2012 AIAG Catalog

Essential Standards, Guidelines, Tools & White Papers
Available in print or electronically for you and your entire organization
Training & Certification Programs

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The Catalyst for Peak Performance

26200 Lahser Road, Suite 200 | Southfield, MI 48033 | Tel: 248.358.3003 | Fax: 248.799.7995 | www.AIAG.org
AIAG: The Catalyst for Peak Performance

AIAG is the catalyst for achieving peak performance by supporting industry efforts to establish a seamless, efficient and responsible supply chain. For 30 years AIAG has provided unique insights into business issues, candid collaborative expertise and delivery of real, practical solutions. Within these pages are world-class resources and educational programs to help you improve quality, uncover cost savings, mitigate risk and root out waste.
Table of Contents
Publications
Automatic Identification ............................................................ 2 Customs ................................................................................... 3 Electronic Commerce ............................................................... 4 Engineering............................................................................... 7 Finance ....................................................................................10 Health Care ..............................................................................10 Health, Safety and Environment ..............................................11 ISO Documents and Standards .............................................. 13 Project Management .............................................................. 18 Quality: ISO/TS 16949:2009 ................................................... 18 Quality: AIAG Quality Manuals ............................................... 20 Returnable Containers ............................................................ 22 Supply Chain Management .................................................... 24 TREAD Act Reporting ............................................................. 26 Truck & Heavy Equipment Group ............................................ 26
Training
Aerospace AS9100 ............................................................... 28 Customs ................................................................................. 29 Doing Business Overseas ...................................................... 30 Engineering............................................................................. 30 Global Sourcing Engineering Certificate Program ................... 31 ISO 13485:2003 Medical Devices........................................ 31 ISO 14001 Environmental Quality Management Systems ... 33 ISO 9001:2008 Healthcare ................................................... 37 ISO 9001:2008 Quality Management Systems ................... 39 ISO/IEC 17025:2005 Calibration Laboratories ...................... 42 ISO/TS 16949 Quality Core Tool Certification ....................... 43 ISO/TS 16949 Quality Core Tools: Classroom Training ......... 44 ISO/TS 16949 Quality Core Tools: Online Training ................ 48 ISO/TS 16949 Automotive ................................................... 50 Layered Process Audits .......................................................... 54 Lean and Six Sigma ................................................................ 54 Problem Solving and Error-Proofing ........................................ 56 Quality/Innovation ................................................................... 58 Special Process System Assessments ................................... 62 Supply Chain Management .................................................... 63 Universal Quality Management System ................................. 64 Warranty Management ........................................................... 67
Note: Publications are available in a variety of formats, including Hard Copy and/or e-Documents. e-Documents can be purchased as a Single User License or as a Site License for your entire organization.
2012 Publications & Training Directory
248.358.3003 | www.aiag.org
Publications: Automatic Identification
Publications, Guidelines and Industry Standards

AIAG delivers global solutions for productivity and profitability to drive rework, error and waste out of your processes. Publications, guidelines and industry standards are designed to advanced continuous improvement in business practices, foster collaboration and provide global resolutions to industry issues. This catalog includes a comprehensive array of standards, guidelines, reports and tools that are available from the AIAG website (www. aiag.org).
Automatic Identification
2-D Direct Parts Marking Guideline
Provides information for the marking and reading of Data Matrix and/or QR Code symbols marked directly on parts using laser, dot peen and inkjet technologies. Product Code: B-17 Hard Copy (English; 70 pages) e-Document (English; 69 pages) ISBN: 978160534155290000 Member: $19.00 Member: $19.00 Version: 2 (2009) List: $76.00 List: $76.00 Single user license
2-D Symbology White Paper

Explains the recommendations of AIAGs Automatic Identification Project Team for two-dimensional symbologies. Product Code: B-13 Hard Copy (English; 26 pages) ISBN: 978160534004390000 Member: $19.00 Version: 2 (2000) List: $76.00
Automotive History of Data Identifiers and Benefits of Product Identification

Summary of the Data Identifier evolution in the automotive industry. Product Code: B-20 e-Document (English; 38 pages) ISBN: 978160534213990000 Member: $19.00 Version: 1 (2010) List: $76.00 Single user license
Case Study Using Radio Frequency Identification (RFID) on Returnable Transport Items (RTIs)
Provides proof that a single RFID tag can be used to uniquely identify an RTI (and potentially the product within the RTI) across the entire supply chain. Product Code: B-19 e-Document (English; 59 pages) ISBN: 978160534209290000 Member: $29.00 Version: 1 (2010) List: $116.00 Single user license
Gas Cylinder Identification Label Standard

Application specification provides acceptable method for permanent cylinder identification applicable to both customer and supplier, including layout, data content and other label requirements. Product Code: B-9 Hard Copy (English; 27 pages) e-Document (English; 27 pages) ISBN: 978160534012890000 Member: $19.00 Member: $19.00 Version: 3 (2004) List: $76.00 List: $76.00
Single user license
Global Transport Label Standard for the Automotive Industry

Global automotive industry standard that describes the format for a common transport label design to facilitate the movement of goods and the exchange of data among all members of the supply chain. Product Code: B-16 Hard Copy (English; 95 pages) e-Document (English; 95 pages) e-Document (English; 95 pages) ISBN: 978160534216090000 Member: $29.00 Member: $29.00 Member: $290.00 Version: 3 (2010) List: $116.00 List: $116.00 List: $1,160.00
Single user license Site license
Item Level RFID Standard

Revision enhances the global RFID user communitys use of standards-based RFID technology, using a single tag throughout an items life cycle. Product Code: B-11 e-Document (English; 58 pages) ISBN: 978160534162090000 Member: $29.00 Version: 8 (2009) List: $116.00 Single user license
248.358.3003 | www.aiag.org
Parts Identification and Tracking Application Standard

Outlines the symbologies recommended for automotive part identification and tracking. Recommends the use of the linear symbologies, Code 39 or Code 128, or the 2-D symbologies, Data Matrix or QR Code. Product Code: B-4 Hard Copy (English; 36 pages) e-Document (English; 36 pages) e-Document (Chinese; 36 pages) e-Document (Chinese; 36 pages) ISBN: 978160534009890000 Member: $19.00 Member: $19.00 Member: $19.00 Member: $190.00 Version: 3 (2003) List: $76.00 List: $76.00 List: $76.00 List: $760.00
Publications: Automatic Identification; Customs
Single user license Single user license Site license
Quality Assurance Guide for Shipping Labels and Other Bar Code Applications (Linear and 2-D)
Provides a practical guide to trading partner label quality assurance. Product Code: B-8 Hard Copy (English; 40 pages) e-Document (English; 40 pages) e-Document (English; 40 pages) ISBN: 978160534220790000 Member: $29.00 Member: $29.00 Member: $290.00 Version: 3 (2010) List: $116.00 List: $116.00 List: $1,160.00
Returnable Transport Item Tracking (RFID Pilot) White Paper

Provides the activities and lessons learned from the RFID Pilot for Returnable Containers. Product Code: B-18 Hard Copy (English; 68 pages) e-Document (English; 68 pages) ISBN: 978160534209290000 Member: $19.00 Member: $19.00 Version: 1 (2009) List: $76.00 List: $76.00
Single user license
SCACTIL Standard Carrier Alpha Code Trailer Identification Label

Application standard defines specifications for printing and placing labels to automatically identify a freight carriers trailer or van. Product Code: B-15 Hard Copy (English; 19 pages) ISBN: 978160534005090000 Member: $19.00 Version: 1 (2000) List: $76.00
Trading Partner Labels Implementation Guideline

Describes the template for bar code labels on shipping containers both unit loads and transport packages. Physical parameters of the symbols and labels are provided and a bar code quality level is specified. Product Code: B-10 Hard Copy (English; 124 pages) e-Document (English; 124 pages) e-Document (Chinese; 124 pages) e-Document (Chinese; 124 pages) ISBN: 978160534002990000 Member: $19.00 Member: $29.00 Member: $29.00 Member: $190.00 Version: 3 (2004) List: $76.00 List: $116.00 List: $116.00 List: $760.00
Vehicle Emission Configuration Label Standard

This specification, developed in cooperation with Society of Automotive Engineers (SAE), provides guidelines for printing a bar code containing the Vehicle Emission Configuration Information. Product Code: B-7 Hard Copy (English; 17 pages) ISBN: 978160534010490000 Member: $19.00 Version: 1 (1988) List: $76.00
Vehicle Identification Number (VIN) Label Application Standard

Summary of the Data Identifier evolution in the automotive industry. Created to educate the user as to the past and present lessons learned. Product Code: B-2 e-Document (English; 21 pages) ISBN: 978160534213990000 Member: $29.00 Version: 3 (2007) List: $116.00 Single user license
Customs
Export Compliance
Publication provides a clear message and better understanding of compliance export control and regulations as they pertain to day-to-day operations within todays global automotive industry. Product Code: TC-7 Hard Copy (English; 34 pages) e-Document (English; 34 pages) e-Document (English; 34 pages) ISBN: 978160534227690000 Member: $12.00 Member: $12.00 Member: $120.00 Version: 1 (2011) List: $36.00 List: $36.00 List: $360.00
248.358.3003 | www.aiag.org
Publications: Customs; Electronic Commerce
Information Kit for Customs: Compliance Under the MOD Act

Information to assist the importer in knowing what its obligations are under the Title IV Customs Modernization Act (MOD Act) when importing goods. Several appendices from U.S. Customs are included. Product Code: TC-4 Hard Copy (English; 241 pages) ISBN: 978160534113290000 Member: $49.00 Version: 1 (1997) List: $196.00
Information Kit for Importing into Canada

Information to assist suppliers in achieving complete, accurate and consistent compliance with government requirements and regulations of shipments into Canada. Product Code: TC-2 Hard Copy (English; 35 pages) ISBN: 978160534111890000 Member: $19.00 Version: 3 (2003) List: $76.00
Information Kit for Importing into Mexico

Information to assist suppliers in achieving complete, accurate and consistent compliance with government requirements and regulation of shipment into Mexico. Mexico Customs Law references and labeling requirements included. Product Code: TC-3 Hard Copy (English; 72 pages) e-Document (English; 72 pages) ISBN: 978160534112590000 Member: $19.00 Member: $19.00 Version: 3 (2003) List: $76.00 List: $76.00
Single user license
Information Kit for Importing into the United States

Information to assist suppliers in achieving complete, accurate and consistent compliance with government requirements and regulations of shipments into the United States. Includes latest information on BRASS and FAST. Product Code: TC-1 Hard Copy (English; 176 pages) e-Document (English; 176 pages) e-Document (Chinese: 176 pages) e-Document (Chinese: 176 pages) ISBN: 978160534110190000 Member: $19.00 Member: $19.00 Member: $19.00 Member: $190.00 Version: 3 (2005) List: $76.00 List: $76.00 List: $76.00 List: $760.00
Supplier Content Reporting Requirements Workbook

Includes NAFTA requirements, plus an in-depth discussion of the NAFTA Rules of Origin, content reporting business process, supplier compliance requirements with the AALA regulations, and a resource section. Product Code: TCPC-W Hard Copy (English; 169 pages) e-Document (English; 169 pages) ISBN: 978160534116390000 Member: $49.00 Member: $49.00 Version: 5 (2006) List: $196.00 List: $196.00
Single user license
Supply Chain Security Toolkit for the Automotive Industry

Clarifies and harmonizes supply chain security practices among OEMs, suppliers, carriers and others in the supply chain. Includes many tools to help supply chain parties address C-TPAT. Product Code: TC-6 CD (English; 112 pages) e-Document (English; 112 pages) e-Document (Chinese; 112 pages) ISBN:9781605341156990000 Member: $49.00 Member: $49.00 Member: $49.00 Version: 1 (2007) List: $198.00 List: $198.00 List: $198.00
Single user license Single user license
Electronic Commerce
Automotive History of EDI
Summary of the Electronic Data Interchange evolution in the automotive industry. Created to educate the user as to the past and present lessons learned in the development of next-generation EDI iterations. Product Code: E-18 e-Document (English; 32 pages) ISBN:978160534045690000 Member: Free Version: 1 (2007) List: Free
Collaborative Computing White Paper

Summarizes the application of collaborative technologies from the perspective of business drivers, processes, and values; addresses the current state of these technologies from this business perspective. Product Code: E-6 Hard Copy (English; 37 pages) ISBN: 978160534048790000 Member: $19.00 Version: 1 (1998) List: $76.00
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DELFOR (Delivery Message Forecast)

The Global Delivery Forecast EDIFACT Guideline is a joint effort of AIAG, JAMA/JAPIA and Odette to elaborate a harmonized electronic delivery forecast message as common standard for a global use in the automotive industry. Product Code: E-7 e-Document (English; 184 pages) ISBN: 978160534143990000 Member: $29.00 Version: 2 (2007) List: $116.00 Single user license
Publications: Electronic Commerce
EDI Presentation White Paper

Documents process of using the World Wide Web (Web) for Electronic Data Interchange (EDI), outlines the framework of Web EDI, presents the business case, and highlights methods of using Web EDI. Product Code: E-8 Hard Copy (English; 23 pages) ISBN: 978160534049490000 Member: $29.00 Version: 1 (1999) List: $116.00
EDI/XML Project Planner

Comprehensive planning tool for implementation of supply chain electronic commerce. It is written so business users at all levels, and technical users at all levels, will find recommendations and detailed steps to follow. Product Code: E-2 Hard Copy (English; 190 pages) e-Document (English; 190 pages) ISBN: 978160534225290000 Member: $29.00 Member: $29.00 Version: 4 (2007) List: $116.00 List: $116.00
Single user license
Electronic Commerce Message Routing

Describes methodology to send publications reliably and securely from one trading partner to another over the ANX Service or Internet. Incorporates XML and basic authentication information. Product Code: E-5 2000 Hard Copy (English; 46 pages) ISBN: 978160534047090000 Member: $19.00 Version: 3 (2002) List: $76.00
Electronic Commerce Message Routing on TCP/IP Networks

Describes methodology to send publications reliably and securely from one trading partner to another over the ANX Service or Internet. Incorporates XML and basic authentication information. Product Code: E-5 Hard Copy (English; 44 pages) ISBN: 978160534046390000 Member: $19.00 Version: 1 (1998) List: $76.00
Electronic Proof of Delivery Guideline

Examines current practices and procedures to identify avenues for improvement. Goals are to establish a process which allows real time access and visibility of delivery data. Product Code: E-21 e-Document (English; 14 pages) ISBN: 978160534157690000 Member: $29.00 Version: 1 (2009) List: $116.00 Single user license
Global DELJIT Message (Just in Time Delivery)

Provides recommended business practices and technical guidelines for using the UN/EDIFACT DELJIT message. This global document was created as a joint effort of AIAG, JAMA/JAPIA and Odette. Product Code: E-12 e-Document (English;138 pages) ISBN: 978160534042590000 Member: $29.00 Version: 2 (2008) List: $116.00 Single user license
Global INVOIC Message (Invoice)

Global Invoice EDIFACT Guideline is a joint effort of AIAG, JAMA/JAPIA and Odette to elaborate a harmonized electronic invoice message as common standard for a global use in the automotive industry. Document provides recommended business practices and technical guidelines. Product Code: E-14 e-Document (English; 267 pages) ISBN: 978160534144690000 Member: $29.00 Version: 3 (2008) List: $116.00 Single user license
Implementation Guidelines for UN/EDIFACT Orders

Provides recommended business practices and technical guidelines for the use of the UN/EDIFACT ORDERS message. It can be used to exchange purchase order information in the UN/EDIFACT message syntax. Product Code: E-9 Hard Copy (English; 215 pages) ISBN: 978160534050090000 Member: $29.00 Version: 1 (2000) List: $116.00
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Publications: Electronic Commerce
Implementation Guidelines Version 004010AIAG

This industry EDI implementation guideline, with 31 transaction sets, supports the ASC X12 version/release 004010 EDI standard. Use of these documents should be cleared with your trading partner. Product Code: EG-8 Hard Copy (English) e-Document (English) ISBN: 978160534049490000 Member: $99.00 Member: $99.00 Version: 2 (1998) List: $396.00 List: $396.00
Single user license
Infrastructure for Plant-to-Business (P2B) Interoperability White Paper

Document describes the typical IT infrastructure domains relevant to the manufacturing enterprise and their general requirements. Product Code: E-20 e-Document (English, 47 pages) Member: Free Version: 1 (2008) List: Free
IV&I Min/Max Replenishment

Information collected and summarized in this document relates to the forecasted future state of the inventory visibility tools for the Min/Max business process and their intended use by the automotive supply chain. Product Code: IBP-1 Hard Copy (English; 61 pages) e-Document (English; 61 pages) ISBN: 978160534066190000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
Joint Automotive Industry Forum (JAIF) China B2B

The JAIF recommendation serves to guide future investment and development so that collectively, domestic and joint venture companies can more toward and realize the benefits of the JAIF B2B messaging recommendation. Product Code: E-17 e-Document (English, 26 pages) ISBN: 978160534044990000 Member: Free Version: 1 (2007) List: Free
Plant-to-Business (P2B) Common Data Format for Communicating

Guideline identifies most common methods of Quality Measurement Data Communication for Measurement, Test and Assembly systems (MTA Systems) in use today as specified by major manufacturing companies. Product Code: E-19 e-Document (English, 24 pages) Member: Free Version: 1 (2008) List: Free
Proof of Concept Phase 1 Project Summary

Summarizes Phase 1 of the Inventory Visibility & Interoperability (IV&I) project. Project scope focused on a specific inventory management process, referred to as Min/Max. Product Code: I-1 Hard Copy (English; 51 pages) e-Document (English; 51 pages) ISBN: 978160534064790000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
REMADV (Global Remittance Advice Message)

A joint effort of AIAG, JAMA/JAPIA, and Odette to elaborate a harmonized electronic remittance advice message as common standard for a global use in the automotive industry. Product Code: E-16 e-Document (English, 89 pages) ISBN: 978160534145390000 Member: $29.00 Version: 2 (2007) List: $116.00 Single user license
T.120 Automotive Data Conferencing Architecture

Document describes the industry-standard International Telecommunications Union T.120 Data Conferencing specification, and discusses how it operates over the Internet and ANX. Product Code: E-11 Hard Copy (English, 42 pages) ISBN:978160534041890000 Member: $19.00 Version: 1 (2000) List: $76.00
Warranty Claims Data Exchange

A series of transactions based on the ANSI 4010 standard version which includes the format for electronic filing of vehicle registration, warranty claim filing, response on submitted claims and pre-notice of pending product service notification. Product Code: E-13 Hard Copy (English; 187 pages) e-Document (English; 187 pages) ISBN: 978160534043290000 Member: $19.00 Member: $19.00 Version: 2 (2003) List: $76.00 List: $76.00
Single user license
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Publications: Engineering
Engineering
A Snapshot of Product Development Practices in Automotive Supply Chains
Document presents the results of an as-is study of business process issues related to product data exchange during product development in automotive supply chains. Product Code: D-7 Hard Copy (English, 47 pages) ISBN: 978160534038890000 Member: $19.00 Version: 1 (1997) List: $76.00
AIAGNIST Product Data Management Interoperability

Technical report documents the final results of the AIAG-NIST PDM Pilot Project. Project focused on showing interoperability between major PDM systems, which are utilized by the automotive industry. Product Code: D-16 Hard Copy w/CD (English; 109 pages) e-Document (English; 109 pages) ISBN: 978160534026590000 Member: $19.00 Member: $19.00 Version: 1 (2003) List: $76.00 List: $76.00
Single user license
Applicability of STEP to Automotive Design and Manufacturing

Includes a matrix of STEP Product Data Exchange Applicability to provide a sense of how the STEP standard can be applied in the exchange of product data for real business scenarios. Product Code: D-10 Hard Copy (English; 46 pages) Member: $29.00 Version: 1 (1998) List: $116.00
B2B Requirements and Strategy for Product Data Management

Key collaborative effort between OEMs and suppliers to address the issues associated with the lack of systems interoperability related to PDM exchanges. Provides a strategic look at as is and to be scenarios. Product Code: D-14 Hard Copy (English; 55 pages) ISBN: 978160534025890000 Member: $19.00 Version: 1 (2000) List: $76.00
Best Practice Unified Procedure for Approval of Rubber and Plastic Formulation Ingredient Changes
Document presents a unified procedure for approval of rubber and plastic formulation ingredient changes, where ingredients must be changed due to commercial and/or regulatory issues and does not require PPAP testing. Product Code: D-22 Hard Copy (English; 12 pages) e-Document (English; 12 pages) ISBN: 978160534032690000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
Best Practices in Supply Chain Product Development

Document focuses on the business aspects of the AutoSTEP pilot, which has examined the business processes used in product data exchange and identified best practices for product development through the supply chain. Product Code: D-11 Hard Copy (English; 182 pages) e-Document (English; 182 pages) ISBN: 978160534022790000 Member: $19.00 Member: $19.00 Version: 1 (1998) List: $76.00 List: $76.00
Single user license
CAD/CAM Media Label Guideline

Revised guideline presents a convention to be used by companies in the automotive industry for media identification used for CAD/CAM data exchange. Product Code: D-1 Hard Copy (English; 14 pages) ISBN: 978160534020390000 Member: $19.00 Version: 3 (1998) List: $76.00
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Defining Product Data Quality

Report to develop reference documents that provide guidance for improving product data quality throughout the supply chain. Product Code: D-12 Hard Copy (English; 24 pages) Member: $19.00 Version: 1 (1999) List: $76.00
Dimensional Markup Language (DML)

Dimensional Markup Language is a neutral, non-proprietary, open format developed by AIAG that provides interoperability between the Coordinate Measuring Machines (CMM). The language is in a XML Schema Format. Product Code: D-23 e-Document (English; 89 pages) ISBN: 978160534034090000 Member: $25.00 Version: 3 (2009) List: $100.00 Single user license
Engineering Change Management (ECM) Recommendation

A global recommendation on Management Strategies for Engineering Changes. Product Code: D-29 CD (English; 173 pages) e-Document (English; 173 pages) ISBN: 978160534150790000 Member: $29.00 Member: $29.00 Version: 1 (2009) List: $116.00 List: $116.00
Single user license
Engineering Change Management (ECM) Reference Process

Reference document that supports AIAGs D-29 (Engineering Change Management ECM Recommendation) and D-30 (ECM Recommendation Engineering Change Request ECR) Engineering Change Management Documents. Product Code: D-26 e-Document (English; 29 pages) Member: Free Version: 1 (2009) List: Free
Engineering Change Management Recommendation Engineering Change Request

Provides an overview of the fundamental principles and key phases of the ECR reference process. Product Code: D-30 CD (English; 147 pages) e-Document (English; 147 pages) ISBN: 978160534151490000 Member: $29.00 Member: $29.00 Version: 1 (2009) List: $116.00 List: $116.00
Single user license
Engineering Visualization
Developed to assist those who are utilizing or thinking of utilizing engineering visualization tools. The objective is to improve the communication of two-dimensional (2-D) and three-dimensional (3-D) engineering data throughout the extended enterprise. Product Code: D-17 Hard Copy (English; 43 pages) e-Document (English; 43 pages) ISBN: 978160534028990000 Member: $19.00 Member: $19.00 Version: 1 (2003) List: $76.00 List: $76.00
Single user license
Glossary of Common Reliability Terms

An AIAG effort to harmonize and commonize terminologies used in the Automotive Reliability Domains. Product Code: D-31 e-Document (English; 27 pages) ISBN: 978160534229090000 Member: Free Version: 1 (2011) List: Free
General Guidelines for Increasing the Value of CAD Data

Guidelines present a way to create and handle CAD data that can reduce problems, and therefore the cost of CAD data exchange. The focus is primarily on model content and basic communication issues. Product Code: D-6 Hard Copy (English; 46 pages) ISBN: 978160534037190000 Member: $19.00 Version: 1 (1994) List: $76.00
Guidelines for Combining 3-D Models and 2-D CAD Documentation

