How To Suffocate A Contractor

TM
June 2011
A WORLD WITHOUT FAILED PROJECTS
Issue 31
How to suffocate a contractor

By Bassam Samman CEO and Founder
What makes a great risk manager?

It is fair to say that the role of the risk manager has changed radically in recent years. With a move away from a ticklist mentality to an awareness of true risk management, the perception of risk managers has altered.
ne could list thousands of items that would negatively affect the success of a construction contractor. Nevertheless, no one can dispute that delayed approvals and delayed payment of due invoices are the two most critical issues for a contractor to survive. The timely approvals of submittals and release of progress payments are the two lungs of a contractor on any project regardless of size, type or location. Delaying those approvals will put any contractor in a very critical position that would usually lead not only to project failure but also for the contractor to fail. In this first article of two, we will review the submittal approval process or the first lung of the Contractor. In the engineering and construction industry, a Contractor must seek approval from the Clients or the Clients agent such as the Consultant on all of his subcontractors, suppliers, staff, insurance and guarantee documents, method statements, materials, shop drawings, site access and others before the Contractor can proceed with the procurement or carry out field work associated with those approvals. In other words, without those approvals, the Contractor will have very little work to be done on the project. The Contractor will not be able to start procurement and fabrication without having the Clients approval on the project submittals. Contractors have the responsibility to prepare submittals which might involve subcontractors, suppliers and the Contractor own resources. When the submittal preparation is completed, the Contractor will formally submit it to be reviewed by the Project Owner. The submittal review process could involve different parties such as the Project Owner, Consultant, Project Management Consultant as well as government authorities where permits need to be issued. The review process could result in approving the submittal or approving it with minor comments which will enable the Contractor to proceed with the material procurement, fabrication or installation. Nevertheless, many times the submittals might be rejected where the Contractor will be required to resubmit and go through the review process again. Sometimes, submittals could go through four cycles of review until they are finally approved. >>>>>>>>>>>>>>>>>Continued on Page 2
Creating value in construction projects

Creating value means creating better products. Only best quality products will be able to result in financial success of a business. But what does this mean for a construction project?
Latest trends in High-Impact Interface Management Programs for Mega Projects 7

Owner/Operators involved in mega projects continue to struggle in monitoring interface progress and risk. With a mega project typically managed in multiple scope packages, awarded contractors face interacting with one another throughout the project life cycle to establish interface agreements, despite being spread across different geographical locations and different cultures.
Why organizations must have a project management office (PMO)

Organizations who invest in programs and projects to achieve their strategic projects cannot risk their failure. For years, those organizations have struggled to deliver projects on time, within budget and achieving their set objectives. Nevertheless, in the absence of effective ownership of those project investments the chances of failure will always be more.
Other content
Aveva enables powerful information management .............................. 5 Primavera Tip ........................................................................................ 12 CMCS News ........................................................................................ 13 CMCS introduces Project Risk Management Game ............................ 15 CMCS Course News ........................................................................... 16 Client Feedback ................................................................................... 20 How good is your project management knowledge?.......................... 23 Take a Break with CMCS ..................................................................... 24 CMCS Course List .............................................................................. 26
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Continued from Page 1>>>>>>>>>>>>>>>> The reasons for the multi-review cycles could result from many reasons; some could be attributed to the Contractor himself while others to the Project Owner and his team. Some of the common Contractor related reasons include incomplete submission, deviation or non compliance with what is specified, wrong drawings among many others. On the other hand, one of the key reasons that are attributed to why Project Owners reject submittals is that to buy time when they are short on resources. In this case, the Project Owner and/or his team will delay providing comments on submittals although they could have done it immediately after receiving the submittal for review. Many project owners, consultants, project management firms and contractors are becoming aware of the unrecoverable damages that delay submittal approvals to the project success. Accordingly, they have started introducing some good practices to ensure that the threat of delayed submittal approvals is minimized. The first of those practices is to require the Engineering Consultant to come up with a detailed list of all material, sample and method statement submittals that the Contractor is required to prepare. The submittal log should provide reference to the Contract specification, conditions of contract, drawing, bill of quantity or any other contract document for which this submittal requirement was stated. Of course this does not eliminate the Contractors responsibility for developing a detailed submittal log that will also cover all shop drawings, permits and other submittals that are required by the contract. A second good practice is to link the submittal log with the projects integrated master schedule (IMS) as this will provide the project participants with a logical approval need date for each submittal. By having this date, the project participants will be able to assign priorities for what submittals need to be reviewed and approved before they delay the projects milestone completion dates. The third good practice is to specify the required submittal review periods in particu2 Issue 31 June 2011
The timely approvals of contractors submittals and release of progress payments are the two lungs of a contractor on any project regardless of size, type or location
lar to those submittals that require extensive technical review by the project consultant. For example, the specifications can state that the submittal review for major mechanical equipments, which need to be itemized, will be 60 days rather than the standard 14 days required for other submittals. The same could be applied on government permits and approvals as well as submittals that have multiple parties to review and for which the standard 14 days review period will not be adequate. By making the Contractor aware of those periods during his bid submission, the contractor can allow for those extended review periods in his submittal schedule which is coordinated with the projects integrated master schedule as per the second good practice. A fourth good practice is to use a computerized submittal management system that will capture all of the submittals identified in the first good practice and group them into interrelated submittal packages. For each submittal item, the Contractor will assign the duration required to prepare the submittal, reviewing the submittal taking into consideration the estimated review duration as per good practice three and the time required to
procure the submittal equipment and material when applicable. Each submittal will be linked to the projects integrated master schedule as per good practice two to get the required approval date. This computerized submittal management system will enable the Contractor to monitor who is holding the submittal (ball in court) and how long the submittal has been with that party, the time elapsed since this submittal review process has started including all review cycles, how much time is still available for the submittal before it delays the projects schedule and details of each review cycle including comments, actions and dates. Using a computerized submittal management system will collaborate between the different parties of the contract as it can be web-enabled to allow access from different locations by the different parties. In addition, having such a system will allow linking the different submittals to their original documents such as drawings, method statements, catalogues among others. This will allow for review of those documents and add comments on those submittals using redlining tools. The fifth good practice is to require the Contractor to specify in his submittal any deviations from what was originally specified. This will help the Consultant to expedite the review process instead of trying to locate those deviations. The Contractor will be required to formally state that those are the only deviations that are included in the submittal. As most specifications are avail>>>>>>>>>>>>>>>>>Continued on Page 4
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Peter Robertshaw | SVP Global Marketing Active Risk (formerly Strategic Thought Group)
Characteristics and traits of successful risk managers
t is fair to say that the role of the risk manager has changed radically in recent years. With a move away from a tick-list mentality to an awareness of true risk management, the perception of risk managers has altered. In particular, enterprise risk management has developed from an academic concept into an important business framework with a requirement for risk managers to show leadership and advanced communication skills to achieve success both for the business and in their own careers. It is no longer sufficient for risk managers to identify a set of risks and file them in a risk register or individual spreadsheets. The days of siloed risk management are passing and there is now a demand for the integration of risk management across enterprises, operations and projects and the effective communication of risks and opportunities for informed strategic decision making. The need for skilled risk professionals is becoming increasingly important. However, it is also fair to say that few children grow up with an idea that they want to become a risk manager. So why do people get involved in risk management as a profession and what characteristics are required to become a successful risk manager?
What makes a great risk manager? To complete the questionnaire, go to: www.activerisk.com/survey
has been utilized for many decades to analyze workplace job profiles and traits. Early survey responses from a small test group of Active Risk customers, has indentified two contrasting personality types enjoying success in the area of risk management. The full survey is expected to attract hundreds of responses from across the world. The full results and analysis of the research will be published in autumn 2011. In addition to the survey Active Risk will be collaborating with leading risk practitioners from its customer base to publish a series of white papers throughout 2011 discussing key elements of the research findings.
bate has already arisen. What is the difference between the role and the goal of a risk manager? The role of a risk manager is about activity carried out on a weekly, monthly, quarterly and annual basis. While there are numerous differing opinions on the various aspects of the role of risk managers, there appears to be a consensus emerging around the main goal of risk managers if they are to be successful in meeting emerging challenges.
The risk process a telescope into the future
Active Risk has launched a major new survey of risk management professionals to discover the personality characteristics and traits of those involved in this changing role. This unique research is being undertaken in Europe, North America, Australia and the Middle East to provide a deep knowledge pool and to highlight regional differences. Risk managers will be invited to take part in the research by completing an online confidential DISC psychometric sur- The role vs. the goal of a risk manager vey. DISC is one of the most widely used In discussions with the initial test group personality profiling methodologies and of survey respondents a topic for further de-
The primary goal of a risk manager should be to be the person in the organization who always focuses on the future and uses this perspective to influence strategic decision making whether it is across a project, operation or enterprise. This involves the ability to instil into an organization the need to think about the future while the organizational instinct will be to deal with the operating pressures of today. Only with this state of perpetual sense of future can decisions be made to benefit >>>>>>>>>>>>>>>>>Continued on Page 4
Issue 31 June 2011 3
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Continued from Page 3 >>>>>>>>>>>>>> progress within the organization, operation or project. So how is the risk managers primary goal of looking to the future to improve decision making achieved? The answer lies in the implementation of a risk process to enable people to participate in information collection and sharing in a systematic way. The process becomes a lens through which todays events and emerging trends are viewed to help see the different potential futures. A robust risk process will allow the identification; analysis and mitigation of risk but more importantly it will enable conclusions to be arrived at based on analytical discussion about what might
happen in the future. Given the changing and diverse nature of risk management it is hard to predict the likely outcomes of the forthcoming survey. However, with the first results in, the emerging characteristics of great risk managers include good communication skills, flexibility, persistence, the ability to influence at all levels, balance and, on occasion, the need to be brave and risk failure itself. There is no doubt the final results will be interesting and intriguing.
Emerging characteristics of great risk managers
the survey visit www.activerisk.com/survey. You will receive a personalized profile report and a copy of the full results later in the year. You can also sign up to receive our What makes a great risk manager? series of white papers.
If you work in the risk management discipline and would like to participate in
Peter Robertshaw is VP Global Marketing at Strategic Thought Group. Prior to joining STG he held a similar role at Swedish ERP player IFS. Peter spent 12 years at software giant SAP in a number of roles including consulting, product management and marketing. Peter is also a Director of BASDA , the UK software trade body and chairs its Marketing special interest groups.

