Error Message

Error Contents

<IOT Fan Motor Failure> 001-360 Reboot Printer Fan Motor (REAR/FRONT) Failure is detected. <IOT Firmware Error> 003-340 Resboot Printer Firmware Error is detected. <IOT NV RAM Error> 003-356 Reboot Printer NVRAM Error is detected. <IOT-Option Feeder Communication Error> 004-310 Reboot Printer Option Feeder Communication Error is detected. <IOT ROS Motor Failure> 006-370 Reboot Printer The SOS signal does not come from the ROS ASSY. <IOT Motor Failure> 007-342 Reboot Printer Motor Failure is detected.(MAIN/DEVE/ FUSER) <IOT CTD Sensor Error> 009-340 Reboot Printer CTD Sensor Error is detected. <IOT Low Density> 009-342 Reboot Printer Low density is detected. <IOT (Y) Toner CRUM Error> 009-360 Reboot Printer Yellow Toner CRUM Communication Error is detected. <IOT (M) Toner CRUM Error> 009-361 Reboot Printer Magenta Toner CRUM Communication Error is detected. <IOT (C) Toner CRUM Error> 009-362 Reboot Printer Cyan Toner CRUM Communication Error is detected. <IOT (K) Toner CRUM Error> 009-363 Reboot Printer Black Toner CRUM Communication Error is detected. <IOT (PHD) CRUM ID Error> Drum Cartridge Error PHD(Drum Cartridge) CRUM ID error is detected. 009-366 <IOT (C) Toner CRUM ID Error> Cyan Cartridge Error Cyan toner CRUM ID error is detected. 009-367 Magenta Cartridge Error <IOT (M) Toner CRUM ID Error> Magenta toner CRUM error is detected. 009-368 <IOT (Y) Toner CRUM ID Error> Yellow Cartridge Error Yellow toner CRUM ID error is detected. 009-369 <IOT (K) Toner CRUM ID Error> Black Cartridge Error Black toner CRUM ID error is detected. 009-370 <IOT PHD Type Error> Drum Cartridge Error PHD(Drum Cartridge) type error is detected. 009-372 <IOT (C) Toner Type Error> Cyan Cartridge Error Toner Type Error is detected. 009-373 Magenta Cartridge Error <IOT (M) Toner Type Error> Toner Type Error is detected. 009-374 Yellow Cartridge Error <IOT (Y) Toner Type Error> Toner Type Error is detected. 009-375 <IOT (K) Toner Type Error> Black Cartridge Error Toner Type Error is detected. 009-376 <IOT (M) Deve Life Over> Please Request Parts Magenta Deve life over is detected. 009-378 <IOT (Y) Deve Life Over> Please Request Parts Yellow Deve life over is detected. 009-379 <IOT (K) Deve Life Over> Please Request Parts Black Deve life over is detected. 009-380 <IOT (C) Deve Life warning> ZZZ Replace 009-400 Cyan Deve life warning is detected. ZZZ: printer status <IOT (M) Deve Life warning> ZZZ Replace 009-401 Magenta Deve life warning is detected. <IOT (Y) Deve Life warning> ZZZ Replace 009-402 Yellow Deve life warning is detected. <IOT (K) Deve Life warning> ZZZ Replace 009-403 Black Deve life warning is detected.

Error Message
010-317 Reboot Printer Please Request Parts 010-351 010-354 Reboot Printer Fuser Unit Error 010-358 Fuser Unit Error 010-359 010-397 Reboot Printer ZZZ Replace soon Replace 010-400 016-300 Reboot Printer 016-301 Reboot Printer 016-302 Reboot Printer 016-310 Reboot Printer 016-311 Reboot Printer 016-312 Reboot Printer 016-313 Reboot Printer 016-315 Reboot Printer 016-316 Reboot Printer 016-317 Reboot Printer 016-318 Reboot Printer 016-323 Reboot Printer 016-324 Reboot Printer

Error Contents
<IOT Fuser Detached> Fuser detached is detected. <IOT Fuser Life Over 2> Fuser life over is detected. <IOT Environment Sensor Error> Environment Sensor Error is detected. <IOT Fuser Type Error> Fuser type error is detected. <IOT Fuser CRUM ID Error> Fuser CRUM ID error is detected. <IOT Fuser Failure> Fuser Error is detected. <IOT Fuser Life Warning> Fuser Life Warning is detected. <ESS Data Cache Error> CPU data cashe error. <ESS Instruction Cache Error> CPU instruction cache error. <ESS Illegal Expansion> CPU illegal exception. <ESS FontROM Error (Main) > Checksum error in the built-in font ROM. <ESS FontROM Error (Option) > Checksum error in the Option font ROM. <ESS HDD error> The fail is detected by HDD error. <ESS ASIC Fail> TBD <ESS On Board RAM W/R Check Fail> The fail is detected by On board RAM W/R check during initialization. <ESS DIMM Slot RAM W/R Check Fail> The fail is detected by DIMM slot RAM W/R check during initialization. <ESS ROM Check (Main) Fail> Checksum error in the main program ROM. <ESS DIMM Slot RAM Error> DIMM slot RAM error occurs during initialization. <ESS NVRAM1 W/R Check Fail> The fail is detected by master NVRAM W/R check. <ESS NVRAM2 W/R Check Fail> The fail is detected by secondly NVRAM W/R check. <ESS NVRAM1 Size and ID Check Fail> The fail is detected by consistency check between the NVRAM size required by the system and its actual size, and by consistency check of the ID recorded when turning ON the power first. <NIC-ESS Communication Fail> Communication fail between NIC and ESS. <NIC Flash ROM Boot Module Checksum Error> Checksum error in the Flash ROM. <NIC RAM R/W Test Error> The fail is detected by NIC RAM W/R check. <NIC Flash ROM Application Module Checksum Error> Checksum error in the NIC Flash ROM. <NIC MAC Address Checksum Error> Checksum error in the NIC MAC address. <NIC Ethernet BIST parity/RAM R/W Error> The fail is detected by NIC Ethernet BIST parity RAM R/W check. <NIC Internal Loopback Error> The error is detected by Loopback test.