The Digital Visualization Work Group of AIAG, in cooperation with Strategic Automotive product Data Standards Industry Group (SASIG), has, via this document, established standards for combining 3-D models and 2-D drawings. Product Code: D-24 CD (English; 51 pages) e-Document (English; 51 pages) ISBN: 978160534035790000 Member: $29.00 Member: $29.00 Version: 1 (2006) List: $116.00 List: $116.00
Single user license
248.358.3003 | www.aiag.org
Product Data Exchange in Automotive Supply Chains AutoSTEP at the Midpoint

Document reports on the progress of the AutoSTEP effort from February 1995 through 1997. The AutoSTEP effort is a multi-year three phase pilot to introduce STEP technology throughout the automotive supplier community. Product Code: D-8 Hard Copy (English; 71 pages) ISBN: 978160534039590000 Member: $19.00 Version: 1 (1997) List: $76.00
Product Development Metrics

Guideline based on existing best practices and the vision of participating organizations. This document will enhance a suppliers ability to focus on the factors most important to product development effectiveness and efficiency. Product Code: D-13 Hard Copy (English; 101 pages) e-Document (English; 101 pages) ISBN: 978160534024190000 Member: $19.00 Member: $19.00 Version: 1 (1999) List: $76.00 List: $76.00
Single user license
Quality Measurement Data Specification

Based on XML, the standard will enable gages to seamlessly exchange all types of quality information, including SPC and MSA studies to different tools. Product Code: D-25 e-Document (English; 165 pages) ISBN: 978160534036490000 Member: Free Version: 1 (2007) List: Free
SASIG 3-D Annotated Model Standard

This standard enables the industry to move from a traditional 2-D drawing world to a full 3-D model, which is completely annotated; contains all the information necessary to manufacture the part. Product Code: D-27 e-Document (English; 51 pages) ISBN: 978160534139290000 Member: $49.00 Version: 1 (2008) List: $198.00 Single user license
SASIG Assembly Data Exchange Recommendations

Recommendation is a standard-based solution for assembly data exchange specified on the application (ARM) level. Developed by SASIG, in cooperation with VDA, GALIA, JAMA, JAPIA, and Odette-Sweden, this recommendation is a globally harmonized solution to assembly data exchanges. Product Code: D-18 CD (English; 154 pages) e-Document (English; 154 pages) ISBN: 978160534029690000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
SASIG Digital Engineering Visualization

Document identifies what Digital Engineering Visualization is, and how it can be utilized. Implementing the tools and processes in this guideline will help enable global engineering collaboration and standards within the worldwide automotive industry. Product Code: D-21 CD (English; 31 pages) e-Document (English; 31 pages) ISBN: 978160534031990000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
SASIG Product Data Quality Guidelines for the Global Automotive Industry
Document covers in detail introductory and background material that frames the product data quality problem, specific product data quality criteria for users and provides information and methods that will help improve product data quality. Product Code: D-19 CD (English; 191 pages) e-Document (English; 191 pages) ISBN: 978160534030290000 Member: $19.00 Member: $19.00 Version: 2 (2004) List: $76.00 List: $76.00
Single user license
STEP Configuration Management Implementation Guideline

Guideline provides guidance to CAD/CAM product developers who are implementing software that supports the need to exchange configuration management information within the automotive industry. Product Code: D-9 Hard Copy (English; 33 pages) Member: $19.00 Version: 1 (1998) List: $76.00
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Publications: Engineering; Finance; Health Care
Supplier Electronic Network Connectivity

Document identifies existing/emerging telecommunication and network options, including: verify/summarize current OEM supply chain management business processes, and EDI and CAD/CAE/CAM connectivity requirements/specifications. Product Code: D-33 Hard Copy (English; 96 pages) e-Document (English; 96 pages) e-Document (English; 96 pages) ISBN: 978160534226990000 Member: $25.00 Member: $25.00 Member: $250.00 Version: 1 (2011) List: $75..00 List: $75.00 List: $750.00
Supplier and Product Reliability Assurance

A comprehensive set of reliability tools and process to manage product development and supplier assessment . Product Code: D-32 CD (English) e-Document (English) ISBN: 978160534230690000 Member: $79.00 Member: $790.00 Version: 1 (2011) List: $316..00 List: $3,160.00 Single user license Site license
Finance
Evaluated Receipts Settlement (ERS) Process
Industry standard practice and implementation guideline for Evaluated Receipts Settlement (ERS) process for production and non-production applications is specifically designed to eliminate supplier invoices as unnecessary documents. Product Code: F-1 Hard Copy (English; 29 pages) ISBN: 978160534057990000 Member: $19.00 Version: 2 (1996) List: $76.00
Financial Managers Guide to EDI

Guide provides documentation of the financial activities associated with the procurement and payment business process. It provides advice when companies automate various methods of invoice entry and payment authorization. Product Code: F-4 Hard Copy (English; 35 pages) ISBN: 978160534059390000 Member: $19.00 Version: 2 (1999) List: $76.00
White Paper on the Payment Process

Paper specifically describes how the payment process is being incorporated into the EDI business cycle. Product Code: F-2 Hard Copy (English; 39 pages) ISBN: 978160534058690000 Member: $19.00 Version: 2 (2001) List: $76.00
Health Care
Business Operating Systems: Requirements for Process Improvements for Excellence in Health Care Organizations
Document provides guidance for continuous improvement, emphasizing error prevention and reduction in variation and waste, deploys best practices protocols, and provides a glossary of standard quality terms. Product Code: HF-2 Hard Copy (English; 83 pages) e-Document (English; 83 pages) ISBN: 978160534063090000 Member: $99.00 Member: $99.00 Version: 1 (2007) List: $198.00 List: $198.00
Single user license
Guideline for Managing Occupational and Non-Occupational Third Party Administrators

Guideline to standardize the administrative process by use of documentation to change how Third Party Administrative (TPA) processes are placed out for bid. Product Code: HF-1 e-Document (English) ISBN:9781605340623990000 Member: $149.00 Version: 1 (2007) List: $298.00 Single user license
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Publications: Health, Safety and Environment
Health, Safety and Environment

Best Practices for Mist Control in Machine Tool Enclosures
This industry best-practices publication covers mist control for wet machining using CNC machines, transfer lines, and Minimum Quantity Lubrication (MQL) machining processes. Product Code: OHS-7 Hard Copy (English; 32 pages) e-Document (English; 32 pages) ISBN: 978160534134790000 Member: $29.00 Member: $29.00 Version: 1 (2008) List: $116.00 List: $116.00
Single user license
Ergonomics Guideline for Small Lot Delivery Systems

Guideline provides a systematic process for analyzing and evaluating musculoskeletal injury (or disorder) risk factors in Small Lot Delivery Systems (SLDS) and recommendations for the design of material handling tasks and material handling systems.. Product Code: OHS-5 Hard Copy (English; 39 pages) e-Document (English; 39 pages) ISBN: 978160534087690000 Member: $29.00 Member: $29.00 Version: 1 (2007) List: $116.00 List: $116.00
Single user license
Guideline for Hazardous Material Storage

Guidelines to efficiently and safely segregate and store hazardous materials to protect people, property, the environment, and company assets by minimizing the risk of fires, explosions, and hazardous releases resulting from improper storage. Product Code: OHS-1 e-Document (English; 34 pages) ISBN:978160534083890000 Member: $19.00 Version: 1 (2004) List: $76.00 Single user license
Guideline for Manually Handled Containers

Guideline provides a common approach to container design based on sound ergonomic practices and principles accounting for manual tasks, such as pushing/pulling, lifting/lowering and carrying packages and containers. Product Code: OHS-4 Hard Copy (English; 15 pages) e-Document (English; 15 pages) ISBN: 978160534086990000 Member: $19.00 Member: $19.00 Version: 1 (2005) List: $76.00 List: $76.00
Single user license
Inspeccin de Trailers DVD (Spanish Translation of Trailer Safety Inspection)

DVD provides a clear understanding of the critical elements in the structural integrity of a highway trailer, and outlines the criteria for determining whether this integrity has been compromised. Product Code: SFTY-V1 SP DVD (Spanish) ISBN: 978160534105790000 Member: $39.00 Version: 1 (2004) List: $156.00
Leadership Excellence in Health Safety and the Environment

Describes what Heath Safety Excellence leadership looks like and to specify a set of principles and actions that executives, managers and supervisors can take to become better HSE leaders. Product Code: OHS-10 Hard Copy (English; 16 pages) e-Document (English; 16 pages) e-Document (English; 16 pages) ISBN: 978160534232090000 Member: $29.00 Member: $29.00 Member: $290.00 Version: 1 (2011) List: $116.00 List: $116.00 List: $1,160.00
Lift Truck Rotated Operator Compartments: An Ergonomic Review

Undertaken as part of a continued effort by AIAGs Industrial Truck Group to reduce operator strain as well as pedestrian incidents associated with reverse driving, this study was initiated to evaluate the ergonomic and visibility benefits from the operators standpoint. Product Code: OHS-8 e-Document (English; 20 pages) ISBN: 978160534135490000 Member: Free Version: 1 (2008) List: Free
Lift Truck Visibility with Load

Paper compiles findings on the subject of forward visibility and examines criteria to consider in determining forward visibility including load size, operator stature, and lift truck attachments. Product Code: OHS-9 e-Document (English; 20 pages) Member: Free Version: 1 (2008) List: Free
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Publications: Health, Safety and Environment
Optimum Shipping and Receiving Systems Handbook

This publication helps the user design a world-class automotive shipping and receiving system. Regulatory standards, automotive mandates, bestpractice guidelines, application issues, and other considerations are covered. Product Code: M-6 Hard Copy (English; 111 pages) e-Document (English; 111 pages) e-Document (English; 111 pages) ISBN: 978160534219190000 Member: $39.00 Member: $39.00 Member: $390.00 Version: 3 (2010) List: $126.00 List: $126.00 List: $1260.00
Pandemic Preparedness and Response Plan

Example preparedness plan, geared toward Tier Two and Three suppliers, will assist each company in preparing for and enduring a pandemic. This is an unprecedented threat that doesnt fall into other previously defined disaster recovery plans. Product Code: OHS-6 Hard Copy (English; 93 pages) e-Document (English; 93 pages) ISBN: 978160534088390000 Member: $49.00 Member: $49.00 Version: 1 ( 2007) List: $198.00 List: $198.00
Single user license
Pedestrian and Vehicle Safety Guideline

This guideline addresses plant facility layouts, visual displays, and mental attitudes. Product Code: OHS-2 Hard Copy (English; 65 pages) e-Document (English; 65 pages) e-Document (English; 65 pages) ISBN: 978160534231390000 Member: $29.00 Member: $29.00 Member: $290.00 Version: 2 (2011) List: $116.00 List: $116.00 List: $1160.00
Rail Safety Guideline

Guideline addresses safety issues dealing with rail cars and related rail systems. This document is a guide and a tool that can assist plant personnel, safety personnel, and supervisors in reducing and preventing rail-related injuries. Product Code: OHS-3 Hard Copy (English; 30 pages) e-Document (English; 30 pages) ISBN: 978160534085290000 Member: $19.00 Member: $19.00 Version: 1 (2004) List: $76.00 List: $76.00
Single user license
Safety Inspection 2-Pack

Guide provides clear understanding of the critical elements in the structural integrity of a highway trailer, and outlines the criteria for determining whether this integrity has been compromised. Set includes two DVDs: SFTY-V1 and SFTY-2. Product Code: SFTY-PK DVD (English) DVD (Spanish) Member: $58.00 Member: $230.00 List: $58.00 List: $230.00
Supplier Guidance for Estimating GHG emissions for OEMs

A guidance document that provides a common approach that is efficient and harmonizes data across the automotive industry. Product Code: OHS-11 e-Document (English) CD (English) ISBN: 97816053213990000 Member: $15.00 Member: $15.00 Version: 1.4 (2010) List: $25.00 List: $25.00
Volume discounts available
Trailer Loading and Unloading Inspection (DVD)

This DVD instructs forklift operators in the proper practices to maximize safety at the loading dock, including minimizing the kinds of damage to highway trailers detailed in the Trailer Safety Inspection Videotape (SFTY-V1). Product Code: SFTY-V2 DVD (English) DVD (Spanish) ISBN: 978160534106490000 Member: $39.00 Member: $39.00 Version: 1 (1999) List: $156.00 List: $156.00
Trailer Safety Inspection (DVD)

This DVD provides a clear understanding of the critical elements in the structural integrity of a highway trailer, and outlines the criteria for determining whether this integrity has been compromised. Product Code: SFTY-V1 DVD (English) DVD (Spanish) e-Document (English) ISBN: 978160534104090000 Member: $39.00 Member: $39.00 Member: $1200.00 Version: 1 (1999) List: $156.00 List: $156.00 List: $3000.00
Site license
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Publications: ISO Documents and Standards
ISO Documents and Standards

Amendment 1: Extension with Type C and Update of Types A and B
Product Code: ISO/IEC 18000 6:Anmd1:2006 Hard Copy (English) Member: $198.00 e-Document (English) Member: $199.00 List: $220.00 List: $220.00
Single user license
Environmental Management Systems General Guidelines on Principles, Systems and Support Techniques
ISO 14004:2004 provides guidance on the establishment, implementation, maintenance and improvement of an environmental management system and its coordination with other management systems. Product Code: ISO140042004 Hard Copy (English; 49 pages) e-Document (English; 49 pages) ISBN: 978160534168290000 Member: $126.90 Member: $126.90 Version: 2 (2004) List: $1441.00 List: $141.00
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Environmental Management Systems Requirements with Guidance for Use

ISO 14001:2004 specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives and information about significant environmental aspects. Product Code: ISO140012004 Hard Copy (English; 33 pages) e-Document (English; 33 pages) ISBN: 978160534167590000 Member: $93.60 Member: $93.60 Version: 2 (2004) List: $104.00 List: $104.00
Single user license
Freight Containers. Electronic Seals Part 5: Physical Layer

ISO 18185-5:2007 describes the physical layer for supply chain applications of RFID for freight containers in accordance with the ISO 18185 series and ISO 17363. Product Code: ISO18185-5 e-Document (English; 19 pages) ISBN: 978160534172990000 Member: $58.50 Version: 1 (2007) List: $65.00 Single user license
General Requirements for the Competence of Testing and Calibration Laboratories

ISO/IEC 17025:2005 specifies the general requirements for the competence to carry out tests and/or calibrations, including sampling. It covers testing and calibration performed using standard methods, non-standard methods, and laboratory-developed methods. Product Code: ISOIEC17025 Hard Copy (English; 37 pages) e-Document (English; 37 pages) ISBN: 978160534188090000 Member: $104.40 Member: $104.40 Version: 2 (2005) List: $116.00 List: $116.00
Single user license
Guidance on Statistical Techniques for ISO 9001:2000

ISO/TR 10017:2003 provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality management system in compliance with ISO 9001. Product Code: ISOTR10017 e-Document (English; 35 pages) ISBN: 978160534203090000 Member: $99.00 Version: 2 (2003) List: $110.00 Single user license
Guidelines for Quality and/or Environmental Management Systems Auditing

ISO 19011:2002 provides guidance on the principles of auditing, managing audit programs, conducting quality management system audits and environmental management system audits. Product Code: ISO190112002 Hard Copy (English; 39 pages) e-Document (English; 39 pages) ISBN: 978160534173690000 Member: $109.80 Member: $109.80 Version: 1 (2002) List: $122.00 List: $122.00
Single user license
Guidelines for the Selection of Quality Management System Consultants and Use of Their Services
ISO 10019:2005 provides guidance for the selection of quality management system consultants and the use of their services. It is intended to assist organizations when selecting a quality management system consultant. Product Code: ISO100192005 e-Document (English; 21 pages) ISBN: 978160534165190000 Member: $72.00 Version: 1 (2005) List: $80.00 Single user license
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Information Technology: Automatic Identification and Data Capture Techniques Bar Code Print Quality Test Specification Two-Dimensional Symbols
ISO/IEC 15415:2004(E) specifies two methodologies for the measurement of specific attributes of 2-D bar code symbols, one of these being applicable to multi-row bar code symbologies and the other to 2-D matrix symbologies. Product Code: ISOIEC15415 e-Document (English; 57 pages) ISBN: 978160534180490000 Member: $134.10 Version: 1 (2004) List: $149.00 Single user license
Information Technology: Automatic Identification and Data Capture Techniques Bar Code Print Quality Test Specification Linear Symbols
This International Standard applies to those symbologies for which a reference decode algorithm has been defined, and which are intended to be read using linear scanning methods, but its methodology can be applied partially or wholly to other symbologies. Product Code: ISOIEC15416 Hard Copy (English; 43 pages) e-Document (English; 43 pages) ISBN: 978160534183590000 Member: $116.10 Member: $116.10 Version: 1 (2000) List: $129.00 List: $129.00
Single user license
Information Technology: Automatic Identification and Data Capture Techniques Code 128 Bar Code Symbology Specification
ISO/IEC 15417:2007 specifies the requirements for the bar code symbology known as Code 128. It specifies Code 128 symbology characteristics, data character encodation, dimensions, decoding algorithms and the parameters to be defined by applications. Product Code: ISOIEC15417 Hard Copy (English; 33 pages) e-Document (English; 33 pages) ISBN: 978160534182890000 Member: $99.00 Member: $99.00 Version: 2 (2007) List: $110.00 List: $110.00
Single user license
Information Technology: Automatic Identification and Data Capture Techniques GS1 Application Identifiers and ASC MH10 Data Identifiers and Maintenance
ISO/IEC 15418:2009 specifies sets of Data Identifiers and Application Identifiers for the purpose of identifying encoded data, and identifies the organizations responsible for their maintenance. Product Code: ISOIEC15418 e-Document (English; 11 pages) ISBN: 978160534183590000 Member: $44.10 Version: 2 (2009) List: $49.00 Single user license
Information Technology: Automatic Identification and Data Capture Techniques Syntax for High-Capacity ADC Media
ISO/IEC 15434:2006 defines the manner in which data is transferred to high-capacity automatic data capture (ADC) media from a suppliers information system and the manner in which data is transferred to the recipients information system. Product Code: ISOIEC15434 e-Document (English; 25 pages) ISBN: 978160534184290000 Member: $82.80 Version: 3 (2009) List: $92.00 Single user license
Information Technology: Automatic Identification and Data Capture Techniques Data Matrix Bar Code Symbology Specification
ISO/IEC 16022:2006 defines the requirements for the symbology known as Data Matrix. The publication of standardized symbology specifications is designed to achieve this. Product Code: ISOIEC16022 e-Document (English; 143 pages) ISBN: 978160534186690000 Member: $198.00 Version: 2 (2006) List: $220.00 Single user license
Information Technology: Automatic Identification and Data Capture Techniques Code 39 Bar Code Symbology Specification
Manufacturers of bar code equipment and users of bar code technology require publicly available standard symbology specifications to which they can refer when developing equipment and application standards. Product Code: ISOIEC16388 Hard Copy (English; 27 pages) e-Document (English; 27 pages) ISBN: 978160534187390000 Member: $82.80 Member: $82.80 Version: 2 (2007) List: $92.00 List: $92.00
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Information Technology: Automatic Identification and Data Capture Techniques QR Code 2005 Bar Code Symbology Specification
ISO/IEC 18004:2006 defines the requirements for the symbology known as QR Code 2005. It specifies the QR Code 2005 symbology characteristics. Product Code: ISOIEC18004 e-Document (English; 125 pages) ISBN:978160534195-890000 Member: $185.40 Version: 2 (2006) List: $206.00 Single user license
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Information Technology: Automatic Identification and Data Capture Techniques Radio Frequency Identification Device Performance Test Methods
As a wireless communication technique based on RF technology the applications cover multiple levels of the industrial, commercial and retail supply chains. The performance characteristics of devices (tags and interrogation equipment) may vary drastically. Product Code: ISOIEC18046 e-Document (English; 45 pages) ISBN: 978160534197290000 Member: $121.50 Version: 1 (2006) List: $135.00 Single user license
Information Technology: Automatic Identification and Data Capture Techniques Guidelines for Direct Part Marking (DPM)
ISO/IEC TR 24720:2008 describes several methods for applying permanent machine-readable symbols to items including components, parts and products using the direct part marking (DPM) methods outlined herein. ISO/IEC TR 24720:2008 describes marking methods, marking surface preparation, marking location, protective coatings and other parameters that contribute to the production of quality symbols, but does not specify the information to be encoded. Product Code: ISOTR24720 e-Document (English; 41 pages) ISBN: 978160534200990000 Member: $109.80 Version: 1 (2008) List: $122.00 Single user license
Information Technology: ISO 7-Bit Coded Character Set for Information Interchange
Specifies a set of 128 control and graphic characters such as letters, digits and symbols with their coded representation. Applies to alphabets of the Latin script. Product Code: ISOIEC646 e-Document (English; 21 pages) ISBN: 978160534199690000 Member: $77.40 Version: 3 (1991) List: $86.00 Single user license
Information Technology: Radio Frequency Identification Device Performance Test Methods Part 3: Text Methods for Tag Performance
The performance characteristics of devices (tags and interrogation equipment) can vary drastically due to application factors as well as the particular RFID air interface (frequency, modulation, protocol, etc.) being supported. Product Code: ISOIEC180463 e-Document (English; 65 pages) ISBN: 978160534197290000 Member: $141.30 Version: 1 (2007) List: $157.00 Single user license
Information Technology: Radio Frequency Identification for Item Management Part 2: Parameters for Air Interface Communications Below 135 kHz
ISO/IEC 18000-2:2004 defines the air interface for radio-frequency identification (RFID) devices operating below 135 kHz used in item management applications. Product Code: ISOIEC180002 e-Document (English; 89 pages) ISBN: 978160534190390000 Member: $162.80 Version: 2 (2009) List: $180.00 Single user license
Information Technology: Radio Frequency Identification for Item Management Part 3: Parameters for Air Interface Communications at 13.56 MHz
ISO/IEC 18000 has been developed to provide a framework to define common communications protocols for Internationally usable frequencies for Radio Frequency Identification (RFID). Product Code: ISOIEC180003 Hard Copy (English) e-Document (English) ISBN: 978160534191090000 Member: $198.00 Member: $198.00 Version: 2 (2008) List: $220.00 List: $220.00
Information Technology: Radio Frequency Identification for Item Management Part 4: Parameters for Air Interface Communications at 2.45 GHz
ISO/IEC 18000-4:2008 defines the air interface for radio frequency identification (RFID) devices operating in the 2.45 GHz Industrial, Scientific, and Medical (ISM) band used in item management applications. Product Code: ISOIEC180004 Hard Copy (English) e-Document (English) ISBN: 978160534192790000 Member: $173.00 Member: $173.00 Version: 2 (2008) List: $193.00 List: $193.00
Single user license
Information Technology: Radio Frequency Identification for Item Management Part 6: Parameters for Air Interface Communications at 860 MHz to 900 MHz
ISO/IEC 18000-6:2004 defines the air interface for radio-frequency identification (RFID) devices operating in the 860 MHz to 960 MHz Industrial, Scientific, and Medical (ISM) band used in item management applications. Product Code: ISOIEC180006 Hard Copy (English) e-Document (English) ISBN: 978160534193490000 Member: $198.00 Member: $198.00 Version: 1 (2004) List: $220.00 List: $220.00
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Information Technology: Radio Frequency Identification for Item Management Part 7: Parameters for Active Air Interface Communications at 433 MHz
ISO/IEC 18000-7:2009 defines the air interface for radio frequency identification (RFID) devices operating as an active RF tag in the 433 MHz band used in item management applications. Product Code: ISOIEC180007 e-Document (English; 73 pages) ISBN: 978160534194190000 Member: $150.30 Version: 3 (2009) List: $167.00 Single user license
Information Technology: Radio Frequency Identification for Item Management Implementation Guidelines Part 1: RFIDEnabled Labels and Packaging Supporting ISO/IEC 18000-6C
ISO/IEC TR 24729-1:2008 provides guidance on the use of radio frequency identification (RFID) enabled labels and packaging in the supply chain. Product Code: ISOTR247291 e-Document (English; 71 pages) ISBN: 978160534201690000 Member: $150.30 Version: 1 (2008) List: $167.00 Single user license
Information Technology: Security Techniques Information Security Management Systems Overview and Vocabulary
ISO/IEC 27000:2009 provides an overview of information security management systems, which form the subject of the information security management system (ISMS) family of standards, and defines related terms. Product Code: ISOIEC27000 e-Document (English; 27 pages) ISBN: 978160534198990000 Member: $88.20 Version: 1 (2009) List: $98.00 Single user license
Information Technology: Unique Identifiers Part 5: Unique Identifier for Returnable Transport Items (RTIs)
ISO/IEC 15459-5:2007 specifies a unique, non-significant string of characters for the unique identification of returnable transport items (RTIs). Product Code: ISOIEC15459 e-Document (English; 13 pages) ISBN: 978160534185990000 Member: $44.10 Version: 1 (2007) List: $49.00 Single user license
Managing for the Sustained Success of an Organization A Quality Management Approach