Continued from Page 2>>>>>>>>>>>>>>>> able in electronic format, the Contractor can copy and paste the originally specified specification section and add the deviations in different color. The last recommended good practice is to adopt what is known as Informal Submittal Review where the Contractor will prepare the required submittal but have it reviewed informally by the Consultant. This will allow the Consultant to provide his comments so the Contractor can modify his submittal and ensure that swift review and avoid wasting time and effort on multiple review cycles. Of course, good submittal review practices are not limited to those six listed practices. Organizations across the globe understand how critical this process is for their projects successful delivery. All project stakeholders, without exception, must take a proactive role in planning, executing, monitoring and controlling the submittal review process. Unlike other project delays, delays in material procurement are very hard to recover delays and carries very high cost when one tries to accelerate. Unlike construction activities, delayed procurement activities cannot just be recovered by working extended day hours and weekends or bringing additional resources. Accelerating procurement process, if possible, would require paying premiums for rescheduling other orders, extended working hours, air freight instead of sea or land shipping among others. In addition, delaying placement of orders could result in delays that could far exceed the amount of delay in placing orders as plants could be subject to scheduled summer shutdown, or could be subject to weather conditions such as snow and ice which could hamper getting the raw material such as marble or sea shipping as water pathways could be frozen. In conclusion, contractors, project owners, project managers and consultants need to manage the submittal in a comprehensive and proactive way to avoid harming the project that could very much result in its failure.
Did you know that . . .

90% of those working on projects do not receive professional training in project management
I M a g I n e ...
Your project team understands the value of completing project
understands the value of properly documenting project events

Your project team
If you want to know why CMCS is uniquely qualified to change your imaginations into reality, please contact CMCS at info@CMCS-MENA.com
4 Issue 31 June 2011
within budget
Your project team understands the value of finishing your project
plans on time
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aveva enables powerful information management

Mohamad Awad | Lead Information Management Consultant AVEVA
VEVA, a leader in engineering design and information management solutions for the process plant, power and marine industries will be presenting at CMCS on June 9th. Mohamed Awad, AVEVAs Information Consultant, will present The Effect of AVEVA NET Information Management Solution on Project Lifecycle and Data management. AVEVA NET is AVEVAs flagship information management solution for visualizing, validating and linking all types of data and documents. AVEVA NET supports the access and management of information across an organisation and throughout the entire lifecycle of the asset. It provides a secure environment for vendors, Owner Operators, Engineering Contractors, regulatory bodies and partners to share and collaborate on project information. AVEVA NETs open interface meets the latest ISO standards and provides a vehicle to dynamically interact with design, operations and enterprise resource applications for effective MRO. AVEVA NET is the information management infrastructure upon which AVEVAs Digital Information Hub is built. The Digital Information Hub is central to AVEVAs
Enterprise Solutions. Whether in design and construction, or throughout operations, todays increasingly complex engineering projects involve staggering amounts of data and documents, complex schedules, and huge quantities of materials and resources. Disconnected silos of incompatible data in different formats hinder both the effectiveness of short-term project execution and long-term asset management. The AVEVA Digital Information Hubs powerful information-centric technology overcomes these constraints by putting information at the centre of business operations. Integrating, controlling and exploiting all types of information - not only engineering data - throughout the entire asset lifecycle, the Hub unlocks the value of your digital assets. Whether you are an Engineering Contractor (EPC) or an Owner Operator (OO), Engineering & Design with Management & Control is combined in a single, informa-
tion-centric strategy. With a focus on information integrity, AVEVA provides software and service expertise to help take organizations take control of their vast digital assets, ensure the highest level of information quality, and synchronize it to the physical asset. In combination with AVEVAs Enterprise Solutions, AVEVA TIM, AVEVA WorkMate, and AVEVAs industry leading design and engineering applications, it creates a unique opportunity for AVEVA customers to improve information integrity, mitigate risk and maximize asset uptime. To learn more please visit: http://www. aveva.com/avevanet or contact us: middle. east@aveva.com
Since joining AVEVA 6 years ago, Mohamad Awad has managed and consulted multiple complex client projects in the Oil & Gas, Refinery and Petrochemical Sectors. Mohamad is currently the Lead Information Management Consultant for AVEVA in the Middle East region for all Business Development/Pre-Sales activities involved with AVEVA NET, AVEVAs Information management Technology.
Can you afford not to manage your projects contracts?

Having the latest status of every contract revised and projected cost at completion Having the latest status of every single change order against every single contract Having the supporting records for every contract issue, change order or claim Having the status of every delayed submittal, request for information and others
I Ma g I n e
Having objective indicators to show you how each contract is performing Having automated alerts when things are not going as good as you want Having the last status of every single progress payments requisition issued or received Having project communication channeled to those who must take action
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Creating Value in Construction Projects

Jochen Maurer | Managing Director think project! Middle East
reating value means creating better products. Only best quality products will be able to result in financial success of a business. But what does this mean for a construction project? First, lets face it, the resulting product in construction business is a building. And this product has to be the best quality to be successful on the long term. One of the main differences in construction business compared to other businesses is the fact, that the end product is the result of many participants from different companies. So, if we talk about creating better products, we have to talk about getting more quality in the overall construction process and this means we have to focus on inter-company related processes. Let me take an example from another business: Car manufacturer. Porsche, as one of the brands everybody in the world knows, is very successful to build a high quality product in putting together a couple of technologies available on the market. The one added value of Porsche in the end product is very low, but they are best in class when it comes to putting together the different suppliers. So, what can we learn for construction business? We have to focus not only on our own company, creating an organization that is able to bring out the best part of a product, we have to focus also on the overall resulting product and therefore we have to look into inter-company processes, information exchange between the different participants of a construction project. When we talk about construction projects, we have to keep in mind that of the challenges are changes in the project. Around 5% of the overall construction value is related to changes while the project is already running. Keeping an accurate track of all changes and decisions is therefore one of the solutions. But how are inter-company processes handled today? Although a single company
usually has good information systems to organize themselves, when it comes to intercompany information exchange the answer on how this is done is very often we are sending e-Mails. And look at your e-Mail Inbox, how many project relevant information do you receive in a single day? And how many changes, decisions, questions are within this e-Mail-stack? Too much I guess. Since e-Mails are so easy to send and receive, a lot of communication has moved to this medium, but there are better ways of handling such kind of information: a central platform for all participants, where everybody involved in the project can find the latest information, the latest decisions, the current status of a drawing approval cycle and so on. Having a central system, where you can store all the information, all drawings, all forms, all documents and all communication between the project participants makes it much more easier for everybody to have the latest information for their daily work. But a central storage of documents is only the first step, modern system supports all kinds of form-based communication, processes from easy ones to highest complexity. And furthermore, with webservice based connectivity options you can connect your own IT System to the central collaboration platform. This form-based, process-oriented meth-
od of collaboration is widespread throughout the world. Companies are increasingly faced with the question of which services and skills are available internally and which need to be procured externally. In construction departments, it is common to outsource project control and planning work and other delivery services to external companies. This means every project needs to consider by what means, and to what level of quality, this service should be obtained. This is where internet-based project platforms reveal their potential. They bring structure, and above all quality, to transactions between the client and general contractor, or designers and subcontractors. The information and documents are not just submitted; it is also possible to connect all the data relating to the service with the corresponding processes, such as release, approval, shipping processes and so on, and to document and make this data available in a structured form for all participants. One advantage for clients is that they do not have to prepare work that has been submitted, such as planning documents or notifications of supplements, before processing it further, because it is already delivered in the required format. Also, there is no commonly used name for it, structured collaboration is the way to avoid misunderstanding in your project and finally to create a better quality product.
Jochen Maurer is responsible for marketing think project! solutions in the Middle East Region. He is also responsible for the smooth operation of think project! data centres, as well as all think project! deployments, including customer platforms. In short hes responsible for the availability and security of think project! As well as numerous projects involving ERP, Lotus Notes and CRM, he has also been involved in all aspects of the development, operation and marketing of project platforms since the mid 1990s. Jochen Maurer has been with think project! since 2000, implementing a wide range of projects tailored to customers needs.
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Latest trends in High-Impact Interface Management Programs for Mega Projects