016-327 Reboot Printer

016-330 Reboot Printer 016-331 Reboot Printer 016-332 Reboot Printer 016-333 Reboot Printer 016-334 Reboot Printer 016-335 Reboot Printer 016-336 Reboot Printer

Error Message
016-337 Reboot Printer 016-340 Reboot Printer 016-344 Reboot Printer 016-345 Reboot Printer 016-346 Reboot Printer 016-347 Reboot Printer 016-350 Reboot Printer 016-355 Reboot Printer 016-360 Reboot Printer 016-361 Reboot Printer 016-370 Reboot Printer 016-382 Reboot Printer <NIC Fatal Error> Fatal error in the NIC.

Error Contents

<On Board Network Communication Fail> Communication fail between CPU network and ESS F/W. <On Board Network MAC Address Checksum Error> Checksum error in the Network MAC address. <On Board Network Ethernet BIST parity/RAM W/R Error> The fail is detected by Network Ethernet parity RAM R/W check. <On Board Network Internal Loopback Error> The error is detected by On Board Network Internal Loopback check. <On Board Network Fatal Error> The fatal network error on the control board. <IEEE1284 Data Error> The error is detected by IEEE1284 controller. <USB Error (only in Diag. Mode)> The error is detected by USB. <PCI Option#0 Fail> Detection error of PCI option 0. <PCI Option#1 Fail> Detection error of PCI option 1. <IOT-ESS Communication Error> Communication fail between IOT and ESS. <ESS MACPHY EXT Loop Test Error (only in Diag. Mode)> The error is detected by MACPHY EXT LOOP TEST.

Sys Error 016-383 Press <Download ID Error> Set Detects illegal ID of the download file. Sys Error 016-384 Press <Download Range Error> Set The writing address is illegal when downloading. Sys Error 016-385 Press <Download Header Error> Set The header information of download file is illegal. Sys Error 016-386 Press <Download CHECKSUM Error> Set The checksum of download file is illegal. Sys Error 016-387 Press <Download format Error> Set The format of download file is illegal. <Download initial Error> Sys Error 016-388 Press Set The download mode of the NIC did not start up when downloading to the NIC. Sys Error 016-389 Press <Download insertion Error> Set The download was executed without the NIC. Sys Error 016-390 Press <Download Comm Error> Set The communication error occurred when downloading to the NIC. Sys Error 016-392 Press <Download Delete Error> Set The deleting error occurred when downloading to the flash ROM. Sys Error 016-393 Press <Download Write Error> Set The writing error occurred when downloading to the flash ROM. Sys Error 016-394 Press <Download Verify Error> Set The verification error occurred when downloading to the flash ROM.

Problem

Error Message

Error Contents

<IOT Fuser Jam> 1. Exit sensor cannot detect passage of paper within Open Cover A or B Clear specified time. jam 2. Exit Sensor detected a paper while power is on or interlock is closed. <IOT Regi Jam> 1. Regi sensor cannot detect passage of paper Open Cover A Clear jam within specified time. 2. Regi Sensor detected a paper while power is on or interlock is closed. <IOT Feeder Jam> Pull out Tray Clear jam Regi sensor cannot detect paper within specified time. <IOT Duplex Jam> 1. Duplex jam sensor cannot detect passage of Open Cover B Clear jam paper within specified time. 2. Duplex Jam Sensor detected a paper while power is on or interlock is closed. <IOT Paper Size Mismatch> N Check paper Paper Size Mismatch is detected. Load N XX YY <IOT Media Type Mismatch> Open Cover A Media type missmatch is detected. Clear jam <IOT Standard Stacker Full> Empty Output Tray Center Tray Full is detected. <IOT Paper Empty> Paper Empty is detected. <IOT No Suitable Paper> 1. When the printer is waiting for a job or APS is Tray N Out of Paper specified, all the trays installed on the printer All Trays Out of empty. (All Tray Empty) Paper Load N XX YY 2. When APS is specified, sizes of paper in all trays is mismatched. (All Tray Size Mismatch) N: tray number 3. When a tray is specified, the tray is empty. XX: paper size (Specified Tray Empty) YY: media type 4. When a tray is specified, sizes of paper in the specified trays is mismatched. (Specified Tray Size Mismatch) <IOT Toner Tape Staying> Remove film on XXX When the new toner cartridge installing , the Toner PWBA MCU does not detect the toner cartridge. <IOT Toner Cartridge Detached> Insert XXX Toner The Yello, Magenta, Cyan or Black toner Cartridge cartridge detached is detected. p <IOT Toner Empty> Cartridge ZZZ Please replace XXX Cartridge The toner cartridge has reached the ZZZ: Printer status replacement time. <IOT Toner near Empty> ZZZ Replace soon XXX The toner cartridge is going to reach the Cartridge replacement time. <IOT PHD Detached> Insert Drum Carftridge PHD(Drum Cartridge) detached is detected. Please replace Drum <IOT PHD Life Over> Cartridge PHD(Drum Cartridge) Life Over is detected. ZZZ Replace soon Drum <IOT PHD Life Warning> Cartridge PHD(Drum Cartridge) Life Warning is detected.

