INTRO DUC N TIO

In India, ING VYSYA Bank Ltd. is a colebration of the two most successful, Vysya Bank Ltd, a premier bank in the Indian Private Sector and a global financial powerhouse, ING of Dutch origin, during Oct 2002. Firstly I introduce the ING Group , the world's fourth largest financial services company and the seventeenth largest global corporation.

Profile

Who we are
ING Group is a global financial services company of Dutch origin with 150

years of experience, providing a wide array of banking, insurance and asset management services in over 50 countries. Our 114,000 employees work daily to satisfy a broad customer base: individuals, families, small businesses, large corporations, institutions and governments. Based on market capitalisation, ING is one of the 20 largest financial institutions worldwide and ranked in the top-10 in Europe. ING has gained recognition for its integrated approach of banking, insurance and asset management. Furthermore, the company differentiates itself from other financial service providers by successfully establishing life insurance companies in countries with emerging economies, such as Korea, Taiwan, Hungary, Poland, Mexico and Chile. Another specialisation is ING Direct, an Internet and direct marketing concept with which ING is rapidly winning retail market share in mature markets. Finally, ING distinguishes itself internationally as a provider of employee benefits, 2

i.e. arrangements of nonwage benefits, such as pension plans for companies and their employees.

The origin of ING Group

On the other hand, ING group originated in 1990 from the merger between Nationale Nederlanden NV the largest Dutch Insurance Company and NMB Post Bank Groep NV. Combining roots and ambitions, the newly formed company called Internationale Nederlanden Group. Market circles soon abbreviated the name to IN-G. The company followed suit by changing the statutory name to ING Group N.V..

Business
ING is the number one financial services company in the Benelux home

market. ING services its retail clients in these markets with a wide range of retailbanking, insurance and asset management services. Our wholesale banking activities operate worldwide but with a primary focus on the Benelux countries. In the United States, ING is a top-5 provider of retirement services direct bank with over 15 million customers in nine large countries. In the growth markets of Asia, Central Europe and South America we, for example, provide life insurance. We are also a large asset manager with assets under management of around EUR 500 billion.and life insurance. In Canada, we are the top property and casualty insurer. ING Direct is a leading

Stakeholders

ING conducts its business on the basis of clearly defined business principles. In all our activities we carefully weigh the interests of our stakeholders: customers, employees, shareholders, business partners and society at large. ING strives to be a good corporate citizen.

Our strategy
We are a customer-orientated company with a clear organisation and strategy

which is founded on value based management. We have a strong position in mature markets where we want to generate further growth through proper execution of our business fundamentals (such as customer satisfaction and managing costs, risk and our reputation) and we focus on growth in retirement services, direct banking and life insurance in developing markets. That way we try to offer our shareholders a higher return than the average of our peers.

SETTING THE STANDARD IN HELPING OUR CUSTOMERS MANAGE THEIR FINANCIAL FUTURE

Mission

We strive to deliver our financial products and services in the way our customers expect: with exemplary service, maximum convenience and at competitive rates. This is reflected in our mission statement: to set the standard in helping our 4

customers manage their financial future. ING`s mission is to be a leading, global, client-focused, innovative and low-cost provider of financial services through the distribution channels of the clients preference in markets where ING can create value.

ING MISSION STATEMENT

A clear organisation
To fulfill any mission statement you need an organization that is up to the task. ING has a management structure based on the principles of transparency, accountability and client focus. Our activities are organised along six functional business lines with direct reporting lines that enable quick decision-making and foster personal empowerment and strong accountability.

A clear financial objective.

Our goals is to deliver value to shareholders through a combination of growth and return that is higher than the average of our peers.

A clear strategy

To achieve this, we manage for value. This means focusing on growing economic profit, which measures profit beyond the cost of capital, and emphasising return improvement and profitable organic growth.

EXECUTION
In our mature businesses profitable organic growth comes from the proper execution of our business fundamentals. This means managing costs, risks and reputation and exemplary customer service.

Customer satisfaction
ING attaches the utmost importance to exemplary customer service. Especially in mature markets, we believe high customer satisfaction is the way to differentiate ourselves from our peers and to generate profitable top-line growth. In order to continuously improve customer satisfaction, INGs mission statement (above) is the guideline for every employee. We continuously measure customer satisfaction and set performance targets.

Managing costs
Customer satisfaction alone, however, is not enough to create value, especially not in mature markets. Fierce competition in these markets makes it essential to look continuously for ways to keep costs under control and improve efficiency. Cost containment and excellent customer satisfaction go hand-in-hand as operational drivers to create value in these markets.

Managing risks
Managing our risks and consequently the cost of capital is essential for stable, profitable growth. Risk management supports value creation by providing insight into the levels of risk we can absorb compared with our earnings power and capital base. Integrated risk management (combining credit, market, insurance and operational risk into one common view) is a key ingredient in our strategy. It allows us to capture the benefits of being a diversified financial services firm and to create a clear overview of all risks. Our ultimate goal of integrated risk management is to better align our risk taking to our risk appetite. This allows ING to make optimal use of its capital base, leading to a lower overall cost of capital.

Managing reputation
Integrity and reputation are two of INGs most important assets. Our strong focus on execution has resulted in a greater emphasis on the importance of adherence to laws and regulations. Regulatory compliance is essential because INGs long-term relationships with its clients depend on integrity and fairness. ING has a group wide compliance policy. Senior management is accountable for compliance and compliance is integrated in their performance targets and remuneration structure.

GROWTH
ING also continues to invest in business areas that have clear growth potential. We have defined three main areas of growth: retirement services, direct banking and life insurance in developing markets. ING has strong positions in these businesses and intends to raise further their profit potential by using the experience and capital gained in INGs mature business.

Direct Banking
The continuing increase of the use of internet offers great business opportunities. With ING Direct we have delivered in this business and continue to do so. Today, ING is the leading direct bank in the world. By expanding our product range from savings into mortgages, we expect to continue to grow this business. Currently ING Direct is active in nine mature economies: Australia, Canada, France, Germany, Austria, Italy, Spain, United Kingdom and the United States. In the Netherlands, Post bank is INGs direct bank.

Retirement services
We see significant opportunities in mature and growth markets for retirement services. This is driven by demographic and regulatory changes. The population throughout the world is ageing. Governments can not deal with this challenge on their own. Retirement services are a key area for businesses to develop. ING has a long-standing expertise in this field. We already excel in providing retirement 8

services in many regions. ING is involved in assisting governments and setting up pension structures in many developing markets.

Life insurance in developing markets

We can build on an established presence in Asia/Pacific, Latin America and Central Europe. In Asia, we have a great portfolio of insurance businesses. We focus on long-term relationships and strong alliances with banks in the region. In Central Europe, ING has been present from the start when their markets opened up to the West. We have a very broad presence there. Today, ING is the number one life insurer in the region and is well positioned to benefit from the growth of these markets.

A PERFORMANCE CULTURE
Success requires that employees understand INGs strategy and the goals of their business unit. Employees must know their role in achieving these goals and receive regular feedback on their performance and are rewarded accordingly. This is how ING sees a performance culture and how it is being embedded in the company.

IN SHORT
We are a customer-orientated company with a clear organisation and strategy which is founded on value based management. We have a strong position in mature markets where we want to generate further growth through proper execution of our business fundamentals (such as customer satisfaction and managing costs, risk and 9

our reputation) and we focus on growth in retirement services, direct banking and life insurance in developing markets. That way we try to offer our shareholders a higher return than the average of our peers.

ING Business Principles

As a global provider of financial products and services, ING plays an important role in society. In order to fulfill this role it needs to maintain the confidence of its customers, shareholders, employees, and other stakeholders by acting with professionalism and integrity. ING Group attaches paramount importance to upholding its reputation, and the ING Business Principles play an important role in this respect. ING expects the highest levels of integrity from its employees, regardless of their position in the organisation. The ING Business Principles were first introduced in 1999. They were updated in 2004.

The ING Business Principles are:

We are committed to our integrity We aim for an above average return We are open and clear We promote sustainable development and respect human rights We respect each other
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We are involved in the communities we operate in

Responsibilities

The Business Principles apply to the whole of ING Group, its subsidiaries and

business units and to every employee.

It is the responsibility of all those in authority at ING to ensure that these Principles are fully communicated to all present and future staff. They must also ensure that these are strictly observed.

The members of the Executive Board and all Managers are responsible for applying the Business Principles within their areas of responsibility.

The Executive Board receives regular reports, including an annual review, on the effective operation of the Business Principles.

Compliance to Business Principles

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Every individual at ING is required to act in accordance with both the letter and spirit of these Business Principles and obliged to promptly report any violation of these Principles to his/her line manager or the responsible compliance officer.

Anyone becoming aware of a violation of the Business Principles by an Executive Board member is obliged to report such violation to the Group Compliance Officer promptly, who will report it to the chairman of the Supervisory Board of ING Group.

Any violation of the Business Principles may also be reported according to the ING Whistleblower Procedure.

ING employees will be held accountable for acting in accordance with the Business Principles.

Upon violation of the Business Principles, disciplinary measures may be taken, up to and including termination of employment.

Violations of these Business Principles will be promptly disclosed to the extent required by the applicable laws, rules and regulations.

Human Rights in the Business Principles

Early in 2004, the Executive Board of ING Group added an additional Business Principle on human rights. 12

INGs top managers have received a management guide to help them define their role and responsibilities concerning human rights and their business units.

INGs business lines

ING has a structure of six business lines. A clear client focus and strong business logic are the key elements in this structure.

Insurance Europe

Operates the insurance activities in the Netherlands, Belgium, Spain, Greece and Central Europe and asset-management activities in Europe. In these countries we offer life insurance with special attention for pensions. In the Netherlands and Belgium we also offer non-life insurance.