Part 1 of 3: Importance of Alignment
Kelly Maloney | Product Manager Coreworx
tives for all team members and gaining the commitment to work toward those goals. Construction Industry Institute Best Practice Summary: 1.02 Alignment Interface Management programs are created to reduce or eliminate disconnects during construction and commissioning where most interfaces issues are identified and discovered. A critical element to achieving this goal is alignment of the project team on the importance of an Interface Management Program, and implementing it early in the project. Once the program is established, all interactions between contractors related to interfaces can then be managed and carefully coordinated to avoid incidents resulting from Alignment & the Practice of Interface misunderstandings and lack of information. Management Decisions can be made quicker and with Alignment is the condition where appro- more clarity. priate project participants are working within acceptable tolerances to develop and meet a Cross-Organizational Alignment uniformly defined and understood set of Alignment of all contractors and projproject objectives. Aligning the project team ect team members involved in an Interface involves developing clearly understood objec- Management Program is critical to ensuring
wner/Operators involved in mega projects continue to struggle in monitoring interface progress and risk. With a mega project typically managed in multiple scope packages, awarded contractors face interacting with one another throughout the project life cycle to establish interface agreements, despite being spread across different geographical locations and different cultures. Traditional databases, spreadsheets and paper-based interface management systems are severely limiting the efficiency of the contractors, and the Owner/ Operators visibility and oversight of interface issues. Leaders in the practice of interface management are seeing positive results by focusing on three key areas. First, they are recognizing the importance of alignment of all project stakeholders on interface management goals. Secondly, they are applying a disciplined approach to managing the communication, coordination, and responsibility of the common boundaries between project parties, phases, or physical entities. Third, they are deploying the most advanced project management and collaboration tools to manage with certainty. This article will focus on the importance of alignment, and share insight into the challenges related to alignment faced by project teams, and how Interface Managers are addressing them.
everyone is working towards the same goals, with clear methods to resolve potential conflict. Factors that can affect alignment and the resulting success of an Interface Management program include: Culture: the attitudes, values, behavior and environment of the owner organization, the contractor(s) and the overall front end planning team Execution Process: the project systems, processes and procedures that are used to define interface points and develop interface agreements Information shared: the data elements that are used to define interface points and agreements Barriers: obstacles such as unclear definition of contractors roles and responsibilities in an Interface Management Program In order to enhance alignment for your Interface Management program, ensure that: Clear roles and responsibilities are estab>>>>>>>>>>>>>>>>>Continued on Page 8
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Continued from Page 7 >>>>>>>>>>>>>>> lished early Communication within the team and with stakeholders is open and effective Team meetings are timely and productive The team culture fosters trust, honesty, and shared values Interface Management tools are effectively utilized
Defining the Interface Master Plan
Owners today are providing tools to help promote early identification of interfaces and open and effective communication between contractors
Appropriate representation (generally a designated Interface Manager) is established for each contractor
Promoting Open & Effective Communication
come major hurdles that impact the project. Open communication between contractors is important not only during the identification stage of an interface agreement during front end planning, but also in managing activities through to completion and commissioning.
Conclusion
Achieving a high impact Interface Management program involves the development of an Interface Master Plan, which clearly describes the roles, responsibilities and expectations of both the owner and the contractors. This is critical to alignment, and ensures that the right people, processes and tools are in place when and where needed. The Interface Master Plan generally ensures: All contractors clearly understand the Interface management objectives for the project Roles and responsibilities are fully defined Contractors understand how to resolve conflicts and overcome barriers to the benefit of all Communication channels are described and understood by all The Interface Register and expected use of it is clearly described
Approximately 80% of all interfaces are identified during the front end planning stage of a project. It is significantly easier to influence project outcome when interface issues are identified and addressed early in the project. Interfaces that are not properly managed can introduce safety, cost and schedule risk. The impact of unresolved interface issues is typically not discovered until construction, or worse, during commissioning. Owners today are providing tools to help promote early identification of interfaces and open and effective communication between contractors. This promotes collaboration between contractors to thoroughly document interfaces agreement details, and allow for the proactive resolution of issues before they be-
Interface Management can improve overall project performance, but success hinges on all parties being aligned with the projects interface master plan. Clear roles and responsibilities, along with a commitment to promoting open and effective communication in a team environment are essential. Interface Management is an ongoing process and should be considered dynamic throughout the life of the project, constantly working to maintain a balance between scope, time, cost, quality, and resources. The ability to manage with certainty, rather than manage blindly, is the real reward of a successfully implemented Interface Management program.
Kelly Maloney is a Product Manager with Coreworx for the Interface Management product line. She brings over 15 years of enterprise software experience to Coreworx in product management, business analysis, software training, implementation, technical support and quality assurance. Kelly works at Coreworx headquarters in Kitchener, Ontario, Canada
And you thought you were risk free!

I Ma g I n e . . .
Having a detailed register of all risks that could affect your project Having a detailed list of all possible risk response actions to treat your risks Having the ability to simulate the effect of your project risks on your project objectives Having the ability to determine the confidence level in meeting your project milestones Having the ability to determine the confidence level in meeting your project budget Having the ability to view risks across all of your projects, programs and other businesses
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Why organizations must have a project management office (PMO)

