12094_014
Manipulating Data....................................... 12094_015
Presentations............................................... 12094_016
Networks and the Internet........................... 12094_017
Communicate and Collaborate.................... 12094_018
Working with E-mail................................... 12094_019
Using the Web............................................. 12094_020
Understanding Web Sites............................ 12094_021
Risks and Benefits....................................... 12094_022
Learning Windows 7
Learning Windows Vista

Gain in-depth Windows Vista knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident using all the features of Windows Vista.
Getting Started............................................ 10842_001
Vista Interface............................................. 10842_002
Vista Desktop.............................................. 10842_003
Start Menu................................................... 10842_004
Navigation................................................... 10842_005
Organizing and Viewing Files..................... 10842_006
Internet Explorer 7...................................... 10842_007
Viewing and Printing Web Pages................ 10842_008
IE7 Security................................................. 10842_009
Windows Mail............................................. 10842_010
Microsoft Communities.............................. 10842_011
Windows Contacts....................................... 10842_012
Windows Calendar...................................... 10842_013
Windows Meeting Space............................. 10842_014

Understand Learning Windows 7 with LearnSmarts
Learning Windows 7 LearnSmart Video Training. In this
new course, youll learn everything about learning
Windows 7 and how to use Windows 7 in your
environment. And youll have the knowledge you need to
fully understand Learning Windows 7.
Multimedia.................................................. 10842_015
Managing Software..................................... 10842_016
Managing Hardware.................................... 10842_017
Ease of Access............................................. 10842_018
Managing Users.......................................... 10842_019
Networking.................................................. 10842_020
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Desktop Courses
Learning Windows XP
Cut, Copy, and Paste................................... 10879_008

Backgrounds and Graphics......................... 10879_009
Gain in-depth Windows XP knowledge from Nicole Kimzey

and Dr. Erica Wadley, experts in this area. Nicole and Erica
guide you through scenarios to help you optimize your system
with enhanced settings, browser and e-mail options, and
much more. When you complete this training, youll know
how to use advanced features including the photo editing
suite, digital media library and moviemaker interface.
What is Windows XP?................................. 10738_001
Working with Windows............................... 10738_002
Working with Programs.............................. 10738_003
Files and Folders......................................... 10738_004
Organizing Workspace................................ 10738_005
Enhanced Setting......................................... 10738_006
Help and Support......................................... 10738_007
Themes........................................................ 10738_008
Collaboration Tools..................................... 10879_010

Finish Commands....................................... 10879_011
Internet Business
Associate (1D0-51A)
Industry experts Dr. James Stanger and Stephen Schneiter

teach you the basic points of knowledge that comprise
Internet technologies. Learn how to manage and maintain
the core business software and hardware that organizations
use to provide reliable Internet connectivity. Apply the
design factors for usability and navigation states in electronic
media. Identify the importance of Quality of Service(QoS),
performance issues and their effect on todays web based
economy. With the guidance of Dr James Stanger and
Stephen Schneiter you will be on your way to working in
the high demand market for Internet support.
Printers and Hardware................................. 10738_009

The Internet................................................. 10738_010
Customizing the Browser............................ 10738_011
Email and Windows Messenger.................. 10738_012
Network Basics........................................... 10738_013

course. When you complete this CBT course, youll be
an expert on the following must-know MTA Internet
Business Associate (1D0-51A) skills:
User Accounts............................................. 10738_014

Working with Photos................................... 10738_015
Introduction to IT Business and Careers..... 12873_001
Windows Media Player............................... 10738_016
Introduction to Internet Technology............ 12873_002
Maintenance................................................ 10738_017
Web Browsing............................................. 12873_003
Windows Movie Maker............................... 10738_018
Configuring Web Browsers......................... 12873_004
Multimedia on the Web............................... 12873_005

Databases and Web Search Engines............ 12873_006
Learning Office 2007
E-mail / Personal
Information Management............................ 12873_007
Internet Services and Tools......................... 12873_008
Gain in-depth Office 2007 knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident using all the features of Office 2007.
Web 2.0 Technologies................................. 12873_009

Internet Messaging Technologies................ 12873_010
Internet Security.......................................... 12873_011
IT Project and Program Management......... 12873_012
Whats New?............................................... 10879_001

Formatting Text........................................... 10879_002
Bulleted/Numbered Lists............................ 10879_003
Tabs............................................................. 10879_004
AutoCorrect/AutoFormat............................ 10879_005
Web Features............................................... 10879_006
Proofing....................................................... 10879_007
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Desktop Courses
Network Technology
Associate (1D0-51C)
SharePoint 2010
End User Basics
Experts Dr. James Stanger and Stephen Schneiter teach

you the ins and outs of networking, and how servers,
routers and clients communicate and pass data to each
other. Learn essential networking technologies and skills,
including TCP/IP, stable network creation, wireless
networking and network troubleshooting. Explore various
network components and protocols that enable users to
share data quickly and easily, as well as various types
of transmission media.You will be introduced to mobile
computing devices and the important of RFC documents,
and much much more. Let Dr. James Stanger and Stephen
Schneiter guide you to a career in Internet Information
Systems and Networking Support.
Expert trainer Tom Carpenter introduces you to SharePoint

2010 and sets you on your way to becoming a SharePoint
contributor. Learn to create SharePoint sites, lists, libraries
and more. Tom teaches you how to use Microsoft Office
2010 to add and update content on your SharePoint site.

expert on the following must-know Network Technology
Associate (1D0-51C) skills:
You will also learn to edit content using the new SharePoint
2010 Designer. With Tom Carpenters extensive training
experience, conveniently available through the LearnSmart
Cloud Classroom, you will learn the ins and outs of
SharePoint 2010 and begin creating a solid foundation for
earning advanced certifications, such as Microsoft Office
Specialist (MOS): SharePoint 2010.
Interface Overview...................................... 12788_001
Creating Site Collections and Sites............. 12788_002
Working with Lists and Libraries................ 12788_003
Creating and Customizing Pages................ 12788_004
Operating Systems and Protocols................ 12874_001

Understanding the Network Infrastructure.. 12874_002
Data Transmission....................................... 12874_003
Modern Routing Protocols.......................... 12874_004
Troubleshooting Tools and Techniques....... 12874_005
Internet working Servers............................. 12874_006
Understanding DNS.................................... 12874_007
Internet working Servers Continued........... 12874_008
Hardware and OS Maintenance.................. 12874_009
Hardware and OS Maintenance Continued.12874_010
Understanding Data Structure..................... 12874_011
Network Security Continued....................... 12874_013
Understanding Personal Privacy................. 12874_014
v 11012011

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Microsoft MTA
Database
Administration
Fundamentals (98-364)
By the time you complete this CBT course, you will

understand core database concepts like relationships, tables
and SQL; you will learn to filter, sort and update various
data; and you will gradually become familiar with data
normalization and the common levels of normalization.
Database Tables........................................... 12948_001
Database Relationships............................... 12948_002
Understanding DML................................... 12948_003
Database Data Types................................... 12948_004
Creating and Manipulating Tables.............. 12948_005
Selecting Data............................................. 12948_006
Filtering Data using Comparisons............... 12948_007
Filtering Data using Lists and Ranges........ 12948_008
Filtering Data using Pattern Matching........ 12948_009
Filtering Data with NULLs......................... 12948_010
Selecting Data using Functions................... 12948_011
Sorting Data................................................ 12948_012
Working with Duplicates............................. 12948_013
Joining Data................................................ 12948_014
OUTER and CROSS JOINs........................ 12948_015
Combining and Limiting Result Sets.......... 12948_016
Adding Data................................................ 12948_017
Updating and Deleting Data........................ 12948_018
Working with Views.................................... 12948_019
Second and Third Normal Forms................ 12948_023

Fourth and Fifth Normal Forms.................. 12948_024
Clustered Indexes........................................ 12948_026
Database Administration Fundamentals LearnSmart Video

Training is 6 hours of dynamic online instruction, this
Video Training is the only core learning you need for the
Microsoft exam 98-364.
LearnSmarts Database Administrator Fundamentals

training video will prepare you to become a Microsoft
Certified Database Administrator or Database Developer.
Presented by internationally-recognized SQL Server
expert Wayne Snyder, this training course provides
foundational knowledge needed to successfully complete
Microsoft exam 98-364.
First Normal Form....................................... 12948_022
Primary, Foreign, and Composite Keys....... 12948_025
In this comprehensive training, internationally-recognize

SQL expert instructor Wayne Snyder explores installing,
configuring, and administering Microsoft Database
Administration Fundamentals. Using his skilled background
and a variety of visual resources, Wayne is able to clearly
communicate information to you in a way thats easy to
understand so that you can confidently complete and pass
the 98-364 exam and become MTA certified.
Data Normalization..................................... 12948_021
Non-Clustered Indexes................................ 12948_027

Database Security Concepts........................ 12948_028
Database Backup and Restore..................... 12948_029
Incremental Backups................................... 12948_030
Windows Server Admin

Expert trainer Tom Carpenter guides you through each

Microsoft exam 98-365 objective seamlessly. Gain an
understanding of server installation and configuration
techniques and well as understand and configure Active
Directory domains, users, groups and computers.
You will learn how to perform regular maintenance
using system monitoring and recovery methods, as
well as obtain the baseline knowledge of building and
managing Microsoft Windows Servers, Windows based
network operating systems, Active Directory, account
management, and system recovery tools. With Tom
Carpenters experience and guidance, you will be prepared
for Microsoft exam 98-365.
Installing Windows Server.......................... 12872_001
Server Types................................................ 12872_002
Windows Server Roles................................ 12872_003
File and Print Servers.................................. 12872_004
Managing Active Directory......................... 12872_006
Internal Server Storage................................ 12872_007
External Server Storage............................... 12872_008
Understanding RAID.................................. 12872_009
Configuring RAID....................................... 12872_010
Basic Server Administration....................... 12872_012
Server Maintenance..................................... 12872_013
Processors and Memory.............................. 12872_014
Performance Baselines................................ 12872_015
Troubleshooting Server Problems............... 12872_016
Booting the Server....................................... 12872_017
Using Event Viewer..................................... 12872_018
Stored Procedures and Functions................ 12948_020
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Microsoft MTA
Networking

Expert instructor Scott Kennedy provides students with an
explanation and understanding of fundamental networking
concepts. Learn the basics of Internet, intranet and extranet.
Understand the difference between switches and routers,
and how they are configured. In addition, you will also be
introduced to the OSI 7-later networking model, IPv4 and
IPv6.Kennedy will guide you step by step and help you
close your skill gap with content concentrating on each
exam objective.
Internet, Intranet, and Extranet.................... 12871_001
Understanding LANs.................................. 12871_002
Wired vs. Wireless LANs............................ 12871_003
Understanding WANs.................................. 12871_004
Security
Let expert trainer Tom Carpenter provide you with an

explanation, and understanding, of fundamental security
concepts. The Security Fundamentals exam (98-367)
validates the foundational knowledge needed to build
an secure Microsoft Windows Servers, Windows based
network operation systems, Active Directory, account
management and system recovery tools. By watching this
video through the LearnSmart Cloud Classroom, you will
understand the 3 security layers: Physical, Internet and
Wireless security.
You will also understand operating system security
concepts, network security, and how to utilize security
software and intrusion detection tools. With the expert
guidance of Tom Carpenter you journey down the pathway
for future certifications and career opportunities.
Understanding Wireless Networking.......... 12871_005
Security Principles...................................... 12932_001
Networking Topologies
and Access Methods.................................... 12871_006
Threats and Risks........................................ 12932_002
Understanding Switches.............................. 12871_007