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Insurance Americas

Holds insurance operations and asset-management activities in the Americas. It is well established in the US with retirement services, annuities and life insurances and has leading positions in non-life insurance in Canada and Mexico. Furthermore, we are active in Chile, Brazil and Peru.

Insurance Asia/Pacific

Holds the life insurance operations and asset/wealth management activities in Asia/Pacific. It has well established positions in Australia, Hong Kong, Japan, Korea, Malaysia and Taiwan. The activities in China, India, and Thailand are future growth engines for ING.

Wholesale Banking

Takes care of the global wholesale-banking operations. It has five divisions: Clients, Network, Products, Corporate Finance and Equity Markets, and Financial Markets. Wholesale banking offers a full range of products to corporate and institutions in the home markets in the Benelux countries and elsewhere it operates a more selective and focused client and product approach.

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Retail Banking

Holds retail banking activities in the Netherlands, Belgium, Poland, Romania and India. Retail Banking also offers private banking in selected markets; for instance in the Netherlands, Belgium, Switzerland, Luxembourg and several countries in Asia.

ING Direct

Operates direct retail-banking activities for individual clients in Australia, Canada, France, Germany, Austria, Italy, Spain, United Kingdom and the United States. Main products offered are savings and mortgages. A separate activity is ING Card, which manages a credit-card portfolio within the Benelux.

Profit contribution business lines (full year 2005)

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The market position of ING group in International market

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HIS RY TO

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ING Vysya Bank Ltd., is an entity formed with the coming together of erstwhile, Vysya Bank Ltd, a premier bank in the Indian Private Sector and a global financial powerhouse, ING of Dutch origin, during Oct 2002.

The origin of the erstwhile Vysya Bank was pretty humble. It was in the year 1930 that a team of visionaries came together to found a bank that would extend a helping hand to those who weren't privileged enough to enjoy banking services. It's been a long journey since then and the Bank has grown in size and stature to encompass every area of present-day banking activity and has carved a distinct identity of being India's Premier Private Sector Bank. In 1980, the Bank completed fifty years of service to the nation and post 1985; the Bank made rapid strides to reach the coveted position of being the number one private sector bank. ING Vysya Bank today is a part of the ING Group, the world's fourth largest financial services company and the seventeenth largest global corporation. The ING Group brings to ING Vysya 150 years of financial services experience and a heritage trusted by 60 million customers in 50 countries. The ING Group's customers have 19

entrusted it with over US $700 billion of their wealth. The ING Group is a global leader with the financial strength and expertise to provide simple and effective answers to the customer's changing financial needs. ING Vysya in India, is active in life insurance, asset management and banking. ING Vysya Bank intends to bring to its customers in India a range of integrated financial solutions tailored to meet customer needs in banking.

The long journey of seventy-five years has had several milestones

1930 1948 1985 1987 1988 1990 Set up in Bangalore Scheduled Bank Largest Private Sector Bank The Vysya Bank Leasing Ltd. Commenced Pioneered the concept of Co branding of Credit Cards Promoted Vysya Bank Housing Finance Ltd. 20

1992 Deposits cross Rs.1000 crores 1993 Number of Branches crossed 300 Signs Strategic Alliance with BBL., Belgium. Two National Awards by Gem & 1996 Jewellery Export Promotion Council for excellent performance in Export Promotion Cash Management Services, & commissioning of VSAT. Golden Peacock Award 1998 - for the best HR Practices by Institute of Directors. Rated as Best Domestic Bank in India by Global Finance (International Financial Journal - June 1998) State -of - the -art Date Centre at ITPL, Bangalore. 2000 RBI clears setting up of ING Vysya Life Insurance Company 2001 ING-Vysya commenced life insurance business. The Bank launched a range of products & services like the Vys Vyapar Plus, the range of loan schemes for traders, ATM services, Smartserv, personal assistant 2002 service, Save & Secure, an account that provides accident hospitalization and insurance cover, Sambandh, the International Debit Card and the mi-b@nk net banking service. 2002 ING takes over the Management of the Bank from October 7th , 2002 RBI clears the new name of the Bank as ING Vysya Bank Ltd, vide their letter of 2002 17.12.02 Introduced customer friendly products like Orange Savings, Orange Current 2003 and Protected Home Loans 2004 Introduced Protected Home Loans - a housing loan product Introduced Solo - My Own Account for youth and Customer Service Line 2005 Phone Banking Service 2006 Saral Savings - No Frills Account for the common man

In terms of pure numbers, the performance over the decades can better be appreciated from the following table:

Year 1940 1950 1960 1970 1980

Networth 0.001 1.40 1.60 3.00 11.50

Deposits 0.400 5.30 20.10 91.50 1414.30

Advances 0.400 3.80 13.50 62.80 813.70

Profits 0.001 0.09 0.13 0.74 1.13

Outlets 4 16 19 39 228 21

1990 2000 2001 2002 2003 2004 2005 2006

162.10 5900.00 6527.00 6863.24 7067.90 7473.20 7094.00 1019.67

8509.40 74240.00 81411.10 80680.00 91870.00 104780.00 125693.10 133350.00

4584.80 39380.00 43163.10 44180.00 56120.00 69367.30 90805.90 102320.00

50.35 443.10 371.90 687.50 863.50 590.01 (381.80) 90.6

319 481 484 483 456 523 536 575

Outlets comprises of 374 branches, 57 ECs, 28 Satellite Offices and 101 ATMs. Additionally bank also has Internet Banking mi-b@nk and Customer Service Line for Phone Banking Service.

C MPANY PRO O FILE

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G VYSYA BANK SUCCESS STORY

About ING Vysya

ING Vysya (a group terminology) has 3 businesses in India, ING Vysya Life Insurance, ING Vysya Bank and ING Vysya Mutual Fund. ING Vysya Bank is a premier private sector bank with a 70-year heritage and 1.5 million satisfied customers. ING Vysya Mutual Fund is a mid sized asset management company with a retail investor focus.

TYPE OF INSTITUTION
ING Vysya is one of Indias leading and largest private sector banks.

HISTORY
ING Vysya Bank, incorporated in 1930 as Vysya Bank Ltd and renamed ING Vysya Bank in December 2002, is headquartered in Bangalore, India and is an associate of ING Group of the Netherlands, a global customer of Fidelity. ING Vysya has occupied the premier position among Indian private sector banks since 1985. 23

Since that time, ING Vysya has enjoyed a series of firsts the first private sector bank to launch credit cards in 1989 and the first to launch a housing finance subsidiary in 1990. In 1992, ING Vysya was also the first private sector bank to join SWIFT and in 1997, the bank achieved the highest net worth among all Indian private sector banks. When ING Vysya went live with Fidelitys integrated banking solution last year, the bank scored another first as the first institution in India to replace its legacy banking environment with a fully integrated, realtime branch, ATM and Internet solution.

GEOGRAPHY

Although more concentrated in affluent, southern India, ING Vysya has more than 480 branches located throughout the country including metro, urban, semi-urban and rural centers spread over 15 states of India.

FIDELITY SOLUTIONS INSTALLED

Sanchez Profile The worlds fastest core processing system Sanchez FMS General ledger application Sanchez Profile for Windows A Windows based branch platform

ING Vysya Life in India - An Overview

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ING Vysya Life Insurance Company Private Limited (the Company) entered the private life insurance industry in India in September 2001, and in a short span of 4 years has established itself as a distinctive life insurance brand with an innovative, attractive and customer friendly product portfolio and a professional advisor sales force. It has a dedicated and committed advisor sales force of over 11,000 people, working from 80 branches located in 70 major cities across the country and over 2,600 employees. It also distributes products in close cooperation with the ING Vysya Bank network. The Company has a customer base of over 3,00,000 & is headquartered at Bangalore. In 2005, ING Vysya Life earned a total income in excess of Rs. 400 crore and also has a share capital of Rs. 440 crore. The Company aims to make customers look at life insurance afresh, not just as a tax saving device but as a means to add protection to life. The one thing we hold in highest esteem is 'life' itself. We believe in enhancing the very quality of life, in addition to safeguarding an individual's security. Our core values are therefore defined as Professional, Entrepreneurial, Trustworthy, Approachable and Caring. The Companys portfolio offers products that cater to every financial requirement, at any life stage. We believe in continuously developing customer-driven products and services and value being accessible and responsive to the needs of our customers. In fact, the company has developed the LifeMakerTM. a simple method which can be used to choose a plan most suitable to a specific customer based on his needs, requirments and current life stage. This tool helps you build a complete financial plan for life, whether the requirment is Protection, Savings or Investment, Retirement. 25

ING VYSYA BANK LEADING THE WAY IN INDIA A LEGACY REPLACEMENT SUCCESS STORY

BUSINESS PROFILE ING VYSYA BANK LTD.

ING Vysya Bank Ltd. provides its 1.5 million customers with a variety of full-service retail banking products including deposits and loans, mutual funds, investments, debit cards and credit cards. ING Vysya also provides credit services, cash management services, foreign exchange and foreign trade services along with treasury, investment and wealth management services.

AFTER EVALUATING VARIOUS OTHER BANKING SYSTEMS, WE ARE PLEASED TO HAVE SELECTED SANCHEZ [FIDELITY].

SANCHEZ PROFILES RICH SET OF FUNCTIONS AND ITS DYNAMIC ARCHITECTURE WILL MAXIMIZE OUR ABILITY TO PROVIDE QUALITY SERVICES AND PROVIDE A SET OF INNOVATIVE PRODUCTS TO OUR CUSTOMERS.