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. Product Code: ISO90042009 Hard Copy (English) e-Document (English) ISBN: 978160534205490000 Member: $141.70 Member: $141.70 Version: 3 (2009) List: $157.00 List: $157.00
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Medical Devices: Application of Risk Management to Medical Devices

ISO 14971:2007 specifies a process for a manufacturer to identify the hazards associated with medical devices, including in vitro diagnostic (IVD) medical devices. Product Code: ISO149712007 Hard Copy (English, 91 pages) e-Document (English; 91 pages) ISBN: 978160534169990000 Member: $173.70 Member: $173.70 Version: 2 (2007) List: $193.00 List: $193.00
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Medical Devices: Quality Management Systems Requirements for Regulatory Purposes

ISO 13485:2003 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices. Product Code: ISO13485:2003 Hard Copy (English; 65 pages) e-Document (English; 65 pages) ISBN: 978160534166890000 Member: $141.30 Member: $141.30 Version: 2 (2003) List: $157.00 List: $157.00
Single user document
Packaging: Bar Code and Two-Dimensional Symbols for Shipping, Transport and Receiving Labels
ISO 15394:2009 specifies the minimum requirements for the design of labels containing linear bar code and 2-D symbols on transport units to convey data between trading partners. Product Code: ISO153942009 Hard Copy (English; 63 pages) e-Document (English; 63 pages) ISBN: 978160534170590000 Member: $141.30 Member: 141.30 Version: 2 (2009) List: $157.00 List: $157.00
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Packaging: Labeling and Direct Product Marking with Linear Bar Code and Two-Dimensional Symbols
ISO 28219:2009 defines minimum requirements for identifying items; provides guidelines for item marking with machine-readable symbols. Product Code: ISO282192009 e-Document (English; 57 pages) ISBN: 978160534176790000 Member: $134.10 Version: 1 (2009) List: $149.00 Single user license
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Packaging: Linear Bar Code and Two-Dimensional Symbols for Product Packaging
The purpose of ISO 22742:2005 is to establish the machine-readable (e.g., bar code) and human-readable data content of labels applied to product packages. Product Code: ISO227422005 e-Document (English; 43 pages) ISBN: 978160534174390000 Member: $116.10 Version: 1 (2005) List: $129.00 Single user license
Quality Management: Guidelines for Realizing Financial and Economic Benefits

ISO 10014:2006 provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles. Product Code: ISO100142006 e-Document (English; 33 pages) ISBN: 978160534164490000 Member: $99.00 Version: 1 (2006) List: $110.00 Single user license
Quality Management Systems Fundamentals and Vocabulary

ISO 9000:2005 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. Product Code: ISO90002005 Hard Copy (English; 40 pages) e-Document (English; 40 pages) ISBN: 978160534177490000 Member: $109.80 Member: $109.80 Version: 3 (2005) List: $122.00 List: $122.00
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Quality Management Systems Guidelines for Quality Plans

Provides guidelines for the development, review, acceptance, application and revision of quality plans. It is applicable whether or not the organization has a management system in conformity with ISO 9001. Product Code: ISO10005:2005 Hard Copy (English) e-Document (English) ISBN: 978160534163790000 Member: $93.60 Member: $93.60 Version: 2 (2005) List: $104.00 List: $104.00
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Quality Management Systems Requirements

ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. Product Code: ISO90012008 Hard Copy (English; 37 pages) e-Document (English; 37 pages) ISBN: 978160534178190000 Member: $104.40 Member: $104.40 Version: 4 (2008) List: $116.00 List: $116.00
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Specification for Security Management Systems for the Supply Chain

ISO 28000:2007 specifies the requirements for a security management system, including those aspects critical to security assurance of the supply chain. Product Code: ISO280002007 e-Document (English; 26 pages) ISBN: 978160534175090000 Member: $77.40 Version: 1 (2007) List: $86.00 Single user license
Supply Chain Applications of RFID Freight Containers

ISO 17363:2007 defines the usage of read/write radio-frequency identification technology (RFID) cargo shipment-specific tags on freight containers for supply chain management purposes (shipment tags). Product Code: ISO173632007 e-Document (English; 23 pages) ISBN: 978160534171290000 Member: $72.00 Version: 1 (2007) List: $80.00 Single user license
Systems Engineering Guidelines for the Application of ISO 9001 to System Life Cycle Processes
ISO/IEC TR 90005:2008 provides guidance for organizations in the application of ISO 9001:2000 to the acquisition, supply, development, operation and maintenance of systems and related support services. Product Code: ISOTR90005 e-Document (English; 143 pages) ISBN: 978160534202390000 Member: $198.00 Version: 1 (2005) List: $220.00 Single user license
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Publications: Project Management; Quality: ISO/TS 16949:2009
Project Management
Automotive Project Management Guide
This is a guide to improve the automotive product development process. It explains how to integrate the Project Management Institute PMBOK and the APQP. Product Code: PM-1 Hard Copy (English; 57 pages) e-Document (English; 57 pages) ISBN: 978160534091390000 Member: $19.00 Member: $19.00 Version: 1 (1997) List: $76.00 List: $76.00
Single user license
A Guide to the Project Management Body of Knowledge (PMBOK Guide)

Worlds de facto standard for project management knowledge and practices in todays global marketplace. Developed by Project Management Institute (PMI), which is considered the worlds leading not-for-profit professional association in the area of project management. Product Code: PMBOK Hard Copy (English; 467 pages) Member: $39.95 Version: 4 (2008) List: $49.95
Project Management of Complex and Embedded Systems: Ensuring Product Integrity and Program Quality
Ensuring Product Integrity and Program Quality uses proven Project Management methods, as well as elements of IEEE embedded software development techniques, to explain how to deliver a reliable complex system to market. Product Code: PMCE Hard Copy (English; 376 pages) Member: $89.95 (2008) List: $89.95
Quality: ISO/TS 16949:2009

ISO/TS 16949:2009 Quality Management System
This publication promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality system. Product Code: TS-3 Hard Copy (English; 56 pages) Hard Copy-Auditor Edition (English) e-Document (English; 55 pages) e-Document (Chinese; 53 pages) e-Document (Japanese; 39 pages) e-Document (Korean; 60 pages) e-Document (English; 55 pages) ISBN: 978160534156990000 Member: $30.00 Member: $40.00 Member: $30.00 Member: $30.00 Member: $30.00 Member: $30.00 Member: $1,200.00 Version: 3 (2009) List: $180.00 List: $200.00 List: $180.00 List: $180.00 List: $180.00 List: $180.00 List: $3,000.00
6" x 7" wire-bound manual Single user license Single user license Single user license Single user license Site license
Automotive Certification Scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition, Third Edition for ISO/TS 16949:2002
Requirements for certification bodies recognized by IATF for ISO/TS 16949:2002 certification scheme. Product Code: TSRULES-3 Hard Copy (English; 50 pages) Hard Copy-Auditor Edition (English) e-Document (English; 50 pages) e-Document (Chinese; 50 pages) e-Document (Japanese) e-Document (Korean; 50 pages) e-Document (Portuguese; 50 pages) e-Document (Spanish; 50 pages) e-Document (English; 50 pages) e-Document (Korean; 50 pages) ISBN: 978160534141590000 Member: $25.00 Member: $30.00 Member: $50.00 Member: $50.00 Member: $50.00 Member: $50.00 Member: $50.00 Member: $50.00 Member: $1,200.00 Member: $1,200.00 Version: 3 (2008) List: $150.00 List: $180.00 List: $300.00 List: $300.00 List: $300.00 List: $300.00 List: $300.00 List: $300.00 List: $3,000.00 List: $3,000.00
6" x 7" wire-bound manual Single user license Single user license Single user license Single user license Single user license Single user license Site license Site license
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ISO/TS 16949 7 Pack

Set includes the latest editions of the ISO/TS 16949:2009, the TSRULES Third Edition, and the recommended quality manuals communized by Chrysler Group LLC, Ford Motor Company, and General Motors Company: APQP, PPAP, FMEA, MSA and SPC. Product Code: TS7-K Hard Copy (English) Member: $165.00 List: $840.00
Publications: Quality: ISO/TS 16949:2009
IATF Auditor Guide for ISO/TS 16949

Define the logical activities and required auditor competencies in the ISO/TS 16949 audit process. Product Code: IATF-G Hard Copy (English; 32 pages) e-Document (English; 32 pages) ISBN: 978160534153890000 Member: $20.00 Member: $30.00 Version: 1 (2009) List: $80.00 List: $100.00
Single user license
Advanced Product Quality Planning and Control Plan (APQP)

The APQP manual provides general guidelines for ensuring the Advanced Product Quality Planning is implemented in accordance with the requirements of the customer. Product Code: APQP Hard Copy (English; 115 pages) e-Document (English; 115 pages) e-Document (Chinese; 115 pages) e-Document (Portuguese;115 pages) e-Document (English; 115 pages) ISBN: 978160534137890000 Member: $25.00 Member: $99.00 Member: $99.00 Member: $99.00 Member: $1,200.00 Version: 2 (2008) List: $150.00 List: $258.00 List: $258.00 List: $258.00 List: $3,000.00
Single user license Single user license Single user license Site license
Potential Failure Mode and Effects Analysis (FMEA)

The FMEA 4th Edition is a reference manual to be used by suppliers to Chrysler LLC, Ford Motor Company, and General Motors Corporation as a guide to assist them in the development of both Design and Process FMEAs. Product Code: FMEA-4 Hard Copy (English; 151 pages) e-Document (English; 150 pages) e-Document (Korean; 150 pages) e-Document (Portuguese; 150 pages) e-Document (Chinese; 150 pages) e-Document (English; 150 pages) ISBN: 978160534136190000 Member: $25.00 Member: $99.00 Member: $99.00 Member: $99.00 Member: $99.00 Member: $1,200.00 Version: 4 (2008) List: $150.00 List: $258.00 List: $258.00 List: $258.00 List: $258.00 List: $3,000.00
Single user license Single user license Single user license Single user license Site license
Measurement Systems Analysis (MSA)

The purpose of this document is to present guidelines for assessing the quality of a measurement system. This document is not intended to be a compendium of analyses for all measurement systems. Product Code: MSA-4 Hard Copy (English; 240 pages) e-Document (English; 240 pages) e-Document (Korean) e-Document (English; 240 pages) e-Document (Korean) ISBN: 978160534211590000 Member: $25.00 Member: $25.00 Member: $25.00 Member: $1,200.00 Member: $1,200.00 Version: 4 (2010) List: $150.00 List: $150.00 List: $150.00 List: $3,000.00 List: $3,000.00
Single user license Single user license Site license Site license
Production Part Approval Process (PPAP)

Production Part Approval Process (PPAP) defines requirements for production part approval, including production and bulk materials. Product Code: PPAP-4 Hard Copy (English; 67 pages) Hard Copy (Spanish; 155 pages) e-Document (English; 67 pages) e-Document (Korean; 75 pages) e-Document (Spanish; 78 pages) e-Document (English; 67 pages) ISBN: 978160534093790000 Member: $25.00 Member: $25.00 Member: $99.00 Member: $99.00 Member: $99.00 Member: $1,200.00 Version: 4 (2006) List: $150.00 List: $150.00 List: $258.00 List: $258.00 List: $258.00 List: $3,000.00
Statistical Process Control (SPC)

This manual is an introduction to statistical process control and is intended to cover normally occurring SPC system situations. It is not intended to limit evolution of SPC methods suited to particular processes or commodities. Product Code: SPC-3 Hard Copy (English; 221 pages) e-Document (English; 221 pages) e-Document (English; 221 pages) ISBN: 978160534108890000 Member: $20.00 Member: $79.00 Member: $1,000.00 Version: 2 (2008) List: $120.00 List: $218.00 List: $2,600.00
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Publications: ISO/TS 16949:2009; Quality: AIAG Quality Manuals
Supplier Quality Requirements 5 Pack

Set includes the latest editions of the recommended quality manuals commonized by Chrysler Group LLC, Ford Motor Company, and General Motors Company: APQP, PPAP, FMEA, MSA and SPC. Product Code: CT-K English Member: $110.00 List: $648.00
Core Tools Forms CD

Quality Forms CD includes the required forms for APQP, PPAP, FMEA, etc., for one to five site users. Formatted for Microsoft Excel 97 or higher. Product Code: CTFD-1 CD (English) CD (English) Member: $250.00 Member: $1,000.00 Version: 5 (2008) List: $500.00 List: $2,400.00 Single user license Site license
Potential Failure Mode and Effects Analysis for Tooling and Equipment (Machinery FMEA)
This manual supports the machinery (the term machinery as used in this manual applies to tooling and equipment also) design process from design development through design approval. Product Code: MFMEA-1 Hard Copy (English) ISBN: 978160534081490000 Member: $9.00 Version: 1 (2001) List: $54.00
Quality: AIAG Quality Manuals

AIAG Key Acronyms
Contains 2,000 acronyms or abbreviations that apply to the automotive industry. Product Code: A-1 Hard Copy (English; 50 pages) e-Document (English; 50 pages) e-Document (English; 50 pages) ISBN: 978165034233790000 Member: $25.00 Member: $25.00 Member: $250.00 Version: 1 (2011) List: $100.00 List: $100.00 List: $1,000.00
AIAG Key Terms

Definitions for almost 700 terms largely taken from AIAG publications. Product Code: A-2 Hard Copy (English; 77 pages) e-Document (English; 77 pages) e-Document (English; 77 pages) ISBN: 97816053423449000 Member: $25.00 Member: $25.00 Member: $250.00 Version: 1 (2011) List: $100.00 List: $100.00 List: $1,000.00
Business Operating Systems

Guideline for a comprehensive means of running any type of business. Implementation will allow the business to link strategy to tactics on a dayto-day basis. Product Code: CQI-5 Hard Copy (English; 50 pages) e-Document (English; 50 pages) ISBN: 978160534016690000 Member: $19.00 Member: $19.00 Version: 1 (1999) List: $76.00 List: $76.00
Single user license
Consumer Centric Warranty Management: A Guideline for Industry Best Practices

Guideline provides a comprehensive review to achieve a zero error culture. Guide focuses on the readers understanding and efforts related to building a zero error culture within their companies. Product Code: CQI-14 Hard Copy (English; 172 pages) e-Document (English; 172 pages) e-Document (English; 172 pages) ISBN: 978160534207890000 Member: $49.00 Member: $49.00 Member: $1,200.00 Version: 2 (2010) List: $196.00 List: $196.00 List: $3,000.00
Effective Error-Proofing
This guideline is designed to promote advances in consumer satisfaction and continuous warranty manual. It includes a CD, which contains the assessment worksheets, glossary, NTF decision tree case study, NTF fault tree analysis tool extension and case studies. Product Code: CQI-18 Hard Copy (English; 219 pages) e-Document (English; 218 pages) e-Document (English; 218 pages) ISBN: 978160534224590000 Member: $29.00 Member: $69.00 Member: $1,000.00 Version: 1 (2011) List: $116.00 List: $198.00 List: $2,600.00
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Effective Problem Solving Guideline

The purpose of this document is to assist organization in improving industry- and company-wide behavioral changes that promote the use of effective problem solving. Product Code: CQI-10 Hard Copy (English; 204 pages) e-Document (English; 204 pages) e-Document (English; 204 pages) ISBN: 978160534013590000 Member: $29.00 Member: $49.00 Member: $1,000.00 Version: 1 (2006) List: $116.00 List: $158.00 List: $2,600.00
Publications: Quality: AIAG Quality Manuals
ISO/TS 16949:2009 Guidance Manual

The AIAG Guidance is limited to providing assistance in the application of ISO/TS 16949:2009. This document provides examples, applications and explanations for clauses in ISO/TS 16949:2009. Product Code: CQI-16 Hard Copy (English; 85 pages) e-Document (English; 85 pages) e-Document (Chinese) ISBN: 978160534159090000 Member: $25.00 Member: $25.00 Member: $25.00 Version: 1 (2009) List: $150.00 List: $150.00 List: $150.00
Single user license Single user license
Layered Process Audit Guideline

This guideline is designed to provide a common framework of the definitions and standard approaches that can be adopted by any automotive OEM or supplier to an OEM, at any depth in the supply chain (any tier). Product Code: CQI-8 Hard Copy (English; 29 pages) e-Document (English; 29 pages) e-Document (English; 29 pages) ISBN: 978160534018090000 Member: $19.00 Member: $29.00 Member: $1,000.00 Version: 1 (2005) List: $76.00 List: $76.00 List: $2,600.00
Special Process: Coating System Assessment

Coating management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. Manual includes a CD with coating system assessment worksheets. Product Code: CQI-12 Hard Copy (English; 60 pages) e-Document (English; 60 pages) e-Document (Chinese) e-Document (Spanish) e-Document (English; 60 pages) ISBN: 978160534015990000 Member: $69.00 Member: $69.00 Member: $69.00 Member: $69.00 Member: $1,200.00 Version: 1 (2007) List: $198.00 List: $198.00 List: $198.00 List: $198.00 List: $3,120.00
Make an Impact
Participate in a Volunteer Committee
AIAG members play a unique role in developing standards and guidelines to eliminate inefficiencies in business processes. You can make an impact by participating in a volunteer committee. The rewards are numerous, and include: A Neutral Environment. Members discuss important issues in a noncompetitive atmosphere. A Voice. Members have the opportunity to initiate the work that eliminates redundant systems and processes. Voting Rights. Member companies are given the opportunity to vote on new or revised standards that will impact the way they do business. A Connection. Members not only hear about new customer requirements first; they help shape them. Solutions. Volunteer committees produce working solutions to critical cost problems. Recognition and Free Documents. AIAG volunteers are listed on the Acknowledgment page of the final publication and receive a complimentary copy of the document produced. Every employee at the sponsoring company has access to the electronic version of the publication.
2012 Publications & Training Directory 248.358.3003 | www.aiag.org 21
Publications: Quality: AIAG Quality Manuals; Returnable Containers
Special Process: Heat Treat System Assessment

Development of a heat treat management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. Manual includes a CD with heat treat system assessment worksheets. Product Code: CQI-9 Hard Copy (English; 101 pages) e-Document (English; 102 pages) e-Document (English; 102 pages) ISBN: 978160534019790000 Member: $69.00 Member: $69.00 Member: $1,200.00 Version: 3 (2011) List: $198.00 List: $198.00 List: $3,120.00
Special Process: Plating System Assessment

Development of a plating management system that provides for continual improvement, emphasizing defect prevention and the reduction of carination and waste in the supply chain. Manual includes a CD with the plating system assessment worksheets. Product Code: CQI-11 Hard Copy (English; 51 pages) e-Document (English; 51 pages) e-Document (Chinese) e-Document (Spanish) e-Document (English; 51 pages) ISBN: 978160534014290000 Member: $69.00 Member: $69.00 Member: $69.00 Member: $69.00 Member: $1,200.00 Version: 1 (2007) List: $198.00 List: $198.00 List: $198.00 List: $198.00 List: $3,120.00
Special Process: Soldering System Assessment

Development of a soldering management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. Manual includes a CD with the soldering system assessment worksheets. Product Code: CQI-17 Hard Copy (English; 91 pages) e-Document (English; 91 pages) e-Document (English; 91 pages) ISBN: 978160534209290000 Member: $29.00 Member: $29.00 Member: $1,200.00 Version: 1 (2010) List: $116.00 List: $116.00 List: $3,000.00
Special Process: Welding System Assessment

Development of a weld management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. Manual includes a CD with the welding system assessment worksheets. Product Code: CQI-15 Hard Copy (English; 52 pages) e-Document (English; 52 pages) ISBN: 978160534208590000 Member: $29.00 Member: $29.00 Version: 1 (2010) List: $116.00 List: $116.00
Single user license
Returnable Containers
AIAG Pallet and Lid Whitepaper 2010
List of key problems facing returnable plastic pallet and lids and several proposed solutions identified by the results of the Pallet and Lid Survey. Product Code: RC-13 Hard Copy (English; 12 pages e-Document (English; 12 pages) e-Document (English; 12 pages) ISBN: 978160534095190000 Member: $19.00 Member: $19.00 Member: $190.00 Version: 1 (2011) List: $76.00 List: $76.00 List: $760.00
Dimensional and Functional Guideline for Returnable Containers Transported by Truck

These specifications and guidelines cover the sizes, footprints, and descriptions of various container systems applicable for use in the automotive industry. The publication includes two pallet footprints. Product Code: RC-1 e-Document (English; 10 pages) ISBN: 978160534095190000 Member: $19.00 Version: 1 (1986) List: $76.00 Single user license
Intercontinental Pallet Standard

The International Pallet Standard maximizes efficiency and reduces costs for global supply chains, by minimizing the number of regional and international standard pallet sizes for disposable and re-usable packaging in use. Product Code: RC-12 Hard Copy (English; 17 pages) e-Document (English; 17 pages) e-Document (English; 17 pages) ISBN: 978160534217790000 Member: $19.00 Member: $19.00 Member: $190.00 Version: 1 (2010) List: $76.00 List: $76.00 List: $760.00
248.358.3003 | www.aiag.org
JAIF Global Guideline for Returnable Transport Items

This global guideline recommends the basic features of data carriers applied to returnable transport items for use within the Layer Two and Layer Three of the supply chain. The guideline was created under the auspices of the JAIFs RFID Working Group. Product Code: RC-6 e-Document (English; 100 pages) ISBN: 978160534215390000 Member: $19.00 Version: 2 (2010) List: $38.00 Single user license
Publications: Returnable Containers
Returnable Containers Management Guideline

This guideline represents a recommended framework for the effective management of returnable containers to maximize utilization and minimize costs for all users. Product Code: RC-5 Hard Copy (English; 24 pages) ISBN: 978160534100290000 Member: $19.00 Version: 1 (1989) List: $76.00
Returnable Containers Performance Test Guidelines

This guideline provides testing procedures for four types of containers: hand-held, bulk pack and pallet pack, pallet/knock-down and unitized load containers. Each test gives a detailed explanation of the purpose and objective of the test. Product Code: RC-9 Hard Copy (English; 74 pages) e-Document (English; 74 pages) ISBN: 978160534103390000 Member: $19.00 Member: $19.00 Version: 2 (2002) List: $76.00 List: $76.00
Single user license
Returnable Wheel Packs Transported by Truck

These specifications define the overall dimensions, layout, sizes, materials and key features of the wheel shipping system. This wheel shipping system, referred to as the wheel pack, provides an alternative to the steel wheel rack. Product Code: RC-3 Hard Copy (English; 31 pages) e-Document (Chinese; 31 pages) e-Document (Chinese; 31 pages) ISBN: 978160534098290000 Member: $19.00 Member: $19.00 Member: $190.00 Version: 1 (1988) List: $76.00 List: $76.00 List: $760.00
Single- and Multi-Use Container Systems Guideline

This document represents a recommended framework suitable for effective implementation of single and multi-use containers. It supports the movement toward returnable versus expendable containers and resulting recycling efforts. Product Code: RC-8 Hard Copy (English; 25 pages) ISBN: 978160534102690000 Member: $19.00 Version: 2 (1995) List: $76.00
Small Parts Container AIAG 001

These specifications describe a small parts container accepted by industry members of AIAG and the Industrial Fastener Institute (IFI) to efficiently ship fasteners and other small parts. Product Code: RC-2 Hard Copy (English; 18 pages) e-Document (Chinese; 18 pages) e-Document (English; 18 pages) ISBN: 978160534097590000 Member: $19.00 Member: $19.00 Member: $190.00 Version: 1 (1987) List: $76.00 List: $76.00 List: $760.00
Solid Waste Management Packaging Material Guideline