Switches in Depth....................................... 12871_008
Understanding Routers................................ 12871_009
Network Cabling Part I............................... 12871_010
Network Cabling Part II.............................. 12871_011
Understanding the OSI Model Part I........... 12871_012
Understanding the OSI Model Part II......... 12871_013
IP Addressing Part I.................................... 12871_014
IP Addressing Part II................................... 12871_015
Networking Services and Tools................... 12871_016
Authentication Fundamentals...................... 12932_003

Windows/PKI Authentication...................... 12932_004
Password Policies........................................ 12932_005
User/Group Management............................ 12932_006
Permission Management............................. 12932_007
Auditing...................................................... 12932_008
Physical Security Solutions......................... 12932_009
Malware Protection..................................... 12932_010
Internet Explorer Security........................... 12932_011
Encryption Basics........................................ 12932_012
Windows Encryption Technologies............. 12932_013
Network Perimeter Security........................ 12932_014
Network Segmentation................................ 12932_015
NAP............................................................. 12932_016
Network Protocol Security.......................... 12932_017
Wireless Network Security.......................... 12932_018
Client Protection......................................... 12932_019
Server Protection......................................... 12932_020
E-mail Protection........................................ 12932_021
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Professional and Development
ITIL v3 Foundation
consisting of authoring and scripting web content creation,

web management and digital media tools. With the
guidance of Mark Lassoff, conveniently available through
the LearnSmart Cloud Classroom, you will be proficient in
the most popular JavaScript applications and well on your
way to becoming a CIW JavaScript Specialist (1D0-635).
Begin your journey toward becoming an ITIL expert with

LearnSmarts ITIL v3 Foundation LearnSmart Video
Training. In this course youll learn the ITIL framework
of best practices for delivering high-quality, efficient
management of services to your customers and employers.
Understanding Code Structure.................... 12673_001

Variables and Identifiers.............................. 12673_002
Working with Functions.............................. 12673_003
Controlling Program Flow.......................... 12673_004
The JavaScript Object Model...................... 12673_005
More with JavaScript Objects..................... 12673_006
Form Objects............................................... 12673_007
Cookies and JavaScript Security................. 12673_008
Working with Frames in JavaScript............ 12673_009
Working with AJAX.................................... 12673_010
JavaScript Libraries..................................... 12673_011
Custom Objects........................................... 12673_012
Additionally, youll learn everything you need in order to

pass the ITIL v3 Foundations exam and earn your ITIL
Foundations certificate.
LearnSmarts ITIL Foundation LearnSmart Video
Training gives you the total training you need to pass your
ITIL v3 Foundations exam. Being able to effectively
and efficiently provide excellent service management is a
highly sought after skill, which is why ITIL certifications
are gaining in popularity and value.
Service and the Service Lifecycle............... 12392_001
Understanding Service Management.......... 12392_002
Service Strategy.......................................... 12392_003
Service Design............................................ 12392_004
Service Level Management......................... 12392_005
Supplier Management................................. 12392_006
Information Security Management............. 12392_007
Capacity Management................................. 12392_008
IT Service Continuity Management............ 12392_009
Service Asset/Configuration Management.. 12392_010
Release and Deployment Management....... 12392_012
Knowledge Management............................ 12392_013
Service Desk................................................ 12392_014
ITIL Management.................................... 12392_015
Incident Management.................................. 12392_016
Problem Management................................. 12392_017
Requests, Permission, and Events............... 12392_018
Continual Service Improvement.................. 12392_019
Technology and Architecture...................... 12392_020
ITIL Certification..................................... 12392_021
JavaScript
Specialist (1D0-635)
Expert trainer Mark Lassoff teaches you all of the

fundamental ins and outs of JavaScript. Learn how to use
the features of the JavaScript language, including program
flow control, form validation, image animation, frame
targeting and cookie creation -- topics found in past and
present iterations of the JavaScript Specialist exam. In
this course, you will learn JavaScript code development,
including writing programs and writing scripts for the
JavaScript object model as well as website implementation,
v 11012011
Oracle
Certified Associate
(Java) (CX-310-019)
Expert Mark Lassoff teaches students with little or no

programming experience to begin to learn programming
using the Java programming language.
Understand the significance of object-oriented
programming, the keywords and constructs of the Java
programming language, and the steps required to create
simple Java technology programs. Establish a solid
basis in the Java programming language. Gain in-depth
understanding of Object-Oriented programming and
differentiate Client vs. Server Technologies.
With Mark Lassoffs guidance, you will be prepared to
pass the Oracle exam: CX-310-019.
Creating and Compiling Java Programs...... 12870_001
Working with Variables and References..... 12870_002
Branching and Loops.................................. 12870_003
Working with Arrays................................... 12870_004
Working with Functions.............................. 12870_005
Object-Oriented Programming Basics........ 12870_006
Creating Custom Classes............................ 12870_007
Understanding Subclassing......................... 12870_008
Interfaces and Abstract Classes................... 12870_009
Understanding UML................................... 12870_010
Java Integration Technologies..................... 12870_011
HTML and JavaScript................................. 12870_012
Java 2 Micro Edition .................................. 12870_013
Applets and GUI Interfaces......................... 12870_014
Java Server Technologies............................ 12870_015

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Professional and Development
PMP v4

Gain in-depth PMP v4 exam knowledge from Michael
Solomon, a speaker, consultant and trainer who specializes
in project management. Michael guides you through
the basic fundamentals involved in high level project
management. When you complete this training, youll have
all the knowledge you need to pass the Project Management
Institutes PMP v4 2009 certification exam.
Use Project Management Professional v4 (PMP) 2009
LearnSmart Video Training to learn all of the most
important Project Management skills and pass your PMP
youll be an expert project manager with the following
must-know skills for your PMP v4 certification:
Framework Fundamentals........................... 12043_001
Essential Project Management Expertise.... 12043_002
Project Management Basics........................ 12043_003
The Project Environment............................ 12043_004
Project Initiation.......................................... 12043_005
Initiating Tools and Techniques.................. 12043_006
Integration and Scope Management............ 12043_007
Time Management....................................... 12043_008
Activity Estimation..................................... 12043_009
Cost Management........................................ 12043_010
Quality and Communication Management. 12043_011
Risk and Procurement Management........... 12043_012
Project Management Executing Processes.. 12043_013
Controlling the Project................................ 12043_014
Controlling the Project Constraints............. 12043_015
Communicating Project Performance......... 12043_016
Closing a Project......................................... 12043_017
Procurement Closure................................... 12043_018
PMI Code of Conduct................................. 12043_019
Exam Day.................................................... 12043_020
Virtual Infrastructure
Administrator (VCP-310)

Gain in-depth Virtual Infrastructure Administrator (VCP310) knowledge from industry-leading instructor Tom
Carpenter. Tom combines technical knowledge with realworld experience to help you learn, retain, and apply
the skills taught in this comprehensive training product.
This LearnSmart Video Training presentation will be
an invaluable aid that can help you pass your VMWare
Certified Professional Exam VCP-310.
Virtualization Overview.............................. 11937_001
VMware Products........................................ 11937_002
ESX Deployment........................................ 11937_003
Installing ESX............................................. 11937_004
Troubleshooting Installations...................... 11937_005
Virtual Networking...................................... 11937_006
Storage Area Networks............................... 11937_007
VMFS Datastores........................................ 11937_008
VirtualCenter Installation............................ 11937_009
VirtualCenter Management......................... 11937_010
Managing Virtual Machines........................ 11937_011
Migrating Virtual Machines........................ 11937_012
VMware Security........................................ 11937_013
Web Access Security................................... 11937_014
Performance Tools....................................... 11937_015
Performance Optimization.......................... 11937_016
DRS and High Availability.......................... 11937_017
Monitoring the Environment....................... 11937_018

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Security
Certified Ethical
Hacker (CEH) (312-50)
Compiling Linux......................................... 11704_032
Intrusion Monitoring Systems..................... 11704_033

Evading IMS............................................... 11704_034
Buffer Overflows......................................... 11704_035

Cryptography............................................... 11704_036
Gain in-depth Certified Ethical Hacker (CEH) knowledge

from best-selling author and industry expert Tom
Carpenter. Toms enthusiasm and expert insight brings
technology to life while making learning exciting and
rewarding. When you complete this training, youll have
all the knowledge you need to pass EC-Councils Certified
Ethical Hacker (312-50) 2008 (version 6) exam.
Use Certified Ethical Hacker (312-50) 2008 LearnSmart
Video Training to learn all of the exciting network security
skills and pass your Certified Ethical Hacker (312-50)
for this valuable certification:
Ethics and the Hacker.................................. 11704_001
Hacking Legalities...................................... 11704_002
Footprinting Concepts................................. 11704_003
Web Footprinting Tools............................... 11704_004
Local Footprinting Tools............................. 11704_005
Scanning for Gold....................................... 11704_006
Mastering Scanning Tools........................... 11704_007
Enumeration................................................ 11704_008
Passwords.................................................... 11704_009
Password Cracking Tools............................ 11704_010
Symmetric Cryptography............................ 11704_037

Multi-Hat Hacking...................................... 11704_038
Computer Forensics.................................... 11704_039
Hack Prevention.......................................... 11704_040
CISSP
Gain in-depth CISSP (2008 Edition) knowledge from

industry-leading instructor Michael Solomon. Michaels
enthusiasm and expert insight brings technology to life to
make learning exciting and rewarding. When you complete
this training, youll have all the knowledge you need to
pass the CISSP (2008 Edition) certification exam.
The CISSP is universally recognized as one of the most
prestigious certifications for security practitioners. Use
CISSP (2008 Edition)video training to learn everything
that a security professional needs to know to pass your
CISSP (2008 Edition) certification exam. This training
course covers all ten security domains tested on the
CISSP exam.When you complete this CBT course,
for your CISSP (2008 Edition) certification:
Ownership Privileges.................................. 11704_011

Trojan Horses.............................................. 11704_012
Access Control Systems and Methodology.11693_001
Sniffers........................................................ 11704_013
Access Control Basics................................. 11693_002
ARP, MAC, and DNS.................................. 11704_014
Data Classification...................................... 11693_003
DoS Attacks................................................. 11704_015
Access Control Techniques......................... 11693_004
Social Engineering...................................... 11704_016
Access Control Implementation.................. 11693_005
Advanced Social Engineering..................... 11704_017
Identification and Authentication................ 11693_006
Session Hijacking........................................ 11704_018
Attack and Monitor..................................... 11693_007
Web Servers................................................. 11704_019
Telecommunications
and Network Security.................................. 11693_008
Hacking Web Servers.................................. 11704_020

Cracking Web Passwords............................ 11704_022
SQL Injections............................................ 11704_023
SQL Attacks................................................ 11704_024
Wireless Vulnerabilities............................... 11704_025
WEP Attacks............................................... 11704_026
WPA and EAP............................................. 11704_027
Viruses and Worms...................................... 11704_028
Physical Security Policies........................... 11704_029
Implementing Physical Security................. 11704_030
Linux........................................................... 11704_031
v 11012011
OSI Reference Model.................................. 11693_009