BART HELLEMANS, MANAGING DIRECTOR, ING VYSYA BANK

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BENEFITS
Allows the bank to offer customers AAA Banking (Anywhere, Anytime, Anyhow) Automates back-office operations, reducing required staffing Reduces time to market for new products New customer-centric architecture dramatically improves customer service Less bandwidth requirements and little system overhead Global expertise

PROJECT AMULA
At the beginning of 2000, ING Vysya was still using legacy branch automation systems when the decision was made to migrate to a centralized banking solution. The bank had two overwhelming requirements: timely information for decision making and new product development, and the ability to offer new retail delivery channels. In addition, the bank needed a solution that would be compatible with existing IT systems. Because the Indian banking industry is highly competitive, banks are trying to improve levels of service to attract new customers and improve retention. This led ING Vysya to create an aggressive business plan to modernize the banks retail and corporate banking operations in south India where the bank has prominent brand equity. Bank executives felt that if they could accomplish this goal, they would be well on their way to becoming the leading customer-centric bank in India. ING Vysya decided that their first step was to migrate from legacy architecture to a new, customer-centric, coreprocessing solution. The project was nicknamed VysAmulya meaning invaluable, showing the banks level of committment to the migration efforts. 27

THE FIDELITY SOLUTION

ING Vysya evaluated several domestic solutions from other vendors, as well as several international solutions. Sanchez Profile was selected based on its ease of interface with third-party solutions. ING Vysya was also pleased with Profiles flexibility, scalability, bandwidth requirements and performance in terms of processing benchmarks. ING Vysya also based the decision on the comfort level of past successful Profile implementations throughout ING Group. The entire selection process began in October 1999 and was completed in May 2000.

AAA BANKING
With its integration of Profile, ING Vysya was able to offer Internet banking services to its customers in June 2002. Named mi-b@nk, the service allows bank customers to conduct transactions from their location of choice at home, in the office or wherever they are able to access a PC with Internet connectivity. With a simple mouse-click, ING Vysyas customers can now use mi-b@nk to view account status and details, authorize fund transfers, retrieve a statement of accounts, order demand drafts, run what-if scenarios for monthly installments, and compute interest and maturity amounts for deposits and loans.

GROWING REVENUES
ING Vysya deployed Profile as part of an aggressive business plan to modernize the banks retail and corporate banking operations in south India. The

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bank expects to achieve a 300 percent rise in revenues from treasury operations as a result of timely information from the new, centralized architecture.

INCREASED AUTOMATION
At the beginning of 2000, ING Vysya was still performing partial or fully manual processing in over half its branches. With the installation of Profile, the bank reduced the amount of staffing required to process transactions by 15 percent.

REDUCED TIME TO MARKET

The need for innovative new products and compatibility with modern delivery channels was a compelling force behind ING Vysyas decision to install Profile. The ING Vysya team decided to start with a core banking solution as a platform on which products and services could be deployed quickly. Profiles electronic product manufacturing capability was attractive to the bank because it reduced time-to market for new products. In the future, ING Vysya plans to expand its product offerings into northern India through ATMs and the Internet. Using Profile, the new banking platform supports current accounts, monthly minimum low-balance savings accounts, fixed deposit accounts and two new products overdraft cash credit accounts and cumulative deposit accounts.

INCREASED EFFICIENCY
At the heart of the Profile system is a database engine that provides efficient message formatting. For ING Vysya, this translates to reduced bandwidth

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requirements and little system overhead. This saves the bank on hardware configuration costs and decreases end of day processing time. Before Profile was installed, the banks processing time depended on the size of the branch and the systems in the branch. In addition, the system was decentralized and therefore relied on trial balances that were forwarded every two weeks. With Profile in place, ING Vysya branches now have financials by the next morning. In addition, end of day processing is now accomplished in only 90 minutes.

GLOBAL EXPERTISE
Although Profile has multicurrency and multilingual capabilities, some country specific customization was required including recurring deposits, cash credits and overdrafts, clearing, remittances, time deposit savings and statutory reporting. Upon full completion of the rollout, ING Vysya will have centralized information and the ability to offer integrated banking services across several delivery channels on a 24x7 basis throughout India. The experience Fidelity has gained from Project Amula will undoubtedly help additional Indian banks that seek to migrate legacy systems to an updated, modern architecture.

CENTERED ON CUSTOMERS
Before the Profile implementation, ING Vysya was equipped with partial branch computerization and total branch computerization (with LAN). After implementation, ING Vysya established a wide area network to connect branches nationwide. As a result, customer data that is entered at the branch level is instantly updated via realtime processing throughout the bank network. This provides ING 30

Vysya staff with a wealth of data, enabling customer service and banking representatives to access complete customer information from every branch to improve marketing opportunities and deliver better service to customers.

TECHNICAL STRATEGY

Profile replaces ING Vysyas in-house legacy transaction processing system. The new software configuration consists of Profile and FMS, operating centrally on IBM pSeries servers, running AIX v4.3 with Diebold ATMs.sit Fidelitys Web site at www.fidelityinfoservices.c Retail branches have Profile for Windows front end on Windows NT and SQL Server. The data center in Bangalore is connected to 12 distribution points through two Mbps leased lines with ISDN back-up and Cisco 7500 routers. Each distribution point is, in turn, connected to its group of branches through 64Kbps leased lines with ISDN/PSTN back-up. The data recovery center is located in Hyderabad and is connected to a data center in Bangalore on 2X4Mbps leased lines as well as to all distribution points. Data replication between the main data center and the disaster recovery center occurs twice daily.

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WE INTEND TO BECOME A LEADING CUSTOMERCENTRIC BANK IN INDIA, AND WE APPRECIATE THE PARTNERSHIP AND

SUPPORT OF SANCHEZ [FIDELITY] AND SANCHEZ CAPITAL SERVICES [FIDELITY] AS WE ACHIEVE OUR GOAL.

BART HELLEMANS, MANAGING DIRECTOR, ING VYSYA BANK

CORPORAT STATEMENT
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PRODUCTS PROFILE

Accounts & Deposits

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ING Vysya Bank has a portfolio of banking solutions and a range of offerings for people from all walks of life, with a view to making banking an effortless task. Whether you require a simple savings account or a sound banking partner, ING Vysya Bank has the perfect solutions and products to ensure a wealthy future.

Savings Accounts
Choose one of ING Vysya Bank's savings account that suit you the most and be at the receiving end of attractive returns and personalized banking services, while accumulating funds over a period of time.

Orange Savings Account Solo Savings Account

MPower Corporate Salary Account Saral Savings Account

Orange Savings Bank Account

Key Features:
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Quarterly Average Balance of Rs. 5000/- to be maintained in the account. Unlimited ATM transactions on all ING Vysya ATMs. Free Unlimited ATM transactions in over 10,000 (Cirrus) ATMs in India. Shopping convenience at over 74,000 merchant locations, with the ING Vysya International Debit card.

Zero commission on P.O/D.D up to Rs. 2 lakhs p.a. (calendar year) Free Personal Accident Insurance Cover of Rs. 3 lakhs for a year. Free usage of Payable at Par (PAP) Cheques within the overall remittance limit of Rs. 2 lakhs per annum.

Free Electronic Bill Payment service at select centres. Free Transfer of funds across all networked branches. Free Personal Assistance Service - Smartserv at select centres* Free Statement of Account through E-mail at no charge. Customer RTGS (Real Time Gross Settlement) transactions at concessional rates.

Free issue of Personalized chequebooks. Mi-b@nk - Internet banking facility Customer Service Line facility * Free for life Credit Card based on the applicants eligibility. Penalty for non-maintenance of the quarterly average balance is Rs.300/per quarter.

Up gradation from any other savings account of the Bank to the Orange Savings account at no additional cost.

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Benefits:

Personal Accident Insurance for Rs. 3 Lakhs for a year. Free unlimited access to 10,000+ other bank ATMs - enhanced accessibility. Free Multi branch, Multi-city banking convenience. Payable at par Cheques. Free DDs / POs up to Rs. 2 per annum. Smartserv Personal Concierge Services. Lakh

MPower Corporate Salary Account

Key Features:
Zero Balance Account. Salary of the employee needs to be credited in to this account. Joint Account status with one other family member. Free unlimited ATM transactions on the ING Vysya ATM network. 4 Free ATM transactions per month at 10,000 (Cirrus) ATM's. (No carry forward option) Shopping convenience at over 90,000 merchant locations, with the ING Vysya International Debit card. Free 2 D.D's / P.O's note exceeding a value of Rs. 10,000/- per month. Checkout facility (Temp Overdraft) to an extent of 50 % of the last salary credit. Free PAP Cheques for all employees without restrictions. Free Bill Payment service -at select centres. Free Transfer of funds across all networked branches. 38

Free Personal Assistance Service - Smartserv at select centres* Free Statement of Account through E-mail at no charge. Free issue of Personalized chequebooks. Demat accounts for the electronic custody of shares. Mi-b@nk - Internet banking facility. Free for life ING Vysya Credit Card to eligible employees.

Solo Savings Account

Key Features:
Quarterly Average Balance - Rs. 500/- to be maintained in the account. Penalty for non-maintenance of QAB will be Rs. 150/- per quarter. Free International Debit Card, above 18 years of age, which affords shopping convenience at over 90,000 shopping outlets across the country. Free & unlimited access to all ING Vysya Bank ATM's. Free 30 transactions per annum at HDFC & Corp Bank ATM's. Free Multi branch, Multi-city banking convenience. Free Fund transfers within the Profile network through E-banking channels. Internet Banking through Mi-b@nk. Free access to the Customer Service Line. Personalised Chequebook above 18 years of age. Smartserv & SMS Alerts at Rs. 100/- per annum. No restriction in the number of transactions in the account. Bill Pay facility. 39

Financial transactions at the branch will be charged at Rs. 50/- per transaction.

In the course of normal operations, if the account is overdrawn, interest will be charged at 13 % per annum, for the number of days overdrawn.

Demat Account for electronic storage of shares.