This guideline was developed to assist the packaging engineer in managing the solid waste stream generated by traditional packaging methods in the automotive industry. Product Code: RC-7 Hard Copy (English; 46 pages) ISBN: 978160534101990000 Member: $19.00 Version: 1 ( 1992) List: $76.00
Standard Returnable Fastener Container System

This specification describes a small parts container system. This container or container system is also available for general use shipping small parts. Product Code: RC-11 Hard Copy (English; 20 pages) e-Document (English; 20 pages) e-Document (Chinese) e-Document (Chinese) ISBN: 978160534096890000 Member: $19.00 Member: $19.00 Member: $19.00 Member: $190.00 Version: 1 (2004) List: $76.00 List: $76.00 List: $76.00 List: $760.00
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Publications: Returnable Containers; Supply Chain Management
Users Guide for Corrugated Plastic

This document was prepared for use as a general guideline on the characteristics and uses of corrugated plastic packaging. This guideline will clarify the complexity and define the usage of corrugated plastic material. Product Code: RC-4 Hard Copy (English; 31 pages) ISBN: 978160534099990000 Member: $19.00 Version: 1 (1989) List: $76.00
Supply Chain Management

Business Continuity Planning for the Supply Chain
This guide serves as an aid for automotive suppliers in the development of their business continuity programs. Can also be used to validate an existing business continuity program. Hard copy includes CD. Product Code: M-12 Hard Copy (English; 156 pages) e-Document (English; 156 pages) e-Document (English; 156 pages) ISBN: 978160534070890000 Member: $29.00 Member: $29.00 Member: $580.00 Version: 1 (2007) List: $116.00 List: $116.00 List: $1,960.00
Global Carriers and Logistics Service Providers Evaluation

Evaluation document is to produce one common carrier and LSP evaluation that can be used by shipper, LSP, carrier and customer. Product Code: M-16 CD (English) Downloadable File (English) ISBN: 978160534073990000 Member: $29.00 Member: $29.00 Version: 1 (2007) List: $116.00 List: $116.00
Global Despatch Advice Message (DESADV)

Provides recommended business practices and technical guidelines for the use of the UN/EDIFACT DESADV message in automotive electronic business-transactions. DESADV message corresponds to the ASC X12 856 Despatch Advice message. Product Code: M-11 e-Document (English; 269 pages) ISBN: 978160534069290000 Member: $19.00 Version: 2 (2007) List: $76.00 Single user license
Global Materials Management Logistics Agreement

This Global Material Management Logistics Agreement (GMMLA) recommendation contains operational guidelines for a materials management and logistics agreement between parties. Product Code: M-17 Hard Copy (English; 37 pages) e-Document (English; 37 pages) ISBN: 978160534133090000 Member: $29.00 Member: $29.00 Version: 1 (2008) List: $116.00 List: $116.00
Single user license
Global Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE)

MMOG/LE provides a single assessment tool that enables a comprehensive evaluation of MP&L performance and capability. The tool can be used by both supplier and customer throughout the entire product life cycle. Includes CD. Product Codes: M-7D, M-7CD, M-7KD, M-7PD, M-7SD, M-7 e-Document (English) Member: $35.00 e-Document (Chinese) Member: $35.00 e-Document (Korean) Member: $35.00 e-Document (Portuguese) Member: $35.00 e-Document (Spanish) Member: $35.00 e-Document (English) Member: $1,575.00 Product Codes: M-7JD, M-7RD, M-7SLD e-Document (Japanese) Member: $29.00 e-Document (Russian) Member: $29.00 e-Document (Slovenian) Member: $29.00 Version: 3 (2009) List: $68.00 List: $68.00 List: $68.00 List: $68.00 List: $68.00 List: $3,000.00 Version: 2 (2006) List: $58.00 List: $58.00 List: $58.00 Single user license Single user license Single user license Single user license Single user license Site license
Single user license Single user license Single user license
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Key Performance Indicators for Global Materials Management and Logistics

The Key Performance Indicators for Global Material Management and Logistics provides recommended business practices for the evaluation of supplier delivery performance between trading partners. Product Code: M-8 Hard Copy (English; 77 pages) e-Document (English; 77 pages) e-Document (English; 77 pages) ISBN: 978160534079190000 Member: $29.00 Member: $29.00 Member: $580.00 Version: 1 (2006) List: $116.00 List: $116.00 List: $1,960.00
Publications: Supply Chain Management
Materials Off-Shore Sourcing Project: Cost Benefit Analysis

The information provided in the Materials Off-Shore Sourcing document is intended to assist individuals to identify and assess opportunities to improve supply chain logistics involving ocean shipments incoming to the United States. Product Code: M-19 e-Document (English; 78 pages) ISBN: 978160534161390000 Member: $29.00 Version: 1 (2009) List: $116.00 Single user license
RECADV Global Receiving Advice

The Global Receiving Advice elaborates a harmonized receiving message as a common standard for global use in the automotive industry and documents various business scenarios, activities, and data requirements. Product Code: M-13 e-Document (English; 197 pages) ISBN: 978160534071590000 Member: $19.00 Version: 2 (2007) List: $76.00 Single user license
Recommended Business Practice for Long Distance Supply Chain

Recommended practices for managing the information driving long-distance supply chains. Product Code: M-20 Hard Copy (English; 150 pages) e-Document (English, 150 pages) e-Document (English, 150 pages) ISBN: 978160534218490000 Member: $39.00 Member: $39.00 Member: $390.00 Version: 1 (2010) List: $126.00 List: $126.00 List: $1,260.00
Single user license Site License
Standard Logistics Damage Codes

The Global Vehicle Damage Codes Standard details a globally standardized set of codes for reporting vehicle damage during the transportation process. Document includes a removable laminated card summarizing codes. Product Code: M-14 Hard Copy (English; 9 pages) e-Document (English; 9 pages) ISBN: 978160534152190000 Member: $20.00 Member: $20.00 Version: 2 (2009) List: $80.00 List: $80.00
Single user license
Standard Practice for Industry Use of Cumulative Records

This standard business practice relates to the management of cumulative records between trading partners in the automotive industry. Product Code: M-2 Hard Copy (English; 10 pages) ISBN: 978160534074690000 Member: $19.00 Version: 1 (1990) List: $76.00
Standardized Bill of Lading

The objective of standardizing the Bill of Lading is to ensure that the shipper, the carrier, and the customer (the consignee) are all getting the information they need for the processing of the goods through the supply chain. Product Code: M-15 CD (English; 69 pages) e-Document (English; 69 pages) Member: $29.00 Member: $29.00 Version: 1 (2008) List: $116.00 List: $116.00
Single user license
The Voice of the Lower Tiers (VOLT) Report

Document provides strategies and models for implementing Electronic Data Interchange (EDI) throughout lower tier companies. These strategies and models are the result of a project conducted by AIAG known as the Voice of the Lower Tiers (VOLT). Product Code: M-10 Hard Copy (English; 57 pages) ISBN: 978160534068590000 Member: $19.00 Version: 1 (2002) List: $76.00
Transportation Damage to Motor Vehicles

Building on the Standard Logistics Damage Codes (M-14), this guideline standardizes other aspects of the claim process for damages sustained to motor vehicles in transit. Product Code: M-18 Hard Copy (English; 16 pages) e-Document (English; 16 pages) e-Document (English; 16 pages) ISBN: 978160534222190000 Member: $29.00 Member: $29.00 Member: $290.00 Version: 2 (2010) List: $116.00 List: $116.00 List: $1,160.00
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Publications: TREAD Act Reporting; Truck & Heavy Equipment Group
TREAD Act Reporting

TREAD Act Reporting Information Kit for TREAD Act Reporting
Developed to help motor vehicle and equipment manufacturers clarify some of the key milestones, deliverables and action steps for achieving the objectives of the Transportation Recall Enhancement, Accountability and Documentation (TREAD) Act. Product Code: TC-5 Hard Copy (English; 45 pages) e-Document (English; 45 pages) ISBN: 978160534114990000 Member: $19.00 Member: $19.00 Version: 1 (2003) List: $76.00 List: $76.00
Single user license
TREAD Act VMRS System and Assembly Code MAP CD-ROM

This document can help to significantly reduce the complexity, increase the accuracy, and speed the process for fulfilling NHTSAs Early Warning Reporting requirements of the TREAD Act. Product Code: THE-8 CD (English) e-Document (English) ISBN: 978160534125590000 Member: $29.00 Member: $29.00 Version: 1 (2003) List: $116.00 List: $116.00
Single user license
Truck & Heavy Equipment Group

Business Process Narrative for the Truck & Heavy Equipment Industry
Purpose of the Business Process narratives is to provide a description of baseline EDI concepts from the perspective of the truck & heavy equipment industry and a series of summaries of potential EDI activities for todays business environment. Product Code: THE-3 Hard Copy (English; 74 pages) e-Document (English; 74 pages) Member: $19.00 Member: $19.00 Version: 3 (2003) List: $76.00 List: $76.00
Single user license
Feature-Based Processing Process

Overview of Feature-Based Processing (FBP), which is a method for an OEM and supplier to forecast, manufacture, ship, receive, invoice, remit payment, control inventory, and supply for service without the assignment of a top-level part number. Product Code: THE-5 Hard Copy (English; 41 pages) Member: $19.00 Version: 1 (2002) List: $76.00
Reliability Methods for Improved Product Dependability White Paper

A summary document of commonly suggested methods and guidelines for reliability analysis. Based on a review of current industry practices performed by a team of reliability professionals from the auto, truck & heavy equipment industry. Product Code: THE-6 Hard Copy (English; 59 pages) e-Document (English; 59 pages) ISBN: 978160534121790000 Member: $19.00 Member: $19.00 Version: 1 (2002) List: $76.00 List: $76.00
Single user license
Seven-Step Problem-Solving Process for Truck & Heavy Equipment Suppliers

The Seven-Step Problem-Solving Process provides a comprehensive checklist of actions to be considered for each of the steps or phases of developing corrective and preventive actions to a problem. Product Code: THE-4 Hard Copy (English; 71 pages) e-Document (English; 71 pages) Member: $19.00 Member: $19.00 Version: 1 (2000) List: $76.00 List: $76.00
Single user license
248.358.3003 | www.aiag.org
Earn Transferable College Credit

Credit-Based Training Programs
AIAGs credit-based training program provides an added value for your training investment. Through on-site or open enrollment courses, you can earn college credit for ISO/TS 16949:2009, North American Automotive Quality Core Tool and ISO/IEC 17025-related courses. The academic credits can be applied at most colleges and universities toward higher education degrees. This is the first program of its kind for automotive quality training. Academic credits are issued by Riverland Community College, accredited by the Higher Learning Commission. To be eligible for academic credits, you must successfully complete each course.
Credit-Based Courses ISO/TS 16949:2009 Courses

RABQSA-Certified ISO 9001:2008 Lead Auditor Training with AIAG ISO/TS 16949:2009 Supplier Auditor Certification RABQSA-Certified ISO 9001:2008 Internal Auditor Training with ISO/TS 16949 Automotive Emphasis AIAG ISO/TS 16949:2009 Supplier Auditor Certification Understanding ISO/TS 16949:2009
Credits
3 2 2 1
North American Automotive Quality Core Tool Courses

Understanding and Implementing APQP with PPAP Applied SPC and MSA for Practitioners 1 2
ISO/IEC 17025 Courses

Understanding ISO/IEC 17025 Internal Auditing to ISO/IEC 17025 1 0.5
To learn more, call AIAG customer service at 248.358.3003
248.358.3003 | www.aiag.org
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Training: Aerospace AS9100
AIAG Delivers World-Class Training Programs

A variety of training formats ensure that your employees and extended supply chain are provided with a consistent message and top-quality educational experience no matter where they are located. In Person: Open enrollment courses are offered at AIAGs headquarters in Southfield, Michigan. Online: Many of our courses are now available online if you prefer to engage in training from the comfort of your own home or office. On-Site: If you have a team that needs their skills refreshed or updated, AIAGs expert trainers can bring almost any course offed in this catalog to your location.
Aerospace AS9100
AS9100C Executive Briefing
This half-day course provides an executive-level briefing on the principles and practices contained in AS9100, including the requirements and impacts of process-based management. You will explore the requirements most applicable to executive management and acquire the understanding necessary to determine how executive management must direct and resource an AS9100-based system, including how to communicate the intent and benefits of AS9100 to all levels of your organization. A key result of the briefing is that you will be able to determine the steps your organization must take for AS9100 to become a valuable part of your business management system. Course Objectives Demonstrate an understanding of the purpose and intent of AS9100 Define top management responsibilities Identify factors for successful implementation Demonstrate an understanding of the process approach Explain the standard and related requirements
This course is recommended for executives who need to learn about AS9100; those who are concerned with transitioning/implementing the new requirements within AS9100; internal trainers who want a simple, effective method of explaining AS9100 to employees and steering committee members. CEUs Dates Course Time 0.4 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 12:00 p.m. Pricing Member: $295.00 List: $395.00
AS9100C Internal Quality Auditing

This three-day course will provide you with a practical understanding of AS9100 by focusing on the process approach and how the process approach impacts auditing practices. You will learn the full range of auditing skills that will help you become a strong advocate and leader in your companys effort to obtain maximum value from your commitment to AS9100. Included in this course is a simulated audit, which will refine your newly acquired auditing knowledge and skills. Upon completion, you will leave with the ability to properly conduct an internal audit of an AS9100 process-based quality management system. Course Objectives Utilize ISO 19011:2002 standard on performing audits Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Organize according to the ISO 19011:2002 standard Apply the process approach to your quality management system to comply to the AS9100:2009 standard Conduct an audit meeting and create an agenda Determine what reports are needed and how to form them Determine needed documentation Classify and record nonconformities
This course is recommended for anyone who needs to learn about AS9100 in order to perform internal audits of an AS9100 process-based quality management system including managers, department team leaders and internal auditors. CEUs Dates Course Time 2.3 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $995.00 List: $1,195.00
248.358.3003 | www.aiag.org
Training: Aerospace AS9100; Customs
Understanding AS9100C
In this two-day course, you will examine the requirement of AS9100 plus the background and intent that affect how AS9100 is implemented. You will also focus on the role of the process approach and how the process approach impacts specific implementation issues. You will be able to equip your organization to make appropriate and effective decisions with regard to AS9100 and identify the differences with ISO 9001. Learn to lead and support AS9100 implementation and auditing efforts within your organization. The result for your organization will be an effective understanding and application of the standard. Course Objectives Describe how implementation of the process approach has affected AS9100C Develop and utilize turtle diagrams Review the AS9100C standard clause-by-clause Apply each of the standards clauses
This course is recommended for anyone who needs to learn about AS9100; employees at every level including managers, department team leaders and internal auditors; and trainers who want a simple, effective method of explaining AS9100 to employees. CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
Customs
HTS Harmonized Tariff Schedule Overview
Ensure that you are compliant with customs regulations and paying the proper duty on your products. Classification is the foundation for all customs transactions, including the North American Free Trade Agreement (NAFTA). Correct classification of your products is essential for determining the appropriate fees. The Harmonized Tariff System (HTS) provides duty rates for virtually every item that exists. Materials managers, purchasing or buyers, customs trade importers and exporters, finance management and sales managers will benefit from learning how to read the U.S. Tariff, the general rules for interpretation and how to determine the correct HTS Code classification for your products in this full-day class. Course Objectives The structure of U.S. Tariff Schedule book Classification of products CEUs Dates Course Time 0.8 April 24 8:00 a.m. 5:00 p.m. September 19 Pricing Member: $375.00 (with NAFTA: $800.00) List: $450.00 (with NAFTA: $1,075.00) General rules of interpretation The North American Free Trade Agreement (NAFTA)
NAFTA Content Reporting

The North American Free Trade Agreement (NAFTA) provides reduced or eliminated tariffs on goods originating between the United States, Canada and Mexico when strict documentation and certification procedures are met. Developed for the automotive industry, this course addresses the NAFTA requirements that are specific to automotive products, including automotive traced values. Benefit from NAFTA and learn how to properly prepare Certificates of Origin, and understand content reporting laws, rules of origin and proof of origin requirements. Materials and sales managers, purchasing agents and buyers, finance management, and customs trade importers and exporters will benefit from practical examples and hands-on group exercises. A participants guide and Supplier Content Reporting Workbook are provided. Course Objectives An overview of trade agreements The NAFTA Certificate of Origin and rules of origin Calculations for NAFTA content reporting CEUs Dates Course Time 1.5 April 25 26 8:00 a.m. 5:00 p.m. September 20 21 Pricing Member: $625.00 (with HTS: $800.00) List: $825.00 (with HTS: $1,075.00)
248.358.3003 | www.aiag.org
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Training: Doing Business Overseas; Engineering
Doing Business Overseas

Cultural Awareness: Doing Business in China
This four-hour course will address cultural differences between the United States and China. Some of the areas of comparison include: management styles, communication, perception of time, and business etiquette. Participants will be taught background information and then given an opportunity to use this knowledge in role-play scenarios and case discussions that relate to professional cross-cultural interactions. Examples include: meetings, emails, presentations, business meals, and the important concepts of guanxi, and face. This course is recommended for anyone doing business globally, preparing to enter the Chinese market and/or employees of multinational companies. Upon completion of the course, participants will have a better understanding of how to communicate effectively with Chinese colleagues. CEUs Dates Course Time 0.4 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 12:00 p.m. Pricing Member: $325.00 List: $425.00
Engineering
Geometric Dimensioning and Tolerance (GD&T)
This one-day course is an overview of the GD&T concepts in controls necessary for proper layout and applications. The course will cover typical issues that can occur when applying a traditional coordinate system and how geometric tolerance can overcome them. You will be introduced to the symbols, terminology and the rules for GD&T based on ASME Y14.5M-1994. This course is recommended for quality and layout personnel and support staff who must communicate with engineering and manufacturing, as well as laboratory technicians who must perform gauging to layouts. Course Objectives Apply the principles of GD&T Characteristics to your layout process Demonstrate your understanding of dimensioning tolerance principles Reduce the number of errors by developing a system of effective dimensional tolerance Apply the following controls: (a) Form; (b) Orientation; (c) Location; (d) Runout; (e) Profile CEUs Dates Course Time 0.8 April 20 8:00 a.m. 5:00 p.m. September 28 Pricing Member: $325.00 List: $425.00
Authorized IACET Provider

The Premier Standard for Continuing Education & Training
The International Association for Continuing Education and Training is a non-profit association dedicated to quality continuing education and training programs. AIAG has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102; (703) 506-3275. In obtaining this approval, AIAG has demonstrated that it complies with the ANSI/IACET 1-2007 Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider membership status, AIAG is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET 1-2007 Standard.
30 2012 Publications & Training Directory 248.358.3003 | www.aiag.org
Training: Global Sourcing Engineering Certificate Program; ISO 13485:2003 Medical Devices
Global Sourcing Engineering Certificate Program

Gain a competitive edge and help improve efficiencies within your company by completing the global sourcing engineering certificate program developed by AIAG and SAE. Taught by AIAG and SAE experts, the global sourcing engineering certificate program provides attendees with the knowledge and tools necessary to implement best practices throughout the global design engineering community. Graduates of the program will be awarded a global sourcing certificate from AIAG and SAE. The joint AIAG and SAE global sourcing engineering certificate program consists of nearly 100 hours of content and is equivalent to five college credit hours. The program is broken into nine separate classes that are conveniently taught online and in the metro Detroit area at AIAG and SAE headquarters: 1. Understanding and Implementing APQP with PPAP 2. Understanding and Implementing FMEA 3. Understanding and Implementing MSA and SPC 4. Introduction to Design Review Based on Failure Modes 5. Patent Law for Engineers 6. Design Reviews for Effective Product Development 7. Engineering Project Management 8. Geometric Dimensioning and Tolerance (GD&T) 9. Tolerance Stack-Up Fundamentals This program is recommended for engineers, quality professionals, purchasers, logistics personnel and EDI specialists, who must learn the newest tools to compete in todays automotive commercial vehicle industry. For more information on the individual classes and their schedule, please visit our website.
ISO 13485:2003 Medical Devices
ISO 13485:2003 Executive Understanding

In this half-day course, gain an understanding of the purpose and intent of the ISO 9001:2008 Standard, the ISO 13485:2003 Standard and the regulatory/customer focus of these standards. Learn to communicate the structure, intent and benefits of ISO 13485 and determine the next steps your organization must take for the standard to become a valuable part of your business management system. Innovative exercises will help you focus on decision-making as it relates to the implementation of ISO 13485. This course will provide a thorough executive-level background on the principles and practices of managing a quality management system to the ISO 13485 Standard. This course is recommended for executives who need to learn about ISO 13485, trainers who want a simple, effective method of explaining ISO 13485 to employees, quality and regulatory affairs managers, and steering committee members. Course Objectives Demonstrate an understanding of the purpose and intent of ISO 9001 and ISO 13485 Explain the benefits of ISO 13485 Complete a matrix of responsibility and authority CEUs Dates Course Time 0.4 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 12:00 p.m. Pricing Member: $295.00 List: $395.00 Identify the primary objective of ISO 13485 Demonstrate and understanding of ISO 13485, including Section 5 Management Responsibility Develop processes for functional implementation and Management review of ISO 13485
248.358.3003 | www.aiag.org
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Training: ISO 13485:2003 Medical Devices
ISO 13485:2003 Internal Quality Auditing

In this two-day course, learn the full range of internal auditing skills that will help you become a strong advocate and leader in your companys effort to obtain maximum value from your commitment to ISO 13485. Through individual participation and group activities, participants will acquire the necessary skills to conduct successful internal quality system audits for ISO 13485. This course includes a simulated audit, based on documentation from an actual organization, so participants can develop and refine their newly acquired knowledge and skills. This course is recommended for new internal auditors or experienced auditors that need a thorough refresher. Representatives from key functional groups, members of an ISO 13485 implementation team, and risk and quality managers will also find this course beneficial. Course Objectives Utilize the ISO 19011:2002 Standard on performing audits Comply to the ISO 13485:2005 Standard by applying the process approach to your quality management system Choose who needs to be there from the audit team and from the organization receiving the audit Choose appropriate documentation Organize according to the ISO 19011:2002 Standard Implement preventative measures to avoid future nonconformities Prerequisite CEUs Dates Course Time Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Conduct an audit meeting Create an agenda Determine what reports are needed and how to form them Determine what is needed Classify, record and resolve nonconformities
Completion of Understanding ISO 13485 is recommended. Individuals without this class/knowledge may not be able to successfully complete the internal audit training. 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
Understanding ISO 13485:2003

In this two-day course, learn the concepts of ISO 13485:2003 and obtain invaluable insight into the benefits the process approach of ISO 13485 can deliver to your business management system. You will engage in activities that create an understanding of each standard element and the benefits of each element for your organization and for you as a participant in a business management system. Additionally, you will create a basic business model for elements of the standard, with inputs, transformations, and outputs. This course is recommended for anyone who wants/needs to learn about ISO 13485, trainers who want a simple, effective method of explaining ISO 13485 to employees, potential internal auditors, and risk and quality managers. Course Objectives Apply invaluable insights into the benefits the process approach of ISO 13485:2003 can deliver to any business management system Identify and understand the process within your organization Apply the eight quality management principles upon which the ISO 9000 family of standards were based Apply the standards clauses and relate the intent of the standard Use Reflect and Connect exercises and compare the model to your organizations model and confirm insights gained into the process Assimilate purpose and intent of the ISO 13485 Standard CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Define the process approach and how it impacts the use of ISO 13485:2003 Define terminology and exclusion requirements in ISO 13485:2003 Create a basic business model for elements of the standard with inputs, transformations and outputs as any business would have Relate key elements of the standard to your own company. Clause-by-clause review of the standard ensures understanding and each clause is applied to your own company.
Explanation of Symbols
Certificate Awarded Online Registration
College Credit Available E-learning
On-site Available International
Upon successful completion of coursework and examination
248.358.3003 | www.aiag.org
Training: ISO 14001 Environmental Quality Management Systems
ISO 14001 Environmental Quality Management Systems
Integrating ISO 14001 and ISO 9001

