TRAINING PROPOSAL FOR MANAGERIAL/ SUPERVISORY STAFF (ADVANCE GROUP) Level I: Communication Skills

Learning Objectives:
Understand how to communicate with a limited range of people, on day-today matters in a form that is appropriate to the individual and the situation Recognize the need for timely communication Understand the process that leads to effective listening and information giving, including the importance of non-verbal communication Understand how to reduce barriers to effective communication, including environmental (noise/ privacy) personal, and social (language, ability to understand) Recognize how culture and ethnicity can impact on communication styles, expectations and preference Understand the importance of presenting a positive image of her/him self and the service Understand how to accurately report and/or records work activities according to organizational procedures Understand the importance of communicating information only to those people who have the right and need to know it consistent with legislation, policies and procedures, for example confidentiality, data protection act, complaints resolution, language interpretation, family dynamics. Reflect limitations with regard to communication and involve appropriate colleagues as necessary Recognize subjects that are inappropriate for general discussion in front of others, i.e. own social life etc Understand the emotional impact on people when coping with their illness and how that

Learning Outcomes/ Benefits of Training

Improved Organization Performance Increased Motivation of the Staff More Committed Staff Effective Cooperation and coordination between individuals, groups and departments Personal well-being The creation of group cohesion and trust Using communication skills to transform relationships with peers, subordinates and supervisors A more professional image Improved self-confidence Improved relationships Less stress Greater acceptance by others Project an image of confidence and knowledge. Demonstrate power or influence Express sincerity, interest and cooperativeness. Create trust. Recognize personal tension in self and others. Identify discrepancies between what people are saying and what they are actually thinking. Change behavior and environment to encourage productive discussion.

Course Contents:
Writing Skills
Letter Writing Memo Writing (e-mails) Taking Minutes of the Meeting Request for Proposals (RFP) Proposal Writing Report Writing

Speaking Skills
Presentation Skills Meetings Interviewing Skills Role Play

Reading Skill
Proposal Reading Memo Reading Report Reading Reading Case-Studies for effective Decision Making

Location:
Conference Room, Country Head Office, H. No. 11, St. 03, F-8/3 Islamabad, Pakistan

Time (hours):
1730- 1900hrs PST, Tuesday and Friday

Duration:
Six Months, Starting from March 16, 2010

Cost:
Rs. 1500 per hour

Trainer/Resource Person:
Syed Zaheer Abbas Kazmi, MBA Management, M. Phil Human Resource Development 0333-5719872, kazmi9395@yahoo.com