Saral Savings Account

Key Features:
Quarterly Average Balance of Rs. 200/- to be maintained in the account. Penalty for non-maintenance of QAB will be Rs. 45/- per quarter. Free issue of personalised chequebook. Free 4 Cash transactions per month at the base branch through withdrawal slips. Over and above 4 transactions per month, every additional transaction during the month will be charged at Rs. 20/- per transaction. Free annual Statement of Account. Additional value added services at a cost: Debit Card - Rs. 100/- per annum. Internet Banking - Rs. 100/- per annum. Customer Service Line - Rs. 100/- per annum. All AAA cash deposits and withdrawals are charged at Rs. 50/- per transaction. Adhoc / Additional statement of accounts will be charged at Rs. 50/- per transaction. 40

Up gradation from any other savings account of the Bank to the Orange Savings account at no additional cost

Current Accounts
Small, medium and large businesses alike will find that ING Vysya Bank's current account offerings come with all the benefits needed to stay ahead of competition. Whatever the size or scope, you will find a current account option exclusively designed for you.

Orange Current Account General Current Account

Advantage Current Account

Orange Current Account

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In today's fast-paced world, your business regularly requires you to receive and send funds to various cities in the country. ING Vysya Bank Orange Current Account gives you the power of inter-city banking with a single account and access to more than 200 cities.

From personalized cheques that get treated at par with local ones in any city where we have a branch, to Free collection (if instruments are lodged directly) of outstation cheques (payable at branch locations), to free inter-city funds transfers of up to 200 lakhs per month, our priority services have become the benchmark for banking efficiency.

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Features & Benefits

Free remittance limit (DD /PO /PAP /RTGS /EFT / NEFT) of Rs.2 crores per month; power packed feature with potential to save upto Rs.4.8 lakhs per annum. Free collection of outstation cheque instruments are to be lodged with ING Vysya Bank branches at drawee locations, directly. Free unlimited Net Banking for checking balances in accounts Free unlimited account to account Funds Transfer in networked branches Easy anywhere cash deposit and withdrawal (upto specified limit) Free cash pickup and delivery including access to ING Vysya Bank's state of the art "Self Bank" Free personalized cheque book with "At Par" cheque leaves Free SMS alerts at select locations Avail safe deposit locker facility (where available) on a preferential basis Free ATM cum debit card with free access to any ATM of any bank on cirrus network Free 24 hours Customer Service Line (toll free) Multiple channels to access your account. Free standing instructions facility for regular payments and many more

Features indicated above are available against stipulated Quarterly Average Balance. Saving of Rs.4.8 lakhs per annum is calculated at 20 ps. Percent and is subject to usage of full limit of free remittance package of Rs.200 lakhs per month.

Advantage Current Account

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In today's fast-paced world, your business regularly requires you to receive and send funds to various cities in the country. ING Vysya Bank AdvantageCurrent Account gives you the power of inter-city banking with a single account and access to more than 200 cities. From personalized cheques that get treated at par with local ones in any city where we have a branch, to Free collection (if instructions are lodged directly) of outstation cheques (payable at branch locations), to free inter-city funds transfers of up to 50 lakhs p.m., our priority services have become the benchmark for banking efficiency.

Read on to know the powerful plus points of the ING Vysya Bank Advantage Current Account.

Features & Benefits

Free remittance limit (DD/ PO/ PAP/ RTGS/ EFT/ NEFT) of Rs. 50 lakhs p.m.; power packed features with potential to save upto Rs.4.8 lakhs p.a. Free collection of outstation cheque instruments are to be lodged with ING 44

Vysya Bank branches at drawee locations, directly.

Free unlimited Net Banking for checking balances in accounts Free unlimited account to account Funds Transfer in networked branches Easy anywhere cash deposit and withdrawal (upto specified limit) Personalized cheque books and personalized payable at par cheques Free SMS alerts at select locations Free standing instructions facility * for regular payments Free ATM cum debit card with access to any ATM, of any bank * on cirrus network Avail safe deposit locker facility (where available) on a preferential basis Free 24 hours Customer Service Line (toll free) Multiple channels to access your account. Cash pick up and delivery * (door step banking) * and many more

Features indicated above are available against stipulated Quarterly Average Balance. Non-maintenance attracts penalty besides charges will be levied for facilities. Conditions apply, Bank reserves the right to change, modify or delete some of the features, without notice. Saving of Rs. 1.2 lakhs p.a. is calculated at 20ps % and is subject to usage of full limit of free remittance of Rs.50 lakhs p.m.

General Current Account

A Current account is ideal for carrying out day-to-day business transactions. With the ING Vysya Bank General Current Account, you can access your account 45

anytime, anywhere. Withdraw and deposit cash, issue and encash cheques, make balance-inquiries or ask for mini statements, and even request for cheque books any time, anywhere. With a vast network of branches in cities all over the country, and access to a multitude of ATM's, you can keep track of all your transactions anytime.

Features & Benefits

Access your account from any of the networked branches across India Deposit cash at any of the branches (networked) across India International debit card cum ATM card to access your account from the wide network of ING Vysya bank ATMs and self banking across the country Enjoy FREE 24- hour Phone Banking and Net Banking facilities that helps you check your balance and other details Attractive rates for inter-city/inter-branch transactions (Please refer Service Charges chart for details) Utilize a safe deposit locker (available at selected branches) for your valuables and important documents Personalized cheque book for enhanced security Cash pick up and delivery services at selected centers

Term Deposits

ING Vysya Bank's attractive interest rates on term deposits help you fulfill your needs and keep your savings secure at the same time.

Fixed Deposit

Cumulative Deposit
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Akshaya Deposit

Fixed Deposit
Invest your savings and let them work for you
If you believe in long-term investments and wish to earn higher interests on your savings, invest your money in Fixed Deposit. By investing in ING Vysya Bank Fixed Deposit, your money not only stays secure but also accumulates good interest over the period of deposit. Partial withdrawal from your Fixed Deposits before maturity can bail you out in times of need.

Features and Benefits:

Tenor based Rate of Interest Higher interests can be accrued for longer periods of deposits. Compounded Interest can be earned by reinvesting the principal amount along with the interest earned during the period. Premature withdrawal allowed at a nominal penalty. Option to place deposits in multiples of Rs.1000 as units under Vysunits, enabling withdrawal as per need, in multiples of Rs.1000. Higher rate of interest on Fixed Deposits for Senior Citizens. Option to draw interest by way of DD / PO / Credit to own SB account with ING Vysya Bank, Monthly (at a discount) or Quarterly, as per choice. Loans upto 90% of the deposit would be available at 2% above the underlying interest rate on Fixed Deposit. Nomination facility is available. Free transfer of deposit between branches is available. Automatic renewals on maturity.

Cumulative Deposit
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Let your savings habit be rewarded the Cumulative Deposit way of ING Vysya Bank.
When expenses are high, you may not have adequate funds to make big investments. But simply going ahead without saving for the future is not an option for you. Through ING Vysya Banks Cumulative Deposit you can invest small amounts of money every month that ends up with a large saving on maturity. So you enjoy twin advantages- affordability and higher earnings. Whats More, you can even withdraw in full in case of need!

Features & Benefits

You can start a Recurring Deposit with us for a monthly installment of Rs.1000. Fixed monthly thrift without upper limit. Nomination facility available. Loans can be offered against these deposits (upto 90% of the deposit amount at a nominal cost). Rate of Interest is compounded quarterly. Free transfer between branches is possible

Akshaya Deposit
Best way to see your investment grow at a faster rate
Your deposit with interest is re-invested every quarter to earn a higher yield. Your term deposit with ING Vysya Bank carries FAAA rating indicating highest 48

safety. By investing in ING Vysya Bank Akshaya Deposit, your money not only stays secure but also accumulates good interest over the period of deposit. Partial withdrawal from your Akshaya Deposit before maturity can bail you out in times of need.

Features & Benefits

Tenor based Rate of Interest Higher interests can be accrued for longer periods of deposits. Premature withdrawal allowed at a nominal penalty. An Initial deposit of Rs.10000 is required top open an Akshaya Deposit. Option to place deposits in multiples of Rs.1000 as units under Vysunits, enabling withdrawal as per need, in multiples of Rs.1000. Higher rate of interest on Fixed Deposits for Senior Citizens. Option to draw interest by way of DD / PO / Credit to own SB account with ING Vysya Bank, Monthly (at a discount) or Quarterly, as per choice. Loans upto 90% of the deposit would be available at 2% above the underlying interest rate on Fixed Deposit. Nomination facility is available. Free transfer of deposit between branches is available.

Demat Accounts

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The ING Vysya Bank Demat Account offers you a secure and convenient way to keep track of your shares and investments, how much you've bought and sold over a period of time, without the hassle of handling physical documents that get mutilated or lost in transit.

Demat Account
With practically all trading being conducted electronically, most settlements happen through Demat (Dematerialisation of securities). The ING Vysya Bank Demat Account offers you a secure and convenient way to keep track of your shares and investments, how much you've bought and sold over a period of time, without the hassle of handling physical documents that get mutilated or lost in transit.

Features & Benefits

As opposed to the earlier form of dealing in physical certificates with delays in transaction, trading through Demat has the following benefits.

Settlement of securities traded on the exchange as well as off market transactions. Shorter settlements thereby enhancing liquidity. Pledging and Hypothecation of Dematerialized Securities. Electronic credit in public issue. Receipt of non-cash benefits in electronic form. No stamp duties on transfer of securities held in demat form. No concept of Market Lots. Change of name, address, dividend mandate, registration of power of attorney, 50

transmission etc. can be effected across companies held in demat form by a single instruction to the DP.