OSI Layers.................................................. 11693_010
Media/LAN Topologies............................... 11693_011
LAN/WAN/Remote Access......................... 11693_012
Telecommunications
and Network Security.................................. 11693_014
Network Devices......................................... 11693_015
Firewalls...................................................... 11693_016
Security Protocols and Services.................. 11693_017
Security Techniques.................................... 11693_018

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Security
Common Network Attacks.......................... 11693_019
Law, Regulation,
Compliance, and Investigations.................. 11693_062
Information Security
and Risk Management................................. 11693_020
Types of Computer Crime........................... 11693_063
The Security Triangle.................................. 11693_021
Categories of Law....................................... 11693_064
Security Management Training................... 11693_022
Computer Laws........................................... 11693_065
Risk Assessment.......................................... 11693_023
Types of Incidents....................................... 11693_066
Security Policy............................................ 11693_024
Incident Handling........................................ 11693_067
Job Policies and Training............................ 11693_025
Investigation and Evidence......................... 11693_068
Ethics........................................................... 11693_026
Physical Environmental Security................ 11693_069
Application Security.................................... 11693_027
Physical Security Threats............................ 11693_070
Application Issues....................................... 11693_028
Facility Requirements................................. 11693_071
Databases and Warehousing........................ 11693_029
Physical Security Controls.......................... 11693_072
Data and Information Storage..................... 11693_030
Environmental Issues.................................. 11693_073
System Development Controls.................... 11693_031
Physical Security......................................... 11693_074
Security Development Controls.................. 11693_032
Malicious Code........................................... 11693_033

Methods of Attack....................................... 11693_034
Cryptography............................................... 11693_035
History and Goals........................................ 11693_036
Concepts and Methodologies...................... 11693_037
Cryptographic Algorithms........................... 11693_038
Cryptographic Practices.............................. 11693_039
Advanced
Exploitation Revealed
LearnSmarts
Advanced
Exploitation
Revealed
LearnSmart Video Training course is one of the five
courses that will help ready you for the CPTEngineer
Certification Exam (formerly known as CPTS).
System Architecture.................................... 11693_040

Methods of Attack....................................... 11693_041
Physical Environmental Security................ 11693_042
Organization................................................ 11693_043
Machine Operation...................................... 11693_044
Operating Modes/Protection Mechanisms.. 11693_045
Evaluation Criteria...................................... 11693_046
Security Models.......................................... 11693_047
Common Flaws and Security Issues........... 11693_048
Operations Security..................................... 11693_049
Administrative Management....................... 11693_050
Operation Controls...................................... 11693_051
Auditing...................................................... 11693_052
Monitoring.................................................. 11693_053
Intrusion Detection...................................... 11693_054
The training course is based on the 5 key elements of

penetration testing; information, gathering, scanning,
enumeration, exploration and reporting. This LearnSmart
video focuses on understanding the nature of exploits.IT
security training expert Duane Anderson teaches you the
tools and techniques you need to protect your systems and
network from exploitation.You will learn how to prevent
buffer and heap overflows and how to properly document
and report your pen test findings.
The Nature of Exploits................................ 12502_001
Exploit Development and the Tools............ 12502_002
Metasploit at Work...................................... 12502_003
SAINT and CORE IMPACT at Work......... 12502_004
Documentation and Risk Analysis.............. 12502_005
Report Content and Delivery....................... 12502_006
Threats and Countermeasures..................... 11693_055

Business Continuity and
Disaster Recovery Planning........................ 11693_056
BCP Project Scope...................................... 11693_057
Business Impact Analysis............................ 11693_058
DRP Planning and Recovery....................... 11693_059
Recovery Plan............................................. 11693_060
Recovery Plan Implementation................... 11693_061
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Security
Penetration
Testing Foundations
Penetration
Testing Websites
and Databases
LearnSmarts Pen Testing Foundations LearnSmart Video

Training course is one of the five courses needed to pass
the CPTEngineer Certification Exam (formerly known as
CPTS).The training course is based on the 5 key elements
of penetration testing; information, gathering, scanning,
enumeration, exploration and reporting.IT security
training expert Duane Anderson will teach you real world
security knowledge, how to recognize vulnerabilities for
both Windows and Linux systems and how to reduce the
security risks to your business.

LearnSmarts Pen Testing Websites and Databases
LearnSmart Video Training course is one of the five
courses geared toward preparing you for you the
CPTEngineer Certification Exam (formerly known as
CPTS).The training course is based on the 5 key elements
of penetration testing; information, gathering, scanning,
training expert Duane Anderson will teach you about
SQL Injections, N-Stalker, NTO Spider and other web
assessment tools and how attackers use certain techniques
to get sensitive information.
Pen. Testing Foundations............................ 12503_001

The Evolving Threat.................................... 12503_002
The Essence of SQL Injection..................... 12505_001

Direct Attacks and Protection...................... 12505_002
SQL Injection in Action.............................. 12505_003
Attack Methods........................................... 12505_004
Most Common Attacks Illustrated.............. 12505_005
Tools of the Trade Part I.............................. 12505_006
Tools of the Trade Part II............................. 12505_007
Methodologies and Keeping Informed........ 12503_003

Configuring a Testing Environment............ 12503_004
Physical and Social Access......................... 12503_005
Digital Access/Footprinting........................ 12503_006
Google Hacking and Other Online Tools.... 12503_007
DNS and Routing Information Gathering... 12503_008
More Footprinting Tools............................. 12503_009
Port Scanning and Dealing with Results..... 12503_010
Nmap and Its Many Uses............................ 12503_011
Active Reconnaissance at Work.................. 12503_012
Penetration Testing
Wired and Wireless
Other Active Reconnaissance Tools............ 12503_013
Banner Grabbing and DNS Enumeration.... 12503_014
LearnSmarts Pen Testing Wired and WirelessLearnSmart

Video Training course is one of five in a series of courses
that will make sure you are equipped with all the right
skills to pass the CPTEngineer Certification Exam
(formerly known as CPTS).
SNMP and AD Enumeration....................... 12503_015

Null Sessions............................................... 12503_016
Cracking Windows Passwords.................... 12503_017
Event Logs, Encryption, and Smart Cards 12503_018
ADS and Steganography............................. 12503_019
Anonymous Attacking Applications........... 12503_020
UNIX/Linux File System and Processes..... 12503_021
Accounts, Groups, Permissions, and Logs.. 12503_022
Remote Access Attacks............................... 12503_023
Local Attacks and Rootkits......................... 12503_024
Hacking an Ubuntu Server.......................... 12503_025

enumeration, exploration and reporting.By the end of this
course you will understand the methods attackers use to
gather sensitive encrypted data.
IT security training expert Duane Anderson will instruct you
about the WEP and WPA Wireless attack process, how to
master WarDriving and auditing tools and how to implement
and configure a wireless intrusion detection system.
Sniffers........................................................ 12504_001
ARP Poisoning and Sniffing....................... 12504_002
DNS Spoofing and Breaking SSL............... 12504_003
Evading Firewalls and IDS/IPS................... 12504_004
War Driving and Auditing Tools................. 12504_006
Breaking WEP and WPA............................. 12504_007
Tools in Action............................................ 12504_008
Other Tools and New Age Protection.......... 12504_009
v 11012011

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Security
Penetration
Vulnerabilities
Uncovered
LearnSmarts Penetration Vulnerabilities Uncovered

LearnSmart Video Training course is one five courses that
will get you prepared for the CPTEngineer Certification
Exam (formerly known as CPTS).
training expert Duane Anderson will teach you how to
properly evaluate your system and network vulnerabilities.
Disk Storage Concepts................................ 12393_007

Acquisition and Authentication................... 12393_008
Acquisition Procedures/Analysis Tools...... 12393_009
Duplication Demo....................................... 12393_010
Investigation Analysis and Disk Cleaning... 12393_011
Assessment Rules........................................ 12393_012
Assessment Details...................................... 12393_013
Digital Evidence Protocols.......................... 12393_014
The Role of Evidence.................................. 12393_015
Authenticity and Alteration......................... 12393_016
Theoretical Background.............................. 12393_017
Tracking Down the Suspect........................ 12393_018
Laboratory Validation.................................. 12393_019
Examination Review................................... 12393_020
Vulnerability Assessments.......................... 12506_001
Deviation Policies and Lab Intake.............. 12393_021
VA Tools and Results.................................. 12506_002
Archiving Evidence and Legal Discovery... 12393_022
Vulnerability Assessments at Work............. 12506_003
Duplication Part I........................................ 12393_023
Malware and Its Many Uses........................ 12506_004
Duplication Part II....................................... 12393_024
Historical Look at Malware........................ 12506_005
Duplication Part III..................................... 12393_025
Malware Countermeasures.......................... 12506_006
The Examination......................................... 12393_026
Malware in Pen. Testing.............................. 12506_007
Searches, Keywords, and Reports............... 12393_027

Data Carving, Headers, and Reports........... 12393_028
Computer Forensics
eDiscovery................................................... 12393_029
Cryptography............................................... 12393_030
Passwords and Password Attacks................ 12393_031
Understand Computer Forensics and Electronic Discovery

with LearnSmarts Computer Forensics and Electronic
Discovery LearnSmart Video Training.
Data Carving and Registry Overview......... 12393_032
In this new course, youll learn everything about Computer

Forensics and Electronic Discovery and how to use Computer
Forensics and Electronic Discovery in your environment.
And youll have the knowledge you need to be prepared
for the CDFE certification provided by Mile2.
Recycled Files and Rootkits........................ 12393_035
ADS and User Files..................................... 12393_033

File Options................................................. 12393_034
LearnSmarts Computer Forensics and Electronic Discovery

the use of Computer Forensics and Electronic Discovery.
Youll be an expert with the ability to identify, seize,
preserve digital evidence and more. This course shows you
all of the sophisticated Computer Forensics and Electronic
Discovery objectives including these:
Digital Forensics Incidents.......................... 12393_001
Types of Investigations................................ 12393_002
Internal and External Threats...................... 12393_003
Understanding the Assessment.................... 12393_004
Assessment Equipment Needs.................... 12393_005
File Storage Concepts................................. 12393_006
v 11012011

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Soft Skills
ADA and
Disability Law
Art of Stress
Management
This course will get you up to speed on the Americans

with Disabilities Act without boring manuals and
endless government documentation. Through entertaining
vignettes, lively commentary, and attention grabbing
scenes, we will give you a solid, working understanding
of how the ADA relates to the job application process,
hiring, termination, training, compensation, advancement,
benefits, and leave. This program examines the most
common myths associated with the ADA and shows you
exactly why each one is unfounded.
Stress - we all face it, and not just at work. The Art of
Stress Management training program teaches important
stress management skills and techniques to increase
your productivity and maintain a positive attitude. With
dozens of handy tips and techniques, The Art of Stress
Management will help you better understand yourself and
others, and get more out of life and work.
Recognizing Stress...................................... 12799_001
Coping with Stress...................................... 12799_002
Building Mental Fitness.............................. 12799_003
Understanding ADA.................................... 12768_001

Disability Accommodations........................ 12768_002
Best Practices.............................................. 12768_003
Assertiveness
Art of Communication
People who master assertiveness skills go farther - faster

- in todays competitive business environment because
they know how to respond appropriately to workplace
challenges. While other training resources on assertiveness
concentrate on the why, this unique training focuses
squarely on the how to. By applying 12 powerful action
steps, youll discover how to tap into your own abundant
supply of assertiveness and increase your self-confidence.
Communication is perhaps the most fundamental business

skill of all. The Art of Communication LearnSmart Video
Training will bring out the natural communicator in you.
Learn to write compelling business documents, deliver
show-stopping presentations, and conduct productive
meetings. Discover new brainstorming techniques and
find ways to turn on your natural creativity.
Module One................................................. 12801_001

