An Investigation of the Impact of Organizational Culture on Knowledge Exchange: The Context of Saudi Telecom Company

Dear Respondent:

Thank you for taking the time to respond to the attached questionnaire. The purpose of this questionnaire is to identify if a relationship exist between organizational culture and the Knowledge Exchange in Saudi Telecom Company (STC). The contribution of this study will help the company by provide an indicator of a Knowledge Exchange based on its culture in order to maximize the companys chance of success. Once again, thank you for your participation. Your answers are of the great importance to the success of this study. With appreciation,

Your answers will be used for statistical purposes only, and they will remain strictly confidential. Please answer questions in view of your experience, objectively and express your feelings freely, as there are no right or wrong answers.
Respondent

1. 2. 3. 4.

Age. Years in Saudi telecom company Education level . Position Level (please indicate) Executive Manager/Director Technical Staff Support Staff Other, please specify

Please mark the square next to each statement to indicate the extent to which you agree with that statement .

Openness to change

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

1 2

STC is very responsive and changes easily. STC responds well to competitors and other changes in the external business environment. STC continually adopts new and improved ways to do work. In STC ,Change is accepted as a part of working life Different units in STC often cooperate to create change. innovation
6
Strongly Disagree Disagree Neutral Agree Strongly Agree

In STC, failure is seen as an opportunity for learning and improvement. STC employees are constantly seeking new and better ways of doing things. STC have strict process controls to continuously improve production. I am encouraged to come up with ideas and suggestions for improving our work. STC values and promotes creativity and innovation. teamwork
Strongly Disagree Disagree Neutral Agree Strongly Agree

10

11 12 13

I enjoy working with the people in my department.

People I work with function as a team. People I work with constructively confront problems. People I work with are good listeners. Labor and management have a productive working relationship.

14 15

morale
16 17

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

STC motivates me to put out my best efforts. I enjoy my work in STC STC respects its employees. STC treats people in a fair manner. STC motivates people to be efficient and productive. Information flow
Strongly Disagree Disagree Neutral Agree Strongly Agree

18 19 20

21

I get enough information to understand the big picture here. When changes are made ,the reasons why are made are clear. 1 know whats happening in work sections outside of my own. 1 get the information I need to do my job well. I get the information I need in proper time involvement
Strongly Disagree Disagree Neutral Agree Strongly Agree

22

23

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26

Every one in STC believes that he can have a positive impact I have a say in decisions that affect my work. I am asked to make suggestions about how to do my job better. STC values the ideas of workers at every level. My opinions count in this organization.

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supervision
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Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I clearly understand what my manager expects of me. My manager has a friendly working relationship with all team members. My manager gives me regular feedback on how I am doing. My manager's actions are consistent with the company values. My manager regularly recognizes me for doing a good job. Customer service
Strongly Disagree Disagree Neutral Agree Strongly Agree

36

STC employees clearly understand and responds to customer wants and needs. STC regularly meets or exceeds customer needs and expectations. I know who my customers are. (internal or external customers) My department consistently meets all our customers expectations. Policies, procedures, and rules facilitate providing good customer service. trust
Strongly Disagree Disagree Neutral Agree Strongly Agree

37

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There is an atmosphere of trust in STC The sharing of information across organizational units is open and easy. Workers can get what they need from other units without being discouraged or hampered by rules or procedures. STC encourages workers to make their own decisions.

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45

STC encourages workers to participate in the establishment of their goals and objectives. reward
Strongly Disagree Disagree Neutral Agree Strongly Agree

46

employees salary increases in STC are based on ability and how well he does his work Promotion of employees in STC is based on ability and how well he does his work employees are fairly rewarded for the amount of effort they put in The team as a whole is rewarded for good work Teamwork in STC is fully recognized and rewarded Knowledge exchange
Strongly Disagree Disagree Neutral Agree Strongly Agree

47

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Workers are encouraged to share with others what they have learned from their recent assignments Senior staff in STC exchange their experiences with others STC has a well-organized system for exchanging knowledge within departments or practice areas STC has a well-organized system for exchanging knowledge across departments or practice areas Sharing knowledge systematically is part of STC culture

Please accept my very best regards