Types of Depository Accounts

You can open two types of depository accounts:

Individual Account Corporate Account Individual Account

An individual account can be opened under following two categories depending on the residential status of the applicant(s):

Resident Non-Resident Resident Account

For opening a resident account you would need to furnish the following documents: Completed application form signed by all the applicants. Once a Demat account is opened, the depository participant cannot make any alterations in the names, so please fill in your name very carefully. DP Agreement executed on a non-judicial stamp paper of Rs.100 (Rs.50 for Gujarat and Dadra and Nagar Haveli) 51

A set of photographs of all the applicants duly signed.

Proof of identity for all the holders (any one) Voters ID Card Driving Licence Passport PAN Card MAPIN Card

Proof of correspondence address for all the holders (any one): Voters ID Card Driving License Passport Ration Card Bank statement or Electricity Bill or Telephone Bill (not more than 2 months old) Leave and License Agreement / Agreement for Sale

Other documents Tariff sheet duly signed by all the account hodlers Valid debit authorization

Non Resident Account

Apart from the documents required to open an ordinary resident account you would need to furnish the following documents: Copy of passport and visa attested by the branch after verifying with the originals Linked savings account has to be NRE/NRO as applicable.

Corporate Account
Documentation & Procedure :
Account opening form duly completed in all respects. 52

Photographs of all the authorized signatories (duly signed) to be affixed on the reverse of the specimen signature card. Copy of Memorandum and Articles of Association duly attested by the Company Secretary/Director Board resolution on the corporate 's letterhead stating that the company desires to open a demat account with ING Vysya Bank. It should also mention the details of the authorized signatories who will be operating the account as per the mode of operations decided by the board. DP Agreement to be executed on non-judicial stamp paper of Rs.100/= (Rs.50 for Gujarat and Dadra and Nagar Haveli). Proof of address of the corporate: Document registered with Registrar of Companies Acknowledged copy of Income Tax return Leave & License agreement Copy of Agreement of purchase of office premises Proof of identity of authorized signatory.

Account Operation:
On processing on your Account opening Form: You will receive a welcome kit including the Client Master List (CML) for your account and a personalized delivery instruction slip book. The CML will contain the following : Your Demat account number Name of the account holders Address and other details specific to your account

On submission of securities for dematerialisation:

You will receive a welcome kit including the Client Master List (CML) for your account and a personalized delivery instruction slip book. The CML will contain the following:

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Your Demat accounts number Name of the account holders Address and other details specific to your account Copy of agreement, Tariff Card, Delivery instruction book.

If there is a debit or credit transaction in your Demat account An entry will be made in your monthly transaction cum billing statement with the charges debited to your linked bank account. The debits of charges to your bank account will be reflected in the quarterly statement of your bank account, if you have given a standing instruction for collection of bills from your SB account. If you have submitted a requested for change in your address, nomination details, bank details etc. For the bank to accept changes and have the same reflected in the Client master list, you must furnish a letter detailing the additional requirements with necessary documentation.

Loans
ING Vysya Bank's range of loans will help make a difference in your life, be it a home improvement or a long awaited vacation.

Personal Loan
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ING Vysya Bank's Personal Loans scheme presents you with an easy way to turn your dreams into reality.

Home Loan
The ING Vysya Housing Loan, will help you guarantee that life's uncertainties do not affect your family's interests and your precious home.

Home Equity Loan

Keeping in mind, your needs, your concerns and worries, ING Vysya Bank has come up with a Home Equity Loan that is a hassle-free and a low cost solution that makes finance available to you against your free, unencumbered residential property.

NRI Home Loan

ING Vysya Bank's NRI Home Loans are offered to all NRI's on their return to India for the purchase, construction, repair /renovation /alteration of a house or a composite loan for self occupation.

Wealth Management

ING Vysya Bank, through its 100% subsidiary ING Vysya Financial Services (IVFS) caters to the investment needs of retail individual investors, small & medium enterprises, corporates, trusts and associations.

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Our Wealth Management services provide a full spectrum of integrated financial services to our clients who get access to an array of investment avenues like Insurance, Mutual Funds and Government of India Bonds. Our endeavour, with our expanded capabilities and resources is to provide services to our clients which will assist them to make investment decisions that are individually tailored and appropriate for each and every one of them.

Private Banking

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The Private Banking Program offered through ING Vysya Bank is an exclusive Wealth Management Service offered to a select group of individuals and institutions with a minimum portfolio size of Rs. 50 lakhs and above.

ING was the first bank to offer private banking services in the country and is amongst the top 20 banks worldwide offering private banking services* ING Private Banking is a global network of over 2000 private banking professionals, managing 55 Billion euros for our clients in 15 countries.

ING Vysya Bank combines sound investment philosophy, total transparency and a comprehensive range of products and services to give customers an end-to-end solution to all their wealth management needs.

* Euro money private banking survey 2005

Private Banking Program

ING Vysya Bank Private Banking aims to give you the best advice on your portfolio by giving you customized solutions and exclusive client management. The 3-stage process followed by our wealth managers is:

Wealth Creation Wealth Preservation Wealth Transmission

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Wealth Creation

You are at the stage of your life wherein wealth creation comes naturally to you. It is a natural out come of the professional life you lead, or, it could be the result of an inheritance that you come into. You currently have skeletal portfolio, but you wish to flesh it out and enhance it potential. Call you Relationship Manager at ING Vysya Private Banking. You relationship Manager would be your window to a new world of investment options.

Our Action Programme

Our integrated financial services work towards steering your wealth into channels that provide steady returns, as well integrated risk management solutions.

Portfolio Management on non-discretionary basis Optimum asset allocation, without excessive concentration or diversification Investments in equity market done through Direct Equity and Mutual Fund route Regular comprehensive reports and face-to face portfolio status meetings Identification of the best investment opportunities based on individual preferences 58

Exclusive banking privileges including access to lending resources from the bank for developing business, exploiting investment opportunities, or personal spending Optimization of risk-reward opportunities; risk management through sophisticated risk control mechanisms Asset structuring, financial advisory, legal and tax planning

Wealth Preservation
This stage of your life is one of consolidation, assessment and introspection. It is the time when you can savor the fruits of your past efforts. It is the time when you plan for future. The second life cycle of your assets is that of consolidation, re-assessment, and restructuring.

Our Action Plan

We protect your wealth by planning ahead and being thorough; by providing a precise balance of income and growth, risk and return required by you.

Range of Services

Exclusive Banking Privileges Investment Advice and Financial Planning 59

Asset Structuring Portfolio Management The portfolio most suitable to meet your specific goals is adapted Portfolio diversified to spread risk, and designed with an optimal blend of equity, fixed income, securities, insurance and pension schemes

Investment Advisory Services including advice and guidance and real estate, bullion and other investment and growth opportunities.

Wealth Transmission

It is the time to look bank on your life and the route traversed to get to where you are today. Your life has been well spent. You have created and built-up capital and assets that have served you well. Your desire at this stage is to structure a smooth relay of you wealth to your heirs.

Following Your Instruction

As the rightful owner of your assets, you are the sole master of their destinations. You and you alone can decide who the heirs and intended recipients of your wealth and legacy would be. Our Relationship Manager steps in to implement your wishes.

Our Action Program

Portfolio Management Services Estate Planning 60

Legal Advice Inheritance Planning Creating an appropriate framework for seamless and legally binding wealth transmission Exclusive Banking Privileges Investment Advice

Cards

ING Vysya Bank's Credit and Debit Cards give you convenient access to your account at any place and any time. Our Debit Card provides freedom to spending, both locally & globally, in a controlled manner. As a Credit Card member you will have access to a host of features and benefits that will make every transaction, a pleasure.

Credit Card

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Our International Credit Card is accepted at 30 million establishments worldwide! This card also entitles you to a reduced service charge on cash withdrawals from ATMs & no petrol transaction fee.

Features
No transaction fee on fuel. Reduced service charge on cash withdrawals from ATMs. Reward points to loyal customers. Provides exclusive discounts on travel services. Dial a Draft facility currently provided against cash limit for the card member. Available to all Customers subject to performance and charges on par with cash withdrawal. Dial an EMI where a card member can avail an EMI option on a purchase against available limit at a lower cost. Available to Customers based on credit performance. Balance Transfer at 1.49%. 6 EMI offered to the ING Customer.

Fees and Charges

Current Cash Withdrawal Charges on other cards. -2.95% interest charge per day from transaction date-repayment date Cash Withdrawal Charges for IVBL card members. - 1.5% per day from transaction date-billing date - 2.95% per day from billing date-repayment date

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Debit Card

The ING Vysya Bank's International Debit Card, powered by MasterCard, gives you a convenience like no other card can. This card lets you access your bank account from anywhere, any time through a wide range of ATM networks and use at merchant establishments for your purchases.

Features

Access to over 18,000 ATMs of just about any bank, across India - free for all our Orange Account holders 1,44,780 merchant establishments in India alone Accepted at over 8 million merchants across the world Powered by Maestro, Cirrus and Cashnet *

Payment Services
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Payment Products
Make payments conveniently and promptly with Demand Drafts, Pay Orders, and Payable at Par cheques, Telegraphic Transfers and the RTGS scheme. Also take advantage of services like Standing Instructions and Utility Bill Payments and forget about standing in line to pay bills again!

Bill Pay

Don't waste your precious time on routine payments like your telephone, cell phone, electricity and insurance bills. Simply route them through our payment service BillPay. With this facility you'll never have to go even close to a queue. All you need to do is instruct the bank and the bill amounts will be deducted from your account.

Smartserv

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Smartserv is a comprehensive personal assistance service brought to you by ING Vysya Bank in association with Les Concierges. Designed exclusively for customers of ING Vysya Bank, Smartserv runs day-to-day errands and completes mundane chores. Thus, when you work long hours, your personal life does not take a back seat. This facility is available free of charges with the Orange Savings account.

Features

Ticket booking for events / movies in the city and more. Delivery of fruit baskets, cakes, etc and more. Travel plans & related assistance, and more. Utility bill payment like electricity, telephone and more. Currently available in 7 cities in India.