Bassam Samman | CEO and Founder CMCS
rganizations who invest in programs and projects to achieve their strategic projects cannot risk their failure. For years, those organizations have struggled to deliver projects on time, within budget and achieving their set objectives. Nevertheless, the absence of effective ownership of those project investments that will boost efficiency, cut costs, and improve on project delivery in terms of time and budget, the chances of failure will be always more. The Project Management Office (PMO) is what many organizations across the globe have opted to develop to meet those challenges. The PMO will provide those organizations with: Visibility as all project investments will be captured regardless of their size, type, status, and location among others. Governance as documented project life cycle and processes will help the organization in setting their stage gates and control points, while ownership and delegation is assigned and maintained. Inclusivity to ensure that all stakeholders are involved in the enterprise project management environment and none is left out. Optimization of resource usage, manpower, and financial capacity is critical for any project delivery, especially when organizations are striving to deliver same or more work for fewer resources. Predictability as an organization that has clear project plans that cover all actions and assumptions will be able to deliver their projects in a faster way than others. Issue Management to capture the details of all project records and use them to support the resolution of issues as soon as they arise. Change Management to capture every change whether it is
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Goal
Program Program
Goal
Program
Project
Project
Project
Project
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approved, pending, or rejected to the original project scope, as well as decide whether to absorb the change internally or issue a variation order. Knowledge Management to capture all lessons learned and best practices for the benefit of improving current processes to capitalize on success and not repeat past mistakes.
Which PMO is best for you?
There is no single Project Management Office (PMO) that can meet the needs and requirements of all organizations. The PMO can be designed in different forms to best address the organization project management and control requirements. A PMO duties and responsibilities can grow to match the project management maturity growth within the organization. Organization could start from the most basic PMO setup which is designed to full the project management requirements of a single project which usually known as Self Contained Project Office. This PMO could grow to become a Projects Support Office where it will provide project monitor and control services to the organizations projects. With an organizations project management maturity reaching high levels, the organization can opt to an Enterprise Project Management Office which will take full responsibility to all project management tasks across the organization.
The CMCS PMO Solution
CMCS provides a complete PMO solution for organizations who are either interested in creating their PMO or to enhance the >>>>>>>>>>>>>>>>Continued on Page 10
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Continued from Page 9>>>>>>>>>>>>>>>> performance of their exiting PMO. Our PMO solutions are complete as they start by assessing what your organization needs which will help CMCS in designing the PMO by developing the right processes, selecting and delivering the required project management training and implementing the right software tools to manage the different programs and projects. Finally, we assist our clients in recruiting the PMO team should there is a need for. Maturity Assessment Regardless of what tasks your organizations PMO will be responsible for, your organization should consider a formal PMO maturity assessment that will enable your organization to objectively decide on what project management performance improvements the PMO should be ready to address. Our Organizational Project Management Maturity Model (OPM3) certified consultants will help your organization to make those decisions while conducting the OPM3 assessment workshops. You will decide then what will be the shape of the PMO that will best meet your organizations needs today and in the future.
PMO Content Assets
No PMO can function successfully without having a tool that will capture the project details through the different life cycle stages of each project
Management Professional (PMI-RMP), Scheduling Professional (PMI-SP), Planning and Scheduling Professional (PSP), Earned Value Professional (EVP), Certified Business Analyst Professional (CBAP) and Project Management Office Certification (PMOC).
PMO Tools
Through CMCS strategic partnership with BOT MENA, the Middle East and North Africa practice arm of BOT International, a leader in PMO Setup and Management Consulting with more than 1000 PMO implementations worldwide, CMCS team can help your organization to rapidly set up project management processes, templates, best practices and policies. The BOT team helps in rapidly setup a business-driven PMO Content Asset Framework, with project management processes and templates that are aligned with the Project Management Institute (PMI). The list of available PMO Framework content is exhaustive. For example, the project management processes and templates cover the areas of project selection, initiation, planning, execution, monitor and control, closeout and continuous improvement.
PMO Training
The objective of the PMO training is to provide your organization stakeholders with the knowledge that will enable them to be proactively involved in your project management office processes. CMCS role based training program is aligned with international professional accreditation programs from PMI, IIBA and PMOC. Our program provides a balanced mix between theories required from applying for the professional certifications offered by those organizations as well as hands-on workshops to build the skills required for managing projects successfully. Currently, CMCS provides training programs that are aligned with the following professional certifications; Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Program Management Professional (PgMP), Risk
No PMO can function successfully without having a tool that will capture the projects details through the different life cycle stages of each project. The PMO tools will be used to map the different PMO processes and forms. Workflow applications can be used to map the different PMO processes and project life cycle stage gates. CMCS offers PMO tools that are based on either Oracle Primavera or Microsoft Enterprise Project Management (EPM) solutions. Those solutions will provide your organization with the ability you to plan, monitor and control each project investment. It will provide your organization with the ability to manage project schedule, budget, risks, contracts, paperwork and requirements. The solution will allow your organization to aggregate projects information across business unit, region, type or any other portfolio type. In addition to supplying software licenses, CMCS team will provide complete implementation for the selected tool which will also include delivering certified software training as well as rolebased training. The tool implementation will include customizing the database to meet the PMO requirements, develop forms, reports and layouts, running a prototype project, migrating existing projects data and finally rolling out the solution. CMCS scope of services will include developing executive, program and projects dashboards. CMCS is an Oracle Platinum Partner and is one of the first organizations who have received the Specialized Primavera P6 Enterprise Project Portfolio Management (EPPM) certification by Oracle. With 50 performance and achievement awards by Primavera and more than 100 implementations just in the last five years, no one can offer you the reliable and cost-effective implementation that CMCS can provide. CMCS has provided their services to more than 2,000 clients in the Middle East, Asia, Africa, Europe and South America.
PMO Staffing
One of the key challenges in rolling a PMO across an >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Continued on Page 11
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Continued from Page 10 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> organization is to have the resources that will deliver the different tasks that the PMO should deliver. CMCS provide their clients with a complete solution for recruiting the right team for operating the PMO. CMCS will identify the different positions required for successful PMO operation. For each PMO position, CMCS will develop the job duties, responsibilities, authorities, skills and qualifications. Then in association with CMCS strategic career partner Bayt, the number job site in the Middle East, CMCS will help the client in identifying the prospect candidates, verifying their credentials and interviewing them. CMCS will provide the Client with a short list of all recommended PMO staff that the Client should consider hiring.
PMO Training
tation programs from PMI, IIBA and PMOC. Our program provides a balanced mix between theories required from applying for the professional certifications offered by those organizations as well as hands-on workshops to build the skills required for managing projects successfully. Currently, CMCS provides training programs that are aligned with the following professional certifications; Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Program Management Professional (PgMP), Risk Management Professional (PMI-RMP), Scheduling Professional (PMI-SP), Planning and Scheduling Professional (PSP), Earned Value Professional (EVP), Certified Business Analyst Professional (CBAP) and Project Management Office Certification (PMOC).
The objective of the PMO training is to provide your organization stakeholders with the knowledge that will enable them to be proactively involved in your project management office processes. CMCS role based training program is aligned with international professional accredi-
Bassam Samman is the CEO and Founder of CMCS. He has a 26-year service record in providing project management consulting services for more than 60 organizations in different sectors. He is a Civil Engineer, Kuwait University with a Masters Degree in Engineering Administration from the George Washington University. He is a founding member of the Project Management Institute (PMI) Arabian Gulf Chapter and served on their board of directors for more than 6 years.
FOR THIS MOnTH, CMCS WOULD LIKe TO THanK: NEW CLIENTS:

Abu Dhabi Land Al Hara Main Gate Co. Alpine Bau Deutschaland Bahrain Bay Development CAP Emirates Centre of Developmental Projects Cloisall Co CLOISALL CO LLC Concepts Architecture and Planning (CAP) SARL Cowi Gulf AS GDM Costruzioni IVRCL International Infrastructures & Projects LLC JP Kenny Limited Jubail United Petrochemical Company King Abdullah Medical Center Kuwait Petroleum Company Macair Masdar Security System Metropolic Paper Industries Middle East Dredging Company QSC Middle East Engineering Consultants Orbital Projects and Services LLC Quebeisi Rizzani OHL Trevi Boodai Joint Venture Road & Roof Construction Co Stellar Group Tiger TMS Union Pipes Industry Valentine Maritime (GULF) World Planners Consultant Engineers
RETURNING CLIENTS:
ADMA-OPCO ADCO AECOM Al Arrab Contracting Co. Al Rajhi Construction American University of Sharjah Asghal-KBR Bader Al Mulla & Brothers Co CAT Group Chiyoda Almana Consolidated Contractors Group S.A.L. Costain Abu Dhabi company, WLL Dolphin Energy EC Harris El-Seif Engineering Contracting Company Equate Petrochemical Co. Fibrex Construction Group Galfar Engineering & Constracting W.L.L. Emirates Ghantoot Transport & Gen Const Impregilo LACASA Architects & Consultants MACE intl Ltd Metito Overseas ltd. Murray and Roberts Nael & Bin Harmal Hydroexport (NBHH) Nass Contracting WLL Petrofac Punj Lloyd Qatar Fertilizer Company (QAFCO) Qatar Kentz WLL SAMREF Saudi Aramco Mobil Refinery LTD. (SAMREF) Saudi Binladin Group Sky Oryx JV Special Techcnical Services Sporle Consultancy Services Tabreed Takreer TDIC Technologists, Inc. Worley Parsons Yokogawa Middle East BSC ZADCO
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PRIMAVERA TIP: Making Filters Exclusive to Users

Select the filter in the User Defined filter and select Delete and select Ok
In Oracle Primavera P6 filters and layouts are created and used by users. But can a user create an exclusive filter to him? Yes he can by: 1. Attaching filters to layouts 2. Saving the layout to be available to this user. 1- To attach filters to layouts, follow the actions below: Within a project and layout open filters dictionary & select the filter to be attached to the layout.
2- To save the layout to specific user: Select Layout then Save as change the name, and put it available to Current User
Select Copy as Layout icon in the Filter window
Now this layout will be exclusive to this User which contains the selected filter
Are you a back office administrator, personal assistant or office manager?