Module One (cont.)..................................... 12801_002
Communicate.............................................. 12787_001
Module Two................................................ 12801_003
Four Basics of Communication................... 12787_002
Module Two (cont.)..................................... 12801_004
Communicating Better: Writing.................. 12787_003
Module Three.............................................. 12801_005
Speaking Better: Presenting........................ 12787_004
Module Three (cont.).................................. 12801_006
Interacting Better: Meetings........................ 12787_005
Art of Organization

Better organization can help almost all of us in our personal
and professional lives. Become an organizational wizard
with the Art of Organization LearnSmart Video Training
course. Learn the three Rs of organization: Reduce, Refer,
and Rearrange. Youll be amazed at how productive youll
be - at home and at work - when you get organized.
Attitude for Success

Your attitude may be the single greatest contributor - or the

biggest obstacle - to your success. Focus on developing and
renewing a positive outlook with the Attitude for Success
LearnSmart Video Training course. Eight attitude adjustment
techniques help you to keep your spirits up when faced with
challenges and discover ways to simplify your life.
Attitude Advantages.................................... 12790_001
Why Get Organized?................................... 12796_001
Adjusting Your Attitude............................... 12790_002
Challenges to Getting Organized................ 12796_002
Attitude and Success................................... 12790_003
Getting Started: Procedures......................... 12796_003

Staying Organized: Processes..................... 12796_004
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Soft Skills
Better Business
Communication
This LearnSmart Video Training course, based on the

book Business of Listening by Diane Bone, will show
you how to become a better listener by demonstrating
how your listening skills build either barriers or bridges.
You will also learn ten steps to controlling emotional hot
buttons and the positive impact good listening skills has
on productivity. Most people think that the only message
that will be heard is one of urgency. However, in todays
fast-paced world, even urgent messages are ignored.
Becoming an active listener will help your productivity
and success by helping you extract important details from
every message.
In this LearnSmart Video course Dr. Phillip Bozek,

author of the book Better Business Communication,
teaches you easily implementable techniques to improve
your methods of business communication, including
memos, letters, presentations and meetings. You will learn
how to make meetings more productive, with explicit
objectives and results as well as how to create clear and
concise memos and presentations. Dr. Bozek specializes
in effective meeting, presentation and training skills and
imparts his years of experiences and expertise with you in
this 1-2 hour interactive training video.
The Business of Listening........................... 12750_001
Better Business Communication................. 12766_001
Key Elements of Listening.......................... 12750_002
The Meeting................................................ 12766_002
Listening Styles and Attitudes..................... 12750_003
The Memo................................................... 12766_003
Tips for Tip Top Listening........................... 12750_004
The Presentation.......................................... 12766_004
Better Business Writing
Business of Listening
Call Center Success

Discover the ten key techniques for effective

communication that will help you grow more confident
in your ability to express yourself clearly. Good business
writing is imperative to achieving success, no matter what
business you are in. This LearnSmart Video Training
course, based on the book Better Business Writing by
Susan L. Brock, covers critical skills required for you to
develop an impressive business writing style. You will
recognize and correct problems, avoid redundancies and
define your communication goals, ensuring better results
from all of your written communication methods.
Better Business Writing.............................. 12765_001
Practice the Basics....................................... 12765_002
Developing a Style...................................... 12765_003
Form and Format......................................... 12765_004
Writing Persuasively................................... 12765_005
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Who speaks for your organization? The CEO? COO? Or

is it a Customer Service Representative (CSR) answering
the telephone? The Call Center Success LearnSmart
Video Training course will help new reps increase their
success, while sharpening the skills of your call center
veterans. Customer Service Representatives will learn
the six factors of professionalism, how customers behave,
what customers expect and techniques for more effective
communication with customers - all while maintaining a
positive attitude.
The CSR: A Powerful Choice..................... 12793_001
Gaining the Professional Edge.................... 12793_002
The All-Important Customer....................... 12793_003
Building Your Skills.................................... 12793_004
Building Your Skills (cont.)......................... 12793_005
Attitude: An Important Asset...................... 12793_006

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Soft Skills
Calming
Upset Customers

an expert on the following must-know Connecting with
Customers skills:

Learn how to deal effectively with angry customers,
clients, or colleagues. This carefully designed approach
gives you the ability to work through conflicts and
remain calm in the work environment. Youll learn how
to distinguish between a disturbed and upset customer and
how to collaborate with each toward a positive, win-win
outcome.
Customer Satisfaction................................. 12756_001
Cornerstones of Sales
and Customer Service
Calming Upset Customers.......................... 12755_001
Turn good customer service into increased sales and increased

customer satisfaction. This LearnSmart Video Training course
shows you how to leverage your good customer service to
achieve the best possible outcome: customers get more of
what they want while your sales go up and your business
improves. At the end of this course you will understand how
to listen for nonverbal and verbal signals, ask open-ended
questions to help you help the shopper,build multiple item
sales and streamline decision making.
Why Customers Get Upset.......................... 12755_002

Responding to Upset Customers................. 12755_003
Calming Your Customers............................ 12755_004
Coaching Employees
to Deliver Their Best
Coaching Employees to Deliver their Best teaches

managers how to coach employees to become motivated,
self-starting problem solvers to reach their optimum
performance. This means more success for your team,
your company, and you. You will learn the different roles
that a good coach must take on in order to create a highperformance team. Youll learn critical coaching skills,
when its OK to get personal with your employees, how
to give constructive feedback, and how to help employees
solve their own conflicts.
Being a Good Coach................................... 12800_001
Counselor.................................................... 12800_002
Professional Skill Groomer......................... 12800_003
Mentor......................................................... 12800_004
Qualities of a Good Coach.......................... 12800_005
Motivation................................................... 12800_006
Connecting to
Customers
Do you want to increase customer loyalty? Learn to

respond to each customers needs in ways that both please
your customer and build your organization. Discover
the right skills, attitude, and policies that win customer
loyalty. Learn how to handle upset customers while
staying professional. Experience the universal importance
of greeting customers, listening, evaluating customer
needs, and responding appropriately in this LearnSmart
Video Training course.
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Customer Service and Selling..................... 12781_001

Three Cornerstones..................................... 12781_002
Service Impact............................................. 12781_003
Strengthening Sale Knowledge................... 12781_004
Delivering
Effective Training

Conducting an effective training program demands more
than good public speaking skills. This interactive training
course teaches you how to use icebreakers, audio and
visual aids, group interaction, and personal style to deliver
an effective presentation.
expert on the following must-know Delivering Effective
Training skills:
Delivering Effective Training...................... 12763_001
Todays Learner........................................... 12763_002
Getting It Together...................................... 12763_003
Training Techniques That Work.................. 12763_004
Training Methods........................................ 12763_005

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Soft Skills
Diversity Dynamics
Diversity is a key element in any successful workplace. But

to be successful, a diverse workforce must learn to work
together. This course helps you implement a companywide diversity training program. At its conclusion,
youll understand how to expose key issues, get your
managements buy-in, develop and implement your plan,
and more.
Effective
Presentation Skills
LearnSmart Video Training combines information

usually found only in multiple reference sources into this
concise course. When you complete this CBT course,
Diversity Dynamics skills:
Enhance your presentation skills and shine in any meeting

with this friendly LearnSmart Video Training course based
on the book Effective Presentation Skills by Steve Mandel.
Learn everything you need to know to deliver a solid sales
pitch or presentation with clarity, persuasiveness, and
confidence. With this interactive training, youll learn how
to organize your thoughts and data for maximum impact,
develop eye-catching visual aids and use effective body
language. Steve Mandel uses his decades of expertise to
teach you how to calm your pre-presentation anxiety and
deliver powerful and compelling presentations.
Dynamics of Diversity................................ 12751_001
Effective Presentation Skills....................... 12764_001
Transformation Process............................... 12751_002
Getting Started............................................ 12764_002

Organizing and Preparing........................... 12764_003
Effective Meeting Skills
Making Effective Presentations................... 12764_004
Use this concise planning guide to help you eliminate timewasting components and benefit from lean, productive
sessions. This interactive LearnSmart Video Training
course, based on the book Effective Meeting Skills
by Marion E. Haynes, has an entertaining format that
includes exercises and checklists as well as examples and
case studies to help you plan, conduct, and improve any
meeting, on or off-site. Youll learn how to spot and avoid
meeting problems in advance, how to handle conflict and
digression and how to improve future meetings through
evaluation and feedback.
Effective Meeting Skills.............................. 12759_001
Planning Meetings....................................... 12759_002
Conducting Meetings.................................. 12759_003
Improving Meetings.................................... 12759_004
Meeting Success.......................................... 12759_005
Effective
Performance Appraisals
Empowerment
Generate excitement and ownership at every level of

your organization by using this step-by-step plan for
empowerment. Gage the current environment, strengthen
team relationships and develop new processes that support a
proactive workforce. Enable employees to use their full talents
and abilities to make a real difference for your company, your
team, and yourself! This LearnSmart Video Training course
is based on the book Empowerment by Dr. Cynthia D. Scott
& Dr. Dennis T. Jaffe and is focused on improving the overall
employee morale in your workplace.
Empowerment............................................. 12761_001
Changing Organizations.............................. 12761_002
Changing Mindsets..................................... 12761_003
Changing Relationships.............................. 12761_004
Changing Structures.................................... 12761_005
Most professional and administrative employees today

do not understand how their work is evaluated. But
performance appraisals are too important to leave until
the last minute. The techniques outlined in this course
will help you communicate clearly about expectations
versus performance and help you fashion a well-planned
and thoughtful process for creating and conducting
performance appraisals.
Effective Performance Appraisals............... 12754_001
Preparation.................................................. 12754_002
Conducting the Appraisal............................ 12754_003
Following Up............................................... 12754_004
Conclusion.................................................. 12754_005
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Soft Skills
Excellence
in Supervision
Helping Customers
through Quality Service

The Excellence in Supervision course gives new
supervisors the tools and experiences to start on the right
track and provides existing supervisors with practical and
proven strategies for success. Discover the critical success
factors supervisors need to create a positive, powerful,
motivating environment for employees. With Excellence
in Supervision, you can quickly learn and immediately
apply the people skills needed to succeed.
Getting Started............................................ 12804_001
Managing Performance............................... 12804_002
Communicating Proactively........................ 12804_003
Coaching for Excellence............................. 12804_004
Dealing with Change................................... 12804_005
Giving and
Receiving Criticism
Effective criticism made easy. Criticism is an essential

component of growth and improvement. Learn to give and
take criticism in ways that benefit the individuals involved, as
well as your organization. This LearnSmart Video Training
course will take you through a 3 step formula for successful
criticism. Use these lessons to establish a spirit of cooperation
and growth, and create a more effective organization.
Effective Criticism...................................... 12774_001
Handling Conflict
and Confrontation
Theres no escaping conflict in the workplace, at home

or with your personal relationships. Whenever diverse
individuals work together, there are bound to be differences
of opinion, miscommunication and unwelcome criticism
- even out-and-out confrontations. In this solution-based
LearnSmart Video Training course, youll find proven
tactics to help you defuse volatile situations and remain in
control when tempers flare and emotions overheat. Discover
techniques for solving all kinds of people problems with
conflict management specialist Sharon Spano and overcome
the obstacles to conflict in the workplace.
Helping Customers through Quality Service is the basis

of great customer service. In this course, youll learn five
rules; how to make your customers feel welcome, ask
and listen, give your undivided attention, go the extra
mile, and customer appreciation. These rules will make
work more enjoyable for yourself and more effective for
your business. Learn how to create business enhancing
connections with customers and the dos and donts for
great telephone customer service in this LearnSmart Video
Training course.
Serving Customers...................................... 12757_001
How to Coach
an Effective Team
In this results-focused, high-energy interactive media,

youll discover the crucial coaching and leadership skills
you need to mold a group of diverse individuals into
a cohesive team of motivated, enthusiastic achievers.
Coach Joe will inspire you to develop the leadership
techniques that will encourage people to rise to new levels
of performance. You will discover new communication
approaches that will get everyone to pull together, while
inspiring trust, commitment and respect.
expert on the following must-know How to Coach an
Effective Team skills:
Management Perspectives........................... 12782_001
Coaching..................................................... 12782_002
Mentoring.................................................... 12782_003
Counseling.................................................. 12782_004
Understanding Conflict............................... 12783_001

