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FARST
669 Wild Rose Lane San Dimas, California 91773 626-391-1553 timemaster1724@aol.com
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a store manager and secretary. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems. Twenty years experience in customer relations including management, career pathing, dealing with complaints and training new customer relations representatives.
Key Skills
Office Management Teambuilding & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable/Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction
Experience
Grace Lutheran Church, Glendora, CA 2009 to 2012
Parish Secretary
Reviewed fifty years of files and established a current file structure by eliminating outdated documentation. Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing work in less time. Decreased office expenditures by implementing needed controls on supplies and standardizing ordering procedures. Established an efficient payroll structure that ensures everyone is paid on time and correctly. Radio Shack, San Dimas, CA 2007 to 2009
Store Manager
Manage the everyday operations of the store. Increase Sale by 17% to raise the store from last in the district into the top three. Reduce support costs by $15,000 dollars annually by lowering the turnover rate by 25% annually through high morale and strong team building. Review all paperwork related to store operations. Ensure all merchandise is replenished and properly stock and merchandised. Greet customers and handle all difficult customer issues. Maintained a 95% customer service satisfaction rate with an average customer handling rate of 97% per year. Write reviews and schedules. Ensure all moneys are properly handled and deposited in a timely manner.
2003 to 2007
Education
Associate Degree in Computer Science University of Maryland, Germany Introduction to Management Excellence Camden Partners International, Inc., Chicago, Il Management Excellence Zinger-Miller, Chicago, Il 1988 1998
1999