Attend our Non-Technical Project Management course led by our own Certified Instructors!
For more details, email training@cmcs-mena.com or call +971 4 365 4850
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CMCS NEWS
Congratulations!
We would like to extend our heartfelt congratulations to the following for attaining their certification:
Strategic Thought group becomes active Risk and renews its commitment to provide great risk management and enterprise gRC software to customers
Strategic Thought Group has announced it is rebranding the company with immediate effect and will now be known as Active Risk. The new branding more accurately reflects its focus on delivering world-class risk management and enterprise governance, risk and compliance (GRC) software and related services to customers which include some of the worlds most respected organizations. Strategic Thought was founded almost 25 years ago as a specialist technology consulting firm. In 2001 it launched Active Risk Manager (ARM) software when it identified the need for an easy to implement and deploy solution to record and assess risk and opportunity information in major projects and across organizations. In the past decade ARM has become a leader in its field. We have decided to rebrand the organization to more accurately reflect and communicate our focus on providing great software and related services around risk management and enterprise governance, risk and compliance. We see a rapidly increasing demand for software which will give management teams the true picture of risk and opportunity across their business and supply chain, commented Peter Robertshaw, SVP, Global Marketing at Active Risk. The new name and branding was officially unveiled to over 100 attendees at Active Risks EMEA Customer Conference which was held in Central London recently. To find out more please visit www.activerisk.com.
Rashed ahmed, PMP RMEA EP OSS/BSS Program Manager ericsson aB
abdullah al Sakran, PMP Program Manager aeC
Coreworx partners with CMCS to deliver interface management solutions to mega projects in the Middle east
afif Tabish, PMP President, Community Development aie Serve ngO
nicolas Schaker, PMP Management Consultant Debbas Holding
Walid Wardeh, PMP CFO gRe group
Coreworx Inc., the leading provider of project information and cost control software used globally to manage major capital project execution, today announced an agreement with Collaboration, Management and Control Solutions (CMCS) to sell, implement and support the Coreworx solution for mega projects in the Middle East. The partnership immediately bolsters Coreworx solution delivery to oil & gas companies and large EPCM contractors in the Middle East. The two companies are currently deploying Coreworx Interface Management software for a major international oil & gas company. Coreworx and CMCS, who share a strong commitment to interface management best practices in the oil & gas industry, are working together to offer an enterprise solution with deep project management expertise and
support services to the most complex project initiatives. CMCS value-added services include planning, implementation, support, training, operation and provision of subject matter expertise. Interface Management is a critical project management practice to address the increasing complexity in todays capital projects, said Ray Simonson, CEO of Coreworx. This is evident by the strengthening demand for project management software applications such as Interface Management. The Coreworx relationship with CMCS brings expertise and support services to help project teams in the Middle East maximize the value of Coreworx software. Coreworx CEO Ray Simonson will present at the CMCS Program and Project Management Conference, June 8-9, 2011 in Abu Dhabi.
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CMCS participates in Project Qatar

CMCS Qatar, in collaboration with its local partner in Doha, Nasser Bin Nawaf & Partners Holdings (the private Holdings Company of H.E. Sheikh Nawaf Bin Nasser Bin Khaled Al Thani, CEO of the NBK Group) exhibited at Project Qatar 2011 for the third year consecutively located at Hall 4, stand W2. In its 8th consecutive year, Project Qatar 2011 is one of the regions leading events in international exhibitor participation, local, regional and international visitors, and extensive media coverage. This highly anticipated show has become an annual networking event for organizations and traders. With more than 1,000 leading exhibitors from all around the world, Project Qatar provides a unique opportunity to conduct business and gain access to a competitive market with the industrys top companies and professional visitors in one convenient location. This year the show is even more anticipated as Qatars economy has recently been one of the worlds fastest growing, despite difficult economic conditions globally. The strength of the economy is derived in large part from its massive oil and gas reserves, but
ORaT Project Team awarded

CMCS would like to congratulate the ORAT Project Team for receiving the Distinguished Government Joint Project Award given by Dubai Government Excellence Program. Cooperation and coordination towards approaching the desired goals was the most prominent achievements of the ORAT Project Team. It is the first and the only of its kind in the area of cooperation and operational coordination for most departments and agencies in Dubai. The great coordination among the ORAT team members and proper goal setting team over the past years has enabled the team to successfully operate the most l Maktoum International Airport in June of last year. ORAT Team most recognizable achievements: 1. Operational readiness of Terminal 3 at Dubai International Airport. 2. Operational readiness of Al Maktoum Airport and Cargo Terminal 3. Overtake the barriers among the government departments. 4. Create a spirit of challenge and determination among government departments.
economic diversification remains a top concern. Collaboration, Management and Control Solutions, an Oracle Platinum Partner, has been connected with Oracle Primavera for more than 25 years and achieved the only ever offered performance award of the Four Million Dollar Club in 2008. CMCS has received 49 Performance Awards and Recognitions from Oracle Primavera and is recognized as the Middle Easts leading project portfolio management service provider. The company maintains partnerships with more than 1,400 clients representing various industries ranging from Oil & Gas, Engineering and Construction to education and Information and Communications Technology.
CMCS customized a training program in PCM for the International Relief and Development (IRD) Infrastructure Team
This customized PCM training was designed to suit IRD internal needs and requirements. The training followed two paths. The first focused on providing the entire IRD Infrastructure Team with a general overview of PCM and the second was primarily focused on role-based training. The General training aimed at introducing IRD Infrastructure Team to PCM and means for utilizing this tool effectively to meet program objectives. The customized Role Base training sessions for IRD team targeted different level of users; each depending on their role in the company. This type of training saves the Company both money and time and helps each team member to focus on the tasks required from him/her. The CMCS team was impressed with the level of efficiency, motivation, dedication and cooperation IRD team exhibited during the implementation.
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CMCS to introduce an interactive project risk management game into their courses
CMCS will start introducing an interactive Project Risk Management game in to their courses very soon. The game is developed by CMCS partner, Successful Projects. What makes Project Risk a successful project management training game is the many features that it has which include: It is intriguing and engaging. The game board, risk cards, parts and pieces grab learners attention. This helps put learners in the right mindset to interact and learn. Even the most experienced project managers are disarmed and charmed. It strikes a balance between educating and entertaining the learner. Thinking about their project differently. Brain churning equals learning. The game activities prompt learners to think, act, analyze, and question how the risks are being handled on their own projects. Repeated plays can actually train a learners brain to scan through the risk strategy options almost automatically when they occur in real projects. Discovering and concluding occurs organically. Participants are able to draw their own conclusions. The simulation helps bridge game outcomes with their selected strategies. Learners tend to get many insights from the simulation rather than taking away only one or two lessons. fective approach to long term learning. PMP preparation. The risk strategies used in Project Risk are the same strategies that are taught in the Guide to the Project Management Body of Knowledge and tested for in the Project Management Professional (PMP) certification exam. Practice the lingo. Learners use the vocabulary that we are trying to reinforce regarding project management and risk, including positive and negative risk strategies, triggers, issues, impact scores, project processes, and probabilities. Game theory. Game theory states that the success of strategic decisions depends upon the choices and actions of others. Game theory plays a role in real project management, especially if you are operating in a competitive business environment. Practicing with the Project Risk game helps you observe how competitors and collaborators both respond to your strategies and influence your outcomes. Accompanying resources. An optional project planning workbook is available to explain all of the project management steps touched on in the game. Participants can use the game as a launching pad to in-depth project management training.
Jump-Starting. Participants are able to start playing the game after a very short introduction. The games complexities do not all need to be understood in order to start playing, but they help keep it interesting further into the simulation. Repeatability. Learners can and do enjoy replaying Project Risk. It can be played once or repeatedly. There are no tricks or secrets that are revealed. Also players may change the risk cards to change the simulation project. See more on alternative risk card sets if you want to explore these options. Experiential. Learners encounter the project risks, including budget and team issues, in terms of meaningful observations, feelings, and reactions. Experiential learning is proven to be the most ef-
BOT Mena expands partners network in Mena - partners with CMCS for a complete project management turnkey solution
BOT MENA, a boutique PMO Consulting firm, announced partnering with ES Consulting, a leading strategy and business process management consulting firm in the Kingdom of Saudi, Arabia, and CMCS, a Platinum Oracle Primavera partner and a leading project management services organization in the MENA region. We see great value to our clients in keeping our boutique PMO consulting approach, where we focus only on Project/Program/Portfolio Management Office (PMO) consulting and services. Partnering with CMCS in the MENA region and ES Consulting in Saudi Arabia gives our clients wider services and turnkey solutions, while keeping our focus on PMO consulting and services, says Rakan Saraiji, Managing Director of BOT MENA. Through our boutique business-driven PMO services approach, we give our clients faster implementation, higher quality, and better value compared with other PMO implementation or consulting options. Partnering with ES Consulting gives our clients in Saudi Arabia local presence and access to top level strategy and business process consulting. Partnering with CMCS gives our clients local presence in many MENA countries and access to turnkey project management solutions. We are keen in growing our business-driven PMO services in the MENA region as we see an increased demand for PMO and processes in the region. We established our presence in the region through BOT MENA in 2009, and now we see great strategy and value in their expanding partners network, says Bernie Keh, President & CEO of BOT International. We are so excited to work closely with BOT to provide unique PMO consulting services to the Saudi market. We believe that BOT will complement our portfolio of services to make an effective business transformation to our clients says Bassam Al Kharashi, CEO of ES Consulting. We are thrilled for this partnership as it will help CMCS to grow their PMO consulting services by having our consultants do more PMO implementations by using BOT PMO best practices as well as winning new clients in industries that CMCS has not dealt with from before says Bassam Samman, CEO and Founder of CMCS.
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CMCS COURSE NEWS

