Case Study : CANON INDIA For us, BI is not dumb reporting, it is driving action in Canon.

- Shikha Rai, Assistant Director, IT, Canon-India

Executive Summary:
The vision of Canon India is to become the Number One digital imaging company in the country. To achieve this, Canon's executives determined that the company needs to have an IT infrastructure which is robust enough to support the business growth. They also felt the need to make relevant and right information available easily to the decision makers of the organization. TEAM Computers Data Analytics tool QlikView fit the bill perfectly, providing what a sales company like Canon needs most real time information on parameters like product category-wise, dealer-wise, target Vs actual and so on. management to see a unified view of their data coming from different data sources. It drilled down the data to model level, and provided dashboards and charts across hierarchy and patterns, so that the management could view hourly refreshed data related to their domain and take necessary decision or monitor the stock. QlikView provided high-level summary to detail level sales, inventory and finance (AR) data analysis through an easy-to-use, yet robust and flexible interface capable of handling multiple levels of user expertise and requirements. The implementation was by-and-large smooth, and completed within three months.

Company Overview:
Headquartered in Gurgaon, Canon has been operating in India for 10 years now in the area of Marketing, Sales and Service of Digital Imaging products like Photocopiers, Printers, Scanners, Facsimile, Cameras and Projectors. The high end colour and solutions business is done directly by Canon and the consumer segment of camera, printers etc. is managed through the dealer network. As a part of the company's strong focus on distribution and channel network, Canon has 281 channel partners, 397 retail stores, 32 canon care centers, over 100 authorized service centers and more than 2700 IT resellers across 300 towns in India it does business in. Canon India is planning to reach a target of Rs. 550 crore in 2007.

Applications developed:
Sales Analysis QlikView's Sales module shows the sales month-wise, day-wise and compared with last year. Further drilldown based on channel, dealers and salesperson can be made. Target Vs Actual shows channel wise performance. This can be drilled down to territory level. Marketing The Marketing module shows the details of sales based on Marketing and Product groups. It shows the sales in terms of value, quantity and the trend over a period. The drop down is available till model level. Inventory Inventory module provides details on merchandise stocks available warehouse wise at the model level, and an analysis on slow moving and non-moving items, that help managers decide what needs to be liquidated. Accounts Receivable (AR) AR gives the users status of the Accounts Receivables in buckets of current, 0-30 days, 31-60 days, 61-90 days, 90-120 days and 120+ days. One can see detailed channel wise and dealer wise reports. The Drilldown and Rollup buttons help seeing the detail and overview of various dimensions of business. Business Benefits: Almost real time information anytime, anywhere Sales projection has become easy and fast Data cleansing was done after analyzing the areas where wrong data or duplication of data was taking place Avoids multiple storage of data

Canon's Pain' Area:

Canon India has a centralized data centre at the Corporate office and is connected to all its location through Virtual Private Network. Oracle applications form the basis of transaction processing. Lotus notes is used extensively for messaging and many workflows for purchase, travel, sales force automation, HR etc. For the dealers, a web-based portal has been developed called Partner Excellence Program (PEP) which helps dealers to log orders, connect to Canon's e-learning system, download finance statements, etc. However, their business pain area was not having a unified/ consolidated source to view reports related to products they were trading in. The process of churning out reports from Oracle apps, extracting into excel, cleaning it wherever required, was turning out to be time consuming, and not user-friendly.

How TEAM helped:

TEAM's QlikView tool enabled Canon's

Case Study : HONDA SIEL CARS INDIA LTD "Considering the fact that our data was in structured and unstructured format with multiple island, Team Computers did good work to consolidate all the information under one umbrella." Hilal Khan, CIO, Honda Siel Cars India Ltd.
Company Overview: Benefits:

Honda Siel Cars India Ltd is leading manufacturer of premier cars in India. It was incorporated in December 1995. HSCIs state-of-the-art manufacturing unit was set up in 1997 at Greater Noida, U.P with an investment of Rs. 450 crore. The green-field project is spread across 150 acres of land (over 6, 00,000 sq. m.).Honda Siel Cars India has a strong sales and distribution network spread across the country. The network includes 105 facilities in 62 cities.
Key Challenge:

Result at a Single Glance Performance Measurement Production Calculation made Easy Full analysis Possible Current Trend is easily Available Real Time Capturing of every step in the process Low cost & Easy to use Easy to modify as per changing business needs

Client Statement:
"Considering the fact that our data was in structured and unstructured format with multiple island, Team Computers did good work to consolidate all the information under one umbrella. Thanks to their understanding of the product and the ability to pick up the vertical knowledge of automobile domain. As a result, it turn out to be a valuable solution to improve upon our efficiency. Hilal Khan, CTO, Honda Siel Cars India Ltd.

