TableofContents

ActivBoards ............................................................................................................................ 2
WhatversionofActivBoarddoIhave? ..........................................................................................................................2
ActivBoardversion1 ..............................................................................................................................................................2
ActivBoardversion2 ..............................................................................................................................................................2
ActivBoardversion3 ..............................................................................................................................................................3
ConnectivityIssues ................................................................................................................. 3

ThecomputerisconnectedviaUSBandthependoesnotfunction.Theproblemistheboardisnot
beingdetected. ..........................................................................................................................................................................3
HowdoIcleantheActivBoard?.........................................................................................................................................4
WhatdothecolorsoftheAB3Flameindicate? .........................................................................................................5

PenIssues............................................................................................................................... 5
Mypenistoosensitive.Mycursorjumpsaround.Randomlinesappear. ......................................................5
Thepeniscracked. ..................................................................................................................................................................6
Thepennibisworndown....................................................................................................................................................6
Thepenwillnotworkafterusingitwiththeslate. ..................................................................................................6
ProjectorIssues ...................................................................................................................... 6
GeneralLCDProjectorCareGuidelines..........................................................................................................................6
Fordetailedinstructionsontheuseandcareofyourprojectorpleasereadtheusermanual. ............6
Checkandcleanthefilterregularly. ................................................................................................................................6
TheimagefromthecomputerdoesnotappearontheActivBoard...................................................................7
Theimageonthescreenisdiscoloredordistortedinsomeway.......................................................................7
SoundIssues........................................................................................................................... 7
Soundwillnotwork................................................................................................................................................................7
NosoundiscomingthroughtheAB3ProspeakerswhenplayingQuickTimefiles. .................................7
Thereisafaintbeepingsoundfromtheprojectoratregularintervals. ..........................................................7


ActivBoards
What version of ActivBoard do I have?
ActivBoard version 1

o Characteristics
o Serial or USB connection
o Firmware: version 2.xx
o Uses ActivPens 2 and 3

ActivBoard version 2

o Characteristics
o Serial or USB connection
o Firmware: version 3.xx
o Uses ActivPens 2 and 3

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ActivBoard version 3

o Characteristics
o USB powered
o Firmware: version 8.xx
o Uses ActivPens 4 (Teacher and Student)

ConnectivityIssues

The computer is connected via USB and the pen does not function. The problem is
the board is not being detected.

o Check to make sure the board is powered.

o Verify that the driver is installed and up to date. Look in your System Tray (PC) or Toolbar
(Mac). Click on the ActivManager icon and select Control Panel.

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o Check your driver version. Compare it against the latest version on Promethean Planet to
verify that you have the most recent version. Go to http://www.prometheanplanet.com and
choose Support>ActivDrivers. If your driver is not current, update. Unplug the ActivBoard
from the computer while you install the driver and restart your computer. If the board is not
unplugged the driver may not install correctly.
o Check all connections to ensure they are secure. Check your connection through
ActivManager again.
o If you are still not connecting, reset the board. Disconnect the USB cable from the
computer. Wait 30 seconds and reconnect the USB cable. Check the ActivManager again.
o If you are still not connecting, plug the USB cable into a different port.
o You can restart your computer.
o Or swap out the computer for one that is working with a board. Test to see if that one will
connect. Alternatively take the computer in question and connect it to a different board to
see if it will connect to that board.
o Call G & G, Inc.

How do I clean the ActivBoard?

o Clean the board when the pen becomes overly sensitive, or you can feel the grit or static
build-up on the surface of the board.
o To clean you may use the following:
o Call G & G, Inc. for prices on ActivCleaning Kits
o A damp (not wet) sponge
o Mr. Clean Magic Eraser
o Dry erase board cleaner
o Water-based cleaners (glass/counter cleaners) that leave no residual film
o Do not use abrasive powders, soap, detergents, or petroleum-based cleaners or
solvents.
o Scratches cannot be repaired or removed and will make ink and stain removal in
that area difficult. Do not use metal brushes, scrapers or abrasive cleaning cloths.