Acquire the skills and understanding necessary to squeeze the full benefits for your company from ISO 14001. This course is designed to help you integrate ISO 14001 and ISO 9001 as efficiently and cost effectively as possible. Learn how to analyze the requirements of the new standard and incorporate them into your current ISO 9001 practices to achieve full compliance with minimal disruption. You will also learn to address key issues in environmental management, as well as the benefits of an Environmental Management System (EMS) and ISO 14001. This two-day course is recommended for individuals and cross-functional teams implementing ISO 14001 into an ISO 9001 system and anyone who wants a better understanding of the requirements. Course Objectives Reduce the time and cost of implementing the new specifications by acquiring a concise, yet thorough understanding of the scope of ISO 14001:2004 and key terms Integrate processes for identifying environmental aspects and impacts Identify environmental objectives, set related targets, and establish programs for achieving results Establish environmental metrics and indicators for monitoring performance Incorporate changes necessary for your company to achieve compliance and determine the resources and timing required CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Identify which modifications and additions to ISO 14001:2004 require attention for compliance with ISO 9001:2008 Develop an environmental policy statement appropriate for your company Integrate environmental responsibilities, awareness and authorities into a management system Document control for ISO 14001:2004 Identify operations that need to be controlled under EMS and identify emergency operations and contingencies that must be considered as part of EMS
Integrating ISO 14001 and ISO/TS 16949

Acquire the skills and understanding necessary to squeeze the full benefits for your company from ISO 14001. This course is designed to help you integrate ISO 14001 and ISO/TS 16949 as efficiently and cost effectively as possible. Learn how to analyze the requirements of the new standard and incorporate them into your current ISO/TS 16949 practices to achieve full compliance with minimal disruption. You will also learn to address key issues in environmental management, as well as the benefits of an environmental management system (EMS) and ISO 14001. This two-day course is recommended for individuals and cross-functional teams implementing ISO 14001 into an ISO/TS 16949 system and anyone who wants a better understanding of the requirements. Course Objectives Reduce the time and cost of implementing the new specifications by acquiring a concise, yet thorough understanding of the scope of ISO 14001:2004 and key terms Integrate processes for identifying environmental aspects and impacts Identify environmental objectives, set related targets, and establish programs for achieving results Establish environmental metrics and indicators for monitoring performance Incorporate changes necessary for your company to achieve compliance and determine the resources and timing required CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Identify which modifications and additions to ISO 14001:2004 require attention for compliance with ISO/TS 16949:2009 Develop an environmental policy statement appropriate for your company Integrate environmental responsibilities, awareness, and authorities into a management system Document control for ISO 14001:2004 Identify operations that need to be controlled under EMS and identify emergency operations and contingencies that must be considered as part of EMS
248.358.3003 | www.aiag.org
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ISO 14001 EMS Internal Auditor

An Environmental Management System (EMS), based on the ISO 14001 Standard, is recognized worldwide as a superb methodology for reducing environmental hazards, maintaining regulatory compliance and as a cost-saving vehicle. Environmental Management System internal auditors assist an organization in maintaining an effective EMS and in meeting environmentally sensitive targets and objectives. Using environmental methodology and tools, this EMS internal auditor class helps your organization drive continuous improvement. Learn a range of internal EMS auditing skills that will help you become a strong advocate and auditor in your companys effort to obtain maximum value from your commitment to environmental issues. Gain confidence in your audit skills from planning through reporting the results. Acquire actual experience working as a member of a functioning audit team during the course. This course is recommended for EMS audit program coordinators, EMS auditors desiring certified internal auditor status, EMS planners, implementers and team members. Course Objectives Apply ISO 19011:2002 Standard on performing audits Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Create an agenda Determine what is needed Classify nonconformities Implement preventative measures to avoid future nonconformities Define Environmental Management System terminology and the ISO 14001:2004 Requirements Conduct an audit meeting Create an agenda Determine what reports are needed and how to form them Choose documentation Organize according to the ISO 19011:2002 Standard Classify, record and resolve nonconformities
Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO 14001 and the application of audit principles and practices based on ISO 14001. Fifty percent of the examination grade is based on questions that require short answer responses that test comprehension of the audit process and the application of ISO 14001. The remainder of the examination grade is based on multiple choice and true/false questions. Certificates Awarded Those who pass the exam will receive a certificate of successful completion. Those who do not pass the exam will receive a certificate of attendance. CEUs Dates Course Time 2.4 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 6:00 p.m. Pricing Member: $995.00 List: $1,195.00
ISO 14001 Executive Understanding

Learn the concepts of ISO 14001 Environmental Management System (EMS) and how the standard can become a valuable part of your business management system. Engage in activities that create an understanding of the standard and learn the intent and benefits for your business management system. Gain an understanding of how to successfully support and facilitate an ISO 14001 implementation process inside your organization. In addition, understand the costs and legal issues associated with implementing an ISO 14001 environmental management system. This one-day course is recommended for executives who need to learn about ISO 14001 and trainers who want a simple, effective method of explaining ISO 14001 to employees. Course Objectives Environmental Management Systems Trace the evolution of the ISO 14000 series Explain benefits of an ISO 14001 EMS system Demonstrate an understanding of the standard CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Identify the driving factors for ISO 14001 Integrate 14001 with an ISO 9000 quality management system Identify key management responsibilities
248.358.3003 | www.aiag.org
ISO 14001 Internal Environmental Management System (EMS) Auditing

Acquire the skills to conduct successful internal Environmental Management System (EMS) audits for an ISO 14001 Environmental Management System. Learn and practice effective communication skills and techniques, including effective questioning and conflict management. This course includes a full-simulated audit, helping you develop and refine your skills for planning, preparing and performing an internal quality audit. Participate in audit team meetings, collect evidence and report your findings. This two-day course is recommended for ISO 14001 implementation team members, representatives of key functional groups in your organization, as well as internal auditors for ISO 14001. Course Objectives Apply ISO 19011:2002 Standard on performing audits Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Choose documentation Organize according to the ISO 19011:2002 Standard Classify, record and resolve nonconformities CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Define Environmental Management System terminology and the ISO 14001:2004 requirements Conduct an audit meeting Create an agenda Determine what reports are needed and how to form them Determine what is needed Classify nonconformities Implement preventative measures to avoid future nonconformities
Corporate Responsibility
The Power of Working Collaboratively
AIAG is dedicated to understanding industry issues affecting corporate responsibility, and to be the premier resource on environmental and social responsibility issues that affect our members. Our mission is to enable collaboration within the automotive industry and other industries and to provide access to information, education and the tools needed so our stakeholders can continually improve the environments in which they operate. AIAG Corporate Responsibility projects, activities and toolkits are focused on OEM developed initiatives. AIAG provides: A collaborative forum for discussion, debate and consensus. Workgroups that result in collective action for guidelines and training. Tools and resources for access to information and education. Outreach to groups that can benefit from and contribute to corporate responsibility solutions.
248.358.3003 | www.aiag.org
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RABQSA-Certified ISO 14001 EMS Lead Auditor*

An Environmental Management System (EMS), based on the ISO 14001 Standard, is recognized worldwide as a superb methodology for reducing environmental hazards, maintaining regulatory compliance and as a cost-saving vehicle. Environmental Management System internal auditors assist an organization in maintaining an effective EMS and in meeting environmentally sensitive targets and objectives. Using environmental methodology and tools, this EMS lead auditor class helps your organization drive continuous improvement. This in-depth course gives you the skills and tools necessary to become an effective lead auditor in your organization. Hands-on class work, exercises and case studies will prepare you to effectively run your internal audit, as well as oversee internal auditors during the course of an audit. Learn a range of internal EMS auditing skills that will help you become a strong advocate and auditor in your companys effort to obtain maximum value from your commitment to environmental issues. Gain confidence in your audit skills from planning through reporting the results. In addition, acquire actual experience working as a member of a functioning audit team during the course. This course is recommended for anyone taking on the role of lead auditor, EMS audit program coordinators, EMS auditors desiring lead auditor status, EMS planners, implementers and team members. This course is certified by RABQSA and meets the training portion of the requirements for certification of individual QMS auditors. This course also meets the requirements for an IRCA lead auditor. Course Objectives Define RABQSA criteria Describe environmental awareness Apply compliance with environmental legal requirements Interrelate with other management systems Complete EMS application activity (aspects and impacts) Utilize EMS customer specific requirements (automotive industry only) Apply audits skills Utilize the RABQSA Auditor Certification Handbook List guidelines governing the lead auditor training courses Assess top management commitment Conform with OEM customer specific requirements (automotive industry only) Understanding the ISO 14001:2004 Standard and environmental legal requirements Practice auditing skills Demonstrate use of conformity assessment documents
Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO 14001 and the application of audit principles and practices based on ISO 14001. Seventy-five percent of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of ISO 14001. The remainder of the examination grade is based on multiple choice, true/false or short-answer questions. Certificates Awarded Those who pass will receive a certificate of successful completion, which satisfies the training requirement for individual QMS auditor certification by RABQSA and IRCA. Those who do not pass will receive a certificate of attendance. Prerequisite CEUs Dates Course Time A series of questions to be answered and turned in prior to the beginning of the course to demonstrate understanding of ISO 14001. 3.6 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 6:00 p.m. Pricing Member: $1,895.00 List: $2,095.00
*Plexus Corp. is the RABQSA-certified course provider for training at AIAG
Understanding ISO 14001

Learn the concepts of ISO 14001 Environmental Management System (EMS) and how the standard can become a valuable part of your business management system. Engage in activities that create an understanding of each clause of the standard and the benefits of each for your organization and your business management system. You will also learn to address key issues in environmental management, the benefits of an environmental management system and the ISO 14000 series. This two-day course is recommended for anyone who needs to learn about ISO 14001 and employees at every level including trainers who want a simple, effective method of explaining ISO 14001 to employees. Course Objectives Apply ISO 14001:2004 to different organizations Create a basic non-business model or metaphor for elements of the standard something that has inputs, transformations and outputs as any business would have Apply each of the ISO 14001:2004 clauses and relate them to the intent of the standard Identify aspects and targets Prepare an implementation strategy
248.358.3003 | www.aiag.org
CEUs Dates Course Time
Training: ISO 9001:2008 Healthcare
1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
ISO 9001:2008 Healthcare
Implementing the Failure Mode and Effects Analysis (FMEA) Reference Manual for Healthcare
In this two-day course, establish the foundation to void Murphys Law the things that could go wrong dont have to when you learn to use FMEAs successfully. This course will teach you the skills to understand and use FMEAs and the concept of risk reduction and defect prevention. Turn your quality control around when you discover the impact of failure and how you can reduce the risk with FMEAs. Then, take your skill and knowledge beyond just the concepts by learning the specifics of successfully developing and maintaining design and process FMEAs, which will include identifying and reducing risk factors. This course is recommended for quality managers, quality team leaders, individuals and cross functional teams interested in risk reduction and anyone who wants a better understanding of basic FMEA and risk management methodology. Course Objectives Define FMEA customers Identify the specifics of design and process FMEAs Complete an FMEA and assimilate the reasoning for specific parts of the FMEA Prerequisite CEUs Dates Course Time Knowledge of automotive requirements recommended. 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Relate the FMEA to Advanced Quality Planning (AQP) Identify the concept of risk and how to reduce the risk of failure
ISO 9001:2008 Executive Understanding for Healthcare

In this half-day course, gain the skills to communicate the structure, intent and benefits of ISO 9001 for healthcare and determine the next steps your organization must take for the standard to become a valuable part of your business management system. Through innovative exercises, including completion of a matrix of responsibility and authority to use as a tool for effective implementation, this course will provide a thorough executive-level background on the principles and practices of managing a quality management system to the ISO 9001 standard and will also help you focus on decision-making as it relates to the implementation of ISO 9001. This course is recommended for executives who need to learn about ISO 9001 and trainers who want a simple, effective method of explaining ISO 9001. Course Objectives Demonstrate an understanding of the purpose and intent of the ISO 9000 Identify eight quality management principles family of standards Demonstrate an understanding of ISO 9001, including Section 5 Explain the impact and benefits of ISO 9001 Management Responsibility CEUs Dates Course Time 0.4 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 12:00 p.m. Pricing Member: $295.00 List: $395.00
248.358.3003 | www.aiag.org
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Training: ISO 9001:2008 Healthcare
ISO 9001:2008 Internal Quality Auditing for Healthcare

In this two-day course, learn the full range of internal auditing skills that will help you become a strong advocate and leader in your companys effort to obtain maximum value from your commitment to ISO 9001 in the healthcare industry. Through individual participation and group activities, you will gain the necessary skills to conduct successful internal quality system audits. This course includes a simulated audit, based on documentation from an actual organization, helping you to develop and refine your newly acquired knowledge and skills. This course is recommended for new internal auditors or experienced auditors that need a thorough refresher. Representatives from key functional groups and members of an ISO 9001 implementation team will also find this course beneficial. Course Objectives Utilize ISO 19011:2002 Standard on performing audits Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Determine needed documentation Classify and record nonconformities Prerequisite CEUs Dates Course Time Apply the process approach to your quality management system to comply to the ISO 9001:2008 Standard Conduct an audit meeting Create an Agenda Determine what reports are needed and how to form them Organize according to the ISO 19011:2002 Standard Implement preventative measures to avoid future nonconformities
Completion of Understanding ISO 9001 is recommended. Individuals without this class/knowledge may not be able to successfully complete the internal audit training. 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
Transitioning to ISO 9001:2008 and Lessons Learned from the Process Approach for Healthcare
This one-day course is for organizations transitioning from ISO 9001:2000 to ISO 9001:2008 and is designed to provide a basic understanding of these changes and their impact in the healthcare industry. In addition, the last several years have provided many lessons learned from the process approach. This course will also help you understand how the process approach is an integral part of an organizations business management system. This course is recommended for management-level employees, members of teams charged with leading the transition process and representatives from functional groups in your organization. Course Objectives Identify the changes from ISO 9001:2000 to ISO 9001:2008 and what that means to your organization in the healthcare industry Implement lessons learned about the process approach Define basic quality system terminology Demonstrate effective communication skills and techniques Manage Conflict List impact upon auditing technique and methodology through the process approach Prerequisite CEUs Dates Course Time Must be familiar with ISO 9001:2000. 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Identify the benefits the process approach of ISO 9001:2008 can deliver to any business management system Identify the different levels of processes within an organization and how they link to maximize effectiveness and efficiency in the organization Plan, prepare and perform and conclude an internal quality audit Simulate an audit using documentation from an actual organization
Understanding ISO 9001:2008 for Healthcare

In this two-day course, learn the concepts of ISO 9001:2008 and obtain invaluable insight into the benefits the process approach can deliver to your business management system in the healthcare industry. You will engage in activities that create an understanding of each standard element and the benefits to your organization and business management system. Additionally, you will create a basic business model for elements of the standard, with inputs, transformations, and outputs. This course is recommended for anyone who wants or needs to learn about ISO 9001, including employees at every level and potential internal auditors, as well as trainers who want a simple, effective method of explaining ISO 9001 to employees.
248.358.3003 | www.aiag.org
Course Objectives Review the ISO 9001:2008 Standard clause-by-clause Apply each of the standards clauses Develop and utilize turtle diagrams CEUs Dates Course Time 1.5
Training: ISO 9001:2008 Healthcare; ISO 9001:2008 Quality Management Systems
Identify the impact the use of ISO 9001:2008 and the process approach has on the QMS
This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
ISO 9001:2008 Quality Management Systems
ISO 9001:2008 Executive Understanding

Gain the skills to communicate the structure, intent and benefits of ISO 9001 and determine the next steps your organization must take for the standard to become a valuable part of your business management system. This course will provide a thorough executive level background on the principles and practices of managing a quality management system to the ISO 9001 Standard. This one-day course is recommended for executives who need to learn about ISO 9001 and trainers who want a simple, effective method of explaining ISO 9001 to employees. Course Objectives Demonstrate an understanding of the ISO 9000 family of standards: purpose and intent Demonstrate an understanding of ISO 9001, with emphasis on Section 5: Management Responsibility CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 List the eight quality management principles Identify the consistent pair of standards Explain the benefits of ISO 9001
ISO 9001:2008 Internal Quality Auditing

Acquire the skills to conduct successful internal quality system audits for ISO 9001. This course includes a fully simulated audit to help you develop and refine your skills. When this course is delivered on-site, a partial audit of your system is included. This two-day course is recommended for new internal auditors of ISO 9001, qualified auditors who need a thorough refresher, members of ISO 9000 implementation teams and representatives from key functional groups within your organization. Course Objectives Utilize ISO 19011:2002 Standard to perform audits Form an audit team and select who needs to be on it Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Determine needed documentation Organize according to the ISO 19011:2002 Standard Prerequisite CEUs Dates Course Time Must have attended an Understanding ISO 9001 course. 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Comply to the ISO 9001:2008 Standard by applying the process approach to your quality management system Conduct an audit meeting Create an agenda Choose what reports are needed and how to form them Determine what is needed Classify and record nonconformities
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Training: ISO 9001:2008 Quality Management Systems
RABQSA-Certified ISO 9001 Internal Auditor*

Learn the concepts of ISO 9001 and how the standard can become a valuable part of your business management system. New and current internal auditors will gain an understanding of this standard in addition to the process approach auditing methodology. This course highlights the importance of the process approach and how it impacts not only your organization, but also your auditing practices. A successful completion of RABQSA-Certified ISO 9001 Internal Auditor training meets the requirement for certification of individual QMS internal auditors. This course also meets the requirements for an IRCA internal quality auditor. Course Objectives Perform audits based on ISO 19011:2002 Standard Review and identify parts of the RABQSA Auditor Certification Handbook Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Determine needed documentation Classify and record nonconformities Apply the principles of Understanding ISO 9001:2008 Translate linkages to quality management principles Form an audit team and select who needs to be on it Conduct an audit meeting Create an agenda Determine what reports are needed and how to form them Organize according to the ISO 19011:2002 Standard
Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO 9001 and the application of audit principles and practices based on ISO 19011. Fifty percent of the examination grade is based on questions that require short answer responses that test comprehension of the audit process and the application of ISO 9001. The remainder of the examination grade is based on multiple choice and true/false questions. Certificate Awarded Those who pass will receive an RABQSA certificate of successful completion, which satisfies the training requirement for individual QMS internal auditor certifications through the RABQSA and IRCA. Those who do not pass will receive a certificate of attendance. CEUs Dates Course Time 2.3 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 6:00 p.m. Pricing Member: $995.00 List: $1,195.00
RABQSA-Certified ISO 9001 Lead Auditor*

This in-depth course gives you the skills and tools necessary to become an effective lead auditor in your organization. Hands-on class work, exercises and case studies prepare you to effectively run your internal audit, as well as oversee internal auditors during the course of an audit. Learn the concepts of ISO 9001 and how the standard can become a valuable part of your business management system. The importance of the process approach and how it impacts not only your organization, but also your auditing practices are detailed. Recommended for anyone taking on the role or desiring to be a lead auditor, audit program managers wishing to implement and maintain an effective audit program, and experienced auditors who need to learn about ISO 9001 in order to audit a quality management system. This course is certified by RABQSA and meets the training portion of the requirements for certification of individual QMS auditors. This course also meets the requirements for an IRCA lead auditor. Course Objectives Utilize ISO 19011:2002 Standard to perform audits Review and implement RABQSA Auditor Certification Handbook Form an audit team and select who needs to be on it Conduct an audit meeting Create an agenda What reports are needed and how to form them Organize according to the ISO 19011:2002 Standard Apply the principles of Understanding ISO 9001:2008 Translate linkages to quality management principles Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Determine needed documentation Classify and record nonconformities
Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO 9001 and the application of audit principles and practices based on ISO 19011. Seventy-five percent of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of ISO 9001. The remainder of the examination grade is based on multiple choice, true/false or short-answer questions.
248.358.3003 | www.aiag.org
Certificates Awarded Those who pass will receive a certificate of successful completion, which satisfies the training requirement for individual QMS auditor certification by RABQSA and IRCA. Those who do not pass will receive a certificate of attendance. Prerequisite CEUs Dates Course Time A series of questions to be answered and turned in prior to the beginning of the course to demonstrate understanding of ISO 9001. 3.6 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 6:00 p.m. Pricing Member: $1,895.00 List: $2,095.00
Training: ISO 9001:2008 Quality Management Systems
Transitioning to ISO 9001:2008 and the Lessons Learned from the Process Approach
For organizations transitioning from ISO 9001:2000 to ISO 9001:2008, this one-day course is designed to provide a basic understanding of these changes. In addition, the last several years have provided many lessons learned from the process approach. This course will help you understand how the process approach is an integral part of an organizations business management system. Recommended for management level employees, members of teams charged with leading the transition process and representatives from functional groups in your organization. Course Objectives Distinguish changes from ISO 9001:2000 to ISO 9001:2008 and what that means to your organization Identify the different levels of processes within an organization and how they link to maximize effectiveness and efficiency in the organization Identify the impact of the process approach upon auditing technique methodology CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Identify the valuable benefits the process approach of ISO 9001:2008 can deliver to any business management system Define basic quality system terminology Manage conflict Plan, prepare and perform and conclude an internal quality audit Complete a simulated audit using documentation from an actual and organization
Understanding ISO 9001:2008

Learn the concepts of ISO 9001 and how the standard can become a valuable part of your business management system. You will engage in activities that create an understanding of each standard element and the benefits to your organization and business management system. This two-day course is recommended for anyone who wants or needs to learn about ISO 9001, including employees at every level, as well as trainers who want a simple, effective method of explaining ISO 9001 to employees. Course Objectives Complete a clause-by-clause review of the ISO 9001:2008 Standard Apply each of the Standards clauses Develop and utilize turtle diagrams Define the process approach and how it impacts the use of ISO 9001:2008 CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
248.358.3003 | www.aiag.org
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Training: ISO/IEC 17025:2005 Calibration Laboratories
ISO/IEC 17025:2005 Calibration Laboratories
ISO/IEC 17025:2005 Internal Quality Auditing

In this one-day course, develop a foundation for auditing compliance to, and implementation of, the ISO/IEC 17025 Standard. Hands-on instruction with a simulated audit of internal test and calibration laboratories will develop and refine the knowledge and skills you learn in this course. Course Objectives Perform audits to the ISO 19011:2002 Standard Apply audit techniques to meet the requirements of ISO/IEC 17025 using case study material from actual laboratory settings Determine roles and responsibilities of each individual Choose who needs to be there from the audit team and from the organization receiving the audit Determine what is needed, including documentation Classify, record and resolve nonconformities Prerequisite CEUs Dates Course Time Apply the process approach to comply to the ISO/IEC 17025 Standard Form an audit team and choose who needs to be on it Conduct an audit meeting Create an agenda Determine what reports are needed and how to form them Organize according to the ISO 19011:2002 Standard Implement preventative measures to avoid future nonconformities
Knowledge of ISO/IEC 17025 or Understanding ISO/IEC 17025 course attendance. 0.8 April 18 8:00 a.m. 5:00 p.m. October 17 Pricing Member: $325.00 List: $425.00
Understanding ISO/IEC 17025:2005

In this two-day course, learn the concepts of the ISO/IEC 17025 Standard, including lab scope, documentation requirements, concepts of uncertainty, applications to test facilities and calibration facilities, allowances and waivers, and accreditation and compliance. The topics covered and the practical application experienced in this course will be applicable to any organization that wishes to achieve control of laboratory activities or compliance to the ISO/IEC 17025 requirements. Course Objectives Apply knowledge of laboratory competence and organization Implement a compliant system in any type of laboratory setting Utilize vocabulary associated with laboratory competence and control Identify and implement the requirements using case study material from actual laboratory settings CEUs Dates Course Time 1.5 April 16 17 8:00 a.m. 5:00 p.m. October 15 16 Pricing Member: $625.00 List: $825.00 Define allowances and waivers that are allowed Apply and implement ISO/IEC 17025 in calibration and testing laboratory settings
Brush Up On Your Skills

Training and Certification Programs
Training courses and informational seminars in relevant, targeted subject areas provide industry employees with the knowledge they need to meet customer requirements to compete in the global automotive supply chain. AIAG training programs are: Intensive Attendees will know how to implement the skills acquired Interactive and Informal Low student-to-teacher ratios encourage interaction Practically Oriented Case studies and applications apply to real world experiences Choose the training program that best fits your needs: at our headquarters, at your location, or online.
Training: ISO/TS 16949 Quality Core Tool Certification
ISO/TS 16949 Quality Core Tool Certification
Quality Core Tool Certification