P102 PROJECT MANAGEMENT IN PRIMAvERA P6
The course was attended by Abdulkhalig M. Al-Shehri, Ashoor Mohammed Ashoor, Mohammed S. Al-Omari, Marwan Hasan Bogari, Unnikrishnan V.B, Hazem Sado Alayan and Mohammed N. Al Nimer. The course was conducted by Wael Ammar.
The course was attended by Muhammad Khuram Afridi, Dimitrios Tselios, Benedicte Harang, DalalFuad Al-Foraih, Rawan Najeeb Al-Shatti, Atifa Sulaimani, Borislav Avramovic, Michael Danish, Kristopher Grigg, Kristen Vickers, Dana Lynn Stewart and Yousef Abu-Ghazaleh. The course was conducted by Ali Hammad.
The course was attended by Husein Fakha, Melhem el zoghzoghi, Pierre Chalfoun, Ali Hussein Abbani, Rony Maalouf, Jhonny Nassar and Maha Katergi. The course was conducted by Oussama Ajouz.
The course was attended by Ahmad Nasser Virk, Nasir Mahmood, Maroof Khatib, Subhash Chandra, Shaik Abdul Ahmed Nawaz, Ahmed Mohamed Ali salem Aljoohi, Lekshmanan E., Merza Rawther Ellias Rawther, Eduardo Trugillo and Thabit Rashid Al-Wahaibi. The course was conducted by Ali Ammar.
The course was attended by Sandro Bordonaro, Roberto Cristuta and Diego Robuschi. The course was conducted by Ali Hammad.
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The course was attended by Celine Bernadette George, Wael Kassem Hamad, Mahmoud Ziad AKL, Mohammed Samir Ali, Zulaihatu Abubakar Usman, Iman Ibrahim Ustadi, Mohamed Yousif Al Sharhan, Hisham Walid El Chanati, Khaled Jamal Zaatarah and Jihad Youssef Matar. The course was conducted by Ali Ammar.
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P106P AdvANCEd PROJECT MANAGEMENT IN PRIMAvERA P6
The course was attended by Berrekia Mohamed Nacer, Allouache Raouf, Daroga Singh, Shibu Joseph, Sandip Pravinbhai Parmar, G.R. Lakshmy Narayanan, Nestor S. Gabilan, Karl Gebrael, Nasser Halabi, Sudhir M. Nirale, Alok Malaviya, Rafik Bedri, Afif Kanj and Monico Santos. The course was conducted by Ahmed Ghazy.
The course was attended by Abdulkhalig M. Al-Shehri, Ashoor Mohammed Ashoor, Mohammed S. Al-Omari, Marwan Hasan Bogari, Unnikrishnan V.B, Hazem Sado Alayan and Mohammed N. Al Nimer. The course was conducted by Wael Ammar.
The course was attended by Majid Al-Malki and Hasan Ramahy. The course was conducted by Ali Ammar.
P810 Professional Project Management in Web. The P106R Resource Management in P6 Web Access.
The course was attended by Satish Meka, Majid Al-Malki, Hasan Ramahy and Bassam Nimer Mohamad Shakarnah. The course was conducted by Ali Ammar.
course was attended by Nabil Mahmoud Farrag, Aman Ullah Khan, Jamil Mansour and Nahida Houssein Soboh. The course was conducted by Ali Ammar.
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P201A Contracts Management tools training for IT Administrators. The
course was attended by Motaz Magdy Youssef, Emad Nassif, Haider Mohamad Saleem, Bassima Abdulrazzak Bekdash and Jeffrey McCammon. The course was conducted by Rizwan Hyder.
P201C Contract Management tools training for Project Controls.
The course was attended by Mohammad Mahrous Abdelmaaboud, Munir Abed Elateef Nimer, Jeff McCammon, Bassima Abdulrazzak Bekdash, Nasser T. Anabtawi, Panos Constantinibcs, Usamah Habib Shalan, Wisam P. Raies, Motaz Magdy Youssef, Ala Amidi and Liyanage Lionel Premaratne, Rengith Kuruvilia and Emad Khazal. The course was conducted by Rizwan Hyder.
P201D Project Administration tools training for Document controllers. The course was attended by Mohamed A. Abdulkader, Manoj Joseph, Mohamed Fadhel Mohammad Alzaabi, Basel Mustafa Alminawi, Sajid Mehmood, Wajid Ali, Bill Nisbet, Huzefa Kutbuddin Chharchhodawala, Kagan Aykas, Mansoor Ahmed Shariff, Alfred Lotfy Gerges, Udaya Bhanu Bhanu, Quteba Abdul Rahman Noman Aldoory, Ali Abdulla Moussa El Shentenawi and Mina Labib Mekaeel. The course was conducted by Rizwan Hyder.
P201D Project Administration tools training for Document controllers.
The course was attended by Walid Atef Mohamed Osman, Nader Sabry Mohamed, Hani Khalil Naser EL Dien, Marwa Serhal, Tamer Moheb Eddin Ibrahim, Asif Khan Mohamamad Shafi, Mohamed Abd Alla Badawy Taha, Mohamed Abdelhamid Abdelfatah Mohamed, Wilson P. Philip, Azmi Zeaul Islam, Erlinda Caberie Vasquez, Ahmed Maarouf, Eissa Mowaz and James Eapen Roy. The course was conducted by Rizwan Hyder.
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P905 PMP ExAM PREPARATION COuRsE
The course was attended by Jamal Abdul Malik and Felix Reinberg and conducted by Gagan Preet Kaur.
P905 PMP Exam Preparation Course. The course was attended by Alona Camagong, Abdul Ghafar Mahmoodi, Ahmed Taha Ibrahim and Basil Mohd Musleh Tabangeh. The course was conducted by Samah Kamel.
Customized P6 Administrators Training. The course was attended
by Mohamed Saleh, Alex Hsu and Karen Koo. The course was conducted by Ali Ammar. course was attended by Berrekia Mohamed Nacer, Allouache Raouf, Daroga Singh, Shibu Joseph, Sandip Pravinbhai Parmar, G.R. Lakshmy Narayanan, Nestor S. Gabilan, Karl Gebrael, Nasser Halabi, Sudhir M. Nirale, Alok Malaviya, Rafik Bedri, Afif Kanj and Monico Santos. The course was conducted by Ahmed Ghazy.
P501 Managing Risk in Primavera Risk Analysis. The Customized IT Administrators Training. The course was attended by Bakr Ghanem Mustafa and Alex Hsu and conducted by Madhu Krishnan.
E202 Primavera Contract Manager. The course was attended by Aqil Mahamood, Jogi Ambookkan, Sajeevan Thenguvilayil Kunjukunju, Avinash Padhtare, Rajagopal Kasiveerappan, Neil Harvey, Marlo Sanchez, Norben Medrano, Dennis Maks, Guia Medrano, Eleonore Sanchez and Danilo Hapa. The course was conducted by Mohammed Ali.
P811 Planning and Scheduling Course. The course was attended by Gheith Abweh, Marwan Alhmoud, Ziad Hamati, Faris Dwiekat, Heba Salem and Ala Hamaydeh. The course was conducted by Rania Khawaja. Issue 31 June 2011 19
_ Client Feedback
Can u give us a clear picture of your role in your organization? As the head of Contracts Department, I am responsible for reviewing all contracts before signature and managing them afterword. This includes managing variations and costs, preparing invoices, tracking issues and preparing claims, and defending my companys rights under the contracts. How is the course beneficial and related to your scope of work? Primavera is extremely useful for my organization and for my department in particular. From conveniently using a global database for vendors and suppliers, to efficiently tracking variations and preparing payment requisitions, our job becomes much easier and more fun with Primavera. How did you find the Instructor in terms of presentation and knowledge of the subject matter? I have found the instructor very knowledgeable and smart. He went through the course material thoroughly with the right speed and gave adequate time for questions and discussions. How did you find the over all quality of CMCS services? The overall quality of CMCS services was excellent. From the online registration process and course material download to the 3-day course and presentation, everything was done professionally and met my expectations. Would you attend another training or recommend CMCS to your other contacts? Yes I would attend other trainings with CMCS especially the ones focused on my departments scope and I highly recommend CMCS to my other contacts. As a PM Coordinator, can u give us a clear picture of your role in your organization? As a PM Coordinator, I am leading the Projects Planning & Monitoring Unit of the Building Design Division at K&As Beirut. How is the course beneficial and related to your scope of work? EVP course would enhance my ability to evaluate, forecast and report on the project progress (internally and externally); it provides for me training on EV concepts, techniques and required skills. How did you find the Instructor in terms of presentation and knowledge of the subject matter? Mr. Samman is a professional, well knowledgeable of Earned Value Performance. His presentation and communication skills kept me interested from start to end, especially with his interactive approach to training. How did you find the over all quality of CMCS services? CMCS services (training and software provider) have always been conducted in a very professional way; Ive experienced good cooperation with the teams in Beirut and Dubai as well as their good care of customers. Would you attend another training or recommend CMCS to your other contacts? Actually, this is the 5th course I attended over the last 3 years. CMCS should be on top of the list for anyone who considers professional and formal training in the project management field.
dany sebaaly Contracts Manager Orascom Contrack
Toni Elias Farah PM Coordinator Khatib and Alami
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_ Client Feedback
Can u give us a clear picture of your role in your organization? As Manager of the Projects Controls Department, I have a team of Planning and Cost Control Engineers who work on the Project Planning and Cost Control of different Projects. We have program for training the newly joined staff. We have developed and are continually refining the Project Planning Program in our company. We use our historical data from previous projects to better plan the new projects.
Nafis Ahmed Khan Project Controls Manager sBG
How is the course beneficial and related to your scope of work? Our organization uses Primavera as the software for the Project Planning. At the tender stage we prepare our schedules in Primavera, and built on it after award of the projects. We use Primavera for Planning and Controlling of our projects. We conduct training programs to keep our Planning Engineers abreast with the latest upgrades in the software. We are using Primavera Contract Manager for all correspondence, drawings, submittals, logs and other projects related issues.
SBG has been
How did you find the Instructor in terms of presentation and knowledge of the subject matter? SBG has arraigned different courses for its staff through CMCS and found that all the CMCS instructors are competent and their conduct during the courses and respond to the queries shows their grasps on the software. The course materials are presented in a reasonable pace. CMCS training provided us not only with answers to the question but also with new ideas how to use the software in out of the box situations.
How did you find the over all quality of CMCS services? The overall quality of the CMCS services both before and after the training sessions and software sales has been beyond our expectation.
Would you attend another training or recommend CMCS to your other contacts? SBG has been coming back to CMCS for the courses and other software related issues, which shows SBG confidence in CMCS, and will definitely come back to CMCS for its future software trainings and will recommend to our other contacts.
coming back to CMCS for the courses and other software related issues, which shows SBGs confidence in CMCS. We will definitely come back to CMCS for its future software trainings and will recommend to our other contacts. -Nafis Ahmed Khan
A Success Story that is Hard to Repeat