Types of Conflict......................................... 12783_002
Stages of Conflict........................................ 12783_003
Managing Conflict....................................... 12783_004
Maintaining Relationships.......................... 12783_005
Emotions of Conflict................................... 12783_006
Responses to Avoid..................................... 12783_007
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Soft Skills
How to
De-Junk Your Life
Do you feel as if your life is spinning out of control

because youre so disorganized? Regain control of your
space, your time, your paperwork and your priorities once
and for all with the How to De-Junk Your Life LearnSmart
Video Training. Youll learn easy-to-apply techniques for
eliminating the junk that clutters every area of your life,
from the junk on your desk to the junk in your house and
even the junk on your calendar.
Managing, supervising - you could be the worlds greatest

supervisor if only your employees would cooperate!
Theres nothing more challenging than trying to achieve
your goals through others. You have to be a manager, a
psychologist and a den leader all in one. Now, effective
leadership is within your reach, with this step-by-step
LearnSmart Video Training course.

an expert on the following must-know How to De-Junk
Your Life skills:
Leadership................................................... 12785_001
Managing Your Time................................... 12785_002
Supervisory Success.................................... 12785_003

The entire concept of leadership is changing. In this
course you will explore leadership shifts and learn five
concepts that will expand the performance of any leader.
Using bridge-building as a metaphor, expert Joel Barker
teaches us that, more than anything else, the 21st century
leader will build bridges - bridges of hope, ideas, and
opportunities. Bridges that help us move from where we
are to where we need to be. Develop forward-thinking
leadership strategies with the help of this Leadershift
LearnSmart Video Training Course.
Paper and Information................................. 12789_002
How to Get Things Done

Do you wish you could be more focused on your goals,

not distracted by the thousands of interruptions that
compete for your time and attention? This dynamic
training course can literally add hours to your day with
smart tips and stress-erasing strategies. Learn to identify
the trouble spots that keep you from achieving your goals.
Expert Greg Kirsch will show you how to juggle many
projects successfully and meet every deadline. He explains
methods that give you confidence in completing projects
and daily demands with less stress.
Leadershift................................................... 12769_001
Lesson 1...................................................... 12769_002
Lesson 2...................................................... 12769_003
Lesson 3...................................................... 12769_004
Lesson 4...................................................... 12769_005

expert on the following must-know How to Get Things
Done skills:
Using Time Wisely...................................... 12792_001
Get Organized............................................. 12792_002
Get Organized (cont.).................................. 12792_003
Getting More Done..................................... 12792_004
Leadershift
De-junking Your Life.................................. 12789_001
How to
Supervise People
Lesson 5...................................................... 12769_006

Conclusion.................................................. 12769_007
Leadership
Skills for Women
Polishing communication styles, developing team-building

skills, and creating a successful leadership model are at the
heart of this informative course. This is a great first step for
women who want to become tomorrows business leaders.
Let the experts show you how to overcome stereotypes
of women as leaders and develop the characteristics of
effective leaders.
Characteristics of Effective Leaders............ 12752_001
Leading Your Team..................................... 12752_002
Getting Organized....................................... 12752_003
Solving Problems........................................ 12752_004
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Soft Skills
Making Humor Work
Managing Disagreement
There is a definite role for humor in the workplace. This

LearnSmart Video Training course, based on the book
Making Humor Work by Dr. Terry Paulson, shows you
how to problem-solve, defuse resistance to change, disarm
anger, and improve and increase memory through the
effective use of humor on the job. This course provides
material to improve the quality of work-and life-by using
humor appropriately and to encourage open exchange
among your peers in the work place.
Most of us go out of our way to avoid disagreements,

let alone try to manage them. Yet, effectively managing
disagreement can be one of the most important
supervisory and managerial skills. In the Managing
Disagreement LearnSmart Video Training course users
can take a sophisticated assessment of their own conflict
management style, learn the nine ways to approach and
deal with disagreement and see examples of each of these
styles illustrated in dramatic vignettes.
Making Humor Work.................................. 12767_001
Understanding Conflict Mgmt.................... 12794_001
Case Study: University National................. 12767_002
The Nine Styles........................................... 12794_002
Developing Relationships........................... 12767_003
Steps for Managing Disagreement.............. 12794_003
Laughter - The Stress Blocker..................... 12767_004
Manage Time
Managing for
Commitment
Its a fact of life - if you cant manage time effectively, youll

have difficulty meeting deadlines and handling your most
pressing priorities. The Manage Time LearnSmart Video
Training helps you maintain your schedules, priorities, and
commitments without running behind. Learn to effectively
plan and prioritize each day, week, and month. The Manage
Time course will show you how to make space for all the
important things in your life.
The Tests of Time........................................ 12791_001
In todays changing workplace, employee commitment

and company loyalty are major issues faced by employers
in every business sector. This LearnSmart Video Training
course, based on the book Managing for Commitment
by Carol Kinsey Goman, provides organizations and
supervisors specifically defined steps for establishing good
management skills and increasing employee trust and loyalty.
By presenting concepts that teach balancing self-fulfillment
with job commitment, managers empower employees, thus
increasing productivity and company loyalty.
Stop Wasting Your Time.............................. 12791_002

Becoming a Time Manager......................... 12791_003
Managing for Commitment......................... 12778_001

The New Workforce.................................... 12778_002
Managing
Change at Work
Building Commitment................................. 12778_003

Six Steps to Loyalty.................................... 12778_004
Become a motivating influence during times of change.

This interactive LearnSmart Video Training course, based
on the book Managing Change at Work by Dr. Cynthia D.
Scott & Dr. Dennis T. Jaffe, provides the skills managers
need for understanding and supporting people through the
process of change. Real world examples teach you how to
rise to the challenge of mergers, takeovers, and downsizing
to build a motivated workforce in any situation.
Managing Change....................................... 12780_001
Facing Change............................................. 12780_002
Understanding Change................................ 12780_003
Leading for Change..................................... 12780_004
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Soft Skills
Men and Women
Working Together
The ability of men and women to work together successfully

is crucial in any workplace. This course examines how
to develop the awareness and skills necessary to resolve
conflicts and to meet other challenges that arise, and it
provides a set of productive communication tools for
everyday use. Experts Dr. George Simons and G. Deborah
Weissman teach you how to use clear methods to address
differences and resolve conflict and how to define and
communicate your thoughts for better results.

Do phrases like, It wont work, Cant be done, or
Itll never happen! ring in your ears day after day? Then
chances are youre dealing with a Negaholic, an individual
addicted to negative thinking and behaviors. When
negativity spreads unchecked in the workplace, morale
plummets, motivation vanishes and productivity slows.
This LearnSmart Video Training course will give you realworld examples that you can use when you encounter a
Negaholic. Youll learn effective techniques for addressing
negativity, how to reduce your stress level and transform
negative attitudes into positive behaviors.
Men and Women at Work............................ 12813_001
Negaholism................................................. 12802_001
Culture......................................................... 12813_002
Team Negaholism........................................ 12802_002
Communication........................................... 12813_003
Handling Stress........................................... 12802_003
Collaboration............................................... 12813_004
The Hiring Process...................................... 12802_004
Negaholics
Keeping the Right Employees..................... 12802_005
Mentoring
Self-Negativity............................................ 12802_006
Workplace Negaholics................................. 12802_007
Is mentoring right for you? Youll find this interactive

LearnSmart Video Training to be an insightful guide to
better mentoring in todays workplace and learn the skills
of a competent, inspiring teacher. This course, based on the
book Mentoring by Gordon F. Shea, explains the many
styles of mentoring, how to understand mentee needs and
what types of behaviors to practice and avoid. Youll also
learn how to handle unique situations, like cross-cultural
and gender issues, enabling you to be a well diversified
and open-minded mentor in any environment.
Mentoring.................................................... 12795_001
Mentoring Skills.......................................... 12795_002
Mentoring for Results................................. 12795_003
Motivation
and Goal Setting

Are you tired of setting goals and then never quite achieving
them? Would you like to rocket out of your current routine
and become more productive? Are you eager to break
through the barriers that hold you back? This LearnSmart
Video Training course for professionals will not only help
you determine your goals, but will also give you strategic
tools you can apply right away to motivate yourself toward
making your goals realities. Youll learn proven goalsetting techniques that teach you self-motivation and help
improve your self-confidence.
Workplace Negaholics (cont.)..................... 12802_008

Negativity on the Job................................... 12802_009
Addressing Your Negativity........................ 12802_010
New Business
of Paradigms
You can choose to change your paradigm. Transforming

your outlook about your change is highly effective in
creating success and new opportunities. In the Business
of Paradigms training course, popular speaker Joel
Barker deliver an important message about identifying,
embracing and acting on change. This course gives past
and present examples of paradigm shifts and shows how
you can choose to change your paradigm.
What Are Paradigms?.................................. 12772_001
Paradigms in the Real World....................... 12772_002
Paradigm Shifts........................................... 12772_003
Key Concepts and Observations.................. 12772_004
Goal Setting................................................. 12762_001

Motivation................................................... 12762_002
Motivating Others....................................... 12762_003
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Soft Skills
Power of
Telephone Courtesy
Are you confident that your company is projecting the

best first impression when answering the phone? Making
the wrong impression over the phone can discourage
customers. This LearnSmart Video Training course
shows you the right wayand the wrong wayto handle
business phone conversations. Learn to demonstrate
professionalism on the telephone to create a positive
experience for the customer and the proper telephone
techniques that will let your customer know they are
important. Teach your staff how to project a positive view
of your organization and improve your customers overall
experience with your business.
Sexual harassment hurts productivity, damages morale

and costs employers millions of dollars a year! If an
employer is aware of sexual harassment in the workplace,
the employer becomes liable for the consequences. The
Preventing Sexual Harassment in the Workplace course
from LearnSmart includes interactive real world examples
and assessments that demonstrate the law and examine
your role, rights and responsibilities in dealing with sexual
harassment. Learn how to develop and enforce a clear
company policy that is in compliance with the Civil Rights
Act of 1964.
Telephone Courtesy..................................... 12779_001
Knowing the Law........................................ 12810_001

Knowing Your Rights and Responsibilities.12810_002
Powerful
Communication Skills
Developing and Enforcing a Policy............. 12810_003