Disparate systems & was not able to measure the performance of their business at a single glance. Difficult to manage multiple uncoordinated excel reports Data accuracy was the major challenge Ease of Analytics was missing Limitation of viewing the Market share of all competitors Difficult to create the single platform of all sales reports. Lack of the unified organizational view with various levels of Authorizations.
Our Solution:

Integrated BI is the best solution to meet their challenges specifically It delivers the measurable business benefits by reducing the reporting overhead within most organizations in reducing the time to access information as well as the administrative cost. Dashboard Analytics- Reporting o Strategic Dashboard A single static page showing sales achievement, stock, market share and other performance indicators o Analytics -Sales progress trend, performance analytics, trend measurement o Reporting- Standard reporting format which can be viewed by the management and dealers respectively.

Case Study : RELIANCE LIFE INSURANCE TEAMs BI solution has contributed tremendously in strategic decision-making. C Mohan, CTO, Reliance Life Insurance
Executive Summary:
investment system, Actuaries and the shared service for agents which are done in excel.

The management of Reliance Life felt that the best benefits of the company's steady growth could be derived only if they had access to reporting tools that could analyse the data and drill down to the bleeding end or profitable sources. TEAM's Data Analytics tool QlikView provided Reliance Life with a unified view of their data coming from different data sources, and gave its management a bird's eye view of their revenues/ losses on different hierarchy and patterns.
Company Overview:

How TEAM helped:

TEAM's QlikView tool enabled Reliance Life management to see a unified view of their data coming from different data sources. It drilled down the data to model level, and provided dashboards and charts across hierarchy and patterns, so that the management could view hourly refreshed data related to their domain and take necessary decision or monitor the stock. QlikView provided high-level summary to detail level sales, inventory and finance (AR) data analysis through an easy-to-use, yet robust and flexible interface capable of handling multiple levels of user expertise and requirements. The implementation was by-and-large smooth, and completed within three months.

Reliance Life Insurance Company Limited is a part of Reliance Capital Ltd. of the Reliance - Anil Dhirubhai Ambani Group. Reliance Capital is one of India's leading private sector financial services companies, and ranks among the top 3 private sector financial services and banking companies, in terms of net worth. Reliance Capital has interests in asset management and mutual funds, stock broking, life and general insurance, proprietary investments, private equity and other activities in financial services. Reliance Life Insurance is another step forward for Reliance Capital Limited to offer need based Life Insurance solutions to individuals and Corporate. They are currently present in 15 regions at 165 different locations with 17 products in both individual and corporate sectors.
Challenges:
To provide reliable revenue data from multiple data sources by avoiding manual intervention and making the optimum use of human capability. MIS team at Reliance life is looking at QlikView to give them faster reports and more time to analyse the situation and provide solution. QlikView will help the top management in getting one unified view of the truth starting with the ability to segment revenue by product and region. The current situation made it difficult for the management to link the excel sheets and drill down to the bleeding end or profitable sources. Reliance Life Insurance Company is currently using six different data sources for capturing different data. Life Asia is the policy master software which is used in most of the insurance companies in the world. This software captures data related to the policies sold by the company like details of the policy holder, policy number, premium, and risk associated with the policy etc. Before using QlikView, it was all manual reporting. Each step required someone to manually pull the data from Life Asia and compile them in Excel. This was not only time consuming, but also ascertaining relativity between the data was a cumbersome effort as there were no linkages between the Excel sheets. This was leading to delay in decision making. Reliance Life Insurance Company has begun with getting the data from Life Asia and preparing the reports needed on an hourly basis. These reports help the MIS team to use the time saved from report generation in understanding the reasons for loss and profit

Benefits:
With the help of QlikView Reliance Life Insurance Company will be able to see a unified view of their data coming from different data sources which will help them in doing better comparative study of their Expenses vs. Revenue. This will, in return, give their top management a bird's eye view of their revenues/ losses on different hierarchy and patterns. The main KPI that they are looking ahead at are Premium, Policies, Sum assured, Ratios, Lapses, Withdrawals and Surrenders. On the basis of these KPIs, they will further like to compare these productwise, Geography-wise, customer-wise, employee-wise, and conduct analysis on premium and capital employed. Through permutation and combination of these different KPIs, they will be able to assess the business trend.

Current Situation :
They are having the following data sources: Sun: for accounting Talisma: Client relationship management. Policy Tracking System: Underwriter Credence: Investment Prophet: Actuaries Shared Services: Agents recruitment

Pain Areas:
Manual intervention of data leads to errors, which reflect on the final numbers. Time consumption of high-end resources and therefore proper utilization of their time not possible. All the reports were first generated in excel. Excel sheets cannot be linked together to get the proper drill down or slice and dice. No unified views of the different excel reports causing problems in comparative study.

Solution:
All the above problems have been answered by QlikView as this solution is able to pull the data from different data sources, thus

depending on different dimensions. Very soon Reliance Life Insurance Company will also be able to get the data from the other sources also like A/c, policy tracking system

eliminating the manual intervention and therefore reducing the manual error. A bird eye view can be provided to the top level management. This will help them identify the pain areas in their departments, is strategize measures that will reduce the pain. Now with the help of QlikView, slicing and dicing of the data is possible.