Selling, Supporting, Implementing and providing Training for Primavera Solutions since 1985 AllPMO authorized educational network member
CMCS and Oracle Primavera:

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IIBA endorsed education Provider 49 Primavera Awards for Excellent Member of the Project Management Performance and Achievements including the Institute (PMI) Registered Consultant one and only Four Million Dollar Club Award Program Oracle Primavera Platinum Partner Delivering more than 6,000 hours per annum Oracle University education Provider Oracle Primavera Enterprise Project Management Certified Implementer More than 100 Successful Oracle Primavera Enterprise Portfolio Project Management, Primavera Contract Manager and Primavera Risk Analysis Implementations in the last 5 Years 6 ISO Certifications 14 Offices in 12 Countries with 100+ Team Members Project Management Institute (PMI) Registered education Provider AACE International approved education Provider Member of Construction Specifications Institute-Construction education network (CSI-CEN) of Oracle Primavera Public and Corporate Training
Delivering more than 5,000 hours per annum of Project Management Public and Corporate Training Delivered Oracle Primavera Services to more than 2,000 clients in 28 countries in the Middle East, Asia, Europe, Africa and South America.
Collaboration, Management and Control Solutions P.O. Box 23033 Dubai, United Arab Emirates T +971 4 3654850 | F +971 4 369 7518 www.cmcs-mena.com
UAE | Qatar | Oman | Lebanon | Jordan | Kuwait Bahrain | Saudi Arabia | Egypt | Italy | India | Yemen
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HOW GOOD IS yOuR PROJECT MANAGEMENT KNOWLEDGE?

PM EXAM WORD SCRAMBLE
1. AVEICT EGINSTLNI Helps facilitate the development of mutual trust, respect, and good working relationships thus improving the overall performance of the team. 2. RGSPREOS OTNRREIPG Describing what the project team has accomplishedfor example, percent complete to schedule, or what is completed versus what is in process 3. ERVCEIER The person for whom the message is intended. 4. AECHLNN The medium by which information is transmitted. 5. EMEGASS Sensory data that is encoded by the communicator (sender) and decoded by the receiver (recipient). 6. EBCDEFAK Information on how well the message was received. 7. EEFTECIFV TGELSIIN Is the ability to recognize the importance of verbal and nonverbal listening behaviors including body language. 8. MCANOOUITNIMC RRSABREI Obstacles that impede communications. For example: limited communication channels, distance, noise, cultural differences, organizational climate, perceptions, limited information, withholding of information, terminology, number of communication links, manipulation (hidden agenda), etc. o F e e
Q Q:
uick uiz
For a project with original assumptions that are no longer relevant to a change in conditions, estimated at Completion is most likely determined by which technique?
C. D. AC + (BAC - EV)/CPI ETC + EV
Q:
v
A. B.
ETC + AC AC + BAC - EV
Organizations that desire very much to avoid highimpact risks may use which of the following techniques during qualitative risk analysis?
Q:
A. B. C. D.
A. Avoidance B. Data precision ranking with low precision C. A probability-impact risk rating matrix using nonlinear scales D. The organization would not use any techniques
The amount of money or time needed above the estimate to reduce the risk of overruns of project objectives to a level acceptable to the organization is normally referred to as the:
Executive reserve Project manager slush fund Contingency reserve Mitigation buffer
Test your Project Management Knowledge is published with permission from www.pmexam.com.
uick Quiz
A:
C. a probability-impact risk rating matrix using nonlinear scales Explanation: A nonlinear scale can provide a greater risk score for risks with high impacts and probabilities. This allows the organization with highimpact risk aversion to better rank and focus on these risks. The use of data with low precision as suggested in Option B may lead to qualitative risk analysis of little use to the project manager. Option A is a type of risk response a. eTC + aC Explanation: The expected total cost of a schedule activity, a work breakdown structure component, or project when the defined scope of work will be completed. EAC is equal to the actual cost (AC) plus the estimate to complete (ETC) for all of the remaining work. EAC = AC plus ETC. The EAC may be calculated based on performance to date or estimated by the project team based on other factors, in which case it is often referred to as the latest revised estimate.
C. Contingency reserve Explanation: The amount of money or time needed above the estimate to reduce the risk of overruns of project objectives to a level acceptable to the organization.
CHECK YOUR ANSWERS
PM EXAM WORD SCRAMBLE
8. C o m m u n i c a t i o n B a r r i e r s 7. E f f e c t i v e L i s t e n i n g 6. F e e d b a c k 5. M e s s a g e 4. C h a n n e l 3. R e c e i v e r 2. P r o g r e s s R e p o r t i n g 1. A c t i v e L i s t e n i n g
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Take a Break with
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Take a Break with
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CMCS Courses List. email training@cmcs-mena.com for the latest schedule of courses.
COURSe ID COURSe TITLe Oracle Primavera Project Management in Primavera P6 Web Access P101* Project Management in Primavera P6 P102 P106A* Administration in Primavera P6 and P6 Web Access P106P Advanced Project Management in Primavera P6 P106R Resource Management in Primavera P6 Resource Management in P6 Web Access P107* Migrating from P3 to Primavera P6 P108 Portfolio Management in Primavera P6 Web Access P109* Introduction to Primavera Sure Trak Project Manager P401* Managing Risk in Primavera Risk Analysis 8.6 P501 Primavera Contract Management Rel.13 E202
Project Management Essentials of Estimating and Budgeting E101 Advanced Project Estimating and Budgeting E201 P065** Project Management Office Certification Course Infomaker Course P203 Extension of Time Request P850 Program Management Professional (PgMP) Certification Exam Preparation P880 Achieving Risk Management Professional Certification-Project Risk Management P901 PMP Exam Preparation Course P905 Project Management Leadership Skills P907 The Certified Associate in Project Management Course (CAPM) P916 Portfolio Management P917 IT Project Management P918 Achieving EVP Certification Project Performance Using Earned Value P921 Project Management for Everyone A Non-Technical Approach P927 Project Risk Assessment & Management Course P928 P929* Quantitative Risk Analysis Concepts Project Management Fundamentals P930 P933* Project Program Management for NGOs/NPOs P941* Construction Documents Technology Course Planning and Scheduling Maintenance Shutdown and Outage P942 Implementing Business Strategies Through Projects P948 P949* Planning and Scheduling Maintenance Shutdown and Outage Project Finance and PPP Modeling Master class P950 Achieving PSP and PMI-SP Certifications Project Planning & Scheduling P959 Integration Management P972
PDUs
19.5 19.5 6.5 13.0 13.0 6.5 13.0 6.5 13.0 19.5 19.5 0.0 0.0 30.0 0.0 21.0 35.0 35.0 35.0 21.0 24.0 12.0 21.0 14.0 10.0 14.0 21.0 14.0 15.0 0.0 30.0 14.0 18.0 0.0 14.0 4.0
enhancements in templates and enterprise reporting
Governance.Workflow added, major
Predictability. Major enhancements in risk register, analysis and monitoring Inclusivity. 100% Web, major enhancements
to what can be done and viewed over the web Plus many other new features and enhancements.
Oracle Primavera P6 R8 OUT NOW. CALL CMCS FOR DETAILS.
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Issue 31 June 2011
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COURSe ID
P973 P974 P975 P976 P977 P978 P979 P981 P990 aDePT A101 A201 agile G100 G101
COURSe TITLe
PDUs
4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 11.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
Scope Management Time Management Cost Management Quality Management Human Resources Management Communication Management Risk Management Procurement Management Organizational Project Management Maturity Model (OPM3) ADePT Awareness Workshop - Creating an Integrated Design Plan Design Planning, Management and Control in ADePT Design Software Suite Fundamentals of Agile Fundamentals of Agile Project Management for Software Development
asta Powerproject AP101 Introduction to Asta Powerproject AP102 Create and Manage Projects with Asta Powerproject AP103 Reporting, Monitoring and Controlling Projects with Asta Powerproject AP104 Resource and Cost Management with Asta Powerproject AP105 Managing Progress and S-Curve Reporting with Asta Powerproject aRM TR101 TR201 TR301 TR501 TR910 Tilos T100 ARM User Fundamentals Training ARM User Advanced Training ARM System Administration Training ARM reporting development with Microsoft Reporting Services Introduction to Enterprise Risk Management Tilos Training
Synchro S101 Synchro Training