Responding to Harassment.......................... 12810_004
Expert Tactics.............................................. 12810_005
Communicating is more difficult in todays fast-paced

technological world. It takes special skills to get people to
listen to you - skills you will learn in this interactive media
presentation. This dynamic course will help you identify the
key elements of communicating and learn specific techniques
for improving. Send a clear message...be a powerful
communicator and become an effective problem solver.
Listening Concepts...................................... 12784_001
Communication Methods............................ 12784_002
Basic Communication Skills....................... 12784_003
Pressurized Situations................................. 12784_004
Communication Tools................................. 12784_005
Powerful
Presentation Skills
No matter what your role, the power and impact of a

clear, persuasive presentation style is your most effective
business ally...whether youre in front of one or 100
people. Learn to skillfully present your ideas with impact
and confidence! This LearnSmart Video Training course
is a truly innovative, practical approach to mastering the
fundamentals of presentations.
Preventing
Sexual Harassment
in the Workplace
A Healthy and Productive Workplace......... 12810_006
Project Management

If youre interested in becoming an accomplished project
manager, this course is for you! This exciting, dynamic
LearnSmart Video Training course introduces all the
fundamental concepts, processes and procedures necessary
to become an effective project manager. Narrated by
expert Dahlia Gelbaum, this course covers the project
management life cycle, project scope, project scheduling,
team dynamics and more. By the time you complete this 2
hour course, youll have all the skills to be competitive and
jump start your career as a project manager.
Getting Started with Project Management.. 13101_001
Understanding Project Scope...................... 13101_002
Understanding the Project Schedule........... 13101_003
Team Management...................................... 13101_004
Communicating with Others....................... 13101_005
Risk Analysis............................................... 13101_006
Project Execution........................................ 13101_007
Closing a Project......................................... 13101_008
Getting Started............................................ 12786_001

Presentation Style........................................ 12786_002
Presenting Your Material............................. 12786_003
Tips and Tactics........................................... 12786_004
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Soft Skills
Quality
Focused Supervision
Build morale and productivity through engaged

leadership. Your managers will learn to build supervisory
skills that maintain discipline without creating resentment.
This LearnSmart Video Training course will help your
managers recognize their management strengths and
weaknesses, provide a benchmark for their improvement
and help them gain employee respect and loyalty.
Terminating a workers employment is not only among the

most difficult things employers must do, its also a source
of legal liability if handled poorly. In the Successful
Termination LearnSmart Video Training, supervisors
and managers will learn how to set expectations for their
employees and manage their performance. This program
utilizes the experience and expertise of attorney Gail
Mautner, co-chair of the employment law practice group.
Mautner explains, in plain language, how to pursue an
organized, fair and legal termination process.
Supervisor Excellence................................. 12776_001

Influence-Style Management...................... 12776_002
Knowing the Law........................................ 12797_001

Applying the Law........................................ 12797_002
Principles of Influence................................. 12776_003
Successful
Termination
Successful Hiring
Employers often set inadvertent traps for themselves

in the hiring process - either making promises they did
not intend to make or setting fuzzy expectations. In the
Successful Hiring LearnSmart Video Training course, you
will lean how to write a complete job description that sets
precise employee expectations and employer obligations.
This course will give you the guidelines for interviewing
correctly and avoiding questions that may be considered
discriminatory. Attorney Linda Walton, an expert in
employment law, will explain proper procedures for
successfully engaging potential new employees and how
to communicate with potential new employees in a clear
and concise fashion.
Knowing the Law........................................ 12798_001
Describing the Job....................................... 12798_002
Interviewing Right...................................... 12798_003
Tactics of Innovation
In this LearnSmart Video Training course, LearnSmart

expert Joel Barker goes on location to share stories about
why people say no to new ideas. More importantly, he
introduces a ten-step strategy designed to remove barriers
between new ideas and people who naturally resist change.
These tactics will dramatically increase acceptance of any
kind of idea. Tactics of Innovation relays an important
message to any organization that wishes to discover new
ideas and bring them into practice. Learn how to open
your organization to more opportunities with the Tactics
of Innovation training course.
Tactics of Innovation................................... 12771_001
Tactic 1........................................................ 12771_002
Tactic 2........................................................ 12771_003
Tactic 3........................................................ 12771_004
Tactic 4........................................................ 12771_005
Tactic 5........................................................ 12771_006
Conclusion.................................................. 12771_007
Successful
Negotiation
Team Leadership
Save money, time and achieve satisfaction by learning

to negotiate profitably. This LearnSmart Video Training
course, based on the book Successful Negotiation by
Robert B. Maddux, covers win/win negotiating ideas
and methods. Discover the best techniques for managing
conflict through negotiation and become an all around
better negotiator with the skills to positively impact your
personal and professional effectiveness.
The Team Leadership LearnSmart Video Training course

is based on the book Team Leadership by Dr. Don Hackett
and Dr. Charles L. Martin. This course explores methods
and concepts to bring out the collaborative voices of
your team members. Learn how to get started with this
simple six-step plan and increase participation and
team efficiency. They will demonstrate how to develop
feedback and clarification skills creating a shortcut to team
consensus. Maximize your teams potential with this Team
Leadership online course.
Successful Negotiation................................ 12753_001

Negotiation: What and Why?...................... 12753_002
The Negotiating Process............................. 12753_003
Strategies and Tactics.................................. 12753_004
Conclusion.................................................. 12753_005
v 11012011
Team Building............................................. 12758_001

Groups vs. Teams........................................ 12758_002
Planning and Organizing............................. 12758_003
People Skills................................................ 12758_004
Solving Problems........................................ 12758_005
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Soft Skills
Team Problem Solving

Wealth Innovation
and Diversity
Team dynamics often create their own set of problems.

Dont try to find solutions alone - do it with the proven
resolution techniques outlined in this easy-to-follow,
ready-to-apply program. This LearnSmart Video Training
course, based on the book Team Problem Solving by
Sandy Pokras, shows you step-by-step how to identify
and overcome obstacles as a team, rationally confront
issues and how to systematically resolve those issues.

The course, Wealth, Innovation and Diversity, takes
you on a journey around the world to understand a
fundamental truth: Diversity is the key to creating
wealth for all. Drawing from history, science, and
business, learned speaker Joel Barker contends that your
organization will experience long-lasting success only
when you collaborate with individuals who are different
from yourself. This LearnSmart Video Training is for
everyone in your organization and will help you move
successfully into the future
Team Problem Solving................................ 12760_001

Problem Recognition................................... 12760_002
Problem Labeling........................................ 12760_003
Problem-Cause Analysis............................. 12760_004
Putting Differences to Work........................ 12770_001
Optional Solutions....................................... 12760_005
Stages of Growth......................................... 12770_002
Resolving the Problem................................ 12760_006
Ongoing Innovation..................................... 12770_003
Telephone Collections
The Telephone Collections LearnSmart Video Training

course teaches the core concepts, skills, and knowledge
to effectively increase collection of accounts receivable
and, ultimately, affect your bottom line. Experts Carol
Tuffahah and Margie Grandinetti take you step by step
through the collection process, providing valuable
insight to the behavior styles and danger signals you may
encounter in the process. At the conclusion of this course,
you will be familiar with the communication skills and
steps to increase your collection effectiveness.
Collections.................................................. 12805_001
Working as a Team
Working as a team increases involvement, improves

communication and cooperation, and generates
innovative business solutions. This LearnSmart Video
Training course will teach your employees how to
streamline decision making and expand competencies.
At the end of this course your employees will know both
what to expect from teams and what their teammates will
expect from them.
Team Building............................................. 12777_001
The Team Approach.................................... 12777_002
Communication Techniques........................ 12805_002

Working with Customers............................. 12805_003
Behavior Styles........................................... 12805_004
Effective Collections................................... 12805_005
Danger Signals............................................ 12805_006
The Rewards
of Telephone Courtesy
Excellent telephone skills increase customer satisfaction

and assure that you wont miss important business
opportunities. Be confident that your company is
presenting a professional telephone image. Help your
employees develop telephone proficiency and understand
the impact telephone courtesy has on both coworkers and
customers on the other end of the phone.
Courtesy Pays.............................................. 12803_001
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Microsoft Office 2010
Office Access 2010

Learn how to use Microsoft Access 2010 to maximize

productivity, design, implement and maintain Access
databases with this LearnSmart Video Training course.
Microsoft Certified Trainer Jason Manibog teaches
you the basics of Access, starting with understanding
what a database is and how data relates to each other, as
well as more advanced concepts such as planning and
implementing a database effectively using the tools in
Access 2010.
By the end of this course you will be proficient in creating,
modifying and personalizing objects and creating and
modifying simple Access databases. Become an Access 2010
pro in no time with Access 2010 LearnSmart Video Training.
Access 2010 Tour........................................ 12694_001
Working with Tables and Forms................. 12694_002
Working with Queries and Reports............. 12694_003
Database Organization Techniques............. 12694_004
Customizing Access.................................... 12694_005
Understanding Relational Databases........... 12694_006
Planning a Database.................................... 12694_007
Building a Database.................................... 12694_008
Building Tables........................................... 12694_009
Table Design Basics.................................... 12694_010
Adjusting Table Design............................... 12694_011
Data Validation and Input Masks................ 12694_012
Lookups....................................................... 12694_013
Table Relationships..................................... 12694_014
Importing Data............................................ 12694_015
Building Forms Automatically.................... 12694_016
Building Forms Manually........................... 12694_017
Customizing and Personalizing Forms........ 12694_018
Working with Form Layout......................... 12694_019
Working with Form Design......................... 12694_020
Adding Controls to Forms........................... 12694_021
Filtering Data with Forms........................... 12694_022
Building Navigation Forms......................... 12694_023
Building a Query with a Wizard.................. 12694_024
Building a Query from Scratch................... 12694_025
Basic Criteria............................................... 12694_026
Comparison Criteria.................................... 12694_027
Performing Calculations.............................. 12694_028
Working with Calculated Totals.................. 12694_029
Advanced Select Queries............................ 12694_030
Action Queries............................................ 12694_031
Reports........................................................ 12694_032
Report Formatting....................................... 12694_033
Basic Report Design.................................... 12694_034
Grouping Data on Reports.......................... 12694_035
Controlling Page Layout............................. 12694_036
Building Specialized Reports...................... 12694_037
Introduction to Macros................................ 12694_038
Finalizing the Database............................... 12694_039
v 11012011
Office Excel 2010


This Microsoft Excel 2010 LearnSmart Video Training
will teach you the fundamentals of using Excel, and also
contains in-depth instruction on how to manage, analyze
and share information using Excel 2010.
Veteran Microsoft Office trainer Michael Meskers
combines his teaching skills and real world business
experience to teach you the tools, tips and tricks of Excel
2010 that will maximize your work efficiency. Excel 2010
has a variety of upgrades, including Excel Web App, which
allows people to work simultaneously on the same work
book, enhanced PivotChart, PivotTable and Search Filters
tools, customizable Ribbon and newly added formulas.
By the end of this Excel 2010 training course, you will be
highly proficient in basic, everyday tasks and be able to
easily use the more advanced functions.
Navigating Excel......................................... 12496_001
Excel 2010 Shortcuts................................... 12496_002
Creating and Manipulating Data................. 12496_003
Managing Worksheets................................. 12496_004
Data Validation............................................ 12496_005
Modifying Cell Content.............................. 12496_006
Changing Views.......................................... 12496_007
Formatting Data.......................................... 12496_008
Formatting Numbers................................... 12496_009
Formatting Text and Tables......................... 12496_010
Understanding Formulas............................. 12496_011
Referencing Formulas................................. 12496_012
Ranges and Dates........................................ 12496_013
Subtotals...................................................... 12496_014
Using VLOOKUP....................................... 12496_015
Using Nested Formulas............................... 12496_016
Conditional Logic....................................... 12496_017
More Conditional Logic.............................. 12496_018
Financial Formulas...................................... 12496_019
What-If Functions....................................... 12496_020
Working with Text Formulas....................... 12496_021
Paste Special................................................ 12496_022
Introduction to Charts................................. 12496_023
Formatting Charts........................................ 12496_024
Conditional Formatting............................... 12496_025
Adding Graphics to Spreadsheets............... 12496_026
Outlining, Sorting, and Filtering................. 12496_027
PivotTables and PivotCharts........................ 12496_028
Protecting Data............................................ 12496_029
Introduction to Backstage........................... 12496_030
Collaboration............................................... 12496_031
Saving Workbooks...................................... 12496_032
Printing Workbooks..................................... 12496_033
Macros with VB for Applications............... 12496_034
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Office Outlook 2010
Slide Masters............................................... 12507_006