Competition is increasingly fierce, and many new product launches are delayed or compromised due to quality performance shortfalls. Issues like these necessitate a workforce proficient in the principles and practices of quality Core Tools. To this end, AIAGs Supply Chain Institute verifies that you have the knowledge to perform the applicable Core Tools process and provides formal recognition that you have proficiency within, and a comprehension of, APQP/PPAP, FMEA, MSA and/or SPC. Recommended by OEM and Tier One Manufacturers This Core Tool certification program is endorsed by quality representatives from OEM and Tier One manufacturers, including: Chrysler Group LLC, Dana Holding Corporation, Delphi Automotive LLP, Denso International America, Inc., Detroit Diesel Corp., Eaton Corp., Ford Motor Co., Freudenberg-NOK; General Motors Co., PPG Industries, Inc., and The Timken Co. Earn an Industry Certificate as a Core Tool Professional As a highly respected APQP/PPAP, FMEA, MSA or SPC expert, you gain worldwide recognition along with credentials relevant in any industry and any job. In addition, you also can earn an industry certificate. Certification Examinations Successful completion of a quality Core Tool certification exam verifies that you have a foundation for meeting the competency requirements as defined in ISO/TS 16949 clauses and the applicable quality Core Tool manuals. You may become certified to one, all or a combination of the quality Core Tools. Certification requires successful completion of both a knowledge and application exam. APQP/PPAP Certification Examination Dates at the AIAG Headquarters (Southfield, MI) from 8:00 a.m. Noon March 22 June 4 September 12 FMEA Certification Examination Dates at the AIAG Headquarters (Southfield, MI) from 1:00 p.m. 5:00 p.m. March 22 June 4 September 12 MSA Certification Examination Dates at the AIAG Headquarters (Southfield, MI) from 8:00 a.m. Noon March 23 June 5 September 13 SPC Certification Examination Dates at the AIAG Headquarters (Southfield, MI) from 1:00 p.m. 5:00 p.m. March 23 June 5 September 13 Pricing Per Exam Member: $295.00 List: $395.00
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Certify Your Proficiency in Quality Core Tools

Exclusive Certification from the AIAG Supply Chain Institute
Core tool certification provides value to both individuals and organizations. Based on the area of certification, individuals will be able to validate their Core Tool proficiency to their employers. In turn, these organizations will be able to demonstrate these same superior qualifications to their customers. Available AIAG Supply Chain Institute Certifications include: Advanced Product Quality Planning/Production Part Approval Process (APQP/PPAP) Certification Failure Mode and Effects Analysis (FMEA) Certification Measurement Systems Analysis (MSA) Certification Statistical Process Control (SPC) Certification
Training: ISO/TS 16949 Quality Core Tools: Classroom Training
ISO/TS 16949 Quality Core Tools: Classroom Training
Advanced Product Quality Planning and Control Plan (APQP)

Avoid confusion or misinterpretation of automotive requirements with a clear understanding of advanced product quality planning (APQP) and how it relates to ISO/TS 16949. Run step-by-step through APQP and learn about the Chrysler Group LLC, Ford Motor Company, and General Motors Company common requirements and what you need to do to achieve compliance with the guidelines for product quality planning and the preparation of control plans. ISO/TS 16949 internal auditors or second-party auditors, anyone involved in product quality planning activities, interested in learning more about APQP, or involved in the implementation of ISO/TS 16949 will find this course beneficial. This class provides an overview of the tools, procedures and reporting requirements specified in the Advanced Product Quality Planning and Control Plan reference manual. Course Objectives Identify the activities involved in APQP Discuss the APQP process steps Discuss customer requirements and Chrysler Group LLC, Ford Motor Company, and General Motors Company common requirements CEUs Dates Course Time 0.8 February 20 8:00 a.m. 5:00 p.m. May 7 August 13 Pricing Member: $325.00 November 27 List: $425.00 Review and discuss examples of control plans Describe analytical techniques
Applied SPC and MSA for Practitioners

Improve your understanding of the integration of Statistical Process Control (SPC) and Measurement Systems Analysis (MSA) into ISO/TS 16949 and discover how to develop a higher quality process control system by selecting and applying the appropriate statistical tools. Through a combination of instructor-led training and team exercises, you will learn how SPC and MSA can be applied to a manufacturing environment. The goal is to illustrate how these techniques can be incorporated into a system to provide for not only process improvement, but also product improvement. Note: The course requires you to come with a laptop loaded with Excel. It is also recommended that you download the following demos: Q-1 Macros and Minitab (latest version) before arriving to the class. Course Objectives Improve the performance of your quality management system by practicing the basics of SPC, how SPC and MSA are interrelated, and the fundamental tools/techniques for both SPC and MSA Compare and contrast prevention versus detection Identify common and special causes of variation Interpret process capability: Pp, Ppk, Cp, Cpk, Analysis Read Attribute Charts: proportion nonconforming (p) charts and nonconformities (c) charts; construction, setting limits, analysis, process control Interpret measurement studies for stability, bias, and linearity with examples Identify measurement uncertainty Relate SPC and MSA to ISO 9001:2008 and ISO/TS 16949 Prerequisite CEUs Dates Course Time Develop and execute plans to implement SPC and MSA, including which tools/techniques are applicable for differing circumstances Calculate and interpret following the steps in the SPC and MSA manuals Utilize X-Bar and R Charts: construction, setting limits, analysis, process control, individual and moving range charts: construction, setting limits, analysis, process control Enable process stability Define measurement systems and the measurement process Interpret measurement studies for repeatability and reproducibility with examples Interpret measurement studies for attributes with examples
Must have a working knowledge of SPC and MSA or have completed Understanding and Implementing MSA and SPC training plus have a working knowledge of Excel. 2.3 April 23 25 8:00 a.m. 5:00 p.m. October 8 10 Pricing Member: $900.00 List: $1,100.00
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APQP How-To Workshop

Gain the skills to effectively implement advanced product quality planning (APQP). This two-day, activity-based workshop teaches you about APQP tools and the links between process flow charts, failure mode and effects analysis (FMEA), control plans, and production part approval process (PPAP). Recommended for ISO/TS 16949 internal auditors and anyone involved in implementing ISO/TS 16949 or in product quality planning activities. Course Objectives Identify the purpose of APQP and the relationship among key APQP deliverables Identify APQP phases, processes and corresponding milestones Analyze the relationship between APQP and ISO/TS 16949 elements CEUs Dates Course Time 1.5 April 26 27 8:00 a.m. 5:00 p.m. October 15 16 Pricing Member: $625.00 List: $825.00 Discuss the importance of the key APQP deliverables and the skills to implement APQP Identify appropriate activities for each phase of APQP
Failure Mode and Effects Analysis (FMEA)

Develop a real-world, functional understanding of Failure Mode and Effects Analysis (FMEA). ISO/TS 16949 internal auditors or second-party auditors, anyone involved in developing design and/or process FMEAs or in the implementation of ISO/TS 16949 will benefit from learning about the basic principles and implementation of the FMEA process. Course Objectives Review and explain reporting requirements for Chrysler Group LLC, Ford Motor Company, and/or General Motors Company and associated forms CEUs Dates Course Time 0.4 February 21 8:00 a.m. Noon May 8 August 14 Pricing Member: $175.00 November 28 List: $225.00 Discuss evaluation criteria Develop recommended actions and follow-ups Assess examples of process and design FMEAs
Production Part Approval Process (PPAP)

Whether you are familiar with the Production Part Approval Process (PPAP) requirement, need a refresher or are new to PPAP altogether, this overview course is for you. Become versed on the procedures, reporting requirements and activities specified by the PPAP manual. The course is recommended for ISO/TS 16949 internal auditors or second-party auditors, anyone involved in the implementation of ISO/TS 16949 and anyone involved in the development and submission of PPAP packages. Instruction covers the fourth edition manual, submission and specific requirements for part approval records/sample retention, and part submission status. A review of forms in the PPAP manual is also included. Course Objectives Discuss and evaluate the procedures, reporting requirements and activities specified by the PPAP manual CEUs Dates Course Time 0.4 February 21 1:00 p.m. 5:00 p.m. May 8 August 14 Pricing Member: $175.00 November 28 List: $225.00 Review and discuss the PPAP forms Explain submission and specific requirements for part approval records/sample retention
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PFMEA in Context
The development and usage of the quality core tools including process flow diagrams, process FMEAs and control plans are nothing new to the automotive supply base. Unfortunately, in many cases, these documents are not used to their full potential reducing the benefit for both suppliers and their customers. Recently, OEM customers and third-party certification bodies have seen a decline in the quality of process flow diagrams, process FMEAs and control plans leading to a decline in delivery performance, lower product quality, and increased findings during third-party audits. As an advanced next step in process improvement, this two-day workshop was designed to reemphasize the benefits, importance, and proper development of these fundamental documents for the benefit of supplier organizations and their customers. Participants will review pitfalls and best practices documented by OEMs, Tier One suppliers and auditors. Course Objectives Identify the fundamental requirements for process flow diagrams, PFMEA, and control plans as they relate to ISO/TS 16949 and PPAP Identify the proper owners of these documents and when these documents are developed in the APQP process Review the fundamentals of developing process flows, PFMEAs and control plans Discuss company philosophy and database issues Discuss the importance of these documents as they relate to your corrective and preventive actions procedures and how they are updated Discuss the fundamental purpose and importance of these documents as they relate to your company Identify basic inputs for these process documents from DFMEA, statutory, regulatory, and customer requirements (internal and external) Identify required linkage of these documents and how they should be developed as one document Discuss the proper technique for auditing these documents on the manufacturing floor
During the workshop participants will develop process flow diagrams, process FMEAs and control plans for an automotive-based case study. Attendees are encouraged to bring a laptop computer, preloaded with Microsoft Excel, to develop actual, and usable documents for use during the workshop and internally afterwards. Excel spreadsheets will be provided. This course is recommended for manufacturing/process engineers, supplier quality engineers and internal auditors that need an in-depth understanding of the development, linkage and auditing principles of the core tool documents. This course will also be helpful for any member of your internal APQP team that may be involved in the development of core tools documents. Prerequisites It is recommended that participants have a general understanding of the APQP and PPAP processes prior to attending. CEUs Dates Course Time 1.5 February 22 23 8:00 a.m. 5:00 p.m. May 9 10 August 15 16 Pricing Member: $625.00 November 29 30 List: $825.00
Understanding and Implementing APQP with PPAP

Learn the skills needed to implement the APQP process, develop control plans and complete the production part approval process smoothly, efficiently and effectively within your company. Additionally, acquire the skills necessary to complete all five APQP phases from voice of the customer through final output, including control plan methodology and PPAP submission. Through group activities and hands-on coaching, you learn the importance of thorough planning activities and develop a functional timing plan for production and delivery of a simulated product. Using simulations, groups work with customer engineers to develop a customer requirement and take it from prototype to a functionally acceptable and capable part. Realism is enhanced as teams develop flow charts, process instructions and control plans for the product and carry them through to PPAP submission. This course is recommended for quality managers and quality team leaders, third-party auditors of ISO/TS 16949, anyone involved in the implementation of ISO/TS 16949, individuals and cross-functional teams implementing the quality planning process to meet ISO/TS 16949, and anyone who wants a better understanding of the quality planning process. Course Objectives Identify the key linkages between ISO/TS 16949 and APQP, FMEA, MSA and SPC Design a functional timing plan for production and delivery of a simulated product Prerequisite CEUs Dates Course Time 1.5 March 8 9 8:00 a.m. 5:00 p.m. June 21 22 September 13 14 Pricing Member: $625.00 December 6 7 List: $825.00 Evaluate the five phases of APQP Define PPAP submission requirements Name the features of developing a manufacturing system and its control plans, and validating the manufacturing process
Knowledge of automotive requirements and FMEA, MSA, and SPC.
248.358.3003 | www.aiag.org
Understanding and Implementing FMEA

Establish the foundation to void Murphys Law; things that could go wrong dont have to when you learn to use FMEAs successfully. This course will teach you the skills to understand and use FMEAs and the concept of risk reduction and defect prevention. Turn your quality control around when you discover the impact of failure and how you can reduce the risk with FMEAs. Then, take your skills and knowledge beyond the concepts by learning the specifics of successfully developing and maintaining design and process FMEAs for your company, which includes identifying and reducing risk factors. This course is recommended for quality managers, quality team leaders, third-party auditors of ISO/TS 16949, anyone involved in the implementation of ISO/TS 16949, individuals and cross functional teams interested in risk reduction and anyone who wants a better understanding of basic FMEA and risk management methodology. Course Objectives Define FMEA customers List the specifics of design and process FMEAs Complete an FMEA and distinguish the reasoning for specific parts of the FMEA Prerequisite CEUs Dates Course Time Relate FMEA to Advanced Product Quality Planning (APQP) Demonstrate an understanding of the concept of risk and how to reduce the risk of failure Demonstrate an understanding of the FMEA as a process and integrate into your QMS
Knowledge of automotive requirements as well as basic knowledge of PFMEA and have participated in an FMEA team/ review. 1.5 March 6 7 8:00 a.m. 5:00 p.m. June 19 20 September 11 12 Pricing Member: $625.00 December 4 5 List: $825.00
Understanding and Implementing MSA and SPC

Improve your ability to analyze your manufacturing system and enhance its effectiveness. Learn how to establish, analyze and implement a Statistical Process Control (SPC) system in a manufacturing environment. Then, discover how to implement and audit SPC fundamentals at your facility and develop a statistical toolbox that can be used for each of your projects to reflect the stability and capability of your manufacturing system. Furthermore, you will find out how to develop measurement studies for each of your projects that reflect the stability and capability of your measurement system. Identify the linkages between the measurement system, using techniques of Measurement Systems Analysis (MSA) and the appropriate tools for defining its continued capability and effectiveness. In addition, this course includes activities to help you understand and audit your measurement system. This course is recommended for quality managers, quality team leaders, third-party auditors of ISO/TS 16949, anyone involved in the implementation of ISO/TS 16949, individuals and cross functional teams interested in risk reduction and anyone who wants a better understanding of the fundamentals of SPC and MSA. Course Objectives Translate linkage of SPC and the measurement studies with ISO/TS 16949 requirements and PPAP Application of planning and conducting MSA Demonstrate audit skills by utilizing of SPC and MSA basic fundamentals CEUs Dates Course Time 0.8 March 5 8:00 a.m. 5:00 p.m. June 18 September 10 Pricing Member: $325.00 December 3 List: $425.00 Incorporate the use of SPC and MSA through applied exercises Develop SPC tools based on defining customer requirements and acceptance criteria
248.358.3003 | www.aiag.org
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Training: ISO/TS 16949 Quality Core Tools: Online Training
ISO/TS 16949 Quality Core Tools: Online Training
Core Tools Self-Assessment

ISO/TS 16949 requires that personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience. Organizations use many sources for quality training today. Is your team ready? How do you know? AIAG has developed an inexpensive online survey to test basic competency in the automotive quality Core Tools (i.e., SPC, FMEA, MSA, APQP and PPAP), which you can use to baseline your organizations and/or your suppliers competency. The questions reflect information that everyone in automotive quality today should know and was developed with the required knowledge for third party ISO/TS 16949 auditors as an input. Results can be used 1) to verify the effectiveness of your quality Core Tools training, 2) for supplier development, (e.g. Tier Two), and 3) to develop individual or group improvement plans. This is not a certification program. It is an open book timed exercise that all automotive quality practitioners should master. Results are communicated as a percent of correct responses by Core Tool. Summary reports are also available by organization for sponsoring organizations. Dont miss your opportunity to get this information at an incredible value! This self-assessment will be available in 2012. Please check the AIAG website for updates.
Implementing Advanced Product Quality Planning (APQP), Control Plan and Production Part Approval Process (PPAP)
Learn the skills needed to implement the APQP process, develop control plans and complete the production part approval process smoothly, efficiently and effectively. Realism is enhanced as the participant develops flow charts, process instructions and control plans for a case study product and carries them through the PPAP submission process. E-Learning modules use case studies and interactive questionnaires to simulate a hands-on approach. This course is recommended for quality managers and quality team leaders; third-party auditors to ISO/TS 16949; anyone involved in the implementation of ISO/TS 16949; and anyone who wants a better understanding of the quality planning process. Course Objectives Demonstrate understanding of the key linkages between ISO/TS 16949 and APQP/PPAP Create a functional timing plan for production and delivery of a simulated product CEUs Course Time 0.6 Estimated time to complete: 6 8 hours Pricing Member: $195.00 List: $375.00 Identify the five phases of the APQP process Implement the APQP process Develop flow charts, process instructions, and control plans Complete the Production Part Approval Process
Implementing Failure Mode and Effects Analysis (FMEA)

This course is designed to establish the use of FMEAs and to help you learn the skills needed to practice risk reduction and defect prevention. Through this online course you will foster an understanding of the specific components of design and process FMEAs; utilize the FMEA to avoid Murphys Law; relate the FMEA to APQP; and gain the needed skills to practice risk reduction and defect prevention. E-Learning modules use case studies and interactive questionnaires to simulate a hands-on approach. This course is recommended for anyone involved in the implementation of ISO/TS 16949; individuals and cross functional teams interested in risk reduction and anyone who wants a better understanding of basic FMEA and risk management methodology; and representatives from key functional groups involved in an organizations quality management system Course Objectives Define design and process FMEA customers Explain the relationship of FMEA to Advanced Product Quality Planning (APQP) CEUs Course Time 0.4 Estimated time to complete: 4 6 hours Pricing Member: $195.00 List: $375.00 Create design and process FMEAs List the specifics of design and process FMEAs Translate the concept of risk to how the risk of failure can be reduced within an organization
248.358.3003 | www.aiag.org
Training: ISO/TS 16949 Quality Core Tools: Online Training
Implementing Statistical Process Control (SPC)

Examine methods for implementing and applying the principles of statistical process control to manufacturing processes. This course will show the linkage of SPC and the Measurement Studies with ISO/TS 16949 requirements and FMEA and PPAP and offer methods for the use of SPC tools and application of software for the calculation of Control Limits and Measurement Studies. E-Learning modules use case studies and interactive questionnaires to simulate a hands-on approach. This course is recommended for anyone involved in the implementation of ISO/TS 16949; individuals and cross functional teams interested in risk reduction and anyone who wants a better understanding of basic FMEA and risk management methodology; and representatives from key functional groups involved in an organizations quality management system. Course Objectives Demonstrate understanding of the linkage of SPC and the measurement studies with ISO/TS 16949 requirements and the FMEA and PPAP Apply software to the calculation of control limits and incorporation of measurement studies process to the selected process controls CEUs Course Time 0.4 Estimated time to complete: 4 6 hours Pricing Member: $195.00 List: $375.00 Apply activities that incorporate the use of the FMEA and PPAP Develop SPC tools based on defining customer requirements and acceptance of criteria
Measurement Systems Analysis (MSA) with Applications

The purpose of this course is to provide the participant with the tools to perform various MSA applications within their organizations. The course is presented in several, self-contained modules to effectively drive the principles of MSA while enabling the participant to immediately tie the principles to their applications. The course allows for the organization to use their data, through application exercises to incorporate the concepts into actual outcomes. The course will present the methods necessary to analyze outcome data and to make decisions and recommendations based on the data. E-Learning modules use case studies and interactive questionnaires to simulate a hands-on approach. This course is recommended for laboratory and quality personnel. Course Objectives Module 1: Introduction to Principles of MSA Determine the data necessary to implement an MSA study Define the elements of an MSA plan Identify and select the tools necessary for conducting various MSA studies Use work-based projects and activities Module 2: Using Minitab and Excel for MSA Basic statistical tests Regression and ANOVA Measurement systems analysis Control charts Capability analysis Work-based applications Module 3: Gage Repeatability & Reproducibility (Gage R & R) Determine format for conducting a Gage R & R Calculate the respective outcomes for Gage R & R Interpret the results and draw conclusions Make valid decisions based on the statistical results Use work-based applications Module 4: ANOVA (Analysis of Variance) Determine when ANOVA should be applied Interpret the results of an ANOVA and draw conclusions Determine F-critical values for One-Way and Two-Way nested designs Make valid decisions based on results Use work-based applications CEUs Course Time 0.8 Estimated time to complete: 8 10 hours Pricing Member: $195.00 List: $375.00 Module 5: Attribute Gage R & R Identify acceptance criteria Select appropriate instruments Develop test methods and the criteria for passing or failing Develop test methods for performing identified tests Confirm that the GR&R is close to 100% Define the necessary documentation Create piloting techniques for running new tests and criteria for performing periodic GR&Rs Create methods for launching new test methods and criteria Use work-based applications
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Training: ISO/TS 16949 Automotive
ISO/TS 16949 Automotive
ISO/TS 16949 Executive Understanding

This one-day course is designed to provide a basic understanding of ISO/TS 16949. A unique and innovative approach to classroom learning makes the course engaging and enjoyable, as well as effective for anyone seeking to understand ISO/TS 16949, whether you are familiar with quality management systems or not. Gain a solid understanding of ISO/TS 16949s background, intent and requirements. Integrated into the training are key elements of the changes made to ISO 9001:2008: process approach, process auditing, and customer focus (among other modifications). Course Objectives Trace the evolution of automotive standards/requirements Explain the benefits of ISO/TS 16949 registration Define the scope, normative references and key terms of ISO/TS 16949 Connect the quality principles to ISO/TS 16949 CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Identify the five automotive standards/requirements sections that form the basis for ISO/TS 16949 List the eight quality principles
ISO/TS 16949 Internal Quality Auditing

This course is for newly selected internal auditors or for qualified auditors who need a thorough refresher. Through individual participation and group activities, you will acquire the necessary skills to conduct successful internal quality system audits for ISO/TS 16949. A simulated audit, based on documentation from an actual organization, is included to help develop and refine your newly acquired knowledge and skills. This course is recommended for new internal auditors, experienced auditors who havent attended training in over three years, representatives from key functional groups of an organization and members of an ISO/TS 16949 implementation team. Course Objectives Perform audits based on ISO 19011:2002 Standard Form an audit team and select team members Conduct an audit meeting Develop an agenda Choose needed reports and know how to fill them in Choose which documentation is needed Classify and record nonconformities Prerequisite CEUs Dates Course Time Comprehend the process approach Determine roles and responsibilities of each individual Choose members from the audit team and from the organization receiving the audit Choose relevant documentation Organize the audit according to the ISO 19011:2002 Standard
Working knowledge of ISO/TS 16949 or attendance at Understanding ISO/TS 16949 course. 1.5 March 12 13 8:00 a.m. 5:00 p.m. September 24 25 Pricing Member: $625.00 List: $825.00
Problem Solving and Error-Proofing

Its All About Improving Performance
With so many ways to approach a problem, how do you know what method really works best and consistently? AIAG offers a systematic set of publications and training courses that give you the answer. These industry standards include: Effective Error-Proofing Guideline (CQI-18) Effective Problem Solving Guideline (CQI-10) An Introduction to Error-Proofing Workshop Changing Company Culture for Effective Problem Solving Workshop Poka Yoke (Mistake Proofing) for Zero Defects Workshop Taking Effective Corrective Action: Using the 8-D Approach Workshop
ISO/TS 16949 Supplier Auditor Certification