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What do the colors of the AB 3 Flame indicate?

o On the AB 3 Board
o White - Good
o Yellow Connected
o Blue Pen touching the board surface
o Flashing Green Programming in progress
o Red Flashing Error/Problem

PenIssues
My pen is too sensitive. My cursor jumps around. Random lines appear.

o Recalibrate the board.

o Re-seat the nib. Pull the nib out of the pen and put it back in.
o Test the board using a different pen. If the other pen works it suggests that your ActivPen
is at fault.
o Use your pen on a different board.
o Reset your board by unplugging from the main power supply (or USB port of the computer)
for 1530 seconds.
o Test the board while all other electrical devices in the room are turned off, including lights.
o Check the Control Panel of ActivManager to make sure you have the latest driver and
firmware.
o Call G & G, Inc. 400-892-8820. You probably need a replacement pen.

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The pen is cracked.

o Call G & G, Inc. You probably need a replacement pen.

The pen nib is worn down.

o Contact G & G, Inc. for a replacement nib.

The pen will not work after using it with the slate.
o
o
o
o

Keep the pens from the slate and the board separate. They do not like to be interchanged.
Try another pen.
Unplug the USB cable from the computer and reconnect it.
Restart the software and/or computer.

ProjectorIssues
General LCD Projector Care Guidelines
For detailed instructions on the use and care of your projector please read the user
manual.
o When not in use, turn the projector off. Note: No Show is not the same.
o Never power the projector off during the initial powering on period.
o Never power on the projector during the cooling down period.

Check and clean the filter regularly.

o Turn the projector off. Disconnect the power cord. Allow the projector to cool for 30
minutes.
o Before you remove the filters, clean around the filter locations and all air vents.
o Remove the filters, clean them as instructed in the user manual, and then insert them
again.
o NO action required.

o CLEAN FILTER and maintain cleaning frequency.

o CLEAN FILTER and increase cleaning frequency.

o FILTER BLOCKED. Your projector must be fully cleaned and checked for damage.

o Contact G & G, Inc.

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The image from the computer does not appear on the ActivBoard.
o
o
o
o

Use the remote for the projector and click on Computer.

Make sure Computer 1 is set to RGB, not RGB SCART.
If you have an AV switch box, check that the correct button is depressed.
MAC: Go to System Preferences under the Apple. Click on Displays. Be sure it is set to
Turn Mirroring On.

The image on the screen is discolored or distorted in some way.

o Unplug connections from the projector to the computer and reconnect them.
o Be sure that no cables are hanging over the edge of a table. This can cause pulling away
from the computer and result in a loose connection.
o Check the VGA cable at the wall box to see that it is correctly connected and that the
connection is tight.
o Use Keystone on your remote to adjust distortions. Press the arrow keys to reshape the
image.
o If none of the above works, contact G & G, Inc. The VGA cable may need to be replaced.

SoundIssues
Sound will not work.
o See if the Computer Sound works but not the DVD/VCR.
o See if the DVD/VCR sound works but not the Computer.
o Determine if there is sound from any device.
o Check all connections. (E.g. the plug in the computer is in the headphone jack, not the
microphone jack.)
o Check that the sound is turned on and volume is raised for all devices.
o Check the A/V box to be sure the correct device button is pressed.
o Check that the mute button on the projector remote has not been selected.

No sound is coming through the AB 3 Pro speakers when playing QuickTime files.
o
o
o
o
o

Launch QuickTime.
Click on Edit>QuickTime Preferences.
Select Audio.
Change the music synthesizer to Promethean Audio Device.
Click Apply and the OK.

There is a faint beeping sound from the projector at regular intervals.

o The alarm battery is coming to the end of its life span.
o Contact G & G, Inc.

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10/13/10