Paper Jam

Paper Setting

Toner

PHD ASSY (Drum Cartridge)

Problem

Error Message
Replace Fuser Unit Insert Fuser Unit

Error Contents
<IOT Fuser Life Over> Fuser Life Over is detected. <IOT Fuser Detached> Fuser Detached is detected. <IOT Fuser CRUM ID Error> Fuser CRUM ID error is detected. <IOT Fuser Type Error> Fuser type error is detected. <IOT BTR Life Over> BTR Life Over is detected. <IOT BTR Life Warning> BTR Life Warning is detected. <IOT BTR Detached> BTR Detached is detected. <IOT Tray Detached> 1. When the printer is waiting for a job or APS is specified, all the trays are detached. (All Tray Detached) 2. When a tray is specified, the tray is detached. (Specified Tray Detached) <IOT Upper Cassette Detached> 1. When APS is specified, any trays located above the feedable tray are open. 2. When a tray is specified, any trays located above the specified tray are open. <IOT No Suitable Paper> 1. When the printer is waiting for a job or APS is specified, all the trays installed on the printer are empty. (All Tray Empty) 2. When APS is specified, sizes of paper in all trays is mismatched. (All Tray Size Mismatch) 3. When a tray is specified, the tray is empty. (Specified Tray Empty) 4. When a tray is specified, sizes of paper in the specified trays is mismatched. (Specified Tray Size Mismatch) <IOT Upper Cassette Detached> 1. When APS is specified, any trays located above the feedable tray are open. 2. When a tray is specified, any trays located above the specified tray are open. <IOT Cover Front Open> Front Cover is open. <IOT CTD Sensor Dustiness> CTD Sensor Dustiness is detected.

Fuser Fuser ID Error Fuser Unit type Error Replace Transfer Roll Cartridge ZZZ Replace soon Trans Roll Cart. Insert Transfer Roll Cartridge

BTR

Push in the tray Push in all trays Push in N

Tray Load N XX YY Tray 1 Out of paper All Tray Out of paper

Push in the Tray

Cover Open

Close Front Door Please Clean Image Sensor ZZZ CTD Image Sensor Need Maintenance Out of Memory Press Set

Other

Disk Full Press Set PCL Error Press Set Invalid Job Press Set ZZZ non-genuine Toner

<Out of Memory> Exceeds the memory capacity. <Disk Full> Exceeds the memory or the Hard Disk capacity. <PCL Error> PCL error occurs. <Job Environment Violation> Detects violation data for the print condition. <Custom Toner Mode> The printer is in Custom Toner Mode.


010-317 Reboot Printer Fuser Cartridge Error NNN-NNN Insert Drum Cartridge Insert Transfer Roll Cartridge Insert XXX Toner Cartridge Please Request Parts 009-NNN Please Request Parts 010-351 Ready to Print Replace 010-400 Ready to Print Drum Cartridge Replace Soon Ready to Print Trans Roll Cart. Replace Soon Ready to Print XXX Cartridge Replace Soon XXX =Yellow, Magenta, Cyan, or Black Remove film on xxx Toner Replace Drum Cartridge Replace Transfer Roll Cartridge Replace xxx Toner Cartridge XXX Error NNN-NNN NNN-NNN Restart Printer 016-316 Restart Printer 006-370 Restart Printer All Trays Out of paper Close Front Door

, , , ,

//

, , NNN-NNN , , AB A B


Disk Full Press Set

//
, <Eject/Set>,,, <Cancel> <Menu>, , , , , <Cancel> xxx yyy XXX A A, A,, B B, B B, , <Eject/Set>,,, <Cancel> <Menu>, , PCL <Eject/Set>,,, <Cancel> ,xxx , <Eject/Set> , xxx

Empty Output Tray Invalid Job Press Set Load xxx yyy XXX Open Cover A Clear jam Open Cover A or B. Clear jam Close Cover B Clear jam Out of Memory Press Set

PCL Error Press Set Please Clean Image Sensor Pull out tray Clear jam Push in the Tray Push in xxx Ready to Print genuine Toner SysError NNN-NNN Press Set Tray N Out of paper xxx Check paper