Working with Lists...................................... 12507_008
Using Existing Content............................... 12507_009
Embedded Charts........................................ 12507_010
Excel Charts................................................ 12507_011
Shapes and Effects...................................... 12507_013
Clip Art and Images.................................... 12507_014
Moving, Arranging, and Distributing.......... 12507_015
SmartArt Diagrams..................................... 12507_016
Backgrounds, Watermarks,
and Photo Album......................................... 12507_017
Multimedia.................................................. 12507_018
Animations.................................................. 12507_019
Customizing Slide Shows........................... 12507_020
Delivery Formats......................................... 12507_021
Proofing and Reviewing.............................. 12507_022
Prepare and Protect..................................... 12507_023
Delivering the Presentation........................... 12507_02
Learn how to use all of the features of Microsoft Outlook to their

maximum advantage with veteran trainer Michael Meskers
in this CBT course. This course teaches you to be proficient
with Outlooks tools and collaboration features, increasing the
productivity and efficiency of your communication.
Michael Meskers combines his real-world business experience
with his instruction techniques to ensure you know all of the
tricks and tips of Outlook, saving you time and energy.
Getting Started............................................ 12587_001
Manipulate Outlook Options....................... 12587_002
Managing Outlook Views............................ 12587_003
E-mail Organization Techniques................. 12587_004
Search and Filter Tools................................ 12587_005
Create and Format E-mails.......................... 12587_006
Insert Content and Graphical Elements....... 12587_007
Message Send Options................................ 12587_008
Managing E-mails and Mailboxes.............. 12587_009
Managing Conversations............................. 12587_010
Managing Rules.......................................... 12587_011
Quick Steps................................................. 12587_012
Managing Junk Mail................................... 12587_013
RSS Feeds and Social Networking............. 12587_014
Working with Contacts................................ 12587_015
Business Cards and Contact Groups........... 12587_016
Working with the Calendar Pane................. 12587_017
Managing Appointments and Events.......... 12587_018
Meeting Requests........................................ 12587_019
Managing Tasks........................................... 12587_020
Working with Notes.................................... 12587_021
Working with Journals................................ 12587_022
Spelling and Printing................................... 12587_023
Office PowerPoint 2010

LearnSmarts Microsoft PowerPoint 2010 LearnSmart

colleagues on presentations more successfully, craft visually
compelling presentations more simply, and manage your
presentations more efficiently than ever before.
Learn all the new features of PowerPoint 2010 with IT
training expert Michael Meskers. This comprehensive video
instruction teaches you, step-by-step, the skills and confidence
you need to create high quality, professional presentations.
Building Effective Presentations................. 12507_001
PowerPoint 2010 Overview......................... 12507_002
Creating Presentations................................. 12507_003
Creating Initial Content............................... 12507_004
Design Themes............................................ 12507_005
v 11012011
Office Word 2010

LearnSmarts Microsoft Word 2010 LearnSmart Elite

colleagues on documents more successfully, craft visually
compelling documents more simply, and manage your
documents more efficiently than ever before.
Learn all the new features of Word 2010 with IT training
expert Mandi Fiddle Bergenfeld. This comprehensive video
instruction teaches you, step-by-step, the skills and confidence
you need to create high quality, professional documents.
Navigating Documents................................ 12495_001
Using Backstage.......................................... 12495_002
Managing Document Design....................... 12495_003
Preparing Documents for Printing.............. 12495_004
Printing........................................................ 12495_005
Working with Templates............................. 12495_006
Formatting Text........................................... 12495_007
Formatting Paragraphs................................ 12495_008
Organizing Data.......................................... 12495_009
Bulleted and Numbered Lists...................... 12495_010
Manipulating Page Layout.......................... 12495_011
Manipulating Page Backgrounds................ 12495_012
Headers and Footers.................................... 12495_013
Working with Visual Content...................... 12495_014
Shapes, SmartArt, and Charts..................... 12495_015
Customizing Document Styles.................... 12495_016
Citing References........................................ 12495_017
Mail Merge.................................................. 12495_018
Document Collaboration............................. 12495_019

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Office Access 2007
Office Excel 2007
Gain in-depth Access 2007 knowledge from industryleading instructor Erin Olsen. Erin combines technical
training product.
Gain in-depth Excel 2007 knowledge from industryleading instructor Michael Meskers. Michael combines
help you learn, retain and apply the skills taught in this
training, youll feel confident in your ability to use Excel
2007 for powerful business applications.
Understanding Access................................. 10957_001

Getting Started............................................ 10957_002
Using the Navigation Pane Effectively....... 10957_003
Data Entry................................................... 10957_004
Database Design.......................................... 10957_005
Creating Databases and Tables.................... 10957_006
Field Properties........................................... 10957_008
Lookup Fields............................................. 10957_009
Relationship Theory.................................... 10957_010
Creating Relationships................................ 10957_011
Analyzing Design........................................ 10957_012
Subdatasheets and Filters............................ 10957_013
Query Basics............................................... 10957_014
Intermediate Queries................................... 10957_015
Calculation in Queries................................. 10957_016
Special Queries............................................ 10957_017
Action Queries............................................ 10957_018
Concatenation.............................................. 10957_019
Importing/Exporting Data........................... 10957_020
Using Mail Merge....................................... 10957_021
Basic Forms................................................. 10957_022
Form Controls............................................. 10957_023
Form Design................................................ 10957_024
Special Forms.............................................. 10957_025
Reports........................................................ 10957_026
Controlling Display and Data Entry............ 10957_027
Access Automation...................................... 10957_028
Custom Automation.................................... 10957_029
Creating and Manipulating Data................. 10972_001

Managing Worksheets................................. 10972_002
Data Integrity.............................................. 10972_003
Modifying Cell Content.............................. 10972_004
Changing Views.......................................... 10972_005
Formatting Data.......................................... 10972_006
Modifying Rows and Columns................... 10972_007
Formatting Numbers................................... 10972_008
Formatting Text and Tables......................... 10972_009
Understanding Formulas............................. 10972_010
Referencing Formulas................................. 10972_011
Ranges and Dates........................................ 10972_012
Subtotals...................................................... 10972_013
Lookups....................................................... 10972_014
Conditional Logic....................................... 10972_015
More Conditional Logic.............................. 10972_016
Financial Formulas...................................... 10972_017
Text Formulas.............................................. 10972_018
Introduction to Charts................................. 10972_019
Formatting Charts........................................ 10972_020
Conditional Formatting............................... 10972_021
Adding Graphics to Spreadsheets............... 10972_022
Outlining, Sorting, and Filtering................. 10972_023
PivotTables.................................................. 10972_024
Protecting Data............................................ 10972_025
Collaboration............................................... 10972_026
Saving a Workbook..................................... 10972_027
Security....................................................... 10957_030
Sharing Information.................................... 10957_031
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Office Outlook 2007
Shape Properties.......................................... 10977_010

Drawing Tools............................................. 10977_011
SmartArt Diagrams..................................... 10977_012
Pictures and Photo Albums......................... 10977_013
Backgrounds and Watermarks..................... 10977_014
Multimedia.................................................. 10977_015
Animations.................................................. 10977_016
Customizing Slide Shows........................... 10977_017
Save for Web Viewing................................. 10977_018
Delivery Formats......................................... 10977_019
Proofing and Reviewing.............................. 10977_020
Prepare and Protect..................................... 10977_021
Prepare for the Presentation........................ 10977_022
Gain in-depth Outlook 2007 knowledge from industryleading instructor Erin Olsen. Erin combines technical
retain and apply the skills taught in this comprehensive
training product.
Learning to be Efficient............................... 10880_001
Outlook Interface........................................ 10880_002
Outlook Today............................................. 10880_003
Configuring E-mail Accounts...................... 10880_004
Creating E-mail........................................... 10880_005
E-mail Extras............................................... 10880_006
Hyperlinks and Quick Parts........................ 10880_007
Setting E-mail Defaults............................... 10880_008
Securing E-mail........................................... 10880_009
Receiving E-mail......................................... 10880_010
Working Offline.......................................... 10880_011
Changing Views.......................................... 10880_012
Organizing Information............................... 10880_013
Managing Junk Mail................................... 10880_014
Customizing Folders................................... 10880_015
Managing Data Files................................... 10880_016
Rules and Alerts.......................................... 10880_017
Archiving..................................................... 10880_018
Searching..................................................... 10880_019
Contact Basics............................................. 10880_020
Advanced Contacts...................................... 10880_021
Calendars and Scheduling........................... 10880_022
Calendar Defaults and Permissions............. 10880_023
Collaboration............................................... 10880_024
Meetings...................................................... 10880_025
Tasks and Journal........................................ 10880_026

Gain in-depth PowerPoint 2007 knowledge from industryleading instructor Erin Olsen. Erin combines technical
training product.
Creating Initial Content............................... 10977_002
Themes........................................................ 10977_003
Customizing Slide Masters......................... 10977_004
Working with Lists...................................... 10977_006
Using Existing Content............................... 10977_007
Charts.......................................................... 10977_008
Tables.......................................................... 10977_009
v 11012011
Office Project 2007


