Trisha Still

Customer Service
stilltcash@hotmail.com - (602) 918-4523
To secure a rewarding and challenging position that offers growth, responsibility, and knowledge; plus, the opportunity to utilize key talents and skills.

Work Experience

Back Office / Clerical Support Consultant

TCS OUTSOURCE SERVICES April 2010 to Present
Work as a onsite/offsite consultant providing back office and clerical support for small businesses in the Phoenix metro area. Support functions include processing and maintaining accounts payables and receivables, general ledger records, quarterly/annual tax preparations for delivery to company designated CPA firms; as well as, maintaing current files and records for business operations including vehicle mileage reports, out-of-office expense reports, daily and monthly business ledgers.

Lead Front-Office Administrator

KEIFER MEDICAL PRACTICE July 2009 to March 2010
Responsibilities included incoming patient calls, scheduling and managing patient appointments and reception; placing and return all medical related calls for doctor, as well as pharmacy calls for patient prescriptions. Also created and managed confidential patient charts; prepared radiology requests and medical preauthorizations when required for radiology and other medical procedures.

Client Service Specialist

FRESH START WOMEN'S RESOURCE FOUNDATION October 2006 to June 2009
Provided receptionist/office support for all departments, creating and organization of weekly workshop class schedules; conducted Fresh Start Orientation for clients and trained all intern volunteers. Duties also included assisting Company Director with planning and scheduling of daily/weekly business tasks and events; and, assisting Volunteer Manager with schedule preparations and company policy and procedures revisions.

Business Center Associate/Concierge

PHOENICIAN RESORT November 2003 to September 2006
Provided secretarial/word processing services to resort conventions and guests, and worked as liaison between the resort and convention service managers. Responsibilities also included managing needs

of convention attendees and selling additional resort services and features, i.e. dinners, gift cards, spa, floral, etc.

Senior Teller/Vault Teller

NATIONAL BANK OF ARIZONA October 1989 to July 2003
Assisted customers with banking transactions including deposits, withdrawals, inquiries, demand deposits. Supervised teller requests for approvals and overrides; and, conducted training sessions for new tellers. Ordered and shipped large amounts of currency within branch limits; acted as vault and merchant teller, audited teller drawers and reports, administered customer overdraft reports.

Human Resource Assistant

NATIONAL BANK OF ARIZONA July 1985 to October 1989
Receptionist and administrative support for HR department; responsible for all new hire applicant paper work, new hire payroll; and, creation and direction of weekly orientation events for new hires.

Education

Associates Glendale Community College - Glendale, AZ

1982 to 1984

Additional Information

QUALIFICATIONS Excellent customer service, organizational and time management skills Current desktop software and database management skills, and operational efficiency Self-starter and valuable team member for all levels of administrative and client service related projects