Develop high quality internal audits for better performance on registration and surveillance audits. In just four days with a low student-to-instructor ratio of 15:1, learn to improve your internal audits and the results of your surveillance audits with the supplier version of the official ISO/TS 16949 third-party auditor certification course. Instruction focuses on the requirements of ISO/TS 16949, its linkages to North American automotive quality Core Tools and customer requirements, and the automotive process approach auditing practices. Coursework is designed to meet ISO/TS 16949 requirements and customer requirements for Chrysler Group LLC, Ford Motor Company and General Motors Company. Course Objectives Assimilate the International Automotive Task Force (IATF) expectations for auditor performance defined in the Certification Body Auditor Competency Criteria (what an automotive auditor needs to know and do to be able to audit accurately and consistently) and Rules for Achieving IATF Recognition, Third Edition. Demonstrate the following tasks: Prepare a Stage 1 Readiness review Audit with an automotive process Report findings Investigate nonconformity management
This course is recommended for quality managers, internal auditors and anyone involved in the implementation of ISO/TS 16949. For certification, you will be evaluated with a written examination and performance assessment covering general content of ISO/TS 16949, the North American automotive quality Core Tools (APQP, FMEA, MSA and SPC) and the application of auditing principles and practices. Certificate Awarded Upon Successful Completion An AIAG ISO/TS 16949 Supplier Auditor Certification certificate for first- and second-party assessments Note: Successful completion of this course/exam does not qualify you to conduct third-party audits. Prerequisite CEUs Dates Course Time Working knowledge of ISO/TS 16949 or attendance at Understanding ISO/TS 16949. 3.0 March 26 29 8:00 a.m. 5:00 p.m. September 17 20 Pricing Member: $1,695.00 List: $1,995.00
ISO/TS 16949 Supplier Auditor Recertification

Become recertified as an ISO/TS 16949 supplier auditor and gain a renewed understanding of the ISO/TS 16949 certification and audit process through this recertification course and exam. Course Objectives Demonstrate an understanding of the automotive process-approach auditing principles and practices based on ISO/TS 16949 Rules, Third Edition and IATF Auditor Guide Identify IATF expectations for auditor performance Report findings and nonconformities Audit customer specifics Audit utilizing application activities
You will be evaluated with written examinations assessing knowledge and skill. The examinations cover general content of ISO/TS 16949 and the application of automotive process approach auditing principles and practices. Certificate Awarded Upon Successful Completion An AIAG ISO/TS 16949 Supplier Auditor Certification certificate for first- and second-party assessments Prerequisite CEUs Dates Course Time Pricing Current AIAG ISO/TS 16949 Supplier Auditor Certification. 1.8 March 19 21 Member: $1,195.00 July 16 18 List: $1,395.00 November 27 29 Days 1 and 2: 8:00 a.m. 5:00 p.m.; Day 3: 8:00 a.m. 11:30 a.m.
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RABQSA-Certified ISO 9001 Internal Auditor Training with ISO/TS 16949 Automotive Emphasis*
Internal auditors in the automotive industry are essential to providing objective feedback required for maintaining and continuously improving upon an effective ISO/TS 16949 quality management system. Recommended for new or current internal auditors who need to perform internal quality audits, this course will provide you with the background to audit an internal quality management system to the requirements of ISO/TS 16949. In addition, it is designed specifically for automotive suppliers and meets ISO/TS 16949 and customer requirements for Chrysler Group LLC, Ford Motor Company, and General Motors Company. Course Objectives Define the automotive process approach Translate linkages to automotive Core Tools and customer requirements Perform and apply audit skills Implement ISO/TS 16949 Integrate Core Tools Translate linkages to quality management principles Review RABQSA QMS Internal Auditor Certification Handbook
Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO/TS 16949 and the application of audit principles and practices based on ISO/TS 16949. Fifty percent of the examination grade is based on questions that require short answer responses that test comprehension of the audit process and the application of ISO/ TS 16949. The remainder of the examination grade is based on multiple choice and true/false questions. Certificates Awarded Those who pass will receive an RABQSA certificate of successful completion, which satisfies the training requirement for individual QMS internal auditor certifications through the RABQSA and IRCA. Those who do not pass will receive a certificate of attendance. Prerequisite CEUs Dates Course Time Knowledge of ISO/TS 16949 clauses, Core Tools (APQP, PPAP, FMEA, MSA and SPC), and customer-specific requirements. 2.4 February 27 29 8:00 a.m. 6:00 p.m. May 14 16 August 6 8 November 13 15 Pricing Member: $995.00 List: $1,195.00
RABQSA-Certified ISO 9001 Lead Auditor Training with ISO/TS 16949 Supplier Auditor Certification*
Lead auditors assist your company in maintaining a seamless quality management system and in meeting fast-changing, customer-driven requirements. Using industry methods and tools, our lead auditor classes help you, as an automotive professional, drive continuous improvement throughout your quality management system. This exclusive AIAG course the highest level of auditor training available to automotive suppliers meets ISO/TS 16949 requirements and customer requirements of Chrysler Group LLC, Ford Motor Company, and General Motors Company. It is the only ISO/TS 16949 training that combines the AIAG Supplier Auditor Certification with the RABQSA-Certified ISO 9001 Lead Auditor Training. Course Objectives Define the automotive process approach Identify the ISO/TS 16949 sector-specific supplementations/additions Integrate Core Tools Translate linkages to quality management principles Review RABQSA Auditor Certification Handbook Apply the process approach to your organization Translate the linkages to automotive Core Tools and customer requirements Review ISO/TS Rules, Third Edition Demonstrate and apply auditing skills
Recommended for first- and second-party auditors who want to 1) become AIAG-certified supplier auditors; 2) apply for certification as an RABQSA-certified QMS internal auditor, QMS auditor or QMS lead auditor; or 3) learn about ISO/TS 16949 in order to audit an ISO/TS 16949 quality management system. Requirements for Successful Completion 1. The continual evaluation of the students attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class). 2. A written examination that covers the content of ISO/TS 16949 and the application of audit principles and practices based on ISO/TS 16949. Seventy-five percent of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of ISO/TS 16949. The remainder of the examination grade is based on multiple choice, true/false or short-answer questions. Certificates Awarded Upon Successful Appraisal A RABQSA certificate of successful completion, which meets the training requirements for RABQSA certification of individual QMS internal auditors, QMS auditors and QMS lead auditors An AIAG ISO/TS 16949 Supplier Auditor Certification certificate for first- and second-party assessments Note: Successful completion of this course/exam does not qualify you to conduct third-party audits.
248.358.3003 | www.aiag.org
Prerequisite CEUs Dates Course Time
Knowledge of Core Tools (APQP, PPAP, FMEA, MSA and SPC), ISO/TS 16949 clauses, and ISO 19011 Standards. Also, completion of self-study pre-course work. 3.8 February 13 17 October 22 26 8:00 a.m. 6:00 p.m. April 16 20 December 10 14 June 25 29 Pricing Member: $1,895.00 August 20 24 List: $2,095.00
Transitioning to ISO/TS 16949:2009 and Lessons Learned from the Process Approach
Is your organization transitioning from ISO/TS 16949:2002 to ISO/TS 16949:2009? Through individual participation and group activities, this one-day course will provide you with a basic understanding of the changes. In addition, the last several years have provided many lessons learned from the Process Approach; therefore, this course will also provide you with an understanding that the Process Approach is an integral part of an organizations business management system. Course Objectives Demonstrate an understanding of the changes from ISO/TS 16949:2002 to ISO/TS 16949:2009 and what that means to your organization Identify the different levels of processes within an organization and how they link to maximize effectiveness and efficiency in the organization Plan, prepare, perform and conclude an internal quality audit Participate in a simulated audit using documentation from an actual organization List the benefits the process approach of ISO/TS 16949:2009 can deliver to any business management system Provide lessons learned about the process approach Define basic quality system terminology Demonstrate effective communication skills and techniques Manage conflict Explain the process approach impact upon auditing technique and methodology
This course is recommended for management level employees, members of teams charged with leading the transition process and representatives from functional groups. Prerequisite CEUs Dates Course Time Must be familiar with ISO/TS 16949:2002 (only those clauses with changes will be reviewed). 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00
Understanding ISO/TS 16949

The requirements of ISO/TS 16949 promote a process approach for the design and development, production, installation and service of automotive products, which can result in increased quality, a reduction in variation and increased efficiency. Develop a complete appreciation for ISO/TS 16949, including the process approach to quality management, and an understanding of how it is necessary and valuable to your overall business management system. Learn the intent and requirements of the Technical Specification and its linkages to North American automotive quality Core Tools (APQP, FMEA, MSA, PPAP and SPC) and customer requirements of Chrysler Group LLC, Ford Motor Company and General Motors Company. Course Objectives Apply specific clauses, relate the clauses to the intent of the standard and how it is linked by the process approach Identify customer oriented processes and maximize the benefits of ISO/TS 16949 Translate linkages to APQP, PPAP, FMEA, SPC and MSA Analyze the impact on your organizations decision to implement an ISO/TS 16949 quality management system Complete a gap analysis for your organization Map key processes in relation to the requirements of ISO/TS 16949
This course provides a tremendous overview for personnel involved in the implementation and/or maintenance process and it is recommended for individuals at organizations just getting started on ISO/TS 16949 compliance or certification. Employees at every level, including anyone who needs to learn about automotive requirements standards, compliance and/or registration, and internal trainers who want a simple, effective method of explaining ISO/TS 16949 to employees will benefit. CEUs Dates Course Time 1.5 March 5 6 8:00 a.m. 5:00 p.m. June 11 12 September 10 11 Pricing Member: $625.00 December 17 18 List: $825.00
248.358.3003 | www.aiag.org
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Training: Layered Process Audits; Lean and Six Sigma
Layered Process Audits
Layered Process Audit Executive Overview

Minimize variation and maximize quality. Designed for the plant executive team, this executive overview of Layered Process Audits (LPA) is recommended for management and implementation team members, plant management and staff prior to beginning LPAs. This course details how to use an LPA to get significant results including quality improvement, waste reduction and employee participation, and provides concrete action plans and a checklist of items for ensuring smooth integration of LPA. Course Objectives What LPAs are The benefits of implementing LPA CEUs Dates Course Time 0.4 April 23 8:00 a.m. Noon October 18 Pricing Member: $175.00 List: $225.00
Layered Process Audit Implementation Workshop Train-the-Trainer

Improve product quality and customer satisfaction while reducing errors, scrap and costs. Confidently implement a Layered Process Audit (LPA) at your plant after learning about the LPA strategy and a recommended 14-step implementation plan. This train-the-trainer course is designed for individuals who will be leading your sites implementation of LPAs to fulfill OEM requirements. Demonstrate how to best facilitate an LPA Team Implementation Workshop at your site using lessons learned that are reinforced with practice presentations and instructor-led group discussion. Materials used are compliant with known OEM and Tier One requirements for LPA implementation. Course Objectives Key aspects of LPA Suggestions on how to launch a full-scale LPA system Techniques for designing, developing and implementing audit questions CEUs Dates Course Time 0.8 April 24 8:00 a.m. 5:00 p.m. October 19 Pricing Member: $934.00* List: $1,099.00*
*Price includes the LPA-in-a-Box Train-the-Trainer kit, which consists of a facilitator guide, Excel templates, implementation map and training video. License of these materials is limited to one designated site/location.
Lean and Six Sigma
Lean and Six Sigma Executive Overview

This half-day seminar is designed for those with profit and loss responsibility, and is recommended for plant managers and area managers with effective implementation strategies to improve quality and to reduce cost. Concepts that affect Cost of Poor Flow (COPF) and Cost of Poor Quality (COPQ) will be discussed during this high impact executive training seminar. Leave with a good understanding of how Lean and Six Sigma can help you and your organization. How to get started, costs and savings, and case studies will be covered. Course Objectives Introduction to the Lean/Six Sigma philosophy Benefits of Lean/Six Sigma Lean/Six Sigma organizational structure How to get started Dates Course Time Understanding the Lean and Six Sigma movements Benefits of integrating Lean and Six Sigma Understanding Lean/Six Sigma tools Case studies
This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. Noon Pricing Member: $295.00 List: $395.00
248.358.3003 | www.aiag.org
Training: Lean and Six Sigma
Six Sigma Executive

Achieve an effective understanding of the Six Sigma Breakthrough Strategy and the Six Sigma process within the organizations Six Sigma infrastructure. Recommended for senior management and leadership teams of any organization, this half-day training is the first step toward internal deployment and includes an overview of Six Sigma, deployment strategies, scientific tools and methods, and improvement, measurements and management controls. Course Objectives Defining Our Values: Introduction as to why Six Sigma is being implemented Process Characterization: Process performance in terms of yield, capability and Six Sigma Breakthrough Strategy: Terminology, strategy and road map of the Six Sigma methodology Statistics: The basics of statistical thinking, what to expect and how to use the information in a Six Sigma project report Design for Six Sigma (DFSS): An overview of DFSS vision, methods and tools Roles: What is expected from the various participants in Six Sigma Lessons Learned: A tour of lessons learned from companies that have been there Dates Course Time 8:00 a.m. Noon History of Quality: The evolution of quality, continual improvement and Six Sigma Business Metrics: New concepts on Six Sigma performance measurement and corporate strategy Understanding the Six Sigma Define-Measure-AnalyzeImprove Control (DMAIC) process Tools: Overview of main tools used as part of the Six Sigma toolkit and what to expect in a Six Sigma report Six Sigma Deployment: Compare and contrast current/proposed deployment strategy with best practices, project guidelines and communications Future Initiatives: Discussion on Lean thinking and systems optimization Pricing Member: $295.00 List: $395.00
This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003.
Six Sigma Green Belt

Gain fundamental knowledge of the Six Sigma strategy and tools in order to assist Black Belts in breakthrough project implementation and apply the Define-Measure-Analyze-Improve Control (DMAIC) process to local problem solving projects. This five-day workshop enables participants to become the primary members in a project team to achieve Six Sigma levels of quality using a breakthrough strategy and methodology to address key product/ service improvement opportunities. Recommended for anyone who will participate in a Six Sigma, quality or process improvement team in addition to individuals who will champion and support Six Sigma projects. Course Objectives Introduction and vision of Six Sigma Process mapping and FMEA Computer (statistical analysis) basics Central limit theorem Measurement system analysis Hypothesis testing DOE overview Statistical process control Lean processes and continual improvement The DMAIC process and team problem solving Basic statistics Graphical methods Capability analysis Multi-vari studies One-way ANOVA Mistake proofing Standardization
Note: You are required to bring a laptop with the statistical package Minitab installed or with rights to install a demo version of this program. Dates Course Time This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $1,625.00 List: $1,950.00
Truck & Heavy Equipment

Quality Driven Solutions
AIAG work groups are finding solutions that will standardize, streamline and error-proof warranty processes to create standardized measurement, reporting and benchmarking tools for quality and reliability. These solutions include: Supplier and product reliability assurance guidelines. Warranty business object documents harmonization. Global product definition information. Mechatronics A common, electronic warranty process between OEMs and suppliers at each tier.
Training: Problem Solving and Error-Proofing
Problem Solving and Error-Proofing
An Introduction to Error-Proofing Workshop

This workshop will give you a thorough introduction to error-proofing techniques used in the product design phase, and subsequent new or future process designs, and an understanding of how to react to problems as they occur. A copy of the Effective Error-Proofing (CQI-18) reference manual is included with this class. Manufacturing/process engineers, supplier quality engineers, product design engineers, and engineering operations management personnel would benefit from the in-depth introduction of the key elements. Executive levels of management would also benefit from this brief introduction since they would lead the error-proofing improvement efforts within their companies. Course Objectives Specific product design and process assessment techniques will be introduced as a key way to document the level of existing or planned error-proofing Prerequisite CEUs Dates Course Time AIAGs Guide to Effective Error-Proofing will be thoroughly reviewed Group activities will simulate the error-proofing application using easily understood examples regardless of your industry
A general understanding of product design and manufacturing is recommended. 0.8 March 8 8:00 a.m. 5:00 p.m. June 15 October 11 Pricing Member: $325.00 List: $425.00
Changing Company Culture for Effective Problem Solving

This one-day workshop, based on the AIAG CQI-10: Effective Problem Solving Guideline, is focused on identifying desired behaviors within your organization and changing the internal culture towards problem solving. This workshop is not a detailed how to with regards to root cause analysis and reporting formats. Rather, it is a study of how to get your organization ready to implement effective problem solving. Course Objectives Introduction of the CQI-10: Effective Problem Solving Guideline (Attendees will receive copy of manual) Tools for implementing cultural change A review of best practices with regards to root cause analysis tools and reporting formats Tools for identifying and evaluating the current culture in your organization towards problem solving Tools for implementing the desired behaviors
This workshop is intended for mid- and upper-level management personnel who can cause change in your organization. CEUs Dates Course Time 0.8 March 9 8:00 a.m. 5:00 p.m. September 18 Pricing Member: $325.00 List: $425.00
Poka Yoke (Mistake Proofing) for Zero Defects

This one-day workshop will provide you with a basic overview of the poka yoke system for developing a zero defects strategy in industrial applications. The workshop will provide an introduction to the system and its toolbox to assist you in the development and implementation of a zero defects-based culture. Included in the workshop is a series of defined activities and applications for its use as a process. This course is recommended for product and quality managers, engineering personnel, continual improvement coordinators, and internal auditors. Course Objectives Utilize poka yoke strategies List the three elements of zero defects quality control Identify where poka yokes are needed Compare traditional quality tools to poka yoke strategies Define zero defect quality control Apply the implementation process Detect abnormalities as they occur Develop an implementation process to ensure quicker response to problems
Note: A second day of proscribed activities is available. On the second day the organization will identify several areas of concern that then will be developed, under supervision, using poka yoke strategies. CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00
248.358.3003 | www.aiag.org
Taking Effective Corrective Action: Using the 8-D Approach

This two-day training course presents the 8-D model as an efficient and effective methodology for determining, planning, verifying and documenting corrective actions. You will be introduced to planning for improvement using easily understood and implemented tools that will result in positive, innovative, and effective actions. The tools include a questioning technique that establishes a method by which various teams with diverse backgrounds can determine necessary planning steps and will result in positive actions. The 8-D approach assists teams in ensuring that all necessary steps are addressed and that an efficient and consistent communication of the results of the team activity is made. Course Objectives Apply corrective action Describe the 8-D approach Demonstrate congratulating the team CEUs Dates Course Time 1.5 April 26 27 8:00 a.m. 5:00 p.m. September 26 27 Pricing Member: $625.00 List: $825.00 Demonstrate the questioning technique Complete practical exercises Utilize the 8-D approach with specific performance
Training: Problem Solving and Error-Proofing
Auditor Certification Courses

Earn Your Internal or Lead Auditor Certification
Internal and lead auditors assist your company in maintaining a seamless quality management system and in meeting fast-changing, customerdriven requirements. Using industry methods and tools, our auditor classes help you drive continuous improvement throughout your quality management system. Our auditing courses zero-in on the knowledge and skills you really need to improve the performance of your quality management system. All of the courses listed below can be held on-site at your facility. For more information and to request a price quote, please call 248.358.3003.
Auditor Certification Courses

ISO/TS 16949 ISO/TS 16949 Certification Body Auditor Certification Course ISO/TS 16949 Certification Body Auditor Certification Evaluation ISO/TS 16949 Supplier Auditor Certification ISO/TS 16949 Supplier Auditor Recertification RABQSA-Certified ISO 9001 Internal Auditor Training with ISO/TS 169949 Automotive Emphasis RABQSA-Certified ISO 9001 Lead Auditor Training with AIAG ISO/TS 16949 Supplier Auditor Certification ISO 14001 RABQSA-Certified ISO 14001 EMS Lead Auditor Training
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Training: Quality/Innovation
Quality/Innovation
Advanced Quality Function Deployment (QFD)
This workshop is designed for professionals committed to driving the Voice of the Customer into their organizations. It will give you intensive, hands-on experience with QFD and its implementation. Course Objectives Obtain critical customer voices based on functional and aesthetic needs Develop a plan to deploy the critical measures and targets to ensure that the final product matches what the customer wants Determine how to measure the critical customer voices Dates Course Time March 20 22 8:00 a.m. 5:00 p.m. June 26 28 Establish priority based on whats most important to the customer needs and on how the customer rates the companys and the competitors products September 11 13 Pricing Member: $2,100.00 November 28 30 List: $2,400.00
Cost of Quality Workshop

The cost of quality has been a subject of discussion for over 45 years but is rarely used as a management tool. Instead, it is typically used to provide a means of measuring defects in manufacturing. But, defects occur everywhere in an organization and quantifying them in financial terms makes it easier to identify, prioritize and target those that are high leverage for corrective action. Cost of quality helps ensure we manage quality in the same way that we manage the rest of the organization, using money. Course Objectives Identify the price of nonconformance Apply the use of these concepts to accelerate your companys quality improvement efforts Dates Course Time April 18 8:00 a.m. 3:00 p.m. July 25 Identify the price of conformance Calculate your companys Cost of Quality October 26 Pricing Member: $325.00 List: $425.00
Innovation Overview for Executives

Executives will get a clear view of the innovation strategy and process. At the conclusion of this course, executives will leave with specific ideas for revenue growth and key tools for leadership to launch a culture of innovation. Executives will also run a diagnostic of innovation for their organization and develop an action plan to lead innovation. Target audience: CEOs, COOs, CIOs, vice presidents, executive directors, directors and innovation champions. Course Objectives Understand the need for innovation in the knowledge age and its relationship with sustaining profitable growth Practice the breakthrough innovation methodology for leading innovation in your organization Develop a take-away action plan for your leadership team Prerequisite Dates Course Time Understand the breakthrough innovation framework consisting of Rule of 2, brain processes, portfolio of innovations, theory of innovation, innovation deployment and innovation room Clarify any issues or uncertainties about the process of innovation and required resources to institutionalize innovation
Bring corporate operational and financial performance data to better understand benefits of innovation. March 6 8:00 a.m. 5:00 p.m. May 21 August 6 Pricing Member: $595.00 November 7 List: $695.00
Innovation: The T.E.D.O.C. Methodology

Innovation has become necessary in good and bad times in the current global economic environment. This Breakthrough Innovation framework has been developed to help individuals and organizations maximize their utilization of intellectual resources, generate savings and develop new opportunities for revenue growth. This methodology consists of five phases: (1) Target, (2) Explore, (3) Develop, (4) Optimize and (5) Commercialize. Target audience: Quality managers and practitioners, engineers, manufacturing managers.
248.358.3003 | www.aiag.org
Course Objectives Understand the need for innovation in the knowledge age Gain an overview of the Breakthrough Innovation framework of Rule of 2, brain processes, portfolio of innovations, theory of innovation, innovation deployment and innovation room Prerequisite Dates Course Time Bring your own laptop to do in-class research. March 7 8 8:00 a.m. 5:00 p.m. May 22 23
Learn the creativity process and be able to generate many ideas quickly when necessary Practice the Breakthrough Innovation methodology for developing innovative solutions on-demand and in real time for businesses August 7 8 Pricing Member: $625.00 November 8 9 List: $825.00
Introduction to Business Process Innovation

Especially designed for managers and practitioners (white-collar, non-engineering), this course focuses on business process innovation. Business Process Innovation (BPI) is a collaborative effort designed to deconstruct and re-engineer processes. In doing so, BPI identifies hidden problems and problems perceived to be impossible to solve. Going beyond improvement, BPI is used to inventively solve these problems ensuring that expectations are met and often exceeded. This course helps participants learn how structured approaches to innovation can be used to leveraging subject matter experts expertise and knowledge of their company, customers, suppliers, processes and problems to analytically identify, define, analyze and solve complex business problems and mitigate risks associated with implementation. BPI can be used to deliver practical solutions that range from incremental improvement to a radical re-invention. Course Objectives At a high level, the course will introduce leaders to the following topics: Basic methods, tools and techniques for day-to-day practitioners Includes situation analysis, synthesis of solutions and preparation for implementation of results and utilization in general day-to-day problem solving Utilizes business/process examples Dates Course Time March 16 8:00 a.m. 5:00 p.m. June 11
What is innovation? What is Structured Innovation? How innovation has and is continuing to change The breadth and depth of structured innovation The emergence of innovation into all areas of business December 14 List: $425.00
September 19 Pricing Member: $325.00
Introduction to Structured Innovation for Engineers, Scientists and Related Managers