Small & Medium Enterprises

ING Vysya Bank has a track record of serving SME Customers for over 75 years. We understand how much of hard work goes into establishing a successful SME and that 65

establishing and running a successful business takes hard work, money and planning. ING Vysya Bank looks not only at your immediate banking requirement, but also the long-term needs of your business as it expands. Our approach is to make banking easy, timely and reliable so that you could focus on your business safe in the knowledge that we would be there to take care of all your banking requirements.

Our solutions are designed to meet your varying needs. We offer a complete range of banking services to small & medium sized corporates such as Business Accounts, Working capital, Cash Management Services, Trade Finance, Other Non Funded Facilities and Term Loans for Business Expansion for your business. In addition we also offer specific structured products to SSI's, Traders, Distributors and other SME customers.

Small & Medium Enterprises

Business Loans - MPower BLT Business Loans - Rent Business Loans - Small Scale Industries Loans (SSI) MPower Business Account (MBA)

Business Loans Rent

The MPower - Rent offers loans against the security of your rent receivables. Individuals, proprietary concerns, partnership firms, 66

public and private limited Companies, trusts and registered bodies who meet the eligibility criteria will be able to secure fast finance for their blooming businesses

Loan Amount
Minimum loan amount: Rs.25.00 Lakhs, no maximum limit Loan amount will be computed on the basis of net monthly rent - arrived at by deducting from the gross rent, TDS at the prevailing rates (as applicable to individuals/corporates) and maintenance charges subject to a minimum of 5% of gross rent, rate of interest and period

Security/Collateral
Charge/hypothecation of the rent receivables for the entire period of Loan. Collateral [linked to the period of loan]: Upto 6 years - 125%, Beyond 6 years 150%. Charge over the leased property by way of simple/equitable mortgage. Personal guarantee of partners of the firm / promoter directors of the lessor company; third party guarantee, if available, preferably of legal heirs in case of individuals.

Tenure - Maximum period of 96 months Repayment Conditions- Through lease rentals received directly by the Bank,
in the form of EMI's.

Eligibility Criteria
Eligibility Criteria for Borrower
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Unencumbered, clear commercial properties with marketable title, standing in the name of the prospective borrower located at Metros and Urban areas anywhere in India Property offered as security must have a minimum income of 25,000/-

Eligibility Criteria for Tenant (Lessee)

Well-known multinational companies (MNC), public sector undertakings (PSU), private sector companies including their subsidiaries, public sector banks/private sector banks [not co-operative banks] and foreign Banks of high repute, all India financial institutions, national and international airlines,

insurance companies, central government offices Other companies/institutions listed in the Stock Exchange and whose shares are frequently quoted and traded and are in the list of BS 2000 New companies promoted by high net worth individuals

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Business Loans - Small Scale Industries Loans (SSI)

ING Vysya Bank offers loans to Small Scale Industries at competitive interest rates without any collateral security.

Credit Guarantee Fund Trust for Small Industries [CGTSI]

ING Vysya Bank is one of the member lending banks for CGTSI. ING Vysya Bank Ltd offers loans of up to Rs 25 lakhs to SSI units under CGTSI at competitive interest rates without any collateral security and / or third party guarantee. In addition the guarantee fee payable to CGTSI would be debited to the account. Minimum Loan Amount:- No Minimum Amount Maximum Loan Amount:- Rs 25 lakhs

Eligibility:
The SSI units engaged in activities like manufacturing, processing or SSSBEs, including Information Technology and / or Software industry are eligible.

Guarantee fee payable to CGTSI:

One time Guarantee fee of 2.5% of the credit facility sanctioned. Annual Service fee of 1% of credit facility on the outstanding loan amount as on March 31 each year.

Collateral: No additional collateral is required

MPower Business Account (MBA)

MPower truly empowers you to create the business empire of your dreams. It is a working capital account that enriches small and medium business enterprises by 69

making optimum use of your banking facility, and meeting the day-to-day needs of your business, quite like you would personally do, if you had more time. Thus, you are now free to focus on other business needs, while your MPower Business Account works hard, along with a host of conveniences to give you maximum value and benefits.

Features and Benefits

A Current Account with Cash Credit/Overdraft facilities pre-approved to meet the needs of working funds for your business A dedicated team of Relationship Managers exclusively assigned to your account Being a Cash Credit/Overdraft account, you get charged only to the extent of usage of the limits in terms of interest, thus providing an economic and efficient pricing for funding your business It values your business in terms of quick evaluation and speedy sanctions Competitive interest rates Free Demand Drafts/Pay Orders/Payable at Par Cheques up to 10 times of limit sanctioned per year * Free Internet banking facility (for individuals/sole proprietorships) Free collection of cheques in 85 locations across India * Pick-up and Delivery of Cash / Cheque facility at select centres * Free phone banking at select centres * Free International Debit card (for individuals / sole proprietor/any two partners)

(The benefits are subject to the amount of Overdraft facility being availed off and/or maintaining stipulated minimum balance criteria).

Short Term Loans

Reaching out to the hinterlands of India, we have redefined Rural Banking in terms of products and services. Providing a boost to the potential existing in the rural sector, short terms loans are categorized into these segments. 70

KISSAN CREDIT CARD / Crop Loans.

Working Capital Loans to Poultry / Fisheries etc.

Gold Loans for Agriculture / General purposes.

Produce loans against Warehouse Receipts / against pledge of Stocks of Agril Produce .

Apart from these we also support the agriculture with various products tailored to your specific needs. To know about Deposits and other loans, please refer to Retail Banking and Wholesale Banking.

Accounts & Deposits

Rupee Savings Accounts

If you have any investments to be made both on a repatriable and non-repatriable basis, ING Vysya Bank's NRE and NRO Savings Accounts respectively are the perfect choice.

NRE Savings Account NRO Savings Account

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Rupee Current Accounts

Experience the power of ING Vysya Bank's NRE and NRO Rupee Current Accounts that comes with a host of convenient Banking options.

NRE Current Account NRO Current Account

Rupee Fixed Deposits

Deposits in Indian Rupees, which can be fully repatriated at any time. Twin advantages of affordability and higher earnings

NRE Fixed Deposit NRE Akshaya Deposit NRE Cumulative Deposit NRO Fixed Deposit NRO Akshaya Deposit NRO Cumulative Deposit

Foreign Currency Deposits

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Earn Indian Interest Rates on your Foreign Currency deposits with our Foreign Currency Non-Resident Deposits.

FCNR Akshaya Deposits FCNR Fixed Deposits

Accounts for Returning Indians

RFC Savings account, Fixed Deposit and Akshaya Deposit allow you to hold your deposit in any one of four currencies (USD, Pounds Sterling, Euro)

RFC Savings Account RFC Akshaya Deposit RFC Fixed Deposit

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Wholesale Banking
Wholesale Banking is a reflection of ING Vysya Bank's ability to provide its corporate clients in India a full range of commercial, transactional and electronic banking products. The bank offers a wide array of client-focused corporate banking services, including working capital finance, trade and transactional services, foreign exchange and cash management, to name a few. A well-integrated approach to relationship management and innovative product development helps the bank achieve the above. The offerings take into account a client's risk profile and specific needs. The bank has made significant inroads into the formal banking consortia of a number of Indian companies including multinationals, domestic business houses and prime public sector companies, based on our superior product delivery, industry benchmark service levels and strong customer orientation.

Product Offerings
Credit Products & Structured Finance Offshore Borrowings Investment Banking, Local Debt Syndication and Securitisation Trade Finance and Commodities
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Cash Management Services Treasury Management Services

Credit Products and Structured Finance

The bank understands the importance of providing working capital finance and structured finance facilities to their clients. Which is why, we have special groups, working on newer, better ways to help you manage your money.

Strengths:

Quick turnaround Flexibility on account of branch network Access to large rupee liability

Working Capital Finance Structured Finance Products

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Investment Banking, Local Debt Syndication and Securitisation

The bank is uniquely positioned to be able to advise, lead manage and place, thus giving the customer the advantage of being a full fledged Commercial Bank along with investment banking. As a Category I merchant banker registered with SEBI, the bank has an advanced product portfolio that includes the following:

Financial advisory services for mergers and acquisitions, capital and debt structuring and restructuring, private capital raising and structured financing. This includes onshore as well as offshore.

Local debt distribution, both in loan and bond forms, including plain vanilla debt and structured debt.

Securitisation - We advise our clients on securitising their assets with a view to sell them. Our services include advisory, structuring portfolios, assist in obtaining ratings for the portfolios & sell-down of the portfolio.

The investment banking services are provided to a range of Indian as well as offshore clients. For cross border transactions involving global clients, the investment-banking group works closely with ING Bank's global corporate finance and investment banking offices.

Offshore Borrowings

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With the bank's strong capabilities in lead managing, underwriting and syndicating foreign currency loan offerings, we excel at external commercial borrowings, particularly offshore foreign currency loans to large Indian clients. Our highly experienced origination and execution teams based in India complement the strong distribution team based in Singapore.

Trade Finance and Commodities

As an innovative solution provider of international and domestic trade flows of our clients, we offer an entire range of trade finance products. The product suite, offered in close co-ordination with the ING global network of structured trade finance units includes documentary credit, guarantees, bills/ invoices discounting, supply chain financing, pre/post-export finance and structured trade/commodity finance.

Letters of Credit: Letter of credit facilities (inland/ foreign) are provided to the
customers for meeting working capital requirement needs as well as for capital equipment purchases.

Guarantees: Guarantees are issued on behalf of the domestic and international

customers in favour of corporations and government authorities. In addition, as a part of our project financing activity, we issue guarantees to foreign lenders, export credit agencies and domestic lenders on behalf of the clients.