(*) Course currently offered as Corporate/In-house training (**) Online classes available
For schedule and price of courses, please email training@cmcs-mena.com or call +971 4 3654850.
What Clients have said about CMCS

I am glad to inform you that after I had the Saturday 14th of May 2011 PMP Review Session, I passed my PM exam which was scheduled on May 19th and I became PMP Certified. This session was very good regarding the tips and some details that helped very much and which no body can discover it if he was studying it alone. - Walid Wardeh, CFO, GRE Group *** The course is interesting as it will help us track issues and develop claims easily. - Dany Sebaaly, Contracts Manager, Orascom Contrack *** Instructor, Mr. Kaveh Boromand is helpful and knowledgeable. Course was enlightening. It will help me in contracting projects and understanding all about schedules, progress and delays. - Antonios El Haddad, Mechanical Engineer, Petrofac *** The course was very helpful and the techniques learned could be easily applied to my work. - Jamal Abdul Malik, Senior Engineer - Maintenance Support, ADCO *** The objective for me was to understand what program management is and how to prepare for the exam. The course did help me in both. - Raghib Rashid, Project Manager, ADCO *** The course has opened new gates and would help me to manage my work more efficiently. - Basil Mohd Musleh Tabangeh, Technical Consultant, Tiger TMS *** Instructors (Ali Ammar) performance was very good and explained all in detailed
and neatly. The course is very good and gain knowledge in project management. Lekshmanan E., Maintenance Planner, Takreer
ABOUT CMCS
Our Passion
To help the world to get rid of failed projects and achieve what we strive for A World without Failed Projects.
REACHING CMCS
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Dubai OFC: (+9714) 365 4850 FAX: (+9714) 369-7518 Abu Dhabi OFC: (+9712) 643-2286 FAX: (+9712) 643-2186 Info@CMCS-mena.com OFC: (+9611) 345-111 FAX: (+9611) 346-111 Lebanon@CMCS-mena.com
Why It should Matter To You

Failed projects are failed investments for which your organization not only did not get the desired return on investment but have deprived other much needed projects from such funds. Funds spent on projects are sunk costs that cannot be recovered once spent.
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Our Mission
Design, develop and implement value for money enterprise portfolio project and risk management solutions that will enable project centric organizations to build their own enterprise project and risk management capacity, knowledge and capability.
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Industries We serve
Project and risk management is generic to all organizations regardless to what industry they belong to, what is the nature of their project and what tangible or intangible their project deliverables are. CMCS have served more than 2,000 clients representing industry leaders in Engineering and Construction, Oil and Gas, Power and Utility, Government and Non Government Organizations, IT and Telecommunication, Financial Services, Education and Media.
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Jordan
OFC: (+9626) 568-7540 FAX: (+9626) 568-7546 Jordan@CMCS-mena.com
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Projects We support
CMCS project and risk management solutions are applicable to all capital asset projects such as infrastructure, buildings, plants, refineries, downstream and upstream facilities; information technology and telecommunication; events and exhibitions; organizational change and professional development; restructuring, mergers and acquisitions, and IPO offering; new product or service development; media including movies and shows; crises and relief aid; lobbying and political campaigns; logistics; new regulations and compliances; professional services; corporate social responsibility.
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Regions We Cover
CMCS has 14 offices in 12 countries that have helped us to offer our services in more than 25 countries over the GCC, Middle East, Asia, Africa, Europe and South America. As of today, CMCS has offices in the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Yemen, Lebanon, Jordan, India and Italy.
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Our Relation with Oracle Primavera

CMCS relation with Oracle Primavera is unmatched. Since 1984, CMCS has received 49 awards for their performance including the first and only Primavera Four Million Dollar Club award.
Our accreditation Partners Our Technology Partners
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OFC: (+973) 17574333 FAX: (+973) 17534533 Bahrain@CMCS-mena.com
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How To Suffocate A Contractor

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A WORLD WITHOUT FAILED PROJECTS

How to suffocate a contractor

What makes a great risk manager?

Creating value in construction projects

Latest trends in High-Impact Interface Management Programs for Mega Projects 7

Why organizations must have a project management office (PMO)

How to suffocate a contractor

What makes a great risk manager?

Characteristics and traits of successful risk managers

What makes a great risk manager?

How to suffocate a contractor

Did you know that . . .

Your project team understands the value of completing project

understands the value of properly documenting project events

Your project team understands the value of finishing your project

aveva enables powerful information management

Can you afford not to manage your projects contracts?

Creating Value in Construction Projects

6 Issue 31 June 2011

Latest trends in High-Impact Interface Management Programs for Mega Projects

And you thought you were risk free!

Why organizations must have a project management office (PMO)

One of the key challenges in rolling a PMO across an >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Continued on Page 11

FOR THIS MOnTH, CMCS WOULD LIKe TO THanK: NEW CLIENTS:

Issue 31 June 2011 11

PRIMAVERA TIP: Making Filters Exclusive to Users

Select Copy as Layout icon in the Filter window

Are you a back office administrator, personal assistant or office manager?

Rashed ahmed, PMP RMEA EP OSS/BSS Program Manager ericsson aB

abdullah al Sakran, PMP Program Manager aeC

nicolas Schaker, PMP Management Consultant Debbas Holding

Walid Wardeh, PMP CFO gRe group

CMCS participates in Project Qatar

ORaT Project Team awarded

CMCS COURSE NEWS

P106P AdvANCEd PROJECT MANAGEMENT IN PRIMAvERA P6

P201A Contracts Management tools training for IT Administrators. The

P201C Contract Management tools training for Project Controls.

P201D Project Administration tools training for Document controllers.

P905 PMP ExAM PREPARATION COuRsE

Customized P6 Administrators Training. The course was attended

dany sebaaly Contracts Manager Orascom Contrack

Toni Elias Farah PM Coordinator Khatib and Alami

Issue 31 June 2011

Nafis Ahmed Khan Project Controls Manager sBG

SBG has been

Issue 31 June 2011 21

A Success Story that is Hard to Repeat

CMCS and Oracle Primavera:

Issue 31 June 2011

HOW GOOD IS yOuR PROJECT MANAGEMENT KNOWLEDGE?

Issue 31 June 2011 23

CHECK YOUR ANSWERS

PM EXAM WORD SCRAMBLE

Take a Break with

Issue 31 June 2011

Take a Break with

Issue 31 June 2011 25

enhancements in templates and enterprise reporting

Governance.Workflow added, major

Oracle Primavera P6 R8 OUT NOW. CALL CMCS FOR DETAILS.