Structured Innovation is a collaborative effort designed to deconstruct and re-engineer technological systems. In doing so, Structured Innovation analyzes a particular situation to reveal hidden problems and problems perceived to be impossible to solve. Going beyond analysis, processes are used to generate a comprehensive set of ideas, develop concepts and inventively solve problems in such a manner as to ensure that expectations are met and often exceeded. This course helps participants learn how structured approaches to innovation can be used to leverage subject matter experts expertise and knowledge of their company, customers, suppliers and processes. Furthermore, participants will learn to analyze and synthesize information to solve intractable problems and mitigate risks associated with implementation. Structured Innovation can be used to deliver practical solutions that range from incremental improvement to a radical re-invention of technological systems. Course Objectives At a high level, the course will introduce leaders to the following topics: Basic methods, tools and techniques for day-to-day practitioners Includes situation analysis, synthesis of solutions and preparation for implementation of results and utilization in general day-to-day problem solving Utilizes engineering examples and exercises Dates Course Time March 5 8:00 a.m. 5:00 p.m. June 1
What is innovation? What is Structured Innovation? How innovation has and is continuing to change The breadth and depth of structured innovation The emergence of innovation into all areas of business November 13 Member: $325.00 List: $425.00
September 7 Pricing
248.358.3003 | www.aiag.org
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Introduction to Structured Innovation for Leaders

What is Structured Innovation? Structured Innovation is a collection of teachable and customizable methods, tools and techniques that leverage subject matter knowledge to envision and drive toward an ideal future state more effectively than optimizing or improving the present condition. Structured Innovation (foundationally based on the integration of structured approaches to innovation, competitive/business intelligence; strategic planning; analysis of market demand; the evolution of systems; and the psychology of innovation) has universal applicability throughout all areas of for-profit, non-profit and government entities. Course Objectives At a high level, the course will introduce leaders to the following topics: What is innovation? What is Structured Innovation? The emergence of innovation into all areas of business Advanced methods for professionals Managing innovation for growth and profit Developing innovation as a core competency Dates Course Time March 23 8:00 a.m. 12:00 p.m. June 8
How innovation has and is continuing to change The breadth and depth of Structured Innovation Basic methods, tools and techniques for day-to-day practitioners Expanding leadership vision, enhancing decision making and developing strategy December 7 List: $495.00
September 14 Pricing Member: $395.00
Lean Design
More than 80 percent of all poor quality and high cost is set in motion at the early design stage. Do you spend too much time, too late in the game; working in the wrong place on fixing your product quality, cost and value problems while ignoring product design? This course gives you a proven method product teams can use to deliver repeatable success. You learn a measurement system that will keep you and your team on track. This course is ideal for those who want to expand the benefits of lean thinking beyond the factory floor to product and process design. Target audience: product engineering, manufacturing engineering, quality or process improvement practitioners, supplier quality, project team leaders, engineering directors, and Lean Six Sigma facilitators. Course Objectives The objective of this course is to move the principles of lean thinking up to the early product development phase. Participants will learn how to design products that deliver optimum value while preventing waste (cost, quality, time) right from the start. They will know how to apply Lean Design as both a noun and a verb. Used as a noun, Lean Design means a product that will deliver high value with low waste across its entire life cycle. As a verb, the term describes the design practices used to create such a product. In either case, the primary message is that both the process and the product that results from it must deliver greater value with less waste than conventional product efforts. Today product design is everybodys job. This course gives a systematic, step-by-step way for anyone to apply Lean Design to any product, service or business process. Dates Course Time March 14 15 8:00 a.m. 5:00 p.m. June 6 7 September 26 27 Pricing Member: $625.00 December 12 13 List: $825.00
Managements Role In Quality

Management often considers quality to be a technical function, not a management function. In fact, its managements responsibility to provide a clear performance standard and definition of quality; if they dont, employees develop their own. The resultant operational inconsistencies produce problems causing companies to have extensive field service or dealer networks skilled in rework or resourceful corrective action to keep customers happy, but at a very high cost. Personnel start to believe that error is inevitable and is just a cost of doing business; they see no way to change. Management wants to change things, but isnt sure what to do or how to do it. Course Objectives This two-day session provides managers with a step-by-step road map for causing quality and creating a prevention-oriented culture. Participants will be prepared to implement this simple but effective process immediately, creating a company where organized activities happen the way they were planned, efficiently, effectively and consistently. Dates Course Time April 16 17 8:00 a.m. 5:00 p.m. July 23 24 October 22 23 Pricing Member: $625.00 List: $825.00
248.358.3003 | www.aiag.org
Managements Role in Quality Train-the-Trainer

When it comes to improving an organization, people can only do what they know how to do. The successful implementation of a quality process requires training everyone in the workforce so they understand the need to improve and the actions they can take to cause positive change to occur. Training employees should result in them abandoning any ineffective conventional wisdom and adopting the concepts, tools and skills that create a deep seated determination to ensure the right things happen right each and every time. Because training only works when its put to work, this two day course provides participants with a proven methodology for not only educating a workforce, but encouraging them to act on the knowledge theyve acquired. Prerequisite Dates Course Time Completion of the Managements Role in Quality course. October 24 25 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00
Parameter Design
This workshop is designed for those individuals directly working on product and process development interested in optimizing the functional performance of their products and processes at low cost. Attendees learn how to select low cost, nominal design and process parameter values that produce stable, adjustable output in the face of changing, uncontrollable variables. Course Objectives Optimize designs using the following: Nominal-the-best response methodology Dynamic response methodology Ideal function Standard signal-to-noise ratio Dates Course Time March 27 29 8:00 a.m. 5:00 p.m. June 19 21 Describe the basic concepts of Design for Six Sigma (DFSS) Apply appropriate robust design strategies
August 28 30 Pricing Member: $2,100.00
December 4 6 List: $2,400.00
Quality Function Deployment (QFD) Overview

This workshop is designed for professionals committed to driving the Voice of the Customer into their organizations. It will provide you with an overview of the QFD concepts and its implementation strategy. Course Objectives Identify and describe the history, background and uses of QFD Identify and describe the four basic phases of QFD used in planning and deployment Describe how QFD can be implemented into your own organization Dates Course Time March 19 8:00 a.m. 5:00 p.m. June 25 Apply the basic mechanics of QFD to build a house of quality Identify and describe how other powerful tools integrate and compliment the QFD process September 10 Pricing Member: $700.00 November 27 List: $800.00
The Role of the Executive in Quality

Quality pioneer Edwards Deming said, it is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to that is, what they must do. No approach to improving quality and creating a quality culture can be successful without the sustained involvement and participation of the organizations executives. Course Objectives In this half-day session, executives will learn how much a lack of quality may be costing in real dollars. They will also learn how to create an organization that will give its customers exactly what they have been promised and to reduce costs at the same time. Dates Course Time March 30 8:00 a.m. 12:00 p.m. June 13 September 21 Pricing Member: $595.00 List: $695.00
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Training: Quality/Innovation; Special Process System Assessments
Tolerance Design
This workshop is designed for those individuals directly working on product and process development to characterize, optimize, tolerance, and control product and process performance. Course Objectives Describe the basic concepts of Design for Six Sigma (DFSS) Identify and describe the features and uses of Quality Loss Function (QLF) Dates Course Time March 26 8:00 a.m. 5:00 p.m. June 18 Describe the role that parameter and tolerance design play in the development process Apply Tolerance Design using QLF strategies and tools August 27 Pricing Member: $700.00 December 3 List: $800.00
Value-Based Innovation
Creativity, invention, design and innovation are often confused. Innovation is a holistic process involving the entire organization of a commercial enterprise, whereas invention is a discrete event, typically performed by specialist individuals or very small teams. Innovation should be seen as an integral part of everyones task rather than the responsibility of a separate department and a few specialists. This course will show you how to change innovation from a mystery into a method. Course Objectives The objective of this course is to show how participants can systematically discover new breakthrough opportunities and deliver them in far less time, better quality and less cost. Participants will learn how to recognize opportunities long before competitors awaken to them. They will know how to apply innovative thinking to the task of shaping solutions for these opportunities. And they will be able to use measurement at the early innovation stage to determine whether their innovation solution is the best one. This course includes an InnovationCube User Kit that can start the journey to success immediately. In this hands-on course, you will immediately apply what you learn to your own challenge. You take away real solutions, not theory. Dates Course Time March 12 13 8:00 a.m. 5:00 p.m. June 4 5 September 24 25 Pricing Member: $625.00 December 10 11 List: $825.00
VDA 6.3 Overview

This course will cover the material in the German-defined Verband der Automobilindustrie automotive standard VDA 6.3 to provide insight into the requirements to help organizations implement a compliant system. Target audience: Quality practitioners and managers, project leaders and planners.
Special Process System Assessments
Understanding the Heat Treat, Soldering and Welding Special Process System Assessments
Find out how to effectively use the Heat Treat, Soldering and Welding guidelines to evaluate the control and management of your processes and deliver quality parts and materials. If you are involved in the implementation of, maintenance of, and/or compliance of a heat treat, soldering or welding system assessment, this course will give you the tools necessary to understand and learn how to use the system assessments as a foundation to assure control of your processes. Course activities are designed to help you implement an assessment within your own organization and include the development of an audit plan. Course Objectives What is required to complete a special process assessment How to determine objective evidence How to complete the cover sheet, assessment and job audit Note: This is not a technical class and does not cover processes in a technical manner. CEUs Dates Course Time 0.8 May 11 8:00 a.m. 5:00 p.m. October 17 Pricing Member: $325.00 List: $425.00
248.358.3003 | www.aiag.org
Understanding the Plating and Coating Special Process System Assessments

If you are interested in the Plating System Assessment and Coating System Assessment, this overview course covers the tools that are the foundation of the special process assessments. Learn how to use the tool as a foundation to ensure control of the special processes, as well as to deliver quality parts and materials. This overview course covers the coating and plating special process system assessments. Course Objectives Requirements for assessment procedures and frequencies Documented assessment procedure, checklists, and best practices Using the automotive process approach to show how to effectively use: The system audit The job audit forms The process tables Internal assessment process and assessor qualifications How to use the automotive process approach for effective auditing Develop an audit plan to be used as a guide within your organization
Training: Special Process System Assessments; Supply Chain Management
Note: This is not a technical class and does not cover processes in a technical manner. CEUs Dates Course Time 0.8 April 25 8:00 a.m. 5:00 p.m. September 17 Pricing Member: $325.00 List: $425.00
Supply Chain Management
Global MMOG/LE Implementation Training Level 1

This course is designed to improve materials management efficiency and effectiveness in your supply chain leveraging the Global Materials Management Operations Guideline Logistics Evaluation (MMOG/LE). MMOG/LE is the global standard for supply chain management processes that reduces costs from errors, waste, and workload for suppliers and customers. You will learn to complete the MMOG/LE assessment tool, identify gaps and prepare action plans enabling you to implement a world-class supply chain management system within your organization. This course is designed for all levels of an organization that want to better understand MMOG/LE and benefit from its implementation. MMOG/ LE focuses on the supply chain management function, thus attendance by supply chain personnel is strongly recommended. Leadership and staff functions from manufacturing, supply chain, purchasing, IT, and quality are also encouraged to attend. This classroom setting is designed to interact with the instructor, complete group exercises and allow you to network with other users and OEM representatives. Registration includes an electronic copy of the Global Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE Version: 3). Course Objectives Introduction and general overview of MMOG/LE How to implement the MMOG/LE Assessment within your organization How to navigate and complete the MMOG/LE assessment tool How to achieve and implement a world-class supply chain management system
MMOG/LE Tool Highlights Assessment: Contains 206 criteria questions that guide the assessment of the supply chain processes against industry best practices. Each criterion includes an explanation of its importance and benefits. The assessment generates a score and classification that can be used to benchmark the organizations results. Gap Analysis: Supports the development and management of action plans. User-friendly functions include the filtering options, data validation, and color coding to highlight areas that require attention. Corresponding comments from the assessment are displayed on the gap analysis for each criterion. Radar Charts: Displays the overall scores attained for each chapter along with the total score and resulting classification. Progression Chart: Provides a graphical representation of the scoring progress for attaining level A classification based on the action plan target dates entered in the gap analysis. Upon course completion, you will be able to: Understand the benefits of the MMOG/LE assessment process Explain each section of the MMOG/LE Perform a self-assessment on your operations CEUs Dates Course Time 0.8 February 1 June 6 8:00 a.m. 5:00 p.m. March 7 July 11 April 4 September 5 Pricing Member: $350.00 May 2 November 7 List: $495.00 Identify the roles and responsibilities within the assessment process Perform a gap analysis Understand how to achieve and maintain Level A
248.358.3003 | www.aiag.org
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Training: Supply Chain Management; Universal Quality Management System
RFID Essentials
Learn RFID technology and how to benefit from it in this highly interactive and visual Web-based learning experience. Speed your deployment and ROI. This online training provides a comprehensive, vendor-neutral introduction to RFID. Its ideal for information technology, operations, engineering, and finance professionals who want to quickly familiarize themselves with RFID technology without spending days or weeks sitting in a classroom. You will acquire the working knowledge needed to: Identify the most promising applications Select the right RFID architecture for each application Talk more knowledgeably with vendors Speed your organizations implementation and return on investment Course Objectives Overview of automatic identification technologies Marketplace and trends Applications, including more than 20 examples of applications delivering ROI Data security techniques and privacy considerations Integrate RFID data with your back-end system for business intelligence Implement appropriate measurements that demonstrate a projects contribution RFID technology and standards (active and passive; hardware and software) Implementation in the enterprise In-depth business cases and measurement techniques
This course can be completed in approximately eight (8) hours and includes an optional final exam and certificate. Organizations can also license the course for a one year period to accommodate multiple users. Pricing 1 4 Users* 5 9 Users* 10+ Users* *Price per user Members Only: Bundled Pricing for Enterprises** 15 Users 300 Users Member: $5,000.00 Member: $25,000.00 75 Users 5,000 Users Member: $15,000.00 Member: $100,000.00 Member: $439.00 Member: $399.00 Member: $339.00 List: $589.00 List: $539.00 List: $459.00
** License period: 1 year
Universal Quality Management System
Developing Employee Training

Acquire the skills to assess the training needs for your employees in order to implement a quality management system. You will also learn how to develop, deliver and evaluate the training. Create a training action plan and gain training experience with practice training sessions. This one-day course is recommended for representatives of your organizations implementation team, internal trainers and those who are interested in developing internal training capabilities. Course Objectives Train internal trainers to successfully plan and deliver training Demonstrate effective training skills Prepare for and practice training utilizing participant materials, visual aids, location CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Develop an employee handbook Plan for training based on the purpose, audience and length of course
248.358.3003 | www.aiag.org
Training: Universal Quality Management System
Effective Audit Findings for Continual Improvement

Do your organizations audit findings have missing criteria or lack objective evidence? Are they difficult to interpret or do they lack a focus on continual improvement and fail to add value? ISO standards call for an organization to demonstrate continual improvement. Audit findings are an effective method to facilitate the necessary improvements within a quality management system. However, findings and nonconformity statements are not always clearly documented or value-added to an organization. This one-day course is designed to mitigate incomplete findings, as well as those that dont meet the intent of the process approach, have missing criteria or have incomplete objective evidence. This course uses a practical approach to explain how to develop and document effective findings and nonconformity reports. Using workgroup activities and hands-on participation, instruction will help quality managers and organizations improve the quality of the findings written by internal auditors. Furthermore, it can assist an organization in improving how it receives and interprets findings from second- and third-party auditors with the ultimate objective of quality management system improvement. Internal auditors, management representatives, second-party auditors and certification body auditors will benefit from this valuable course. Course Objectives The intent of findings and nonconformity reports What it takes to write an effective finding Explanation of the importance of a nonconformity statement CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Identification and explanation finding criteria Explanation of how to formulate a finding conclusion Explanation of how to verify the corrective action to mitigate findings
Leading Process-Based Systems

This class begins with an explanation of the role of top management. Concepts of strategic, tactical and operational management are explored. Through group activities and individual participation, gain skills to develop and manage a Quality Management System (QMS) and/or Environmental Management System (EMS) implementation plan for your organization. Implementation planning includes identifying the basic types of planning, key project elements, key milestones and essential planning tools. This one-day course is recommended for management/executive groups, steering committee members, implementation teams and other key implementation individuals. Course Objectives Demonstrate an understanding of the role of Top Management Complete strategic, operational and tactical GANTT charts of implementation process Outline essential registration steps Develop project maintenance tools CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Distinguish the differences between strategic, tactical and operational planning Apply planning tools to the ISO 9001, ISO 14001 and/or ISO/TS 16949 implementation process Assign specific implementation tasks and responsibilities
U.S. Customs and International Trade

Maintain a Compliant Trade Program
In December 1993, NAFTA was signed into law. The Mod Act (Customs Modernization and Informed Compliance Act) has shifted the obligation for correct classification, appraisement and admissibility determinations to the importer, subject to double checks by Customs. AIAG helps ensure that your organization stays informed and compliant with customs regulations. To this end, AIAG offers: In-depth customs information kits and publications. Annual conferences that explore updates and current issues. Training programs on Harmonized Tariff Schedules and NAFTA Content Reporting.
Training: Universal Quality Management System
Mastering the Process Approach Step-by-Step

Are you struggling to understand the process approach and the benefits you can achieve from it? ISO standards require all manufacturing and service industries to not only understand, but also implement and monitor a Quality Management System (QMS) using a process approach. Whether your organization processes foods, manufactures aerospace components, assembles automotive modules or delivers furniture, you need to understand the fundamentals and benefits of the process approach if you plan to become, or are currently certified to an ISO standard. This one-day course walks you through the process development tools (i.e., process turtle) demonstrating how to use them and explaining the difference between an elemental approach with threads-through clauses as opposed to the process approach with process audit trails. Instruction begins by defining the process approach, teaching you how to benefit from process development tools and how to design effective processes in order to gain management support. You gain hands-on experience with process definition and document development and use actual examples to demystify QMS implementation and assessment. With a focus on understanding customer requirements as process inputs, instruction explores the concept of criteria and the importance of understanding the entire scope of customers to achieve operational objectives and affect improvement. Internal auditors, management representatives, process owners, process implementers, quality personnel, certification body auditors, and secondparty auditors will benefit from this course. Course Objectives The process approach, process-based QMS and customer requirements Process mapping used to support process documentation and management CEUs Dates Course Time 0.8 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $325.00 List: $425.00 Elemental vs. process approach with process audit trails The process turtle used for process development Cascading metrics used to ensure effective process monitoring and analysis
Measurement, Data Analysis and Continual Improvement

In this two-day course, obtain practical experience in identifying appropriate measurement tools and analyzing the data they provide all with the goal of improving customer satisfaction. This course provides a review of ISO 9001:2008 and ISO/TS 16949 Section 8 and an introduction to three levels of tools/techniques useful in measurement, data analysis and continual improvement: elementary, intermediate and advanced. Gain insight into how measurement, data analysis and continual improvement lead to process control, product conformity, and, ultimately, customer satisfaction. Learn to confirm levels of effectiveness and efficiency for measurement, data analysis, and continual improvement activities. Course Objectives Translate critical linkage from process control to product conformity to customer satisfaction and how the underlying principles, approach and tools of ISO 9001 and ISO/TS 16949 can help you achieve your goal of customer satisfaction Participate in team activities that help you identify which measurement and analytical tools are appropriate for various situations CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Correct and prevent problems by appropriately using measurement and analytical tools Use measurement and analytical tools from Pareto analysis and GANTT charts to scatter diagrams and activity networks Compare and contrast proactive versus reactive approach to measurement of performance
248.358.3003 | www.aiag.org
Training: Universal Quality Management System; Warranty Management
Value-Added Documentation
Learn to document a Quality Management System (QMS) effectively. You will leave with real work accomplished real documentation for your company. Through group activities and individual participation, you will understand what documentation is needed and how to write it concisely. Most of all, you will learn how to complete it efficiently and how it will benefit you and your company. This two-day course is recommended for anyone who needs to create job descriptions, work instructions, procedures, quality manuals, quality plans or a document numbering system, plus trainers who want a better way to teach documentation. Course Objectives Demonstrate the ability to use documentation to help you achieve your business objectives Utilize document control methods Identify reasoning behind documentation requirements Develop an outline of a quality manual CEUs Dates Course Time 1.5 This course is available on demand. To schedule a training date, please contact AIAG at (248) 358-3003. 8:00 a.m. 5:00 p.m. Pricing Member: $625.00 List: $825.00 Explain why documentation is needed Create typical documentation structures Write quality manual procedures, work instructions, quality plan and maintain records Write your documentation under the coaching and supervision of your instructor
Warranty Management
Integrating the Consumer-Centric Warranty Management Guideline (CQI-14) Into Your Business
The Consumer-Centric Warranty Management Guideline (CQI-14) provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop practitioners well versed in the tools provided in the CQI-14 manual in order to provide a warranty process that utilizes best practices. Team involvement in the training is encouraged, when possible, to provide companies with trained practitioners who have the insights and knowledge to address issues that occur in the field. In this course, learn how to analyze and investigate issues that have No Trouble Found, and adopt a standardized approach to understanding No Trouble Found problem solving, and directions for preventing those issues once and for all. This one-day course is recommended for individuals who participate in cross-functional teams, and for anyone wishing to gain a better understanding of root cause methodologies. Course Objectives Introduction: Why Consumer Centric Warranty Management An introduction to warranty Benchmarking the warranty management process Understanding the decision tree for No Trouble Found, its use and case study applications CEUs Dates Course Time 0.8 April 19 8:00 a.m. 5:00 p.m. June 14 September 13 Pricing Member: $325.00 List: $425.00 Defining and understanding industry goals The role of upper management How to use the guideline How to carry out a system assessment for warranty
248.358.3003 | www.aiag.org
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26200 Lahser Road, Suite 200 Southfield, MI 48033 p: 248.358.3003 | f: 248.799.7995 | www.aiag.org
AIAG Special Events and Conferences

Save the Date for 2012 AIAG Events
Brush-up on your skills or learn something new by attending AIAG networking events, Town Hall meetings, and annual conferences. AIAGs annual conferences are destined to be the must see events for manufacturing-based companies and their stakeholders.
Corporate Responsibility Summit

March 6 7, 2012
Supply Chain Summit

May 8 9, 2012
Quality Summit
September 17 18, 2012 These events will be held at the MSU Management Education Center in Troy, Michigan. Save the dates now to ensure your participation in these special events.

2012 AIAG Catalog

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Essential Standards, Guidelines, Tools & White Papers

Available in print or electronically for you and your entire organization

Training & Certification Programs

Your days of going it alone can end.

The Catalyst for Peak Performance

AIAG: The Catalyst for Peak Performance

2012 Publications & Training Directory

Publications: Automatic Identification

Publications, Guidelines and Industry Standards

2-D Symbology White Paper

Automotive History of Data Identifiers and Benefits of Product Identification

Gas Cylinder Identification Label Standard

Single user license

Global Transport Label Standard for the Automotive Industry

Single user license Site license

Item Level RFID Standard

2012 Publications & Training Directory

Parts Identification and Tracking Application Standard

Publications: Automatic Identification; Customs

Single user license Single user license Site license

Single user license Site license

Returnable Transport Item Tracking (RFID Pilot) White Paper

Single user license

SCACTIL Standard Carrier Alpha Code Trailer Identification Label

Trading Partner Labels Implementation Guideline

Single user license Single user license Site license

Vehicle Emission Configuration Label Standard

Vehicle Identification Number (VIN) Label Application Standard

Single user license Site license

2012 Publications & Training Directory

Publications: Customs; Electronic Commerce

Information Kit for Customs: Compliance Under the MOD Act

Information Kit for Importing into Canada

Information Kit for Importing into Mexico

Single user license

Information Kit for Importing into the United States

Single user license Single user license Site license

Supplier Content Reporting Requirements Workbook

Single user license

Supply Chain Security Toolkit for the Automotive Industry

Single user license Single user license

Collaborative Computing White Paper

Member Benefit! AIAG Members can download this document free

2012 Publications & Training Directory

DELFOR (Delivery Message Forecast)

Publications: Electronic Commerce

EDI Presentation White Paper

Member Benefit! AIAG Members can download this document free

EDI/XML Project Planner

Single user license

Member Benefit! AIAG Members can download this document free

Electronic Commerce Message Routing

Member Benefit! AIAG Members can download this document free

Electronic Commerce Message Routing on TCP/IP Networks

Member Benefit! AIAG Members can download this document free

Electronic Proof of Delivery Guideline

Global DELJIT Message (Just in Time Delivery)

Global INVOIC Message (Invoice)

Implementation Guidelines for UN/EDIFACT Orders

Member Benefit! AIAG Members can download this document free

2012 Publications & Training Directory

Publications: Electronic Commerce

Implementation Guidelines Version 004010AIAG