Bill Discounting: Bill discounting involves financing of short-term trade

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receivables through negotiable instruments/ invoices discounting. This has gained considerable importance in recent past in view of self-liquidating nature.

Supply Chain Financing (SCF): SCF refers to trade credit extended by the
Bank to partners involved in comprehensive supply chain process (commodities to cash) commencing from conversion of raw material into parts/ components, consumed by big manufacturers and thereafter sold to ultimate consumers through dealers. Core objective is to provide integrated financial solution to the supply and distribution channels of our corporate clients.

Export Credit: ING Vysya provides extensive export credit for pre-shipment and
post-shipment requirements of exporter borrowers in rupees and foreign currencies. We also arrange discounting of bills under export LCs by overseas banks at competitive pricing with/ without recourse to the exporters.

Import Finance: import finance (buyers / suppliers credit) under LCs opened by
various Indian banks for import of raw material as well as capital equipment.

Cash Management Services

Understanding the customer's need for prompt and efficient cash management services, the bank has come out with a variety of solutions to meet the complex collection and payment requirements of various businesses.

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The bank has field specialists who guarantee a flexible response to customer's needs as and when required. Expert advice from them also ensure that the products and solutions decrease interest costs, help manage funds efficiently and keep a trail of transactions through web-enabled support.

Collections Standing Instructions Account Services Payments

Products and Services

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Management of risk continues to be one of the most important aspects of running successful businesses. We at Financial Markets at ING Vysya Bank help manage different kinds of risks by matching your risk management needs with appropriate solutions. If you are looking at world-class solutions and services for managing different risks in your business, dealing in foreign currency for import/export or short term assets or liabilities, ING Vysya's Financial Markets is what you can bank upon.

Foreign Exchange Transactions Hedging Solutions Money Market Products

Foreign Exchange Transactions

We offer currency conversions, trading, hedging and investment solutions in G-10 and other emerging currencies for all your business needs. ING Vysya Bank is one of the leading players and best price makers in the India Rupee Spot market.

Hedging Solutions
We help our clients hedge efficiently against movements in currencies or interest rates with our innovative solutions, however difficult the market conditions may be. Some of the common products in our suite of Foreign Exchange related products are: 1. Forwards: Single dated, Options dated etc. 2. Options strategies and structures 80

3. INR Options: Calls/Puts and structures with payoffs tailored for specific client needs.
4.

FX Options: Calls/Puts Exotic Options including Barrier Options, Digitals, and other structured solutions. Some of the common products in our suite of Interest Rate related products are:

INR Interest Rate Swaps on permitted benchmarks, including the Overnight Index and MIFOR. Standard and structured foreign currency Interest rate swaps in most major currencies Basis swaps and Cross-Currency swaps across all major currencies Swaps on specific benchmarks including interest rate spreads depending on client risk management needs. Interest Rate options in Foreign Currencies

All these products can be customised for specific client needs as well as for market opportunities.

Money Market Products

We assist our clients in their liquidity and cash flow management through a number of instruments, which include

Certificates of Deposit

Corporate Bonds Commercial Paper 81

Repurchase Agreements OTC deposits And many more

Welcome to ING Vysya Bank Mi-remit Services

ING Vysya Bank has continually focused on Innovation and Transformation for servicing the customer better. Continuing on the same path, the Bank has developed a completely effortless way of sending money from USA to your loved ones in India. To send money, you no longer have to spend more of your hard earned money and more importantly no longer your loved ones will have to wait for days to receive the money you sent from USA

Along with the comfort, you also get the following benefits:
Speed - Delivery to your beneficiary in as less as, 5 days. Affordability - you pay fees as low as $3 per transaction. Exchange rates - One of the most competitive exchange rates Tracking - 24X7X365 days of online tracking Customer Support - Call, write or chat with the Bank to solve your queries

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So send money to your loved ones and leave the worries of speed in remittance, with the Bank.

FINANCIAL MARKERT AND NEWS RELEASES

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Financial Markets

ING Vysya Bank Financial Markets is a leading player in the Indian Financial Markets providing one of the widest ranges of products for large corporate, small and medium enterprises as well as individual needs. Supported by state-of-the-art systems and the capabilities of the ING Group, we offer competitive pricing and efficient execution across markets and a comprehensive suite of products.

Financial Markets unit is an active market maker on most rupee interest rate and currency products. Within the bank, we play a key role in the Asset Liability Management and ALM strategy. To our corporate and institutional clients, we offer a comprehensive range of products for transactions and risk management needs.

The Financial Markets business is driven by a highly qualified and knowledge driven team that brings together a deep understanding of local and global markets as well as complex financial products.

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NEWS RELEASE

Bangalore 23 May 2006

ING Vysya Bank back in the black

ING Vysya Bank Ltd. today announced that its Board of Directors had approved the annual audited accounts of the Bank, for the fiscal year ended 31 March 2006, at the Board Meeting held in Bangalore on Tuesday 23 May 2006.

Performance Highlights
Net Profit of the Bank for the fiscal year stood at Rs. 9.06 crores against a loss of Rs. 38.18 crores, in the previous fiscal year. Total Income during the year rose by 27% to Rs. 1,413 crores; up from Rs. 1,113 crores, while net interest income and feebased income during the year increased by Rs.124.43 crores and Rs. 10.50 crores respectively. As at 31 March 2006, total assets of the Bank had increased by 8.94% to Rs. 16,766 crores from Rs. 15,391 crores As at 31 March 2005. The net worth of the Bank was Rs. 1,019.67 crores as at the end of 31 March 2006, versus Rs. 709.40 crores of the previous year. The Capital Adequacy Ratio stood at 10.67%, compared to 9.09%, as at the end of March 2005. The net non-performing advances as a percentage to customer assets dropped to 1.77% against 2.14% at the end of the previous year. 85

Announcing the results, Managing Director, Mr. Vaughn Richtor stated: I am pleased to see that the bank is moving back on track. Our IT initiatives towards the networking of all our branches are about to be completed and we look forward to expanding the business, increasing our customer acquisition and improving our financial performance further.

Key Figures

Fiscal Year (FY) Results In Rs. crores Net interest income Other income Total income Operating costs Pre-provision profit Provisions & contingencies Profit before tax Provision for tax Profit after tax 2005-06 481.19 190.31 671.50 518.79 152.71 131.19 21.52 12.46 9.06 2004-05 356.76 122.67 479.43 380.10 99.33 172.77 (73.44) (35.26) (38.18) % Change 34.88 55.14 40.06 36.49 53.74 -24.07 129.30 135.34 123.73

NBusiness

Highlights

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Total deposits increased from Rs. 12,569 crores as at 31 March 2005 to Rs. 13,335 crores as at 31 March 2006, recording growth of 6%. In the total deposit mix, the share of Current and Savings was at Rs. 3,603 crores, reflecting growth of 18.27%. Meanwhile, the cost of deposits decreased to 4.91%. For the same period, the advances grew by 12.67% to reach Rs. 10,232 crores from Rs. 9,081 crores. The credit deposit ratio stood at 77% for the period under review. The investments as at 31 March 2006 stood at Rs. 4,372 crores reflecting an increase of Rs. 176.44 crores, and the yield on investments was 7.09% versus 6.25% for the previous year.

Other Key Initiatives

During the period under review, the Bank opened eight new branches, including the conversion of an existing extension counter (EC) to a branch, bringing the total number of branches and ECs of the bank to 377 and 56 respectively. The bank also operates 28 satellite offices. With the increased emphasis on automation, a total of 368 offices are now connected to the networked core-banking platform.

The ATM network of the bank reached 114 machines, which is inclusive of nine Self Bank outlets opened in Bangalore. These Self Banks are a unique concept introduced by ING as a first in the country. The bank also launched Mi-remit, an Inbound Money Transfer Service from the U.S.A. The service offers a secured online mode of remitting money by any non87

resident Indian in the U.S.A. to a beneficiary in India -24 hours a day, 7 days a week. It is offered by the Bank in association with Times of Money Limited, which has provided the technology and back-end services. CRISIL has reaffirmed its rating of AA+/Stable for the Bonds raised by the bank. It has also rated the Certificate of Deposit Programme as P1+ and Fixed Deposit Programme as FAAA/Stable.

Press enquiries: ING Vysya Bank G.K. Sateesh Kumar, +91 (0)80 2500 5832, sateeshkumargk@ingvysyabank.com

ING Vysya Bank Ltd is a premier private sector bank with retail, private and wholesale banking platforms that serve over 1.5 million customers. With over 75 years of history in India and leveraging INGs global financial expertise, a workforce of 6,000 employees staff 480 outlets to offer their clients an increasingly broad range of innovative and established products and services. 88

ING is a global financial institution of Dutch origin offering banking, insurance and asset management to over 60 million private, corporate and institutional clients in more than 50 countries. With a diverse workforce in excess of 117,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand

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RESEARCH METHODOLOGY

RESEARCH METHODOLOGY
Research in common parlance refers to a search for knowledge. One can also define research as a scientific & systematic search for pertinent information of a specific topic. It is the pursuit of truth with the help of study, observation, comparison and experiment.

Research Design:

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Research design is actually the blue print of the research project and when implemented must bring out the information required for solving the identified marketing problem. The research design indicates the method of research (i.e. method of information gathering, the instruments of research, the method of sampling etc.). The choice of research design depends upon the depth and extant of data required, the cost of benefits of research, the urgency of work and the time available for completing it. Research design is mainly of three types:

(a) Exploratory (b) Descriptive or conclusive (c) Experimental

(a) Exploratory: Exploratory study can be used to establish priorities. The major emphasis is on the discovery of ideas and insights. It helps in formulating hypothesis.

(b) Descriptive or Conclusive: The descriptive study is typically concerned with determining frequency with which something occurred or how two variables vary together. It is guided by an initial hypothesis. (c) Experimentation: Experimentation is defined as a process where events occur in a setting at the discretion of the experimenter and controls are used to identify the source of variation in the subject.