Gain in-depth Project 2007 knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident in your ability to plan, manage and track the
advancement of projects with Microsoft Project 2007.
Use Project 2007 LearnSmart Video Training to learn
all of the most important skills for Project 2007. When
following must-know Project 2007 skills:
Project 2007................................................ 11334_002
Project Management 101............................. 11334_003
Project 2007 Software................................. 11334_004
Getting Started............................................ 11334_005
Managing Calendars.................................... 11334_006
Create and Organize Tasks.......................... 11334_007
Task Durations............................................ 11334_008
Documentation............................................ 11334_009
Import/Export Data..................................... 11334_010
Managing Task Structure............................ 11334_011
Task Relationships...................................... 11334_012
Scheduling Tasks......................................... 11334_013
Critical Path Tasks....................................... 11334_014
Working with Resources............................. 11334_015
Adjusting Resources.................................... 11334_016
Resource Assignments................................ 11334_017
Working with Baselines.............................. 11334_018
Monitoring Project Progress....................... 11334_019
Optimizing Performance............................. 11334_020
Working with Views.................................... 11334_021
Using Reports.............................................. 11334_022
Exchanging Project Data............................. 11334_023
Managing Multiple Projects........................ 11334_025
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Office Publisher 2007
Office Word 2007
Gain in-depth Publisher 2007 knowledge from industryleading instructor Charles Carpenter. Charles starts at the
beginning and guides you step by step guide through all the
skills you need to get professional publishing results. At the
conclusion of this course you will be able to prepare fliers,
newsletters, product, brochures or any basic marketing
material for your customers or your internal teams.
Gain in-depth Word 2007 knowledge from industryleading instructor Michelle Anderson. Michelle combines
help you learn, retain and apply the skills taught in this
training, youll feel confident using all the features of
Word 2007.
Publisher Interface...................................... 11822_001
Getting Familiar.......................................... 10881_001
Customizing the Interface........................... 11822_002
Document Navigation Tips......................... 10881_002
Design Gallery............................................ 11822_003
Manipulating Text....................................... 10881_003
Starting from Scratch.................................. 11822_004
Themes and Templates................................ 10881_004
Master Pages............................................... 11822_005
Quick Parts.................................................. 10881_005
Preparing Documents for Printing.............. 10881_006
Personal Content......................................... 11822_007
Formatting Characters................................. 10881_007
Working with Pictures................................. 11822_008
Formatting Paragraphs................................ 10881_008
Creating Graphics........................................ 11822_009
Organizing Content..................................... 10881_009
Drawing Shapes.......................................... 11822_010
Tabs, Columns, and Charts.......................... 10881_010
Tables.......................................................... 11822_011
Links, Headers, and Footers........................ 10881_011
Proofing and Print Options.......................... 11822_012
References................................................... 10881_012
Preparing for Commercial Print.................. 11822_013
Mail Merge.................................................. 10881_013
Advanced Projects....................................... 11822_014
Visual Content ............................................ 10881_014
Publications via E-mail............................... 11822_015
Reviewing Documents................................ 10881_015
Templates.................................................... 11822_016
Protecting and Sharing Documents............. 10881_016
Sharing Publications................................... 11822_017
The Research Task Pane.............................. 11822_018

Web Design Basics...................................... 11822_019
Web Templates............................................ 11822_020
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Office Access 2003
Reusable Formats........................................ 10177_005

Basic Formulas............................................ 10177_006
Formula Auditing........................................ 10177_007
Gain in-depth Access 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
understand how to use Access 2003 to organize, retrieve,
and share information.
Basic Functions........................................... 10177_008

Working with Names................................... 10177_009
Organization................................................ 10177_010
Charts.......................................................... 10177_011
Save & Print................................................ 10177_012
Protecting Data............................................ 10177_013
Database Objects......................................... 10280_001
Sharing Workbook....................................... 10177_014
Database Planning....................................... 10280_002
Database...................................................... 10177_015
Examining Access....................................... 10280_003
Sorting Database......................................... 10177_016
Creating Tables ........................................... 10280_004
Database Function....................................... 10177_017
Text Field Properties................................... 10280_005
Filtering....................................................... 10177_018
Number Field Properties............................. 10280_006
Subtotals...................................................... 10177_019
Working with Data...................................... 10280_007

Working with Datasheets............................ 10280_008
Manipulating Data....................................... 10280_009
Office Outlook 2003

Working with Table Structure..................... 10280_010

Dependencies & Datasheets........................ 10280_011
Shaping Up Tables...................................... 10280_012
Importing & Exporting................................ 10280_013
Relationships............................................... 10280_014
Creating Relationships................................ 10280_015
Select Queries.............................................. 10280_016
Filtering with Criteria.................................. 10280_017
Calculations................................................. 10280_018
Intro to Forms.............................................. 10280_019
Working in Forms ....................................... 10280_020
Data Access Pages....................................... 10280_021
Working with Reports................................. 10280_022
Maintaining Database.................................. 10280_023
Office Excel 2003

Gain in-depth Excel 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
training product. When you complete this training,
youll feel confident in your ability to use Excel 2003 for
powerful business applications.
Workbook Basics........................................ 10177_001
Editing Worksheets..................................... 10177_002
Formatting Data.......................................... 10177_003
Gain in-depth Outlook 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident using all the features of Outlook 2003.
Outlook 2003 Interface............................... 10179_001
Navigating with Outlook............................. 10179_002
Creating Messages...................................... 10179_003
Working with Messages.............................. 10179_004
Global Email Options.................................. 10179_005
Formatting Messages.................................. 10179_006
Securing Your Inbox.................................... 10179_007
Managing Your Inbox.................................. 10179_008
Message Options......................................... 10179_009
Printing, Saving, & Deleting....................... 10179_010
Folders & Folder Rules............................... 10179_011
Create & Edit Contacts................................ 10179_012
Working With Contacts............................... 10179_013
Distribution List.......................................... 10179_014
Calendars..................................................... 10179_015
Meetings...................................................... 10179_016
Advanced Calendars.................................... 10179_017
Sharing Information.................................... 10179_018
Task & Notes............................................... 10179_019
Alternate Access.......................................... 10179_020
Advanced Formatting.................................. 10177_004
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Critical Path................................................. 10178_010

Task Calendars............................................ 10178_011
Resources.................................................... 10178_012
Gain in-depth PowerPoint 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
understand how to create PowerPoint presentations that
bring your ideas to life and communicate your message.
Resource Variations..................................... 10178_013

Finalize Planning......................................... 10178_014
Filter, Group & Sort.................................... 10178_015
Using Advanced Views................................ 10178_016
Adjust Resources......................................... 10178_017
Tracking Progress........................................ 10178_018
Resolving Conflict....................................... 10178_019
Editing Presentation.................................... 10281_002
Reports & Sharing Info............................... 10178_020
Formatting Text........................................... 10281_003

Editing Tools............................................... 10281_004
Working in Outlines.................................... 10281_005
Drawing Options......................................... 10281_006
Objects......................................................... 10281_007
Slide Design................................................ 10281_008
Images......................................................... 10281_009
Sound & Video............................................ 10281_010
Tables & Graphics....................................... 10281_011
Office Publisher 2003

Gain in-depth Publisher 2003 knowledge from industryleading instructor Erin Olsen. Erin starts at the beginning
and guides you step by step guide through all the skills
you need to get professional publishing results. At the
conclusion of this course you will understand how to
design and publish newsletters, web pages, marketing
collateral and other informational materials.
Diagrams..................................................... 10281_012
Templates.................................................... 10281_013
New Publications........................................ 10630_001
Animation.................................................... 10281_014
Starting From Scratch................................. 10630_002
Timing......................................................... 10281_015
Master Pages............................................... 10630_003
Collaboration............................................... 10281_016
Finishing Touches....................................... 10281_017
Working with Paragraphs............................ 10630_005
Outputting Presentations............................. 10281_018
Personal Information................................... 10630_006

Inserting Pictures......................................... 10630_007
Office Project 2003

Word Art...................................................... 10630_008

Tables.......................................................... 10630_009
Drawing Shapes.......................................... 10630_010
Gain in-depth Project 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident in your ability to plan, manage and track the
advancement of projects with Microsoft Project 2003.
Preparing for Printing.................................. 10630_011
Project Management.................................... 10178_001
Websites...................................................... 10630_017
Getting Started............................................ 10178_002
Website Graphics........................................ 10630_018
Preparing for Commercial Print.................. 10630_012

Advanced Projects....................................... 10630_013
Mail Merge.................................................. 10630_014
Templates.................................................... 10630_015
The Research Task Pane.............................. 10630_016
Creating Projects......................................... 10178_003

Adding Tasks............................................... 10178_004
Importing Task Lists.................................... 10178_005
Adding Documents...................................... 10178_006
Outlining Task Lists.................................... 10178_007
Task Relationships...................................... 10178_008
Scheduling................................................... 10178_009
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Office Word 2003

Charts & Diagrams...................................... 10180_010

Save Documents.......................................... 10180_011
Gain in-depth Word 2003 knowledge from industryleading instructor Erin Olsen. Erin combines technical
feel confident using all the features of Word 2003.
Printing........................................................ 10180_012
Word Basics................................................ 10180_001
Advanced Styles.......................................... 10180_017
Time Savers................................................. 10180_002

Word 2003 Interface.................................... 10180_003
Creating New Documents........................... 10180_004
Proofing Documents.................................... 10180_005
Basic Formatting......................................... 10180_006
Advanced Formatting.................................. 10180_007
Document Sections...................................... 10180_008
v 11012011
Graphics...................................................... 10180_009
Templates.................................................... 10180_013
Collaboration............................................... 10180_014
Menus & Toolbars....................................... 10180_015
Basic Styles................................................. 10180_016
Draw Table.................................................. 10180_018
Formatting Tables........................................ 10180_019
Document Effects........................................ 10180_020
Navigate within Documents........................ 10180_021
Creating References.................................... 10180_022
Index/Table of Contents.............................. 10180_023
Master Documents...................................... 10180_024

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Adobe Courses

Course Number: 12044

Understand Acrobat 9 Pro with LearnSmarts Acrobat

Become an expert in Dreamweaver CS4 with instruction

Understanding the Interface........................ 12394_001

Acrobat Distiller.......................................... 12394_002

Creating PDFs............................................. 12394_003

Web Design 101.......................................... 12044_003

Adobe PDF Maker...................................... 12394_004

Links and Bookmarks................................. 12394_005

Acrobat Features......................................... 12394_006

Productivity Tools....................................... 12044_006

Manipulating PDF Documents.................... 12394_007

Editing and Reviewing PDFs...................... 12394_008

Course Number: 12501

Course Number: 12394

Site Publishing............................................ 12044_011

Learn how to design for mobile platforms, create websites,

United Kingdom: (0) 20 8816 8036

ActionScript and Movie Properties............. 12499_016

Course Number: 11931

Course Number: 12499

ActionScript Animations............................. 12499_018

Become an expert in Flash CS4 Basics knowledge with

ACE certified media designer Chad Troftgruben teaches

Modifying Objects...................................... 12067_005

Working with Images.................................. 12499_001

Basic ActionScript....................................... 12067_016

Timeline and Deco Drawing Tools.............. 12499_002

Frame Labels and ActionScript................... 12067_017

Working with Text....................................... 12499_003

Working with Symbols................................ 12499_004

Tweening Text and Objects......................... 12499_005

Filters And Blend Modes............................ 12067_020

Filters, Blending, and Color Effects............ 12499_006

ActionScript 3.0.......................................... 12067_021

Introduction to ActionScript........................ 12499_007

Using Interactive Components.................... 12067_022

Drawing Fundamentals............................... 12499_008

Dynamically Load Components.................. 12067_023

Drawing Complex Objects.......................... 12499_009

Conditional Statements............................... 12067_024

Working with the Library............................ 12499_010

Working with Movie Clips.......................... 12067_025

Animating with Bones................................ 12499_011

Calculation Control..................................... 12067_026

Working with Audio.................................... 12499_012

Dynamic Flash Files.................................... 12067_027

Scenes, Play Buttons, and Stop Commands.12499_013

Navigation System...................................... 12067_028

Publishing Options...................................... 12499_014

Creating Preloader....................................... 12067_029

Working with Text....................................... 12067_006

Preparing for Mobility................................. 12499_015

United Kingdom: (0) 20 8816 8036

Gain in-depth Illustrator CS4 Basics knowledge from

HTML 5 Text Markup................................. 12949_003

Learn how to create dynamic vector artwork with web

HTML Text Markup.................................... 12949_002

Course Number: 12949

Getting Started............................................ 12092_001

Adobe InDesign is the professional standard in digital

United Kingdom: (0) 20 8816 8036