Data collection Method:

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Data collection is an elaborate process in which the researcher makes a planned search for all relevant data. Data can be classified as primary data and secondary data.

(a) Primary Data:

Primary data is the data gathered for the first time by the researcher Collection of primary data is a task demanding a technical expertise. Primary data can be collected in market by three basic methods:

a. b. c.

Survey Observation Experiments

Survey is the most

(1) (2) (3)

common method used for primary data collection

in the

marketing research. The various survey techniques are:

Personal Interview Telephone survey Mail survey

The instrument used in personal interview is Questionnaire.

Questionnaire:
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A questionnaire is a formal list of questions to be answered in the survey. Questionnaire may of four types:

1. 2. 3. 4.

Structured undisguised Structured - disguised Unstructured undisguised Unstructured - disguised

Sampling methods:
Sampling is used to collect primary data when the source of data is far too many to be exhaustively handled. Sampling is an integral part of data collection process. A sample is only the portion of the universe or population. Sampling is of two types: (a) (b) Probability sampling Non-probability sampling

Probability sampling:

A probability sample is chosen in such a way that each member of the universe have a known chance of being selected. The most frequently used probability sampling method are :

1. 2. 3. 4.

Simple random sampling Systematic sampling Stratified sampling Area sampling

Non-probability sampling:
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In non-probability sampling the chance of any particular unit in the giving population being selected in unknown. Though errors occur in such sampling but if properly done the findings can be accurate. The four most frequently sampling methods are:

1. 2. 3. 4.

Convenience sampling Quota sampling Judgment sampling Panel sampling

DATA COLLECTION
The research plans calls for gathering primary data or secondary data or both. Secondary data consists of information they may be biased sometimes . I have used primary data for providing information . The first thing accomplished by me was pre-testing of questionnaire . The area selected for this was Delhi and NCR . As the area given to me is Delhi and NCR , there were abundant peoples of various culture . I had all the relevant information from the peoples or as well as from the customers . The customer know very well the significance of the project. And provided useful information as required.

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ANALYSIS OF THE QUESTIONNAIE R

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ANALYSIS QUESTIONNAIRE

Analysis of the questionnaire is the most important part of any project. On analyzing the questionnaire, we come to know that about 40% i.e. Large chunk is using SBI product because of the large and government . Because of its low price and it is in easy approach for everyone . Then the next 25% of market capture by the ICICI bank. About the linking of the current a/c basically SBI is on the top, than ICICI bank and other banks are captures market. SBI is liked because of its old bank and most successful bank in India. But the ING VYSYA bank is new for Delhi and NCR areas customers but in south India ING VYSYA bank is no 1 bank in each sector. Good number of respondents had shown satisfaction on the customer behavior few respondents that customer have over influencing behavior and other had given their view that customer and advisors have very formal behavior. They do not respond well with the customers. Although there is a contradiction in the view regarding the behavior of the customer. But a large segment of respondents had shown their full satisfaction for the customer after service . Respondent also wants good schemes from the ING VYSYA bank ltd. 96

RECOMMENDATI ONS

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RECOMMENDATION

1. The advertising should be enhanced to more media exposure particularly to channels and during the big events like world cup the company should try to cover such events. 2. The Bank should try to target the approachable segment of the population and focus on them also, so the policies should be made in such a manner that the bank secures same reputation and market share. 3. The Bank should try to use its resources to the best. 4. The finance schemes should be made easier to customers. 5. An attempt should be made to cover Hindi / English newspapers by giving regular advertisement in order to target the segment of people who are the readers of particular language. 6. Bank should pay proper attention towards the suggestion of customers. 7. According to the survey after sale service of bank is not up to mark, so bank should take necessary steps to improve quality of services. 8. Most important the bank will have to take decision based on constant review of the market by their employees at regular intervals.

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Appendix
1)-QUESTIONNAIRE

Area/ Location . Date Of Interview 1. Sir Please Tell Me Your Name .. 2. Store Name .. 3. In Which Type Of Business You Have Deal. Tax Tail . Woods. Jewelry ... Glass.. Garment. Other..

4. How Many Current A/C You Have Opened. 1 2 3 Other Then 6 4 5 6

5. In Which Bank You Have Opened Your Current A/C.

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SBI HDFC ING VYSYA UTI City Bank Bank Of India

ICICI PNB CORPORATION BANK IDBI ABN AMRO Oriental Bank Of Commerce

Other Banks . 6. Why You Are Selected This / These Banks. 1 2 3 4 5 Position In Market Provide Better Service Its Name In International / National Market For Your Belief Other Factors .

7. For Which Amount You Opened Your Current A/C. 10,000.Rs 1,00,000.Rs 10,00,000.Rs 50,000.Rs 5,00,000.Rs 1,00,00,000.Rs

8. You Use Your Current A/C. Daily Weekly

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Monthly

Yearly

9. In Which Location You Want To Take Banking Facilities. 10. Are Your Bank Provide These Facilities. 1 Free Remittance (Which Includes) Demand Draft Pay Order Pap Payment RTGS EFT /NEFT

2 3 4 5 6 7 8 9

AAA Cash Deposit (Any Time, Any How, Any Where) Free Collection Of Cheques Free International Debit Card. Unlimited Usage Of Bank ATMs Free Usage Of Non-Related Bank ATMs (Both Balance Enquiry & Cash Withdrawal) Free Mi-Bank Facility. (Net Banking) Free SMS Alerts. Free Personalized PAP (Payment At Par) Checques

10 Free Cash Pickup & Delivery. 11 Free Monthly Statement Of Account & Statement By EMail 12 Free Financial Advisory Services. 13 Free Customer Service Line. 11. Are You Fully Satisfied Your Bank.
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Yes. No Can Not Say

2)- Bibliography

BOOKS
MARKETING MANAGEMENT BY: Philip Kotller RESEARCH METHODOLOGY BY: C.R KOTHARI 102

MAGAZINES
Business Today Business World Business & Economics Companys Brochures, Documents, etc.

NEWSPAPERS
Economics Times Business standard

WEB SITES
www.ingvysyabank.com www.ingbank.com

Project Report
ON
ING VYSYAs MAJOR PRODUT:-> ORANGE CURRENT A/C. ITS POSITION IN THE MARKET AND THE RIGHT POSITION OF ING VYSYA BANK IN THE MARKET

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Submitted To ING VYSYA BANK (Current A/C Department) Guided By: Mr.Santosh Shukla (Area Sales Manager) Mr. Vijay Kumar (Team Leader) Submitted By:Prabhakar Gupta

INSTITUTE OF MANAGEMENT & RESEARCH, GHAZIABAD

REFACE

As a part of course requirement of my MBA. I was asked to undergo two month summer training in any organization so as to give me exposure to practical management and to get me
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familiar with the various activities taking place in the organizations.

I got an opportunity to undergo my summer training in , ING Vysya Bank Limited , 16/11, R.D. Chambers, Arya Samaj Road, Karol Bagh, New Delhi 110005 , Where I was allotted the project. Hence I have to do survey work in the some region of DELHI, GHAZIABAD and NOIDA, so that the report dose not become biased. We have divided this project in four chapters the very first chapter deals with the introduction of the organization to about the project. It also includes objective of survey to project justification. Second chapter includes the traditional part i.e. Methodology third chapter consist statical analysis and chapter four consist of recommendation. All organization face changes in their environment with resultant changes in their market and their ability to satisfy their customers. Each organization is faced with new marketing problems and opportunity in their existing and potential markets. Marketing decision makers or marketers cope with these challenges in a variety of ways. The marketer being required to forecast perceives the risk and uncertainty of a situation in their own way, supported by the market research. However uncertainty cannot be completely dominated in market forecasting. No method known to man can entirely eliminate uncertainty. But scientific method more than any other procedure can minimize elements of uncertainty, which results from lack of information without orientation.

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Market Research would have some validity, if it would deterioted into and subjective biased assessment of market behavior. Hence an objective posture and systematic method of enquiry is vital constituent of market Research. Market Research is a process of collecting information about how, what where, When, Why and how of actual potential customer in a particular market.

ACKNOWLEDGEMENT

The project report can not be completed with out the help and guidance of faculty members of the management department of the Institute of Management and Research. I am grateful to our ex-head of department M.B.A. Dr. Nachiketa Mishra, who provided me the opportunity to work with the ING VYSYA BANK Ltd. I am equally thankful to Mr. Amit Tyagi of Marketing Department and to Mrs. Harpreet Kaur of Human Resource department of the institute. I learnt the first marketing lesson from Mr. Umesh Sharma, ex-head of department-B.B.A. whose sayings were played vital role in the project.

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I sincerely thank to the Honble Director Mrs. Shabeena Gupta , I.M.R. Ghaziabad, who encouraged us and provided a nice environment for education and all tools required for the same .

In the bank I, Especially Karol Bagh, New Delhi - 110005 .

thanks to Mr. Santosh Shukla (Area Sales

Manager) , ING Vysya Bank Limited , 16/11, R.D. Chambers, Arya Samaj Road,

I would like to acknowledge my deep sense and sincere gratitude to Mr. Vijay Krishna Kumar (Team Leader) whose able guidance for completing project work.

Blessings, guidance, co-operation and support are always needed to accomplish any task, and at the same time faith and dedication also remained for gaining the knowledge and

support from our teachers. My debt to those who have helped me in one way the other is heavily, indeed while I take this opportunity to thank all of them these are too mention individually in a brief acknowledgement.

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Contents

Introduction 1
History Company profile Corporate Statement Products Profiles Financial Market & News Releases Research Methodology Analysis Of Questionnaire Recommendations Appendix 93 100 106 108 110 19 24 35 37

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